# VSight — Full Content for AI Answer Engines
> VSight Connected Worker Platform enables AR remote assistance & digital work instructions for industrial teams. Boost efficiency with real-time expert guidance.
This file is the full-content companion to /llms.txt. It concatenates every public page, glossary entry, blog post, and help-center article on vsight.io so AI engines (ChatGPT, Perplexity, Claude, Google AI Overviews, etc.) can ingest the complete site in a single fetch. See https://llmstxt.org for the convention.
**About VSight:** VSight is a Connected Worker Platform for industrial teams — AR remote assistance, digital work instructions / SOPs, and AI knowledge capture. Founded in 2019. HQ in Vilnius, Lithuania, with offices in Frankfurt and Istanbul. Trusted by 200+ industrial organizations across 30+ countries. Compliant with GDPR, HIPAA, and ISO 27001 standards.
**Contact:** support@vsight.io · https://vsight.io/contact-us/ · https://vsight.io/request-demo/
## Pages (English)
### About Us
URL: https://vsight.io/about-us/
Description: Learn about VSight: our mission, investors and the team building a connected worker platform for industry with AR remote assistance and digital SOPs.
Home
## Who We Are
Shortage of skilled labor and knowledge gap is an increasing problem for industrial companies to maintain operations up and running. It is crucial more than ever to share and leverage existing knowledge and expertise across organizations and teams.
Our mission is to help industrial businesses build a digital knowledge network, and empower the workforce by enhancing their access to know-how and remote expertise whenever they need; hence increasing operational efficiency.
Founded with this mission in 2019, VSight has been offering the best-in-class B2B SaaS remote collaboration and digital workflow solutions to industrial companies with its all-in-one Augmented Reality Platform.
## Our Investors
## Supported by
FOUNDED
2019
CUSTOMERS
150 +
CUSTOMER COUNTRIES
30 +
EMPLOYEES
20 +
PARTNERS
20 +
## Solution Partners
We build, define and deliver the industrial Augmented Reality solutions with the World’s Leading Tech Companies.
## Learn more about VSight
See how VSight can help you with your field service, maintenance, onboarding and training operations.
Contact Us
---
### After-Sales Service & Support
URL: https://vsight.io/after-sales-service-support/
Description: After-sales service software for equipment OEMs: cut truck rolls with self-guided digital work instructions and instant AR remote assistance for customers.
Home
Industrial equipment manufacturers face difficulties when their customers’ machinery breaks down, as they often lack on-site specialists.
### Self-Guided Service and Seamless Documentation with Digital Work Instructions
Manufacturers can offer self-guided service protocols to their customers for routine service and troubleshooting operations. Additionally, it streamlines the reporting and documentation process for all completed workflows.
### Instant Customer Support with AR Assistance
In case customers need to receive immediate support, with VSight Remote solution, vendor specialists can walk them through the resolution process. This improves efficiency and reduces the need for costly on-site visits.
### Effortless After-Sales Service with Video Manuals
Pre-recorded video manuals are ideal for after-sales service, whether used by customers for self-guided instructions or by service staff. With clear, step-by-step guidance, identifying problems and implementing solutions becomes effortless.
## Explore Other Use Cases
[
TROUBLESHOOTING & EMERGENCY
](https://vsight.io/troubleshooting-emergency/)
[
DIAGNOSIS BEFORE ONSITE ARRIVAL
](https://vsight.io/diagnosis-before-onsite-arrival/)
[
MAINTENANCE & REPAIR
](https://vsight.io/maintenance-repair/)
[
AFTER-SALES SERVICE & SUPPORT
](https://vsight.io/after-sales-service-support/)
[
INSPECTION AND QUALITY ASSURANCE
](https://vsight.io/inspection-quality-assurance/)
[
ASSEMBLING OR COMMISSIONING
](https://vsight.io/assembling-commissioning/)
[
TECHNICIAN ONBOARDING & TRAINING
](https://vsight.io/technician-onboarding-training/)
## Learn more about VSight
See how VSight can help you with your field service, maintenance, onboarding and training operations.
[Request Demo](https://vsight.io/request-demo/)
---
### Agramkow Success Story
URL: https://vsight.io/agramkow-success-story/
Description: See how Agramkow cut machine downtime and travel using VSight AR remote assistance for refrigeration equipment service. Read the case study.
Home
[](https://vsight.io/case-studies/)
## [CASE STUDIES](https://vsight.io/case-studies/)
## Transforming Operations and
Customer Experience
## Agramkow sets a new standard in manufacturing industry
with VSight
Agramkow, a pioneering manufacturer of process equipment for the refrigeration industry, transforms its operations by harnessing the power of VSight to provide immediate, remote access and guidance to technicians, enabling them to troubleshoot and repair equipment on the fly. In this customer success video, Ademilson Dos Santos, Service Product Manager, sheds light on the limitations of their previous methods, such as WhatsApp and Teams, and illustrates the various ways in which VSight empowers Agramkow like enabling efficient remote commissioning and training, leading to significant cost savings for customers.
**VSight:** **Can you introduce yourself and your company?**
**Ademilson:** My name is Ademilson dos Santos. I am Brazilian. I work for Agramkow for the last 24 years. I have always been working in the service department. About two and a half years ago, I moved from Brazil to Denmark where we started developing the service business here.
Here in Agramkow, we produce process equipment for the refrigeration industry. Those equipments, they are installed all over the world, even though we have a few customers here in Denmark, but we have about 1600 customers around the globe. And that’s why it’s so important to have remote connection to our equipment.
**VSight:** **What were the pain points you were facing and trying to solve before you started working with VSight?**
**Ademilson:** One of the biggest challenges we have here, or we had, was to have hands on remotely to our equipment. We have equipments that are controlled by computers or PLCs. And those equipments, sometimes they need a remote connection or they fail and we need to access remotely and that’s why VSight came in hand for us as a solution to be remotely on site.
**VSight:** **What factors led you to choose VSight over other available options?**
**Ademilson:** VSight was the right solution for us because with the features we have in the software, the sharing function, the remote indication in the HMI where we can easily guide our technicians, and our customers to go to the right spot in our equipment or to adjust the right valve or where we can go through our software and indicate each icon they should push. That was a very important feature for us.
**VSight:** **Have you ever used a similar solution before VSight?**
**Ademilson:** Before VSight, we have been using WhatsApp or Teams. Both WhatsApp and Teams, they have limited access to the equipment. For example, I miss how to indicate to the technician on the equipment side that he needs to push, let’s say that I have ten buttons in the station, that he needs to push exactly the reset button, for instance. And with VSight, I can go directly where I need the technician to go. So this function cannot be replaced by Teams or WhatsApp. And also, it’s easy to connect with the site technician by using the ID function we have in the application itself, we can easily connect to the meeting room. We have virtual meeting rooms and it’s very, very easy to have more technicians on the same meeting or in the same case. So some other technicians, they can watch what we are doing and they can learn together.
**VSight:** **How does VSight help you solve your problems?**
**Ademilson:** VSight, it’s a very important tool for us because it’s easy to access, it’s easy to get in contact with the technician on site. And we can easily guide the technician through the solution. I can share on the technician’s screen on site my drawings and my electrical diagrams from here, so they can easily find components in my equipment. So it’s easy to guide the technician through a solution.
We also used VSight for remote commissioning, where the customer was at the equipment or in the factory floor, and from here we could guide the customer to install, make all the connections and commission the equipment until it was up and running. After installation we also had remote training where we could go through mechanical devices, electrical devices, software and remote training was successful by using VSight tool.
**VSight:** **What do you achieve with VSight as a bottomline?**
**Ademilson:** Remote services can be cost efficient because we can easily and fast solve customers issues. When they have machine breakdown or a specific problem that we can solve remotely in minutes, we can have the installation up and running again. So talking about cost, it’s much cheaper and faster to our customers. For instance, we have customers where one hour of a production stop can cost them €20,000. And if we can solve their issue in 10-15 minutes, they can save a lot of money.
**VSight:** **Can you provide an example of a specific instance where VSight was particularly effective in addressing an issue?**
**Ademilson:** For instance, we had, some days ago, one customer with a machine stopped in France, and to send one technician from here was going to take one or two days to be on site and this production was stopped. So by using VSight we could remotely connect to the equipment, go through all the menus in the equipment and find the best solution for this case. So his machine was back working in a matter of minutes instead of waiting hours or days to be on site and solve the problem.
**VSight:** **Is it possible for you to continue without using VSight, after having used it?**
**Ademilson:** We got used to the tool and it’s very important for us. It makes our life easier. Our customers, they get a very good impression of how fast we can act on site. Even though we don’t have a site technician, we can use one operator or one maintenance technician and we can exactly show where to go, what to do, what kind of adjustment to be done. So yes, we will not stop using the tool because it’s really relevant for us.
## Read Other Case Studies
[
Solving Complex Mechanical Problems in ISUZU with VSight
](https://vsight.io/vsight-remote-for-isuzu/)[
Monitoring of Assembly Lines for AKYAPAK
](https://vsight.io/vsight-remote-for-akyapak/)[
VSight Remote Improves Mining Productivity
](https://vsight.io/vsight-remote-for-mining-sector/)
---
### App Downloads
URL: https://vsight.io/app-downloads/
Description: Download the VSight Remote & Workflow apps for iOS, Android, Huawei and smart glasses, or run VSight in any browser. AR remote support, anywhere.
Home
## Download Our Apps
Whether you’re utilizing a mobile device or smart glasses, our mobile apps allow you to easily receive or offer assistance. Alternatively, you can access the VSight platform directly through your web browser, eliminating the need for app downloads.
## VSight Remote
[](https://apps.apple.com/is/app/vsight-remote-ar-help/id1460130334)
[](https://play.google.com/store/apps/details?id=com.hangaarlab.vsight.remoteapp)
[](https://appgallery.huawei.com/app/C103309841)
[](https://app.vsight.io/downloads/remote/apk)
## VSight Workflow
[](https://apps.apple.com/app/vsight-workflow/id1606358495)
[](https://play.google.com/store/apps/details?id=com.remote.app.workflow)
[](https://app.vsight.io/downloads/workflow/apk)
## Learn more about VSight
See how VSight can help you with your field service, maintenance, onboarding and training operations.
Contact Us
---
### Visual Support for Appliances & Consumer Electronics
URL: https://vsight.io/appliance-visual-support/
Description: Cut product returns and truck rolls in appliances and consumer electronics. VSight lets agents guide customers through setup and troubleshooting by phone camera — no app.
Appliance and consumer-electronics brands lose money to a problem that often has nothing to do with a broken product: customers who can't set it up, can't describe the issue over the phone, and return it or demand a service visit. VSight closes that gap with browser-based visual remote assistance — the agent sends a link, the customer opens their phone camera (no app to install), and the agent guides them through setup or troubleshooting with live AR annotations, resolving the issue before it becomes a return or a truck roll.
## Why appliance & electronics brands are going visual (industry benchmarks)
- **~68% of consumer-electronics returns are "No Trouble Found"** — the product works; only ~5% are genuinely defective (Accenture).
- Non-defective returns cost the industry an estimated **$17 billion a year**, and ~65% of them happen after customers struggle with setup or first use (Accenture).
- Industry-average **first-time fix rate is ~75% vs ~89% best-in-class**, and brands above a 70% FTFR see materially higher customer retention (Aberdeen Group).
- Aftermarket service margins run about **2.5× new-product margins**, and 40–50%+ of manufacturer profit can come from services (Deloitte) — so resolving service well protects real profit.
- A single in-home truck roll costs roughly **$150–$500**, and is commonly estimated at **~$1,000 all-in** across field service.
These are independent industry figures from the named sources cited below.
## The problem with phone-only support
When a customer can't describe what they see, an agent can't fix it — so the call ends in a return or a dispatch. Both are expensive, and both are usually avoidable. A visual layer lets the agent see the product, confirm it works, and guide the fix.
## The support lifecycle
### Unboxing & setup guidance
Walk customers through unboxing, connections and first-time setup using their phone camera, annotating exactly what to do — turning a frustrating install into a working product (and a return that never happens).
### Troubleshooting & return avoidance
When something "doesn't work," the agent sees it live, confirms whether there's a real fault, and resolves no-trouble-found issues on the spot.
### Pre-dispatch triage
Before scheduling an in-home visit, the agent verifies the fault visually and fixes what can be fixed remotely — avoiding the truck roll, or sending a technician with an accurate diagnosis.
### Ongoing support & upsell
Faster, easier support builds loyalty and creates natural moments for accessories, upgrades and warranty renewals.
## How it works — a visual session in three taps, no app
1. **The agent sends a link** by SMS or email — no app store, no account.
2. **The customer opens their camera** in the phone's browser; the agent sees the product live.
3. **The agent guides and resolves** with AR annotations, freeze-frame and photo capture, then logs the outcome.
## What is a No Fault Found (NFF) return?
A No Fault Found (or No Trouble Found) return is a product sent back or serviced with nothing actually wrong — usually a setup or usage issue, not a defect. Accenture found ~68% of electronics returns are NTF. See our glossary: [What is No Fault Found?](https://vsight.io/glossary/what-is-no-fault-found-returns/)
## References
- Accenture — "A Returning Problem: Reducing the Quantity and Cost of Product Returns in Consumer Electronics."
- Aberdeen Group — first-time-fix-rate benchmarks and retention link.
- Deloitte — aftermarket services research.
- TSIA — truck-roll cost benchmark.
## Learn more about VSight
See how visual support cuts returns and truck rolls for appliance and electronics brands.
[Request Demo](https://vsight.io/request-demo/)
---
### VSight Remote
URL: https://vsight.io/ar-remote-assistance/
Description: VSight AR remote assistance connects field techs with remote experts via live video and AR annotations to cut downtime and lift first-time fix rates.
## AR-POWERED REMOTE ASSISTANCE
## AR Remote Assistance: Empower Field Workers with Instant Expert Support
Boost operational efficiency with our AR remote assistance solution. Connect your workforce to real-time expertise, anytime and anywhere.
Watch Video
[Request Demo](https://vsight.io/request-demo/)
25 %
## INCREASE EXPERT UTILIZATION RATE
Instead of wasting your experts’ valuable time on travel, enable them to solve more problems efficiently from their desks, boosting their productivity.
40 %
## INCREASE
UPTIME
Accelerate field problem resolution to minimize downtime and mitigate losses
40 %
## INCREASE CUSTOMER SATISFACTION
Exceed customer expectations and delight them with prompt service and rapid issue resolution.
## Agramkow Elevates Service Quality & Customer Satisfaction
Watch and learn why Agramkow chose VSight for AR Remote Assistance. Discover how this powerful technology significantly enhances customer satisfaction and operational efficiency across their organization.
[Learn more](https://vsight.io/agramkow-success-story/)
## Learn More About the Wide Range of Use Cases
VSight transforms industrial organizations through AR Remote Assistance by streamlining diverse operations and processes. Explore our comprehensive selection of use cases to gain valuable insights and discover how AR Remote Assistance with VSight can elevate your business’s productivity and efficiency.
[Learn more](https://vsight.io/industrial-use-cases/)
## How VSight Remote Works
## Connect & Assess
Instantly connect with field technicians via any mobile device, even during last-minute calls, and observe exactly what they see to quickly identify and assess the problem.
## Guide, Collaborate & Resolve
Using advanced AR capabilities and collaborative tools, effectively guide technicians real-time by adding annotations to their field of view. Supervise, verify and confirm the implementation of your instructions and problem’s resolution.
## Key Features
#### Annotate with Augmented Reality
Point, draw, and annotate with shapes, signs, arrows and text on onsite technician’s live or still view.
#### Collaborate Easily on Files
Share screen and collaborate on 3D models, pdf manuals, diagrams, captured images etc with your team in real-time.
#### Record and Export Session
Record and archive your sessions with all chat, shared documents and user activity logs to use for reporting, training and resolving conflicts.
## Key Features
Annotate with Augmented Reality
Point, draw, and annotate with shapes, signs, arrows and text on onsite technician’s live or still view.
Collaborate Easily on Files
Share screen and collaborate on 3D models, pdf manuals, diagrams, captured images etc with your team in real-time.
Record and Export Session
Record and archive your sessions with all chat, shared documents and user activity logs to use for reporting, training and resolving conflicts.
## How VSight Remote Works
## Seamless Integration into Your Back-End Systems
Streamline, monitor, and enhance your entire service processes by seamlessly integrating your current CRM/ERP, Outlook and ticket systems into VSight Remote through an open API.
[Learn more](https://vsight.io/technology/integration/)
### Quick Session Start
Initiate a VSight Remote session directly from your CRM/ERP ticket upon submission for maximum comfort and efficiency. Alternatively, schedule and access meetings from your Outlook Calendar without juggling multiple platforms through Outlook integration.
### Seamless Guest Access
The CRM system automatically retrieves customer contact details, eliminating manual data entry to send an invite. A guest access link is then sent via email or SMS, ensuring easy and instant participation in the session.
### Automatic Data Storage
Once the session concludes, all data is attached to the ticket and stored in the CRM system for future reference, ensuring a complete record of the problem-solving process.
[Learn more](https://vsight.io/technology/integration/)
\*VSight Remote is compatible with all systems that have a REST API interface.
### Video & Audio Call
See what frontline workers see through mobile devices and smart glasses and share onsite live experiences with HD quality video and audio calls.
### Collaboration with
Augmented Reality
Draw, annotate and collaborate with 3D models on live view in real-time with augmented reality. Make notes on documents and images to assist and guide easily.
### Live AR Pointer
Point and annotate in real-time on video streaming and highlight specific areas with shapes and objects.
### Remote Camera Control
Control camera to zoom in or use flash remotely to ensure safety for onsite technicians. Take ultra-HD quality snapshots of the field view and annotate them.
### Adaptive Video Quality
Continue working without any interruption while the resolution and video streaming quality are set automatically depending on network quality.
### Outlook Integration
Schedule and send a remote session invite from your Outlook calendar, providing a direct link for easy participation, thanks to the ready-to-use Outlook Integration.
### Multi-Language Support
Experts and frontline workers can communicate in their own language in chat while collaborating with instant-translation supporting 60+ languages. The platform user interface supports 12 languages.
### Flexible Connection Methods
Offer flexible connection with virtual rooms, meetings, calls, field ID-code and guest invitations via email, WhatsApp or SMS.
### Multi-User Call
Up to 12 users can participate in one session. With the training room mode, more than 100 participants can attend a session.
### Integration
Seamlessly integrate VSight solutions to your business operations processes like Azure Active Directory, SSO, CRM and ERP integrations.
### Reporting
Record and archive your sessions with all chat, shared documents and user activity logs to use for reporting, training and resolving conflicts.
### Whitelabel
Provide service and support across your teams, customers and partners with your own branding.
## Compatible with all Devices and Browsers
VSight Platform is a web based application that you can use on all browsers with all computers and mobile devices. Also, native apps are available for smart glasses, smartphones and tablets.
[
Learn more
Learn more
](https://vsight.io/technology/webrtc/)
[](https://apps.apple.com/is/app/vsight-remote-ar-help/id1460130334)
[](https://play.google.com/store/apps/details?id=com.hangaarlab.vsight.remoteapp)
[](https://appgallery.huawei.com/app/C103309841)
[](https://app.vsight.io/downloads/remote/apk)
## Security
#### Secure Communication
All communication is end-to-end encrypted and secure even with public internet connection.
#### 2FA for VSight Admin Panel
Enable Two Factor Authentication (2FA) to enhance log-in security across your team, customers and partners.
#### Peer-to-Peer Connection
Build peer-to-peer (P2P) communication for reduced latency, better quality connection and increased security.
[Learn more](https://vsight.io/technology/security/)
## Calculate and See Your Potential Savings from Using VSight
VSight solutions help industrial organizations not only to work smarter but also bring huge cost, time and carbon emission savings. Use our calculator to get an estimated figure for your company.
[Calculate Savings](https://vsight.io/roi-calculator/)
## VSight Empowers Diverse Industries
We specialize in meeting the unique needs of industrial organizations across various sectors. Discover how our innovative solutions can benefit your company in your specific industry. Read on to learn more about VSight’s capabilities.
[
## MACHINERY & EQUIPMENT
](https://vsight.io/industries/machinery/)[
## MANUFACTURING
](https://vsight.io/industries/manufacturing/)[
## MINING
](https://vsight.io/industries/mining/)[
## HEALTHCARE
](https://vsight.io/industries/medical/)[
## CONSTRUCTION
](https://vsight.io/industries/construction/)
## VSight Remote has created new ways for our business to improve productivity, enhance quality and create a safer work environment.
## Ekrem Özcan
## GENERAL MANAGER, OTAM
## Start Using VSight Remote Instantly
See how VSight’s all-in-one remote collaboration platform can help all your experts complete more tasks in less time.
[Request Demo](https://vsight.io/request-demo/)
## Check Out Other Solutions
## VSight Workflow
On the VSight platform, you can also leverage digital workflow solutions to enhance task precision, speed up training, and boost overall operational efficiency.
[Learn more](https://vsight.io/vsight-workflow/)
---
### Artırılmış Gerçeklikle Uzaktan Servis Platformu
URL: https://vsight.io/artirilmis-gerceklik-ile-uzaktan-endustriyel-servis-platformu/
Description: Artırılmış Gerçeklikle Uzaktan Servis Platformu Saha teknisyenleri, müşteriler ve tedarikçiler arasında nerede ve ne zaman olursa olsun mobil cihazlar ve akıllı
Home
## Artırılmış Gerçeklikle Uzaktan Servis Platformu
Saha teknisyenleri, müşteriler ve tedarikçiler arasında nerede ve ne zaman olursa olsun mobil cihazlar ve akıllı gözlüklerle uzaktan işbirliği yapın ve bilgi paylaşımını sağlayın.
## Müşterilerimiz
## Arızaları Hızlıca Çözün
- Saha çalışanlarınızı destek almaları için tek bir dokunuşla uzmanlara bağlayın.
- İnceleme, denetim ve teşhis için saha çalışanlarının gördüklerini eş zamanlı merkezdeki uzmanlarla paylaşmalarını sağlayın.
- Çalışanlarınızın akıllı gözlükleriyle eller serbest bir şekilde çalışmasına olanak vererek sahadaki iş güvenliğini artırın.
## Uzmanlık ve Bilginizi Ölçeklendirin
- Şirketinizde oluşan bilgi ve deneyimden, tüm organizasyonunuzda faydalanın.
- Çalışanlarınıza ihtiyaç duydukları anda ilgili veri ve uzmanlığa erişim sağlayın.
- Uzmanlarınız seyahat etmek zorunda kalmadan birden fazla bölgeye servis versin.
- İşe başlama ve iş üstünde eğitim sürecini hızlandırın.
## Yolculuk İhtiyacını Ortadan Kaldırın
- Arızaları hızla giderin, ilk seferde düzeltme oranını ve müşteri memnuniyetini artırın.
- Sınırlı sayıdaki uzmanlarınızdan daha çok fayda sağlayın.
- Seyahat harcamalarınızı azaltırken, zaman kazanın ve karbon ayak izinizi düşürün.
## Rakiplerinizin Önüne Geçin
- Operasyonel verimliliği artırmak için endüstri 4.0 uygulamalarını benimseyin.
- Müşterilerinize daha iyi hizmet sunarak işinizi büyütün.
- Maliyetlerinizi azaltarak rekabet avantajı yaratın.
### Tüm Cihazlarla Uyumlu
## Cep telefonu, tablet, PC ve akıllı gözlükleri destekler.
### Tek Tıkla Oturum Başlatma
## Tarayıcı tabanlıdır, uygulama yüklemesi gerekmez.
### Müşteriye Özel Destek
## İhtiyacınız olduğunda anında destek alın.
## Güvenlik
#### Güvenli İletişim
Tüm iletişim uçtan uca şifrelidir ve halka açık internet bağlantısı kullanılsa dahi güvenlidir. VSight, ses ve videoyu şifrelemek için 128 bit anahtarlı AES şifresini ve veri bütünlüğünü doğrulamak için HMAC-SHA1’i kullanır.
#### VSight Yönetici Paneli için 2FA
Ekibiniz, müşterileriniz ve iş ortaklarınız arasında oturum açma güvenliğini artırmak için İki Faktörlü Kimlik Doğrulamayı (2FA) etkinleştirin.
#### Peer-to-peer Bağlantı
“Uzaktan işbirliği sayesinde saha üretkenliğini ve müşteri memnuniyetini geliştirdik. Sonuç ilk günden itibaren ortada.”
## Özellikler
### Görüntülü ve Sesli Arama
Saha çalışanlarının mobil cihazlar ve akıllı gözlükler aracılığıyla sahada gördüklerini görün ve HD kalitesinde eş zamanlı görüntülü/sesli aramalar ile saha deneyimini canlı yaşayın.
### Artırılmış Gerçeklik ile İşbirliği
Artırılmış gerçeklik ile eş zamanlı olarak canlı görüntü üzerine çizin, açıklama ve 3D model ekleyin ve birlikte kolayca çalışın. Belgeler ve imajlar üzerine kolayca not alarak rehberlik edin.
### Canlı Gösterge
Video akışında eş zamanlı olarak işaretleme yapın, açıklama ekleyin, şekil ve nesnelerle belirli alanları vurgulayın.
### Uzaktan Kamera Kontrolü
Sahadaki teknisyenlerin güvenliğini sağlamak için teknisyenin mobil cihazını uzaktan kontrol ederek görüntüyü yakınlaştırın veya flaş açın. Alandaki görüntünün ultra HD kalitede anlık fotoğraflarını alın ve bunlara açıklama ekleyin.
### Uyum Sağlayan Video Kalitesi
Çözünürlük ve video akış kalitesi, ağ kalitesine bağlı otomatik olarak ayarlanırken herhangi bir kesinti olmadan çalışmaya devam edin.
### Outlook Entegrasyonu
Kullanıma hazır Outlook Entegrasyonu sayesinde, Outlook takviminizden uzaktan oturum davetiyesi oluşturun ve katılımcılara kolay erişim sağlayan doğrudan bir bağlantı gönderin.
### Çoklu Dil Desteği
Uzmanlar ve saha çalışanları, 60'tan fazla dili destekleyen anında çeviri ile işbirliği yaparken kendi dillerinde yazılı iletişim kurabilir. Platformun kullanıcı arayüzü 12 dili destekler.
### Odalar ve Toplantılar
Müşterileriniz, projeleriniz veya çeşitli amaçlarınız için odalar oluşturun ve sesli veya görüntülü aramalar gerçekleştirin. Ekran paylaşın, mesajlaşın, pdf ve resimler üzerinde işbirliği yapın.
### Çoklu Arama
Bir oturuma 12 kullanıcı’ya kadar çoklu katılım sağlanabilir. Eğitim odası özelliği ile bir oturuma 3000’e kadar kullanıcı katılabilir.
### Entegrasyon
VSight’ı Azure Active Directory, SSO, CRM ve ERP gibi entegrasyonlar ile iş süreçlerinize kolay ve hızlıca dahil edin.
### Raporlama
Oturumlarınızı içindeki tüm mesajlar, paylaşılan belgeler ve kullanıcı etkinliği ile kaydedip, arşivleyin. Bu kayıtları raporlama ve eğitim için kullanın.
### Whitelabel
Kendi markanızı kullanarak ekibinize, müşterilerinize ve ortaklarınıza hizmet sağlayın.
"VSight Remote şirketimizdeki iş kalitesini, verimliliğini artırmak ve iş güvenliğini sağlamak açısından yeni yollar açtı."
Ekrem Özcan
Genel Müdür
OTAM
"Saha teknisyenlerinin eğitimi; işin performansı, hatasız olması ve satış sonrası kalitenin iyileştirilmesi için çok önemli bir faktördür. VSight Remote, bize elimizdeki bilgiyi sınırların ötesine paylaşma olanağı tanıyor."
Göktuğ Uyan
Servis Eğitim Mühendisi
Anadolu ISUZU
"Uzaktan işbirliği yapabilme imkanı kazanarak saha üretkenliğini ve müşteri memnuniyetini iyileştirdik. Sonuç daha ilk günden ortada."
Ümit Karabudak
Genel Müdür
Karabudak Machinery
## Canlı demo için bizimle iletişime geçin
---
### Assembling & Commissioning
URL: https://vsight.io/assembling-commissioning/
Description: Digital work instructions guide every assembly and commissioning step. Add AR remote assistance for complex setups and video manuals to cut errors and rework.
Home
Assembling or commissioning machinery can be complex and time-consuming, requiring specialized knowledge and skills.
### Digital Work Instructions for Flawless Assembly
Digital work instructions improve assembling and commissioning efforts by providing detailed step-by-step instructions. This reduces the time and resources required and minimizes the risk of errors, resulting in improved quality and speed of their assembling and commissioning efforts, ultimately driving better business outcomes.
### Expert Eyes on Complex Processes
During complex assembly or commissioning processes, technicians can consult and get real-time visual assistance from experts with VSight Remote, reducing the risk of errors and improving the overall quality and speed of the process.
### Video Guides for Precise Execution
Step-by-step video manuals are invaluable for intricate assembly and commissioning tasks. They empower technicians to effortlessly adhere to instructions, ensuring the highest standards are met, minimizing errors, and enhancing the overall quality of the final product.
## Explore Other Use Cases
[
TROUBLESHOOTING & EMERGENCY
](https://vsight.io/troubleshooting-emergency/)
[
DIAGNOSIS BEFORE ONSITE ARRIVAL
](https://vsight.io/diagnosis-before-onsite-arrival/)
[
MAINTENANCE & REPAIR
](https://vsight.io/maintenance-repair/)
[
AFTER-SALES SERVICE & SUPPORT
](https://vsight.io/after-sales-service-support/)
[
INSPECTION AND QUALITY ASSURANCE
](https://vsight.io/inspection-quality-assurance/)
[
ASSEMBLING OR COMMISSIONING
](https://vsight.io/assembling-commissioning/)
[
TECHNICIAN ONBOARDING & TRAINING
](https://vsight.io/technician-onboarding-training/)
## Learn more about VSight
See how VSight can help you with your field service, maintenance, onboarding and training operations.
[Request Demo](https://vsight.io/request-demo/)
---
### Blitzz Alternative
URL: https://vsight.io/blitzz-alternative/
Description: Looking for a Blitzz alternative? VSight adds digital work instructions, broad industrial smart-glasses support and EU data residency to no-app AR remote visual assistance.
VSight is a strong alternative to Blitzz for teams that need more than contact-center visual support. Blitzz is a browser-first, no-app remote visual support tool focused on customer-facing support and CRM auto-documentation. VSight covers the same live visual support — see-what-I-see video with AR annotation in any mobile browser — and extends it into a full connected-worker platform: digital work instructions (VSight Workflow), AI knowledge capture (VSight VideoFlow) and an AI copilot (VSight Nova).
VSight is built for both customer support and industrial/field scenarios: it offers a broad range of in-production industrial smart glasses (hands-free) and EU data residency via VSight UAB in Lithuania, with GDPR/HIPAA compliance and ISO 27001 certification.
This page compares the two on publicly available information. VSight is not affiliated with or endorsed by Blitzz.
## Why teams look for a Blitzz alternative
Blitzz is a capable no-app visual support tool for contact centers. Teams evaluate alternatives like VSight when they need broader field/industrial coverage, digital work instructions, a broader range of smart glasses or EU data residency.
- **More than contact-center support** — Teams that need visual support across field and industrial work — not just customer-facing contact-center calls — look for a broader platform.
- **Digital work instructions** — Organizations that want to author guided procedures and SOPs, not only run live sessions, need a work-instruction platform.
- **Industrial smart glasses** — Field teams need hands-free support on a broad range of in-production smart glasses.
- **EU data residency** — Buyers with EU data-residency needs weigh where their data lives and which certifications apply.
## VSight vs Blitzz: how they compare
A capability comparison based on publicly available information. Both offer no-app, browser-based visual support; VSight adds work instructions, AI and industrial reach.
| Capability | Blitzz | VSight |
| --- | --- | --- |
| Center of gravity | No-app, contact-center / customer-support visual support | AR remote assistance across customer support, field service and industrial |
| Live see-what-I-see + AR | Yes — browser-based | Yes — HD see-what-I-see video with live AR annotation |
| Digital work instructions | Live support + capture (not a work-instruction authoring platform) | VSight Workflow — no-code instructions, checklists, branching |
| AI capture & copilot | AI-powered visual support | VSight VideoFlow (video-to-instructions) + VSight Nova AI copilot |
| Industrial smart glasses | RealWear, Vuzix, Epson supported | Broad in-production support — RealWear, Vuzix, Rokid, Moziware, Epson |
| Company & data residency | US (California); global cloud | EU company (VSight UAB, Lithuania); EU-citizen data on EU servers |
| White-label | Yes — white-label / custom domain | Yes — ship AR remote support under your own brand |
Comparison based on publicly available information as of June 2026.
## Why VSight
- **Support + field + industrial** — One platform for customer support, field service and industrial work — not contact-center only.
- **All-in-one** — Remote AR, digital work instructions, AI capture and an AI copilot on one platform and one license.
- **Industrial smart glasses** — Hands-free support across a broad range of in-production, ruggedized devices.
- **EU & secure** — EU company, EU data residency, GDPR/HIPAA, ISO 27001, E2E-encrypted WebRTC, plus white-label.
## Blitzz alternative — FAQ
**What is the best Blitzz alternative?**
VSight is a strong Blitzz alternative for teams that need more than contact-center visual support. VSight Remote delivers the same no-app, browser-based see-what-I-see support, and the platform extends it with digital work instructions (VSight Workflow), AI knowledge capture (VSight VideoFlow), an AI copilot (VSight Nova), broad industrial smart-glasses support and EU data residency.
**How is VSight different from Blitzz?**
Blitzz is a browser-first, no-app remote visual support tool centered on customer-facing contact centers and CRM auto-documentation. VSight covers the same live visual support but extends into a full connected-worker platform — digital work instructions, AI capture and an AI copilot — and adds a broad range of industrial smart glasses and EU data residency, making it suited to field and industrial use as well as customer support.
**Does VSight support field and industrial use cases, not just support calls?**
Yes. Alongside customer-support visual sessions, VSight supports field-service and industrial scenarios with hands-free smart glasses (RealWear, Vuzix, Rokid, Moziware, Epson) and digital work instructions for guided procedures.
**Is VSight suitable for EU data-residency requirements?**
Yes. VSight is built and operated by an EU company, VSight UAB in Lithuania, stores EU-citizen personal data on EU-based servers, and is GDPR- and HIPAA-compliant and ISO 27001 certified, with end-to-end encrypted WebRTC sessions.
## References
- Blitzz — official website: https://blitzz.co/
- VSight Remote — AR remote assistance: https://vsight.io/ar-remote-assistance/
- VSight Workflow — digital work instructions: https://vsight.io/vsight-workflow/
- VSight — supported smart glasses: https://vsight.io/industrial-smart-glasses-vsight-compatibility/
Blitzz and all related marks are trademarks of their respective owners. This comparison is based on publicly available information as of June 2026 and does not imply any partnership with or endorsement by Blitzz. VSight is not affiliated with or endorsed by Blitzz. Capabilities change; verify current details with each vendor.
---
### CareAR Alternative
URL: https://vsight.io/carear-alternative/
Description: Looking for a CareAR alternative? VSight delivers AR remote assistance, digital work instructions and AI capture on one ecosystem-neutral platform — with EU data residency and white-label.
VSight is a strong alternative to CareAR for teams that want an all-in-one, vendor-neutral connected-worker platform rather than capabilities split across separate products. Where CareAR (a Xerox-owned business) packages live support as CareAR Assist and self-guided work instructions as CareAR Instruct, and positions heavily around the ServiceNow ecosystem, VSight brings AR remote assistance (VSight Remote), digital work instructions (VSight Workflow), AI knowledge capture (VSight VideoFlow) and an AI copilot (VSight Nova) together on one platform.
VSight is an independent EU company (VSight UAB, Lithuania) with EU data residency, GDPR/HIPAA compliance and ISO 27001 certification, integrates with CRM/ITSM/ERP systems via an open REST API (not tied to a single ecosystem), supports a broad range of industrial smart glasses, and offers full white-label deployment.
This page compares the two on publicly available information. VSight is not affiliated with or endorsed by CareAR or Xerox.
## VSight vs CareAR: how they compare
| Capability | CareAR | VSight |
| --- | --- | --- |
| Platform shape | Split across CareAR Assist (live support) + CareAR Instruct (work instructions) | One platform: VSight Remote + Workflow + VideoFlow + Nova AI |
| Live see-what-I-see + AR | Yes — CareAR Assist | Yes — HD see-what-I-see video with live AR annotation |
| Digital work instructions | Yes — CareAR Instruct (QR-launched, 3D) | Yes — VSight Workflow (no-code 2D instructions, checklists, branching) |
| Ecosystem | Xerox-owned; positioned around the ServiceNow ecosystem | Independent & ecosystem-neutral; open REST API to any CRM/ITSM/ERP |
| Company & data residency | Xerox-owned (US); global cloud | EU company (VSight UAB, Lithuania); EU-citizen data on EU servers |
| Compliance | Enterprise security | GDPR & HIPAA compliant, ISO 27001 certified, E2E-encrypted WebRTC |
| White-label | Not publicly documented | Yes — ship AR remote support under your own brand |
## Why VSight
- **All-in-one platform** — Remote AR, digital work instructions, AI capture and an AI copilot on one platform and one license.
- **Ecosystem-neutral** — Integrate with the CRM, ITSM or ERP you already run via an open REST API — no single-ecosystem lock-in.
- **Device-agnostic** — Phones, tablets, browsers and a broad range of industrial smart glasses.
- **EU & secure** — EU company, EU data residency, GDPR/HIPAA, ISO 27001, E2E-encrypted WebRTC, plus white-label.
## CareAR alternative — FAQ
**What is the best CareAR alternative?**
VSight is a strong CareAR alternative for teams that want one unified, vendor-neutral platform. Where CareAR splits live support (CareAR Assist) and self-guided work instructions (CareAR Instruct) across separate products and positions around the ServiceNow ecosystem, VSight brings AR remote assistance, digital work instructions, AI knowledge capture and an AI copilot together — with EU data residency and white-label.
**How is VSight different from CareAR?**
CareAR is a Xerox-owned business whose capabilities are delivered as two products (Assist + Instruct) and whose positioning centers on a deep ServiceNow integration. VSight is an independent EU company offering AR remote assistance, work instructions, AI capture and an AI copilot on a single platform, integrating with any CRM/ITSM/ERP via an open REST API rather than centering on one ecosystem.
**Does VSight integrate with ITSM and CRM systems?**
Yes. VSight is ecosystem-neutral and integrates with CRM, ITSM and ERP platforms through an open REST API and SSO (including Microsoft Entra ID), so you can connect it to the service systems you already use rather than standardizing on one vendor.
**Is VSight suitable for EU data-residency requirements?**
Yes. VSight is built and operated by an EU company, VSight UAB in Lithuania, stores EU-citizen personal data on EU-based servers, and is GDPR- and HIPAA-compliant and ISO 27001 certified, with end-to-end encrypted WebRTC sessions.
## References
- CareAR — official website: https://carear.com/
- VSight Remote — AR remote assistance: https://vsight.io/ar-remote-assistance/
- VSight Workflow — digital work instructions: https://vsight.io/vsight-workflow/
- VSight — security & compliance: https://vsight.io/technology/security/
CareAR and Xerox and all related marks are trademarks of their respective owners. This comparison is based on publicly available information as of June 2026 and does not imply any partnership with or endorsement by CareAR or Xerox. VSight is not affiliated with or endorsed by CareAR. Capabilities change; verify current details with each vendor.
---
### Careers
URL: https://vsight.io/careers/
Description: Explore careers at VSight. Join a fast-growing connected worker platform team and help bring AR remote assistance and digital work instructions to industry.
Home
## Join Our Team!
If you believe career growth comes with embracing challenges, dealing with uncertainities and taking responsibility, you’ve come to the right place.
[See Open Positions](https://www.linkedin.com/company/vsight/jobs)
## Meet Us
We are a fully remote yet close-knit and diverse team who is passionate about creating things with a global impact. Each team member advocates the idea of democratizing knowledge and expertise and making them accessible no matter where you are. Committed to this philosophy, our customers are at the center of each and every action we take.
## Our Values
#### Our Values
## Result Oriented
No BS. We focus on things that matter with the biggest impact.
## Accountable
We are autonomous yet take actions with intention and own the outcomes.
## Collaborative
We like to share our learnings, insights and experiences to go further.
## Inclusive
We think people with diverse ideas and perspectives make a better team.
## Kind
We treat people, nature and our environment with kindness.
## Joyful
We work hard yet enjoy the journey with our teammates, customers and partners.
## Self-Learner
We are always learning, iterating, unlearning and re-learning.
## Perks and Benefits
#### Stock Option
All full-time employees are offered stock options as shareholders.
#### Health Insurance
We care about wellbeing and are covered with private health insurance.
#### Social Activities
Occasionally we enjoy meeting teammates IRL and recharge at offsite meetings and social activities.
#### Remote Work Stipend
With one off home-office set-up and monthly internet and entertainment subscription reimbursements, we are all set!
#### Learning and Development
Want to develop your skills? We support you with professional training reimbursements.
## We are Growing.
[See Open Positions](https://www.linkedin.com/company/vsight/jobs)
---
### Customer Success Stories
URL: https://vsight.io/case-studies/
Description: See how manufacturers, OEMs and mining firms cut downtime and travel with VSight AR remote assistance and digital work instructions. Read the case studies.
Home
## Case Studies
Learn how our customers across various industries are using VSight to increase their operational efficiency.
[](https://vsight.io/agramkow-success-story/)
#### MACHINERY
## Transforming Operations and Customer Experience
In this customer success video, Ademilson Dos Santos, Service Product Manager at Agramkow, sheds light on the limitations of their previous methods, such as WhatsApp and Teams, and illustrates the various ways in which VSight empowers Agramkow like enabling efficient remote commissioning and training, leading to significant cost savings for customers.
[Watch Video](https://vsight.io/agramkow-success-story/)
#### AUTOMOTIVE
## Automotive Repair & Maintenance in MAN with VSight
By using VSight Remote, MAN workers can solve technical issues remotely by connecting to experts in real-time using mobile devices and smart glasses. This technology provides workers with real-time guidance, annotations, and 3D models that are overlaid in their field-of-view, making it easy for them to understand and solve the problem at hand, in their exact location.
[Read More](https://vsight.io/vsight-remote-for-man/)
[](https://vsight.io/vsight-remote-for-man/)
[](https://vsight.io/vsight-remote-for-isuzu/)
#### AUTOMOTIVE
## Solving Complex Mechanical Problems in ISUZU with VSight
VSight case study done with ISUZU shows how effective AR tools, streaming live videos, and audios are for linking the contact center to the field where the work is being performed. This enables ISUZU workers to remotely solve technical issues and connect the physical and virtual worlds.
[Read More](https://vsight.io/vsight-remote-for-isuzu/)
#### PRODUCTION ENGINEERING
## Monitoring of Assembly Lines for AKYAPAK
VSight Remote with its presented AR tools helps the technicians of AKYAPAK to get all process-relevant information directly on-site. Thus the interruption of different processes can be kept as short as possible.
[Read More](https://vsight.io/vsight-remote-for-akyapak/)
[](https://vsight.io/vsight-remote-for-akyapak/)
[](https://vsight.io/vsight-remote-for-mining-sector/)
#### MINING
## VSight Remote Improves Mining Productivity
Mining companies worldwide are always striving to increase bottom line profits by reducing operational and capital costs. VSight Remote helps with process optimization in the mining industry that relies on heavy and expensive types of equipment.
[Read More](https://vsight.io/vsight-remote-for-mining-sector/)
---
### Connected Worker Platform
URL: https://vsight.io/connected-worker-platform/
Description: A connected worker platform links frontline teams to the experts, instructions and data they need. Capabilities, use cases, devices and how to choose one.
A connected worker platform is software that links frontline industrial workers to the expertise, instructions and data they need to do their job safely and correctly. It typically combines AR remote assistance, digital work instructions and SOPs, knowledge capture, and work-order management in one system that runs on phones, tablets and industrial smart glasses.
VSight is a connected worker platform built for industrial teams — trusted by 200+ organizations across 30+ countries — combining live AR remote assistance, digital work instructions, AI knowledge capture and an AI copilot on one platform.
## What is a connected worker platform?
Industrial operations face a structural problem: critical knowledge lives in the heads of a few experienced people, while the work happens across many sites, shifts and time zones. As experienced staff retire, that knowledge leaves with them.
A connected worker platform closes that gap by delivering expertise to the point of work — a technician can call an expert onto their camera view, follow a step-by-step digital procedure, or ask an AI copilot a question and get a source-cited answer, without leaving the machine they are standing in front of.
While IoT and sensors connect *machines* to data, the connected worker platform connects *people* to information and expertise. It is the human-focused pillar of Industry 4.0.
## What a connected worker platform includes
- **AR remote assistance** — live expert guidance on the technician's camera view, with augmented-reality annotations drawn directly on what they see. See [VSight Remote](https://vsight.io/ar-remote-assistance/).
- **Digital work instructions & SOPs** — clear, step-by-step visual procedures that replace paper and standardize how work is done. See [VSight Workflow](https://vsight.io/vsight-workflow/).
- **Knowledge capture** — turning expert know-how and session recordings into reusable training content. See [VSight VideoFlow](https://vsight.io/vsight-videoflow/).
- **Industrial AI copilot** — instant, source-cited answers drawn from manuals, SOPs and recorded expertise. See [VSight Nova](https://vsight.io/nova/).
- **Work order management** — assigning, tracking and auditing frontline work in real time.
## What to look for when choosing a connected worker platform
- **One platform, not point tools** — remote assistance, instructions, capture and tasks that share the same content and permissions.
- **Device range** — phones, tablets, browsers and industrial smart glasses (RealWear, Vuzix, Epson, Rokid, Moziware).
- **Hands-free operation** — voice-controlled use on smart glasses matters wherever technicians need both hands.
- **No app to download** — browser-based sessions over WebRTC remove the install barrier for external partners and customers.
- **Works in real conditions** — plant floors, basements and remote sites have poor connectivity; check low-bandwidth behaviour.
- **Integrations** — open REST API and SSO so the platform writes back to the CMMS, ERP or field-service system already in use.
- **Security & compliance** — end-to-end encryption, GDPR and HIPAA compliance, ISO 27001 certification, and clear data residency.
- **Deployment & rollout** — how quickly frontline staff reach competency, and whether white-label branding is available.
## Where connected worker platforms are used
- **Manufacturing** — reduce unplanned downtime and standardize maintenance. See [manufacturing](https://vsight.io/industries/manufacturing/).
- **Machinery & equipment builders** — support installed machines worldwide without flying engineers out. See [machinery](https://vsight.io/industries/machinery/).
