Every business aims to have a high first-time fix rate. This consists in avoiding multiple site visits and the additional costs that go along with that. Also, the lack of knowledge in the field and interruptions of operational processes. The low degree of first-time fix rates is being caused by various factors. These factors are intended to be combated by businesses while adopting new technologies such as Augmented Reality (AR).
AR is showing concrete benefits for businesses that are looking for new innovative ways to improve their first-time fix rate. Businesses of various industrial fields are using Augmented Reality to provide field technicians with quick solutions for complex tasks.
During an unexpected problem that may occur businesses need to send an expert for site visits, sometimes even several times. In addition to the interruptions that cause in operational processes, all costs of site visits link to the business. Moreover, taking into account the spent time or the availability of the expert. What causes delays in resolving complex issues most of the time is the lack of knowledge that field teams have. The way to minimize this is to have the expert contact the field worker and provide guidance for the problems. It is important to solve these problems on the first try without the need for a second consultation.
To enable the direct connection between the expert and the fieldworker, Augmented Reality provides Remote Support. This remote support enables remote collaboration in real-time by reducing time and costs.
To achieve a first-time fix with the help of AR field workers have constant access to the right knowledge and guidance provided in real-time by experts. The first-time fix rate is drastically improved by having a workforce empowered with permanent knowledge that helps in quickly understanding the problem and solving it. Through AR-Remote Support, experts have the ability to view high-resolution visual displays of field workers’ task performance and train them step by step in accordance with different needs. Another strategy to increase the first-time fix rate is to use the AR Remote Support to archive all previously performed sessions while solving a problem, this provides solutions for later usage in case of occurrence of the same issue.
Let’s see how Augmented Reality helps in a concrete way to improve the first-time fix rate:
Enhanced inspection options: If the issue is quite complex, thanks to Remote Support experts have access to a real-time environment view. They are also able to guide. This will reduce the tendency of technicians to cause fatal errors that may cause work interruptions.
Improved workforce: Augmented Reality helps in equipping field workers with all the information they need, in real-time. Also, enable easy identification of problems and finding the most efficient solutions.
Facilitated collaboration: Augmented Reality brings together experts and field workers at the same desk to work on the same issue. This remote collaboration provides field workers with the ability to get their answers from experts quickly, via smart devices.
As we touched upon above, the first-time fix rate is a major factor driving the long-term viability of any business. Moreover, its improvements provide technicians to better manage their workflow, schedule more tasks and accomplish more on the worksite in less time. With recent integrations of technologies such as Augmented Reality, businesses tend to stay more profitable, allocate fewer resources to complete a job, and invest in the next task without repeated service visits to resolve lingering service demands. Through the use of AR-Remote Support, technicians have access to critical service data and essential knowledge to resolve any problem that may face. Augmented Reality improves efficiently and effectively businesses’ first-time fix rates by increasing the work capacity that the field team has to perform at the lowest possible operational cost.