VSight Platform
Use Cases
VSight empowers industrial organizations to enhance productivity and efficiency in their daily operations by offering digital solutions that enable field workers to address issues independently or with remote assistance from an expert. By providing access to the necessary guidance or workflow instructions, VSight enables workers to perform complex tasks such as service, maintenance, and troubleshooting with ease, resulting in faster problem resolution, reduced downtime, and overall improvement in operational efficiency. Our AR-powered remote support and workflow solutions cater to a range of field service scenarios.
Guide & Collaborate
CHALLENGE
Ineffective communication through popular video conferencing platforms such as Microsoft Teams or WhatsApp results in inefficiency and dissatisfaction for both employees and clients. These platforms have limited collaboration features and may not be suitable for long-term needs.
VSIGHT WORKFLOW SOLUTION
VSight Workflow, empowers field technicians with self-guided instructions. It eliminates the need to get assistance from an expert. They can clearly understand and follow step-by-step image, video, audio and written instructions on a workflow and submit their work.
VSIGHT REMOTE SOLUTION
With AR-enabled remote visual assistance, teams can share real-time field views and collaborate effectively with precise annotations through complicated tasks, reducing miscommunication and improving efficiency. Collaboration sessions can be automatically saved, and high-quality recordings can be turned into valuable training material. VSight’s seamless integration into existing systems enables teams to use it smoothly and efficiently, ultimately speeding up operations.
Troubleshooting & Emergency
CHALLENGE
In industrial operations, troubleshooting and emergency situations can arise unexpectedly, requiring immediate attention and resolution to prevent downtime, safety hazards, or equipment damage. However, identifying and addressing these issues quickly and effectively can be challenging, especially when dealing with complex machinery or equipment that requires specialized knowledge and expertise.
VSIGHT WORKFLOW SOLUTION
With VSight Workflow, field technicians can autonomously identify and fix the problem by following the digital instructions on a workflow easily.
VSIGHT REMOTE SOLUTION
With remote visual assistance, field technicians can receive real-time support from colleagues who can visually guide with precise annotations on video streams, images and help resolve the issue as if working together in person.
Diagnosis Before Onsite Arrival
CHALLENGE
Most of the time, without a proper pre-diagnosis of the problem onsite, experts have to make multiple site visits to the field without the tools they need which is costly and time consuming.
VSIGHT WORKFLOW SOLUTION
Allow your experts evaluate a location remotely, determining the necessary time, resources, and tools to effectively fix the issue on the first attempt by video streaming and capturing field view in collaboration with onsite technicians.
VSIGHT REMOTE SOLUTION
In a live session with technicians on site, your experts can evaluate given circumstances from remote and determine the necessary time, resources and tools required to fix the issue during their first actual onsite visit.
Maintenance & Repair
CHALLENGE
Keeping track of maintenance schedules and identifying when and where to repair machinery can be challenging. Missing or exceeding certain maintenance rates, can result in unexpected downtime and costly repairs.
VSIGHT WORKFLOW SOLUTION
VSight Workflow is beneficial for standard and repetitive problems, as well as maintenance procedures. Digital maintenance schedules ensure maintenance is performed in a timely and effective manner. Labels simplify the process of locating the appropriate workflow. Additionally, conditional workflows provide step-by-step guidance based on submitted answers, allowing technicians to efficiently perform repairs and identify maintenance needs.
VSIGHT REMOTE SOLUTION
With remote visual assistance, technicians can receive real-time support from experts, who can guide them through complex repairs. This ensures that the job is done correctly and safely, which in turn reduces downtime and repair costs.
After-Sales Service & Support
CHALLENGE
Industrial equipment manufacturers face difficulties when their customers’ machinery breaks down, as they often lack on-site specialists.
VSIGHT WORKFLOW SOLUTION
Manufacturers can offer self-guided service protocols to their customers for routine service and troubleshooting operations. Additionally, it streamlines the reporting and documentation process for all completed workflows.
VSIGHT REMOTE SOLUTION
In case customers need to receive immediate support, with VSight Remote solution, vendor specialists can walk them through the resolution process. This improves efficiency and reduces the need for costly on-site visits.
Inspection and Quality Assurance
CHALLENGE
Quality assurance inspections can be time-consuming and costly, and errors can result in rework and delays.
VSIGHT WORKFLOW SOLUTION
With VSight Workflow, inspectors can easily access digital checklists and step-by-step instructions to perform inspections efficiently and accurately.
VSIGHT REMOTE SOLUTION
With remote visual assistance, inspectors can receive real-time support from experts who can guide them through inspections and identify any issues that need to be addressed, reducing the risk of errors and improving the overall quality of the inspection process. Technical work can be evaluated and approved through real-time video. Video footage, pictures, and relevant documents are stored with the case for future reference.
Assembling or Commissioning
CHALLENGE
Assembling or commissioning machinery can be complex and time-consuming, requiring specialized knowledge and skills.
VSIGHT WORKFLOW SOLUTION
Digital work instructions improve assembling and commissioning efforts by providing detailed step-by-step instructions. This reduces the time and resources required and minimizes the risk of errors, resulting in improved quality and speed of their assembling and commissioning efforts, ultimately driving better business outcomes.
VSIGHT REMOTE SOLUTION
During complex assembly or commissioning processes, technicians can consult and get real-time visual assistance from experts with VSight Remote, reducing the risk of errors and improving the overall quality and speed of the process.
Technician Onboarding & Training
CHALLENGE
The shortage of skilled experts slows down training processes, creates a skill gap, and increases the training costs.
VSIGHT WORKFLOW SOLUTION
You can digitize your processes and turn them into step-by-step work instructions, checklists, and standard operating procedures (SOPs) as part of the training programme. Hence, close the gap in expertise between veteran employees and newcomers. You can capture data, monitor compliance, as users navigate digital processes.
VSIGHT REMOTE SOLUTION
Experts can show what they do exactly to new workers who are in multiple different locations and share their experience in real-time remotely and new workers can get verification from experts while doing the job as if they are side-by-side. The collected data also serves as a valuable resource for problem-solving, and future training sessions.
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