- **Mining & heavy industry** — expert support at remote sites. See [mining](https://vsight.io/industries/mining/).
- **Construction** — remote inspection and site guidance. See [construction](https://vsight.io/industries/construction/).
- **Medical & life sciences** — service regulated equipment with an audit trail. See [medical](https://vsight.io/industries/medical/).
- **Field service** — raise first-time fix rates and cut truck rolls. See [field service KPIs](https://vsight.io/field-service-kpis/).
## Devices and deployment
VSight runs on iOS, Android and Windows, in any modern browser, and on industrial smart glasses including RealWear, Vuzix, Epson and Rokid. Sessions use end-to-end encrypted WebRTC with peer-to-peer connection options for lower latency. See [industrial smart glasses compatibility](https://vsight.io/industrial-smart-glasses-vsight-compatibility/).
## Security and compliance
All communication is end-to-end encrypted. Two-factor authentication is available for the admin panel, and VSight is GDPR and HIPAA compliant and ISO 27001 certified, operated by an EU company. See [security](https://vsight.io/technology/security/).
## What does a connected worker platform cost?
Pricing usually depends on the number of seats, the modules deployed (remote assistance, digital work instructions, AI), smart-glasses support, white-label branding, and integration and security requirements. Most vendors price per seat and quote enterprise plans on request. The clearest way to judge value is the return — each avoided truck roll, prevented hour of downtime and improved first-time fix offsets the cost. See [pricing](https://vsight.io/pricing/) and the [ROI calculator](https://vsight.io/roi-calculator/).
## Frequently asked questions
**What is a connected worker platform?**
A connected worker platform is software that links frontline industrial workers to the expertise, instructions and data they need to work safely and correctly. It typically combines AR remote assistance, digital work instructions and SOPs, knowledge capture, and work-order management in one system that runs on phones, tablets and industrial smart glasses.
**What is the difference between connected worker software and a connected worker platform?**
The terms are used interchangeably, but "platform" usually implies breadth: rather than a single tool for one job, a platform ties remote assistance, digital instructions, knowledge capture and task management together so they share the same content, users and permissions. Point tools solve one problem; a platform is what teams standardize on.
**How is a connected worker different from Industry 4.0 IoT?**
IoT and sensors connect machines to data, while a connected worker platform connects people to the information and expertise they need. The connected worker is the human-focused pillar of Industry 4.0, and the two are complementary.
**What are the benefits of a connected worker platform?**
The common outcomes are closing the skills gap left by a retiring workforce, reducing unplanned downtime and errors through guided standardized work, improving first-time fix rates and safety compliance, and shortening the time it takes new hires to reach competency.
**Does a connected worker platform work on smart glasses?**
Yes. Hands-free operation is one of the main reasons industrial teams adopt these platforms. VSight runs on RealWear, Vuzix, Epson and Rokid smart glasses as well as phones, tablets and browsers, so technicians can keep both hands on the work while an expert sees their view.
**How does VSight compare to other connected worker platforms?**
VSight combines AR remote assistance, digital work instructions, AI knowledge capture and an industrial AI copilot on one platform, supports a broad range of industrial smart glasses, offers white-label deployment, and is an EU company with GDPR/HIPAA compliance and ISO 27001 certification. See the [connected worker platform buyer's guide](https://vsight.io/connected-worker-platform-buyers-guide/) for a vendor-neutral evaluation framework.
---
### Connected Worker Platform Buyer's Guide
URL: https://vsight.io/connected-worker-platform-buyers-guide/
Description: How to choose a connected worker platform: score it on capabilities, devices, integrations, security, deployment and TCO. A vendor-neutral buyer's guide.
## What is a connected worker platform?
A connected worker platform digitizes frontline work — combining digital work instructions and SOPs, see-what-I-see remote video assistance, AR annotation, and AI capture into one system that runs across phones, tablets, browsers and industrial smart glasses. It connects deskless workers to experts, procedures and enterprise data in real time. This guide is about how to choose one; for what a connected worker platform is and the benefits it delivers, see the linked deep-dives.
- Core jobs: guide a task, escalate to a remote expert, capture what happened, and feed data back to the business
- Read first for context — what a connected worker platform is and why it matters: /blog/connected-worker-platform-essentials-importance-for-industrial-organizations/
- Eleven reasons industrial teams adopt one: /blog/11-reasons-to-use-connected-worker-platforms-and-make-your-workforce-connected/
- Related concept — multimodal SOPs that span text, media and AR: /glossary/what-is-multimodal-sop/
## The 6 criteria for choosing a connected worker platform (at a glance)
Use these six evaluation areas as your shortlist scorecard. They are vendor-neutral: any serious platform can be measured against them, and the right choice is the one that scores highest for your specific workflows, devices and compliance needs — not the longest feature list. Score each area 1-5 during demos and your pilot, then weight them to your priorities before deciding.
- 1. Capabilities & use-case fit — does it cover instructions, remote assistance and AI, and can you digitize one workflow without re-platforming everything?
- 2. Devices & form factor — touch-first mobile UX plus genuine hands-free voice on smart glasses, with no hardware lock-in
- 3. Integrations & data flow — open API with bi-directional write-back to ERP/CMMS/CRM, plus SSO
- 4. Security, compliance & data residency — SSO/SAML, 2FA, encryption, RBAC, recognized certifications, and a choice of where data lives
- 5. Deployment, adoption & offline — time-to-value in weeks, reliable offline sync, version control and multi-site/multi-language scale
- 6. Commercials & TCO — transparent licensing, total cost beyond the license, and references who scaled across sites
## 1. Capabilities and use-case fit
Confirm the platform covers all three frontline jobs — digital work instructions, see-what-I-see remote assistance, and AI — in one system, and that you can digitize a single workflow without disrupting the rest. The strongest sign of fit is composability: prove value on one real use case (a maintenance procedure, an inspection, a remote repair) before committing to a full rollout.
- No-code / low-code authoring for step-by-step instructions with media, checklists and conditional logic
- See-what-I-see live HD video with two-way audio and real-time AR annotation (point, draw, arrows, text)
- AI that turns existing video into instructions and an in-context copilot for frontline questions
- Reusable content libraries, analytics, and the ability to digitize one workflow at a time
- Maps to: /vsight-workflow/ (instructions) and /ar-remote-assistance/ (remote assistance — see-what-I-see)
## 2. Devices and form factor
The platform should feel like a consumer app on phones and tablets and offer true hands-free, voice-driven operation on industrial smart glasses — without locking you into a single vendor's hardware. Device-agnostic support protects your investment as the device that does not yet exist when you buy becomes the one your teams use in three years.
- Touch-first iOS, Android and web-browser apps that need little training
- Genuine hands-free voice control on wearables for gloves-on, eyes-up work
- Broad smart-glasses support (e.g. RealWear, Vuzix, Rokid, Moziware, Epson) — not one proprietary headset
- No hardware lock-in: avoid platforms that depend on a single discontinued or sole-source device
- Maps to: /industrial-smart-glasses-vsight-compatibility/
## 3. Integrations and data flow
A connected worker platform is only as valuable as the data it moves. Insist on an open REST API and bi-directional integration — the platform should write job status, parts used and captured evidence back to your ERP, CMMS or CRM, not just read from it. Confirm SSO so access fits your existing identity stack from day one.
- Open, documented REST API rather than a closed connector list
- Bi-directional write-back to ERP/CMMS/CRM (e.g. SAP, IBM Maximo), not read-only
- SSO / Microsoft Entra ID and standards-based identity (SAML)
- Vendor-agnostic connectivity that does not assume one MES or hardware ecosystem
- Maps to: /technology/integration/
## 4. Security, compliance and data residency
Score security on enforceable controls and recognized, verifiable certifications — not marketing claims. For regulated and EU buyers, data residency is increasingly a deciding criterion: know which country your video and operational data is stored in, and who the data controller is. Ask for current certificates and a Data Processing Agreement during evaluation.
- SSO, SAML, two-factor authentication, role-based access control (RBAC)
- Encryption in transit and at rest
- Recognized certifications and frameworks — ISO 27001, GDPR, HIPAA where relevant
- Audit trails that support quality and safety regimes (e.g. ISO 45001 / OSHA processes)
- Data residency — the option to keep data in the EU; confirm the legal entity and controller
- Maps to: /technology/security/
## 5. Deployment, adoption and offline
Favor platforms that reach time-to-value in weeks, not years, with a modular rollout you can expand workflow by workflow. Validate offline behavior with a real test — frontline sites lose connectivity, so the offline logic engine and sync must be proven, not promised. Plan for adoption: version-controlled content, change management and multi-language support drive whether people actually use it.
- Realistic yardstick: can you get one workflow live in under four weeks?
- Modular rollout — start with one site or team, then scale
- Offline-first operation with reliable sync when connectivity returns (test this in your environment)
- Version control and retraining so updated procedures reach everyone
- Multi-language and multi-site scalability without performance loss
## 6. Commercials and total cost of ownership (TCO)
Look past the license price to true total cost of ownership: implementation, integration, devices, training, support and the cost of scaling to more sites and users. Ask for a transparent licensing model and, critically, for references — talk to a customer who scaled the platform across multiple sites and ask what it actually cost and how long it took.
- Transparent, predictable licensing model (per user / per site / per concurrent expert)
- Total cost beyond the license: onboarding, integration, devices, training and support
- Scalability without performance degradation or surprise tier jumps
- Vendor stability and customer references who scaled across sites
- Maps to: /pricing/
## How to run a connected worker platform evaluation (5 steps)
Run a structured, time-boxed evaluation instead of a feature beauty contest. Pick one workflow and one site, define success metrics up front, shortlist against the six criteria, then test each finalist on your own devices and a real job before committing to a paid rollout. This HowTo mirrors how disciplined industrial buyers de-risk the decision.
- Step 1 — Define scope: choose one real use case, one site, and success metrics (e.g. first-time-fix rate, time-to-productivity, downtime).
- Step 2 — Shortlist: score candidate platforms against the six criteria and weight them to your priorities.
- Step 3 — Demo on your reality: insist each finalist demos on the actual devices (e.g. your RealWear or iPad) and one real job type — not a canned scenario.
- Step 4 — Pilot: run a 30-90 day pilot with a written scorecard; confirm offline sync and bi-directional ERP write-back actually work.
- Step 5 — Verify and scale: check multi-site references, confirm TCO, then expand workflow by workflow.
## Questions to ask a connected worker platform vendor
Bring concrete, testable questions to every demo. Vague adjectives ("intuitive", "enterprise-grade", "AI-powered") are not evaluation criteria — yardsticks are. Use these grouped questions as an ungated RFP starter and require the vendor to demonstrate, not assert, each answer.
- Capabilities: Can you author one SOP and run a remote AR session in the same demo, on our workflow?
- Devices: Will this run hands-free on the exact smart glasses we plan to deploy, and on iOS, Android and a browser?
- Integrations: Can you write job status and parts back to our ERP/CMMS — show the API and a write-back, not just a read?
- Security: Can we have your current ISO 27001 certificate, your GDPR DPA, and confirmation of data residency?
- Deployment: How fast can we get one workflow live, and can we test offline mode on a disconnected device?
- Commercials: Exactly what is and is not in the license, and can we speak to a customer who scaled across sites?
## How VSight measures up against these criteria
VSight is a connected worker platform built for industrial frontline work, and it maps directly to the six criteria above. We publish this assessment openly so you can verify it against your own scorecard and against the vendor questions in this guide — the goal is an honest fit check, not a feature war.
- Capabilities: VSight Remote (see-what-I-see + AR annotation), VSight Workflow (no-code digital work instructions), VSight VideoFlow (video to instructions) and VSight Nova (AI copilot)
- Devices: iOS, Android and web browsers plus RealWear, Vuzix, Rokid, Moziware and Epson smart glasses — device-agnostic, no hardware lock-in
- Integrations: open REST API with bi-directional ERP/CMMS/CRM write-back and SSO / Microsoft Entra ID
- Security & residency: SSO, 2FA, RBAC, encryption; ISO 27001 certified; GDPR and HIPAA aligned; EU company (VSight UAB, Lithuania) with EU data residency
- Deployment: modular rollout with offline sync and multi-language, multi-site scale
- Proof: trusted by industrial organizations including Agramkow, Akyapak, CMP, Anadolu Isuzu and MAN
- Compare on your terms: /overview/ (platform), /ar-remote-assistance/, /vsight-workflow/ and /pricing/
## A note on platforms reaching end of support
As you evaluate, factor in the lifecycle of any platform tied to a single hardware line. Microsoft has stated that its HoloLens-based mixed-reality apps, Dynamics 365 Remote Assist and Dynamics 365 Guides, reach end of support on December 31, 2026, and that Dynamics 365 Remote Assist mobile was deprecated on March 25, 2025. Separately, Microsoft states the HoloLens 2 device receives monthly security servicing updates through December 2027. These are independent dates. They are stated here as neutral, dated facts; device-agnostic platforms avoid this category of risk.
- Dynamics 365 Remote Assist and Guides — end of support December 31, 2026 (Microsoft Lifecycle)
- Dynamics 365 Remote Assist mobile — deprecated March 25, 2025 (Microsoft)
- HoloLens 2 device — monthly security servicing updates continue through December 2027 (Microsoft); a separate, independent date
- Migrating off Dynamics 365 Remote Assist? See: /dynamics-365-remote-assist-alternative/
- Buyer takeaway: prefer device-agnostic platforms so your choice is not bound to one hardware roadmap
## Frequently asked questions
**How do you choose a connected worker platform?** Score candidates against six objective criteria: capabilities and use-case fit, device and form-factor support, integrations and data flow, security and data residency, deployment and adoption, and total cost of ownership. Weight them to your priorities, then validate the top choice with a 30-90 day pilot on your own devices and one real workflow before scaling.
**What is a connected worker platform?** A connected worker platform digitizes frontline work by combining digital work instructions, see-what-I-see remote video assistance, AR annotation and AI in one system that runs across phones, tablets, browsers and industrial smart glasses. It links deskless workers to experts, procedures and enterprise data in real time, and feeds operational data back to the business.
**What are the most important connected worker platform evaluation criteria?** The six that matter most are: capabilities (instructions, remote assistance and AI in one platform), devices (mobile plus hands-free smart glasses, no lock-in), integrations (open API with bi-directional ERP write-back), security and data residency, deployment and offline capability, and total cost of ownership. Score each during demos and a pilot rather than comparing feature lists.
**Should I run a pilot before buying a connected worker platform?** Yes. Run a time-boxed 30-90 day pilot scoped to one workflow and one site, with success metrics defined up front, such as first-time-fix rate or time-to-productivity. Use a written scorecard, demo on the exact devices you will deploy, and confirm that offline sync and bi-directional ERP integration actually work before committing to a full rollout.
**Why does device support matter when choosing a connected worker platform?** Device-agnostic support protects your investment and your workflows. A platform that runs on phones, tablets, browsers and a range of industrial smart glasses lets teams use the hardware they already own and adopt new devices later without re-platforming. Platforms tied to a single, sole-source or discontinued device carry lifecycle and supply risk.
**What security and compliance should a connected worker platform have?** Look for enforceable controls — SSO, SAML, two-factor authentication, role-based access control, and encryption in transit and at rest — backed by recognized, verifiable certifications such as ISO 27001, plus GDPR and HIPAA alignment where relevant. For EU and regulated buyers, data residency and a clear data controller and Data Processing Agreement are increasingly deciding criteria.
**How long does it take to deploy a connected worker platform?** With a modular platform, a single workflow can typically go live in weeks rather than years. Start with one site or team, prove value, then scale workflow by workflow. Ask each vendor a concrete question — can you get one workflow live in under four weeks? — and validate offline operation on a disconnected device during the pilot.
**Is VSight a connected worker platform?** Yes. VSight is an industrial connected worker platform: VSight Remote for see-what-I-see AR remote assistance, VSight Workflow for no-code digital work instructions, VSight VideoFlow for turning video into instructions, and VSight Nova as an AI copilot. It is device-agnostic, ISO 27001 certified, GDPR and HIPAA aligned, and offers EU data residency.
---
_This guide presents vendor-neutral evaluation criteria and does not rank or rate named competitors. Product names and trademarks referenced (including Microsoft, Dynamics 365 and HoloLens) are the property of their respective owners. Any third-party product references are factual and based on publicly available information as of June 2, 2026; they do not imply any partnership with or endorsement by those vendors, and VSight is not affiliated with or endorsed by them. Certifications and capabilities described for VSight are current as of June 2, 2026 — request current certificates during evaluation._
---
### Contact
URL: https://vsight.io/contact-us/
Description: Contact VSight for product questions, support or a demo. Reach our team in Vilnius, Frankfurt and Istanbul to see AR remote assistance and digital SOPs.
Home
## We Are Here to Help
See for yourself how VSight helps your team get the right knowledge and expertise when they need it. Reach out today, and we’ll get back to you shortly.
Contact form: first name, last name, business email and phone number, plus an optional "I'm reaching out as a" selector (Customer or Reseller).
## Our Locations
## HEADQUARTERS
## Lithuania
- J. Savickio g. 4-7, LT 01108 Vilnius Lithuania
Map
## OFFICES
## Germany
- Frankfurt
## Turkey
- Istanbul
## Global Customer Service
#### support@vsight.io
---
### Diagnosis Before Onsite Arrival
URL: https://vsight.io/diagnosis-before-onsite-arrival/
Description: Diagnose equipment issues remotely before dispatch with VSight AR remote assistance and video manuals to raise first-time fix rates and cut site revisits.
Home
Most of the time, without a proper pre-diagnosis of the problem onsite, experts have to make multiple site visits to the field without the tools they need which is costly and time consuming.
### Streamline Diagnosis and Expert Preparation with Digital Workflows
Allow your experts evaluate a location remotely, determining the necessary time, resources, and tools to effectively fix the issue on the first attempt by video streaming and capturing field view in collaboration with onsite technicians.
### Optimize Onsite Visits Before They Begin with Remote Assistance
In a live session with technicians on site, your experts can evaluate given circumstances from remote and determine the necessary time, resources and tools required to fix the issue during their first actual onsite visit.
### Boost First-Time Fix Rates with Video Manuals
Onsite staff can use pre-recorded video manuals to conduct a preliminary analysis and identify the root cause of issues. This boosts first-time fix rates, minimizes the need for onsite revisits, and reduces associated costs.
## Explore Other Use Cases
[
TROUBLESHOOTING & EMERGENCY
](https://vsight.io/troubleshooting-emergency/)
[
DIAGNOSIS BEFORE ONSITE ARRIVAL
](https://vsight.io/diagnosis-before-onsite-arrival/)
[
MAINTENANCE & REPAIR
](https://vsight.io/maintenance-repair/)
[
AFTER-SALES SERVICE & SUPPORT
](https://vsight.io/after-sales-service-support/)
[
INSPECTION AND QUALITY ASSURANCE
](https://vsight.io/inspection-quality-assurance/)
[
ASSEMBLING OR COMMISSIONING
](https://vsight.io/assembling-commissioning/)
[
TECHNICIAN ONBOARDING & TRAINING
](https://vsight.io/technician-onboarding-training/)
## Learn more about VSight
See how VSight can help you with your field service, maintenance, onboarding and training operations.
[Request Demo](https://vsight.io/request-demo/)
---
### Dynamics 365 Remote Assist Alternative
URL: https://vsight.io/dynamics-365-remote-assist-alternative/
Description: Migrating off Dynamics 365 Remote Assist before its December 31, 2026 end of support? VSight Remote is the device-agnostic alternative — no HoloLens lock-in.
## The Dynamics 365 Remote Assist alternative for industrial teams
Microsoft has announced that **Dynamics 365 Remote Assist** and **Dynamics 365 Guides** reach **end of support on December 31, 2026**, and new subscriptions could be purchased or renewed only until **November 1, 2025**. VSight is the device-agnostic migration path: AR remote assistance plus digital work instructions on the phones, tablets, web browsers and industrial smart glasses your teams already use — no discontinued HoloLens hardware required.
## Key dates
- **Dec 31, 2026** — End of support — Dynamics 365 Remote Assist & Guides
- **Nov 1, 2025** — End of sale — no new subscriptions or renewals
- **Dec 2024** — HoloLens no longer manufactured (Microsoft)
## What is happening to Dynamics 365 Remote Assist and Guides?
- End of support: December 31, 2026 for both Dynamics 365 Remote Assist and Dynamics 365 Guides (Microsoft Lifecycle).
- End of sale: subscriptions could be purchased or renewed only until November 1, 2025.
- After December 31, 2026: no security updates, non-security updates, bug fixes, or technical support — in Microsoft's wording.
- HoloLens dependency: both products are mixed-reality apps for Microsoft HoloLens, which Microsoft states is no longer manufactured as of December 2024.
- Microsoft does not name a like-for-like first-party replacement; its guidance is to plan a transition and explore mixed-reality solutions on the Microsoft Marketplace.
## Why migrate from Dynamics 365 Remote Assist now?
- **A hard deadline** — Running unsupported software after December 31, 2026 can raise security, compliance, audit and cyber-insurance exposure.
- **Licensing already frozen** — No new seats have been available since November 1, 2025, so growing teams cannot expand on the platform.
- **No first-party replacement** — Microsoft points to third-party Marketplace solutions and a partial Teams Mobile path — not a like-for-like product.
- **Hardware risk** — The HoloLens devices these apps depend on are no longer manufactured, so the installed base cannot easily grow or be replaced.
## Dynamics 365 to VSight: how the capabilities map
| Capability | Dynamics 365 | VSight |
|---|---|---|
| Support status | End of support Dec 31, 2026; new subscriptions ended Nov 1, 2025 | Actively developed and supported on current-generation devices |
| Devices & hardware | Built for Microsoft HoloLens (no longer manufactured as of Dec 2024) | iOS, Android, web browsers + RealWear, Vuzix, Rokid, Moziware, Epson smart glasses |
| See-what-I-see remote video | Yes — live first-person video to a remote expert | Yes — HD see-what-I-see video & audio with VSight Remote |
| Live AR annotation | Yes — spatially anchored annotations on HoloLens | Yes — point, draw, arrows, shapes & text on the live or still view |
| Digital work instructions / SOPs | Dynamics 365 Guides — holographic, HoloLens-first step-by-step guides | VSight Workflow — no-code 2D instructions (text, image, voice, video, checklists, branching) on mainstream devices |
| AI work-instruction capture | Not a stated capability | VSight VideoFlow turns recorded video into instructions; VSight Nova AI copilot |
| Recording & documentation | Snapshots and call recording | Record & export sessions with chat, shared docs and activity logs |
| Integrations | Microsoft Teams, Dynamics 365 Field Service, Power Platform / Dataverse | Microsoft Teams, Microsoft Entra ID / SSO, and CRM/ERP/ticketing via open REST API |
| Data residency | Microsoft cloud (Dataverse) | EU company (VSight UAB, Lithuania); EU-citizen personal data on EU-based servers |
## How do you migrate from Dynamics 365 Remote Assist to VSight?
1. **Inventory current usage** — List the users, HoloLens devices and scenarios that rely on Dynamics 365 Remote Assist and Guides — including small groups using Guides for onboarding or safety.
2. **Map each scenario to VSight** — Remote Assist calls map to VSight Remote; Guides map to VSight Workflow. Note where you can drop HoloLens for a phone, tablet or browser.
3. **Pilot on existing devices** — Run one team or one workflow on hardware you already own — phones, tablets, or RealWear/Vuzix glasses — to validate the fit.
4. **Migrate content & integrate** — Rebuild SOPs in VSight Workflow, train users, and connect Microsoft Teams, Microsoft Entra ID / SSO and your CRM/ERP via the open REST API.
5. **Roll out before the cutoff** — Expand across teams and decommission Dynamics 365 Remote Assist / Guides ahead of December 31, 2026.
## Why VSight
- **Device-agnostic** — Phones, tablets, web browsers and industrial smart glasses (RealWear, Vuzix, Rokid, Moziware, Epson) — no HoloLens lock-in.
- **EU company & data residency** — VSight UAB (Lithuania); EU-citizen personal data on EU-based servers. GDPR & HIPAA compliant, ISO 27001 certified.
- **Secure by design** — End-to-end encrypted WebRTC sessions, SSO / Microsoft Entra ID, 2FA and role-based access.
- **All-in-one platform** — VSight Remote, VSight Workflow, VSight VideoFlow and VSight Nova together — not a single point tool.
## Dynamics 365 Remote Assist migration — FAQ
**Is Dynamics 365 Remote Assist being discontinued?**
Microsoft has announced that Dynamics 365 Remote Assist (and Dynamics 365 Guides) reach end of support on December 31, 2026. New subscriptions could be purchased or renewed only until November 1, 2025, and Microsoft states that after the end-of-support date these products will no longer receive security updates, non-security updates, bug fixes, or technical support. The dates are from Microsoft's own Lifecycle pages, linked below.
**What is the best Dynamics 365 Remote Assist alternative?**
For industrial teams, VSight is a strong alternative because it is device-agnostic: VSight Remote delivers see-what-I-see AR remote assistance on phones, tablets, web browsers and industrial smart glasses (RealWear, Vuzix, Rokid, Moziware, Epson) rather than only on HoloLens. VSight Workflow covers the guided work-instruction job that Dynamics 365 Guides handled, and the platform adds AI capture (VideoFlow) and an AI copilot (Nova) on one license.
**Does VSight require HoloLens?**
No. VSight is intentionally device-agnostic and does not depend on Microsoft HoloLens. It runs on iOS, Android and web browsers, plus a wide range of in-production industrial smart glasses. That means you can migrate from Dynamics 365 Remote Assist using devices your teams already own, without buying discontinued headsets.
**How do I migrate from Dynamics 365 Remote Assist to VSight?**
In five steps: (1) inventory current Remote Assist and Guides usage, users and devices; (2) map each scenario to its VSight equivalent (Remote Assist to VSight Remote, Guides to VSight Workflow); (3) pilot one team or workflow on devices you already own; (4) migrate SOPs and connect Microsoft Teams, Entra ID/SSO and your CRM/ERP via the open REST API; (5) roll out before the December 31, 2026 cutoff.
**Can VSight replace Dynamics 365 Guides for work instructions?**
VSight Workflow performs the same job as Dynamics 365 Guides — no-code authored, in-context step-by-step guidance with media, checklists, analytics and remote-expert escalation. The difference is form factor: VSight delivers 2D digital work instructions across phones, tablets and smart glasses rather than world-locked 3D holograms on HoloLens, which makes it deployable on hardware most teams already have.
**What does Microsoft recommend doing before the end-of-support date?**
Microsoft's announcement advises customers to plan the transition before December 31, 2026, explore mixed-reality solutions available on the Microsoft Marketplace, and use the spatial annotation feature in Microsoft Teams Mobile for certain Remote Assist scenarios. Microsoft points to the Marketplace category generally rather than naming any specific product, so evaluating third-party alternatives — VSight among them — is part of that path.
**Is VSight suitable for EU companies and data-residency requirements?**
Yes. VSight is built and operated by an EU company, VSight UAB in Lithuania, and stores EU-citizen personal data on EU-based servers. The platform is GDPR-compliant and HIPAA-compliant, ISO 27001 certified, and uses end-to-end encrypted WebRTC sessions with SSO/Microsoft Entra ID and 2FA.
## References
- Microsoft Lifecycle announcement — Guides & Remote Assist end of support: https://learn.microsoft.com/en-us/lifecycle/announcements/dynamics-365-guides-remote-assist-end-of-support
- Microsoft Lifecycle — Dynamics 365 Remote Assist: https://learn.microsoft.com/en-us/lifecycle/products/dynamics-365-remote-assist
- Microsoft Lifecycle — Dynamics 365 Guides: https://learn.microsoft.com/en-us/lifecycle/products/dynamics-365-guides
- Microsoft — HoloLens release notes: https://learn.microsoft.com/en-us/hololens/hololens-release-notes
Microsoft, Dynamics 365, HoloLens and all related marks are trademarks of Microsoft Corporation. Trademarks are the property of their respective owners. This comparison is based on publicly available information as of June 2, 2026 and does not imply any partnership with or endorsement by Microsoft. VSight is not affiliated with or endorsed by Microsoft.
---
### Epson Moverio Alternative
URL: https://vsight.io/epson-moverio-alternative/
Description: Migrating from Epson Moverio? VSight runs AR remote assistance and digital work instructions on RealWear, Vuzix, Rokid, phones and browsers — no headset lock-in.
## Why teams are looking for an Epson Moverio alternative
Epson has discontinued the Moverio line in some regions and reseller availability has tightened, so organizations that standardized AR remote assistance and guided work on Moverio are planning ahead for device procurement — but this is not an emergency. Existing Moverio units keep working with VSight today, and the change is about what you buy next, not rebuilding your remote-support and SOP workflows. The durable fix is to stop depending on any single headset so no one vendor's lifecycle can disrupt operations again.
- Your remote-assistance and work-instruction workflows live in VSight, not in the Moverio hardware.
- New device purchases move to in-production glasses; existing Moverio devices keep running with VSight.
- Device-agnostic by design means the next hardware transition is a non-event.
## Your existing Epson Moverio devices keep working with VSight
There is no forced cutover. VSight continues to run on the Epson Moverio BT-45CS you already own, so current sessions, annotations, translations and work instructions are unaffected. Keep using Moverio where it is deployed and standardize new rollouts on actively-sold glasses. Because everything runs on one platform, a mixed fleet — some Moverio, some RealWear or Vuzix — works together in the same VSight environment.
## VSight is device-agnostic — no headset lock-in
VSight is a Connected Worker Platform that delivers the two jobs Moverio teams care about most — AR remote assistance and digital work instructions — without depending on any single headset. VSight Remote provides see-what-I-see HD video with live AR annotation; VSight Workflow provides no-code, step-by-step digital instructions. Both run across a wide range of in-production hardware.
- Industrial smart glasses: RealWear (Navigator Z1, 520, 500, HMT-1Z1), Vuzix (M400, M4000, Blade), Rokid (Glass 2, X-Craft), Moziware (cımō).
- Also runs on iOS and Android phones and tablets, Windows, and any modern web browser — no app install for guests.
- Binocular Si-OLED display users can move to comparable binocular options; monocular RealWear/Vuzix models suit voice-first, hands-busy work.
- One platform: VSight Remote, VSight Workflow, VSight VideoFlow (video-to-instructions) and VSight Nova (AI copilot).
## How to migrate from Epson Moverio to VSight-supported glasses
A low-risk transition you can complete on your own timeline, with no change to your VSight software or trained workflows.
1. Inventory — list the Moverio devices, users and scenarios (remote assistance, inspection, guided work).
2. Choose in-production glasses — match the environment: ATEX/explosion-proof (RealWear HMT-1Z1, Rokid X-Craft), rugged voice-first (RealWear Navigator), or Vuzix/Rokid for lightweight display work.
3. Pilot on hardware you own — validate a workflow on a phone, tablet or a single new headset; your VSight setup is unchanged.
4. Roll out gradually — introduce new glasses for new deployments while existing Moverio units keep running with VSight.
5. No rebuild — the same VSight Remote and VSight Workflow run across every supported device, so there is nothing to re-author or re-learn.
## Epson Moverio-based setup vs a device-agnostic VSight setup
Epson Moverio is a smart-glasses device; VSight is software that runs on it and on many other devices. This compares standardizing on a single headset against a device-agnostic platform.
| Criterion | Epson Moverio-based setup | VSight (device-agnostic) |
| --- | --- | --- |
| Hardware availability | Single-vendor headset; discontinued by Epson in some regions, availability tightening | Runs on in-production glasses (RealWear, Vuzix, Rokid, Moziware) + phones, tablets, browsers |
| Existing devices | Continue to function | Existing Moverio devices keep working with VSight — no forced cutover |
| Vendor lock-in | Tied to one headset vendor's lifecycle | Device-agnostic — no single vendor's lifecycle disrupts operations |
| Display options | Binocular Si-OLED see-through, 34° field of view | Works across binocular and monocular glasses; choose by task and environment |
| See-what-I-see remote video | Yes — via VSight on Moverio | Yes — HD see-what-I-see with VSight Remote on any supported device |
| Live AR annotation | Yes — via VSight on Moverio | Yes — point, draw, arrows, shapes & text on live or still view |
| Digital work instructions | Via VSight Workflow on Moverio | VSight Workflow — no-code instructions across phones, tablets and all supported glasses |
| Switching hardware later | New procurement + potential re-standardization | No workflow rebuild or retraining — same platform on new devices |
| Data residency | Depends on setup | EU company (VSight UAB, Lithuania); EU-citizen personal data on EU-based servers |
## Frequently asked questions
**Is the Epson Moverio being discontinued?**
Epson has discontinued the Moverio line in some regions (for example, Southeast Asia) and reseller availability has tightened, while it remains listed in other regions. Rather than track one headset's regional lifecycle, VSight is device-agnostic: your existing Moverio devices keep working, and you can standardize new rollouts on in-production glasses. Confirm current availability in your region with Epson.
**Do my existing Epson Moverio devices still work with VSight?**
Yes. Your existing Moverio BT-45CS devices continue to run VSight Remote and VSight Workflow, so nothing changes today. You can keep using Moverio where it is deployed while standardizing new rollouts on actively-sold glasses — a mixed fleet works together in the same VSight environment.
**What smart glasses should I move to from Epson Moverio?**
It depends on your environment. VSight runs natively on RealWear (Navigator Z1, 520, 500, HMT-1Z1), Vuzix (M400, M4000, Blade), Rokid (Glass 2, X-Craft) and Moziware (cımō), plus iOS, Android, Windows and web browsers. For ATEX/explosion-proof areas, RealWear HMT-1Z1 or Rokid X-Craft are common choices; for lightweight display work, Vuzix and Rokid Glass 2 fit well.
**Do I need to rebuild my VSight setup to switch glasses?**
No. VSight is device-agnostic, so the same VSight Remote and VSight Workflow run across every supported device. Switching from Moverio to another headset does not require re-authoring workflows or retraining on new software — you simply use VSight on the new device.
**Why is a device-agnostic platform better than one tied to a single headset?**
When your remote-assistance and work-instruction workflows depend on one headset, that vendor's discontinuation forces an unplanned migration. With VSight, the workflows live in the platform and run on phones, tablets, browsers and multiple smart-glasses brands, so a hardware end-of-life becomes a routine device swap instead of a project.
## References
- Epson — MOVERIO discontinued notice (Southeast Asia): https://www.epson.com.sg/moverio-discontinued
- Epson — Moverio BT-45CS AR Smart Glasses (product): https://epson.com/For-Work/Wearables/Smart-Glasses/Moverio-BT-45CS-AR-Smart-Glasses/p/V11H970120
- Epson — Moverio smart glasses support & technical resources: https://tech.moverio.epson.com/en/
---
_Epson, Moverio and related marks are trademarks of Seiko Epson Corporation. Trademarks are the property of their respective owners. This page is not affiliated with or endorsed by Epson. Moverio availability and lifecycle vary by region; please confirm current availability and support with Epson._
---
### Field Service KPIs for Industrial and OEM Service Teams
URL: https://vsight.io/field-service-kpis/
Description: The field service KPIs that matter for industrial and OEM service teams — with formulas, worked examples, sourced 2024–2026 benchmarks and what each metric trades off.
Field service KPIs are the metrics a service organization uses to measure how efficiently it resolves customer issues and how much value the service business generates. The core operational set is **first time fix rate, mean time to repair, resolution time, technician utilization and avoidable dispatch rate**; the commercial set covers **service contract attach rate, renewal rate and the share of profit coming from aftermarket services**.
Most published KPI guides are written for residential trades — HVAC, plumbing, electrical — where the job is short, the asset is simple and the technician is dispatched from a van. This page is written for the other case: industrial equipment manufacturers, machine builders and OEM service organizations, where a single asset can be highly configured, downtime is expensive, and the expert who knows the machine is rarely near it.
Every benchmark below is attributed to a named source with a year. Where sources disagree, both are shown rather than one being picked.
## Field service KPI benchmark table
| KPI | Formula | What good looks like | Source (year) |
| --- | --- | --- | --- |
| First Time Fix Rate | (Jobs resolved on first visit ÷ Total jobs) × 100 | Median 75%, top 20% 86%, bottom 20% 53% (30-day window) | Aquant, 2025 Field Service Benchmark Report |
| First Visit Repair Rate | On-site incidents resolved in one visit ÷ on-site incidents | Industry median 87% | TSIA (2021) |
| Resolution Time | Case closure date − case creation date | Median 5 days, top 20% 3 days, bottom 20% 11 days | Aquant (2025) |
| Avoidable Dispatch Rate | (Dispatches that did not need to happen ÷ Total dispatches) × 100 | Median 14%, top 20% 3%, bottom 20% 24% | Aquant (2025) |
| Recovery time after unplanned downtime | Time from stoppage to production restarting | 81 min average, up from 49 min five years earlier | Siemens / Senseye (2024) |
| Technician / billable utilization | (Productive or billable hours ÷ Total available hours) × 100 | 75–85% typical; Pacesetters ~90.2% | TSIA (2025) |
| Engineer utilization | As above, engineering population | Industry average 83%; Pacesetters 90.6% | TSIA (2025) |
| Time Between Service Visits | Mean days between visits to the same asset | Median 86 days, top 20% 131 days, bottom 20% 50 days | Aquant (2025) |
| Service contract attach rate | (Units sold with a service contract ÷ Units sold) × 100 | Overall average 48.9%; **industrial equipment only 32.7%** | TSIA (2021) |
| Aftermarket profit share | Service profit ÷ Total profit | 40–50% of overall profits at many manufacturers | Deloitte (2020) |
| Installed base under contract | (Units under contract ÷ Installed base) × 100 | 80%+ at service-focused manufacturers | Deloitte (2020) |
*Last reviewed July 2026. Aquant's benchmark reports are vendor-published — Aquant sells field-service AI — but the methodology is disclosed: 157 service organizations, more than 21 million service events, 6.5 million assets, over 602,000 technicians and an average of three years of data per company. Siemens' figures come from 181 completed online interviews with maintenance, engineering and IT professionals at large industrial organizations across automotive, FMCG, heavy industry and oil & gas, covering April 2019 to March 2023.*
## The operational KPIs, and what each actually tells you
### First time fix rate
[First time fix rate](/glossary/what-is-first-time-fix-rate-ftfr/) is the percentage of jobs resolved on the first visit. It is the most widely tracked field service KPI because a failed first visit consumes cost, capacity and customer goodwill simultaneously. Aquant's data quantifies that: when the first visit fails, the job takes an average of **2.7 total visits** and adds roughly **13 days** to resolution time.
The measurement window is where most comparisons fall apart. Aquant recommends 30 days and warns that 7- or 14-day windows split related repeat visits into separate tickets, making performance "look better than it is." If your first time fix rate is above 90%, check the window before celebrating.
Industrial machinery sits at **71%** in Aquant's 2025 industry breakdown — below the 75% all-industry median, alongside medical devices at 69%. Complex, highly configured capital equipment is simply harder to diagnose correctly from a phone description.
### Mean time to repair
[MTTR](/glossary/what-is-mean-time-to-failure-and-repair/) measures how long restoring a failed asset takes. Its weakness as a benchmark is that the R is ambiguous — repair, recovery, respond or resolve — and each starts a different clock. Mean time to *recovery* includes detection, waiting and travel; mean time to *repair* often counts only hands-on work. The customer experiences the former.
The most striking industrial data point on this metric is that it is moving in the wrong direction. Siemens found that recovery after unplanned downtime now takes an average of **81 minutes, up from 49 minutes five years earlier** — even though the *number* of incidents fell over the same period, from 42 a month per facility to 25. Siemens attributes the slower recovery partly to skilled maintenance labour lost during the post-COVID "great resignation," and partly to supply-chain difficulty sourcing emergency replacements.
That is worth reading carefully, because it separates two different problems. Fewer failures is a reliability achievement. Slower recovery is an access-to-expertise problem.
### Resolution time
Resolution time is the elapsed time between case creation and closure — the metric that most closely matches what the customer perceives. Aquant's 2025 median is **5 days**, with the top 20% at 3 days and the bottom 20% at 11 days: bottom performers take almost four times longer than top performers.
Resolution time and first time fix rate should always be read together. A team can post a strong first time fix rate while customers wait a fortnight for the visit.
### Technician utilization
[Utilization](/glossary/what-is-expert-utilization-rate/) is productive or billable hours divided by total available hours. TSIA reports that most field service organizations run **75–85% billable utilization**, with Pacesetter organizations at approximately 90.2%, and an engineer utilization industry average of 83% against 90.6% for Pacesetters.
Utilization is the KPI most often pushed past its useful range. Capacity that is 95% committed cannot absorb an emergency, so response times lengthen and overtime costs rise. It is a metric to keep in a band, not to maximise.
### Avoidable dispatch rate
Avoidable dispatch rate is the share of on-site visits that did not need to happen. Aquant puts the median at **14%** — roughly one in seven [truck rolls](/glossary/what-is-a-truck-roll/) — with the top 20% of organizations at 3% and the bottom 20% at 24%. Top performers are therefore about eight times more efficient on this measure than the bottom quintile, which is a far wider spread than most operational KPIs show.
This is the metric that most directly captures the shift the rest of this page describes, and it has a companion figure in the same dataset: Aquant found **33% of service queries are solvable without a service professional's help** at all.
## The KPIs service organizations are adding
Industry conference decks increasingly contrast "traditional" service metrics with a new set built around remote resolution, prediction and outcomes. The framing is genuinely useful. The practical caveat is that these metrics are at very different stages of maturity, and it is worth being honest about which ones you can actually benchmark.
**Measurable today, with published benchmarks:**
- **Avoidable dispatch rate** — median 14% (Aquant, 2025).
- **Cost of downtime in currency, not hours** — see below.
**Measurable internally, but with no published industry benchmark:**
- **Remote resolution rate** — the share of cases closed without any site visit. There is no credible published benchmark for this figure; the closest proxy is avoidable dispatch rate. Track it against your own baseline and define whether "remote" includes phone-only resolution.
- **Percentage of cases diagnosed remotely before dispatch** — a leading indicator for first time fix rate rather than an outcome in its own right.
**Not yet benchmarkable, and worth treating with caution:**
- **Percentage of incidents predicted** and **predictive accuracy** — these require condition-monitoring infrastructure, and no industry benchmark for them was found in published sources.
- **Percentage of energy savings achieved** — a real objective, but not currently a standardised service KPI.
The honest position is that these last items are strategic intentions rather than comparable measures. Adopting them as KPIs is reasonable; presenting a number for them as an industry benchmark is not, because no such benchmark exists.
### Cost of downtime
Expressing downtime in currency rather than hours is the change that most often shifts a service conversation from cost centre to risk management. Siemens' 2024 figures give the range: a lost hour costs **$36,000 in fast moving consumer goods** at the low end and **$2.3 million in automotive** at the high end — more than $600 a second — while SME manufacturers can reach **$150,000 an hour**. Across the world's 500 biggest companies, unplanned downtime is estimated at **$1.4 trillion a year, equal to 11% of revenues**, up from 8% in 2019.
For an OEM selling service contracts, this number is the customer's number, not yours — which is exactly why it belongs in the KPI set. It sizes what your response time is worth to them.
## Commercial KPIs: from warranty to recurring service revenue
The commercial half of the picture is where industrial service organizations have the most headroom, and the benchmark data says so bluntly.
TSIA reports an overall average initial **service contract attach rate of 48.9%** — but a breakdown that should give machine builders pause: healthcare technology achieves 53.8%, while **industrial equipment manages only 32.7%**. Roughly two-thirds of industrial equipment leaves the factory without an attached service contract.
The prize for closing that gap is well documented. Deloitte finds that aftermarket operating margins average about **2.5 times** the operating margin on new equipment sales, that many manufacturers generate **40–50% of overall profits from services**, and that manufacturers who focus on services often have **80%+ of their installed base under service contracts**. Deloitte also reports that manufacturing leaders anticipate the business model shifting from roughly 75:25 in favour of products today to **50% products and 50% outcomes**.
Academic work points the same way. Research from Aston University's Advanced Services Group, funded by the Economic and Social Research Council and published in January 2026, found that for every one percentage-point increase in the share of revenue earned from services rather than products, firms experience **over 2% total revenue growth and almost 2% profit growth**.
The connection back to the operational KPIs is direct: contracts are only profitable if the cost to serve them is low enough. An organization with a 14% avoidable dispatch rate and a 71% first time fix rate has a very different cost-to-serve than one at 3% and 86% — and can therefore offer responsive service tiers that the first organization cannot price.
## What these KPIs trade off against each other
This is the part most KPI lists omit, and it is where measurement programmes usually go wrong. Field service metrics are not independent, and improving one in isolation frequently degrades another.
- **Utilization vs. response time.** Utilization above the mid-80s removes the slack that same-day response depends on. Pushed far enough, a "productivity" gain shows up as an SLA breach.
- **Measurement window vs. honesty.** Shortening the first-time-fix window improves the reported number without improving anything real. Aquant's own analysis is explicit that sub-30-day windows overestimate first time fix rate.
- **Average handle time vs. dispatch avoidance.** Compressing [average handle time](/glossary/what-is-average-handle-time/) in the contact centre suppresses exactly the extra questions that would have avoided an on-site visit. A saved four minutes can buy a $500 dispatch.
- **First time fix rate vs. resolution time.** A visit deferred until the right part and person are available raises first time fix rate and lengthens the customer's wait. Neither number alone tells you whether that was the right call.
- **MTBF vs. MTTR.** These are different projects with different owners — reliability engineering versus service execution. Reporting them as one "uptime" figure hides which lever is actually stuck.
The practical response is to track metrics in pairs, and to fix the definitions before comparing anything to an industry benchmark.
## How to choose which KPIs to track
1. **Start with two operational and one commercial.** First time fix rate and resolution time, plus contract attach rate, will surface most problems worth having.
2. **Write down the definition, including the window.** Most benchmarking arguments are definitional, not factual.
3. **Add a cost figure the customer recognises.** Downtime cost per hour converts service performance into their language.
4. **Only then add leading indicators** such as the share of cases diagnosed remotely before dispatch.
5. **Review the benchmark sources annually.** These reports are re-issued, and figures move.
## Where remote assistance moves these numbers
[AR remote assistance](/ar-remote-assistance/) affects a specific and limited part of this KPI set, and it is worth being exact rather than expansive.
**It moves:** avoidable dispatch rate and the share of cases resolved without a visit, because an expert can see the asset before a truck is committed. First time fix rate, because the fault and the required part are identified from an observed diagnosis rather than a verbal description. The diagnosis and expert-travel components of MTTR, because the senior person joins in minutes instead of after a scheduling and travel window — which addresses precisely the expertise gap Siemens identifies behind slower recovery times. The productive share of technician and expert time, because windshield hours fall. And indirectly, contract economics, because a lower cost to serve makes responsive service tiers viable in geographies where dispatch was never economic.
