VSight Glossary
Key terms in industrial AR, connected worker platforms, maintenance and field service — explained.
What Is 5S (Lean Methodology)?
5S is a lean methodology for organizing the workplace using five steps—Sort, Set in Order, Shine, Standardize, and Sustain—to boost safety and efficiency.
Read definition →What is 6 Sigma?
Six Sigma is a data-driven method to cut defects and variation using the DMAIC cycle. See its principles, examples, and how VSight standardizes quality.
Read definition →What Is Andon (Lean Manufacturing)?
Andon is a lean visual-signal system that lets workers flag problems instantly so teams respond fast. Learn how it works, its types, benefits, and pitfalls.
Read definition →What Is AR Remote Assistance?
AR remote assistance lets a remote expert see a field worker's live camera view and overlay AR annotations to guide repairs in real time. Learn how it works.
Read definition →What is Average Handle Time (AHT)
Average handle time (AHT) measures how long an agent spends resolving a contact. Learn what it includes, why chasing it can backfire, and how visual support cuts it the right way.
Read definition →What Is a CMMS?
A CMMS (Computerized Maintenance Management System) is software that centralizes work orders, assets, and maintenance schedules to cut equipment downtime.
Read definition →What Is Co-Browsing?
Co-browsing lets an agent and a customer view and navigate the same web page or app together in real time, guiding the customer live without downloads.
Read definition →What Is a Connected Worker?
A connected worker uses digital tools — AR remote assistance, digital work instructions, and real-time data — to work more safely and productively. Learn more.
Read definition →What Is DMAIC (Six Sigma)?
DMAIC is Six Sigma's five-phase cycle to improve existing processes: Define, Measure, Analyze, Improve, Control. Learn each step, benefits, and pitfalls.
Read definition →What is Expert Utilization Rate
Expert Utilization Rate measures the share of time experts spend on value-added work. Learn the formula and how AR remote support raises it.
Read definition →What is Field Service
Field service is on-site maintenance, repair, and inspection by technicians. Learn its types, challenges, and how AR remote support improves it.
Read definition →What Is Field Service Management (FSM)?
Field Service Management (FSM) coordinates technicians, work orders, and assets in the field. Learn how it works and how it lifts first-time fix rates.
Read definition →What Is First Pass Yield (FPY)?
First Pass Yield (FPY) measures the share of units made right the first time, with no rework. Learn the formula, why it matters, and how to improve it.
Read definition →What is First Time Fix Rate (FTFR)?
First Time Fix Rate (FTFR) is the share of issues fixed on the first visit. Learn why it matters and how AR remote guidance improves your FTFR.
Read definition →What is First-Contact Resolution (FCR)
First-contact resolution (FCR) is the share of issues solved on the first interaction. Learn why it drives loyalty and cost, how to measure it, and how visual support raises it.
Read definition →What Is FMEA?
FMEA (Failure Mode and Effects Analysis) is a structured method to find how a product or process can fail and prioritize fixes. Learn steps, RPN, and benefits.
Read definition →What Is a Gemba Walk?
A Gemba Walk is a lean practice of observing work where it happens. Learn the steps, benefits, and pitfalls, plus how to run remote gemba walks with AR.
Read definition →What is an Industrial AI Copilot?
An industrial AI copilot is an AI assistant that gives maintenance and operations teams instant, source-cited answers from manuals, SOPs, videos and service history — and turns them into step-by-step procedures.
Read definition →What is Kaizen?
Kaizen is the philosophy of continuous, incremental improvement. Learn its 5 core principles and how digital work instructions help you implement it.
Read definition →What Is Kanban?
Kanban is a visual method for managing work as it moves through a process, using cards and boards to limit work in progress and improve flow.
Read definition →What is Lean Manufacturing?
Lean Manufacturing cuts waste and maximizes value via the Toyota approach. Learn its 5 principles, 7 wastes, and how digital tools support lean.
Read definition →What is Mean Time to Failure (MTTF) and Mean Time to Repair (MTTR)?
MTTF and MTTR are core reliability metrics: mean time to failure and mean time to repair. Learn how to use them and how AR support speeds up repairs.
Read definition →What Is MTBF (Mean Time Between Failures)?
MTBF (Mean Time Between Failures) measures average uptime between failures for repairable assets. Learn the formula, uses, and how to reduce downtime.
Read definition →What is Multimodal SOP?
A multimodal SOP blends text, visuals, video, and AR into one procedure. Learn the benefits and how VSight delivers them as digital work instructions.
Read definition →What is No Fault Found (NFF)
No Fault Found (NFF) — also No Trouble Found — is a returned product with nothing actually wrong. Accenture found ~68% of electronics returns are NTF. Here's why and how to cut them.
Read definition →What Is OEE (Overall Equipment Effectiveness)?
