VSIGHT REMOTE

Empower Your Field Workers by Giving Instant Access to Expertise

Provide remote expert support and guidance to your workers whenever and wherever they need it to maintain operational efficiency.

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INCREASE EXPERT UTILIZATION RATE

Instead of wasting your experts’ valuable time on travel, enable them to solve more problems efficiently from their desks, boosting their productivity.

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INCREASE
UPTIME

Accelerate field problem resolution to minimize downtime and mitigate losses

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INCREASE CUSTOMER SATISFACTION

Exceed customer expectations and delight them with prompt service and rapid issue resolution.

Agramkow Elevates Service Quality & Customer Satisfaction

Watch and learn why Agramkow chose VSight, discover how it significantly enhances customer satisfaction and operational efficiency throughout their organization.

Learn More About the Wide Range of Use Cases

VSight transforms industrial organizations by streamlining diverse operations and processes. Explore our comprehensive selection of use cases to gain valuable insights and find inspiration on how VSight can enhance your business’s productivity and efficiency.

How VSight Remote Works

Connect & Assess

Instantly connect with field technicians via any mobile device, even during last-minute calls, and observe exactly what they see to quickly identify and assess the problem.

Guide, Collaborate & Resolve

Using advanced AR capabilities and collaborative tools, effectively guide technicians real-time by adding annotations to their field of view. Supervise, verify and confirm the implementation of your instructions and problem’s resolution.

Key Features

Annotate with Augmented Reality

Point, draw, and annotate with shapes, signs, arrows and text on onsite technician’s live or still view.

Collaborate Easily on Files

Share screen and collaborate on 3D models, pdf manuals, diagrams, captured images etc with your team in real-time.

Record and Export Session

Record and archive your sessions with all chat, shared documents and user activity logs to use for reporting, training and resolving conflicts.

Key Features

How VSight Remote Works

Seamless Integration into Your Back-End Systems

Streamline, monitor, and enhance your entire service processes by seamlessly integrating your current CRM/ERP, Outlook and ticket systems into VSight Remote through an open API.

Quick Session Start

Initiate a VSight Remote session directly from your CRM/ERP ticket upon submission for maximum comfort and efficiency. Alternatively, schedule and access meetings from your Outlook Calendar without juggling multiple platforms through Outlook integration.

Seamless Guest Access

The CRM system automatically retrieves customer contact details, eliminating manual data entry to send an invite. A guest access link is then sent via email or SMS, ensuring easy and instant participation in the session.

Automatic Data Storage

Once the session concludes, all data is attached to the ticket and stored in the CRM system for future reference, ensuring a complete record of the problem-solving process.

*VSight Remote is compatible with all systems that have a REST API interface.

Video & Audio Call

See what frontline workers see through mobile devices and smart glasses and share onsite live experiences with HD quality video and audio calls.

Collaboration with
Augmented Reality

Draw, annotate and collaborate with 3D models on live view in real-time with augmented reality. Make notes on documents and images to assist and guide easily.

Live Pointer

Draw, annotate and collaborate with 3D models on live view in real-time with augmented reality. Make notes on documents and images to assist and guide easily.

Remote Camera Control

Control camera to zoom in or use flash remotely to ensure safety for onsite technicians. Take ultra-HD quality snapshots of the field view and annotate them.

Adaptive Video Quality

Continue working without any interruption while the resolution and video streaming quality are set automatically depending on network quality.

Outlook Integration

Schedule and send a remote session invite from your Outlook calendar, providing a direct link for easy participation, thanks to the ready-to-use Outlook Integration.

Multi-Language Support

Experts and frontline workers can communicate in their own language in chat while collaborating with instant-translation supporting 60+ languages. The platform user interface supports 12 languages.

Flexible Connection Methods

Offer flexible connection with virtual rooms, meetings, calls, field ID-code and guest invitations via email, WhatsApp or SMS.

Multi-User Call

Up to 12 users can participate in one session. With the training room mode, more than 100 participants can attend a session.

Integration

Seamlessly integrate VSight solutions to your business operations processes like Azure Active Directory, SSO, CRM and ERP integrations.

Reporting

Record and archive your sessions with all chat, shared documents and user activity logs to use for reporting, training and resolving conflicts.

Whitelabel

Provide service and support across your teams, customers and partners with your own branding.

Compatible with all Devices and Browsers

VSight Platform is a web based application that you can use on all browsers with all computers and mobile devices. Also, native apps are available for smart glasses, smartphones and tablets.

Security

Secure Communication

All communication is end-to-end encrypted and secure even with public internet connection.

2FA for VSight Admin Panel

Enable Two Factor Authentication (2FA) to enhance log-in security across your team, customers and partners.

Peer-to-Peer Connection

Build peer-to-peer (P2P) communication for reduced latency, better quality connection and increased security.

Calculate and See Your Potential Savings from Using VSight

VSight solutions help industrial organizations not only to work smarter but also bring huge cost, time and carbon emission savings. Use our calculator to get an estimated figure for your company.

VSight Empowers Diverse Industries

We specialize in meeting the unique needs of industrial organizations across various sectors. Discover how our innovative solutions can benefit your company in your specific industry. Read on to learn more about VSight’s capabilities.

VSight Remote has created new ways for our business to improve productivity, enhance quality and create a safer work environment.

Ekrem Özcan

GENERAL MANAGER, OTAM

Start Using VSight Remote Instantly

See how VSight’s all-in-one remote collaboration platform can help all your experts complete more tasks in less time.

Check Out Other Solutions

VSight Workflow

On the VSight platform, you can also leverage digital workflow solutions to enhance task precision, speed up training, and boost overall operational efficiency.