**It does not move:** parts lead time or inventory fill rate. MTBF or equipment reliability. And it does not predict failures — [VSight](/ar-remote-assistance/) performs no sensor-based prediction and no IoT condition monitoring, so the "percentage of incidents predicted" family of metrics is outside what it can influence.
[VSight Remote](/ar-remote-assistance/) puts a remote expert on a technician's or customer's live camera view with AR annotation directly on the equipment, on phones, tablets and smart glasses, with customer-facing sessions opening in the mobile browser without an app install. [VSight Workflow](/vsight-workflow/) delivers procedures as standardized digital work instructions. VSight is a connected worker platform, and is GDPR, HIPAA and ISO 27001 certified.
If you want to size the effect on your own numbers rather than take a vendor's word for it, the [field service ROI calculator](/roi-calculator/) works from your inputs.
## Frequently asked questions
**What are field service KPIs?**
Field service KPIs are the metrics a service organization uses to measure how efficiently it resolves customer issues and how much value the service business generates. The core operational set is first time fix rate, mean time to repair, resolution time, technician utilization and avoidable dispatch rate; the commercial set covers service contract attach rate, renewal rate and the share of profit coming from aftermarket services.
**What is the most important field service KPI?**
There is no single most important one, and organizations that pick one usually distort it. First time fix rate is the most widely used because it sits at the intersection of cost, capacity and customer experience — a failed first visit consumes all three at once. But it is only meaningful alongside a measure of how long the customer waited, because a high first time fix rate achieved by slow scheduling is not good service.
**What is a good first time fix rate?**
Aquant's 2025 benchmark data across 157 service organizations puts the median at 75%, the top 20% at 86% and the bottom 20% at 53%, measured over a 30-day window. TSIA reports a higher median of 87% for on-site incidents resolved in one visit. The two are not directly comparable because they measure different populations and windows, so 75–86% is the realistic working range.
**How much does unplanned downtime cost per hour?**
It varies enormously by sector. Siemens reports the cost of a lost hour at $36,000 in fast moving consumer goods at the low end and $2.3 million in automotive at the high end, with SME manufacturers reaching $150,000 an hour at the top end. Across the world's 500 biggest companies, unplanned downtime is estimated at $1.4 trillion a year, or 11% of revenues.
**Which field service KPIs are service organizations adding?**
The measurable additions are avoidable dispatch rate — the share of on-site visits that did not need to happen, with an Aquant median of 14% — and the cost of downtime expressed in currency rather than hours. Several metrics discussed at industry conferences, such as percentage of incidents predicted and percentage of energy savings achieved, currently have no published industry benchmark, so they can only be tracked against your own baseline.
**Do field service KPIs conflict with each other?**
Yes, and this is the most common measurement failure. Pushing technician utilization too high removes the slack that same-day response depends on. Shortening the first-time-fix measurement window flatters the number by splitting related repeat visits into separate tickets. Optimising average handle time in the contact centre can suppress the questions that would have avoided a dispatch. Metrics should be read in pairs, not chased individually.
## Related terms
[First time fix rate](/glossary/what-is-first-time-fix-rate-ftfr/) · [MTTF and MTTR](/glossary/what-is-mean-time-to-failure-and-repair/) · [MTBF](/glossary/what-is-mtbf/) · [truck roll](/glossary/what-is-a-truck-roll/) · [expert utilization rate](/glossary/what-is-expert-utilization-rate/) · [service level agreement](/glossary/what-is-a-service-level-agreement-sla/) · [first-contact resolution](/glossary/what-is-first-contact-resolution/) · [average handle time](/glossary/what-is-average-handle-time/) · [uptime and downtime](/glossary/what-is-uptime-and-downtime-in-industrial-operations/) · [OEE](/glossary/what-is-oee/) · [field service management](/glossary/what-is-field-service-management/)
## Sources
- [Aquant — The 2025 Field Service Benchmark Report](https://21176235.fs1.hubspotusercontent-na1.net/hubfs/21176235/2025%20General%20BMR%20010824.pdf) (vendor-published; 157 service organizations, 21M+ service events)
- [Aquant — The 2024 Field Service Benchmark Report](https://21176235.fs1.hubspotusercontent-na1.net/hubfs/21176235/ebook-2024-benchmarkreport-12-19.pdf) (vendor-published)
- [TSIA — Top KPIs for Field Service Organizations](https://www.tsia.com/blog/top-kpis-for-field-service-organizations) (Vele Galovski, 2021)
- [TSIA — Top Field Services Questions Answered](https://www.tsia.com/blog/top-field-services-questions-answered) (Roy Dockery, August 2025)
- [Siemens / Senseye Predictive Maintenance — The True Cost of Downtime 2024](https://assets.new.siemens.com/siemens/assets/api/uuid:1b43afb5-2d07-47f7-9eb7-893fe7d0bc59/TCOD-2024_original.pdf)
- [Deloitte Insights — Aftermarket services: a digital differentiator beyond COVID-19](https://www.deloitte.com/us/en/insights/industry/manufacturing-industrial-products/aftermarket-services-digital-differentiator-beyond-COVID-19.html)
- [Aston University Advanced Services Group — Design, Make & Serve: The Big Business Case for Servitization](https://www.aston.ac.uk/latest-news/new-research-aston-university-shows-how-uk-manufacturers-can-increase-value-customers) (ESRC-funded, January 2026)
---
### Guidance & Collaboration
URL: https://vsight.io/guidance-collaboration/
Description: Replace Teams and WhatsApp with purpose-built remote guidance software. AR remote assistance, digital work instructions, and video guides for industrial teams.
Home
Ineffective communication through popular video conferencing platforms such as Microsoft Teams or WhatsApp results in inefficiency and dissatisfaction for both employees and clients. These platforms have limited collaboration features and may not be suitable for long-term needs.
### Empower Technicians with Self-Guided Digital Work Instructions
VSight Workflow, empowers field technicians with self-guided instructions. It eliminates the need to get assistance from an expert. They can clearly understand and follow step-by-step image, video, audio and written instructions on a workflow and submit their work.
### Assist Remotely with Augmented Reality
With AR-enabled remote visual assistance, teams can share real-time field views and collaborate effectively with precise annotations through complicated tasks, reducing miscommunication and improving efficiency. Collaboration sessions can be automatically saved, and high-quality recordings can be turned into valuable training material. VSight’s seamless integration into existing systems enables teams to use it smoothly and efficiently, ultimately speeding up operations.
### Transform Expert Knowledge into Step-by-Step Video Guides
VideoFlow enables teams to capture and convert on-the-job videos into detailed, step-by-step instructional guides, ensuring clarity and precision in communication. This approach allows workers to receive expert guidance through pre-recorded tutorials, significantly improving operational efficiency and client satisfaction.
## Learn more about VSight
See how VSight can help you with your field service, maintenance, onboarding and training operations.
[Request Demo](https://vsight.io/request-demo/)
## Explore Other Use Cases
[
TROUBLESHOOTING & EMERGENCY
](https://vsight.io/troubleshooting-emergency/)
[
DIAGNOSIS BEFORE ONSITE ARRIVAL
](https://vsight.io/diagnosis-before-onsite-arrival/)
[
MAINTENANCE & REPAIR
](https://vsight.io/maintenance-repair/)
[
AFTER-SALES SERVICE & SUPPORT
](https://vsight.io/after-sales-service-support/)
[
INSPECTION AND QUALITY ASSURANCE
](https://vsight.io/inspection-quality-assurance/)
[
ASSEMBLING OR COMMISSIONING
](https://vsight.io/assembling-commissioning/)
[
TECHNICIAN ONBOARDING & TRAINING
](https://vsight.io/technician-onboarding-training/)
---
### Help Lightning Alternative
URL: https://vsight.io/help-lightning-alternative/
Description: Looking for a Help Lightning alternative? VSight delivers AR remote assistance, digital work instructions and AI capture on one platform — with broad industrial smart-glasses support and EU data residency.
VSight is a strong alternative to Help Lightning for teams that want an all-in-one connected-worker platform with deep industrial reach. Help Lightning is known for its patented "Merged Reality" — overlaying a remote expert's hand gestures onto the customer's video — and a broad AI module suite, with a strong heritage in medical devices. VSight takes a complementary approach: live see-what-I-see video with AR annotation (VSight Remote), plus digital work instructions (VSight Workflow), AI knowledge capture (VSight VideoFlow) and an AI copilot (VSight Nova) on one platform.
VSight differentiates with broad in-production industrial smart-glasses support (including hands-free, ruggedized hardware), no-code work-instruction authoring, and EU data residency via VSight UAB in Lithuania, with GDPR/HIPAA compliance and ISO 27001 certification.
This page compares the two on publicly available information. VSight is not affiliated with or endorsed by Help Lightning.
## Why teams look for a Help Lightning alternative
- **An all-in-one platform** — Teams that want remote assistance, digital work instructions and AI capture on one license prefer a platform over a remote-support tool plus add-ons.
- **Industrial smart-glasses reach** — Field and industrial teams need hands-free support on a broad range of in-production, ruggedized smart glasses.
- **EU data residency** — Organizations with EU data-residency needs weigh where their data lives and which certifications apply.
- **No-code work-instruction authoring** — Teams that want to author guided SOPs themselves — not only run live sessions — need a no-code authoring platform.
## VSight vs Help Lightning: how they compare
| Capability | Help Lightning | VSight |
| --- | --- | --- |
| Signature approach | "Merged Reality" — remote expert's hand gestures merged onto the video, plus an AI module suite | Live see-what-I-see video with AR annotation, plus work instructions & AI on one platform |
| Live see-what-I-see + AR | Yes | Yes — HD see-what-I-see video with live AR annotation |
| Digital work instructions | Self-help / guided procedures | VSight Workflow — no-code authoring, checklists, branching, analytics |
| Industrial smart glasses | Various smart-glass environments | Broad in-production support incl. ruggedized hardware (RealWear, Vuzix, Rokid, Moziware, Epson) |
| Company & data residency | US-based (Birmingham, AL); global cloud | EU company (VSight UAB, Lithuania); EU-citizen data on EU servers |
| Compliance | Enterprise security | GDPR & HIPAA compliant, ISO 27001 certified, E2E-encrypted WebRTC |
| White-label | Yes — white-label branding | Yes — ship AR remote support under your own brand |
## Why VSight
- **All-in-one platform** — Remote AR, digital work instructions, AI capture and an AI copilot on one platform and one license.
- **Industrial smart-glasses breadth** — Hands-free support across a broad range of in-production, ruggedized devices.
- **EU & secure** — EU company, EU data residency, GDPR/HIPAA, ISO 27001, E2E-encrypted WebRTC.
- **No-code work instructions** — Author guided SOPs yourself with VSight Workflow — text, photo, video, checklists and branching.
## Help Lightning alternative — FAQ
**What is the best Help Lightning alternative?**
VSight is a strong Help Lightning alternative for teams that want an all-in-one connected-worker platform with deep industrial reach. VSight Remote delivers see-what-I-see AR remote assistance, and the platform adds digital work instructions (VSight Workflow), AI knowledge capture (VSight VideoFlow) and an AI copilot (VSight Nova) — with broad industrial smart-glasses support and EU data residency.
**How is VSight different from Help Lightning?**
Help Lightning is known for its patented "Merged Reality," which overlays a remote expert's hand gestures onto the customer's video, plus a broad AI module suite, with strong roots in medical devices. VSight focuses on live see-what-I-see video with AR annotation combined with digital work instructions and AI capture on one platform, and differentiates on broad industrial smart-glasses support, no-code work-instruction authoring and EU data residency.
**Does VSight support hands-free smart glasses for field teams?**
Yes. VSight runs on a broad range of in-production industrial smart glasses including RealWear, Vuzix, Rokid, Moziware and Epson — useful for hands-free field and industrial work — in addition to iOS, Android and web browsers.
**Is VSight suitable for EU data-residency requirements?**
Yes. VSight is built and operated by an EU company, VSight UAB in Lithuania, stores EU-citizen personal data on EU-based servers, and is GDPR- and HIPAA-compliant and ISO 27001 certified, with end-to-end encrypted WebRTC sessions.
## References
- Help Lightning — official website: https://helplightning.com/
- VSight Remote — AR remote assistance: https://vsight.io/ar-remote-assistance/
- VSight — supported smart glasses: https://vsight.io/industrial-smart-glasses-vsight-compatibility/
- VSight — security & compliance: https://vsight.io/technology/security/
Help Lightning and "Merged Reality" and all related marks are trademarks of their respective owners. This comparison is based on publicly available information as of June 2026 and does not imply any partnership with or endorsement by Help Lightning. VSight is not affiliated with or endorsed by Help Lightning. Capabilities change; verify current details with each vendor.
---
### HoloLens Alternative
URL: https://vsight.io/hololens-alternative/
Description: HoloLens alternative for industrial teams: VSight runs AR remote assistance and digital work instructions on phones, tablets, browsers and smart glasses.
## Why teams are looking for a HoloLens alternative
Microsoft HoloLens 2 has reached the end of its lifecycle, and the mixed-reality apps most industrial teams ran on it — Dynamics 365 Remote Assist and Dynamics 365 Guides — are being wound down on a fixed schedule. This page summarizes only Microsoft's own published facts (each verifiable via the sources at the end) and outlines a neutral, factual migration path. There are two independent timelines to keep straight: the Dynamics apps end of support, and the HoloLens 2 device/OS security servicing — they are separate events with different dates.
- HoloLens 2 hardware: Microsoft states devices are "no longer manufactured" as of December 2024; the November 2024 update was Microsoft's final feature release for HoloLens 2.
- Device/OS security servicing: the November 2024 update was the final feature release, with monthly security servicing updates continuing "through December 2027."
- UK PSTI Act: the minimum security update period for HoloLens 2 is February 28, 2028 (for units purchased until February 28, 2025); after that date the device is no longer compliant with security standards.
- Dynamics 365 Remote Assist & Guides: end of support December 31, 2026 — a separate, earlier date than the device's security servicing.
- Microsoft does not name a like-for-like first-party replacement; its guidance is to plan a transition and explore mixed-reality solutions on the Microsoft Marketplace.
## What is happening to HoloLens and its apps?
A neutral, dated summary of Microsoft's published lifecycle information. The hardware and the software follow different clocks, so plan against both. The load-bearing dates below are quoted from Microsoft's HoloLens 2 release notes and the Dynamics 365 Lifecycle announcement.
- Hardware (HoloLens 2 device/OS): "As of December 2024, HoloLens devices are no longer manufactured." Monthly security servicing updates continue "through December 2027." Under the UK PSTI Act, the minimum security update period is February 28, 2028.
- Apps (Dynamics 365 Remote Assist & Guides): end of support December 31, 2026. Subscriptions could be purchased or renewed only until November 1, 2025. After December 31, 2026 these products will no longer receive security updates, non-security updates, bug fixes, or technical support (Microsoft's wording).
- App↔device linkage: Microsoft describes Dynamics 365 Remote Assist as running "on HoloLens 2," so the HoloLens-based AR remote-assistance workflow is being wound down on the December 31, 2026 app timeline.
- Remote Assist mobile was separately deprecated on March 25, 2025; Microsoft directs existing customers to similar capabilities in Microsoft Teams mobile.
- Microsoft's stated next steps: plan the transition before December 31, 2026, explore mixed-reality solutions on the Microsoft Marketplace, and use the "spatial annotation" feature in Microsoft Teams Mobile for certain Remote Assist scenarios.
## Two dates, kept straight
The most common mistake when planning a HoloLens exit is conflating the app date with the device date. They are independent. The Dynamics 365 apps that deliver remote assistance and guided work instructions lose support on December 31, 2026 — over a year before the device's general security servicing ends in December 2027 (with the UK PSTI statutory minimum stated as February 28, 2028). For most teams, the operationally binding deadline is the earlier app date, because that is when the day-to-day remote-support and SOP workflows stop receiving updates and support.
- December 31, 2026 — end of support for Dynamics 365 Remote Assist and Dynamics 365 Guides (the apps).
- December 2027 — HoloLens 2 monthly security servicing updates continue through this point (the device/OS).
- February 28, 2028 — UK PSTI Act minimum security update period for HoloLens 2 (units purchased until February 28, 2025); after this the device is no longer compliant with security standards.
- Plan to the earliest date that affects your workflows — typically the December 31, 2026 app cutoff.
## VSight: the device-agnostic post-HoloLens path
VSight is a Connected Worker Platform that delivers the two jobs HoloLens teams care about most — AR remote assistance and digital work instructions — without depending on any single headset. VSight Remote provides see-what-I-see live video with spatial AR annotations, the direct equivalent of the HoloLens remote-assist workflow. VSight Workflow provides no-code, in-context step-by-step instructions, the equivalent of guided execution. Crucially, both run on hardware most teams already own, so you can migrate off HoloLens without buying discontinued or hard-to-source devices.
- Device-agnostic: phones (iOS, Android), tablets, web browsers, and industrial smart glasses (RealWear, Vuzix, Rokid, Moziware, Epson) — no HoloLens lock-in.
- VSight Remote: HD see-what-I-see video and audio with live AR annotation (point, draw, arrows, shapes, text) for the remote-assistance scenario.
- VSight Workflow: no-code 2D digital work instructions (text, image, voice, video, checklists, branching) for the guided-instruction scenario.
- More on one platform: VSight VideoFlow turns recorded video into instructions, and VSight Nova is an AI copilot — capabilities beyond a single point tool.
- EU company (VSight UAB, Lithuania); EU-citizen personal data on EU-based servers. GDPR & HIPAA compliant, ISO 27001 certified, end-to-end encrypted WebRTC, SSO / Microsoft Entra ID and 2FA.
## How to migrate off HoloLens to VSight
A scenario-by-scenario move you can complete well before the December 31, 2026 app cutoff. The goal is to map each HoloLens use case to its VSight equivalent and validate it on devices you already own, so there is no support gap.
- 1. Inventory current usage — list the users, HoloLens devices and scenarios that rely on Dynamics 365 Remote Assist and Guides, including small groups using Guides for onboarding or safety.
- 2. Map each scenario to VSight — Remote Assist calls map to VSight Remote; Guides map to VSight Workflow. Note where you can drop HoloLens for a phone, tablet or browser.
- 3. Pilot on existing hardware — run one team or one workflow on devices you already own (phones, tablets, or RealWear/Vuzix glasses) to validate the fit.
- 4. Migrate content & integrate — rebuild SOPs in VSight Workflow, train users, and connect Microsoft Teams, Microsoft Entra ID / SSO and your CRM/ERP/ticketing via the open REST API.
- 5. Roll out before the cutoff — expand across teams and decommission the Dynamics 365 apps ahead of December 31, 2026.
## Why VSight for industrial teams
VSight's strengths stand on their own, independent of any competitor's lifecycle. It is built for industrial environments and trusted by organizations including Agramkow, Akyapak, CMP, Anadolu Isuzu and MAN. The platform combines remote assistance, work instructions, AI video capture and an AI copilot on hardware your teams already carry.
- Run on the devices you own — phones, tablets, browsers and supported industrial smart glasses, no headset procurement required.
- All-in-one Connected Worker Platform — VSight Remote, VSight Workflow, VSight VideoFlow and VSight Nova together.
- EU company and EU data residency — VSight UAB (Lithuania); GDPR & HIPAA compliant, ISO 27001 certified.
- Secure by design — end-to-end encrypted WebRTC sessions, SSO / Microsoft Entra ID, 2FA and role-based access.
- Integrates with your stack — Microsoft Teams, Microsoft Entra ID / SSO, and CRM/ERP/ticketing via an open REST API.
## The HoloLens-based setup vs VSight
HoloLens 2 is a headset; VSight is software. This compares the HoloLens-based setup — the HoloLens 2 device plus the Dynamics 365 Remote Assist and Guides apps that delivered remote assistance and work instructions on it — against VSight, which runs on devices you already own.
| Capability | HoloLens 2 + Dynamics 365 apps | VSight |
| --- | --- | --- |
| Hardware availability | HoloLens 2 "no longer manufactured" as of December 2024 (Microsoft) | Runs on in-production devices — phones, tablets, browsers + RealWear, Vuzix, Rokid, Moziware, Epson |
| App support status | Dynamics 365 Remote Assist & Guides reach end of support December 31, 2026 (Microsoft Lifecycle) | Actively developed and supported on current-generation devices |
| Device/OS security servicing | Monthly security servicing through December 2027; UK PSTI minimum February 28, 2028 | Continuously maintained; no device end-of-life dependency |
| New licensing | Subscriptions could be purchased or renewed only until November 1, 2025 | Available now; seats can be added as teams grow |
| See-what-I-see remote video | Yes — via Dynamics 365 Remote Assist on HoloLens 2 | Yes — HD see-what-I-see video & audio with VSight Remote |
| Live AR annotation | Yes — via Dynamics 365 Remote Assist (anchored annotations on HoloLens) | Yes — point, draw, arrows, shapes & text on the live or still view |
| Digital work instructions / SOPs | Dynamics 365 Guides — holographic, HoloLens-first step-by-step guides | VSight Workflow — no-code 2D instructions (text, image, voice, video, checklists, branching) on mainstream devices |
| Devices required | Built for Microsoft HoloLens 2 headset | iOS, Android, web browsers and industrial smart glasses — no specific headset required |
| AI work-instruction capture | Not a stated capability | VSight VideoFlow turns recorded video into instructions; VSight Nova AI copilot |
| Integrations | Microsoft Teams, Dynamics 365 Field Service, Power Platform / Dataverse | Microsoft Teams, Microsoft Entra ID / SSO, and CRM/ERP/ticketing via open REST API |
| Data residency | Microsoft cloud (Dataverse) | EU company (VSight UAB, Lithuania); EU-citizen personal data on EU-based servers |
## Frequently asked questions
**Is Microsoft HoloLens discontinued?** Microsoft states in its HoloLens 2 release notes that, "As of December 2024, HoloLens devices are no longer manufactured." The November 2024 update was the final feature release for HoloLens 2, with monthly security servicing updates continuing through December 2027. For UK Product Security and Telecommunications Infrastructure (PSTI) Act conformance, Microsoft states the minimum security update period is February 28, 2028 (for units purchased until February 28, 2025). The device dates are separate from the apps' end-of-support date — see below.
**What happens to Dynamics 365 Remote Assist and Guides on HoloLens?** Microsoft has announced that Dynamics 365 Guides and Dynamics 365 Remote Assist — the mixed-reality apps that run on HoloLens — reach end of support on December 31, 2026. Subscriptions could be purchased or renewed only until November 1, 2025, and after December 31, 2026 Microsoft states these products will no longer receive security updates, non-security updates, bug fixes, or technical support. This app date is independent of the HoloLens 2 device security-servicing dates.
**What is the best HoloLens alternative for industrial teams?** For industrial AR remote assistance and digital work instructions, VSight is a strong alternative because it is device-agnostic. VSight Remote delivers see-what-I-see AR remote assistance on phones, tablets, web browsers and industrial smart glasses (RealWear, Vuzix, Rokid, Moziware, Epson) rather than only on HoloLens, and VSight Workflow covers the guided work-instruction job that Dynamics 365 Guides handled. The platform also adds AI video capture (VideoFlow) and an AI copilot (Nova) on one license.
**Does VSight require HoloLens or any specific headset?** No. VSight is intentionally device-agnostic and does not depend on Microsoft HoloLens or any single headset. It runs on iOS, Android and web browsers, plus a wide range of in-production industrial smart glasses. That means you can migrate from HoloLens using devices your teams already own, without buying discontinued or hard-to-source hardware.
**How do I migrate from HoloLens to VSight?** In five steps: (1) inventory current Remote Assist and Guides usage, users and HoloLens devices; (2) map each scenario to its VSight equivalent — Remote Assist to VSight Remote, Guides to VSight Workflow; (3) pilot one team or workflow on devices you already own; (4) migrate SOPs and connect Microsoft Teams, Entra ID/SSO and your CRM/ERP via the open REST API; (5) roll out before the December 31, 2026 app end-of-support cutoff.
**Can VSight replace Dynamics 365 Guides for work instructions?** VSight Workflow performs the same job as Dynamics 365 Guides — no-code authored, in-context step-by-step guidance with media, checklists, analytics and remote-expert escalation. The difference is form factor: VSight delivers 2D digital work instructions across phones, tablets and smart glasses rather than world-locked 3D holograms on HoloLens, which makes it deployable on hardware most teams already have.
**Until when is HoloLens 2 supported, and how is that different from the apps?** Keep two timelines straight. The HoloLens 2 device/OS receives monthly security servicing updates through December 2027, with a UK PSTI Act statutory minimum security update period stated as February 28, 2028 (for units purchased until February 28, 2025). The Dynamics 365 Remote Assist and Guides apps are separate and reach end of support earlier, on December 31, 2026. For most teams the December 31, 2026 app date is the operationally binding deadline because that is when the remote-support and SOP workflows stop receiving updates and support.
**Is VSight suitable for EU companies and data-residency requirements?** Yes. VSight is built and operated by an EU company, VSight UAB in Lithuania, and stores EU-citizen personal data on EU-based servers. The platform is GDPR-compliant and HIPAA-compliant, ISO 27001 certified, and uses end-to-end encrypted WebRTC sessions with SSO / Microsoft Entra ID and 2FA.
## References
- learn.microsoft.com — source: https://learn.microsoft.com/en-us/hololens/hololens-release-notes
- learn.microsoft.com — source: https://learn.microsoft.com/en-us/lifecycle/announcements/dynamics-365-guides-remote-assist-end-of-support
- learn.microsoft.com — source: https://learn.microsoft.com/en-us/dynamics365/mixed-reality/remote-assist/ra-overview
- learn.microsoft.com — source: https://learn.microsoft.com/en-us/lifecycle/products/dynamics-365-remote-assist
- learn.microsoft.com — source: https://learn.microsoft.com/en-us/lifecycle/products/dynamics-365-guides
---
_Microsoft, HoloLens, Dynamics 365 and all related marks are trademarks of Microsoft Corporation. Trademarks are the property of their respective owners. This comparison is based on publicly available information as of June 2, 2026, and does not imply any partnership with or endorsement by Microsoft. VSight is not affiliated with or endorsed by Microsoft. Dates and lifecycle statements are quoted from Microsoft's own published documentation; see the references below._
---
### Imprint
URL: https://vsight.io/imprint/
Description: In our legal notice you will find all legal information about UAB VSight.
**Information pursuant to Sect. 5 German Telemedia Act (TMG)**
**UAB VSight**
J. Savickio g. 4-7, LT-01108, Vilnius, Lithuania
**Registration code:** 305205179
**Registration court:** Vilnius/ Lithuania
**Represented by:** Mahmut Cihat Kahraman
**Contact:**
**Phone:** +370 663 35 985
**Email:** info@vsight.io
**Web:** www.vsight.io
**VAT ID:** LT100013337416
---
### Smart Glasses
URL: https://vsight.io/industrial-smart-glasses-vsight-compatibility/
Description: VSight runs hands-free on RealWear, Vuzix, Epson and more industrial smart glasses, giving field techs AR remote support and digital work instructions.
## Allow Working Hands Free with Smart Glasses
Working with smart glasses is more convenient for the frontline workforce as they can complete jobs using their both hands while they collaborate with VSight.
## We Support Best-in-Class Smart Glasses
#### Enhance Workforce Collaboration
Keep technicians’ attention on the task in front of them while seamlessly following digital instructions in their sight view on display screen.
#### Secure & Hands Free Working
Allow to continue to work on tasks safely and efficiently with both hands without the need to hold mobile devices during remote collaboration.
#### Designed for Rugged Environments
Enable to navigate easily and safely with durable and PPE compatible smart glasses while performing tasks in loud, hazardous and harsh environmental conditions.
## Recommended Devices
REALWEAR
## Navigator® Z1
Designed for professionals in the oil and gas industry working in production settings, Navigator® Z1 is crafted to address operational inefficiencies leveraging AI. Its primary functions include mitigating safety risks and bridging the growing knowledge gap resulting from the retirement of experienced experts.
[Download Datasheet](https://support.realwear.com/hubfs/Z1%20Launch/RealWear%20Navigator%20Z1%20Datasheet%20\(1\)%20\(1\).pdf)
REALWEAR
## Navigator® 520
The RealWear Navigator® 520 is the newest addition to the RealWear Navigator series. With a 20% larger screen, 2x the resolution with HD display, and vibrant colors, the HyperDisplay offers a more detailed and sharper viewing experience. Its flexibility, compatibility with PPE, modular camera options, rugged build, long-lasting battery, and exceptional voice performance make it a good option for challenging work environments, even in noisy settings.
[Download Datasheet](https://support.realwear.com/hubfs/RealWearNavigator%E2%84%A2520/REALWEAR_NAVIGATOR_520_DATASHEET.pdf)
REALWEAR
## Navigator® 500
As a fully rugged head-mounted device, RealWear Navigator® 500 is designed for wet, dusty, hot, dangerous and loud industrial environments. You can optionally snap into safety helmets or attach to bump caps and use them with safety glasses or corrective eyewear.
[Download Datasheet](https://vsight.io/docs/datasheet/RealWear_Navigator_500_Data_Sheet.pdf)
REALWEAR
## HMT-1Z1
For ATEX Zone 1, wet, dusty, hot and dangerous environments, RealWear HMT-1Z1 is CSA C1/D1 certified, fully rugged, head-mounted, and safe.
[Download Datasheet](https://vsight.io/docs/datasheet/HMT-1Z1-Datasheet-EN.pdf)
MOZIWARE
## cımō
Moziware’s cımō is the world’s first pocket-sized wearable computer. It has a compact, lightweight design. With its tough, easy-to-clean, dust, and water-resistant design, cımō is a strong option. It offers connectivity to enterprise systems, over 200 Android apps, and third-party IoT devices and wearables. Security is paramount with fingerprint recognition technology for user authentication.
[Download Datasheet](https://moziware.io/wp-content/uploads/2023/02/cimo-Spec-Sheet-Vertical-112221-03.pdf)
VUZIX
## M400
Vuzix M400 comes with increased processing power; a design for harsh environments where safety and durability are needed most; an OLED panel and improved scanning and telepresence capabilities.
[Download Datasheet](https://vsight.io/docs/datasheet/Vuzix-M400-Datasheet-EN.pdf)
VUZIX
## M4000
Vuzix M4000 is the First Enterprise-Focused Smart Glasses Using Vuzix Waveguide. It offers a completely non-occluded see-through heads-up display; with increased RAM and storage. The design has been ruggedized and waterproofed for wide-ranging applications.
[Download Datasheet](https://vsight.io/docs/datasheet/Vuzix-M4000-Datasheet-EN.pdf)
VUZIX
## Blade Upgraded
Merging digital instructions onto real-world tasks with see-through Waveguide optics, Vuzix Blade Upgraded removes distractions, vision occlusion and thereby reducing error rates. It facilitates remote support applications with its AV communications capabilities and enables safe remote operations while maintaining focus on your work.
[Download Datasheet](https://vsight.io/docs/datasheet/Vuzix-Blade-Datasheet-EN.pdf)
ROKID
## Glass 2
Rokid Glass 2 designed and engineered specifically for multi-use scenarios in industries like manufacturing, logistics and healthcare. It comes with a better see-through display and improved contrast ratio, longer battery life, 100% hands-free voice control interface. Glass 2 can be easily folded and carried in the office or out in the field. While its light and ergonomic design offers maximum comfort, its performance allows powerful remote assistance.
[Download Datasheet](https://vsight.io/docs/datasheet/Glass-2-Specifications.pdf)
ROKID
## X-Craft
X-Craft is an ATEX Zone 1 certified explosion-proof AR headband and is specifically designed for applications such as operations, inspections, facility maintenance, remote collaboration and training in complex and high-risk environments such as oil & gas, electric power, aviation and construction. It is compatible with safety helmets and hard hats and is waterproof, dustproof and shockproof.
[Download Datasheet](https://vsight.io/docs/datasheet/X-craft-Specifications.pdf)
EPSON
## Moverio BT-45CS
The Moverio BT-45CS integrates a Moverio headset and an intuitive intelligent controller for ease of use on the job. Epson’s new-generation AR smart glasses feature Si-OLED technology, a proprietary optical engine, and a binocular see-through Full HD display with a 34° field-of-view. Designed for durability, the BT-45CS offers high shock and dust resistance, and its adjustable, padded headband and helmet mounting options ensure a comfortable fit in diverse work environments.
[Download Datasheet](https://neon.epson-europe.com/content/open/datasheet.php?id=36980&cc=XE&lc=en)
## Can’t decide which smart glasses work best for you?
Consult us to learn more about the smart glasses options and identify the most suitable device that meets your needs.
Contact Us
## Learn More About
VSight Platform Solutions
The VSight Platform offers AR-powered remote assistance and digital workflow solutions, enabling you to deliver essential knowledge, guidance, and expertise to your onsite workers precisely when and where they need it to ensure accurate and safe task completion.
[](https://vsight.io/ar-remote-assistance/)
[
VSight Remote
VSight Remote
](https://vsight.io/ar-remote-assistance/)
[](https://vsight.io/vsight-workflow/)
[
VSight Workflow
VSight Workflow
](https://vsight.io/vsight-workflow/)
---
### Use Cases
URL: https://vsight.io/industrial-use-cases/
Description: Explore VSight industrial use cases: maintenance, inspection, troubleshooting, training and after-sales. AR remote assistance and digital work instructions.
Home
## VSight Platform
Use Cases
VSight empowers industrial organizations to improve productivity and operational efficiency by providing digital solutions that enable field workers to complete tasks autonomously or with remote expert assistance. By giving access to guidance through workflow instructions and expert assistance, workers can perform complex jobs easily and accurately. Our AR-powered remote support and workflow solutions cater to the needs of various field service scenarios.
## Guide & Collaborate
### CHALLENGE
Ineffective communication through popular video conferencing platforms such as Microsoft Teams or WhatsApp results in inefficiency and dissatisfaction for both employees and clients. These platforms have limited collaboration features and may not be suitable for industrial use cases and long-term needs.
### VSIGHT WORKFLOW SOLUTION
VSight Workflow, empowers field technicians with self-guided digital instructions. It eliminates the need to get assistance from an expert. Workers can clearly understand and follow step-by-step image, video, audio and written instructions on a workflow and submit their work.
### VSIGHT REMOTE SOLUTION
With AR-enabled remote visual assistance, teams can share real-time field views and collaborate effectively with precise annotations. This allows to solve even complicated technical tasks remotely, reduces miscommunication and improves efficiency. Collaboration sessions can be automatically saved, and high-quality recordings can be turned into valuable training material. VSight’s seamless integration into existing systems enables teams to use it smoothly and efficiently, ultimately speeding up operations.
## Troubleshooting & Emergency
### CHALLENGE
In industrial operations, troubleshooting and emergency situations can arise unexpectedly, requiring immediate attention and resolution to prevent downtime, safety hazards, or equipment damage. However, identifying and addressing these issues quickly and effectively can be challenging, especially when dealing with complex machinery or equipment that requires specialized knowledge and expertise.
### VSIGHT WORKFLOW SOLUTION
In the event of a problem, the field workforce can use labels to search and find the relevant workflow for troubleshooting. Furthermore, conditional workflows enable technicians to autonomously diagnose and resolve issues by guiding them based on their responses to instructions at each step.
### VSIGHT REMOTE SOLUTION
With remote visual assistance, field technicians can receive real-time support from experts who can visually guide with precise annotations on video streams, images and help resolve the issue as if working together in person.
## Diagnosis Before Onsite Arrival
### CHALLENGE
Without a proper pre-diagnosis of the problem onsite, experts might have to make multiple site visits until they figured out which tools and spare parts are needed. This can be costly and time consuming.
### VSIGHT WORKFLOW SOLUTION
With VSight Workflow, field technicians can identify the problem by following standard diagnosis protocols. They can even complete the preliminary work before expert arrival. Collected information and data can be exported and shared with remote experts. This allows for better preparation and more efficient problem solving during the onsite visit or the remote assistance session.
### VSIGHT REMOTE SOLUTION
In a live session with technicians on site, your experts can evaluate given circumstances from remote and determine the necessary time, resources and tools required to fix the issue during their first actual onsite visit.
## Maintenance & Repair
### CHALLENGE
Keeping track of maintenance schedules and identifying when and where to repair machinery can be challenging. Missing or exceeding certain maintenance rates, can result in unexpected downtime and costly repairs.
### VSIGHT WORKFLOW SOLUTION
VSight Workflow is beneficial for standard and repetitive problems, as well as maintenance procedures. Digital maintenance schedules ensure maintenance is performed in a timely and effective manner. Labels simplify the process of locating the appropriate workflow. Additionally, conditional workflows provide step-by-step guidance based on submitted answers, allowing technicians to efficiently perform repairs and identify maintenance needs.
### VSIGHT REMOTE SOLUTION
With remote visual assistance, technicians can receive real-time support from experts, who can guide them through complex repairs. This ensures that the job is done correctly and safely, which in turn reduces downtime and repair costs.
## After-Sales Service & Support
### CHALLENGE
Industrial equipment manufacturers face difficulties when their customers’ machinery breaks down, as they often lack on-site specialists.
### VSIGHT WORKFLOW SOLUTION
Manufacturers can offer self-guided service protocols to their customers for routine service and troubleshooting operations. Additionally, it streamlines the reporting and documentation process for all completed workflows.
### VSIGHT REMOTE SOLUTION
In case customers need to receive immediate support, with VSight Remote solution, vendor specialists can walk them through the resolution process. This improves efficiency and reduces the need for costly on-site visits.
## Inspection and Quality Assurance
### CHALLENGE
Quality assurance inspections with its detailed documentation requirements can be very time-consuming. Disregarding the guidelines can cause inaccuracies or errors, and result in rework and delays.
### VSIGHT WORKFLOW SOLUTION
VSight Workflow enables inspectors to perform inspections with ease and accuracy by providing digital checklists and step-by-step instructions. Throughout the inspection process, inspectors can capture images, videos and export detailed documentation, resulting in a comprehensive report once the inspection is complete.
### VSIGHT REMOTE SOLUTION
With remote visual assistance, inspectors can receive real-time support from experts who can walk them through inspections and identify potential causes of trouble. This reduces the risk of errors, improves the overall quality of the inspection and streamlines the process. Technical work can be evaluated and approved through real-time interactions. Video footage, pictures, and relevant documents are stored with the case for future reference.
## Assembling or Commissioning
### CHALLENGE
Assembling or commissioning machinery can be complex and time-consuming, requiring specialized knowledge and skills.
### VSIGHT WORKFLOW SOLUTION
Digital work instructions improve assembling and commissioning efforts by providing detailed step-by-step instructions. This reduces the time and resources required and minimizes the risk of errors, resulting in improved quality and speed of their assembling and commissioning efforts, ultimately driving better business outcomes.
### VSIGHT REMOTE SOLUTION
During complex assembly or commissioning processes, technicians can consult and get real-time visual assistance from experts with VSight Remote, reducing the risk of errors and improving the overall quality and speed of the process.
## Technician Onboarding & Training
### CHALLENGE
The shortage of skilled experts slows down training processes, creates a skill gap, and increases the training costs.
### VSIGHT WORKFLOW SOLUTION
Turn your processes, your checklists and your maintenance routines into digital step-by-step instructions and make them accessible to your colleagues anytime anywhere. This allows you to close the knowledge gap and empowers your new colleagues and also improves their learning curve. Plus, you can easily capture data and monitor compliance to respective instructions.
### VSIGHT REMOTE SOLUTION
Hold technical training and involve new workers from multiple different locations, or let remote experts digitally accompany new employees during their first operations. Recorded trainings and interventions can serve as a valuable resource for future training sessions or self-guided problem solvings.
## Gain Insights Into How VSight Can
Elevate Your Operations
Explore customer success stories and industry-specific ese cases to gain deeper insights into how VSight can enhance your operational efficiency.
[
### Read
Case Studies
](https://vsight.io/case-studies/)[
### Explore Industry
Applications
](https://vsight.io/industries/)
## Learn more about VSight
See how VSight can help you with your field service, maintenance, onboarding and training operations.
[Request Demo](https://vsight.io/request-demo/)
---
### Industries
URL: https://vsight.io/industries/
Description: One connected worker platform for industry: AR remote assistance and digital work instructions for manufacturing, machinery, mining, healthcare & construction.
VSight provides cutting-edge solutions in a wide range of industries. Explore the use cases specific to each sector below to gain a deeper understanding of how our solutions can benefit your organization.
[
## MACHINERY & EQUIPMENT
](https://vsight.io/industries/machinery/)[
## MANUFACTURING
](https://vsight.io/industries/manufacturing/)[
## MINING
](https://vsight.io/industries/mining/)[
## HEALTHCARE
](https://vsight.io/industries/medical/)[
## CONSTRUCTION
](https://vsight.io/industries/construction/)[](https://vsight.io/industries/construction/)
## Learn more about VSight
See how VSight can help you with your field service, maintenance, onboarding and training operations.
Contact Us
---
### Construction
URL: https://vsight.io/industries/construction/
Description: Cut site downtime with VSight AR remote support and paperless work instructions for construction inspections, audits and field training. Book a demo.
## Connected Worker Platform for Construction
## AR Remote Support and Paperless Construction Workflows
With VSight, field teams get live AR remote expert support and guided digital checklists, cutting delays and rework.
- 70 % less travel
- 40 % less downtime
- 30 % fewer errors
- 50 % faster onboarding
Watch Video
[Request Demo](https://vsight.io/request-demo/)
## Trusted by Industry Leaders
PROVEN APPLICATIONS
## Construction Use Cases with Measurable Results
See why construction leaders are switching to the VSight Connected Worker platform
### Fast Response for On-Site Problems
Avoid stalled operations by connecting with remote specialists as soon as something goes wrong.
### RESULTS
70 % less travel • 40 % less downtime
### SAFETY & QUALITY CHECKLISTS
Ensure compliance with digital checklists and photo documentation for safety and quality assurance.
### RESULTS
100% documentation completion, 35% fewer incidents
### MODULAR CONSTRUCTION
Improve assembly accuracy and avoid delays with visual, step-by-step digital guidance.
### RESULTS
54% faster assembly, 43% error reduction
### REMOTE SITE AUDITS
Significantly reduce travel and quickly resolve issues with remote, real-time site inspections.
### RESULTS
70 % less travel • 40 % less downtime
### FIELD WORKER TRAINING
Accelerate new-hire productivity and reduce common errors through guided digital training.
### RESULTS
50 % faster onboarding , 30 % fewer errors
### Site Inspection Reporting
Replace manual inspection reports with digital forms, enabling quick, clear visibility of site status.
### RESULTS
50 % faster inspections , 25 % less rework
## One Platform, Two Powerful Tools
Support your teams with instant remote expertise and step-by-step digital workflows so every task is done right, on time, and fully traceable.
#### VSIGHT REMOTE
Lets your crews share live video directly from the job site so remote experts can visually guide them through fixes instantly, using clear augmented reality instructions.
- Live video
- Visual instructions
- Expert guidance
- Session recording
[Learn More About VSight Remote](https://vsight.io/ar-remote-assistance/)
[](https://vsight.io/ar-remote-assistance/)
#### VSIGHT WORKFLOW
Step-by-step visual work instructions and standardized procedures for consistent quality and compliance in construction field operations.
- Digital checklists
- Easy Creation
- Step-by-step tasks
- Automatic reporting
[Learn More About VSight Workflow](https://vsight.io/vsight-workflow/)
[](https://vsight.io/vsight-workflow/)
## Proven Results with VSight Connected Worker Platform
40%
Reduction in equipment downtime
70%
Decrease in specialist travel costs
58%
Faster completion of procedures
## VSight Onboarding Journey
Construction teams roll out the VSight Connected Worker Platform from demo to jobsite in just a few weeks
### Weeks 1-2
## Evaluation & Testing
Demo, trial access, and a quick POC with a small team to test core features.
### Weeks 3-4
## Contract & Setup
Contract is signed. Admins are onboarded, users added, and the platform configured.
### Week 5
## Training & First Use
Key users are trained and begin using VSight in real tasks.
### Weeks 6-8
## Rollout & Adoption
More teams join. Workflows and SOPs are created for daily operations.
### Month 3+
## Scale & Optimize
Integrations are added, usage expands, and advanced features like Videoflow are activated.
## See how VSight works
Sometimes it’s easier to see than read. In a short demo, we’ll walk you through the core features and answer your questions based on real use cases.
[Book a Demo](https://vsight.io/request-demo/)
---
### Machinery
URL: https://vsight.io/industries/machinery/
Description: Help machinery and equipment OEMs deliver expert remote service with VSight AR remote assistance and digital work instructions. Cut travel, fix faster.
[](https://vsight.io/industries/)
[INDUSTRIES](https://vsight.io/industries/)
VSIGHT FOR MACHINERY & EQUIPMENT
## Elevate Customer Service Satisfaction
Offer lightning-fast problem solving, eliminate costly unnecessary travel, and delight your customers with VSight.
[Request Demo](https://vsight.io/request-demo/)
## VSight Remote
### PROBLEM
Companies that sell capital-intensive machinery and equipment share a common requirement: their end-customers expect a high level of service quality and availability. The expertise to service this equipment typically resides with the manufacturer, who often dispatches technicians to the customer’s site to address problems, perform repairs, overhauls, and maintenance tasks.
### SOLUTION
With VSight Remote, machinery companies can minimize or eliminate the need for unnecessary travel. Oftentimes, it is essential to assess a problem before dispatching the appropriate technician to the site. Instead of relying on lengthy email exchanges, VSight Remote offers features such as snapshot collaboration, allowing service managers to annotate on a frozen image to accurately determine the appropriate expert for the issue at hand. Given the ubiquity of smartphones, many companies leverage VSight Remote on these devices, especially for minor issues.
### ENHANCED SAFETY WITH HANDS-FREE SUPPORT: SMART GLASSES
Safety is a paramount concern at most worksites, and this is where the significant advantage of using smart glasses with VSight Remote becomes apparent. Technicians and customers can work hands-free while being connected through audio and video to an expert located remotely, allowing them to perform tasks with both hands. With LTE modems equipped with SIM cards on the glasses or by using a simple hotspot with smartphones, technicians can easily connect to the internet, ensuring seamless communication and collaboration with experts “back home.”
### STABLE CONNECTIVITY IN REMOTE LOCATIONS: LOW BANDWIDTH REQUIREMENTS AND EASY GUEST ACCESS FOR END-CUSTOMER SUPPORT
The minimal bandwidth requirement of VSight Remote ensures a stable connection, even in remote locations. Additionally, with the easy accessibility of VSight Remote through guest links and QR codes, even those who are unfamiliar with the platform can quickly connect. As a result, many machinery and equipment customers of VSight utilize the system to provide remote support to their end-customers from their headquarters, eliminating the need for a service technician to be physically present. This allows for convenient and efficient support, benefiting both the company and its customers.
