VSight Glossary
Key terms in industrial AR, connected worker platforms, maintenance and field service — explained.
What is 6 Sigma?
Six Sigma is a data-driven method to cut defects and variation using the DMAIC cycle. See its principles, examples, and how VSight standardizes quality.
Read definition →What is Average Handle Time (AHT)
Average handle time (AHT) measures how long an agent spends resolving a contact. Learn what it includes, why chasing it can backfire, and how visual support cuts it the right way.
Read definition →What is Expert Utilization Rate
Expert Utilization Rate measures the share of time experts spend on value-added work. Learn the formula and how AR remote support raises it.
Read definition →What is Field Service
Field service is on-site maintenance, repair, and inspection by technicians. Learn its types, challenges, and how AR remote support improves it.
Read definition →What is First Time Fix Rate (FTFR)?
First Time Fix Rate (FTFR) is the share of issues fixed on the first visit. Learn why it matters and how AR remote guidance improves your FTFR.
Read definition →What is First-Contact Resolution (FCR)
First-contact resolution (FCR) is the share of issues solved on the first interaction. Learn why it drives loyalty and cost, how to measure it, and how visual support raises it.
Read definition →What is an Industrial AI Copilot?
An industrial AI copilot is an AI assistant that gives maintenance and operations teams instant, source-cited answers from manuals, SOPs, videos and service history — and turns them into step-by-step procedures.
Read definition →What is Kaizen?
Kaizen is the philosophy of continuous, incremental improvement. Learn its 5 core principles and how digital work instructions help you implement it.
Read definition →What is Lean Manufacturing?
Lean Manufacturing cuts waste and maximizes value via the Toyota approach. Learn its 5 principles, 7 wastes, and how digital tools support lean.
Read definition →What is Mean Time to Failure (MTTF) and Mean Time to Repair (MTTR)?
MTTF and MTTR are core reliability metrics: mean time to failure and mean time to repair. Learn how to use them and how AR support speeds up repairs.
Read definition →What is Multimodal SOP?
A multimodal SOP blends text, visuals, video, and AR into one procedure. Learn the benefits and how VSight delivers them as digital work instructions.
Read definition →What is No Fault Found (NFF)
No Fault Found (NFF) — also No Trouble Found — is a returned product with nothing actually wrong. Accenture found ~68% of electronics returns are NTF. Here's why and how to cut them.
Read definition →What is Remote Visual Inspection
Remote visual inspection uses live video and AR so an expert can inspect a vehicle, property or asset through someone's phone camera — no site visit required.
Read definition →What is Retrieval-Augmented Generation (RAG)?
Retrieval-augmented generation (RAG) is an AI technique that grounds a language model's answers in specific retrieved documents, citing sources and reducing hallucinations — the basis of trustworthy industrial AI.
Read definition →What is Telecom Visual Support
Telecom visual support lets a call-center agent see what a subscriber sees through their phone camera to fix routers and Wi‑Fi — no app to download.
Read definition →What is a Truck Roll
A truck roll is dispatching a technician to a customer site. Each one costs roughly $150–$1,000 all-in. Learn what drives truck rolls and how visual support cuts avoidable ones.
Read definition →What is Uptime and Downtime in Industrial Operations?
Uptime keeps equipment producing; downtime halts it. Learn how to maximize uptime and how AR remote support cuts unplanned downtime fast in industry.
Read definition →What is Video FNOL
Video FNOL lets a policyholder capture a loss on live video at first notice, so insurers triage and assess claims faster — often without an in-person visit.
Read definition →What’s Augmented Reality
Augmented Reality (AR) overlays digital data onto the real world. Learn AR types, how it works, and how VSight uses it for hands-free worker guidance.
Read definition →What’s Predictive Maintenance?
Predictive maintenance uses sensor data to fix equipment before it fails. Learn how it works, its benefits, and how AR support speeds repairs.
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