Voice
Hold to talk in your own language. Nova knows your product names and part numbers.
VSight Nova: the industrial AI copilot for maintenance and field service
Ask the machine’s manual. And everyone who ever fixed it.
Nova answers from your manuals, videos and your team’s approved fixes. Every answer opens at the exact page, line or second, with your own plant’s fix first.
Bring one of your manuals. See Nova answer from it in the first meeting.
Field note approvedService lead · Line 3
3 HX-200 Service Manual7 · Maintenance
7.3 Clamping unit
The clamping unit holds the upper die against the bolster during the stroke. Inspect the clamp bolts at every die change and after any E-407 alarm.
Table 7-4. Tightening torques, property class 10.9
| M12 | 70 ft-lb | Guard brackets |
| M16 | 155 ft-lb | Clamp bolts, cross pattern |
| M20 | 300 ft-lb | Bolster anchors |
Tighten in two passes. Never exceed the listed torque. Over-tightening stretches the bolt and reduces clamp force.
HX-200 · Rev. 4112
1p. 112 · line 14 Video
Line 3 retool214:32
Dana, service lead“Cross pattern, 155. Not 185.”
Good morning. What do you need?
412 documents · 1,280 videos · 96 field notes
Recent
What does alarm E-407 mean?
Changeover checklist for Line 2
What torque for the HX-200 clamp bolts, and in what order?
AnswerSources3Steps
Searched manuals, videos and field notes
Lock out hydraulic pressure before loosening any clamp bolt.1
Tighten the M16 clamp bolts to 155 ft-lb in a cross pattern, in two passes.12
Re-check the torque after the first 50 cycles. Skipping this caused the E-407 pressure drop on Line 3 last March.3
HX-200 Service Manual
p. 1121
Line 3 retool, field video
14:322
Field note: re-torque after 50 cycles
Approved3
Fully citedStep by step
Ask Nova
Page, line, secondEvery answer points to its exact source.
Your plant firstFixes from your site lead. Other sites stay visible, labeled.
Nothing inventedNo source, no claim. Nova says when it can’t find something.
Permission-awareEach person finds only what they are allowed to see.
Answers from PDF manuals Word PowerPoint Excel SharePoint Videos VSight workflows Field notes
Overview
What is VSight Nova?
VSight Nova is an industrial AI copilot for maintenance and field service teams. It answers technicians’ questions from your manuals, SOPs, Office files, videos and field notes, and cites the exact page, line or second behind every claim. When the team fixes something new, an expert approves it and every site can find it.
Related terms: What is an industrial AI copilot? What is retrieval-augmented generation (RAG)?
Read the transcript
The answer is already in your company. In a manual, in a folder, in a video someone filmed, in someone’s head.
But at the machine, at three in the morning, none of it is in reach.
Nova brings it together.
Nova answers your technicians’ questions from your own manuals, procedures and videos, and shows exactly where each answer came from.
Connect what you already have. It takes a day.
Ask any way. Type it, say it, show it, or scan the machine.
Get an answer you can check. Safety first, every step with its page, or the second in a video.
And if it’s not in your sources, Nova says so.
Your team teaches Nova from the field. Film a fix, record a voice note, or snap a photo.
Nova turns it into steps anyone can find, checked against the manual. Once an expert approves it, every shift has it.
Technicians stop waiting. Experts stop repeating. And what your people know stays.
Send us one manual. See Nova answer from it tomorrow.
Ask
Ask the way the job allows.
Gloves on, machine running. Nova takes the question however it comes.
Photo
Snap an alarm screen or a nameplate. Nova says what it sees, then answers.
Text
Type, refine and follow up. Pin one manual when you know where to look.
Machine QR
Scan the label on the machine. Answers start with that machine’s sources.
Evidence
Every sentence has a source. Tap it and you are there.
The original opens at the exact spot, so technicians can check before they act.