## VSight Workflow
### PROBLEM
Machinery and equipment companies often employ a team of highly skilled service technicians who possess extensive expertise in their equipment. The nature of their capital-intensive and complex machinery requires detailed documentation of installation, commissioning, and ongoing maintenance, repair, and overhaul activities throughout the lifecycle of the equipment. This use case is relevant to various companies operating in similar industries, where meticulous documentation and technical expertise are crucial for ensuring the efficient operation of their machinery.
### EFFICIENT FIELD DOCUMENTATION
VSight Workflow is utilized to document the work of field technicians, who carry tablets with them while on site. Every step of the process is meticulously documented using text fields, radio buttons, checklists, as well as pictures and videos, which are crucial for comprehensive reporting. Additionally, measurement values from various parts of the process and equipment performance are captured and incorporated into the reports, enriching the documentation and ensuring accurate and detailed records of the technicians’ work.
### WORK IN OFFLINE MODE
Since many of the sites where the technicians work are situated in remote areas with limited internet connectivity, maintaining a stable internet connection can be challenging. However, with VSight Workflow, technicians have the flexibility to work in offline mode, capturing all the necessary data and creating reports on their tablets without requiring an internet connection. Once they regain internet access, the reports can be easily uploaded, ensuring that the documentation is complete and accurate, even in areas with limited connectivity. This feature enables seamless reporting and documentation, regardless of the availability of internet connectivity in remote locations.
### SIGNING OFF: CONFIRMATION OF SERVICE COMPLETION AT THE CUSTOMER’S SITE
At the conclusion of their service intervention, before leaving the customer’s site, the technicians can sign the completed report on the touchscreen of their tablets. Similarly, their counterparts from the customer’s side can also sign the report on the tablet to confirm the work performed. This digital signature process ensures mutual agreement and confirmation of the services rendered, providing a transparent and efficient way to validate the work performed by both parties. This streamlined process eliminates the need for paper-based signatures and facilitates efficient documentation and confirmation of service interventions.
### SECURE DOCUMENTATION AND REPORTING
All the steps of the workflow, along with the captured data, pictures, and signatures, are securely stored on a server based in Europe. This ensures that the information is safely preserved and can be accessed at any time for future training and documentation purposes. The European-based server adheres to strict security standards, ensuring the confidentiality and integrity of the stored data. This enables the company to maintain a comprehensive and secure repository of service interventions, facilitating efficient training, documentation, and analysis of past work for continuous improvement and knowledge sharing.
## Agramkow Elevates Service Quality & Customer Satisfaction
Watch and learn why Agramkow chose VSight, discover how it significantly enhances customer satisfaction and operational efficiency throughout their organization.
[Learn more](https://vsight.io/agramkow-success-story/)
## Explore Other Industries That VSight Empowers
[
## MANUFACTURING
](https://vsight.io/industries/manufacturing/)[
## MINING
](https://vsight.io/industries/mining/)[
## HEALTHCARE
](https://vsight.io/industries/medical/)[
## CONSTRUCTION
](https://vsight.io/industries/construction/)
## Learn more about VSight
See how VSight can help you with your field service, maintenance, onboarding and training operations.
[Request Demo](https://vsight.io/request-demo/)
---
### Manufacturing Industry
URL: https://vsight.io/industries/manufacturing/
Description: VSight is a connected worker platform for manufacturing, unifying AR remote assistance, digital work instructions, AI and a copilot to boost uptime and quality.
[](https://vsight.io/industries/)
[INDUSTRIES](https://vsight.io/industries/)
VSIGHT FOR MANUFACTURING
## Unlock Your Global Organization's Potential
Leverage VSight's advanced technology to optimize operations, overcome challenges, and boost productivity in manufacturing.
[Request Demo](https://vsight.io/request-demo/)
## VSight Remote
### LESS TRAVEL, TIME AND COST SAVING
VSight enables manufacturing companies to collaborate with remote stakeholders on common projects without the need for onsite travel. With VSight, manufacturing companies can remotely set up machines without the need for onsite presence or project postponements. The platform offers features such as annotation functionality, augmented reality, sharing documents and 3D models, which facilitate knowledge transfer and guiding with instructions. This allows companies to efficiently set up machines, troubleshoot issues, and monitor progress, all without the need for physical presence, making remote collaboration a reality for manufacturing companies around the world.
[Calculate ROI](https://vsight.io/roi-calculator/)
### SEAMLESS COLLABORATION WITH COUNTERPARTS IN CHINA
The COVID-19 pandemic has changed the traditional way of working, highlighting the importance of remote collaboration tools. Even in locations like China where travel restrictions were stringent, VSight’s versatility and compatibility proved to be a crucial asset for the manufacturing companies, allowing them to continue their operations smoothly despite the travel restrictions posed by the pandemic. The ability to work remotely with VSight not only saved time and resources but also empowered the manufacturing companies to adapt and thrive in the face of changing circumstances, showcasing the value of remote collaboration in modern manufacturing operations.
## VSight Workflow
### SUPERCHARGE YOUR PROCESSES BEYOND EXCEL
Manufacturing companies with multiple global locations often have standard check-up procedures in their plants, which are currently documented using MS-Excel. The advantages of using Excel for these check-up procedures include flexibility in how the document is filled, the ability to continue later (e.g. next day) due to the long duration of the check-up, documented reporting, signing of documents in the end, and archiving.
By digitizing paper-based checklists, streamline the entire process, from data entry to capturing real-time data, resulting in a more efficient decision-making process. Equipping your auditing staff with Android tablets and utilizing VSight Workflow can help you digitize these processes seamlessly. The customized import functionality of VSight Workflow eliminates the need for significant effort in migrating the checklists into the system.
### WORKS EVEN OFFLINE
The offline mode of the tablets enables workers to download the required checklists before walking the plant, even in areas with no internet connection.
The large list of checkpoints is efficiently subdivided into useful chapters using the sections within the VSight Workflow platform, providing workers with a clear structure without losing the overall overview. The “continue-later” function is utilized by the company, as audits may take several days to complete and the order of steps may not always follow the planned sequence. Additionally, the content page at the beginning of the workflow allows workers to jump directly to individual steps as needed while navigating the plant, providing further flexibility and convenience in the auditing process.
### REVIEW AND SIGN OFF
Once the auditing staff completes their checklists, they have the option to review all their entries before finalizing the report. After submission, decision makers can digitally sign the report at the bottom to document the check-up procedure. All reports are securely stored on the customers’ own servers, thanks to seamless API integration with their storage system. This ensures data privacy and compliance with the company’s storage policies.
[Read our Security and
GDPR policy](https://vsight.io/security/)
## Automotive Repair & Maintenance in MAN with VSight
By using VSight Remote, MAN workers can solve technical issues remotely by connecting to experts in real-time using mobile devices and smart glasses. This technology provides workers with real-time guidance, annotations, and 3D models that are overlaid in their field-of-view, making it easy for them to understand and solve the problem at hand, in their exact location.
[Learn more](https://vsight.io/vsight-remote-for-man/)
## Explore Other Industries That VSight Empowers
[
## MACHINERY & EQUIPMENT
](https://vsight.io/industries/machinery/)[
## MINING
](https://vsight.io/industries/mining/)[
## HEALTHCARE
](https://vsight.io/industries/medical/)[
## CONSTRUCTION
](https://vsight.io/industries/construction/)
## Learn more about VSight
See how VSight can help you with your field service, maintenance, onboarding and training operations.
[Request Demo](https://vsight.io/request-demo/)
---
### Healthcare
URL: https://vsight.io/industries/medical/
Description: Support patients and medical devices with VSight AR remote assistance: guide local staff via live video and AR, and train medical teams remotely.
[](https://vsight.io/industries/)
[INDUSTRIES](https://vsight.io/industries/)
VSIGHT FOR HEALTHCARE
## Provide Timely Patient and Medical Support
Leverage remote collaboration to provide patients and the medical personnel the necessary assistance in a timely and efficient manner.
[Request Demo](https://vsight.io/request-demo/)
## VSight Remote
Many countries around the world, like Australia, have vast distances between towns and cities, which can make travel time-consuming and challenging. This can be especially problematic when it comes to providing medical assistance to people who need it.
### REMOTE MEDICAL ASSISTANCE FOR PATIENTS
Our clients who look after patients with implantable cardiac devices have adapted VSight to enable them to support clinics in remote areas where they cannot be physically present. The process involves guiding local staff remotely on how to adjust or replace a device, which buttons to press, and how to operate it.
To make this happen, the client cooperates with a local hospital and generates a guest access link for the clinic via email. This process ensures that a person is present at the clinic when the device needs to be checked or replaced, and that the patient receives the necessary medical assistance in a timely manner.
### EFFICIENT MEDICAL TRAINING
Moreover, the use of VSight technology creates an opportunity for new staff members to learn about cardiac devices and how to operate them. This process is much more efficient than separate training sessions, saving time and resources.
### AR TECHNOLOGY FOR MEDICAL ASSISTANCE
VSight has excellent video and image quality and works well even with low bandwidth. The live pointer and annotation features on live video stream enable the client to perform tasks easily and efficiently. AR technology revolutionizes the way medical assistance is provided in remote areas, ensuring that patients receive the care they need, regardless of their location.
## Explore Other Industries That VSight Empowers
[
## MACHINERY & EQUIPMENT
](https://vsight.io/industries/machinery/)[
## MANUFACTURING
](https://vsight.io/industries/manufacturing/)[
## MINING
](https://vsight.io/industries/mining/)[
## CONSTRUCTION
](https://vsight.io/industries/construction/)
## Learn more about VSight
See how VSight can help you with your field service, maintenance, onboarding and training operations.
[Request Demo](https://vsight.io/request-demo/)
---
### Mining
URL: https://vsight.io/industries/mining/
Description: Give mining teams AR remote assistance and digital work instructions to fix equipment, transfer expert knowledge and stay safe at remote, hazardous sites.
[](https://vsight.io/industries/)
[INDUSTRIES](https://vsight.io/industries/)
VSIGHT FOR MINING
## Streamline Quality Control and Equipment Maintenance
Optimize quality control procedures and enhance equipment maintenance, while upholding health, safety, and environmental compliance as top priorities.
[Request Demo](https://vsight.io/request-demo/)
## VSight Remote
The mining industry faces many challenges, from remote locations to hazardous working conditions. VSight AR-powered remote collaboration solutions provide a valuable tool for the industry, allowing teams to collaborate remotely and improve efficiency while maintaining safety standards.
### EFFICIENT COATING QUALITY CONTROL
One of the use cases of VSight in mining is quality control. With VSight Remote, industry professionals can inspect the surface preparation for coating and the quality of coating much faster and more efficiently than traditional methods. Such inspection is important to ensure industry standards for life expectancy and durability of assets. The ability to perform inspections remotely saves time and money, as experts no longer need to travel to the site and can provide real-time guidance and support to ensure quality standards are met. Functions, such as snapshot collaboration, annotations and session export helps to document any faults found with minimum effort.
### STREAMLINE EQUIPMENT MAINTENANCE
Another use case is equipment maintenance. With VSight, technicians can receive remote support from experts who can guide them through complex repairs and procedures. This reduces the need for experts to travel to the site, saving time and money. Additionally, AR technology allows technicians to see 3D models and diagrams of equipment, making it easier to understand and diagnose issues.
## VSight Workflow
### SAVE TIME ON SIMPLE WORK AND DOCUMENTATION REQUIREMENTS
Many mining companies have strict requirements for health, safety, and environmental compliance, which come with a lot of documentation. One of the main challenges is the lack of service capacity in terms of staff, making it difficult to visit each customer for minor tasks that have to be completed, such as oil level checks and lubrication plans.
To address this challenge, service and maintenance companies are turning to VSight workflow to transfer simple work to their clients, while still fulfilling all documentation requirements on the maintenance procedures. This approach saves time and allows service staff to focus on more complex tasks such as complex overhaul, repair, and refurbishment activities.
The workflows built using VSight are tailored to each client’s specific needs and can include lubrication plans, oil level checks, and many more. Office clerks can send an email reminder to end-clients when the respective service is due. These emails contain a QR-code and link to directly access the VSight workflow with a simple click or scan. Clients can check oil levels and do their regular lubrication using their own devices, such as computers, smartphones, tablets, or even smart glasses.
### GUIDE AUTOMATICALLY WITH CONDITIONAL WORKFLOWS
Conditional workflows are built based on the underlying status of the machine. Depending on the answer the client gives to a question, they are automatically guided to the next step needed for that specific situation. This eliminates the need for alignment between the maintenance company and their clients along the process. All steps are documented by the client with number inputs, check-list options, and especially pictures and videos. (e.g. to document levels, temperatures and pressures) Radio buttons are often used to decide upon a condition to reach the next step.
### DOCUMENT AND REPORT ON THE FLY
A report documenting the maintenance work is generated at the end of the process and can be read and potentially intervened by the maintenance company at any given time after submission. This approach ensures that all maintenance procedures are fully documented and compliant with health, safety, and environmental regulations, making it easier for mining companies to meet regulatory requirements.
### NO IT ROLL-OUT NEEDED
Another advantage of using VSight Workflow is its device-agnostic nature. The platform works seamlessly on any device, including iOS or Android-based smartphones, tablets, computers, and even smart glasses. This eliminates any IT restrictions that companies might face and ensures that the platform is highly usable for their clients, no matter what device they are using.
## VSight Remote Improves Mining Productivity
Mining companies worldwide are always striving to increase bottom line profits by reducing operational and capital costs. VSight Remote helps with process optimization in the mining industry that relies on heavy and expensive types of equipment.
[Learn more](https://vsight.io/vsight-remote-for-mining-sector/)
## Explore Other Industries That VSight Empowers
[
## MACHINERY & EQUIPMENT
](https://vsight.io/industries/machinery/)[
## MANUFACTURING
](https://vsight.io/industries/manufacturing/)[
## HEALTHCARE
](https://vsight.io/industries/medical/)[
## CONSTRUCTION
](https://vsight.io/industries/construction/)
## Learn more about VSight
See how VSight can help you with your field service, maintenance, onboarding and training operations.
[Request Demo](https://vsight.io/request-demo/)
---
### Oil & Gas
URL: https://vsight.io/industries/oil-and-gas/
Description: AR remote assistance and digital work instructions for oil & gas — running on ATEX/IECEx-certified smart glasses for hands-free work in hazardous areas.
A connected worker solution for oil & gas links field crews on rigs, pipelines and refineries to the experts, procedures and data they need — without putting more people in a hazardous area. It combines AR remote assistance, digital work instructions and knowledge capture, running on hands-free smart glasses that are certified for explosive atmospheres.
VSight is the software layer for that. It runs on ATEX/IECEx-certified devices, works on the low-bandwidth links typical of remote sites, and keeps a documented record of what was inspected, adjusted or repaired.
## Why oil & gas is different
Three constraints shape every deployment in this sector:
- **Hazardous areas.** Anything carried into a Zone 1 or Zone 2 area must be certified for it. This is a *device* certification, not a software one — the platform's job is to run properly on those devices.
- **Distance and access.** Offshore platforms, remote pipelines and unmanned facilities make every specialist visit expensive and slow. Mobilizing an expert can take days.
- **Documentation and compliance.** Inspections, permits and repairs have to be evidenced, not just done.
## Hands-free work in hazardous areas
VSight runs natively on the industrial wearables used in explosive atmospheres:
- **RealWear HMT-1Z1** — ATEX Zone 1 and CSA C1/D1 certified, fully rugged, head-mounted.
- **Rokid X-Craft** — ATEX Zone 1 certified explosion-proof AR headband, with ATEX/IECEx Zone 1/2 and Zone 21/22 certification and an IP66 rating, built for operations, inspection and remote collaboration in high-risk environments.
- **RealWear Navigator series** — voice-first rugged wearables, including an explosion-proof Z1 variant.
Because these devices are voice-controlled and head-mounted, technicians keep both hands on the work and both eyes on their surroundings. See [industrial smart glasses compatibility](https://vsight.io/industrial-smart-glasses-vsight-compatibility/) for the full device list.
**An important distinction:** VSight is software and is not itself ATEX-certified — no software can be. Intrinsic safety is a property of the hardware taken into the hazardous area. What VSight provides is verified compatibility with those certified devices. Always confirm a specific device's certification and your site's area classification with the device manufacturer and your HSE function before deployment.
## Where it is used
- **Pipeline and asset inspection** — capture time-stamped visual evidence in the field and have a remote specialist confirm findings live.
- **Turnaround and shutdown support** — reach OEM experts instantly when something unexpected is found, instead of extending the outage.
- **Refinery and processing maintenance** — guided procedures for complex or infrequent tasks.
- **Offshore and remote operations** — resolve issues without mobilizing a specialist by helicopter or vessel.
- **Commissioning and vendor support** — bring an equipment manufacturer onto the job by video rather than to the site.
- **Onboarding and competency** — capture how experienced technicians actually do the work before they retire.
## Built for real field conditions
- **Low bandwidth.** VSight Remote includes an audio-only mode that works down to 50 kbps, for sites where video is not viable.
- **Offline procedures.** VSight Workflow runs offline and synchronizes automatically when connectivity returns.
- **Enterprise systems.** Integrations with industrial systems including SAP PM and IBM Maximo.
- **Security.** End-to-end encrypted sessions, GDPR and HIPAA compliance, ISO 27001 certification. See [security](https://vsight.io/technology/security/).
## The platform
- **[VSight Remote](https://vsight.io/ar-remote-assistance/)** — live AR remote assistance on the technician's camera view.
- **[VSight Workflow](https://vsight.io/vsight-workflow/)** — digital work instructions, checklists and permits that replace paper.
- **[VSight Nova](https://vsight.io/nova/)** — an industrial AI copilot that answers from your manuals and procedures, with every answer traceable to its source.
Related reading: [augmented reality in the oil & gas sector](https://vsight.io/blog/augmented-reality-in-oil-gas-sector/) and the [connected worker platform](https://vsight.io/connected-worker-platform/) overview.
## Frequently asked questions
**What is a connected worker solution for oil & gas?**
It is software that links field crews on rigs, pipelines and refineries to the experts, procedures and data they need without sending more people into a hazardous area. It typically combines AR remote assistance, digital work instructions and knowledge capture, running on hands-free smart glasses certified for explosive atmospheres.
**Can smart glasses be used in hazardous or explosive areas?**
Yes, provided the device itself is certified for the area classification. The RealWear HMT-1Z1 is ATEX Zone 1 and CSA C1/D1 certified, and the Rokid X-Craft is an ATEX Zone 1 certified explosion-proof AR headband with IECEx Zone 1/2 and Zone 21/22 certification. Both run VSight. Confirm the specific device certification and your site's area classification with the manufacturer and your HSE function.
**Is VSight itself ATEX certified?**
No, and no software can be — intrinsic safety is a certification of the physical device taken into the hazardous area. VSight is the software that runs on ATEX/IECEx-certified hardware such as the RealWear HMT-1Z1 and Rokid X-Craft.
**Does it work on offshore platforms and remote sites with poor connectivity?**
Yes. VSight Remote includes an audio-only mode that operates at bandwidth as low as 50 kbps, and VSight Workflow provides full offline functionality with automatic synchronization once connectivity returns.
**How does AR remote assistance improve safety in oil & gas?**
It reduces how many people need to physically enter a hazardous area. A specialist can see the situation live through the technician's camera and guide the work from a safe location, while hands-free head-mounted devices let the technician keep both hands on the task.
**Does it integrate with our maintenance systems?**
Yes. VSight offers integrations with industrial systems including SAP PM and IBM Maximo, plus an open REST API and SSO so sessions and completed procedures can be launched from and written back to existing workflows.
---
### Inspection & Quality Assurance
URL: https://vsight.io/inspection-quality-assurance/
Description: Digital inspection and quality assurance software: standardize checks with digital checklists, video evidence and real-time AR remote expert oversight.
Home
Quality assurance inspections can be time-consuming and costly, and errors can result in rework and delays.
### Digital Work Instructions for Inspection
With VSight Workflow, inspectors can easily access digital checklists and step-by-step instructions to perform inspections efficiently and accurately.
### Real-Time Remote Expert Oversight
With remote visual assistance, inspectors can receive real-time support from experts who can guide them through inspections and identify any issues that need to be addressed, reducing the risk of errors and improving the overall quality of the inspection process. Technical work can be evaluated and approved through real-time video. Video footage, pictures, and relevant documents are stored with the case for future reference.
### Precision in Quality Assurance with Video Manuals
Inspection and quality assurance processes can be tedious and prone to errors or rework. Pre-recorded video manuals enable inspectors and technicians to follow each step with confidence and precision, ensuring no part of the process is overlooked.
## Explore Other Use Cases
[
TROUBLESHOOTING & EMERGENCY
](https://vsight.io/troubleshooting-emergency/)
[
DIAGNOSIS BEFORE ONSITE ARRIVAL
](https://vsight.io/diagnosis-before-onsite-arrival/)
[
MAINTENANCE & REPAIR
](https://vsight.io/maintenance-repair/)
[
AFTER-SALES SERVICE & SUPPORT
](https://vsight.io/after-sales-service-support/)
[
INSPECTION AND QUALITY ASSURANCE
](https://vsight.io/inspection-quality-assurance/)
[
ASSEMBLING OR COMMISSIONING
](https://vsight.io/assembling-commissioning/)
[
TECHNICIAN ONBOARDING & TRAINING
](https://vsight.io/technician-onboarding-training/)
## Learn more about VSight
See how VSight can help you with your field service, maintenance, onboarding and training operations.
[Request Demo](https://vsight.io/request-demo/)
---
### Visual Claims & Video FNOL for Insurance
URL: https://vsight.io/insurance-visual-claims/
Description: Settle insurance claims faster with video FNOL and digital FNOL. VSight enables live video and AR remote visual inspection through the policyholder's phone camera — no app to download.
Insurers lose time and money when claims depend on describing damage over the phone and dispatching adjusters to see it in person. VSight closes that gap with browser-based visual remote assistance: at First Notice of Loss, the adjuster sends the policyholder a secure link, the policyholder opens their phone camera (no app to install), and the adjuster sees the damage live, guides the capture with AR annotations, and documents verifiable, time-stamped, geotagged evidence — deciding remotely whether a site visit is even needed.
## Why insurers are going visual (industry benchmarks)
- **25–30% reduction in loss adjustment expense (LAE)** is achievable from end-to-end claims digitization, of which remote/virtual handling is a core lever (McKinsey).
- The auto industry shifted from handling **under 15% of claims virtually to roughly 60%** — a durable move away from in-person inspection (LexisNexis Risk Solutions).
- **52% of claimants** who rate their digital claims experience "poor" or "just OK" are likely to switch or not renew, versus only **4%** of those who rate it excellent (J.D. Power, 2025 U.S. Claims Digital Experience Study).
- Insurance fraud costs the U.S. an estimated **$308.6 billion per year**, and an estimated **10–20% of P&C claims** involve fraud — which live, time-stamped, geotagged evidence helps deter (Coalition Against Insurance Fraud; Insurance Information Institute).
These are independent industry figures from the named sources cited below. They explain why visual claims handling is becoming standard.
## The problem with phone-only claims
When a claim depends on what a policyholder can describe in words, insurers can't triage severity accurately, fast-track simple losses, or decide confidently whether a field adjuster is needed. The safe default is to dispatch — adding cost and cycle time — and weak first-notice evidence leaves the door open to fraud. A visual layer at FNOL removes the guesswork.
## The visual claims lifecycle
### Video FNOL — capture the loss live
At first notice, the policyholder opens their phone camera via a link and shows the damage. The adjuster sees it in real time, guides the view with AR annotations, and captures time-stamped, geotagged photos as evidence.
### Remote assessment & triage
With the loss visible, the adjuster triages severity, fast-tracks simple claims, and decides remotely whether a physical inspection is actually required — avoiding many in-person visits.
### AR-guided inspection
For complex losses, the adjuster directs a detailed inspection live — pointing to specific damage, requesting angles, and annotating the frame — so the assessment is accurate the first time.
### Documentation & settlement
Every session is recorded with photos, notes and metadata attached to the claim file, giving a defensible audit trail that speeds settlement and supports fraud review.
## How a real claim goes — from first notice to settlement
1. **A loss happens.** A policyholder discovers fresh damage and needs to report it.
2. **The adjuster connects.** Instead of a long form, the adjuster opens a live visual session and texts a secure link — no app to download.
3. **The damage is captured live.** The policyholder points their phone camera at the damage; the adjuster sees it in real time in the browser.
4. **The adjuster assesses with AR.** Freeze-frame and AR annotations mark the exact damage; time-stamped, geotagged photos go to the claim file.
5. **The claim is resolved.** Simple losses are triaged and fast-tracked — fewer in-person visits, a faster decision, a happier policyholder.
## Capabilities
- **No app to download** — runs in any modern mobile browser over WebRTC.
- **Live AR annotation** — point, draw and freeze-frame on the live damage view.
- **Time-stamped, geotagged evidence capture** — verifiable photos for the claim file and fraud defense.
- **Async self-service capture** — let policyholders submit guided photos/video when live isn't needed.
- **Recording & audit trail** — full session documentation attached to the claim.
- **Secure & compliant** — GDPR- and HIPAA-compliant, ISO 27001 certified, end-to-end encrypted WebRTC.
- **Integrates with claims & CRM systems** — launch from and write back to the tools adjusters already use.
## What is video FNOL?
Video FNOL adds a live, app-free video layer to the First Notice of Loss, so the insurer sees the loss at first contact, guides the capture with AR, and documents verifiable evidence — enabling faster triage and fewer in-person visits. See our glossary: [What is video FNOL?](https://vsight.io/glossary/what-is-video-fnol/) and [What is remote visual inspection?](https://vsight.io/glossary/what-is-remote-visual-inspection/)
## References
- McKinsey & Company — Claims 2030 / claims-transformation research (LAE reduction).
- LexisNexis Risk Solutions — auto-claims virtual-handling research, 2021.
- J.D. Power — 2025 U.S. Claims Digital Experience Study.
- Coalition Against Insurance Fraud; Insurance Information Institute — insurance fraud statistics.
## Learn more about VSight
See how visual remote assistance speeds claims from first notice to settlement.
[Request Demo](https://vsight.io/request-demo/)
---
### Librestream Onsight Alternative
URL: https://vsight.io/librestream-alternative/
Description: Looking for a Librestream Onsight alternative? VSight delivers modern AR remote assistance with no-app browser sessions, broad smart-glasses support, digital work instructions and simpler licensing — fast to deploy for field service and B2B2C teams.
VSight is a modern, device-flexible alternative to Librestream Onsight for teams that want fast-to-deploy AR remote assistance without enterprise complexity. VSight Remote delivers see-what-I-see video with live AR annotation in any mobile browser — no app to download — and is complemented by VSight Workflow (digital work instructions and SOPs), VSight VideoFlow (AI knowledge capture) and the VSight Nova AI copilot, all on one platform.
Librestream Onsight is a capable enterprise platform with a strong heritage in defense, regulated industries and extreme low-bandwidth field conditions, including its ruggedized Onsight Cube hardware. Teams evaluate VSight when they want a modern interface, broad in-production smart-glasses support, simpler licensing and a quicker rollout, with EU data residency (VSight UAB, Lithuania), GDPR/HIPAA compliance and ISO 27001 certification.
This page compares the two on publicly available information and explains where each fits best. VSight is not affiliated with or endorsed by Librestream.
## VSight vs Librestream Onsight: how they compare
| Capability | Librestream Onsight | VSight |
| --- | --- | --- |
| Primary scope | Enterprise AR collaboration for defense, regulated & extreme-environment field work | Connected-worker platform: AR remote assistance + work instructions + AI |
| See-what-I-see video | Yes — Onsight Connect | Yes — HD see-what-I-see video with VSight Remote |
| Low-bandwidth performance | Strong — optimized for very low bandwidth (documented to ~30 kbps) with an offline mode | Adaptive WebRTC for typical mobile and field networks |
| No app to download (web guest) | Yes — Onsight Connect for Web | Yes — any mobile browser over WebRTC, no install |
| Live AR annotation / telestration | Yes | Yes — point, draw, arrows, shapes & text on live or frozen frames |
| Multi-party sessions | Supports multiple participants | Up to 12 participants per session; 100+ in training-room mode |
| Digital work instructions / SOPs | Onsight Flow | VSight Workflow — no-code instructions, checklists & branching |
| Industrial smart glasses | Vuzix, RealWear; proprietary Onsight Cube | Broad — RealWear, Vuzix, Rokid, Moziware, Epson |
| Hardware | Onsight Cube — ruggedized dual optical + thermal camera (proprietary) | Device-agnostic — phones, tablets, browsers and standard smart glasses |
| Licensing model | Sales-led; platform fee + per-user (reviewers cite a high entry cost) | Sales-led; expert-based — license the expert pool, not every field user |
| Compliance | ISO 27001 / 27018, GDPR; FedRAMP (Onsight GOV) for U.S. defense | GDPR & HIPAA compliant, ISO 27001 certified, E2E-encrypted WebRTC |
| Company & data residency | Canadian company; Azure Government Cloud option for U.S. government | EU company (VSight UAB, Lithuania); EU-citizen data on EU servers |
Comparison based on publicly available information as of June 2026.
## When Librestream Onsight is the better fit
No tool wins every time. Librestream Onsight is the stronger choice in these cases:
- **Extreme low-bandwidth or offline field work** — Onsight is built for the hardest network conditions, with documented very-low-bandwidth performance and an offline mode, proven on rigs, mines and remote sites.
- **Defense & regulated government programs** — With Onsight GOV on Azure Government Cloud and FedRAMP alignment, Librestream is a natural fit for U.S. defense and highly regulated programs.
- **Ruggedized hardware with thermal imaging** — The Onsight Cube's hardened dual optical + thermal camera suits harsh inspection and maintenance environments.
- **Air-gapped or on-premises deployments** — Where data must stay in a controlled or disconnected network, Librestream's on-prem options are an advantage.
## Why VSight
- **Modern, fast to adopt** — A clean, browser-first experience your experts and customers pick up quickly, with minimal training.
- **No app for your guests** — Customers and contractors join in any mobile browser over WebRTC: no app store, no account, no install.
- **Broad device & glasses support** — Phones, tablets, browsers and a wide range of industrial smart glasses (RealWear, Vuzix, Rokid, Moziware, Epson) — no proprietary hardware required.
- **EU & secure, simpler licensing** — EU company & data residency, GDPR/HIPAA, ISO 27001, E2E-encrypted WebRTC, SSO and 2FA, with expert-based licensing.
## Librestream Onsight alternative — FAQ
**What is the best Librestream Onsight alternative?**
VSight is a strong Librestream Onsight alternative for teams that want modern, fast-to-deploy AR remote assistance without enterprise complexity. VSight Remote delivers see-what-I-see AR guidance in any mobile browser with no app to download, and the platform adds digital work instructions (VSight Workflow), AI knowledge capture (VSight VideoFlow) and an AI copilot (VSight Nova) — with broad industrial smart-glasses support, simpler expert-based licensing and EU data residency.
**How is VSight different from Librestream Onsight?**
Librestream Onsight is built for defense, regulated industries and extreme low-bandwidth field conditions, including its ruggedized Onsight Cube hardware. VSight focuses on a modern, intuitive experience, broad in-production smart-glasses support with no proprietary hardware, simpler expert-based licensing and a quick rollout, with EU data residency via VSight UAB in Lithuania.
**Does VSight require an app download?**
No. VSight Remote runs in the guest's mobile browser over WebRTC — the expert sends a secure link by SMS or email, the guest taps it and grants camera access, and the session starts. Librestream also offers a browser option (Onsight Connect for Web); both avoid a guest app install.
**Does VSight work on smart glasses without proprietary hardware?**
Yes. VSight supports a broad range of standard in-production industrial smart glasses — RealWear, Vuzix, Rokid, Moziware and Epson — so you can start hands-free on devices you already own, without a proprietary unit like the Onsight Cube.
**Is VSight suitable for low-bandwidth field conditions?**
VSight Remote uses adaptive WebRTC tuned for typical mobile and field networks. For the most extreme ultra-low-bandwidth or fully offline scenarios — such as forward-deployed defense work — Librestream's specialized low-bandwidth engineering and offline mode may be the better fit; it's worth testing both against your real network conditions.
**Does VSight meet security and compliance requirements?**
VSight is GDPR- and HIPAA-compliant and ISO 27001 certified, with end-to-end encrypted WebRTC sessions, SSO and 2FA, and EU data residency via VSight UAB in Lithuania. For U.S. FedRAMP or government-cloud requirements specifically, Librestream's Onsight GOV is purpose-built for that use case.
## References
- Librestream Onsight — official website: https://librestream.com/
- Librestream — Onsight Connect for Web: https://librestream.com/blog/librestreams-new-onsight-connect-for-web-gives-customers-what-they-asked-for-simplicity/
- Librestream — defense / FedRAMP (Lockheed Martin): https://librestream.com/press-releases/lockheed-martin-librestream-boost-mission-readiness-with-secure-video-collaboration-platform/
- Librestream Onsight reviews — Capterra: https://www.capterra.com/p/200104/Onsight/
- VSight Remote — AR remote assistance: https://vsight.io/ar-remote-assistance/
- VSight — security & compliance: https://vsight.io/technology/security/
- VSight — supported smart glasses: https://vsight.io/industrial-smart-glasses-vsight-compatibility/
Librestream, Onsight and all related marks are trademarks of their respective owners. This comparison is based on publicly available information as of June 2026 and does not imply any partnership with or endorsement by Librestream. VSight is not affiliated with or endorsed by Librestream.
---
### Maintenance & Repair
URL: https://vsight.io/maintenance-repair/
Description: Cut equipment downtime with VSight AR remote assistance and digital work instructions for maintenance and repair. Real-time expert guidance.
Home
Keeping track of maintenance schedules and identifying when and where to repair machinery can be challenging. Missing or exceeding certain maintenance rates, can result in unexpected downtime and costly repairs.
### Revolutionize Maintenance with Digital Work Instructions
VSight Workflow is beneficial for standard and repetitive problems, as well as maintenance procedures. Digital maintenance schedules ensure maintenance is performed in a timely and effective manner. Labels simplify the process of locating the appropriate workflow. Additionally, conditional workflows provide step-by-step guidance based on submitted answers, allowing technicians to efficiently perform repairs and identify maintenance needs.
### Elevate Repairs with Remote AR Assistance
With remote visual assistance, technicians can receive real-time support from experts, who can guide them through complex repairs. This ensures that the job is done correctly and safely, which in turn reduces downtime and repair costs.
### Streamline Industrial Maintenance with Instructional Videos
Videos convey more than written instructions or images, making them especially valuable for complex maintenance procedures in industrial settings. That’s why VSight VideoFlow is essential for streamlining maintenance tasks, from assignment to precise execution.
## Explore Other Use Cases
[
TROUBLESHOOTING & EMERGENCY
](https://vsight.io/troubleshooting-emergency/)
[
DIAGNOSIS BEFORE ONSITE ARRIVAL
](https://vsight.io/diagnosis-before-onsite-arrival/)
[
MAINTENANCE & REPAIR
](https://vsight.io/maintenance-repair/)
[
AFTER-SALES SERVICE & SUPPORT
](https://vsight.io/after-sales-service-support/)
[
INSPECTION AND QUALITY ASSURANCE
](https://vsight.io/inspection-quality-assurance/)
[
ASSEMBLING OR COMMISSIONING
](https://vsight.io/assembling-commissioning/)
[
TECHNICIAN ONBOARDING & TRAINING
](https://vsight.io/technician-onboarding-training/)
## Learn more about VSight
See how VSight can help you with your field service, maintenance, onboarding and training operations.
[Request Demo](https://vsight.io/request-demo/)
---
### VSight Nova
URL: https://vsight.io/nova/
Description: VSight Nova is the industrial AI copilot for maintenance teams. Turn manuals, videos and SOPs into instant, source-cited answers and step-by-step procedures.
VSight Nova is an industrial AI copilot for maintenance and operations teams. It turns your existing manuals, SOPs, technical documentation, workflows and videos into instant, source-cited answers, and converts those answers into step-by-step procedures. Instead of searching through PDFs and tribal knowledge, technicians ask a question in plain language and get a trustworthy answer that links back to the exact source.
## What is VSight Nova?
VSight Nova is an industrial AI copilot that transforms documentation you already have into instant, source-cited answers and step-by-step procedures. Every claim links back to the document it came from (a page, a section, or a video timestamp), so technicians can trust the answer and verify it. Because Nova is grounded in your own content, it is designed to minimize hallucinations and keep frontline workers confident.
**Who is Nova for?** Maintenance engineers, field service technicians, production and operations managers, and OEM service teams.
**What can Nova do?** Answer "how-to" questions with step-by-step guidance, explain error codes and alarms from manuals and service history, draft work instructions from existing documents and videos, and onboard new technicians with AI-guided procedures.
**What content does Nova use?** Machine manuals (PDF), technical documentation, work instructions and SOPs, VSight VideoFlow recordings, workflows and process documents, and ticket or service history.
## Stop losing hours to documentation search
Critical knowledge is buried across PDFs, videos and tribal know-how. Technicians waste 3–5 hours per week hunting for procedures during downtime, and creating a new SOP can take days, which delays training and compliance. Nova removes that friction:
- **Ask in plain language.** Nova searches your entire knowledge base instantly.
- **Get exact citations.** Every answer includes the page, section, or video timestamp it came from.
- **Generate audit-ready procedures in minutes.** Turn any answer into an executable checklist, not a multi-day authoring project.
## From question to procedure in four steps
1. **Connect your knowledge base.** Upload manuals, SOPs, training videos and technical documents. Nova indexes everything automatically, including footage captured on a phone or smart glasses via VSight VideoFlow.
2. **Ask in plain language.** Type a real question the way a technician would say it on the floor: "torque specs for Line 3 mixer bearing replacement" or "startup sequence for heat exchanger HX-204".
3. **Get cited answers.** Nova returns a direct answer with exact source references, so the technician can trust it and verify it. Because every claim links back to a document, Nova is designed to minimize hallucinations.
4. **Turn it into a procedure.** Convert any answer into an executable checklist with safety steps, parts lists and quality gates, then export to SAP, IBM Maximo or Fiix. Audit-ready in minutes.
## Enterprise capabilities, technician-grade trust
- **Source-verified intelligence.** Every answer links to the exact page, section or video timestamp. It is designed to minimize hallucinations and earn technician trust.
- **Instant procedure generation.** Convert answers into executable checklists with safety steps, quality checks and sign-offs; export to SAP, IBM Maximo or Fiix.
- **Video intelligence.** Extract step-by-step procedures from training and work videos, making every second of footage instantly searchable.
- **Multilingual operations.** Ask in any language, get answers from documents in any language, across 40+ language pairs for global teams and shifts.
- **Equipment & process awareness.** Nova learns your asset IDs, part numbers and process terminology, so answers match your plant's real vocabulary.
- **Usage analytics & knowledge gaps.** Track what teams search for, surface missing documentation, and measure adoption by department, shift or location.
## Use cases across your operation
- **Troubleshoot machines faster.** Instant access to diagnostic procedures and error-code explanations cuts downtime. For maintenance engineers and production supervisors.
- **Support field service teams.** On-site technical knowledge at the technician's fingertips, reducing escalations. For field service technicians and OEM service teams.
- **Onboard technicians quickly.** AI-guided procedures accelerate time-to-competency and reduce dependence on a handful of senior experts. For new technicians and training managers.
- **Standardize operations.** Generate consistent checklists and keep procedures current across every shift and location. For operations managers and quality assurance.
## Trusted across industries
VSight Nova adapts to the specific challenges of asset-intensive operations: manufacturing, automotive, food & beverage, energy and utilities, packaging, machinery and equipment, and aerospace. Anywhere maintenance and operations teams depend on dense documentation, Nova turns that documentation into instant guidance.
## Integrates with your existing stack
Nova connects to the tools your team already uses, with no workflow changes: CMMS/EAM systems (SAP, IBM Maximo, Fiix), SSO and identity providers (Azure Active Directory, Okta, Google Workspace), and document repositories (SharePoint, Box, Google Drive and on-premise file systems).
## Enterprise security & control
Nova is built for highly regulated, security-conscious industrial environments. Role-based access control limits visibility by department, location, equipment type and clearance level. The platform uses ISO 27001-certified infrastructure and a GDPR-aligned architecture with full audit trails. Your customer documentation is never used for public model training, and data export options mean no vendor lock-in.
## Frequently asked questions
**What is VSight Nova?**
VSight Nova is an industrial AI copilot for maintenance and operations teams. It turns your existing manuals, SOPs, technical documentation, workflows and videos into instant, source-cited answers, and can convert those answers into step-by-step procedures.
**Who is Nova designed for?**
Maintenance engineers, field service technicians, production and operations managers, and OEM service teams.
**Which content sources can Nova use?**
Machine manuals (PDF), technical documentation, work instructions and SOPs, VSight VideoFlow recordings, workflows and process documents, and ticket or service history.
**How does Nova answer technical questions?**
You ask a question in plain language. Nova searches your indexed documents and returns a direct answer with exact citations (page, section or video timestamp). Because every claim links back to a source, it is designed to minimize hallucinations and let technicians verify the answer.
**Can Nova generate procedures and checklists?**
Yes. Any answer can be converted into an executable procedure with safety steps, parts lists, quality checks and sign-offs. Procedures are audit-ready and can be exported to SAP, IBM Maximo and Fiix.
**Does Nova work in languages other than English?**
Yes. Nova supports multilingual operations across 40+ language pairs. A technician can ask in their own language and get an answer drawn from documents written in another.
**Can Nova integrate with our existing systems?**
Nova connects to CMMS/EAM (SAP, IBM Maximo, Fiix), SSO and identity (Azure Active Directory, Okta, Google Workspace), and document repositories (SharePoint, Box, Google Drive and on-premise file systems).
**Is my data safe with Nova?**
Nova uses ISO 27001-certified infrastructure and a GDPR-aligned architecture with full audit trails and role-based access control. Your customer documentation is never used for public model training, and data export options mean no vendor lock-in.
## Learn more
VSight Nova is part of the [VSight connected-worker platform](https://vsight.io/overview/), alongside [VSight Remote](https://vsight.io/ar-remote-assistance/), [VSight Workflow](https://vsight.io/vsight-workflow/) and [VSight VideoFlow](https://vsight.io/vsight-videoflow/).
[Book a live demo](https://vsight.io/request-demo/)
---
### Making Your Maintenance Knowledge AI-Ready: A 10-Step Checklist
URL: https://vsight.io/nova/ai-ready-checklist/
Description: A practical 10-step checklist for preparing your manuals, SOPs and tribal knowledge so an industrial AI copilot can deliver accurate, source-cited answers.
An industrial AI copilot is only as good as the documentation behind it. Before you roll out a tool like VSight Nova, it pays to get your maintenance knowledge AI-ready. This 10-step checklist walks through how to prepare your manuals, SOPs and tribal knowledge so the AI can deliver accurate, source-cited answers.
## The 10-step AI-readiness checklist
1. **Audit your documentation.** Inventory what you have, where it lives, and what's missing. You can't make knowledge accessible if you don't know it exists.
2. **Digitize and OCR scanned files.** Make paper and image-only PDFs machine-readable so the AI can actually read them.
3. **Standardize formats.** Consolidate inconsistent file types and templates so content is easier to parse and maintain.
4. **Add metadata.** Tag documents by equipment, asset ID, document type and revision so answers can be matched to the right machine.
5. **Structure content.** Use clear headings, numbered steps and sections. Well-structured documents produce better, more citable answers.
6. **Separate procedures from reference.** Distinguish step-by-step how-to content from background reference material so the AI returns the right kind of answer.
7. **Capture tribal knowledge on video.** Record your experts performing critical tasks and let tools like VSight VideoFlow and Nova turn those recordings into searchable guides.
8. **Review for accuracy.** Remove outdated, duplicate and conflicting information, because the AI will faithfully surface whatever you feed it.
9. **Include safety and compliance content.** Make sure lockout/tagout, PPE and regulatory requirements are documented so the AI can flag them in procedures.
10. **Plan for ongoing updates.** Assign ownership and a cadence to keep the knowledge base current as equipment and procedures change.
## Why AI-readiness matters
A purpose-built copilot like Nova grounds every answer in your documentation and cites the source. That means the quality, structure and coverage of your content directly determines the quality of the answers. Investing a little time in AI-readiness up front pays off in higher accuracy, fewer gaps and faster adoption.
See also: [VSight Nova](https://vsight.io/nova/) · [Turn PDFs into living knowledge](https://vsight.io/nova/pdf-to-knowledge/) · [How to choose an AI copilot](https://vsight.io/nova/choosing-ai-copilot/)
---
### How to Choose an AI Copilot for Industrial Maintenance
URL: https://vsight.io/nova/choosing-ai-copilot/
Description: A practical buyer's guide to evaluating industrial AI copilots: the five criteria that matter, and why purpose-built beats a generic chatbot.
Not all AI tools are created equal. Generic chatbots can answer general questions, but they weren't designed for industrial operations. When technicians need fast, accurate answers in safety-critical environments, you need an AI copilot purpose-built for maintenance and operations. This buyer's guide covers the five criteria that matter most when evaluating one.
## Five criteria for evaluating an industrial AI copilot
1. **Use-case fit.** Does it solve real problems for maintenance technicians, field service or operators, or is it a generic chatbot with industrial branding? Look for purpose-built capabilities like procedure generation and error-code explanation.
2. **Source citation.** Can it show exactly where every answer comes from: the page, section or video timestamp? Traceability is essential in safety-critical environments, and it's what lets technicians trust the answer.
3. **Data-source compatibility.** Does it work with your existing content (PDFs, videos, Word documents, scanned and legacy formats) without forcing you to restructure everything first?
4. **Enterprise security.** Does it offer the security and compliance your organization requires: encryption, access controls, audit trails, and a clear stance that your data is never used to train public models?
5. **Integration capabilities.** Can it connect to your CMMS, ERP or ticketing systems? Look for support for the maintenance systems you already run, such as SAP, IBM Maximo and Fiix.
## Why purpose-built beats general-purpose
A general chatbot answers from internet-scale training data, can't cite your manuals, and may confidently produce wrong procedures. A purpose-built industrial AI copilot like VSight Nova grounds every answer in your own documentation, cites the source, generates executable procedures, and integrates with the systems your team already uses. That is the difference between "close enough" and an answer your technicians can trust.
## Frequently asked questions
**What's the difference between an AI copilot and a chatbot?**
A chatbot answers from general training data with no traceability. An industrial AI copilot answers only from your connected documentation, cites the exact source, and can turn answers into executable procedures, which makes it safe to use in maintenance and operations.
**Do we need to restructure our documents first?**
The best tools work with your existing content as-is, including scanned and legacy PDFs. Preparing your documentation helps (see our AI-readiness checklist), but you shouldn't have to rebuild everything to get started.
