Platform
Visual Assistance Software
See what your customer sees. Visual assistance software lets agents and experts guide a fix through the customer's phone camera with live AR — no app to download. VSight Remote delivers it across telecom, insurance, field service and industrial support.
In production
What is visual assistance software?
Visual assistance software combines live video, AR annotation and evidence capture so a remote expert can see and guide a fix through someone else's camera. Instead of describing a problem over voice, the customer points their phone at the device, vehicle or equipment, and the expert sees it in real time, draws on the live image, captures documentation and resolves the issue remotely. The best tools are browser-based (no app to download), work on any smartphone and on industrial smart glasses, and integrate with the systems teams already use.
How to choose
What to look for in visual assistance software
No app to download
Browser-based sessions over WebRTC drive the highest customer adoption — no app store, no install.
Live AR annotation
Point, draw, add arrows and freeze-frame on the live video so non-technical users know exactly what to do.
Evidence capture & recording
Time-stamped, geotagged photos and recorded sessions for QA, audit, training and fraud defense.
Broad device range
Phones, tablets, browsers and industrial smart glasses (RealWear, Vuzix, Rokid, Moziware, Epson).
Integrations
Launch from and write outcomes back to CRM, CCaaS and claims/ERP systems via open REST API and SSO.
Security & compliance
End-to-end encrypted WebRTC, GDPR & HIPAA compliant, ISO 27001 certified.
White-label
Ship visual support under your own brand where the experience needs to feel native.
AI assist
AI knowledge capture (VSight VideoFlow) and an AI copilot (VSight Nova) to speed resolution.
Use cases
Where visual assistance software is used
Telecom & contact centers
Guide subscribers through router and Wi‑Fi fixes by phone camera.
Learn more →Insurance — visual claims
Video FNOL and remote visual inspection of damage.
Learn more →Appliances & electronics
Cut returns and truck rolls by guiding setup and troubleshooting.
Learn more →Utilities & energy
Remote inspection, expert-on-demand and safer field work.
Learn more →Field service & industrial
Remote expert support for technicians, on any device or smart glasses.
Learn more →After-sales & support
Help customers install and service products remotely.
Learn more →Comparing options?
See how VSight compares
Evaluating visual assistance platforms? See how VSight compares head-to-head.
What does visual assistance software cost?
Pricing varies with how you deploy it. The main drivers are the number of agents or seats, session volume, the modules you need (live AR support, digital work instructions, AI), white-label branding, industrial smart-glasses support, and integration and security requirements. Most vendors price per seat or by usage and quote enterprise plans on request rather than publishing a rate card.
The fastest way to gauge value isn't the sticker price — it's the return. Each avoided truck roll, prevented product return, or first-contact resolution offsets the cost, so most teams justify it on cost-to-serve savings alone.
Frequently Asked Questions
What is visual assistance software?
Visual assistance software (also called remote visual support or visual remote assistance) lets a support agent or expert see what a customer or field worker sees through their smartphone camera and guide them to a fix with live AR annotations. It combines live video, on-screen annotation and evidence capture so problems can be diagnosed and resolved remotely — without an in-person visit.
Does visual assistance software require an app?
The best tools don't. VSight Remote runs in the customer's mobile browser over WebRTC — the agent sends a secure link by SMS or email, the customer taps it and grants camera access, and the session starts. Removing the app download is the single biggest driver of customer adoption.
What should I look for when choosing visual assistance software?
Prioritize no-app browser access, live AR annotation, time-stamped/geotagged evidence capture and recording, broad device support (including industrial smart glasses), integrations with your CRM/CCaaS/claims systems, strong security and compliance (encryption, GDPR/HIPAA, ISO 27001), and white-label options if you need a branded experience.
What is visual assistance software used for?
Common uses include telecom contact-center support (router and Wi‑Fi troubleshooting), insurance video FNOL and remote claims inspection, field-service and industrial remote expert support, and after-sales customer support — anywhere seeing the problem resolves it faster than describing it.
How is VSight different from other visual assistance software?
VSight pairs deep AR remote assistance (it ranks #1 for “AR remote assistance”) with digital work instructions, AI capture and an AI copilot on one platform, supports a broad range of industrial smart glasses, offers white-label, and is an EU company with EU data residency. See how it compares as a TechSee alternative or a SightCall alternative.
How much does visual assistance software cost?
Pricing usually depends on the number of agents or seats, session volume, the modules you need (live AR support, digital work instructions, AI), white-label branding, smart-glasses support, and integration/security requirements. Most vendors price per seat or by usage and quote enterprise plans on request. The clearest way to judge value is the return — each avoided truck roll, prevented return or first-contact resolution offsets the cost. See VSight's pricing page and ROI calculator to estimate it.
See visual assistance software in action
Book a demo and we'll show how VSight Remote works for your support, field-service or claims teams — on the devices your customers already use.