For OEM Customer Support
An AI copilot for OEM customer support
Deflect routine tickets and answer customers faster. VSight Nova lets support teams — and customers — get cited answers from your product manuals and service knowledge, around the clock and across languages.
The challenge
OEM support teams field the same equipment questions over and over, across time zones and languages, while customers wait. Nova turns your product documentation into instant, cited answers — so routine questions are deflected to self-service and agents resolve the rest faster.
Before & after Nova
What changes day to day
How Nova helps
Built for the way you work
Deflect routine tickets
Let customers self-serve cited answers from your manuals, reducing the volume of repetitive how-to tickets.
24/7, any language
Answer customers around the clock and across 40+ language pairs without expanding headcount.
Consistent answers
Every response is grounded in your approved documentation, so customers get the same correct guidance every time.
Knowledge-gap insights
See what customers ask that your documentation doesn't answer, and prioritize the content that closes the gap.
What you get
- Cited answers from your product manuals and SOPs
- Customer-facing self-service or agent-assist
- 24/7 availability across 40+ languages
- Consistent, approved guidance every time
- Analytics on top questions and documentation gaps
- Audit trails of what was asked and answered
Questions Nova can answer
“How do I commission the Series-7 controller after a firmware update?”
→ Answered with cited sources
“What does alarm A-118 indicate on this pump, and what's the recommended action?”
→ Answered with cited sources
“What is the recommended maintenance interval for the cutting head?”
→ Answered with cited sources
Frequently Asked Questions
How does Nova help OEM customer support teams?
Nova turns your product documentation into instant, source-cited answers that customers can self-serve and agents can rely on. Routine how-to questions are deflected to self-service, and agents resolve the remaining tickets faster with cited guidance.
Can Nova be customer-facing?
Yes. Nova can power customer self-service as well as agent assistance, answering equipment questions from your approved documentation with citations the customer can verify.
Does Nova support customers in different languages and time zones?
Yes. Nova answers around the clock across 40+ language pairs, so customers get help when and how they need it without expanding your support hours or headcount.
How does Nova keep answers accurate and consistent?
Every answer is grounded in your connected documentation and cited to its source. Because Nova doesn't answer from outside that content, customers and agents get the same correct guidance every time.
Can Nova show us where our documentation falls short?
Yes. Nova's analytics surface the questions customers ask most — including ones your documentation doesn't yet answer — so you can prioritize the content that will deflect the most tickets.
Does Nova keep a record of support interactions?
Yes. Nova maintains an audit trail of what was asked, what was answered and which sources were cited, which is useful for quality assurance and compliance.
More roles
How Nova helps other teams
See Nova on your own documentation
Book a 20-minute demo and bring a manual or SOP — watch Nova answer a real question with sources.