Augmented Reality (AR)...
Augmented Reality (AR) for Customer Brand Engagement

Augmented Reality (AR) for Customer Brand Engagement

Posted byLinda Malecaj
ar for brand engagment

Although it has only recently begun to be widely adopted, Augmented Reality ( AR)  has in a short time managed to gain great popularity among various industrial sectors. This technology is one of the most exciting technologies that integrate virtual objects into existing surroundings. Its ability to provide more interactive and realistic experiences for users is leading to its mass adoption by various companies. This adoption has been significantly stimulated by the conditions that the world is facing these last two years. Considering here many restrictions that the Covid-19 pandemic has brought. Also, the role of AR for customer brand engagement has shown huge importance.

This technology is bringing fast and efficient solutions to various issues that concern different industrial sectors. Moreover, is proving every day that it is an essential tool to significantly increase customer engagement. Also, it is increasing the level of different interests in a product. The application of this technology in operations between experts and field workers is not the only. In addition, AR for customer brand engagement makes it possible to increase brand awareness among users. Furthermore, engage them in a more efficient and fast way.

But first, let’s get a general overview of what AR technology is. Also, what are some of the ways that brands are using AR technology for providing fun and interactive experiences for their customers?

What is AR? 

AR is a technology that allows people to superimpose digital content (images, sounds, text) over a real-world environment. Over the last 50 years, AR technology has reshaped the way we perceive content in the real world. But when was AR invented? AR technology was invented in 1968, with Ivan Sutherland’s development of the first head-mounted display system. However, the term ‘augmented reality’ wasn’t coined until 1990 by Boeing researcher Tim Caudell. The technology has come a long way with a growing list of use cases for AR. From NASA simulations to immersive marketing experiences, augmented reality makes tasks easier – and definitely more fun! 

ar and try ons

AR for Customer Brand Engagement with “Try-Ons”

Technological developments have advanced significantly. People are now more inclined to make their purchases with a few simple clicks online. But at this point, every customer aims to find the best possible offer for the product they will purchase. At the moment that customers want to make a purchase they start looking for the best possible alternatives. We must admit that every business does its best to have a competitive position in the market. Businesses are now using AR as a perfect tool to present their products and services. Simply by downloading an application from a smart device people are able to try out different products.

This AR application otherwise called “Try-on” has gained widespread popularity among companies operating in various sectors. This type of AR experience allows buyers to practically try before they buy a product. These products range from beauty products, clothing to a home furniture. By offering this innovative and engaging experience companies are able to attract more buyers. Also, this pushes them towards making the purchase faster. Thus generating profits while staying competitive in the market.

ar and try ons

Explore the product with AR-based games

In recent years we may all have heard a bit about many games like Pokemon Go, Zombies Run, Ingrees, and many more. AR has found usage here as a strategy to create AR ads with gamified elements. AR ads are more interactive than traditional ads promoting interaction between buyers and the brand. Numerous AR-based games encourage users to complete various tasks. Thus combining entertainment but also generating new users thanks to the fun and exciting experience offered. Advertisers use AR technology as an effective way to achieve a breakthrough from the traditional way of advertising.

ar filters

Have fun with AR filters 

AR filters are computer-generated effects designed to be superimposed on real-life images. These filters work with the user’s camera, adding a layer of imagery in the foreground or background of the user’s image. AR filters are one of the most fun and attractive ways to popularize the brand in the market. In contrast to Try-ons, AR filters are more focused on changes in facial features. These filters offer a completely different experience to the users. In addition, provide them with guaranteed fun while changing the features of their facial features. The more special and attractive the filters are, worth mentioning here Snapchat,  the more popularity they gain on the net. Also, indirectly the brands that offer these filters gain the popularity that would have taken many years to achieve thanks to traditional marketing methods.

ar for training

Employee onboarding with AR training

Each brand aims to provide a high-quality service by successfully meeting customer requirements. New employees, thanks to AR training, are preparing for any possible situation that may arise during their work. Furthermore, thanks to AR annotations, it is possible to simulate various issues and prepare new employees to solve possible problems in the fastest and most efficient way. Through the training and education of these new employees, in many different situations where the workflow is quite high and the problematic situations are numerous, it becomes possible to overcome them without problems. 

What we mentioned above makes AR for customer brand engagement one of the top technological trends. Also, the adoption of it is a worthy step for every business. Placing your business in a scenario that contains various difficult situations, and finding weak points that need improvement will also help you to find ways in which you can integrate this technology into the operating processes of your business.

Defining ways to integrate this technology into your business will enable you to get the most out of this technology, including attracting and engaging more new customers and generating them into loyal customers of your brand.

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