HX-200 Service Manual.pdfp. 112 · line 14
7.3 Clamping unit
The clamping unit holds the upper die against the bolster during the stroke. Clamp force is generated hydraulically and held mechanically by eight M16 clamp bolts.
Inspect the clamp bolts at every die change and after any E-407 alarm. Replace bolts that show thread damage or permanent elongation.
Warning. Lock out hydraulic pressure and secure the ram before loosening any clamp bolt.
Fig. 7-6. Clamp bolt circle, tightening sequence 1 to 8.
| Thread | Torque | Application |
|---|---|---|
| M12 | 70 ft-lb | Guard brackets |
| M16 | 155 ft-lb | Clamp bolts, cross pattern |
| M20 | 300 ft-lb | Bolster anchors |
HX-200 Spare parts.xlsxParts · row 6
| A | B | C | D | E | |
|---|---|---|---|---|---|
| 1 | Pos. | Part | Specification | Qty | Torque |
| 2 | 18 | Guard bracket | M12×30, 8.8 | 4 | 70 ft-lb |
| 3 | 19 | Bolster anchor | M20×120, 10.9 | 6 | 300 ft-lb |
| 4 | 20 | Clamp plate | S355, 40 mm | 2 | |
| 5 | 21 | Hydraulic clamp cylinder | HX-HC-63 | 2 | |
| 6 | 21a | Clamp bolt | M16×80, 10.9 | 8 | 155 ft-lb |
| 7 | 21b | Washer, hardened | 17 mm, HV 300 | 8 | |
| 8 | 23 | Seal kit | HX-SK-200 | 1 | |
| 9 | 24 | Pressure sensor | 0 to 3,600 psi | 1 |
PartsTorquesRevisions
Line 3 retool · field video14:32
14:3238:10
Transcript
14:18
Mike technician
Bolts are out. Going back in now.
14:32
Dana service lead
Cross pattern, two passes. 155 foot-pounds, not 185.
14:47
Mike technician
Done. Pressure is holding at 2,600 psi.
Clamp bolt replacement · VSight workflowStep 4 of 5
Lock out hydraulic pressure
Remove guard panel B
Replace the M16 clamp bolts (Pos. 21a)
4Torque to 155 ft-lb in a cross patternCited in answer
5Release the lockout and test 10 cycles
Sites
Your plant’s fix first. Every other site’s, labeled.
The same machine fails differently in a hot, dusty plant. Nova ranks approved fixes by where the technician stands.
- Your site first. Then similar conditions, then every other site.
- A track record on every fix. “Worked 9 of 11 times, at 3 sites”, from verified outcomes only.
- Nothing hidden. The site changes the order, never what you may see.
- Knows where it happened. From the machine you scanned or the site you picked. Videos and sessions keep the site they were recorded at.
- Standard-based conditions. Hot, dusty, corrosive per ISO 9223, places per ISO 3166.
HX-200 · Line 3 · Dayton, OH
E-407 keeps coming back after a reset
Fixes
1At your site
Re-torque the clamp bolts after 50 cyclesDayton, OH · approved by the service leadWorked 9 of 11 times, at 3 sitesVerified
2Where conditions matchhot · dusty
Blow out the pressure sensor port before the resetPhoenix, AZ · similar conditionsWorked 4 of 5 times, at 2 sitesVerified
3At other sites
Replace the seal kit HX-SK-200Portland, ORUnverified
Video
Film the fix. Nova checks it against the manual.
Nova watches as well as listens: speech, text on screen and every step. Then it compares each step with your manuals and flags what differs.
- Film on a phone or smart glasses
- Upload in one tap
- Ask about it, down to the second
Line 3 retool · field videoAnalyzed
E-407CLAMP PRESSURE WRENCH 155.0 ft-lb
MikeBolts are out. Going back in now.
DanaCross pattern, two passes. 155 foot-pounds, not 185.
MikeDone. Pressure is holding at 2,600 psi.