OEE (Overall Equipment Effectiveness) measures how much of a machine's potential is truly productive. Learn the formula, its 3 factors, and how to improve it.
Read definition →What Is the PDCA Cycle?
PDCA Cycle (Plan-Do-Check-Act) is a four-step method for continuous improvement. Learn its steps, benefits, common pitfalls, and how to standardize gains.
Read definition →What Is Poka-Yoke (Error-Proofing)?
Poka-Yoke (error-proofing) is a lean technique that prevents or catches mistakes at the source. Learn how it works, its types, and how it cuts defects.
Read definition →What Is Preventive Maintenance?
Preventive maintenance is scheduled, proactive upkeep that services equipment before it fails, cutting downtime, extending asset life, and improving safety.
Read definition →What Is Remote Monitoring?
Remote monitoring tracks equipment, systems, or assets from a distance in real time, so teams catch issues early, cut downtime, and act before failures.
Read definition →What is Remote Visual Inspection
Remote visual inspection uses live video and AR so an expert can inspect a vehicle, property or asset through someone's phone camera — no site visit required.
Read definition →What Is Remote Visual Support?
Remote visual support connects a customer or technician's phone camera to a remote expert who guides them live with annotations. Learn how it works and its benefits.
Read definition →What is Retrieval-Augmented Generation (RAG)?
Retrieval-augmented generation (RAG) is an AI technique that grounds a language model's answers in specific retrieved documents, citing sources and reducing hallucinations — the basis of trustworthy industrial AI.
Read definition →What Is Root Cause Analysis (RCA)?
Root cause analysis (RCA) is a structured method for finding the true cause of a problem so you can fix it permanently. Learn the steps, tools, and benefits.
Read definition →What Is See-What-I-See (SWIS) Support?
See-What-I-See (SWIS) support lets a remote expert view a user's live camera and guide the fix on screen, cutting travel and resolving issues on first contact.
Read definition →What Is a Service Level Agreement (SLA)?
A Service Level Agreement (SLA) defines the response and resolution targets a provider commits to. Learn how SLAs work, key metrics, and how to meet them.
Read definition →What Is a Standard Operating Procedure (SOP)?
A Standard Operating Procedure (SOP) is a documented, step-by-step instruction that standardizes a task for consistency, quality, safety, and compliance.
Read definition →What Is Standard Work?
Standard Work is the documented best-known method for a task, built around takt time, sequence, and standard WIP, forming the baseline for lean improvement.
Read definition →What Is Statistical Process Control (SPC)?
Statistical Process Control (SPC) uses control charts and statistics to monitor a process, detect variation early, and keep quality stable and predictable.
Read definition →What Is Takt Time?
Takt time is the pace a production line must hit to meet customer demand. Learn the formula, how it differs from cycle time, and how to balance work to it.
Read definition →What is Telecom Visual Support
Telecom visual support lets a call-center agent see what a subscriber sees through their phone camera to fix routers and Wi‑Fi — no app to download.
Read definition →What Are the 8 Wastes of Lean?
The 8 Wastes of Lean (Muda) are the non-value activities lean teams eliminate. Learn the DOWNTIME wastes and how to cut them for faster, leaner operations.
Read definition →What Is Total Productive Maintenance (TPM)?
Total Productive Maintenance (TPM) is a team-based strategy that maximizes equipment effectiveness by involving every operator in proactive maintenance.
Read definition →What is a Truck Roll
A truck roll is dispatching a technician to a customer site. Each one costs roughly $150–$1,000 all-in. Learn what drives truck rolls and how visual support cuts avoidable ones.
Read definition →What is Uptime and Downtime in Industrial Operations?
Uptime keeps equipment producing; downtime halts it. Learn how to maximize uptime and how AR remote support cuts unplanned downtime fast in industry.
Read definition →What Is Value Stream Mapping (VSM)?
Value Stream Mapping (VSM) is a lean method that diagrams every step, delay, and information flow to reveal waste and design a leaner future state.
Read definition →What is Video FNOL
Video FNOL lets a policyholder capture a loss on live video at first notice, so insurers triage and assess claims faster — often without an in-person visit.
Read definition →What’s Augmented Reality
Augmented Reality (AR) overlays digital data onto the real world. Learn AR types, how it works, and how VSight uses it for hands-free worker guidance.
Read definition →What’s Predictive Maintenance?
Predictive maintenance uses sensor data to fix equipment before it fails. Learn how it works, its benefits, and how AR support speeds repairs.
Read definition →What Is a Work Instruction?
A work instruction is a step-by-step guide showing exactly how to perform one task. Learn its components, benefits, and how digital work instructions help.
Read definition →What Is a Work Order?
A work order is a formal document authorizing and detailing a task. Learn its components, types, lifecycle, and how digital work orders improve execution.
Read definition →