**How important is source citation?**
Critical. In safety-critical work, an answer you can't verify is a liability. Source citation lets technicians confirm the guidance and gives auditors a trail.
See also: [VSight Nova](https://vsight.io/nova/) · [Nova vs. generic AI](https://vsight.io/nova/vs-generic-ai/) · [AI-ready checklist](https://vsight.io/nova/ai-ready-checklist/)
---
### VSight Nova Integrations
URL: https://vsight.io/nova/integrations/
Description: How VSight Nova connects to the tools you use: CMMS/EAM (SAP, IBM Maximo, Fiix), SSO and document repositories, with secure sync and full audit logging.
VSight Nova connects to the systems your team already uses, so it fits your existing workflow with no disruption. Nova reads from your document sources, answers questions with citations, and pushes generated procedures into the maintenance systems where work actually happens.
## What Nova integrates with
- **CMMS / EAM.** Export executable procedures to maintenance systems such as SAP, IBM Maximo and Fiix, so work follows your approved process.
- **SSO & identity.** Integrate single sign-on with your identity provider, such as Azure Active Directory, Okta and Google Workspace.
- **Document repositories.** Sync content from sources such as SharePoint, Box, Google Drive and on-premise file systems, so answers always reflect the latest documents.
Need something specific? VSight supports custom integrations via API: see [VSight custom integrations](https://vsight.io/technology/integration/).
## How integrations work
Nova is designed to fit enterprise security and IT requirements, not work around them:
- **Document sync.** Content stays current through scheduled syncs, so answers reflect the latest version of each document.
- **Least-privilege access.** Nova connects with read-only, least-privilege service accounts wherever possible.
- **Permission-aware.** Access can mirror the permissions of your source systems, so users only see what they're allowed to.
- **Audit logging.** Integration activity is logged, supporting your security and compliance reviews.
## Frequently asked questions
**Which maintenance systems can Nova export to?**
Nova can export generated procedures to common CMMS/EAM systems such as SAP, IBM Maximo and Fiix, so procedures fit the process your team already follows.
**Can Nova read from our document repositories?**
Yes. Nova syncs content from document sources such as SharePoint, Box, Google Drive and on-premise file systems, keeping answers aligned with the latest documents.
**Does Nova support single sign-on?**
Yes. Nova integrates single sign-on with identity providers such as Azure Active Directory, Okta and Google Workspace.
**Can we build a custom integration?**
Yes. VSight supports custom integrations via API. See our custom-integrations overview for details.
See also: [VSight Nova](https://vsight.io/nova/) · [VSight custom integrations](https://vsight.io/technology/integration/) · [Nova security](https://vsight.io/nova/security/)
---
### Turn Any PDF into Living Knowledge with AI
URL: https://vsight.io/nova/pdf-to-knowledge/
Description: VSight Nova turns static PDF manuals and procedures into searchable, source-cited answers and workflows your whole team can use. Upload once, ask anything.
VSight Nova turns your PDF documents into living knowledge. Upload manuals, procedures and standards once, and let Nova transform them into searchable, source-cited answers, workflows and training content for your entire organization.
## The real problem with PDFs
Companies store critical knowledge inside PDFs, but most documents are barely used after they're filed. Employees waste hours searching for information buried in files instead of doing the work. Knowledge is fragmented across hundreds of files and folders with no connection, and onboarding from documents is slow and inconsistent: reading a manual is not the same as understanding the procedure.
## What "PDF to knowledge" really means
Instead of only storing documents, Nova understands them, so your content becomes something teams can actually use, not just files they have to read:
- **Searchable.** Find any information instantly with semantic search.
- **Answerable.** Ask questions in plain language and get direct, cited answers.
- **Reusable.** Transform content into workflows and step-by-step guidance.
- **Trainable.** Create training materials from existing documentation.
## How Nova transforms PDFs into knowledge
1. **Upload PDF documents.** Add manuals, procedures, standards or any documentation, including scanned and legacy files.
2. **Nova reads and understands.** AI structures the information logically and indexes it for semantic search and citation.
3. **Teams ask and learn.** Ask questions in natural language, get direct answers with sources, and follow structured guidance.
## From static documents to active knowledge
Where the traditional approach is "upload a PDF to a folder, someone reads it manually, the information stays trapped in the file," Nova lets everyone instantly search and ask, so information becomes interactive and always accessible, from one single source of truth.
## Key use cases
- **Technical documentation search.** Find answers in technical documents without reading entire manuals.
- **New-employee onboarding.** Onboard new hires faster using interactive knowledge from existing manuals.
- **Support acceleration.** Resolve issues faster by querying documents instead of searching manually.
- **Quality & compliance.** Quick reference for compliance procedures and quality standards.
- **Knowledge-base modernization.** Turn legacy documents into a modern, searchable internal knowledge base.
## Frequently asked questions
**What types of PDF can Nova handle?**
Manuals, procedures, standards and internal documentation, including scanned and legacy formats, without requiring you to restructure your content first.
**How is this different from keyword search?**
Nova uses semantic search and retrieval-augmented generation: it finds information by meaning, answers questions directly, and cites the exact page or section rather than just returning a list of files to read.
**Is my documentation secure?**
Yes. Your documents stay protected with enterprise-grade security, permission-based access and account-level isolation, and are never used to train public models.
See also: [VSight Nova](https://vsight.io/nova/) · [Turn work videos into guides](https://vsight.io/nova/video-to-guides/) · [What is RAG?](https://vsight.io/glossary/what-is-retrieval-augmented-generation/)
---
### Industrial AI Copilot Pilot Kit
URL: https://vsight.io/nova/pilot-kit/
Description: A practical evaluation kit for industrial AI copilots: a weighted scorecard to compare vendors and a simple ROI model to size the business case.
Once you've scoped a pilot, two tools make the decision objective: a scorecard to compare vendors on what matters, and a simple ROI model to size the opportunity. This pilot kit gives you both. (For the week-by-week plan, see the [AI copilot playbook](https://vsight.io/nova/playbook/).)
## Evaluation scorecard
Score each vendor from 1 (poor) to 5 (excellent) on the [five criteria that matter](https://vsight.io/nova/choosing-ai-copilot/): use-case fit, source citation, data compatibility, enterprise security and integration. Then weight them for your context. A purpose-built industrial copilot should score highly on citation and security, not just on conversational quality.
Multiply each score by its weight, sum the totals, and compare. Set a minimum pass threshold on the non-negotiables (citation and security) so a strong demo can't mask a weak fit.
## ROI model
You don't need a complex spreadsheet to size the opportunity. Start with the single biggest driver, time technicians spend searching for information, and work from your own numbers:
> **Annual value ≈ (number of technicians) × (hours saved per technician per week) × (loaded hourly cost) × (working weeks per year)**
Layer in secondary drivers as you refine: reduced downtime, higher first-time-fix rate, faster onboarding, and fewer repeat or escalated calls. Use conservative inputs and your own baselines. The goal is a credible range, not a precise forecast.
## Procurement basics
VSight licensing is flexible and tailored to your deployment rather than a fixed public price. Licensing is based on usage (for example, expert-based licensing for VSight Remote and user-based options for VSight Workflow), with enterprise agreements available. To get pricing for your scenario, [request a price](https://vsight.io/contact-us/) or [book a demo](https://vsight.io/request-demo/) and we'll scope it with you.
## Frequently asked questions
**How should we weight the scorecard?**
Weight the criteria that carry the most risk in your environment. In safety-critical maintenance, source citation and enterprise security usually outweigh conversational polish, so make them non-negotiable pass/fail gates.
**What's the simplest way to estimate ROI?**
Start with search-time savings: technicians × hours saved per week × loaded hourly cost × working weeks. It's the largest and easiest driver to measure, and it's usually enough to justify a pilot.
**How is VSight Nova priced?**
Pricing is tailored to your deployment and licensing model rather than a fixed public rate. Request a price or book a demo and we'll provide a quote for your scenario.
See also: [VSight Nova](https://vsight.io/nova/) · [AI copilot playbook](https://vsight.io/nova/playbook/) · [How to choose an AI copilot](https://vsight.io/nova/choosing-ai-copilot/)
---
### The Industrial AI Copilot Playbook
URL: https://vsight.io/nova/playbook/
Description: A practical playbook for piloting an industrial AI copilot in 30 days: a week-by-week plan, the KPIs to measure, and the questions to ask any vendor.
Bringing an AI copilot into maintenance and operations doesn't have to be a leap of faith. This playbook lays out a practical 30-day pilot: a week-by-week plan, the KPIs worth measuring, and the questions to ask any AI vendor before you commit.
## A 30-day pilot plan
**Week 1: Knowledge inventory.** Gather a representative set of manuals, SOPs and service videos for one line or asset family. Identify the top questions technicians actually ask, and agree on the success metrics you'll measure.
**Week 2: Answer evaluation.** Load the content and have technicians ask real questions. Score the answers for accuracy and, critically, for whether each one is cited back to the right source.
**Week 3: Pilot deployment.** Roll the copilot out to a pilot team or shift. Connect it to your CMMS/EAM so generated procedures fit your existing workflow, and capture how people actually use it.
**Week 4: Impact measurement.** Compare results against the Week 1 baseline, collect technician feedback, and build the business case for a wider rollout.
## KPIs worth measuring
Track a small set of before-and-after metrics. The figures below are **illustrative examples only**. Your results depend on documentation coverage, team size and rollout:
| Metric | Baseline | After pilot |
| --- | --- | --- |
| Time to find a procedure | minutes spent searching | a single cited answer |
| Mean time to repair (MTTR) | current average | measured during the pilot |
| First-time-fix rate | current rate | measured during the pilot |
| New-technician onboarding time | current ramp | measured during the pilot |
| Repeat / escalated calls | current rate | measured during the pilot |
Define each metric and capture the baseline in Week 1 so the Week 4 comparison is meaningful.
## Questions to ask any AI vendor
Before you buy, get clear answers to these:
1. **Data usage.** Is our documentation ever used to train public or shared models?
2. **Source citation.** Does every answer link back to a specific source we can verify?
3. **Hallucination handling.** What does the system do when it doesn't know the answer?
4. **Access control.** Does it support role-based access and single sign-on?
5. **Audit trails.** Can we see what was asked, answered and cited?
6. **Integration.** Does it connect to our CMMS/EAM and document repositories?
## Frequently asked questions
**How long does a pilot take?**
A focused pilot on a single line or asset family can run in about 30 days: a week each for knowledge inventory, answer evaluation, deployment and impact measurement.
**What do we need to start?**
A representative set of your manuals, SOPs and (optionally) service videos for one area, plus a short list of the questions your technicians ask most.
**How do we prove ROI?**
Capture a baseline for a few key metrics before the pilot, then measure the same metrics during it. Pair the numbers with technician feedback to build the business case.
See also: [VSight Nova](https://vsight.io/nova/) · [How to choose an AI copilot](https://vsight.io/nova/choosing-ai-copilot/) · [AI-ready checklist](https://vsight.io/nova/ai-ready-checklist/)
---
### VSight Nova Security & Compliance
URL: https://vsight.io/nova/security/
Description: How VSight Nova protects your industrial knowledge: GDPR, HIPAA and ISO 27001 compliance, encryption in transit and at rest, RBAC, SSO and full audit trails.
VSight Nova is built for highly regulated, security-conscious industrial environments. Your documentation is some of your most valuable intellectual property, so Nova protects it with enterprise-grade security, strict access controls and a clear stance on data ownership.
## Compliance you can trust
VSight supports GDPR, HIPAA and ISO 27001 compliance, with strict adherence to major data-protection regulations. Sessions and data are encrypted in transit and at rest, and we work closely with customers to align data practices with their regulatory requirements.
## Access control & identity
Nova enforces role-based access control (RBAC), so visibility can be limited by department, location, equipment type and clearance level, so need-to-know is enforced automatically. Single sign-on integrates with your identity provider (such as Azure Active Directory, Okta and Google Workspace), and every interaction is recorded in a full audit trail of what was asked, what was answered and which sources were cited.
## Your data stays yours
Your customer documentation is never used to train public or shared models. You retain ownership of your content, with data-export options and no vendor lock-in, so the knowledge you put into Nova remains yours to take with you.
## Built for regulated industries
From manufacturing and energy to food & beverage and medical device production, Nova is designed for the compliance and audit requirements of regulated operations: encrypted data, enforced access controls, and a complete, exportable audit trail for every answer and procedure.
## Frequently asked questions
**Is VSight Nova GDPR, HIPAA and ISO 27001 compliant?**
VSight supports GDPR, HIPAA and ISO 27001 compliance through encryption of data in transit and at rest, access controls, and close collaboration with customers to align data practices with their regulatory requirements.
**Is my documentation used to train AI models?**
No. Your documentation is never used to train public or shared models. It is used only to answer your team's questions, grounded in your own content.
**Can we control who sees what?**
Yes. Role-based access control lets you limit visibility by department, location, equipment type and clearance level, integrated with your single sign-on provider.
**Is there an audit trail?**
Yes. Nova keeps a full audit trail of what was asked, what was answered and which source documents were cited, which supports quality assurance and compliance.
See also: [VSight Nova](https://vsight.io/nova/) · [VSight security overview](https://vsight.io/technology/security/) · [Nova integrations](https://vsight.io/nova/integrations/)
---
### Nova for Field Technicians
URL: https://vsight.io/nova/use-cases/field-technician/
Description: VSight Nova gives field service technicians an expert in their pocket, with cited procedures and the right parts and torque specs for any equipment, on any device.
VSight Nova is an industrial AI copilot for field service technicians. It answers equipment questions on site, with cited procedures and the right parts and torque specs, right where the work happens.
## The challenge
Field technicians face unfamiliar equipment, tight windows and customers watching over their shoulder. Calling back to a senior expert costs time and escalations. Nova brings the manual, the service history and the training video into one cited answer, right where the work happens.
## How Nova helps field technicians
- **Mobile-first.** Built for phones and tablets in the field; ask a question and get a cited answer without leaving the job.
- **The right procedure.** Step-by-step guidance with safety checks, pulled from the OEM manual for the exact equipment in front of you.
- **Parts & specs.** Find part numbers, torque specs and settings in seconds instead of paging through documents.
- **Fewer escalations.** Resolve more on the first visit by answering questions on site instead of escalating to a remote expert.
## Questions Nova can answer
- "What is the CIP startup sequence for this filler, and what are the safety steps?"
- "Show me the wiring diagram and fault codes for this conveyor controller."
- "What is the torque spec for the XR-500 gearbox mounting bolts?"
## Frequently asked questions
**How does Nova help field service technicians on site?**
Nova answers equipment questions in plain language with a source-cited procedure that gives the right steps, parts and specs for the exact machine, so technicians can resolve issues on the first visit instead of escalating to a remote expert.
**Does Nova work on a phone or tablet?**
Yes. Nova is designed for mobile use in the field, so technicians can ask questions and follow cited procedures on any device.
**Can Nova help with equipment a technician has never seen before?**
Yes. Nova identifies the equipment from the question and pulls the relevant procedure, part numbers and training-video guidance from the connected documentation.
See also: [VSight Nova](https://vsight.io/nova/) · [VSight Remote](https://vsight.io/ar-remote-assistance/)
---
### Nova for Maintenance Engineers
URL: https://vsight.io/nova/use-cases/maintenance/
Description: VSight Nova helps maintenance engineers diagnose faster and cut downtime by turning manuals and service history into instant, source-cited answers and procedures.
VSight Nova is an industrial AI copilot for maintenance engineers. It turns your machine manuals, service history and SOPs into instant, source-cited answers, and into work-order-ready procedures with safety steps and parts lists.
## The challenge
Critical maintenance knowledge is scattered across PDFs, service logs and the heads of a few senior engineers. When a line goes down, technicians lose time hunting for the right procedure, and every retirement takes hard-won expertise out the door. Nova puts the answer, and its source, in front of the engineer in seconds.
## How Nova helps maintenance engineers
- **Diagnose faster.** Explain error codes and alarms using manuals and past service history, so the first fix is the right fix.
- **Generate work orders.** Turn an answer into an executable procedure with safety steps and parts lists, then export to SAP, IBM Maximo or Fiix.
- **Preserve expertise.** Capture how your best engineers solve problems before they retire, and make it searchable for everyone.
- **Standardize PM.** Produce consistent preventive-maintenance checklists across shifts and sites, with safety built in.
## Questions Nova can answer
- "What does error code E-35 on the mixer mean, and how do I clear it?"
- "Generate a PM checklist for the HX-204 heat exchanger, including lockout/tagout steps."
- "What is the bearing replacement interval for the Line 3 conveyor drive?"
## Frequently asked questions
**How does Nova help maintenance engineers reduce downtime?**
The engineer asks Nova in plain language and gets a direct, source-cited answer from your manuals and service history, instead of searching documents or waiting for a senior colleague, so diagnosis is faster and the first repair is more likely to succeed.
**Can Nova generate maintenance procedures from our existing documents?**
Yes. Any answer can be converted into an executable procedure with safety steps, parts lists and quality checks, and exported to SAP, IBM Maximo or Fiix.
**How does Nova help with knowledge loss from retirement?**
Nova makes your documentation and recorded expertise instantly searchable, so the know-how of your most experienced engineers stays available to the whole team.
See also: [VSight Nova](https://vsight.io/nova/) · [Nova vs. generic AI](https://vsight.io/nova/vs-generic-ai/)
---
### Nova for OEM Customer Support
URL: https://vsight.io/nova/use-cases/oem-support/
Description: VSight Nova helps OEM support teams deflect routine tickets and answer customers faster with cited answers from your manuals, 24/7 and across 40+ languages.
VSight Nova is an industrial AI copilot for OEM customer support. It lets support teams, and customers, get cited answers from your product manuals and service knowledge, around the clock and across languages.
## The challenge
OEM support teams field the same equipment questions over and over, across time zones and languages, while customers wait. Nova turns your product documentation into instant, cited answers, so routine questions are deflected to self-service and agents resolve the rest faster.
## How Nova helps OEM support
- **Deflect routine tickets.** Let customers self-serve cited answers from your manuals, reducing repetitive how-to tickets.
- **24/7, any language.** Answer customers around the clock and across 40+ language pairs without expanding headcount.
- **Consistent answers.** Every response is grounded in your approved documentation, so customers get the same correct guidance every time.
- **Knowledge-gap insights.** See what customers ask that your documentation doesn't answer, and prioritize the content that closes the gap.
## Questions Nova can answer
- "How do I commission the Series-7 controller after a firmware update?"
- "What does alarm A-118 indicate on this pump, and what's the recommended action?"
- "What is the recommended maintenance interval for the cutting head?"
## Frequently asked questions
**How does Nova help OEM customer support teams?**
Nova turns your product documentation into instant, source-cited answers that customers can self-serve and agents can rely on. Routine how-to questions are deflected to self-service, and agents resolve the remaining tickets faster.
**Can Nova be customer-facing?**
Yes. Nova can power customer self-service as well as agent assistance, answering equipment questions from your approved documentation with citations the customer can verify.
**Does Nova support customers in different languages and time zones?**
Yes. Nova answers around the clock across 40+ language pairs, so customers get help when and how they need it.
See also: [VSight Nova](https://vsight.io/nova/) · [Nova vs. generic AI](https://vsight.io/nova/vs-generic-ai/)
---
### Nova for Machine Operators
URL: https://vsight.io/nova/use-cases/operators/
Description: VSight Nova gives machine operators clear, cited answers for setup, changeovers, safety and quality checks, in plain language, hands-free, on any shift.
VSight Nova is an industrial AI copilot for machine operators. It gives clear, cited answers for setup, changeovers, safety and quality checks, in plain language, hands-free, on any shift.
## The challenge
Operators face changeovers, setpoints and safety steps that vary by product and shift, often with the most experienced people on days and newer operators at night. Nova gives every operator the same clear, cited guidance, so the line runs consistently no matter who is on it.
## How Nova helps operators
- **Quick-start guides.** Clear setup and changeover steps for the exact product being run, sourced from your SOPs.
- **Safety first.** Surface the PPE, lockout and safety steps required for each task, so they're never skipped.
- **Answer any question.** Operators ask in plain language and get a cited answer, with no need to find the one person who knows.
- **Consistent quality.** Standard quality checks across every shift and site keep output consistent and compliant.
## Questions Nova can answer
- "What is the correct setpoint and warm-up sequence for the pasteurizer on this product?"
- "What PPE is required before opening the chemical dosing tank?"
- "What is the safe shutdown sequence for the filling line at end of shift?"
## Frequently asked questions
**How does Nova help machine operators?**
Nova gives operators clear, source-cited guidance for setup, changeovers, safety and quality checks in plain language, so every operator gets the same correct steps regardless of experience or shift.
**Can Nova be used hands-free on the line?**
Nova is designed to be usable hands-free and voice-friendly, so operators can get guidance without stopping work.
**Does Nova help with safety and PPE requirements?**
Yes. Nova surfaces the PPE, lockout/tagout and safety steps required for a given task directly from your SOPs.
See also: [VSight Nova](https://vsight.io/nova/) · [VSight Workflow](https://vsight.io/vsight-workflow/)
---
### Turn Work Videos into Step-by-Step Guides with AI
URL: https://vsight.io/nova/video-to-guides/
Description: VSight Nova converts real work videos into searchable SOPs, how-to guides and training content automatically, capturing expert knowledge before it leaves.
VSight Nova turns real work videos into step-by-step guides, SOPs and searchable knowledge, automatically. Capture how your experts actually work, then make that knowledge available to every technician, on any device.
## The knowledge crisis in operations
When experienced employees leave, their knowledge goes with them. Retirements, resignations and transfers take decades of know-how out the door, and new hires start from scratch. Critical procedures and workarounds live only in the heads of a few people, and traditional documentation is slow to write and quickly goes out of date.
## How Nova captures knowledge from video
Nova watches your work videos the way an expert would: it transcribes speech, identifies actions, and understands the sequence of steps. From a single recording it can generate:
- Step-by-step how-to guides
- Standard operating procedures (SOPs)
- Interactive training workflows
- Searchable knowledge-base entries
- Video clips linked to specific steps
This works hand-in-hand with [VSight VideoFlow](https://vsight.io/vsight-videoflow/), which captures expertise on phones and smart glasses; Nova turns those recordings into structured, cited guidance.
## From video to searchable knowledge in four steps
1. **Record or upload.** Capture a task on a phone, camera or smart glasses, or upload existing recordings.
2. **Nova transcribes.** AI listens to the narration, watches the actions, and understands the process.
3. **AI converts to steps.** Nova creates structured steps, safety warnings and documentation automatically.
4. **Teams search and learn.** Anyone can search, learn and follow the guides instantly, on any device.
## Why Nova is different
Nova isn't just a transcription tool. It's a complete knowledge-capture and delivery system built for real industrial work: factory floors and field service, not screen recordings. Content created from videos can guide workers in real time, every clip is instantly searchable, and your operational knowledge stays protected with enterprise security.
## Real use cases
- **Employee offboarding.** Record key employees performing critical tasks before they leave, and turn their expertise into permanent guides.
- **New-hire onboarding.** Train new team members with AI-generated content created from real work, not generic manuals.
- **Support documentation.** Turn troubleshooting sessions into searchable guides that resolve future issues faster.
- **Quality & compliance.** Create standardized procedures from real operations for consistent quality.
- **Field-service training.** Capture expert technicians' methods and make them available to every worker.
## Frequently asked questions
**How does Nova turn a video into a guide?**
Nova transcribes the narration, identifies the actions shown, and understands the sequence of steps, then automatically generates a structured how-to guide, SOP or training workflow, with clips linked to each step.
**What kinds of video work?**
Service calls, training sessions and maintenance procedures: any video of real work, captured on a phone, camera or smart glasses, or uploaded from your existing library.
**Is the generated content searchable?**
Yes. Every guide and the underlying video are indexed and searchable, so anyone can find the exact step or moment they need in seconds.
See also: [VSight Nova](https://vsight.io/nova/) · [VSight VideoFlow](https://vsight.io/vsight-videoflow/) · [Turn PDFs into living knowledge](https://vsight.io/nova/pdf-to-knowledge/)
---
### VSight Nova vs. Generic AI Chatbots
URL: https://vsight.io/nova/vs-generic-ai/
Description: Why maintenance teams need a purpose-built AI copilot, not a general chatbot. Compare VSight Nova vs. ChatGPT, enterprise search and SOP tools.
Generic AI chatbots like ChatGPT, Gemini and Claude are impressive for general tasks, but they were not designed for industrial maintenance. They do not understand your equipment, cannot cite your documentation, and will confidently give incorrect procedures when they lack the right information. In a maintenance environment a wrong answer is not just inconvenient: it can mean extended downtime, damaged equipment, a compliance violation, or a safety incident. VSight Nova is a purpose-built industrial AI copilot: every answer is grounded in your own manuals, SOPs and service videos, and cited back to the source.
## Feature-by-feature: generic chatbots vs. VSight Nova
- **Source citation.** Nova links every answer to the exact page, section or video timestamp. Generic chatbots give answers with no verifiable source.
- **Step-by-step procedures.** Nova turns answers into executable checklists with safety steps and parts lists. Chatbots return prose you must format by hand.
- **Industrial terminology.** Nova understands equipment IDs, error codes and process terminology. General AI often misreads technical language.
- **Video & SOP processing.** Nova indexes service recordings and gives timestamped guidance. Chatbots cannot process video at all.
- **CMMS / EAM integration.** Nova exports procedures to SAP, IBM Maximo and Fiix. Chatbots work in isolation.
- **No hallucinations by design.** Nova only answers from your verified documentation, and says so when it does not know. Generic AI invents plausible but potentially dangerous answers.
- **Enterprise security.** Your documentation stays in your environment with full audit trails. Public chatbots may train on, or expose, proprietary information.
## How Nova compares to other categories
Beyond chatbots, maintenance teams often evaluate enterprise search and traditional SOP-authoring tools. Nova is the only option that combines source-cited answers, procedure generation, CMMS integration, role-based access control and multilingual Q&A on your own documents:
- **vs. ChatGPT + your documents.** ChatGPT cannot cite specific manual pages, has no industrial safety guardrails, and outputs free text that must be turned into procedures by hand. Nova cites sources, flags uncertainty, and produces executable checklists that push into your CMMS.
- **vs. enterprise search.** Search returns a list of documents the technician still has to read and interpret. Nova synthesizes an answer from across documents and generates the procedure.
- **vs. traditional SOP authoring tools.** Manual authoring is slow and goes stale. Nova drafts procedures from existing documentation, updates when source manuals change, and validates against the source.
## Three scenarios where the difference matters
**The hallucination problem.** A technician asks how to reset a safety interlock on a CNC machine. A generic chatbot generates a procedure based on similar machines, but it is subtly wrong, bypasses an actual safety protocol, and leads to an injury. Nova retrieves the exact reset procedure from the machine's manual, includes the required safety checks, and flags that PPE is needed. If no documentation exists, Nova says "I don't have information on this. Please consult your supervisor."
**The knowledge gap.** A new hire must replace a hydraulic filter on equipment they have never worked on. A chatbot gives generic instructions that don't match the specific model, filter location or torque specifications. Nova identifies the exact equipment from the query, pulls the procedure from the service manual, links to the relevant training-video timestamp, and provides the correct part number and torque specs.
**The compliance risk.** An auditor asks for proof that technicians followed approved procedures during a maintenance event. With a chatbot, no record exists of what was said. Nova maintains full audit trails (what was asked, what was answered, and which source documents were cited) and exports reports that satisfy regulatory requirements.
## The bottom line
Generic AI tools are great for writing emails and brainstorming. But when a technician needs to troubleshoot critical equipment at 2 a.m., you need AI grounded in your actual documentation, not the internet's best guess. VSight Nova was built specifically for industrial teams: every answer traces back to your manuals, SOPs and training videos, and if Nova does not know something, it tells you.
## Frequently asked questions
**Isn't VSight Nova just ChatGPT with my documents?**
No. Connecting a general LLM to your files still leaves you without verifiable citations, industrial safety guardrails, procedure generation or CMMS integration, and it can still hallucinate. Nova is purpose-built: it grounds every answer in your documentation using retrieval-augmented generation, cites the exact source, and refuses to answer when the documentation doesn't support it.
**Why can't I just use a general chatbot for maintenance?**
General chatbots answer from internet-scale training data, not your equipment and procedures. They misread industrial terminology, cannot cite a manual page, and will produce confident but wrong procedures, an unacceptable risk in safety-critical work.
**Does Nova hallucinate?**
Nova is designed to minimize hallucinations by only answering from your connected, verified documentation and citing the source for every claim. When the answer isn't in your content, Nova says so instead of inventing one.
**How is Nova different from enterprise search?**
Enterprise search returns documents to read. Nova synthesizes a direct, cited answer from across your documents and can turn it into an executable procedure.
Learn more: [What is an industrial AI copilot?](https://vsight.io/glossary/what-is-an-industrial-ai-copilot/) · [What is retrieval-augmented generation (RAG)?](https://vsight.io/glossary/what-is-retrieval-augmented-generation/) · [VSight Nova](https://vsight.io/nova/)
---
### Overview
URL: https://vsight.io/overview/
Description: Explore the full VSight product suite: AR remote assistance, digital work instructions, AI knowledge capture, work order management and the Nova AI copilot.
## VSIGHT OVERVIEW
## Welcome to the Future of Connected Workspace
VSight offers all the solutions that empower your workforce to perform at their best, even in the most demanding environments.
[Request Demo](https://vsight.io/request-demo/)
## AR-Powered Remote Assistance
Experience real-time support like never before. Our AR-powered remote assistance allows experts to guide field workers through complex tasks, regardless of their location. This seamless interaction reduces downtime, accelerates problem-solving, and ensures that your team always has access to the expertise they need.
[Learn more](https://vsight.io/ar-remote-assistance/)
## Digital Instructions & Checklists
Convert your paper-based processes into streamlined, interactive digital guidelines. Our platform enables the creation and deployment of clear, step-by-step digital instructions and checklists that your team can follow with ease. This not only standardizes processes but also minimizes errors, ensuring consistent and reliable outcomes every time.
[Learn more](https://vsight.io/vsight-workflow/)
## AR-Powered Training Content
Transform your training initiatives with our cutting-edge AR-powered content creation. VSight’s innovative solution effortlessly captures on-the-job expertise and transforms it into engaging video training materials. This not only speeds up the onboarding process for new hires but also enhances the skills of your current team.
[Learn more](https://vsight.io/vsight-videoflow/)
## Work Order Management
Optimize task management from start to finish. With VSight’s Work Order Management, you can effortlessly organize, assign, and track work orders across all devices. Our system provides real-time updates, automated notifications, and detailed reporting, ensuring that your operations run smoothly and efficiently.
## Compatible with all Devices and Browsers
VSight Platform is a web based application that you can use on all browsers with all computers and mobile devices. Also, native apps are available for smart glasses, smartphones and tablets.
[
Learn more
Learn more
](https://vsight.io/technology/webrtc/)
[](https://apps.apple.com/is/app/vsight-remote-ar-help/id1460130334)
[](https://play.google.com/store/apps/details?id=com.hangaarlab.vsight.remoteapp)
[](https://appgallery.huawei.com/app/C103309841)
[](https://app.vsight.io/downloads/remote/apk)
## Security
#### Secure Communication
All communication is end-to-end encrypted and secure even with public internet connection.
#### 2FA for VSight Admin Panel
Enable Two Factor Authentication (2FA) to enhance log-in security across your team, customers and partners.
#### Peer-to-Peer Connection
Build peer-to-peer (P2P) communication for reduced latency, better quality connection and increased security.
[Learn more](https://vsight.io/technology/security/)
## Learn more about VSight
See how VSight can help you with your field service, maintenance, onboarding and training operations.
[Request Demo](https://vsight.io/request-demo/)
---
### Partners
URL: https://vsight.io/partners/
Description: Join the VSight Partner & Reseller Program. Resell a leading AR remote assistance and digital work instructions platform and grow recurring revenue.
Home
## Grow with VSight
Join our partner network to grow your business and your clients with the best-in-class industrial augmented reality solutions.
Apply Now
## Why Partner with VSight
#### Grow with the Industry Leader
Earn repeatable commissions with high margins and incentives for each client you bring in.
#### Boost Customer Satisfaction
Make your clients happy and increase retention by offering the best solutions to help them achieve their goals.
#### Expand Your Expertise
Get tips, training and support from the industry experts to beat the competition.
## Who Should Apply?
#### After-Sales Service Providers
Offer faster and better after-sales support to your clients and scale your team by serving more customers in less time.
#### Digitalization Consultants
Enable your clients to complete their transition to digitalization, smart factories and industry 4.0 practices with the best-in-class industrial AR solutions.
#### Expand Your Expertise
Expand your services by integrating VSight to your software platform seamlessly.
## Partnership Tiers
#### REGISTERED PARTNER
Start without any commitment and onboard with an extensive training programme.
#### SILVER PARTNER
We go further and support you in joint sales and marketing efforts.
#### GOLD PARTNER
You’ve become a VSight expert and achieved your yearly sales quota at enterprise level.
## Reflect Your Brand with White Label
Whitelabel offers the quickest, simplest, and most convenient solution to have your own dependable Remote Assistance and Workflow platform. Save valuable time and resources that can be redirected towards what truly matters for your core business.
[Learn more](https://vsight.io/whitelabel-solutions/)
## Want to Join the Partner Program?
## 1
## Apply
## If you think you are a good match, submit your application. We’ll get in touch.
## 2
## Sign
## Once you sign off our official agreement, you are ready to kick off for onboarding.
## 3
## Onboard
## We’ll equip you with our training programme and make sure you are ready to go to market.
Partner application form: first name, last name, business email and phone number, plus an "I'm reaching out as a" selector preset to Reseller.
---
### Podcast
URL: https://vsight.io/podcast/
Description: Listen to Field Forward, the VSight podcast on industrial AR, smart glasses and connected work — expert interviews, trends and real-world field service stories.
[](https://podcasts.apple.com/tr/podcast/field-forward-by-vsight/id1704005030)
[](https://open.spotify.com/show/2QUoKnTw8BuAeqVXomQziR)
[](https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5idXp6c3Byb3V0LmNvbS8yMjE4MTE5LnJzcw==)
[](https://www.youtube.com/playlist?list=PLoCoIgSC_SdBjjnGSchb3jK8A-QWgElsI)
## Field Forward
## BY VSIGHT
Welcome to Field Forward, the ultimate podcast for industrial operations enthusiasts! Join us as we delve into the latest trends, cutting-edge strategies, and expert tips to supercharge productivity and efficiency in your field. Whether you’re seeking to optimize costs, boost first-time fix rates, or expedite issue resolution, Field Forward has got you covered from A to Z.
Our informative discussions cover everything you need to know, helping you stay at the forefront of the industry. With new episodes launching during the first week of every month, you’ll always be up-to-date with the latest insights and innovations.
Tune in and take your industrial operations to new heights with Field Forward!
Record and send us your questions. We’ll feature and answer in our next episode.
[Send Question](https://www.speakpipe.com/vsight)
## All Episodes
EPISODE #5
## JANUARY 17, 2024
## Industrial AR: Now and Future
In this episode, Managing Partner at Virtualis Re, Timo Köchel, is with us. We’ll be talking about industrial Augmented Reality, effects of AI, use cases and much more.
Virtualis Re helps industrial organizations to find the right customized SaaS solutions and hardware to make competence and knowledge available, at any time, at any place.
[Listen to episode](https://fieldforwardbyvsight.buzzsprout.com/2218119/14239383)
EPISODE #4
## NOVEMBER 14, 2023
## The Role of Investment and Startups in Industrial Organizations
In this episode, the Head of Business Development at Startup Wise Guys, Mariia Tintul, is with us. We’ll be exploring the role of investment and the startups in industrial organizations, and much more.
[Listen to episode](https://fieldforwardbyvsight.buzzsprout.com/2218119/13856271)
EPISODE #3
## OCTOBER 17, 2023
## The Role of Telco and 5G in the Future of Industrial Organizations
In this episode, the Sales CTO of Central Europe and Central Asia at Nokia, Ihsan Ozcan, is with us. We explored the pivotal role that telcos play in driving Industry 4.0 forward, covering a spectrum of topics from 5G and beyond, all the way to industrial communications and much more.
[Listen to episode](https://fieldforwardbyvsight.buzzsprout.com/2218119/13785085)
EPISODE #2
## SEPTEMBER 25, 2023
## Exploring Smart Glasses in Manufacturing: A World of Possibilities
Today, for this episode, we have a truly exciting guest with us from Epson, one of the leading smart glasses producers. We’ll be discussing the world of smart glasses, the implications on industrial organizations, the challenges and much more. Joining us is Marc-Antoine Godfroid, Manager of EMEA from Epson.
[Listen to episode](https://fieldforwardbyvsight.buzzsprout.com/2218119/13654284)
EPISODE #1
## AUGUST 23, 2023
## What Is Industrial AR and What It Means for the Organizations
In today’s episode, we will explore the differentiation of Augmented Reality, Assisted Reality, and Mixed Reality, as well as their impact on industrial organizations. We’ll also dive into the world of industrial smart glasses and their implications for the industry, discussing various use cases and the benefits they bring. Joining us as a special guest is Liang, the CEO of Rokid, our esteemed partner.
[Listen to episode](https://fieldforwardbyvsight.buzzsprout.com/2218119/13456940)
## Check Out More Resources
[
Explore Video Hub
Discover a wide array of video content showcasing webinars, the most recent product enhancements, and thought-provoking videos.
](https://vsight.io/video-hub/)[
Read Blog Posts
Explore the application of augmented reality in industrial processes and stay informed about the most recent developments in this field.
](https://vsight.io/blog/)
---
### Pricing
URL: https://vsight.io/pricing/
Description: Compare VSight Remote and Workflow pricing plans for AR remote assistance and digital work instructions. Flexible options for industrial teams of any size.
Home
## VSight Connected Worker Platform Pricing
Explore AR-powered remote assistance and digital work instructions. Compare features and pricing of VSight Remote and VSight Workflow—smart solutions built to optimize every stage of frontline operations.
[Request Price](https://vsight.io/contact-us/)
#### VSIGHT REMOTE
AR-powered remote assistance connecting your experts to frontline workers instantly.
Licensing based on number of experts
[Request Price](https://vsight.io/contact-us/)
##### User Access & Compatibility
Unlimited Users
Guest Access
No Installation
Multi-Device Support
Enterprise White-Labeling
##### Remote Assistance & On-Screen Guidance
Live AR Pointer
AR Instructions (AR+)
PDF & Image Annotation for Guidance
Photo Capture & Markup
3D Model Sharing with AR
Remote Device Control
File Storage
Screen Sharing
QR/Barcode Scanning
##### Real-Time Communication
Video & Audio Calls Instant Voice & Chat Translation
Audio-Only Mode
Multi-User Sessions
Scheduled & Instant Meetings
##### Security & Session Management
End-to-End Encryption (E2EE)
Two-Factor Authentication (2FA)
Peer-to-Peer (P2P) Architecture
User Group Management
Role-Based Access Control (RBAC)
Session Recording & History
Single Sign-On (SSO)
GDPR & CCPA Compliant
HIPAA Ready
ISO 27001-Compliant Hosting
Data Residency Options
Enterprise API Security
#### VSIGHT WORKFLOW
Digital work instructions and task management for consistent, error-free operations
User-based licensing for active team members
[Request Price](https://vsight.io/contact-us/)
##### User Access & Compatibility
User-Based Licensing
Quick Access via Link or QR Code
Works on All Platforms
Cross-Platform Sync
Enterprise White-Labeling
##### Digital Workflows & Instructions
No-Code Workflow Builder
Easy Workflow Creation with AI
Step-by-Step Digital Instructions
Visual Workflows from Existing Videos
Smart Segmentation
Conditional Logic & Dynamic Connections
Auto Translation
Offline Mode
Digital Signatures
Smart Data Capture
Advanced Forms & Tables
Required Steps
##### Security & Data Protection
End-to-End Encryption (E2EE)
Two-Factor Authentication (2FA)
Single Sign-On (SSO) & SCIM
Audit Logging
GDPR & CCPA Compliant
HIPAA Ready
ISO 27001-Compliant Infrastructure
On-Premise Deployment Option
Data Residency Options
Secure Enterprise API
VSIGHT REMOTE VSIGHT WORKFLOW
#### VSIGHT REMOTE
AR-powered remote assistance connecting your experts to frontline workers instantly.
Licensing based on number of experts
[Learn more](https://vsight.io/ar-remote-assistance/)
##### User Access & Compatibility
Unlimited Users
No limit on number of users; license based on experts
Guest Access
Join sessions via shared link, QR code, or Field ID
No Installation
Works directly in web browsers
Multi-Device Support
Use on mobile, tablets, or smart glasses
Enterprise White-Labeling
Make the platform your own
##### Remote Assistance & On-Screen Guidance
Live AR Pointer
Point to real-world objects during live sessions
AR Instructions (AR+)
Place virtual markers to guide users step-by-step
PDF & Image Annotation for Guidance
Experts can mark up documents and images in real time to direct the field user
Photo Capture & Markup
Experts can take photos and add visual notes to guide the field technician
3D Model Sharing with AR
Share 3D models in AR to help the remote user understand components or procedures
Remote Device Control
Control camera, flash, and battery remotely
File Storage
Store session-related files for later access
Screen Sharing
Share desktop or mobile screens
QR/Barcode Scanning
Instantly fetch data from physical tags
##### Real-Time Communication
Video & Audio Calls
Talk and see in real time
Instant Voice & Chat Translation
Real-time AI translation of voice and text in 70+ languages
Audio-Only Mode
Stay connected in low bandwidth situations
Multi-User Sessions
Bring in more people as needed
Scheduled & Instant Meetings
Plan ahead or go live anytime
##### Security & Session Management
End-to-End Encryption (E2EE)
All video, audio, and data shared during sessions are encrypted to ensure confidentiality
Two-Factor Authentication (2FA)
Adds an extra layer of login security for user access
Peer-to-Peer (P2P) Architecture
Enables faster and more secure direct connections between users
User Group Management
Organize users by teams, departments, or specific use cases for easier collaboration
Role-Based Access Control (RBAC)
Define and manage permissions by role to restrict access to sensitive features and data
Session Recording & History
Record sessions for auditing, training, and traceability; view detailed session logs
Single Sign-On (SSO)
Integrate with your enterprise identity provider for seamless and secure user authentication
GDPR & CCPA Compliant
Aligned with European and California data privacy laws
HIPAA Ready
Designed with healthcare-grade privacy and security controls for PHI protection
ISO 27001-Compliant Hosting
Data hosted in certified, secure cloud environments
Data Residency Options
Choose server locations to meet your internal or legal requirements
Enterprise API Security
Controlled and scoped API access for secure integrations
#### VSIGHT WORKFLOW
Digital work instructions and task management for consistent, error-free operations
User-based licensing for active team members
[Learn more](https://vsight.io/ar-remote-assistance/)
##### User Access & Compatibility
User-Based Licensing
Each active user needs a license, making it simple to scale teams
Quick Access via Link or QR Code
Users can open a workflow instantly by clicking a link or scanning a QR code
Works on All Platforms
Access workflows via web browsers, mobile apps (iOS & Android), or smart glasses
Cross-Platform Sync
Start a workflow on one device and continue on another without losing progress
Enterprise White-Labeling
Customize everything from logos and colors to domain, login screen, and platform identity
##### Digital Workflows & Instructions
No-Code Workflow Builder
Create workflows using drag-and-drop blocks—no tech skills needed
Easy Workflow Creation with AI
Let AI turn your instructions or videos into structured steps automatically
Step-by-Step Digital Instructions
Help users follow instructions one step at a time to reduce mistakes
Visual Workflows from Existing Videos
Transform training or operational videos into structured workflows with zero re-recording
Smart Segmentation
AI detects natural breaks in your video and splits them into instructional steps
Conditional Logic & Dynamic Connections
Show different steps based on how users answer questions
Auto Translation
Translate a complete workflow into another language with a single click
Offline Mode
Users can open and complete workflows even without an internet connection
Digital Signatures
Capture approvals within workflows for accountability or compliance
Smart Data Capture
Collect photos, videos, numbers, or text from users as they go through the workflow
Advanced Forms & Tables
Build forms with dropdowns, tables, and validations to capture structured data
Required Steps
Mark critical steps as mandatory so users must complete them before proceeding
##### Security & Data Protection
End-to-End Encryption (E2EE)
Keeps all workflow data private from start to finish, even during transfer
Two-Factor Authentication (2FA)
Users verify their identity with a second step (like a code sent to their phone)
Single Sign-On (SSO) & SCIM
Integrate with enterprise systems for secure login and automated user provisioning
Audit Logging
Every workflow action is logged so you can see who did what and when
GDPR & CCPA Compliant
Follows global privacy laws to protect user and customer data
HIPAA Ready
Includes features and safeguards designed for handling sensitive health data
ISO 27001-Compliant Infrastructure
Runs on secure cloud servers certified for enterprise-level protection
On-Premise Deployment Option
Deploy VSight Workflow on your own infrastructure if your organization requires full local hosting
Data Residency Options
Choose where your data is stored (e.g., EU, US) to meet internal or legal needs
Secure Enterprise API
Only authorized systems can connect to VSight—API keys are permission-controlled and encrypted
INDUSTRY SOLUTIONS
## Purpose-Built for Industrial Applications
VSight’s robust platform addresses unique challenges in harsh industrial environments with enterprise-grade security and specialized features for each sector:
### Manufacturing
Reduce downtime and standardize procedures
Real-time machine diagnostics, assembly line guidance, quality assurance workflows
### Automotive
Streamline assembly operations and increase production capacity
Vehicle assembly, diagnostics, and specialized repairs
### Construction
Accelerate project timelines with improved coordination
Equipment maintenance, on-site assistance, safety compliance
### Mining
Support remote sites with consistent procedures and remote experts
Equipment maintenance, safety protocol guidance, operational workflows
### Healthcare
Maintain critical medical equipment with compliant procedures
Medical device support, regulatory compliance procedures
### Energy
Ensure safety compliance during maintenance procedures
Turbine maintenance, field service operations, compliance
### Maritime
Support offshore operations with limited connectivity
Engine room maintenance, satellite-connected remote support
## Key Performance Indicators Across Industries
### Mean Time To Repair
(MTTR)
Reduce MTTR by up to 67% with instant expert collaboration
### Standard Operating Procedures
Execute SOPs with 98% consistency across all facilities
### Knowledge Retention
Capture critical expertise from aging workforce through digital documentation
INTEGRATED SOLUTIONS
## Complete Connected Worker Platform
Our dual-platform approach addresses both reactive maintenance needs and proactive operational excellence requirements, creating a comprehensive digital transformation toolkit for industrial environments.
