VSight Platform
Use Cases
VSight empowers industrial organizations to improve productivity and operational efficiency by providing digital solutions that enable field workers to complete tasks autonomously or with remote expert assistance. By giving access to guidance through workflow instructions and expert assistance, workers can perform complex jobs easily and accurately. Our AR-powered remote support and workflow solutions cater to the needs of various field service scenarios.
Guide & Collaborate
CHALLENGE
Ineffective communication through popular video conferencing platforms such as Microsoft Teams or WhatsApp results in inefficiency and dissatisfaction for both employees and clients. These platforms have limited collaboration features and may not be suitable for industrial use cases and long-term needs.
VSIGHT WORKFLOW SOLUTION
VSight Workflow, empowers field technicians with self-guided digital instructions. It eliminates the need to get assistance from an expert. Workers can clearly understand and follow step-by-step image, video, audio and written instructions on a workflow and submit their work.
VSIGHT REMOTE SOLUTION
With AR-enabled remote visual assistance, teams can share real-time field views and collaborate effectively with precise annotations. This allows to solve even complicated technical tasks remotely, reduces miscommunication and improves efficiency. Collaboration sessions can be automatically saved, and high-quality recordings can be turned into valuable training material. VSight’s seamless integration into existing systems enables teams to use it smoothly and efficiently, ultimately speeding up operations.
Troubleshooting & Emergency
CHALLENGE
In industrial operations, troubleshooting and emergency situations can arise unexpectedly, requiring immediate attention and resolution to prevent downtime, safety hazards, or equipment damage. However, identifying and addressing these issues quickly and effectively can be challenging, especially when dealing with complex machinery or equipment that requires specialized knowledge and expertise.
VSIGHT WORKFLOW SOLUTION
In the event of a problem, the field workforce can use labels to search and find the relevant workflow for troubleshooting. Furthermore, conditional workflows enable technicians to autonomously diagnose and resolve issues by guiding them based on their responses to instructions at each step.
VSIGHT REMOTE SOLUTION
With remote visual assistance, field technicians can receive real-time support from experts who can visually guide with precise annotations on video streams, images and help resolve the issue as if working together in person.
Diagnosis Before Onsite Arrival
CHALLENGE
Without a proper pre-diagnosis of the problem onsite, experts might have to make multiple site visits until they figured out which tools and spare parts are needed. This can be costly and time consuming.
VSIGHT WORKFLOW SOLUTION
With VSight Workflow, field technicians can identify the problem by following standard diagnosis protocols. They can even complete the preliminary work before expert arrival. Collected information and data can be exported and shared with remote experts. This allows for better preparation and more efficient problem solving during the onsite visit or the remote assistance session.
VSIGHT REMOTE SOLUTION
In a live session with technicians on site, your experts can evaluate given circumstances from remote and determine the necessary time, resources and tools required to fix the issue during their first actual onsite visit.
Maintenance & Repair
CHALLENGE
Keeping track of maintenance schedules and identifying when and where to repair machinery can be challenging. Missing or exceeding certain maintenance rates, can result in unexpected downtime and costly repairs.
VSIGHT WORKFLOW SOLUTION
VSight Workflow is beneficial for standard and repetitive problems, as well as maintenance procedures. Digital maintenance schedules ensure maintenance is performed in a timely and effective manner. Labels simplify the process of locating the appropriate workflow. Additionally, conditional workflows provide step-by-step guidance based on submitted answers, allowing technicians to efficiently perform repairs and identify maintenance needs.
VSIGHT REMOTE SOLUTION
With remote visual assistance, technicians can receive real-time support from experts, who can guide them through complex repairs. This ensures that the job is done correctly and safely, which in turn reduces downtime and repair costs.
After-Sales Service & Support
CHALLENGE
Industrial equipment manufacturers face difficulties when their customers’ machinery breaks down, as they often lack on-site specialists.
VSIGHT WORKFLOW SOLUTION
Manufacturers can offer self-guided service protocols to their customers for routine service and troubleshooting operations. Additionally, it streamlines the reporting and documentation process for all completed workflows.
VSIGHT REMOTE SOLUTION
In case customers need to receive immediate support, with VSight Remote solution, vendor specialists can walk them through the resolution process. This improves efficiency and reduces the need for costly on-site visits.
Inspection and Quality Assurance
CHALLENGE
Quality assurance inspections with its detailed documentation requirements can be very time-consuming. Disregarding the guidelines can cause inaccuracies or errors, and result in rework and delays.
VSIGHT WORKFLOW SOLUTION
VSight Workflow enables inspectors to perform inspections with ease and accuracy by providing digital checklists and step-by-step instructions. Throughout the inspection process, inspectors can capture images, videos and export detailed documentation, resulting in a comprehensive report once the inspection is complete.
VSIGHT REMOTE SOLUTION
With remote visual assistance, inspectors can receive real-time support from experts who can walk them through inspections and identify potential causes of trouble. This reduces the risk of errors, improves the overall quality of the inspection and streamlines the process. Technical work can be evaluated and approved through real-time interactions. Video footage, pictures, and relevant documents are stored with the case for future reference.
Assembling or Commissioning
CHALLENGE
Assembling or commissioning machinery can be complex and time-consuming, requiring specialized knowledge and skills.
VSIGHT WORKFLOW SOLUTION
Digital work instructions improve assembling and commissioning efforts by providing detailed step-by-step instructions. This reduces the time and resources required and minimizes the risk of errors, resulting in improved quality and speed of their assembling and commissioning efforts, ultimately driving better business outcomes.
VSIGHT REMOTE SOLUTION
During complex assembly or commissioning processes, technicians can consult and get real-time visual assistance from experts with VSight Remote, reducing the risk of errors and improving the overall quality and speed of the process.
Technician Onboarding & Training
CHALLENGE
The shortage of skilled experts slows down training processes, creates a skill gap, and increases the training costs.
VSIGHT WORKFLOW SOLUTION
Turn your processes, your checklists and your maintenance routines into digital step-by-step instructions and make them accessible to your colleagues anytime anywhere. This allows you to close the knowledge gap and empowers your new colleagues and also improves their learning curve. Plus, you can easily capture data and monitor compliance to respective instructions.
VSIGHT REMOTE SOLUTION
Hold technical training and involve new workers from multiple different locations, or let remote experts digitally accompany new employees during their first operations. Recorded trainings and interventions can serve as a valuable resource for future training sessions or self-guided problem solvings.
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