Found in this videoE-407Pos. 21a155 ft-lb2,600 psiDraft a work instruction
Checked against the manual
HX-200 Service Manual
- ConsistentTorque 155 ft-lb, cross patternp. 112
- DiffersTightened in one passManual: two passes, p. 112
- Not in the manualThread check on bolt 5Worth a field note
Training videos and recorded VSight calls go through the same pipeline.
Learning
Fix it once. Every shift and every site has it.
Technicians say what fixed it. Nova structures it, an expert approves it, and the next person who asks gets it, labeled.
- 1
“Didn’t work”
One tap under the answer. No ticket, no form.
- 2
Field note
Voice, photo or video. Nova pulls out machine, symptom, cause and fix.
- 3
Expert review
Approve, edit or reject. The approver’s name stays on it.
- 4
Reused everywhere
The next answer at any site includes it, labeled. If it conflicts with the manual, Nova shows both.
Field note Approved Unverified
- Machine
- HX-200 · Line 3
- Site
- Dayton, OH
- Symptom
- E-407 returns after a reset
- Cause
- Clamp bolts settled after 50 cycles
- Fix
- Re-torque to 155 ft-lb, cross pattern
0:42
Waiting for reviewApproved by the service leadApprove
Bring one of your manuals. See Nova answer from it in the first meeting.
Beyond answers
Built for the floor. Run by your experts.
Machine pages and QR labels
A page per machine with its documents, videos and fixes. Print the QR label or snap the nameplate.
Guided mode
One step per screen, sized for gloves. Safety first. Say “next” to move on.
Work instructions
Drafted from a manual, answer or video. Cited, expert-reviewed, exported to Word or PDF.
Gaps and site comparison
What Nova could not find, and which causes stand out at one site against the fleet. No per-person view.
Call an expert
When Nova isn’t sure, one tap starts a video call. Your question and Nova’s answer go with you.
Any phone, any language
Runs in the browser on iOS and Android. Ask in one language, answer from a manual in another.
Weak signal, still working
Recent answers and procedures stay on the device for basements and remote sites.
Exact values
Torques, pressures and clearances quoted from the source, never paraphrased.
Use cases
Who uses Nova
Maintenance teams
Explain alarms and error codes from the manual and from fixes your team already made.
Field service technicians
Cited answers at the customer site by voice or photo, and an expert one tap away.
OEM service teams
Answer customers faster from your own manuals, with the source attached.
Machine operators
Setup, changeover and checks in plain language, on every shift.
Built for asset-intensive operations
Integrations
Integrates with the tools you already use.
Nova reads from where your knowledge already lives and hands its results back in the formats your team works with.
VSight platform
Remote video calls, digital workflows and recorded footage feed Nova directly.
Documents and identity
SharePoint libraries with their permissions mirrored, Office files and PDFs, sign-in with Microsoft.
SharePointMicrosoft Entra IDWordPowerPointExcelPDF
CMMS and EAM
Send approved work instructions and checklists to your maintenance system.
SAPIBM MaximoFiix
Trust
Ready for your security review.
Nova searches everything a person is allowed to see, and nothing they are not.
Permissions per room and document
Enforced on the server. SharePoint permissions are mirrored, with app-only access and no stored passwords.
Sign in with VSight or Microsoft
Single sign-on with the accounts your team already uses.
Certified hosting
ISO 27001-certified data centers. Never shared with other customers.
No voice recordings kept
Speech becomes editable text, then the audio is discarded.
Not tied to one AI vendor
The search index runs on Nova’s own servers. The AI models behind it can be switched.
Nothing hidden, nothing invented
Context ranks results and never filters them out. No source, no claim.
What is VSight Nova?
VSight Nova is an industrial AI copilot for maintenance and field service teams. It answers questions from your manuals, SOPs, Office files, videos and field notes, and every answer cites the exact page, line or second it came from. It also learns from your team: fixes captured as field notes or videos are reviewed by an expert and then show up in future answers, labeled with the site they came from.
Who is Nova designed for?
