Utilities & Energy
Visual Support for Utilities & Energy
Cut truck rolls, transfer expert knowledge before it retires, and keep crews out of harm's way. VSight connects customers, field crews and remote experts through live video and AR — on phones and hands-free smart glasses, with no app to download.
Why utilities are going visual — industry benchmarks
utility digital-experience satisfaction — far below other sectors
J.D. Power 2024
of ARRA smart meters never delivered promised customer benefits
Mission:data
of the utility workforce may retire within 5–10 years
CEWD
most dangerous US jobs: power-line workers (~19/100k)
BLS · ESFI
Independent benchmarks from J.D. Power, the U.S. BLS and others — full sources below.
Where it helps
Three problems, one visual layer
Customer & meter support
Guide customers through meter reading, connections, smart-home energy devices and outage triage over live video — closing the digital-experience gap and resolving issues without a dispatch.
Expert-on-demand for the field
As senior technicians retire, a remote expert sees exactly what a junior field worker sees — by phone or hands-free smart glasses — and guides the job step by step, transferring knowledge in real time instead of losing it.
Remote inspection & fewer dispatches
Inspect assets, meters and sites remotely before sending a crew — avoiding unnecessary truck rolls and arriving prepared when a visit is genuinely needed.
Safety on hazardous work
Put remote expert eyes on hazardous tasks without adding people to the danger zone — review the situation live, annotate, and confirm the safe procedure before work proceeds.
How a real session goes
From field issue to resolved — no app
What happens when a meter, panel or field issue needs an expert — five steps, on phones and smart glasses.
An issue at the meter or in the field
A technician or customer hits a problem at a meter, panel or asset that needs an expert eye.
Needs an expert
A remote expert connects
Instead of dispatching a specialist, an expert opens a live session — no app to download for the customer or crew.
No extra dispatch The site is shown live
By phone or hands-free smart glasses, the expert sees exactly what the field worker sees, in real time.
Eyes on site
The expert guides with AR
Annotations point to the right component and confirm the safe, correct procedure before work proceeds.
Guided & verified
Resolved safely
The job is done right the first time — fewer trips, safer crews, and knowledge transferred to the field.
Done safelyBuilt for utilities
Customers, crews and safety — covered
No app to download
Customer-facing sessions run in any mobile browser over WebRTC.
Hands-free smart glasses
Field crews work hands-free on RealWear, Vuzix and other ruggedized devices while an expert guides.
Live AR annotation
Point, draw and freeze-frame on the live view of meters, panels, lines or sites.
Evidence & geotag capture
Time-stamped, geotagged photos for inspection records and compliance.
Knowledge capture
Turn recorded sessions into reusable guidance (VSight VideoFlow) — preserving retiring experts' know-how.
Recording & audit trail
Full session documentation for QA, safety review and compliance.
Secure & compliant
GDPR/HIPAA compliant, ISO 27001 certified, end-to-end encrypted WebRTC.
Integrates with your systems
Connect to CRM, field-service and asset systems via open REST API and SSO.
What is a truck roll?
A truck roll is dispatching a technician and vehicle to a site — the most expensive way to resolve an issue, commonly estimated at $150–$1,000 all-in. Visual support cuts avoidable truck rolls by letting agents and experts see and resolve issues remotely, and triage the rest before a crew is ever dispatched.
Learn more in our glossary: What is a truck roll? · What is remote visual inspection?
Frequently Asked Questions
How does visual support reduce truck rolls in utilities?
An agent or expert sees the issue live through the customer's phone camera — a meter, connection or device — and resolves it remotely, or triages whether a field visit is truly needed. When a crew is dispatched, they arrive with an accurate diagnosis. A single utility field dispatch is commonly estimated at $250–$500 (and roughly $1,000 all-in across field service per TSIA), so each avoided or better-prepared visit saves real money.
Can it work hands-free for field crews?
Yes. Alongside smartphone-browser sessions for customers, VSight runs on hands-free industrial smart glasses (RealWear, Vuzix, Rokid, Moziware, Epson), so a field worker can keep both hands on the task while a remote expert sees their point of view and guides them with AR.
How does it help with the aging utility workforce?
With up to ~50% of the utility workforce expected to retire within 5–10 years (CEWD), expert knowledge is at risk. Visual support lets a remote senior expert guide junior field workers in real time, and VSight VideoFlow turns recorded sessions into reusable guidance — transferring know-how instead of losing it.
Does the customer need to download an app?
No. Customer-facing sessions run in the mobile browser. The utility sends a secure link by SMS or email, the customer taps it and allows camera access, and the session starts — no app store, no account.
Is it secure and compliant?
Yes. Sessions are end-to-end encrypted over WebRTC, participants consent to sharing their camera, and VSight is GDPR- and HIPAA-compliant and ISO 27001 certified. VSight is an EU company (VSight UAB, Lithuania).
Related
Explore related solutions
References
- J.D. Power — 2024 U.S. Utility Digital Experience Study
- Mission:data Coalition (via Utility Dive) — smart-meter benefits analysis (2022)
- Center for Energy Workforce Development — energy workforce fast facts
- U.S. BLS — line installers & repairers occupational injury data
Statistics above are independent industry figures from the named sources and describe the utilities industry generally. Verify current figures with each source before reuse.
See visual support for your utility
Book a demo and we'll show how VSight supports your customers, field crews and safety programs.