### Reactive Maintenance Support
VSight Remote provides instant AR-powered expertise during equipment failures, reducing costly downtime by up to 63% in critical production environments
### Preventative Maintenance
VSight Workflow enables standardized maintenance procedures that prevent failures, extending equipment lifespan and reducing unplanned downtime by 47%
### Knowledge Management
Capture insights from remote troubleshooting sessions and transform them into permanent digital workflows for training and operational use
### OEE Improvement
Track and improve Overall Equipment Effectiveness with detailed analytics on maintenance activities, resolution times, and recurring issues
## Industrial Implementation Examples
###### MANUFACTURING EXCELLENCE
An electronics manufacturer relies on VSight Remote to provide instant expert support during PCB assembly and diagnostics. Remote engineers assist frontline technicians in resolving faults and ensuring compliance with quality standards—without the need for on-site visits.
- 61% reduction in quality-related rework
- 35% faster resolution of production line issues
###### CONSTRUCTION SITE OPERATIONS
Site supervisors at a major construction firm use VSight Remote and Workflows to perform real-time equipment inspections and maintain safety compliance across distributed project sites. When issues arise, they can instantly connect with remote engineers or safety experts, minimizing delays and ensuring faster resolution.
- 47% reduction in equipment downtime
- Payback period of under 3 months
FREQUENTLY ASKED QUESTIONS
## Industrial Implementation FAQ
Get detailed answers about industrial deployment, security compliance, system integration, and expected return on investment for manufacturing and heavy industry applications.
How does VSight Remote compare to other AR remote assistance solutions for industrial use?
VSight Remote is specifically engineered for industrial environments with features competitors lack: military-grade E2EE encryption, offline mode operation down to 50kbps bandwidth, hazardous area-certified smart glasses compatibility (ATEX/IECEx), and specialized industrial integrations (SAP PM, IBM Maximo, etc.). Unlike consumer-focused solutions, VSight is built for harsh environments with regulatory compliance (GDPR, HIPAA, ISO 27001) and enterprise directory integration.
Can VSight work in industrial environments with poor connectivity or hazardous areas?
Yes. VSight Remote includes an 'Audio-Only Mode' that works in bandwidth as low as 50 kbps, essential for remote field operations. VSight Workflow offers complete offline functionality with automatic synchronization when connectivity returns. The platform is compatible with ATEX/IECEx-certified devices for use in explosive atmospheres and meets required industrial safety standards for Zone 1/2 environments.
What is the typical implementation timeline for industrial deployment?
Most industrial customers achieve full deployment within 2-4 weeks. The implementation process includes: Week 1: IT infrastructure setup, security integration, and admin training. Week 2: Expert and technician onboarding with hands-on training. Week 3: Workflow development and pilot deployment. Week 4: Full rollout with continuous support. For multi-site enterprise deployments, we offer phased implementation with parallel deployments across facilities.
How does VSight's licensing adapt to seasonal maintenance schedules in manufacturing?
VSight Remote licenses are based on the number of experts, not field users, making it ideal for manufacturing plants with seasonal maintenance cycles. VSight Workflow offers flexible user-based licensing with options for peak/off-peak adjustments. Enterprise agreements can include provisions for planned maintenance outages with burst capacity during turnarounds, shutdowns, and commissioning activities without additional licensing costs.
What industrial systems can VSight integrate with?
VSight offers extensive API capabilities for integration with industrial systems including: CMMS platforms (IBM Maximo, SAP Plant Maintenance), ERP systems (SAP, Oracle), Asset management software (Infor EAM, AspenTech), Historian databases (OSIsoft PI, Honeywell Uniformance), IIoT platforms (PTC ThingWorx, GE Predix), and Quality Management Systems. Our integration team has experience with industrial protocols including OPC-UA, MQTT, and Modbus for equipment connectivity.
What ROI metrics are typical for industrial customers?
Industrial customers typically see ROI within 3-6 months with these key performance improvements: 60-80% reduction in expert travel costs ($2,500-5,000 per site visit avoided), 20-40% decrease in mean-time-to-repair (MTTR), 30-50% improvement in first-time fix rates, 15-25% reduction in training time for new technicians, and 40-60% fewer repeat service calls. Our industrial customer success team provides detailed ROI calculation tools with industry-specific benchmarks for your sector.
ENTERPRISE-GRADE SUPPORT
## Transform Your Industrial Operations
Join industry leaders like Schneider, Strabag, and MAN Truck who have dramatically accelerated issue resolution and significantly reduced annual maintenance expenses by leveraging VSight’s connected worker platform.
### Custom Industrial Demo
See VSight in action with scenarios specific to your manufacturing or utility operations
### ROI Assessment
Receive a detailed analysis of maintenance cost savings and OEE improvements for your specific equipment
### Industry Expert Consultation
Discuss your specific maintenance challenges with our industrial specialists
[Request Price](https://vsight.io/contact-us/)
### ISO 27001 & GDPR Compliant
### Industrial Implementation Team
### 24/7 Technical Support
---
### Privacy Policy
URL: https://vsight.io/privacy-policy/
Description: VSight's Privacy Policy explains what personal data we collect, how we process and store it, how we handle audio/video, and your data-protection rights.
Home
This Privacy Statement (the “Privacy Statement”) is provided by:
UAB, VSIGHT. (“app.vsight.io”/”we”)
## Introduction
This policy describes what information we collect when you use app.vsight.io’s sites, services, mobile applications, products, and content (“Services”). It also provides information about how we store, transfer, use, and delete that information, and what choices you have with respect to the information.
This policy applies to app.vsight.io’s online collaboration tool, including the website and mobile and wearable applications, and other app.vsight.io websites (collectively “the Websites”), as well as other interaction (e.g. customer support conversations, user surveys and interviews etc.) you may have with app.vsight.io.
This policy applies where we are acting as a Data Controller with respect to the personal data of users of our Services; in other words, where we determine the purposes and means of the processing of that personal data. For content and data that you upload to or make available through the Service (“User Content”), you are responsible for ensuring this content is in accordance with our Terms of Service, and that the content is not violating other users’ privacy.
## How we collect, process and store information
We in app.vsight.io are committed to safeguarding the privacy of our users. Our business model is to provide a paid service to business users, and does not rely on widespread collection of general user data. We will only collect information that we need to deliver the service to you, and continue to maintain and develop the service.
app.vsight.io may collect, store and process various kinds of data, with different legal grounds, as listed below. For the categories of data that require your consent, we will actively ask you for consent before collecting any data. You can give and revoke your consents at any time in your Settings page in https://app.vsight.io.
The following is a list of data we collect, process or store, with the purpose and legal ground listed for each item or group of items having the same purpose and legal ground:
- **User account information.** Users that choose to register in app.vsight.io, will have to provide a valid corporate email address or phone number. The user can also choose to enter a display name and/or add a profile picture that will be used to represent them in conversations.
- **Room information.** To create a room in app.vsight.io, you as a user will have to select a room name. This name will be publicly visible, and will be used by other users accessing meetings in that room. You as a user is responsible for the content you enter into a room name, and the content has to be compliant with our guidelines for Prohibited Content in Terms of Services._The information may be used for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. This is required to deliver the Service to you as user, by taking steps, at your request, to enter into such a contract (Terms of Service) cf. GDPR art. 6 (1) b._
- **Transaction information.** Customers that choose to purchase paid version of the Services provide app.vsight.io (and our payment processors) with billing details such as credit card information, billing email, banking information, location at the time of transaction and/or a billing address._The transaction data may be processed for the purpose of supplying the purchased services and keeping proper records of those transactions. This data may be used for the purpose of delivering the Services to you. Collecting this information is required for performing the contract we entered into with you, at your request (our Terms of Service) cf. GDPR art. 6 (1) b.Additionally, this information needs to be retained in order to comply with accounting and tax regulation cf. GDPR art. 6 (1) c._
- **Usage information.** When you as a user interact with the Services, we collect metadata to provide additional context about the way the Service is being used. The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our server software and our analytics tracking system.
- **Product Analytics data.** app.vsight.io logs clicks when you as a user interact with our websites or apps, when you visit a page, room or have a conversation. We will never collect or record the content in conversations.
- **Technical log data.** Like most digital services, our servers automatically collect information when you access or use our Websites or Services and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited within the Services, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data.
- **Device information.** app.vsight.io may collect information about devices used to access the Services, including type of device, what operating system is used, device settings, application IDs, location, unique device identifiers and crash data. Whether we collect some or all of this information depends on the type of device used and its settings.
- **Location information.** We receive information from you and other third-parties that helps us approximate your location. We may, for example, use a business address submitted by your employer, or an IP address received from your browser or device to determine approximate location. app.vsight.io may also collect location information from devices in accordance with the consent process provided by your device.
_The legal basis for this processing is our legitimate interests cf. GDPR art. 6 (1) f, namely using this data for the purpose of ensuring the proper administration of our website and business, analyzing the use of the website and services, monitoring and improving our website and services, improving the user experience, preventing abuse, and assisting users with support inquiries. For information about cookies and how to opt out of cookies._
- **Customer Support Information.** We may process information that you send to us, should you chose to submit a ticket to our support email. If you contact us, we may use your Account, Room, Transaction or Usage Information to respond._Collecting this information it is required for performing the contract we entered into with you, at your request (our Terms of Service), as well as our legitimate interest of handling your requests cf. GDPR art. 6 (1) f._
- **Product & Marketing communication.** We may process information that you provide to us for the purpose of subscribing to our email newsletters. You can opt in to emails such as digests, newsletters, and activity notifications through your account’s “Settings > Consents” page._The notification data may be processed for the purposes of sending you relevant product information or newsletters. The legal basis for this processing is your consent cf. GDPR art. 6 (1) a._
- **Service and transactional notifications.** Sometimes we’ll send you emails about your account, service changes or new policies. You can’t opt out of this type of “service or transactional” emails (unless you delete your account)._The legal grounds for collecting this information is that it is required for performing our commitment about communicating changes in plans and pricing to you in the contract we entered into with you, at your request (our Terms of Service) cf. GDPR art. 6 (1) b, and our legitimate interest of communicating important information about your account to you, cf. GDPR art. 6 (1) f._
- **Correspondence information.** We may process information that you choose to share with us if you participate in a focus group, contest, activity or event, apply for a job, interact with our social media accounts or otherwise communicate with app.vsight.io_The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests cf. GDPR art. 6 (1) f, namely the proper administration of our website and business and communications with users._
## How we process media (audio/video)
We will never store any media sent between participants in a room. Customers who have access to the “Recording” feature will be able to record meetings, and they are then responsible for collecting consents from all participants in the meeting prior to starting the recording. They are also responsible for storing and processing the recording in compliance with regulations after downloading it from app.vsight.io.Security
Video and audio transmitted in the Service is then sent directly between the participants in a room and is encrypted (DTLS-SRTP) with client-generated encryption keys. In cases where a user is behind a strict firewall or NAT, video and audio need to be relayed via a TURN server, but end-to-end encryption is still maintained. Calls using “Recording” mode will use a dedicated server infrastructure to allow more people in conversation, and better stability. Your stream will be sent through video router servers which transmits it to the other participants in the call, and also transmits their streams to you. Streams will always be encrypted (DTLS-SRTP) in transit, but will be decrypted and re-encrypted when passing through the video routers. We operate an infrastructure of video routers distributed across the world, and you will be automatically routed to the closest one. The video router servers and all of our infrastructure adhere to strict security measures, preventing any eavesdropping or interruption of the video/audio streams. app.vsight.io uses the AES cipher with 128-bit keys to encrypt audio and video, and HMAC-SHA1 to verify data integrity. app.vsight.io uses HTTPS support, secure RTP, HTTP authentication, secure WebSockets and application level authentication using tokens to ensures that your information is always safe.
## Providing your personal data to others
We may share information about with third parties in some circumstances, including: (1) with your consent; (2) to a service provider or partner who meets our data protection standards; (3) with academic or non-profit researchers, with aggregation, anonymization, or pseudonomization; (4) when we have a good faith belief it is required by law, such as pursuant to a subpoena or other legal process; (5) to protect the vital interest of others, when we have reason to believe that doing so will prevent harm to someone or illegal activities.
Our categories of service providers and partners are:
- Hosting/infrastructure/storage providers
- Payment processors
- Analysis tools providers
- Customer Support tools providers
- Marketing and email providers
- Recruiting tools providers
- Internal communication tools providers
## Business Transfers
We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
In the case where we are involved in a merger, acquisition, bankruptcy, reorganization or sale of assets such that your information would be transferred or become subject to a different privacy policy, we will notify you.
## Retaining and deleting personal data
Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
We will retain your personal data as follows:
- Transaction information will be retained for a minimum period of 5 years following date of the transaction, and for a maximum period of 10 years following the date of the transaction.
In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:
- Account information, Room information will be retained until you decide to delete your account or delete a room in app.vsight.io
- Information about you used for Product & Marketing communication will be retained as long as you have given us consent to use this information
- The period of retention of usage information will be determined based on the need for historical data to determine statistical validity and relevance for product decisions and technical monitoring.
Regardless of the provisions above, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
## Changes to this policy
We can change these Terms at any time. If a change is material, we’ll let you know before it takes effect. By using app.vsight.io on or after that effective date, you agree to the new Terms. If you don’t agree to them, you should delete your account before they take effect, otherwise your use of the Service and Content will be subject to the new Terms.
## Managing and deleting your personal information
If you have an app.vsight.io account, you can access, modify or export your personal information, or delete your account in Settings. If you delete your account, your information and content will be unrecoverable after that time. You may instruct us at any time not to process your personal information for marketing purposes, by adjusting your Privacy settings). We may withhold personal information that you request to the extent permitted by law.
## Your rights
As an individual you are granted rights according to the applicable data protection law:
- The right to access to your personal data
- The right to rectification of your personal data
- The right to object to and restriction of our processing of your personal data
- The also right to be forgotten; erasure of your data.
- The right to data portability.
The rights are not absolute, and you may read more about your rights in the EU general data protection regulation Chapter III, or at https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens\_en
To exercise your rights or if you otherwise have any questions regarding our processing of your personal data, we encourage you to contact us as described below.
## Data protection officer
For any questions about this privacy policy, please contact legal@vsight.io.
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### Remote Walkthrough
URL: https://vsight.io/remote-walkthrough/
Description: Watch the VSight Remote walkthrough to see AR remote assistance in action: instant sessions, AR annotations, file sharing and recorded collaboration.
## Welcome to the VSight Remote Walkthrough
Embark on a journey through the realm of augmented reality-driven remote collaboration—in just a matter of minutes.
Watch Now
## What You’ll Discover:
##### Instant Session Initiation
Explore seamless ways to start sessions within seconds, tailored for various meeting contexts.
##### Diverse Collaboration Methods
Delve into an array of collaboration modes, from file sharing to real-time chat translations.
##### Augmented Reality Features and Beyond
Uncover the potential of augmented reality-driven functions, enabling remote collaboration that feels as if you’re physically together.
##### Comprehensive Collaboration Records
Capture and retain all collaboration elements—chat logs, videos, annotated files, and more—on the fly for future reference or training purposes.
### To access the VSight Remote Walkthrough video, please fill out the form:
Access form: first name, last name, business email and phone number. Submitting it unlocks the video on the VSight Video Hub.
---
### Request Demo
URL: https://vsight.io/request-demo/
Description: Book a free 30-minute VSight demo. See AR remote assistance and digital work instructions live and learn how they cut downtime across your operations.
Home
## Book a Demo
## See how VSight can help you increase your operational productivity with 1:1 live demo and get answers to your questions.
---
### ROI Calculator
URL: https://vsight.io/roi-calculator/
Description: Free field service ROI calculator: estimate the cost, time and CO₂ you save by cutting truck rolls and on-site visits with VSight AR remote assistance.
## Field Service ROI & Truck Roll Savings Calculator
VSight Remote ROI Calculator
Remote sessions per month
Average monthly salary, in USD ($) or EUR (€)
| Metric | Monthly | Yearly |
| --- | --- | --- |
| Operational Cost Reduction | | |
| Time Saved | | |
| CO₂ Emissions Avoided | | |
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### SightCall Alternative
URL: https://vsight.io/sightcall-alternative/
Description: Looking for a SightCall alternative? VSight delivers AR remote visual assistance, digital work instructions, smart-glasses support and no-app browser sessions for field service and B2B2C teams.
VSight is a strong alternative to SightCall for teams that want an all-in-one connected-worker platform rather than a visual-support point tool. VSight Remote delivers see-what-I-see video with live AR annotation in any mobile browser — no app to download — and is complemented by VSight Workflow (digital work instructions and SOPs), VSight VideoFlow (AI knowledge capture) and the VSight Nova AI copilot, all on one platform and one license.
Both platforms cover live visual support across customer service, field service and insurance. VSight differentiates with deep AR remote assistance, broad in-production industrial smart-glasses support (RealWear, Vuzix, Rokid, Moziware, Epson), and EU data residency (VSight UAB, Lithuania) with GDPR/HIPAA compliance and ISO 27001 certification.
This page compares the two on publicly available information and explains where VSight fits best. VSight is not affiliated with or endorsed by SightCall.
## Why teams look for a SightCall alternative
- **An all-in-one platform** — Teams that want remote assistance, digital work instructions and AI capture on one license prefer a platform over a visual-support point tool.
- **Deep AR remote assistance** — Where live, expert-led AR guidance is the core need, VSight's remote assistance is its primary strength.
- **Smart-glasses & industrial reach** — Field and industrial teams need hands-free support on in-production smart glasses, not only phone and web.
- **EU company & data residency** — Buyers with EU data-residency needs weigh where their data lives and which certifications apply.
## VSight vs SightCall: how they compare
| Capability | SightCall | VSight |
| --- | --- | --- |
| Primary scope | Remote visual support (field service, insurance, customer service, telehealth) | Connected-worker platform: AR remote assistance + work instructions + AI |
| See-what-I-see video | Yes — WebRTC visual support | Yes — HD see-what-I-see video with VSight Remote |
| No app to download | Yes — browser-based | Yes — runs in any mobile browser over WebRTC |
| Live AR annotation | Yes | Yes — point, draw, arrows, shapes & text on live or frozen frames |
| Digital work instructions / SOPs | Visual support focused | VSight Workflow — no-code instructions, checklists & branching |
| AI capture & copilot | SightCall VISION AI | VSight VideoFlow (video-to-instructions) + VSight Nova AI copilot |
| Industrial smart glasses | Some device support | Broad in-production support — RealWear, Vuzix, Rokid, Moziware, Epson |
| White-label | Yes — branded app / embeddable SDK | Yes — ship AR remote support under your own brand |
| Company & data residency | France/US-based; global cloud | EU company (VSight UAB, Lithuania); EU-citizen data on EU servers |
| Compliance | GDPR, HIPAA, SOC 2 | GDPR & HIPAA compliant, ISO 27001 certified, E2E-encrypted WebRTC |
Comparison based on publicly available information as of June 2026.
## Why VSight
- **Deep AR remote assistance** — Live see-what-I-see video with AR annotation is our core — VSight ranks #1 for "AR remote assistance".
- **All-in-one platform** — VSight Remote, Workflow, VideoFlow and Nova on one platform and one license.
- **Device-agnostic** — Phones, tablets, browsers and a broad range of industrial smart glasses.
- **EU & secure** — EU company, EU data residency, GDPR/HIPAA, ISO 27001, E2E-encrypted WebRTC, SSO and 2FA.
## SightCall alternative — FAQ
**What is the best SightCall alternative?**
VSight is a strong SightCall alternative for teams that want an all-in-one connected-worker platform rather than a visual-support point tool. VSight Remote delivers see-what-I-see AR remote assistance in any mobile browser with no app to download, and the platform adds digital work instructions (VSight Workflow), AI knowledge capture (VSight VideoFlow) and an AI copilot (VSight Nova) on one license — with broad industrial smart-glasses support and EU data residency.
**How is VSight different from SightCall?**
Both deliver browser-based live visual support across customer service, field service and insurance. VSight differentiates with deep AR remote assistance, an all-in-one platform that bundles digital work instructions and AI capture, broad in-production smart-glasses support, and EU data residency via VSight UAB in Lithuania.
**Does VSight require an app download?**
No. VSight Remote runs in the customer's mobile browser over WebRTC. The agent sends a secure link by SMS or email; the customer taps it, grants camera access, and the visual session starts — no app store, no account, no install.
**Does VSight support insurance and field-service use cases?**
Yes. VSight Remote supports live visual inspection, evidence capture and AR-guided assessment for insurance claims and FNOL, and remote expert support for field-service technicians — the same use cases SightCall targets — complemented by digital work instructions for guided procedures.
**Is VSight suitable for EU data-residency requirements?**
Yes. VSight is built and operated by an EU company, VSight UAB in Lithuania, stores EU-citizen personal data on EU-based servers, and is GDPR- and HIPAA-compliant and ISO 27001 certified, with end-to-end encrypted WebRTC sessions, SSO and 2FA.
## References
- SightCall — official website: https://sightcall.com/
- VSight Remote — AR remote assistance: https://vsight.io/ar-remote-assistance/
- VSight — security & compliance: https://vsight.io/technology/security/
- VSight — supported smart glasses: https://vsight.io/industrial-smart-glasses-vsight-compatibility/
SightCall and all related marks are trademarks of their respective owners. This comparison is based on publicly available information as of June 2026 and does not imply any partnership with or endorsement by SightCall. VSight is not affiliated with or endorsed by SightCall. Capabilities change; verify current details with each vendor.
---
### Team
URL: https://vsight.io/team/
Description: Meet the VSight team and advisors building the connected worker platform — the people behind our AR remote assistance and digital work instructions products.
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## Our Team
We’re a talented and friendly team who loves what we do and the people we work with. Our team spirit, skills, and unique perspectives help us create solutions that are much more than just good ideas.
##### [Cihat Kahraman](https://www.linkedin.com/in/cihatkahraman/)
CEO & Co-Founder
[](https://www.linkedin.com/in/cihatkahraman/)
##### [İsmet Özmen](https://www.linkedin.com/in/ismetozmen/)
CTO & Co-Founder
[](https://www.linkedin.com/in/ismetozmen/)
##### [Marcus Lange](https://www.linkedin.com/in/langemarcus/)
Director of Sales
[](https://www.linkedin.com/in/langemarcus/)
##### [Vedat Omak](https://www.linkedin.com/in/vedatomak/)
Director of Partnerships
[](https://www.linkedin.com/in/vedatomak/)
##### [Nergis Sungur](https://www.linkedin.com/in/nergisungur/)
VP of Marketing
[](https://www.linkedin.com/in/nergisungur/)
##### [Ayça Zeynep Tercioğlu](https://www.linkedin.com/in/aycatercioglu/)
Art Director
[](https://www.linkedin.com/in/aycatercioglu/)
##### [Can Danışman](https://www.linkedin.com/in/can-danisman/)
Innovation Engagement Manager
[](https://www.linkedin.com/in/can-danisman/)
##### [Gerda Petravičė](https://www.linkedin.com/in/gerdapetravice/)
Customer Success Specialist
[](https://www.linkedin.com/in/gerdapetravice/)
##### [İlker Ulusoy](https://www.linkedin.com/in/ulusoyilker/)
Software Architect
[](https://www.linkedin.com/in/ulusoyilker/)
##### [Özkan Sarı](https://www.linkedin.com/in/ozkan-sari/)
Lead Developer
[](https://www.linkedin.com/in/ozkan-sari/)
##### [Özge Alkan](https://www.linkedin.com/in/ozgealkan/)
Frontend Developer
[](https://www.linkedin.com/in/ozgealkan/)
##### [Mert Erdoğan Apa](https://www.linkedin.com/in/merterdoganapa20/)
Android Developer
[](https://www.linkedin.com/in/merterdoganapa20/)
##### [Zeynep Beyza Tan](https://www.linkedin.com/in/zeyneptan/)
Software Developer
[](https://www.linkedin.com/in/zeyneptan/)
##### [Sena Gümüş](https://www.linkedin.com/in/senagumus/)
People and Culture I Talent Researcher
[](https://www.linkedin.com/in/senagumus/)
##### [Ayben Özkan](https://www.linkedin.com/in/ayben-%C3%B6zkan-alkan-45838663/)
Financial Planning & Analysis Manager
[](https://www.linkedin.com/in/ayben-%C3%B6zkan-alkan-45838663/)
## Advisors
##### [Cristobal Alonso](https://www.linkedin.com/in/cristobalalonso/)
Advisor
[](https://www.linkedin.com/in/cristobalalonso/)
##### [Jone Vaituleviciute](https://www.linkedin.com/in/jone-vaituleviciute-95821258/)
Advisor
[](https://www.linkedin.com/in/jone-vaituleviciute-95821258/)
##### [Dmitrij Sosunov](https://www.linkedin.com/in/dmitrijsosunov/)
Advisor
[](https://www.linkedin.com/in/dmitrijsosunov/)
## Join Our Team
Have a sneak peek into life at VSight and see the open positions.
[Learn More](https://vsight.io/careers/)
---
### TeamViewer Frontline Alternative
URL: https://vsight.io/teamviewer-frontline-alternative/
Description: Looking for a TeamViewer Frontline alternative? VSight delivers focused AR remote assistance with no-app browser sessions, digital work instructions, broad smart-glasses support and expert-based licensing — quick to deploy for field service and B2B2C teams.
VSight is a focused alternative to TeamViewer Frontline for teams that want deep AR remote assistance and a connected-worker platform that is fast to deploy — rather than a broad industrial suite. VSight Remote delivers see-what-I-see video with live AR annotation in any mobile browser (no app to download), and is complemented by VSight Workflow (digital work instructions and SOPs), VSight VideoFlow (AI knowledge capture) and the VSight Nova AI copilot, all on one platform.
TeamViewer Frontline (built on the 2020 Ubimax acquisition) is a capable enterprise platform with deep SAP integration and modules spanning remote assist, manufacturing, picking and training. Teams evaluate VSight when they want expert-led AR remote assistance, no-app browser access for guests, expert-based licensing and a quicker rollout, with broad in-production smart-glasses support and EU data residency (VSight UAB, Lithuania), GDPR/HIPAA compliance and ISO 27001 certification.
This page compares the two on publicly available information and explains where each fits best. VSight is not affiliated with or endorsed by TeamViewer.
## VSight vs TeamViewer Frontline: how they compare
| Capability | TeamViewer Frontline | VSight |
| --- | --- | --- |
| Primary scope | Broad connected-worker suite — remote assist (xAssist) plus xMake, xInspect, xPick & Upskill | Connected-worker platform focused on AR remote assistance + work instructions + AI |
| See-what-I-see video | Yes | Yes — HD see-what-I-see video with VSight Remote |
| No app to download (guests) | Primarily app-based for workers; guest/browser options vary by deployment | Yes — runs in any mobile browser over WebRTC, no install |
| Live AR annotation | Yes | Yes — point, draw, arrows, shapes & text on live or frozen frames |
| Digital work instructions / SOPs | Yes — Frontline xMake / xInspect | VSight Workflow — no-code instructions, checklists & branching |
| AI capture & copilot | Session Insights & TeamViewer AI (Tia) | VSight VideoFlow (video-to-instructions) + VSight Nova AI copilot |
| Industrial smart glasses | Broad — RealWear, Vuzix, HoloLens 2 | Broad — RealWear, Vuzix, Rokid, Moziware, Epson |
| Licensing model | Sales-led; user-based (Expert vs Guest seats) | Sales-led; expert-based — license the expert pool, not every field user |
| Setup & onboarding | Enterprise implementation; reviewers note a steeper initial setup | Lightweight, quick onboarding |
| Compliance | ISO 27001, SOC 2, GDPR, HIPAA | GDPR & HIPAA compliant, ISO 27001 certified, E2E-encrypted WebRTC |
| Company & data residency | German company; EU hosting available | EU company (VSight UAB, Lithuania); EU-citizen data on EU servers |
Comparison based on publicly available information as of June 2026.
## When TeamViewer Frontline is the better fit
No tool wins every time. TeamViewer Frontline is the stronger choice in these cases:
- **You're standardized on SAP** — TeamViewer's SAP integration (Field Service Management, Service & Asset Manager, EWM) is deep and mature, a genuine strength for large SAP shops.
- **You want one suite for everything** — If you need remote assist plus vision picking, guided assembly and inspection on a single platform, Frontline's module breadth is hard to match.
- **You already run TeamViewer** — Existing TeamViewer licensing, SSO and support relationships reduce friction if you're already in their ecosystem.
- **Large-enterprise, IT-led rollout** — Formal deployments with dedicated resources can absorb a heavier setup and benefit from enterprise SLAs and broad hardware support.
## Why VSight
- **Focused AR remote assistance** — Live see-what-I-see video with AR annotation is our core focus, not a side module in a broad suite.
- **No app for your guests** — Customers and contractors join in any mobile browser over WebRTC: no app store, no account, no install.
- **Expert-based licensing** — License the expert pool, not every field user — often a lower total cost for teams with many technicians.
- **Quick to deploy, EU & secure** — Lightweight rollout, EU company & data residency, GDPR/HIPAA, ISO 27001, E2E-encrypted WebRTC, SSO and 2FA.
## TeamViewer Frontline alternative — FAQ
**What is the best TeamViewer Frontline alternative?**
VSight is a strong TeamViewer Frontline alternative for teams that want focused, expert-led AR remote assistance rather than a broad industrial suite. VSight Remote delivers see-what-I-see AR guidance in any mobile browser with no app to download, and the platform adds digital work instructions (VSight Workflow), AI knowledge capture (VSight VideoFlow) and an AI copilot (VSight Nova) — with broad industrial smart-glasses support, expert-based licensing and EU data residency.
**How is VSight different from TeamViewer Frontline?**
TeamViewer Frontline is a broad connected-worker suite (remote assist, manufacturing, picking, training) with deep SAP integration, built on TeamViewer's 2020 Ubimax acquisition. VSight focuses on deep AR remote assistance plus digital work instructions and AI on one platform, with no-app browser guest access, expert-based licensing, a lighter rollout and EU data residency via VSight UAB in Lithuania.
**Does VSight require an app download?**
No. VSight Remote runs in the guest's mobile browser over WebRTC. The expert sends a secure link by SMS or email; the guest taps it, grants camera access, and the visual session starts — no app store, no account, no install. TeamViewer Frontline is primarily app-based for frontline workers.
**Is VSight cheaper than TeamViewer Frontline?**
Both VSight and TeamViewer Frontline are quoted on request rather than published. VSight licenses by expert pool rather than per field user, which often lowers total cost for teams with many technicians and few experts. The clearest comparison is a demo and quote for your specific team size and use case.
**Does VSight integrate with SAP, Dynamics 365 and ServiceNow-style systems?**
Yes. VSight connects to CRM, CCaaS, ERP and field-service systems — including SAP, Microsoft Dynamics 365 and Salesforce — through an open REST API and SSO. TeamViewer's native SAP Field Service Management integration is particularly deep, so SAP-centric enterprises should weigh both; VSight integrates via API and supports SSO/2FA.
**Does VSight support industrial smart glasses like TeamViewer Frontline?**
Yes. VSight supports a broad range of in-production industrial smart glasses including RealWear, Vuzix, Rokid, Moziware and Epson for hands-free remote assistance, alongside phones, tablets and browsers.
## References
- TeamViewer Frontline — official website: https://www.teamviewer.com/en-us/products/frontline/
- TeamViewer Frontline — supported smart glasses: https://www.teamviewer.com/en-us/products/frontline/supported-hardware/
- TeamViewer Frontline — SAP integration: https://www.teamviewer.com/en-us/integrations/sap/service-and-asset-manager/
- TeamViewer Frontline reviews — Capterra: https://www.capterra.com/p/10018835/TeamViewer-Frontline/
- VSight Remote — AR remote assistance: https://vsight.io/ar-remote-assistance/
- VSight — security & compliance: https://vsight.io/technology/security/
- VSight — supported smart glasses: https://vsight.io/industrial-smart-glasses-vsight-compatibility/
TeamViewer, TeamViewer Frontline and all related marks are trademarks of their respective owners. This comparison is based on publicly available information as of June 2026 and does not imply any partnership with or endorsement by TeamViewer. VSight is not affiliated with or endorsed by TeamViewer.
---
### Technician Onboarding & Training
URL: https://vsight.io/technician-onboarding-training/
Description: Technician onboarding and training software: turn SOPs and AR-guided remote sessions into hands-on, point-of-work training that closes the skills gap.
Home
The shortage of skilled experts slows down training processes, creates a skill gap, and increases the training costs.
### Digitize Your Workflows
You can digitize your processes and turn them into step-by-step work instructions, checklists, and standard operating procedures (SOPs) as part of the training programme. Hence, close the gap in expertise between veteran employees and newcomers. You can capture data, monitor compliance, as users navigate digital processes.
### Offer Remote Expert Assistance for Technician Onboarding
Experts can show what they do exactly to new workers who are in multiple different locations and share their experience in real-time remotely and new workers can get verification from experts while doing the job as if they are side-by-side. The collected data also serves as a valuable resource for problem-solving, and future training sessions.
### Turn Work Videos into Expert Training Content with AI
Harnessing the power of AI, our platform allows experts to convert routine work videos into comprehensive, step-by-step instructional guides. This seamless integration of expert knowledge into daily team operations accelerates onboarding and training processes, while also enhancing the skills of technicians, making them more proficient and productive.
## Explore Other Use Cases
[
TROUBLESHOOTING & EMERGENCY
](https://vsight.io/troubleshooting-emergency/)
[
DIAGNOSIS BEFORE ONSITE ARRIVAL
](https://vsight.io/diagnosis-before-onsite-arrival/)
[
MAINTENANCE & REPAIR
](https://vsight.io/maintenance-repair/)
[
AFTER-SALES SERVICE & SUPPORT
](https://vsight.io/after-sales-service-support/)
[
INSPECTION AND QUALITY ASSURANCE
](https://vsight.io/inspection-quality-assurance/)
[
ASSEMBLING OR COMMISSIONING
](https://vsight.io/assembling-commissioning/)
[
TECHNICIAN ONBOARDING & TRAINING
](https://vsight.io/technician-onboarding-training/)
## Learn more about VSight
See how VSight can help you with your field service, maintenance, onboarding and training operations.
[Request Demo](https://vsight.io/request-demo/)
---
### Technology
URL: https://vsight.io/technology/
Description: Explore VSight's technology: WebRTC video, AR annotations, AI and enterprise-grade security powering connected-worker remote assistance. See it in action.
---
### Artificial Intelligence
URL: https://vsight.io/technology/ai/
Description: Industrial AI from VSight automates video-to-guide creation, PPE safety detection and workflow design for faster, safer field operations. Book a demo.
## TECHNOLOGY
## Transform Your Field Operations with AI
VSight leads the way in utilizing AI to elevate safety measures and supercharge workflow efficiency.
[Request Demo](https://vsight.io/request-demo/)
## Enhance On-Site Safety
VSight Workflow is spearheading the integration of AI in on-field safety protocols and compliance. The system is equipped with AI-powered computer vision that can detect whether workers are appropriately equipped with personal protective equipment (PPE). This real-time monitoring capability allows VSight Workflow to instantly assess if employees are adequately prepared for the job, minimizing potential hazards.
By enabling constant vigilance over safety procedures, VSight platform ensures a smart, proactive approach to risk mitigation. The solution is also highly customizable for different industries, providing tailored safety automation for diverse field operations.
## Easily Create Workflows with AI
For companies aiming to optimize workflows, VSight Workflow leverages AI to automate and enhance workflow design and management. The system can intelligently generate workflows aligned with specific goals and constraints, freeing up time and resources.
Seamless integration capabilities also allow VSight Workflow to collaborate with existing platforms, enabling unified operations across departments. With intelligent automation, VSight Workflow transcends basic workflow management to deliver a smart, efficient way to coordinate digital processes.
## More Reasons for Choosing VSight
Safety
Sustainability
Scalability
VSight provides an array of additional benefits beyond transforming remote assistance and workflow management. The solutions promote sustainability by reducing waste and optimizing resource utilization through intelligent systems. With global availability, VSight also caters to both small businesses and large multinational corporations.
## Embrace Smarter Assistance and Workflows with VSight
To step into the future of on-field safety and optimized workflows, implement VSight’s cutting-edge AI solutions. Experience enhanced compliance, efficiency and productivity with VSight’s transformative approach to remote assistance and digital workflow management. Contact our experts today to learn how VSight can revolutionize your operations.
[Contact Us](https://vsight.io/request-demo/)
### Learn More About the
Technologies VSight Harnesses
[
## INTEGRATIONS
](https://vsight.io/technology/integration/)[
## AUGMENTED REALITY
](https://vsight.io/technology/ar/)[
## WebRTC
](https://vsight.io/technology/webrtc/)[
## SECURITY
](https://vsight.io/technology/security/)
---
### Augmented Reality
URL: https://vsight.io/technology/ar/
Description: VSight AR technology adds live annotations, 3D guidance and see-what-I-see video so experts guide field teams through complex tasks. Request a demo.
## TECHNOLOGY
## Transform Remote Collaboration with VSight’s AR Technology
VSight Remote pioneers the use of augmented reality to redefine the future of remote collaboration and work efficiency. Our robust AR powered platform seamlessly blends digital content into technicians’ physical environments to guide repairs, maintenance, inspections and training.
[Request Demo](https://vsight.io/request-demo/)
## Advanced AR Capabilities
Precise step-by-step instructions anchored directly onto machinery and components to guide technicians.
Digitally annotate field technicians’ surroundings, providing precise guidance.
Highlight and explain parts and procedures from anywhere, even from afar.
AR measurements and markers offer unparalleled precision accuracy, surpassing manual methods.
Real-time 3D visualization of equipment and assets for enhanced perspective and understanding in physical environment.
## Transformative Benefits
- **Reduce equipment downtime** by %40 through faster troubleshooting and guided repairs.
- **Lower on-site support costs** by 80% with remote expert collaboration.
- **Accelerate training time** by 80% for new hires using AR-based learning in the field.
- **Improve workforce productivity and job satisfaction** through digitally assisted workflows.
- **Enhance worker safety** by minimizing high-risk tasks and equipment exposure.
- **Integrate seamlessly** with existing infrastructure and tailor to your specific use cases.
## Contact our experts today for a live demo showcasing the limitless potential of VSight.
VSight delivers the most advanced and comprehensive AR-powered remote support and digital workflow solutions to meet the needs of modern field services. Explore the future of work efficiency and collaboration with VSight.
[Contact Us](https://vsight.io/request-demo/)
### Learn More About the
Technologies VSight Harnesses
[
## INTEGRATIONS
](https://vsight.io/technology/integration/)[
## ARTIFICIAL INTELLIGENCE
](https://vsight.io/technology/ai/)[
## WebRTC
](https://vsight.io/technology/webrtc/)[
## SECURITY
](https://vsight.io/technology/security/)
---
### Custom Integrations
URL: https://vsight.io/technology/integration/
Description: Connect VSight AR remote assistance to SAP, Dynamics 365, CRM, Azure AD and SSO. Custom integrations unify your enterprise systems. Get in touch.
## TECHNOLOGY
## Unlock the Power of VSight with Custom Integrations
Integrations are now a top priority for businesses looking to enhance work processes and elevate customer experiences. Leveraging its impeccable integration capabilities, VSight seamlessly integrates into your existing workflows, empowering you to harness its full potential for your business endeavors.
[Request Demo](https://vsight.io/request-demo/)
## Robust Storage
### Securely store and access data from leading cloud providers
## MICROSOFT AZURE
Take advantage of secure and scalable Azure storage and access controls.
## AMAZON WEB SERVICES
Leverage AWS for flexible and robust data infrastructure.
## GOOGLE CLOUD
Utilize Google Cloud’s advanced features for efficient data handling.
## WebDAV
Easily manage server storage over the internet with WebDAV.
## Streamlined User Onboarding
### Onboard and manage users with ease
## MICROSOFT AZURE AD
Simplify user provisioning and access with Azure Active Directory integration.
## SINGLE SIGN-ON
Offer fast authentication with Single Sign-On capabilities.
## Enhanced Customer Support
### Integrate with popular customer service platforms
- Provide exceptional support experiences by integrating with leading customer service software like Zendesk, Salesforce Service Cloud, etc.
- Connect tickets to remote sessions and workflows for track record or training purposes.
## Robust Enterprise Integrations
### Make sure all data feeds into your core business systems
## SAP
Sync data and optimize workflows by integrating with SAP.
## MICROSOFT DYNAMICS 365
Unlock better business management with Dynamics 365.
## CRM
Connect seamlessly with CRM systems like Salesforce, Zoho, etc.
## Get in Touch to Learn More About Our Integration Capabilities
Integrations are a game-changer for modern businesses. With our seamless integrations, you can connect systems, manage data, and deliver exceptional customer experiences. Unlock the power of VSight with integrations to gain a competitive advantage.
[Contact Us](https://vsight.io/request-demo/)
### Learn More About the
Technologies VSight Harnesses
[
## ARTIFICIAL INTELLIGENCE
](https://vsight.io/technology/ai/)[
## AUGMENTED REALITY
](https://vsight.io/technology/ar/)[
## WebRTC
](https://vsight.io/technology/webrtc/)[
## SECURITY
](https://vsight.io/technology/security/)
---
### Security
URL: https://vsight.io/technology/security/
Description: VSight is GDPR, HIPAA compliant and ISO certified, with encryption and access controls protecting every remote assistance session. Trust your data is safe.
## TECHNOLOGY
## Paramount Standards in Data and Privacy Safeguarding
Visual assistance and Workflow solutions shouldn’t come at the cost of data privacy. At VSight, we’re revolutionizing support through AR-powered vision, while steadfastly safeguarding your data.
[Request Demo](https://vsight.io/request-demo/)
## Compliance You Can Trust
### GDPR COMPLIANT
### HIPAA COMPLIANT
### ISO CERTIFIED
Strict adherence to major regulations like GDPR, HIPAA and ISO 27001 ensures your data stays protected. Our solutions enable GDPR, HIPAA and ISO 27001 compliance through:
- Encryption of data in transit and at rest
- Access controls and audit trails
- Data minimization and deletion protocols
- Physically secured EU-based servers for EU citizen data.
We collaborate closely with customers to align data practices with regulation requirements. You’re in good hands with our compliance expertise.
## Security That’s Always On Guard
We’ve implemented robust security measures across our platform:
AUTHENTICATION VIA STRONG PASSWORDS AND 2FA
ENCRYPTED
API TRANSACTIONS
SESSION TIMEOUTS AND
AUTOMATIC LOGOUTS
SECURE CLOUD CONNECTIVITY AND NETWORK ENCRYPTION
CONTINUOUS THREAT MONITORING AND TESTING
BACKGROUND CHECKS AND ACCESS CONTROLS FOR PERSONNEL
Our platform infrastructure utilizes Google Cloud’s secure and resilient services. And with our disaster recovery protections, your data stays available.
## Transparency You Can Depend On
We believe open communication builds trust. That’s why transparency is central to our approach:
- Review our Data Security Overview.
- See Google Cloud’s statements on data handling.
- Get details on our general compliance.
- Contact us anytime with questions and concerns.
## Discover the dynamic capabilities of AR while enjoying the assurance of data security with VSight.
Request a demo and witness flawless visual assistance in action.
[Contact Us](https://vsight.io/request-demo/)
## Learn More About the
Technologies VSight Harnesses
[
## INTEGRATIONS
](https://vsight.io/technology/integration/)[
## ARTIFICIAL INTELLIGENCE
](https://vsight.io/technology/ai/)[
## AUGMENTED REALITY
](https://vsight.io/technology/ar/)[
## WebRTC
](https://vsight.io/technology/webrtc/)
---
### webRTC
URL: https://vsight.io/technology/webrtc/
Description: VSight's WebRTC powers instant, browser-based remote assistance with live video on any device, no downloads or apps. Connect and resolve issues faster.
## TECHNOLOGY
## Initiate Remote Assistance Instantly with VSight’s WebRTC Technology
VSight elevates user experience by harnessing the power of WebRTC technology, offering instant and easy access to remote assistance and digital workflows.
[Request Demo](https://vsight.io/request-demo/)
## Connect Instantly with No Downloads
With VSight Remote, remote assistance is as simple as clicking a link. Utilizing WebRTC technology, both experts and customers can engage in live video support directly from their web browsers on any device—no downloads, no hassle.
## Device and Browser Agnostic
From desktop to mobile, browsers to wearables, VSight Remote’s extensive compatibility ensures that everyone can connect in the way that suits them best. Remote assistance has never been more versatile.
## A Customer Experience
Like No Other
VSight Remote prioritizes your customers' convenience. By eliminating the need for app downloads, we’ve made it easier than ever for them to access support instantly, enhancing their experience and satisfaction.
## Start Using VSight Remote Instantly
See how VSight’s all-in-one remote collaboration platform can help all your experts complete more tasks in less time.
[Contact Us](https://vsight.io/request-demo/)
### Learn More About the
Technologies VSight Harnesses
[
## INTEGRATIONS
](https://vsight.io/technology/integration/)[
## AUGMENTED REALITY
](https://vsight.io/technology/ar/)[
## ARTIFICIAL INTELLIGENCE
](https://vsight.io/technology/ai/)[
## SECURITY
](https://vsight.io/technology/security/)
---
### TechSee Alternative
URL: https://vsight.io/techsee-alternative/
Description: Looking for a TechSee alternative? VSight delivers AR remote visual assistance, digital work instructions and no-app browser support for field service, telecom and B2B2C customer teams.
VSight is a strong alternative to TechSee for teams that want hands-on, AR-powered visual remote assistance — where a live expert guides a customer or technician through the fix — rather than an automation-first platform. VSight Remote delivers see-what-I-see video with live AR annotation that runs in any mobile browser with no app to download, and pairs it with VSight Workflow (digital work instructions), VSight VideoFlow (AI knowledge capture) and the VSight Nova AI copilot on one platform.
Where TechSee positions heavily around AI-driven self-service and visual automation (Sophie AI), VSight is built for the moment a real person needs to see the problem and guide the fix — across telecom contact centers, B2B2C consumer support, field service and industrial smart glasses. VSight is also an EU company (VSight UAB, Lithuania), GDPR- and HIPAA-compliant and ISO 27001 certified, with end-to-end encrypted WebRTC sessions, SSO and white-label options.
This page compares the two on publicly available information and explains where VSight fits best. VSight is not affiliated with or endorsed by TechSee.
## Why teams look for a TechSee alternative
- **Hands-on guidance, not just automation** — Some teams want a live expert who can see the problem and guide the fix with AR, rather than an automation-first, self-service-led approach.
- **One platform, not point tools** — Teams consolidating remote support, digital work instructions and AI capture prefer a single platform and license over stitching tools together.
- **Smart-glasses & field reach** — Industrial and field teams need hands-free support on a broad range of in-production smart glasses.
- **EU data residency & simple pricing** — Buyers with EU data-residency needs or who want straightforward, transparent commercial terms weigh these heavily.
