Platform
Connected Worker Platform
Industrial knowledge lives with a handful of experts — the work happens everywhere else. A connected worker platform closes that gap, delivering expertise, instructions and data to the point of work. VSight brings AR remote assistance, digital work instructions and an AI copilot together on one platform.
In production
What is a connected worker platform?
A connected worker platform is software that links frontline industrial workers to the expertise, instructions and data they need to do their job safely and correctly. It typically combines AR remote assistance, digital work instructions and SOPs, knowledge capture, and work-order management in one system that runs on phones, tablets and industrial smart glasses.
While IoT and sensors connect machines to data, a connected worker platform connects people to information and expertise. It is the human-focused pillar of Industry 4.0 — and it exists because critical know-how sits with a few experienced staff who are retiring faster than they can be replaced.
Capabilities
What a connected worker platform includes
AR remote assistance
A technician calls an expert onto their live camera view. The expert sees the machine in real time and draws AR annotations directly on it.
VSight Remote →Digital work instructions & SOPs
Step-by-step visual procedures that replace paper, standardize how work is done and capture a record of what was completed.
VSight Workflow →Knowledge capture
Turn expert know-how and recorded sessions into reusable training content, so experience outlives the people who built it.
VSight VideoFlow →Industrial AI copilot
Instant, source-cited answers pulled from manuals, SOPs and captured expertise — every answer traceable back to its source.
VSight Nova →Work order management ties them together — assigning, tracking and auditing frontline work in real time.
How to choose
What to look for in a connected worker platform
One platform, not point tools
Remote assistance, instructions, capture and tasks that share the same content, users and permissions.
Device range
Phones, tablets, browsers and industrial smart glasses (RealWear, Vuzix, Epson, Rokid, Moziware).
Hands-free operation
Voice-controlled use on smart glasses, for work where technicians need both hands on the equipment.
No app to download
Browser-based sessions over WebRTC remove the install barrier for external partners and customers.
Works in real conditions
Plant floors, basements and remote sites have poor connectivity — check low-bandwidth behaviour.
Integrations
Open REST API and SSO so the platform writes back to the CMMS, ERP or field-service system already in use.
Security & compliance
End-to-end encryption, GDPR and HIPAA compliance, ISO 27001 certification and clear data residency.
Rollout & branding
How fast frontline staff reach competency, and whether white-label deployment is available.
Use cases
Where connected worker platforms are used
Manufacturing
Reduce unplanned downtime and standardize maintenance across lines and plants.
Learn more →Machinery & equipment builders
Support installed machines worldwide without flying engineers out.
Learn more →Mining & heavy industry
Expert support at remote sites where specialists cannot be on site.
Learn more →Construction
Remote inspection, site guidance and documented sign-off.
Learn more →Medical & life sciences
Service regulated equipment with a complete audit trail.
Learn more →Field service
Raise first-time fix rates and cut truck rolls — measured on real KPIs.
Learn more →Devices & security
Built for the shop floor, not the desk
Runs where the work is
iOS, Android and Windows, any modern browser, and industrial smart glasses including RealWear, Vuzix, Epson and Rokid — so technicians keep both hands on the equipment.
See device compatibility →Enterprise-grade security
End-to-end encrypted WebRTC with peer-to-peer options for lower latency, 2FA on the admin panel, GDPR and HIPAA compliance, ISO 27001 certification, and an EU operating company.
See security details →What does a connected worker platform cost?
Pricing usually depends on the number of seats, the modules deployed (remote assistance, digital work instructions, AI), smart-glasses support, white-label branding, and integration and security requirements. Most vendors price per seat and quote enterprise plans on request rather than publishing a rate card.
The clearest way to judge value is the return, not the sticker price — each avoided truck roll, each prevented hour of unplanned downtime and each improved first-time fix offsets the cost.
Frequently Asked Questions
What is a connected worker platform?
A connected worker platform is software that links frontline industrial workers to the expertise, instructions and data they need to work safely and correctly. It typically combines AR remote assistance, digital work instructions and SOPs, knowledge capture, and work-order management in one system that runs on phones, tablets and industrial smart glasses.
What is the difference between connected worker software and a connected worker platform?
The terms are used interchangeably, but “platform” usually implies breadth: rather than a single tool for one job, a platform ties remote assistance, digital instructions, knowledge capture and task management together so they share the same content, users and permissions. Point tools solve one problem; a platform is what teams standardize on.
How is a connected worker different from Industry 4.0 IoT?
IoT and sensors connect machines to data, while a connected worker platform connects people to the information and expertise they need. The connected worker is the human-focused pillar of Industry 4.0, and the two are complementary.
What are the benefits of a connected worker platform?
The common outcomes are closing the skills gap left by a retiring workforce, reducing unplanned downtime and errors through guided standardized work, improving first-time fix rates and safety compliance, and shortening the time it takes new hires to reach competency.
Does a connected worker platform work on smart glasses?
Yes. Hands-free operation is one of the main reasons industrial teams adopt these platforms. VSight runs on RealWear, Vuzix, Epson and Rokid smart glasses as well as phones, tablets and browsers, so technicians can keep both hands on the work while an expert sees their view.
How does VSight compare to other connected worker platforms?
VSight combines AR remote assistance, digital work instructions, AI knowledge capture and an industrial AI copilot on one platform, supports a broad range of industrial smart glasses, offers white-label deployment, and is an EU company with GDPR/HIPAA compliance and ISO 27001 certification. See the connected worker platform buyer's guide for a vendor-neutral evaluation framework.
See the platform on your own equipment
Book a demo and we'll walk through how VSight works for your maintenance, field-service or production teams — on the devices your technicians already carry.