For Field Technicians
An AI copilot for field service technicians
Give every technician an expert in their pocket. VSight Nova answers equipment questions on site — with cited procedures, the right parts and torque specs — right where the work happens.
The challenge
Field technicians face unfamiliar equipment, tight windows and customers watching over their shoulder. Calling back to a senior expert costs time and escalations. Nova brings the manual, the service history and the training video into one cited answer, right where the work happens.
Before & after Nova
What changes day to day
How Nova helps
Built for the way you work
Mobile-first
Built for phones and tablets in the field — ask a question and get a cited answer without leaving the job.
The right procedure
Step-by-step guidance with safety checks, pulled from the OEM manual for the exact equipment in front of you.
Parts & specs
Find part numbers, torque specs and settings in seconds instead of paging through documents.
Fewer escalations
Resolve more on the first visit by answering questions on site instead of escalating to a remote expert.
What you get
- Cited answers from OEM manuals and SOPs on any device
- Step-by-step procedures with safety checks
- Part numbers, torque specs and settings on demand
- Training-video guidance at the right timestamp
- 40+ language pairs for international jobs
- Cited guidance for every job, on any device
Questions Nova can answer
“What is the CIP startup sequence for this filler, and what are the safety steps?”
→ Answered with cited sources
“Show me the wiring diagram and fault codes for this conveyor controller.”
→ Answered with cited sources
“What is the torque spec for the XR-500 gearbox mounting bolts?”
→ Answered with cited sources
Frequently Asked Questions
How does Nova help field service technicians on site?
Nova answers equipment questions in plain language with a source-cited procedure — the right steps, parts and specs for the exact machine — so technicians can resolve issues on the first visit instead of escalating to a remote expert.
Does Nova work on a phone or tablet?
Yes. Nova is designed for mobile use in the field, so technicians can ask questions and follow cited procedures on any device while they work.
Can Nova help with equipment a technician has never seen before?
Yes. Nova identifies the equipment from the question and pulls the relevant procedure, part numbers and training-video guidance from the connected documentation, so unfamiliar equipment becomes far less daunting.
Will Nova reduce escalations and repeat visits?
By giving technicians cited answers and procedures on site, Nova helps resolve more issues on the first visit — reducing callbacks to senior experts and second truck rolls.
Can Nova find the right part number and torque spec?
Yes. Nova surfaces specific part numbers, torque values and settings directly from the manual, so technicians don't have to page through documents to find them.
Does Nova support technicians working in other languages?
Yes. Nova supports 40+ language pairs, so a technician can ask in their own language and get an answer drawn from documentation written in another.
More roles
How Nova helps other teams
See Nova on your own documentation
Book a 20-minute demo and bring a manual or SOP — watch Nova answer a real question with sources.