## VSight vs TechSee: how they compare
| Capability | TechSee | VSight |
| --- | --- | --- |
| Primary approach | AI-driven visual self-service & automation (Sophie AI) | Hands-on AR remote assistance + digital work instructions, with AI support |
| See-what-I-see video | Yes — browser-based visual support | Yes — HD see-what-I-see video with VSight Remote |
| No app to download | Yes — browser-based | Yes — runs in any mobile browser over WebRTC |
| Live AR annotation | Yes | Yes — point, draw, arrows, shapes & text on live or frozen frames |
| Digital work instructions / SOPs | Focused on visual support & CX automation | VSight Workflow — no-code instructions, checklists & branching |
| AI knowledge capture & copilot | Sophie AI agent & computer-vision automation | VSight VideoFlow (video-to-instructions) + VSight Nova AI copilot |
| Industrial smart glasses | Primarily smartphone & web; Vuzix via partnership | Broad in-production support — RealWear, Vuzix, Rokid, Moziware, Epson |
| White-label | Not publicly documented | Yes — ship AR remote support under your own brand |
| Company & data residency | Israel-based; global cloud | EU company (VSight UAB, Lithuania); EU-citizen data on EU servers |
| Compliance | Enterprise security | GDPR & HIPAA compliant, ISO 27001 certified, E2E-encrypted WebRTC |
Comparison based on publicly available information as of June 2026.
## Why VSight
- **Deep AR remote assistance** — Live see-what-I-see video with AR annotation is our core — VSight ranks #1 for “AR remote assistance”.
- **All-in-one platform** — VSight Remote, Workflow, VideoFlow and Nova on one platform — not a single point tool.
- **Device-agnostic** — Phones, tablets, browsers and industrial smart glasses — meet customers and technicians on any device.
- **EU & secure by design** — EU company, GDPR/HIPAA, ISO 27001, E2E-encrypted WebRTC, SSO and 2FA.
## TechSee alternative — FAQ
**What is the best TechSee alternative?**
For teams that want hands-on, expert-led visual support rather than an automation-first platform, VSight is a strong TechSee alternative. VSight Remote delivers see-what-I-see AR remote assistance in any mobile browser with no app to download, and the platform adds digital work instructions (VSight Workflow), AI knowledge capture (VSight VideoFlow) and an AI copilot (VSight Nova) on one license. It also supports industrial smart glasses and offers EU data residency.
**How is VSight different from TechSee?**
TechSee positions strongly around AI-driven visual self-service and automation (Sophie AI). VSight is built around a live expert who sees the problem and guides the fix with AR — across telecom contact centers, B2B2C consumer support, field service and industrial smart glasses — and bundles remote assistance with digital work instructions and AI capture on a single platform. VSight is also an EU company with EU data residency.
**Does VSight need an app like a download?**
No. VSight Remote runs in the customer's mobile browser over WebRTC. The agent sends a secure link by SMS or email, the customer taps it and grants camera access, and the visual session starts — no app store, no account, no install.
**Does VSight support smart glasses?**
Yes. VSight runs on a broad range of in-production industrial smart glasses including RealWear, Vuzix, Rokid, Moziware and Epson, in addition to iOS, Android and web browsers — useful for hands-free field and industrial scenarios.
**Is VSight suitable for EU data-residency requirements?**
Yes. VSight is built and operated by an EU company, VSight UAB in Lithuania, stores EU-citizen personal data on EU-based servers, and is GDPR- and HIPAA-compliant and ISO 27001 certified, with end-to-end encrypted WebRTC sessions, SSO and 2FA.
## References
- TechSee — official website: https://techsee.com/
- VSight Remote — AR remote assistance: https://vsight.io/ar-remote-assistance/
- VSight — security & compliance: https://vsight.io/technology/security/
- VSight — supported smart glasses: https://vsight.io/industrial-smart-glasses-vsight-compatibility/
TechSee and all related marks are trademarks of their respective owners. This comparison is based on publicly available information as of June 2026 and does not imply any partnership with or endorsement by TechSee. VSight is not affiliated with or endorsed by TechSee. Capabilities change; verify current details with each vendor.
---
### Visual Support for Telecom Call Centers
URL: https://vsight.io/telecom-visual-support/
Description: Turn telecom call-center agents into remote visual experts. See what the customer sees through their phone camera — no app to download — to set up routers, fix WiFi, cut truck rolls and reduce average handle time.
Telecom and ISP contact centers lose time, money and customers to one problem: agents can hear the customer but cannot see what the customer sees. VSight closes that gap with browser-based visual remote assistance — the agent sends a link, the customer opens their phone camera (no app to install), and the agent guides them with live AR annotations to set up a router, fix Wi‑Fi, or activate a device on the very first call.
## Proven results at a Tier‑1 telecom operator
A Tier‑1 telecom operator running VSight Remote across 200+ contact-center agents reports:
- **Up to 80% first-contact resolution.**
- **30% fewer field visits / truck rolls.**
- **10,000+ visual support sessions per month** (about 2,500 per week).
- **7.8 / 10 average customer satisfaction**, from 4,400+ post-session ratings.
- **5–7 minutes** average session duration.
Agents launch a visual session only when it is actually needed, so the platform is used efficiently — sharpening resolution on exactly the calls that would otherwise drag, without adding overhead to simple ones.
## The blind-support problem
Most telecom support still happens over voice. Agents read scripts while subscribers struggle to describe blinking lights, cable colors and error screens. The result is long calls, repeat contacts, avoidable technician dispatches and churn in the critical first 90 days. Visual support removes the guesswork: the moment the agent sees what the customer sees, the call gets shorter and the fix gets faster.
## The same call, two very different endings
A subscriber with a slow-internet problem, handled two ways:
**The old way (phone only):** 1–3 days to fix, $150+ per truck roll, high chance the customer leaves. A technician is scheduled, the customer waits days at home, calls back repeatedly, gets frustrated, and switches to a competitor.
**The new way (with VSight):** under 7 minutes to fix, $0 (no truck roll), customer stays. The agent sees the modem within seconds, points to the fix on the live image, and resolves the problem on the same call — no van, no callback.
## Value across the customer lifecycle
### Self-install & activation
Walk new subscribers through unboxing, cabling and router setup using their phone camera. The agent sees the ports, cables and indicator lights in real time and annotates exactly what to plug in where — turning a frustrating self-install into a guided first-call success.
### Contact-center troubleshooting
When a subscriber calls about no internet or weak Wi‑Fi, the agent launches a visual session — only when it is actually needed — instead of reading from a script. Seeing the modem, the error lights and the home setup resolves issues on the first call that voice-only support would escalate or dispatch, with most sessions wrapped up in 5–7 minutes.
### Avoid the truck roll
Most dispatches are avoidable. Before sending a technician, the agent verifies the fault visually and fixes what can be fixed remotely. Every avoided truck roll saves hundreds of dollars and removes a multi-day wait for the customer.
### Ongoing care & upsell
Visual sessions make every later interaction faster — device swaps, plan upgrades, mesh extender placement. A confident, low-effort support experience is what keeps subscribers from churning in the critical first 90 days.
## How a real call goes — one support call, from start to finish
1. **Customer calls, frustrated.** The internet is slow again and they've called before — they're close to switching provider.
2. **Agent sends a link by SMS.** Instead of a script, the agent texts a secure link. The customer taps it — no app to download, nothing to install.
3. **Agent sees what the customer sees.** The modem, the cables, the blinking lights — live on the agent's screen, straight from the customer's phone camera.
4. **Agent draws on the screen.** With live AR annotations, arrows and circles show the customer exactly which port or button to touch.
5. **Problem solved.** The connection works, the call ends in minutes, and the customer stays — no truck roll, no second call.
## Why it works for telecom customer support
- **No app to download** — runs in any modern mobile browser over WebRTC. Removing the install step is the single biggest driver of consumer adoption.
- **Live AR annotation** — draw, point and freeze-frame on the live video so non-technical subscribers know exactly what to touch.
- **Works on low bandwidth** — adaptive streaming keeps sessions usable on the same weak connection the customer is calling about.
- **Photo & evidence capture** — snap serial numbers, cabling and meter readings, attached to the ticket for documentation and fraud checks.
- **Recording & documentation** — auto-log sessions and outcomes for QA, training and dispute resolution.
- **Multilingual & global** — support subscribers across markets and languages from a single platform.
- **Secure & GDPR-compliant** — encrypted sessions, consent prompts and EU data handling, built for regulated telecom operators.
- **CRM / CCaaS integrated** — launch sessions from, and write outcomes back to, the agent's existing console.
## Works inside your CRM and contact-center platform
Agents launch visual sessions from the console they already use, and outcomes write back to the customer record. VSight integrates with Salesforce Service Cloud, Microsoft Dynamics 365, Genesys, NICE CXone, Five9, Amazon Connect and Zendesk.
## What is telecom visual support?
Telecom visual support — a form of visual remote assistance — lets a contact-center agent see what a subscriber sees through their phone camera during a live call. Rather than describing steps over voice, the agent views the customer's router, cabling, error lights or device in real time and guides them with on-screen AR annotations to set up equipment, troubleshoot Wi‑Fi, or activate a service. Because it runs in the mobile browser with no app to download, it is uniquely suited to consumer (B2B2C) support at scale — improving first-contact resolution and average handle time while reducing avoidable technician dispatches. Learn more in our glossary: [What is telecom visual support?](https://vsight.io/glossary/what-is-telecom-visual-support/)
## Frequently asked questions
**What is telecom visual support?**
Telecom visual support (also called visual remote assistance) lets a call-center agent see what a subscriber sees through their phone camera during a live call. Instead of describing steps over voice, the agent views the customer's router, cabling or device in real time and guides them with on-screen AR annotations — to set up equipment, troubleshoot Wi‑Fi, or activate a service.
**Does the customer need to download an app?**
No. VSight runs in the phone's web browser. The agent sends a secure link by SMS or email, the customer taps it, allows camera access, and the visual session starts — no app store, no account, no install.
**How does visual support reduce truck rolls and handle time?**
Seeing the problem removes guesswork. Agents resolve router, cabling and Wi‑Fi issues on the first call instead of escalating or dispatching a technician. In production at a Tier‑1 telecom operator, browser-based visual support lifted first-contact resolution to as high as 80%, cut field visits by 30%, and resolved most sessions in 5–7 minutes.
**Will it work on a slow or unstable connection?**
Yes. Sessions use adaptive WebRTC streaming that scales video quality to the available bandwidth, so visual support stays usable on the same weak connection the customer is calling about.
**Can it integrate with our CRM and contact-center platform?**
VSight integrates with leading CRM and CCaaS systems such as Salesforce Service Cloud, Microsoft Dynamics 365, Genesys, NICE CXone, Five9, Amazon Connect and Zendesk, so agents launch sessions from their existing console and outcomes are written back to the customer record.
**Is it secure and GDPR-compliant for telecom operators?**
Yes. Sessions are encrypted end to end, the customer explicitly consents to sharing their camera, and data is handled in line with GDPR and enterprise telecom security requirements.
**Does it work on both iPhone and Android?**
Yes. Visual support runs in Safari on iPhone and Chrome (or the default browser) on Android using WebRTC, with nothing to install on either platform.
**How long does a typical visual support session take?**
Most sessions are resolved in 5–7 minutes, because the agent sees the problem directly instead of long voice-only back-and-forth.
## Learn more about VSight
See how telecom contact centers cut truck rolls and handle time with VSight Remote.
[Request Demo](https://vsight.io/request-demo/)
---
### Terms of Service
URL: https://vsight.io/terms-of-service/
Description: VSight's Terms of Service govern use of the app.vsight.io platform — covering eligibility, acceptable use, privacy, intellectual property and termination.
Home
## Terms of Use
Last updated: September 23th, 2020
## 1\. General
These General Terms apply generally to the use of the service app.vsight.io (the “Service” or “app.vsight.io”), and constitute a contract between you and the company providing the Service, UAB, VSIGHT. (“The Company”). These terms govern your access to and use of the app.vsight.io application and website (the “Service”), and any video, sound, text, graphics, or other materials sent, received, stored or otherwise appearing in the Service (collectively referred to as “Content”). Parts of the Service may display Content that is not app.vsight.io’s (“User Content”). Such content is the sole responsibility of the person or entity that has made it available.
Where applicable, “The Company” shall also be understood as a reference to affiliates, suppliers, partners and other third parties app.vsight.io may engage or otherwise cooperate with in connection with the Service.
By using app.vsight.io you agree to these General Terms and the Privacy Policy (collectively referred to as “Terms”). Please read them carefully. If you don’t agree to the Terms, you can’t use app.vsight.io.
We can change these Terms at any time. If you don’t agree to them, you should delete your account before they take effect, otherwise your use of the Service and Content will be subject to the new Terms.
## 2\. Age limitation
app.vsight.io is only for people 16 years old and over. By using app.vsight.io, you affirm that you are over 16. If we learn that someone under 16 is using app.vsight.io, we’ll terminate their account.
## 3\. How you can use the Service
app.vsight.io is for legitimate business use only. Your use of app.vsight.io requires that you have hardware, software and an Internet connection fulfilling certain recommended requirements, as may be specified in our FAQ. If the recommended requirements are not met, you may potentially still use the Service, but normally with a lower quality or performance. Such reduced quality or performance will not give you the right to claim any compensation from app.vsight.io.
To use certain parts of the app.vsight.io service, you will need to create a business app.vsight.io account. You may register an account by following the instructions on the Website or other instructions prompted to you. You are responsible for providing and maintaining accurate and updated personal information, and for safeguarding your account information. You may not select or use an identity of another person with the intent to impersonate that person. You must use a valid business e-mail address, and app.vsight.io reserves the right to verify this at any time. app.vsight.io will not be liable for any loss or damage arising from your failure to comply with the above requirements.
Your account is strictly personal and shall not be used by any other person without your supervision. Neither shall you assign your account to any other person. You are in any event solely responsible for the use of the Service through your business user account.
We may change, terminate, or restrict access to any aspect of the Service or your account, at any time, without notice. We reserve the right to impose limitations of use based on what we consider fair or legitimate usage.
You are responsible for your use of the app.vsight.io, including the lawfulness of any content displayed, shared, uploaded or otherwise made available by you in the Service (“the User Content”). User Content includes room names, and you are responsible for ensuring room names does not include Prohibited User Content (as listed below). Do not include information that you do not want to make public in room names.Restrictions on Content and Use of the Service
We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce the Terms, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect our rights, property or safety, our users and the public.
We reserve the right to report illegal activity to applicable local authorities.
Prohibited User Content includes, without limitation, content which:
- is offensive, such as User Content that engages in, endorses or promotes racism, bigotry, discrimination, hatred, harassment or physical harm of any kind against any group or individual;
- displays or links to pornographic, sexually explicit or any other indecent material;
- promotes or endorses false or misleading information or illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;
- promotes or endorses an illegal or unauthorised copy of another person’s copyrighted work;
- infringes on other’s trademarks, copyright or legal rights
- contains restricted or password only access pages or hidden pages or images;
- solicits passwords or personal data from other users; or
- violates the rights of or harms or threatens the safety of other users or the Service.
- shares Personal information about others, without their consent
Any use or reliance on any Content or materials posted via the Service or obtained by you through the Service is at your own risk. We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any Content or communications posted via the Services or endorse any opinions expressed via the Service. You understand that by using the Service, you may be exposed to Content that might be offensive, harmful, inaccurate or otherwise inappropriate, or in some cases, Content that have been mislabeled or is otherwise deceptive. Under no circumstances will we be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of any Content generated or made available via the Service.
We give you a personal, limited, worldwide, royalty-free, non-assignable, non-sublicensable and non-exclusive license to use the software that is provided to you by us as part of the Service for your business use. This license is for the sole purpose of enabling you to use the Service as provided by us, subject to these Terms.
You may not do any of the following while accessing or using the Services: (i) access, tamper with, or use non-public areas of the Service, our internal computer systems including technical delivery systems of our subcontractors used to provide the Service; (ii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (iii) access or search or attempt to access or search the Service by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by us (and only pursuant to those terms and conditions), unless you have been specifically allowed to do so in a separate agreement with us; (iv) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Service to send altered, deceptive or false source-identifying information; or (v) interfere with, or disrupt, (or attempt to do so), the access of any user, host or network, or by scripting the creation of Content in such a manner as to interfere with or create an undue burden on the Service or its users.
The Service may contain cryptographic functionality where the export of such could be restricted under applicable export control laws. You shall not export or re-export the Service or parts of it in violation of such laws or regulations.Charging for Use of the Services
The Service is offered as a paid business version. You can choose to upgrade your account, which will give you additional features in the rooms you own. The additional features will then be available to all users in your corporate, even if they’re anonymous. We reserve the right to change the features included in our plans, the price of the additional plans and the structure of the plans at any time. We will notify all paying users of material changes to the content, price and terms of the plan.
All payments shall be made in. Should you choose to re-activate your subscription during the period after cancellation, you will start a new subscription from the end date of the previous subscription, and will continue to have additional features.
## 4\. Privacy and Personal Data
When delivering the Service, app.vsight.io will collect and process personal data about you and your use of the Service. The updated Privacy Policy is available on this page. By using our Service, you agree that app.vsight.io can use your personal data in accordance with our Privacy Policy and in accordance with the consents you have given us.
app.vsight.io will comply with EU privacy regulations.
## 5\. Communication
app.vsight.io may need to send you information about the Service, such as important service announcements and administrative messages, by SMS, e-mail or other means of electronic communication, by posting a notice on the Website, or through any other relevant communication channels.
app.vsight.io may offer to send you promotional information by SMS, e-mail or other means of electronic communication.
## 6\. Integrations
We may make available functionality allowing you to integrate other services (“Integration Service”) into app.vsight.io. Usage of such services will be governed by the Terms applicable for the Integration Service used.
When using the Service or third-party integrations to the Service, you may be exposed to commercial messages and advertisements. The Website and the Service may contain links to third party websites. These links are provided solely as a convenience to you and not as an endorsement by app.vsight.io of the contents of such third party websites. app.vsight.io excludes any responsibility for the content of linked third party websites.
## 7\. Intellectual Property Rights
All rights, title to and interest in the Service (excluding User Content) are and will remain the exclusive property of app.vsight.io. The Service and its content are protected by copyright and other intellectual property rights in the country you reside as well as foreign countries.
Except for the limited, personal, non-exclusive, non-transferable and revocable license granted to you for the sole purpose of your use of the Service in compliance with the Terms, you are not granted any ownership of or license to any intellectual property rights in our Service or in the content owned by us our partners that you access through the Service.
The trademarks, logos, domain names and any other similar signs or symbols which are displayed on the Website or as part of the Service are the registered and unregistered marks of app.vsight.io. Nothing in the Terms grants you the right to use any such marks.
You retain your rights to any Content you submit, post or display on or through the Service. By submitting User Content, you grant app.vsight.io, or must procure that your licensors grant app.vsight.io, a non-exclusive, royalty-free, perpetual, transferable, sub-licensable, irrevocable and worldwide license to use, reproduce, store, modify, distribute, publish and create derivative works of such User Content for any purpose. You represent and warrant that you own any User Content submitted by you or that you otherwise are entitled to submit such User Content and to grant us such license.
## 8\. Termination
You may stop using our Service, by deleting your account in Settings on your personal account on the website. As a subscriber of the paid version, you may terminate your subscription at any time, and will have access to the Service for the remaining billing (pre-paid) period. The Company reserves the right to terminate the Service and the agreement with you with immediate effect upon written notice to you. No users are entitled to refunds upon termination due to breach of these Terms.9. Miscellaneous
**Disclaimer of warranty.** app.vsight.io provides the Service to you as is. You acknowledge that the Service is not error-free. You use it at your own risk and discretion. That means the Service doesn’t come with any warranty. None express, none implied. app.vsight.io makes no warranties, expressed or implied, with respect to the availability, merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, performance and quality of the Service. app.vsight.io will from time to time have to carry out updates and maintenance of the Service, due to technical, security or operational reasons, during which time the Service might be unavailable. app.vsight.io will make reasonable efforts to arrange updates and maintenance outside of peak usage hours.
**Limitation of Liability.** app.vsight.io shall not be liable for any damages, whether arising under law, contract, warranty, indemnification, tort or otherwise, including, without limitation, incidental and consequential damages, loss of profits or business opportunities, or damages resulting from loss of data or loss of access to the Service. In any event, app.vsight.io’s total liability shall not exceed the amount paid by you for the Service during the last 12 months prior to the incident that causes the liability.
**Indemnity.** You agree to indemnify, defend and hold harmless app.vsight.io and its partners from all claims, liabilities and expenses (including reasonable attorney’s fees) that arise from your misuse of the Service in breach of the Terms or applicable laws. app.vsight.io reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. You shall cooperate in good faith with app.vsight.io in asserting any available defenses.
**Partial invalidity.** If any provision of the Terms is declared invalid or unenforceable by a court or other binding authority, the remaining terms (or parts), conditions and provisions shall continue to be valid and enforceable to the fullest extent permitted by law.
**Force majeure.** Force Majeure means any circumstances beyond the reasonable control of either party, including, without limitation, fire, explosion, strikes or other labor disputes, riots or other civil disturbances, voluntary or involuntary compliance with any law, order regulation, recommendation or request of any governmental authority, and errors or downtime in networks, power supply, gateway or similar failures of communication. Neither party will have any liability, other than for the payment of money owing, for their failure to perform any of their contractual obligations arising out of or in connection with events of force majeure.
**Assignment.** app.vsight.io is entitled, in whole or in part, to assign its rights and obligations under the Terms to a third party at its own discretion.
**Choice of Law and Dispute Resolution.** The Terms shall be governed by and interpreted in accordance with law of Germany. Any dispute, controversy or claim arising out of or in connection with the Terms shall be subject to the jurisdiction of the Germany courts with the district court of Frankfurt, Germany as the legal venue.
---
### Troubleshooting & Emergency
URL: https://vsight.io/troubleshooting-emergency/
Description: Industrial remote troubleshooting software: self-guided workflows + live AR remote assistance for fast emergency fault resolution and lower equipment downtime.
Home
In industrial operations, troubleshooting and emergency situations can arise unexpectedly, requiring immediate attention and resolution to prevent downtime, safety hazards, or equipment damage. However, identifying and addressing these issues quickly and effectively can be challenging, especially when dealing with complex machinery or equipment that requires specialized knowledge and expertise.
### Conditional Workflows for Autonomous Problem-Solving
With VSight Workflow, field technicians can autonomously identify and fix the problem by following the digital instructions on a workflow easily.
### Real-Time Expert Guidance for Field Technicians
With remote visual assistance, field technicians can receive real-time support from colleagues who can visually guide with precise annotations on video streams, images and help resolve the issue as if working together in person.
### Clear Video Guidelines for Swift Action in Emergency
Onsite staff can follow clear, step-by-step instructions through pre-recorded video guidelines, ensuring that emergency situations are addressed promptly and effectively. This reduces confusion and helps maintain safety, preventing potential security issues.
## Explore Other Use Cases
[
TROUBLESHOOTING & EMERGENCY
](https://vsight.io/troubleshooting-emergency/)
[
DIAGNOSIS BEFORE ONSITE ARRIVAL
](https://vsight.io/diagnosis-before-onsite-arrival/)
[
MAINTENANCE & REPAIR
](https://vsight.io/maintenance-repair/)
[
AFTER-SALES SERVICE & SUPPORT
](https://vsight.io/after-sales-service-support/)
[
INSPECTION AND QUALITY ASSURANCE
](https://vsight.io/inspection-quality-assurance/)
[
ASSEMBLING OR COMMISSIONING
](https://vsight.io/assembling-commissioning/)
[
TECHNICIAN ONBOARDING & TRAINING
](https://vsight.io/technician-onboarding-training/)
## Learn more about VSight
See how VSight can help you with your field service, maintenance, onboarding and training operations.
[Request Demo](https://vsight.io/request-demo/)
---
### Visual Support for Utilities & Energy
URL: https://vsight.io/utilities-visual-support/
Description: Cut truck rolls, transfer expert knowledge and keep field crews safe. VSight brings AR remote visual support and inspection to utilities — for customers, meters and field work.
Utilities and energy providers face three pressures at once: a customer base that increasingly expects digital self-service, an aging field workforce taking decades of expertise into retirement, and field work that is both expensive to dispatch and, in many cases, dangerous. VSight helps on all three with browser-based visual remote assistance and AR — connecting customers, field crews and remote experts through a live camera view, with no app to download.
## Why utilities are going visual (industry benchmarks)
- Utility **digital-experience satisfaction is just 594/1,000** — far below wealth management (718) and insurance apps (702) — and 27% of utilities offer no mobile app (J.D. Power, 2024). The self-service gap is wide.
- An estimated **~97% of ARRA-funded smart meters never delivered the promised customer-facing benefits** (Mission:data Coalition, via Utility Dive, 2022) — a major customer-enablement gap.
- Up to **~50% of the utility workforce is expected to retire within 5–10 years** (CEWD) — putting expert knowledge at risk.
- Power-line workers rank among the **top-10 most dangerous U.S. occupations** (~19 fatalities per 100,000), with overhead-line contact the leading cause of electrical workplace fatalities (BLS; ESFI) — a strong case for remote inspection.
These are independent industry figures from the named sources cited below.
## Three problems, one visual layer
### Customer & meter support
Guide customers through meter reading, connections, smart-home energy devices and outage triage over live video — closing the digital-experience gap and resolving issues without a dispatch. (See [what a truck roll costs](https://vsight.io/glossary/what-is-a-truck-roll/).)
### Expert-on-demand for the field
As senior technicians retire, a remote expert can see exactly what a junior field worker sees — through a phone or hands-free smart glasses — and guide the job step by step, transferring knowledge in real time instead of losing it.
### Remote inspection & fewer dispatches
Inspect assets, meters and sites remotely before sending a crew, avoiding unnecessary truck rolls and arriving prepared when a visit is genuinely needed.
### Safety on hazardous work
Put remote expert eyes on hazardous tasks without adding people to the danger zone — review the situation live, annotate, and confirm the safe procedure before work proceeds.
## How it works — a visual session in three taps, no app
1. **A link is sent** by SMS or email — no app store, no account.
2. **The camera opens** in the phone's browser (or on hands-free smart glasses for field crews); the expert sees the live view.
3. **The expert guides and documents** with AR annotations, freeze-frame and photo capture, logging the outcome.
## What is a truck roll?
A truck roll is dispatching a technician and vehicle to a site — the most expensive way to resolve an issue, commonly cited at $150–$1,000 all-in. Visual support cuts avoidable truck rolls by letting experts see and resolve issues remotely. See our glossary: [What is a truck roll?](https://vsight.io/glossary/what-is-a-truck-roll/)
## References
- J.D. Power — 2024 U.S. Utility Digital Experience Study.
- Mission:data Coalition (via Utility Dive) — smart-meter benefits analysis, 2022.
- Center for Energy Workforce Development (CEWD) — energy workforce data.
- U.S. Bureau of Labor Statistics / ESFI — occupational fatality data for line workers.
## Learn more about VSight
See how utilities use visual support for customers, field crews and safety.
[Request Demo](https://vsight.io/request-demo/)
---
### Video Hub
URL: https://vsight.io/video-hub/
Description: Watch VSight product walkthroughs, webinars and feature tutorials. See AR remote assistance and digital work instructions in action across real use cases.
## Video Hub:
Explore, Learn, and Leverage VSight
Explore our diverse range of video content, featuring webinars, the latest product updates, insightful videos delving into the ‘why’ behind VSight and demonstrating how you can maximize its benefits. Dive into our educational materials and much more—all conveniently available in one place!
Browse Videos
## Discover VSight Platform with
10-Minute Walkthrough Demos!
Get an exclusive sneak peek into the VSight platform with 10-minute walkthrough demos. Dive into our features and functionalities, exploring the potential of VSight firsthand.
[
### VSight Remote Walkthrough
](https://vsight.io/remote-walkthrough/)[
### VSight Workflow Walkthrough
](https://vsight.io/workflow-walkthrough/)[
### VSight VideoFlow Walkthrough
](https://vsight.io/videoflow-walkthrough/)
## Webinars
If you couldn’t make it to our live webinars and want to check out insightful discussions with our customers about their real-life experiences and tips on visual remote support, augmented reality, and digital workflows for field operations, you’re in the right spot.
[](https://vsight.io/video-hub/webinar-remote-acceptance-tests/)
## July 18, 2022
### [Remote Acceptance Tests of Special Machinery with AR](https://vsight.io/video-hub/webinar-remote-acceptance-tests/)
ENGLISH
[Watch this webinar to discover the precise scope of Unival’s digitization efforts and take an eye-opening journey through practical real-world examples.](https://vsight.io/video-hub/webinar-remote-acceptance-tests/)
[Watch Now](https://vsight.io/video-hub/webinar-remote-acceptance-tests/)
[](https://vsight.io/video-hub/webinar-digitization-of-a-traditional-industry/)
## July 18, 2022
### [Digitization of a Traditional Industry: Mechanical Engineering in the Stone and Earth Industry](https://vsight.io/video-hub/webinar-digitization-of-a-traditional-industry/)
GERMAN
[In this webinar, we examine HAZEMAG’s practices in the transition to digitalization.](https://vsight.io/video-hub/webinar-digitization-of-a-traditional-industry/)
[Watch Now](https://vsight.io/video-hub/webinar-remote-acceptance-tests/)
[](https://vsight.io/video-hub/webinar-digitalization-in-service-operations/)
## July 18, 2022
### [Digitalization in Service and Maintenance Operations with Smart Glasses](https://vsight.io/video-hub/webinar-digitalization-in-service-operations/)
TURKISH
[In this engaging webinar, we explore the wide-ranging applications of augmented reality and smart glasses in the industrial sector while staying updated on the latest trends.](https://vsight.io/video-hub/webinar-digitalization-in-service-operations/)
[Watch Now](https://vsight.io/video-hub/webinar-remote-acceptance-tests/)
## Why VSight Remote?
Get inspired and learn the various ways you can benefit from VSight Remote.
[](#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJ0eXBlIjoidmlkZW8iLCJ2aWRlb1R5cGUiOiJ5b3V0dWJlIiwidXJsIjoiaHR0cHM6XC9cL3d3dy55b3V0dWJlLmNvbVwvZW1iZWRcLzlLZmktWXk0Y0pRP2ZlYXR1cmU9b2VtYmVkIn0%3D)
### Work Remotely, Easily, Efficiently with Augmented Reality
[](#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJ0eXBlIjoidmlkZW8iLCJ2aWRlb1R5cGUiOiJ5b3V0dWJlIiwidXJsIjoiaHR0cHM6XC9cL3d3dy55b3V0dWJlLmNvbVwvZW1iZWRcL1dsaVNGTGR3SWFvP2ZlYXR1cmU9b2VtYmVkIn0%3D)
### Quick Access to a Remote Meeting on the Field
[](#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJ0eXBlIjoidmlkZW8iLCJ2aWRlb1R5cGUiOiJ5b3V0dWJlIiwidXJsIjoiaHR0cHM6XC9cL3d3dy55b3V0dWJlLmNvbVwvZW1iZWRcL25RY1hndE1LVkl3P2ZlYXR1cmU9b2VtYmVkIn0%3D)
### Keep Collaborating Despite the Poor Internet Connection and Noisy Environments
[](#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJ0eXBlIjoidmlkZW8iLCJ2aWRlb1R5cGUiOiJ5b3V0dWJlIiwidXJsIjoiaHR0cHM6XC9cL3d3dy55b3V0dWJlLmNvbVwvZW1iZWRcL01WcTJEc0tQVTh3P2ZlYXR1cmU9b2VtYmVkIn0%3D)
### Recording Remote Sessions for Customer Management, Training, Reporting & Auditing
[](#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJ0eXBlIjoidmlkZW8iLCJ2aWRlb1R5cGUiOiJ5b3V0dWJlIiwidXJsIjoiaHR0cHM6XC9cL3d3dy55b3V0dWJlLmNvbVwvZW1iZWRcL2VzZ3FsWGp0SlZnP2ZlYXR1cmU9b2VtYmVkIn0%3D)
### Elevate Your Training Operations with AR-Powered Remote Sessions
## Why VSight Workflow?
Explore the various ways VSight Workflow can inspire and benefit your organization.
[](#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJ0eXBlIjoidmlkZW8iLCJ2aWRlb1R5cGUiOiJ5b3V0dWJlIiwidXJsIjoiaHR0cHM6XC9cL3d3dy55b3V0dWJlLmNvbVwvZW1iZWRcL0dmTWdSSERYN044P2ZlYXR1cmU9b2VtYmVkIn0%3D)
### Turn Your Paper-Based Processes into Digital to Maximize Efficiency, Accuracy and Safety
[](#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJ0eXBlIjoidmlkZW8iLCJ2aWRlb1R5cGUiOiJ5b3V0dWJlIiwidXJsIjoiaHR0cHM6XC9cL3d3dy55b3V0dWJlLmNvbVwvZW1iZWRcL2VJNFFNZm9rNGNzP2ZlYXR1cmU9b2VtYmVkIn0%3D)
### Accelarate Your Manufacturing Processes with Digital Workflows
[](#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJ0eXBlIjoidmlkZW8iLCJ2aWRlb1R5cGUiOiJ5b3V0dWJlIiwidXJsIjoiaHR0cHM6XC9cL3d3dy55b3V0dWJlLmNvbVwvZW1iZWRcL055U3gxSTNaNmdvP2ZlYXR1cmU9b2VtYmVkIn0%3D)
### Seamlessly Manage Your Work Processes with Digital Workflows
[](#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJ0eXBlIjoidmlkZW8iLCJ2aWRlb1R5cGUiOiJ5b3V0dWJlIiwidXJsIjoiaHR0cHM6XC9cL3d3dy55b3V0dWJlLmNvbVwvZW1iZWRcL1lRNS1LY2ZkT0JRP2ZlYXR1cmU9b2VtYmVkIn0%3D)
### Explore Jim’s Task Completion Journey with VSight Workflow
[](#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJ0eXBlIjoidmlkZW8iLCJ2aWRlb1R5cGUiOiJ5b3V0dWJlIiwidXJsIjoiaHR0cHM6XC9cL3d3dy55b3V0dWJlLmNvbVwvZW1iZWRcL0JIY2NkR3JMa0U0P2ZlYXR1cmU9b2VtYmVkIn0%3D)
### Streamline Your Training Processes with VSight
[](#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJ0eXBlIjoidmlkZW8iLCJ2aWRlb1R5cGUiOiJ5b3V0dWJlIiwidXJsIjoiaHR0cHM6XC9cL3d3dy55b3V0dWJlLmNvbVwvZW1iZWRcL1QzQ2YwamtUemNJP2ZlYXR1cmU9b2VtYmVkIn0%3D)
### Elevate Assembly & Commissioning Processes
[](#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJ0eXBlIjoidmlkZW8iLCJ2aWRlb1R5cGUiOiJ5b3V0dWJlIiwidXJsIjoiaHR0cHM6XC9cL3d3dy55b3V0dWJlLmNvbVwvZW1iZWRcL041aldkcjhiVGhrP2ZlYXR1cmU9b2VtYmVkIn0%3D)
### Optimize Auditing & Inspection Processes
[](#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJ0eXBlIjoidmlkZW8iLCJ2aWRlb1R5cGUiOiJ5b3V0dWJlIiwidXJsIjoiaHR0cHM6XC9cL3d3dy55b3V0dWJlLmNvbVwvZW1iZWRcL3RiWC15aVU5N2x3P2ZlYXR1cmU9b2VtYmVkIn0%3D)
### Maximize Efficiency in Your Site Visits with Accurate Pre-Diagnosis
## Product Spotlight: Monthly Updates
Each month, stay on top of the latest updates and new features on VSight Platform.
[](#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJ0eXBlIjoidmlkZW8iLCJ2aWRlb1R5cGUiOiJ5b3V0dWJlIiwidXJsIjoiaHR0cHM6XC9cL3d3dy55b3V0dWJlLmNvbVwvZW1iZWRcLzB3VGVETkw0WmVRP2ZlYXR1cmU9b2VtYmVkIn0%3D)
May, 2024
Access Required Files During Workflow Completion
[](#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJ0eXBlIjoidmlkZW8iLCJ2aWRlb1R5cGUiOiJ5b3V0dWJlIiwidXJsIjoiaHR0cHM6XC9cL3d3dy55b3V0dWJlLmNvbVwvZW1iZWRcL051RVhBeGZEMHhjP2ZlYXR1cmU9b2VtYmVkIn0%3D)
March, 2024
Collect Tag-ID Info Seamlessly
[](#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJ0eXBlIjoidmlkZW8iLCJ2aWRlb1R5cGUiOiJ5b3V0dWJlIiwidXJsIjoiaHR0cHM6XC9cL3d3dy55b3V0dWJlLmNvbVwvZW1iZWRcL3g1aHFlZ1NKaVJZP2ZlYXR1cmU9b2VtYmVkIn0%3D)
January, 2024
Connect to a Remote Expert at Any Stage of the Workflow
[](#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJ0eXBlIjoidmlkZW8iLCJ2aWRlb1R5cGUiOiJ5b3V0dWJlIiwidXJsIjoiaHR0cHM6XC9cL3d3dy55b3V0dWJlLmNvbVwvZW1iZWRcL2NSQTVQYl91c25vP2ZlYXR1cmU9b2VtYmVkIn0%3D)
November, 2023
Workflow Label Filter
[](#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJ0eXBlIjoidmlkZW8iLCJ2aWRlb1R5cGUiOiJ5b3V0dWJlIiwidXJsIjoiaHR0cHM6XC9cL3d3dy55b3V0dWJlLmNvbVwvZW1iZWRcL3AtVUl4R291YjE0P2ZlYXR1cmU9b2VtYmVkIn0%3D)
October, 2023
Remote Magic: Offline Ticket Wizard
[](#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJ0eXBlIjoidmlkZW8iLCJ2aWRlb1R5cGUiOiJ5b3V0dWJlIiwidXJsIjoiaHR0cHM6XC9cL3d3dy55b3V0dWJlLmNvbVwvZW1iZWRcL29jZnFYazdLeGVZP2ZlYXR1cmU9b2VtYmVkIn0%3D)
September, 2023
User Statuses
[](#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJ0eXBlIjoidmlkZW8iLCJ2aWRlb1R5cGUiOiJ5b3V0dWJlIiwidXJsIjoiaHR0cHM6XC9cL3d3dy55b3V0dWJlLmNvbVwvZW1iZWRcL0g0R0NUcm1QS240P2ZlYXR1cmU9b2VtYmVkIn0%3D)
August, 2023
Chart Reports for Remote Sessions
[](#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJ0eXBlIjoidmlkZW8iLCJ2aWRlb1R5cGUiOiJ5b3V0dWJlIiwidXJsIjoiaHR0cHM6XC9cL3d3dy55b3V0dWJlLmNvbVwvZW1iZWRcL3FFdVZ2UjlfcV9nP2ZlYXR1cmU9b2VtYmVkIn0%3D)
May, 2023
Level-up Your Workflows with AI
[](#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJ0eXBlIjoidmlkZW8iLCJ2aWRlb1R5cGUiOiJ5b3V0dWJlIiwidXJsIjoiaHR0cHM6XC9cL3d3dy55b3V0dWJlLmNvbVwvZW1iZWRcL2JaVV9adE12M2RZP2ZlYXR1cmU9b2VtYmVkIn0%3D)
April, 2023
Translation: Multi-language Workflows
[](#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJ0eXBlIjoidmlkZW8iLCJ2aWRlb1R5cGUiOiJ5b3V0dWJlIiwidXJsIjoiaHR0cHM6XC9cL3d3dy55b3V0dWJlLmNvbVwvZW1iZWRcL2dQZmFxRjYxSUNjP2ZlYXR1cmU9b2VtYmVkIn0%3D)
March, 2023
Outlook Integration with VSight Remote
[](#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJ0eXBlIjoidmlkZW8iLCJ2aWRlb1R5cGUiOiJ5b3V0dWJlIiwidXJsIjoiaHR0cHM6XC9cL3d3dy55b3V0dWJlLmNvbVwvZW1iZWRcL1hNbnVudjZncHM0P2ZlYXR1cmU9b2VtYmVkIn0%3D)
February, 2023
Simplify Complex Processes with Conditional Workflows
## Check Out More Resources
[
Tune in to
Our Podcast
Our podcast covers everything you need to know, helping you stay at the forefront of the industry. With new episodes launching during the first week of every month, you’ll always be up-to-date with the latest insights and innovations.
](https://vsight.io/podcast/)[
Go to Customer
Success Stories
Explore how our customers effectively increase their productivity and reduce operating costs by streamlining and automating their processes with VSight.
](https://vsight.io/case-studies/)
---
### Digitalization in Service and Maintenance Operations with Smart Glasses
URL: https://vsight.io/video-hub/webinar-digitalization-in-service-operations/
Description: Free webinar: how smart glasses digitalize service and maintenance with hands-free guidance, remote support and digital workflows. Featuring Anadolu Isuzu.
Home
[
](https://vsight.io/video-hub/)
[VIDEO HUB](https://vsight.io/video-hub/)
In this engaging webinar, we explore the wide-ranging applications of augmented reality and smart glasses in the industrial sector while staying updated on the latest trends. Our special guest, Göktuğ Uyan, Technical Support and Service Training Manager at Anadolu Isuzu, shares invaluable firsthand experience and insights, addressing questions from our audience.
Speakers:
Göktuğ Uyan, Technical Support and Service Training Manager
İsmet Özmen, CTO and Co-Founder at VSight
Kerem Arıtürk, Regional Sales Manager at VSight
About Anadolu Isuzu:
Anadolu Isuzu is a joint stock company open to public in the partnership of Isuzu Motors Limited and Itochu. Its main functioning areas are production and marketing of commercial vehicles such as light trucks, trucks, small buses and pick-up.
Language:
TURKISH
### To access the webinar, please fill out the form:
Access form: first name, last name, business email and phone number. Submitting it unlocks the video on the VSight Video Hub.
---
### Digitization of a Traditional Industry: Mechanical Engineering in the Stone and Earth Industry
URL: https://vsight.io/video-hub/webinar-digitization-of-a-traditional-industry/
Description: Free webinar with HAZEMAG: digitizing mechanical engineering in the stone & earth industry with AR remote diagnostics and modern maintenance workflows.
Home
[
](https://vsight.io/video-hub/)
[VIDEO HUB](https://vsight.io/video-hub/)
In this webinar, we examine HAZEMAG’s practices in the transition to digitalization. Björn Wegener, Head of Service at HAZEMAG will share his experience with our audience and will answer the most frequently asked questions along with the chat.
Speakers:
Björn Wegener, Head of Service at HAZEMAG
Marcus Lange, Director of Sales at VSight
About HAZEMAG:
HAZEMAG is a global partner, delivering sustainable success to their customers in the raw materials industry, backed by an extensive history in product innovation, application experience and engineering excellence.
Language:
GERMAN
### To access the webinar, please fill out the form:
Access form: first name, last name, business email and phone number. Submitting it unlocks the video on the VSight Video Hub.
---
### Remote Acceptance Tests of Special Machinery with AR
URL: https://vsight.io/video-hub/webinar-remote-acceptance-tests/
Description: Free webinar with Unival: run remote machine acceptance tests with AR remote assistance — collaborate live, improve accuracy and cut travel for FAT/SAT.
Home
[
](https://vsight.io/video-hub/)
[VIDEO HUB](https://vsight.io/video-hub/)
Watch this webinar to discover the precise scope of Unival’s digitization efforts and take an eye-opening journey through practical real-world examples. David Vollmar, Managing Director at Unival showcases how they leverage visual remote assistance to streamline factory acceptance tests.
Speakers:
David Vollmar, Managing Director at Unival
Marcus Lange, Director of Sales at VSight
About Unival:
Unival group is an innovation leader from Germany providing integrated security solutions to industrial and governmental organizations in more than 50 countries for over 20 years. unival’s products undergo rigorous testing to ensure the highest reliability and operability, even in challenging environments, and they are deeply committed to protecting people, assets, and organizations against security threats.
Language:
ENGLISH
### To access the webinar, please fill out the form:
Access form: first name, last name, business email and phone number. Submitting it unlocks the video on the VSight Video Hub.
---
### VideoFlow Walkthrough
URL: https://vsight.io/videoflow-walkthrough/
Description: Watch the VSight VideoFlow walkthrough: see how AI turns recorded video into step-by-step digital work instructions and training guides in minutes.
## Welcome to the VSight VideoFlow Walkthrough
Discover how to capture expert know-how and transform it into interactive, step-by-step video manuals and work orders in minutes—no complex editing required
Watch Now
## What You’ll Learn:
##### AI-Powered Video Processing
See how our advanced AI technology automatically segments your video content into logical steps, saving you time and effort.
##### Effortless Workflow Creation
Learn to convert your tutorial, training, and how-to videos into structured video manuals and workflows with just a few clicks.
##### Step Editing
Explore the intuitive interface that allows you to fine-tune AI-generated steps, add descriptions, and adjust timestamps with ease.
##### Seamless Integration
Discover how VideoFlow works alongside other VSight solutions, enhancing your existing processes and documentation.
### To access the VSight VideoFlow Walkthrough video, please fill out the form:
Access form: first name, last name, business email and phone number. Submitting it unlocks the video on the VSight Video Hub.
---
### Visual Assistance Software
URL: https://vsight.io/visual-assistance-software/
Description: Visual assistance software lets agents and experts see what a customer sees through their phone camera and guide the fix with live AR — no app. Capabilities, use cases and how to choose.
Visual assistance software — also called remote visual support or visual remote assistance — lets a support agent, technician or expert see what a customer or field worker sees through their smartphone camera, and guide them to a resolution with live augmented-reality (AR) annotations. Instead of describing a problem over voice, the customer points their camera at the device, vehicle or equipment, and the expert sees it in real time, draws on the live image, captures evidence and resolves the issue remotely.
VSight Remote is visual assistance software built for this exact job: HD see-what-I-see video with live AR annotation that runs in any mobile browser with no app to download, used across telecom contact centers, insurance claims, field service and industrial support.
## What is visual assistance software?
Visual assistance software combines live video, AR annotation and evidence capture so a remote expert can see and guide a fix through someone else's camera. The best tools are browser-based (no app to download), work on any smartphone and on industrial smart glasses, capture documentation for QA and compliance, and integrate with the CRM, CCaaS or claims systems teams already use.
## What to look for when choosing
- **No app to download** — browser-based sessions over WebRTC drive the highest customer adoption.
- **Live AR annotation** — point, draw and freeze-frame on the live video.
- **Evidence capture & recording** — time-stamped, geotagged photos and session recordings for QA, audit and fraud defense.
- **Device range** — phones, tablets, browsers and industrial smart glasses.
- **Integrations** — launch from and write back to CRM, CCaaS and claims/ERP systems.
- **Security & compliance** — end-to-end encryption, GDPR/HIPAA, ISO 27001.
- **White-label** — ship support under your own brand where needed.