Maintenance engineers and technicians, field service teams, machine operators, production and operations managers, and OEM service teams. Technicians get answers on their phone, experts review what the team learns, and managers see which questions go unanswered and how failure causes differ between sites.
Which content sources can Nova use?
PDF manuals and technical documentation, Word, PowerPoint and Excel files (older formats too), SharePoint libraries, training videos and fixes filmed in the field, recorded VSight video calls, VSight workflows and approved field notes.
How does Nova answer technical questions?
A technician asks in plain language, by voice, photo, text or by scanning a machine’s QR label. Nova searches every source that person is allowed to see and answers only from those sources. Every sentence carries a citation that opens the original at the exact page, line or second. If nothing supports an answer, Nova says so instead of guessing.
How does Nova rank fixes from different sites?
Each site in Nova has a location (ISO 3166 country and region) and operating conditions such as hot, dusty, humid or corrosive (ISO 9223 classes). When a technician asks at a machine or has picked their site, approved fixes from that site come first, then fixes from sites with similar conditions, then all other sites. Every fix shows the site it came from and how it fared, for example “worked 9 of 11 times, at 3 sites”, counted from verified outcomes only. Videos and remote-support sessions keep the site where they were recorded. The site changes the order of results, never what a person is allowed to see.
Can Nova identify the machine I am standing at?
Yes. Every machine can have a page with its documents, videos and fixes, and a printable QR label. Scanning the label, or taking a photo of the nameplate, opens that machine, and questions asked there rank its sources first. When a machine moves to another site, its history keeps each past fix with the site where it happened.
Can Nova learn from videos?
Yes. Upload a training video or a fix filmed on a phone or smart glasses. Nova transcribes the speech, reads text on screen such as alarm codes, marks the key moments and splits the video into steps. It compares each step with your manuals and marks it as consistent, different or not in the manual. The video becomes searchable to the second and can be turned into an illustrated work instruction.
How does Nova learn from my team?
When an answer did not work, the technician leaves a short field note by voice, photo or video. Nova structures it into machine, symptom, cause and fix, and an expert approves, edits or rejects it. Approved notes appear in future answers with a clear label, the approver’s name and the site where the fix was found.
Can Nova create procedures and checklists?
Yes. Nova drafts work instructions and checklists from an answer, a manual or a video. Every step is cited, safety notes are kept, and an expert reviews the draft before anyone uses it. Drafts export to Word or PDF.
Does Nova work in languages other than English?
Yes. Technicians can ask in their own language and get answers from documents written in another. Speech recognition detects the spoken language automatically, and the interface is available in English, German and Turkish.
Can Nova integrate with our existing systems?
Nova works with the VSight platform (Remote, Workflow and VideoFlow), reads SharePoint libraries while mirroring their permissions, and supports sign-in with VSight or Microsoft. Sites and machines can be imported from CSV exports, for example from SAP or Maximo. Work instructions export to Word and PDF.
Is my data safe with Nova?
Access is enforced on the server for every room and document, and SharePoint permissions are mirrored, so each person only finds what they are allowed to see. Documents, transcripts and recordings are stored in ISO 27001-certified data centers and never shared with other customers. Voice recordings are not kept after transcription. Nova is not tied to one AI vendor: its search index runs on Nova’s own servers and the AI models can be switched.
How fast can we start?
Upload your manuals and documents, or connect SharePoint, and ask the first question the same day. Within the first week, your videos are searchable and every fix your team films or writes down is captured and reviewed. In a demo, bring one of your manuals and see Nova answer from it.
Explore the VSight Nova suite
- Use cases by role
- Nova vs. generic AI
- Video to guides
- PDF to knowledge
- Security & compliance
- Integrations
- AI copilot playbook
- Choosing an AI copilot
- AI-ready checklist
Explore the VSight platform
See Nova answer from your own manual.
Book a 20-minute live demo. Bring a redacted manual, SOP or maintenance video.
- 20 minutes, live
- Your own document
- Answers you can check