Bridging the Skills Gap with AR Remote Assistance


The skills gap is one of the major issues that many field service companies are facing nowadays. The skill gap in field service is defined as a lack of fundamental knowledge of employees. This skill gap has huge importance for work efficiency and operational processes. This gap leads to revenue losses and makes it difficult for companies to meet their desired goals. Besides the lack of education, the skills gap is associated with a lack of basic communication skills. The skills gap poses a big problem and companies of field service are on the frontlines of this battle for minimization of it through AR Remote Assistance. In these circumstances, companies are trying to adopt new ways to facilitate the hiring, training, and retraining of the skilled workforce.

Augmented Reality is being implemented as an efficient way to help in solving the skills crisis in the field service. In other terms, Augmented Reality enables Remote Support. This remote support provides technical support between the experts and the field workers located in different places. Remote Support, a collaboration between experts and field workers, can expand workers’ skills. This results in dramatically improved performance, greater safety, and higher worker satisfaction. VSight is a great example of this AR-Remote Support. It provides solutions for manufacturing, warehousing, and field service environments. Moreover enrich collaboration with images, 3D objects, or text information onto physical objects.

Augmented Reality has the potential to close the skill gap of recent years in three main effective applications:

ar remote assistance for skill gap

Visual Knowledge Base:

Augmented Reality product visualization utilizes augmented overlays of information. In this way, the company eliminates the need to carry the physical prototypes to the field workers. As a result, they can visualize the site through Remote Support. This method can be used for both training and guidance. VSight Remote provides field service companies with the ability to start collaboration through images collected from remote visual sessions, on-field recordings, and interactions with experts to build a visual knowledge base. This knowledge base shows potential as an efficient training method for building skills faster and in the long term. VSight Remote helps field service companies to replace the traditional training method. Moreover, reduce the risk of training in hazardous environments.

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AR Remote Assistance:

Augmented Reality enhances the collaboration between field workers and contact center experts. Field technicians often face unexpected situations while performing their tasks. Through AR-Remote Support in the real-time field workers can receive instructions from skilled experts. Additionally, step-by-step repair instructions from experts help to guide a field worker for better job performance. VSight Remote provides video/audio chat enriched with AR annotations that are highly effective for ensuring collaboration between workers. VSight Remote allows experts to share expertise, without physically having to travel on-field.

Technical Guidance through AR Remote Assistance:

Using Augmented Reality helps field workers on learning work procedures. At the same time, they receive technical instructions and perform their complex tasks in a safe environment. Technical guidance provides field workers with instruction and data for more effective field performance, with reduced risk of human errors. VSight Remote for technical guidance translates to companies in reduction of the cost of providing long-term and expensive workers’ training.

As technology advances, field service tasks are becoming more complex and require high-level service expertise and skilled employees in maintenance, operation, assembly, and field servicing. Also, the embracement of AR as a way of preserving skills and staying competitive is showing real benefits for field service companies that are dealing with the growing skills crisis. Moreover, Augmented Reality has the power to decrease the skill gap in field service and boost workers’ productivity by enabling remote collaboration.

In conclusion, VSight Remote is empowering remote collaboration. Also, is bringing new solutions and increasing the productivity of workers. Moreover, is making them more skilled and efficient by providing real-time access to contact center experts and facilitating training programs.

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