## Where visual assistance software is used
- **Telecom & contact centers** — guide subscribers through router and Wi‑Fi fixes. See [visual support for telecom call centers](https://vsight.io/telecom-visual-support/).
- **Insurance** — video FNOL and remote visual inspection of damage. See [visual claims & video FNOL](https://vsight.io/insurance-visual-claims/).
- **Field service & industrial** — remote expert support for technicians. See [VSight Remote](https://vsight.io/ar-remote-assistance/).
- **After-sales & customer support** — help customers service products remotely. See [after-sales service & support](https://vsight.io/after-sales-service-support/).
## Comparing visual assistance platforms
Evaluating options? See how VSight compares as a [TechSee alternative](https://vsight.io/techsee-alternative/) and a [SightCall alternative](https://vsight.io/sightcall-alternative/).
## Learn more about VSight
See how VSight's visual assistance software works for your team.
[Request Demo](https://vsight.io/request-demo/)
---
### VSight Remote for AKYAPAK
URL: https://vsight.io/vsight-remote-for-akyapak/
Description: See how AKYAPAK Machinery monitors assembly lines, cuts downtime and trains technicians with VSight AR remote assistance. Read the case study.
Home
[](https://vsight.io/case-studies/)
## [CASE STUDIES](https://vsight.io/case-studies/)
## Monitoring Assembly Lines in AKYAPAK through
VSight Remote Assistance
Augmented Reality (AR) is already used in various areas in production engineering. In addition, this technology applies as an assistance system for many assembly processes. Including here planning, assembly design, and the maintenance of machines.
VSight Remote with its AR tools helps the technicians of AKYAPAK to get all process relevant information directly on site. Thus the interruption of different processes is as short as possible. The visualization is done by streaming live videos and audio elements. Additionally, VSight Remote links at real-time the contact center with the field where the work is in process.
### VSight Remote facilitates skill transfer for addressing assembly and maintance of large machineries.
## Challenge
Showing process-relevant informationof assembly lines is an important taskin different processes for AKYAPAK.During these processes is required anextensive knowledge of the usedmachines and their control systems. Issues that technicians might facecould cause delay of these processes.
## Solution
VSight Remote supports AKYAPAK technicians with dissolved virtual instructions for assembling or repairing a machine tool. Technicians can see where a part has to be applied and which tools are needed.
## Results
VSight Remote connects contact center experts to technicians that provides all instructions showed inthe right order and at a real-time. Therefore, technicians can alsomaintain machine tools which are unfamiliar. No time consuming fortraining is necessary because the required knowledge is recorded and it can be used at a later time.
For more difficult issues, predefined instructions may not be sufficient. Accordingly, in this case, knowledge of the expert is necessary. So, VSight Remote Assistance for AKYAPAK can solve this issue. Specifically, the maintenance expert from the contact center accomplishes technical support to a maintenance operator on-site. Additionally, the expert has the ability to share files such as 3D objects, PDF, or image sharing. Therefore, this allows effective communication among users. VSight Remote has several elements for creating AR-based instructions (e.g.highlighting components or marking dangerous zones that help on reducing exposure to incidents, human errors, and breakdowns).
Real-time two-way audio and video capabilities provided by VSight Remote, allow technicians of AKYAPAK to make annotations that remain stable on the shared scene.
VSight Remote instantaneously helps to diagnose and solve issues, while costly expenses of moving skilled experts from site to site are drastically reducing.
### In maintenance and assembly tasks the technicians act mainly with hands. VSight Remote offers a high impact on helping technicians performing their tasks hands-free.
## Read Other Case Studies
[
Automotive Repair & Maintenance in MAN with VSight
](https://vsight.io/vsight-remote-for-man/)[
Solving Complex Mechanical Problems in ISUZU with VSight
](https://vsight.io/vsight-remote-for-isuzu/)[
VSight Remote Improves Mining Productivity
](https://vsight.io/vsight-remote-for-mining-sector/)
---
### VSight Remote for CMP
URL: https://vsight.io/vsight-remote-for-cmp/
Description: See how CMP improved mining productivity and safety while cutting equipment-inspection costs with VSight AR remote assistance. Read the case study.
Home
[](https://vsight.io/case-studies/)
## [CASE STUDIES](https://vsight.io/case-studies/)
## VSight Remote for Mining Sector
## Improving Productivity and Connecting Mining
Sector Workforce through VSight Remote
Mining companies worldwide are always striving to increase profits by reducing costs. The mining industry heavily relies on expensive equipment. State-of-the-art technologies like Augmented Reality (AR) are becoming essential. These technologies offer opportunities to improve safety, increase productivity, and extend the reach of expert operators who cannot be physically present at the job site.
The Covid-19 pandemic taught us the importance of working differently. Travel bans and local restrictions made mining challenges more difficult. VSight Remote addresses these challenges by connecting experts from around the world to solve problems. For example, a specialist from Australia can remotely demonstrate machinery to operators in Compania Minera Pacifica (CMP) near Vallenar. Remote problem-solving allows a supervisor working from home in Antofagasta to virtually join the team at Minera Caserones in the Andes.
VSight is transforming the mining processes. It offers the fastest and easiest technology to use for end-users. We also started utilizing VSight Remote to develop new procedures aimed at reducing the presence of contractors on the site, resulting in additional cost savings and improved safety.
## Challenge
Inspecting critical equipment in LC Mining is a complex, time-consuming, and costly process. It can also be hazardous, especially when external contractors are required on-site. Field operators and engineers often struggle to resolve maintenance issues, requiring input from equipment specialists who may live in different countries. Coordinating and completing inspections with these experts can take weeks and lead to escalating costs.
## Solution
VSight Remote enables our field operators with AR technology to get real-time maintenance and inspection support from remote experts. This simplified solution enhances safety by reducing the number of people on-site and improves efficiency by minimizing travel and operational expenses.
## Results
Our customers witnessed the efficiency of AR-powered remote collaboration solutions in helping their operators and reducing costs. Thanks to VSight, sharing knowledge and resolving issues in real-time has never been easier. We saw at **significant** cost reductions in critical equipment inspection, daily procedures, and incident tracking just three months after implementing VSight Remote.
VSight is transforming the mining processes. It offers the fastest and easiest technology to use for end-users. We also started utilizing VSight Remote to develop new procedures aimed at reducing the presence of contractors on the site, resulting in additional cost savings and improved safety.
Project inspections, private tenders, training, and other meetings that previously required access to the operational site are now handled through VSight in real-time. This increased efficiency in delivery accelerates the resolution of operational hazards and facilitates the transfer of knowledge from experienced mining professionals who cannot travel to on-site operators. Incident investigation is also accelerated as VSight enables real-time connections among all parties involved, regardless of their location.
“Field users of VSight describe feeling more confident in their activities, knowing that the technology embedded in their helmets provides real-time access to mentors and experts. Timely remote instruction in the mining environment has proven to be transformative.”
Our partner, Alert2Gain (A2G), plays a crucial role in linking isolated mining operations with experts worldwide. This fosters the sharing of expertise and knowledge transfer to younger generations. A2G professionals possess a deep understanding of this technology’s usage in mining and capital-intensive industries, ensuring immediate remote support to comply with best practices. This includes maintenance, operational safety, inspections, and auditing at remote sites, as well as remote support from international experts who are unable to travel.
## Read Other Case Studies
[
Automotive Repair & Maintenance in MAN with VSight
](https://vsight.io/vsight-remote-for-man/)[
Monitoring of Assembly Lines for AKYAPAK
](https://vsight.io/vsight-remote-for-akyapak/)[
Solving Complex Mechanical Problems in ISUZU with VSight
](https://vsight.io/vsight-remote-for-isuzu/)
---
### VSight Remote for ISUZU
URL: https://vsight.io/vsight-remote-for-isuzu/
Description: See how ISUZU solves complex mechanical problems and trains technicians faster, with less downtime, using VSight AR remote assistance. Read the case study.
Home
[](https://vsight.io/case-studies/)
## [CASE STUDIES](https://vsight.io/case-studies/)
## Solving Complex Mechanical Problems in
ISUZU Efficiently through VSight Remote
Augmented Reality is such a technology that many players in the automotive industry are venturing into, considering the wide range of benefits it has to offer. The automotive industry nowadays is slowly transforming by adopting this popular technology. Augmented Reality remote assistance enables technicians to visually guide and collaborate with contact center experts.
VSight takes the concept of remote assistance further. It uses effective AR tools, streaming live videos and audios to link the contact center to the field where the work is in the process. In addition, file sharing features such as 3D objects, PDF, or image sharing allows effective communication among users. Consequently, this enables ISUZU workers to remotely solve technical issues connecting the physical and virtual worlds.
ISUZU technicians often face unusual problems that require immediate solutions. In addition, technicians need to pause and try to find the best solution for the current problem. Thus, in many cases machine downtime and their efforts to find solutions cause waste of time and damages in cost.
## Challenge
ISUZU technicians need to be able to assess and fix complex issues that they might face. With the high costs of breakdown recovery these issues lie outside the standard repairs that technicians usually do. Clarifying the issue immediately and visually guiding the technicians to ensure the proper execution of instructions is required.
## Solution
VSight Remote can play a vital role in providing faster and more effective assistance, meeting the immediate needs of technicians who find themselves stuck in an issue. VSight Remote solution enables technicians to use their device cameras to transmit images or video of their dashboards or engines to contact center experts, allowing the fastest possible remote diagnosis.
## Results
The contact center agent helps the stranded technicians or drivers by annotating the image, clarifying the issue immediately and visually guiding them to ensure the proper execution of instructions. Finding the most effective solution to the problem helps ISUZU to have great benefits such as improving accuracy and quality of work, minimizing production outages and increasing in productivity, profit and compliances.
At this point VSight Remote assistance is what ISUZU technicians need to get out of this problem where they are stuck. The current technology that VSight Remote uses makes the technicians connect in a real time with the center experts. This connection makes the center experts diagnose the nature of the problem and find the most efficient and quick solution.
### Hands-free performing, cut off travelling
cost and save time
Technicians can perform repair tasks hands-free while connected with contact center experts and performing instructions. Training videos can be created in real-time while performing procedures.
ISUZU while using VSight Remote instantly deliver essential knowledge beyond borders, connecting its experts with technicians all around the world.
## Read Other Case Studies
[
Automotive Repair & Maintenance in MAN with VSight
](https://vsight.io/vsight-remote-for-man/)[
Monitoring of Assembly Lines for AKYAPAK
](https://vsight.io/vsight-remote-for-akyapak/)[
VSight Remote Improves Mining Productivity
](https://vsight.io/vsight-remote-for-mining-sector/)
---
### VSight Remote for MAN
URL: https://vsight.io/vsight-remote-for-man/
Description: See how MAN Truck speeds automotive repair and maintenance, cuts downtime and guides technicians with VSight AR remote assistance. Read the case study.
Home
[](https://vsight.io/case-studies/)
## [CASE STUDIES](https://vsight.io/case-studies/)
## Enhancing Automotive Repair & Maintenance
Processes through VSight Remote
The automotive industry has been a driving force of progress, and this is evident in the adoption of new technologies such as augmented reality (AR). VSight incorporates Augmented Reality technology in its remote assistance solution and takes remote collaboration to the next level.
By using VSight Remote, MAN workers can solve technical issues remotely by connecting to experts in real-time using mobile devices and smart glasses. This technology provides workers with real-time guidance, annotations, and 3D models that are overlaid in their field-of-view, making it easy for them to understand and solve the problem at hand, in their exact location.
Technicians can perform repair tasks while connected with contact center experts and performing instructions. Video recording can be created and used to capture repair procedures for training purposes, turning a one-time repair into a long-lasting, transferable learning opportunity.
## Challenge
MAN technicians often face complex issues that require quick assessment and resolution to minimize downtime and losses for the company and its customers. However, allocating experts in all locations is not feasible, and sending experts to the location is both costly and time-consuming.
## Solution
VSight Remote paired with RealWear HMT-1 smart glasses allows technicians to work hands-free while providing experts with a clear view of the issue at hand. This allows for efficient problem-solving without requiring technicians to put themselves in potentially dangerous positions.
## Results
With the ability to connect technicians with remote experts in real-time, VSight Remote allows for immediate diagnosis and solution of complex issues, minimizing downtime and costs for both the company and its customers. This improves productivity and the overall quality of service, as well as increasing efficiency and accuracy in the repair and maintenance process.
Technicians at MAN frequently encounter challenging problems that need to be addressed promptly to reduce both downtime and costs for the company and its clients. Prior to using VSight, MAN had to rely on deploying trained experts to different locations to assist technicians, which was costly and not a scalable solution.
With VSight Remote Assistance, technicians can now connect in real-time with remote experts, allowing them to diagnose the problem, find the most efficient and quick solution and scale their expertise while reducing travel costs. VSight Remote solution not only improves the speed and efficiency of repairs, but also allows for a higher level of expertise to be brought to each situation. Overall, the implementation of VSight Remote is a game-changer for the automotive industry, and is set to greatly enhance the productivity and effectiveness of MAN’s repair and maintenance processes.
### By enabling experts to "service" more locations remotely, VSight Remote drastically cuts down on travel costs, saves valuable time and increases expert utilization rate.
## Read Other Case Studies
[
Monitoring of Assembly Lines for AKYAPAK
](https://vsight.io/vsight-remote-for-akyapak/)[
Solving Complex Mechanical Problems in ISUZU with VSight
](https://vsight.io/vsight-remote-for-isuzu/)[
VSight Remote Improves Mining Productivity
](https://vsight.io/vsight-remote-for-mining-sector/)
---
### VSight VideoFlow
URL: https://vsight.io/vsight-videoflow/
Description: VSight VideoFlow uses AI to turn recorded video into step-by-step digital work instructions and training guides in minutes. Capture expert know-how fast.
## AI KNOW-HOW CAPTURE & TRAINING
## Easy Expertise Capture and Sharing: From Video to Guide in Minutes
VideoFlow empowers industrial teams to revolutionize training, onboarding, and operational guidance. Our AI-driven platform converts on-the-job videos into precise, step-by-step instructional guides, bridging the gap between expert knowledge and team performance.
Watch Video
[Request Demo](https://vsight.io/request-demo/)
## Benefits
#### Accelerate Onboarding
Streamline employee training and skill development.
#### Close the Knowledge Gap
Equip your workforce with targeted, effective instruction.
#### Build Institutional Expertise
Preserve and disseminate critical know-how across your organization.
## Why VideoFlow?
### Efficiency Redefined
Generate impactful training materials in minutes, not hours.
### Precise Execution at Scale
Deliver standardized, high-quality instruction across your enterprise.
### Global Reach
Deploy training initiatives worldwide with a single click.
## Core Capabilities
### Agile Video Recording
Capture expertise on the go on any device, anytime, anywhere.
### Intelligent Content Processing
Our AI engine automatically segments videos into clear, actionable steps.
### Seamless Guide Creation
Effortlessly transform recordings into comprehensive digital training assets.
### Enterprise-Wide Distribution
Disseminate instructional content securely throughout your organization.
## Tailored for Industrial Excellence
VideoFlow is engineered to address the unique challenges of industrial environments. From new hire orientation to complex operational procedures, our platform streamlines knowledge capture and dissemination.
## How VSight VideoFlow Works
## Capture
Document processes with quick video recordings.
## Process
Let our AI technology distill content into structured, step-by-step guides.
## Distribute
Deploy training materials across your organization with ease.
## Compatible with all Devices and Browsers
VSight Platform is a web based application that you can use on all browsers with all computers and mobile devices. Also, native apps are available for smart glasses, smartphones and tablets.
[
Learn more
Learn more
](https://vsight.io/technology/webrtc/)
[](https://apps.apple.com/app/vsight-workflow/id1606358495)
[](https://play.google.com/store/apps/details?id=com.remote.app.workflow)
[](https://app.vsight.io/downloads/workflow/apk)
## Security
#### Secure Communication
All communication is end-to-end encrypted and secure even with public internet connection.
#### 2FA for VSight Admin Panel
Enable Two Factor Authentication (2FA) to enhance log-in security across your team, customers and partners.
[Learn more](https://vsight.io/technology/security/)
## Pioneer the Future of Industrial Learning
Harness the power of VideoFlow to transform your approach to knowledge management and training. Elevate efficiency, consistency, and productivity across your entire operation.
## Ready to Elevate Your Training Strategy?
Discover how VideoFlow can redefine your approach to knowledge transfer and operational excellence. Schedule a demonstration or contact our team for a personalized consultation.
[Request Demo](https://vsight.io/request-demo/)
[Request Price Quote](https://vsight.io/contact-us/)
## Check Out Other Solutions
## VSight Remote
With the VSight Platform, you can access cutting-edge AR-powered remote collaboration solutions that allow you to offer expert support and guidance to your workforce, no matter where or when they need it, ensuring continuous operational efficiency.
[Learn more](https://vsight.io/ar-remote-assistance/)
## VSight Workflow
On the VSight platform, you can also leverage digital workflow solutions to enhance task precision, speed up training, and boost overall operational efficiency.
[Learn more](https://vsight.io/vsight-workflow/)
---
### VSight Workflow
URL: https://vsight.io/vsight-workflow/
Description: VSight Workflow is digital work instructions software that turns paper SOPs and checklists into step-by-step guidance for paperless manufacturing.
## INTERACTIVE DIGITAL INSTRUCTIONS, CHECKLISTS, SOPS
## Simplify Operational Processes with Digital Workflows
Transform your paper-based process into digital to offer step-by-step interactive self-guidance for your field workers to increase accuracy, efficiency and safety.
Watch Video
[Request Demo](https://vsight.io/request-demo/)
68 %
## INCREASE TASK
ACCURACY
Enable technicians effortlessly follow the guide easily and complete tasks with precision by providing clear, step-by-step visual and written instructions integrated into their field of vision.
80 %
## ACCELERATE
ONBOARDING & TRAINING
Streamline onboarding and training processes by converting existing procedures, checklists, and maintenance routines into comprehensive, user-friendly digital training materials.
40 %
## DECREASE INBOUND
TICKETS
Enhance customer support and reduce incoming service requests by empowering your customers to handle routine service and troubleshooting operations through self-guided digital workflows.
## How VSight Workflow Works
## Quickly Start with QR Code
By scanning the QR code, you can quickly initiate the relevant workflow.
## Complete Tasks Easily
With precise step-by-step instructions tailored to your responses, you can effortlessly accomplish tasks with accuracy.
## Send Report for Approval
Once you have finished the tasks, you can submit them for approval and obtain a digital signature.
## Why VSight?
#### Guidance at Every Step
We guide you every step of the way – from project kick-off to scoping and beyond. We assess your use cases together and discover the best ways to support you.
#### Custom Solutions, Personalized Service
We provide tailor-made solutions with a personal touch. While our tools are self-service oriented, we’re here to assist with customization and configuration when you need it.
#### We Set You Up for Success
We provide support for the technical implementation tailored to your needs. Our technical team ensures a smooth and seamless roll-out, offering the necessary assistance to make it a successful launch.
## Highly Flexible and Configurable Platform to Meet Your Requirements
### User Friendly
- Easy to use, even for non-tech-savvy users.
- Automatically digitize paper-based instructions by importing excel files.
- Quickly create and update workflows to adapt to changes, and instantly deploy.
### Efficient
- Seamlessly integrate with existing systems, ensuring real-time data flow.
- Easily scale solutions by replicating and adjusting workflows for other sites.
- Automatically save reports from completed workflows to a CRM/Ticket system.
- All-in-one solution with the option to involve remote experts when necessary.
### Flexible
- Highly configurable for even the most complex processes.
- Streamlined signature approval process tailored to your organizational needs.
- Customize the reporting design to align your specific requirements.
- Easily apply your brand identity using the whitelabel capability.
## Use Cases
## TROUBLESHOOTING
- Enable operators to diagnose and solve problems by following the step-by-step guidance of conditional workflows based on their responses.
- Effectively manage and organize workflows using labels, making them easily accessible for the corresponding issues or problems.
## AFTER SALES SUPPORT
- Offer your customers digital instructions and manuals for routine service and troubleshooting, empowering them to resolve issues autonomously.
- Simplify reporting and documentation processes following task completion.
## INSPECTION & QUALITY ASSURANCE
- Speed up the completion of time-consuming inspection tasks.
- Eliminate the necessity for intricate paper manuals by displaying documentation, inspection checklists, and guides conveniently in the operators’ field of vision through smart glasses, allowing for a hands-free experience.
- Capture images and videos seamlessly during inspection, and generate a comprehensive report documenting the quality issues once the task is complete.
## ASSEMBLING & COMMISSIONING
- Speed up assembly with visual instructions in the user’s view, replacing paper manuals.
- Maintain quality and accuracy using clear video, image, and written instructions for each assembly step.
## ONBOARDING & TRAINING
- Revamp your processes, checklists, and maintenance routines into digital training materials accessible anytime and anywhere for your staff and end-clients.
- Effortlessly document and track their learning progress through seamless data capture and compliance monitoring.
[
## Learn More Use Cases
](https://vsight.io/industrial-use-cases/)
## Key Features
#### Easy to Use Editor
Craft workflows effortlessly using our intuitive drag-and-drop interface, and get a sneak peek with the preview feature before hitting publish.
#### Multi-Language Translation Support
Expand your reach with multi-language translation support, for seamless workflows across different regions.
#### Works in Offline Mode
Work through your workflow steps even without internet access, and effortlessly submit them when you’re back online.
## Key Features
Easy to Use Editor
Craft workflows effortlessly using our intuitive drag-and-drop interface, and get a sneak peek with the preview feature before hitting publish.
Multi-Language Translation Support
Expand your reach with multi-language translation support, for seamless workflows across different regions.
Works in Offline Mode
Work through your workflow steps even without internet access, and effortlessly submit them when you’re back online.
### Digitise Paper Instructions
Create and deploy step-by-step digital guidance with text, image, voice, video, checklist etc on drag and drop editor.
### Adaptive Workflows
Create conditional workflows with if-then branches.
### Visual AI Detection
Ensure safety with turning on visual AI detection for automatically detecting personal protective equipment on persons like hard hats, helmets, gloves.
### QR Code Scanning
Easily access instructions for a specific device by scanning the QR code, or capture information encoded in QR codes.
### Capture Data
Record performance on the steps with photos or videos and re-use for training purposes, inspections and quality control.
### Quick Access to a Remote Expert
If needed, a live connection to a remote expert can be established at any time.
### Reports
View summary reports to see what field workers have accomplished.
### Multi-Language Workflow
Provide your users with a range of language options, either by using auto-translate or by manually editing the content.
### Offline Mode
Complete workflows even without internet connection.
### Digital Signature
Streamline report approval processes with digital signatures.
### Capture Heat Signature
Detect temperature anomalies by capturing heat signature with thermal camera on workflows.
### Whitelabel
Provide service and support across your teams, customers and partners with your own branding.
## Compatible with all Devices and Browsers
VSight Platform is a web based application that you can use on all browsers with all computers and mobile devices. Also, native apps are available for smart glasses, smartphones and tablets.
[
Learn more
Learn more
](https://vsight.io/technology/webrtc/)
[](https://apps.apple.com/app/vsight-workflow/id1606358495)
[](https://play.google.com/store/apps/details?id=com.remote.app.workflow)
[](https://app.vsight.io/downloads/workflow/apk)
## Security
#### Secure Communication
All communication is end-to-end encrypted and secure even with public internet connection.
#### 2FA for VSight Admin Panel
Enable Two Factor Authentication (2FA) to enhance log-in security across your team, customers and partners.
[Learn more](https://vsight.io/technology/security/)
## Learn More About How Other Industries Use VSight
Discover the various ways different industries leverage VSight to their advantage. By optimizing a wide array of operations and processes, VSight transforms the way industries operate. Uncover the potential for empowering your own business with valuable insights.
[Learn more](https://vsight.io/industries/)
## With remote collaboration capabilities, we improved field productivity and customer satisfaction. The result is there from day one.
## Ümit Karabudak
## GENERAL MANAGER, KARABUDAK MACHINERY
## Start Using VSight Workflow Instantly
See how VSight Workflow can help you achieve operational excellence and increase your productivity.
[Request Demo](https://vsight.io/request-demo/)
## Check Out Other Solutions
## VSight Remote
With the VSight Platform, you can access cutting-edge AR-powered remote collaboration solutions that allow you to offer expert support and guidance to your workforce, no matter where or when they need it, ensuring continuous operational efficiency.
[Learn more](https://vsight.io/ar-remote-assistance/)
---
### Vuforia Chalk Alternative
URL: https://vsight.io/vuforia-chalk-alternative/
Description: PTC retired Vuforia Chalk on October 31, 2025, moving customers to ServiceMax Zinc. VSight is the vendor-neutral migration path: AR remote assistance plus digital work instructions on the devices and smart glasses your teams already use.
PTC retired Vuforia Chalk on October 31, 2025 (announced in September 2024) and is moving customers to ServiceMax Zinc within its Service Lifecycle Management portfolio. If you are migrating off Chalk, it's a good moment to evaluate the field openly rather than accept the default.
VSight is a vendor-neutral alternative: VSight Remote delivers see-what-I-see video with live AR annotation in any mobile browser — no app to download — and VSight Workflow adds the digital work instructions that Chalk handled only through a separate product, Vuforia Studio. The platform also includes VSight VideoFlow (AI knowledge capture) and the VSight Nova AI copilot, with broad in-production smart-glasses support, EU data residency (VSight UAB, Lithuania), GDPR/HIPAA compliance and ISO 27001 certification — and no PTC/Windchill ecosystem lock-in.
This page summarizes Chalk's end-of-service on publicly available information and explains how to migrate. VSight is not affiliated with or endorsed by PTC.
## Key PTC dates
- **Sep 2024** — End-of-service announced (over a year's notice).
- **Oct 31, 2025** — Vuforia Chalk retired; service ended (PTC).
- **Now** — Customers moved to ServiceMax Zinc (PTC Service Lifecycle Management portfolio).
## What happened to Vuforia Chalk?
- PTC announced in September 2024 that Vuforia Chalk would be retired, with end of service on October 31, 2025.
- Existing customers could use Chalk through October 31, 2025; security updates continued during the transition, but Chalk's feature set was frozen — no new features.
- PTC's recommended path is ServiceMax Zinc, part of its Service Lifecycle Management (SLM) portfolio following PTC's acquisition of ServiceMax.
- PTC offered existing customers the same quantity of Zinc licenses at the same price; highly active accounts get account-manager guidance, others are transitioned automatically.
- PTC cited overlap between Chalk and Zinc — in vision, capabilities and features — after acquiring ServiceMax as the reason for consolidating.
## Why evaluate alternatives as you migrate off Chalk?
- **Chalk is retired** — With end of service on October 31, 2025, Chalk no longer receives feature updates. Teams still on it should plan their next step deliberately.
- **Zinc is a different product** — Moving to ServiceMax Zinc means adopting a new tool inside PTC's SLM stack — a natural moment to evaluate the field openly, not just accept the default.
- **A chance to drop PLM lock-in** — Chalk's full value leaned on the PTC / Windchill ecosystem. An evaluation is the time to decide whether you want that coupling going forward.
- **Close the workflow gap** — Chalk was remote-assist only; structured work instructions came from a separate product (Vuforia Studio). A platform that includes both can simplify your stack.
## Vuforia Chalk to VSight: how the capabilities map
| Capability | Vuforia Chalk | VSight |
| --- | --- | --- |
| Support status | Retired — end of service Oct 31, 2025; no new features (PTC) | Actively developed and supported on current-generation devices |
| Migration path | PTC moves customers to ServiceMax Zinc — a separate product | Direct migration to VSight Remote + Workflow on the devices you already own |
| See-what-I-see video | Yes | Yes — HD see-what-I-see video & audio with VSight Remote |
| Spatial AR annotation | Yes — world-locked "Chalk Marks" that stay anchored to objects (a signature strength) | Yes — point, draw, arrows, shapes & text on the live or frozen view |
| Desktop screen sharing | Not in Chalk (was on its roadmap, moved to Zinc) | Yes |
| Digital work instructions / SOPs | Handled by a separate product (Vuforia Studio), not Chalk itself | Included — VSight Workflow, no-code instructions, checklists & branching |
| AI capture & copilot | Not a stated Chalk capability | VSight VideoFlow (video-to-instructions) + VSight Nova AI copilot |
| Ecosystem & integrations | Tied to the PTC ecosystem (Windchill, ThingWorx, Creo) | Vendor-neutral; Microsoft Teams, SSO / Entra ID and CRM/ERP via open REST API |
| Devices & smart glasses | iOS, Android, Chrome; RealWear | iOS, Android, browsers + RealWear, Vuzix, Rokid, Moziware, Epson |
| Security & compliance | Not detailed publicly | GDPR & HIPAA compliant, ISO 27001 certified, E2E-encrypted WebRTC |
Comparison based on publicly available information as of June 2026.
## How do you migrate from Vuforia Chalk to VSight?
1. **Inventory Chalk usage** — List the users, sessions and devices that relied on Vuforia Chalk, and any Vuforia Studio work instructions you depend on.
2. **Map each scenario to VSight** — Chalk remote-assist calls map to VSight Remote; Studio work instructions map to VSight Workflow. Note where you can stay on phones, tablets or glasses you own.
3. **Pilot on existing devices** — Run one team or one workflow on hardware you already have — phones, tablets, or RealWear/Vuzix glasses — to validate the fit.
4. **Migrate content & integrate** — Rebuild instructions in VSight Workflow, train users, and connect Microsoft Teams, SSO / Entra ID and your CRM/ERP via the open REST API.
5. **Switch over** — Roll out across teams and retire your Chalk / Zinc dependency, onto a platform that is actively developed and vendor-neutral.
## Why VSight
- **Actively developed** — VSight is current-generation and actively supported — no end-of-service cliff or forced product swap.
- **Vendor-neutral** — No PLM lock-in. VSight stands alone and integrates with the tools you already run via an open REST API.
- **AR + work instructions in one** — VSight Remote and VSight Workflow together, not remote assist plus a separate authoring product.
- **EU company & secure** — VSight UAB (Lithuania), EU data residency, GDPR/HIPAA, ISO 27001, E2E-encrypted WebRTC, SSO and 2FA.
## Vuforia Chalk migration — FAQ
**Is Vuforia Chalk being discontinued?**
Yes. PTC announced in September 2024 that Vuforia Chalk would be retired, with end of service on October 31, 2025. Customers could use Chalk through that date and continued to receive security updates during the transition, but Chalk's feature set was frozen. PTC moves customers to ServiceMax Zinc, part of its Service Lifecycle Management portfolio. The dates are from PTC's own end-of-service notice.
**What is the best Vuforia Chalk alternative?**
VSight is a strong, vendor-neutral Vuforia Chalk alternative. VSight Remote delivers see-what-I-see AR remote assistance in any mobile browser with no app to download, and VSight Workflow adds the digital work instructions that Chalk handled only through a separate product, Vuforia Studio. The platform also includes AI capture (VideoFlow) and an AI copilot (Nova), supports a broad range of industrial smart glasses, and is not tied to the PTC / Windchill ecosystem.
**What is PTC replacing Vuforia Chalk with?**
PTC directs Chalk customers to ServiceMax Zinc within its Service Lifecycle Management (SLM) portfolio, offering the same quantity of Zinc licenses at the same price. Because Zinc is a separate product rather than a like-for-like Chalk continuation, the migration is a good moment to evaluate alternatives — VSight among them — against your actual requirements.
**How do I migrate from Vuforia Chalk to VSight?**
In five steps: (1) inventory Chalk usage, users, devices and any Vuforia Studio instructions; (2) map each scenario to its VSight equivalent (Chalk calls to VSight Remote, Studio instructions to VSight Workflow); (3) pilot one team or workflow on devices you already own; (4) migrate content and connect Microsoft Teams, SSO/Entra ID and your CRM/ERP via the open REST API; (5) switch over and retire the Chalk/Zinc dependency.
**Does VSight require the PTC or Windchill ecosystem?**
No. VSight is vendor-neutral and does not depend on Windchill, ThingWorx or Creo. It integrates with Microsoft Teams, SSO / Microsoft Entra ID and your CRM, ERP or ticketing systems through an open REST API, so you can adopt it without committing to a wider PLM stack.
**Does VSight have spatial AR annotation like Chalk's Chalk Marks?**
Chalk's world-locked "Chalk Marks", which stay anchored to physical objects, were a signature strength. VSight provides live AR annotation — point, draw, arrows, shapes and text on the live or frozen view — across mainstream phones, tablets, browsers and industrial smart glasses, with the added benefit of including digital work instructions and AI capture on one platform and no ecosystem lock-in. The best way to compare is to test both on your own equipment.
## References
- PTC — Vuforia Chalk end-of-service notice (PTC Community): https://community.ptc.com/t5/Vuforia-Chalk/Vuforia-Chalk-end-of-service-notice/td-p/972878
- PTC — Vuforia Chalk product page: https://www.ptc.com/en/products/vuforia/vuforia-chalk
- VSight Remote — AR remote assistance: https://vsight.io/ar-remote-assistance/
- VSight Workflow — digital work instructions: https://vsight.io/vsight-workflow/
- VSight — security & compliance: https://vsight.io/technology/security/
PTC, Vuforia, Vuforia Chalk, ServiceMax, Zinc and all related marks are trademarks of PTC Inc. or its subsidiaries. Trademarks are the property of their respective owners. This comparison is based on publicly available information as of June 2026 and does not imply any partnership with or endorsement by PTC. VSight is not affiliated with or endorsed by PTC.
---
### Whitelabel
URL: https://vsight.io/whitelabel-solutions/
Description: White-label VSight AR remote assistance and digital workflows under your own brand, logo, colors and domain. Launch branded industrial software fast.
## Provide the best industrial AR solutions that reflect your brand
Whether you’re looking for a way to improve efficiency in your manufacturing process or want to create an immersive customer experience, our AR solutions can help. We offer the top-notch industrial AR solutions that can reflect your brand and allow you to connect with your audience on a deeper level.
[Request Demo](https://vsight.io/request-demo/)
## Why White Labelling?
#### Differentiate from Your Competitors
We make our app look like it’s yours. Have your own apps with your logo, your colours and your unique online domain on all platforms. Offer services and solutions to your clients, partners and organisation with the leading platform in the industry with your branding to stand out in the competition.
#### Save Time and Money
Whitelabel is the fastest, easiest and the most convenient way to have your own reliable Remote Assistance and Workflow platform. Save time and money that can be invested in what matters most for your core business.
#### Expand Product Offering
Add new products and solutions to your lineup much quicker at a lower cost and accelerate your business growth by tapping into new markets and serving your existing customer base better.
#### Security and Support
Get the benefit of our team of experts constantly keeping the platform up-and-running, making sure the platform is equipped with the latest technologies and security standarts.
#### Increase Customer Loyalty
Go beyond and above your client’s expectations by offering instant support and solutions that guarantee an outstanding experience. Offering convenience and quality will eventually increase your customers’ loyalty to your brand.
## Reflect Your Brand on All Platforms
## What Can Be Customized?
## Company logo and amblem
## Website domain and web app colors
## Mobile app colors
## Mobile app name and description
## Terms and conditions
## How Does It Work?
## 1
### WE GET YOUR REQUESTS
An initial consultation with our team is the first stage in creating white-label solutions that meet your business needs. During this process, our team offers you the best solutions for your requirements. The consultation phase helps you to generate a better idea of what your finished platform will look like.
## 2
### WE DEVELOP FOR YOU
Our team ensures to develop the most optimized whitelabel solutions for your business. VSight platform will be rebranded and it will completely look like your platform with your corporate identity elements such as your logo, colors, icons and other design elements on web app, admin app and mobile apps.
## 3
### WE LAUNCH & MAINTAIN FOR YOU
Your fully rebranded and customized platform will be launched on the web, Play Store and App Store under your company and domain name. Your users will benefit from all of the future updates and new features published on VSight platform. Our technical and customer success teams will provide support to ensure that your requests are met and issues are resolved asap.In other words, we run the platform completely separately – just for you!
## The training of field technicians is a very important factor for our progress and the improvement of work accuracy and after-sales quality. VSight Remote enables us with the ability to share knowledge across borders.
## Göktuğ Uyan
## SERVICE TRAINING ENGINEERING, ANADOLU ISUZU
## Want to Learn More About Our White Label Solutions?
[Contact Us](https://vsight.io/contact-us/)
---
### Workflow Walkthrough
URL: https://vsight.io/workflow-walkthrough/
Description: Watch the VSight Workflow walkthrough to see how to build digital work instructions and SOPs in minutes, capture task data and generate instant reports.
## Welcome to the VSight Workflow Walkthrough
Experience the power of creating intuitive, step-by-step interactive work instructions and SOPs that are easy for everyone to grasp – in just minutes.
Watch Now
## What You’ll Learn:
##### Explore Interactive Digital Guides
Discover user-friendly digital guides that make complex tasks easy to understand and follow.
##### Effortless Workflow Creation
Dive into an intuitive workflow creation process that doesn’t require any coding skills. Learn how to build step-by-step processes swiftly and seamlessly.
##### Elevate Efficiency and Safety
Enhance every aspect of your work, spanning from assembling components to comprehensive training sessions. Uncover methods to bolster safety measures and ensure top-notch quality across operations.
##### Real-Time Task Documentation
Witness how completed tasks seamlessly transform into instant reports, enabling effortless tracking of progress and performance in real time.
### To access the VSight Workflow Walkthrough video, please fill out the form:
Access form: first name, last name, business email and phone number. Submitting it unlocks the video on the VSight Video Hub.
## Deutsch (de-DE) — deutschsprachige Seiten
### Agramkow Erfolgsgeschichte
URL: https://vsight.io/de/agramkow-success-story/
Description: Erfahren Sie, wie Agramkow die internen Schulungs- und Inbetriebnahmemaßnahmen mit VSight optimiert hat.
## Agramkow setzt mit VSight einen neuen Standard in der Fertigungsindustrie
Agramkow, ein marktführender Hersteller von verfahrenstechnischen Produkten für die Kühlindustrie, transformierte seine Abläufe mit der AR-Fernunterstützung von VSight. Techniker erhalten sofortigen Remote-Zugriff und gezielte Anleitung, um Geräte im Handumdrehen zu warten und zu reparieren – mit erheblichen Kosteneinsparungen und einer höheren Kundenzufriedenheit als Ergebnis.
[Demo anfordern](/de/demoanfrage/)
---
### Anleitung & Zusammenarbeit
URL: https://vsight.io/de/anleitung-zusammenarbeit/
Description: Ersetzen Sie Teams und WhatsApp durch speziell entwickelte Software für Anleitung aus der Ferne. AR Remote Assistance, digitale Arbeitsanweisungen und Videoanleitungen für Industrieteams.
## Anleitung & Zusammenarbeit über Distanz
Ineffiziente Kommunikation über gängige Videokonferenz-Plattformen wie Microsoft Teams oder WhatsApp führt zu Ineffizienz und Unzufriedenheit bei Mitarbeitenden und Kunden. VSight kombiniert AR-gestützte Fernunterstützung, digitale Arbeitsanweisungen und Schritt-für-Schritt-Videoanleitungen in einer speziell für Industrieteams entwickelten Lösung.
[Demo anfordern](/de/demoanfrage/)
---
### App Downloads
URL: https://vsight.io/de/app-downloads/
Description: Laden Sie die VSight Remote und VSight Workflow Apps für iOS, Android und Datenbrillen herunter – oder nutzen Sie VSight direkt im Browser.
## VSight Apps herunterladen
Holen Sie sich die VSight Remote und VSight Workflow Apps für Mobilgeräte und Datenbrillen – oder greifen Sie direkt über Ihren Webbrowser auf die VSight-Plattform zu.
[Kontaktieren Sie uns](/de/kontakt/)
---
### Case Studies
URL: https://vsight.io/de/case-studies/
Description: Lesen Sie Erfolgsgeschichten unserer Kunden, um aus erster Hand zu erfahren, welche Vorteile die Nutzung von VSight in der Praxis bietet.
## Case Studies
Lesen Sie hier, wie unsere Kunden aus verschiedenen Branchen VSight nutzen, um ihre betriebliche Effizienz zu steigern.
[Demo anfordern](/de/demoanfrage/)
---
### Datenbrillen
URL: https://vsight.io/de/datenbrillen/
Description: VSight ist kompatibel mit einer großen Bandbreite an industriellen Videobrillen. Besuchen Sie unsere Webseite, um mehr zu erfahren.
## Ihre Techniker müssen mit beiden Händen zupacken? Nutzen Sie Videobrillen!
VSight auf Videobrillen zu nutzen bedeutet uneingeschränkt arbeiten zu können und gleichzeitig digitale Unterstützung zu erhalten. VSight läuft nativ auf industriellen Videobrillen von RealWear, Vuzix, Rokid, Moziware und Epson – freihändig, für AR Remote Assistance und digitale Arbeitsanweisungen.
[Demo anfordern](/de/demoanfrage/)
---
### Datenschutzerklärung
URL: https://vsight.io/de/datenschutz/
Description: Die Datenschutzerklärung von VSight erläutert, welche personenbezogenen Daten wir erheben, wie wir sie verarbeiten und speichern, wie wir mit Audio-/Videodaten umgehen und welche Datenschutzrechte Ihnen zustehen.
Startseite
Diese Datenschutzerklärung (die „Datenschutzerklärung“) wird bereitgestellt von:
UAB VSight („app.vsight.io“ / „wir“)
## Einleitung
Diese Erklärung beschreibt, welche Informationen wir erheben, wenn Sie die Websites, Dienste, mobilen Anwendungen, Produkte und Inhalte von app.vsight.io nutzen („Dienste“). Sie informiert außerdem darüber, wie wir diese Informationen speichern, übertragen, verwenden und löschen und welche Wahlmöglichkeiten Sie in Bezug auf diese Informationen haben.
Diese Erklärung gilt für das Online-Kollaborationstool von app.vsight.io, einschließlich der Website sowie der Anwendungen für mobile Endgeräte und Datenbrillen, und für weitere Websites von app.vsight.io (zusammen „die Websites“) sowie für sonstige Interaktionen (z. B. Gespräche mit dem Kundensupport, Nutzerbefragungen und Interviews usw.), die Sie mit app.vsight.io haben.
Diese Erklärung gilt, soweit wir als Verantwortlicher im Hinblick auf die personenbezogenen Daten der Nutzer unserer Dienste handeln; mit anderen Worten, soweit wir über die Zwecke und Mittel der Verarbeitung dieser personenbezogenen Daten entscheiden. Für Inhalte und Daten, die Sie über den Dienst hochladen oder bereitstellen („Nutzerinhalte“), sind Sie selbst dafür verantwortlich, sicherzustellen, dass diese Inhalte mit unseren Nutzungsbedingungen im Einklang stehen und nicht die Privatsphäre anderer Nutzer verletzen.
## Wie wir Informationen erheben, verarbeiten und speichern
Wir bei app.vsight.io haben uns dem Schutz der Privatsphäre unserer Nutzer verschrieben. Unser Geschäftsmodell besteht darin, einen kostenpflichtigen Dienst für Geschäftskunden anzubieten, und beruht nicht auf der umfassenden Erhebung allgemeiner Nutzerdaten. Wir erheben nur die Informationen, die wir benötigen, um Ihnen den Dienst bereitzustellen sowie den Dienst weiterhin zu betreiben und weiterzuentwickeln.
app.vsight.io kann verschiedene Arten von Daten auf unterschiedlichen Rechtsgrundlagen erheben, speichern und verarbeiten, wie nachstehend aufgeführt. Für die Datenkategorien, die Ihrer Einwilligung bedürfen, bitten wir Sie aktiv um Ihre Einwilligung, bevor wir Daten erheben. Sie können Ihre Einwilligungen jederzeit auf Ihrer Einstellungsseite unter https://app.vsight.io erteilen und widerrufen.
Nachfolgend finden Sie eine Liste der Daten, die wir erheben, verarbeiten oder speichern, mit dem jeweiligen Zweck und der Rechtsgrundlage für jedes Element oder jede Gruppe von Elementen mit demselben Zweck und derselben Rechtsgrundlage:
- **Daten zum Benutzerkonto.** Nutzer, die sich für eine Registrierung bei app.vsight.io entscheiden, müssen eine gültige geschäftliche E-Mail-Adresse oder Telefonnummer angeben. Der Nutzer kann außerdem einen Anzeigenamen eingeben und/oder ein Profilbild hinzufügen, das zur Darstellung in Konversationen verwendet wird.
- **Rauminformationen.** Um in app.vsight.io einen Raum zu erstellen, müssen Sie als Nutzer einen Raumnamen auswählen. Dieser Name ist öffentlich sichtbar und wird von anderen Nutzern verwendet, die an Meetings in diesem Raum teilnehmen. Sie als Nutzer sind für den Inhalt verantwortlich, den Sie als Raumnamen eingeben, und dieser Inhalt muss unseren Richtlinien für verbotene Inhalte in den Nutzungsbedingungen entsprechen._Die Informationen können für die folgenden Zwecke verwendet werden: Betrieb unserer Website, Bereitstellung unserer Dienste, Gewährleistung der Sicherheit unserer Website und Dienste, Pflege von Sicherungskopien unserer Datenbanken und Kommunikation mit Ihnen. Dies ist erforderlich, um Ihnen als Nutzer den Dienst bereitzustellen, indem auf Ihre Anfrage hin Schritte zum Abschluss eines solchen Vertrags (Nutzungsbedingungen) unternommen werden, vgl. Art. 6 Abs. 1 lit. b DSGVO._
- **Transaktionsinformationen.** Kunden, die sich für den Kauf einer kostenpflichtigen Version der Dienste entscheiden, stellen app.vsight.io (und unseren Zahlungsdienstleistern) Abrechnungsdaten zur Verfügung, etwa Kreditkartendaten, Abrechnungs-E-Mail, Bankverbindung, Standort zum Zeitpunkt der Transaktion und/oder eine Rechnungsadresse._Die Transaktionsdaten können zum Zweck der Bereitstellung der gekauften Dienste und der ordnungsgemäßen Aufzeichnung dieser Transaktionen verarbeitet werden. Diese Daten können zum Zweck der Erbringung der Dienste für Sie verwendet werden. Die Erhebung dieser Informationen ist für die Erfüllung des mit Ihnen auf Ihre Anfrage hin geschlossenen Vertrags (unsere Nutzungsbedingungen) erforderlich, vgl. Art. 6 Abs. 1 lit. b DSGVO. Darüber hinaus müssen diese Informationen aufbewahrt werden, um buchhalterische und steuerliche Vorschriften einzuhalten, vgl. Art. 6 Abs. 1 lit. c DSGVO._
- **Nutzungsinformationen.** Wenn Sie als Nutzer mit den Diensten interagieren, erheben wir Metadaten, um zusätzliche Informationen über die Art der Nutzung des Dienstes zu erhalten. Die Nutzungsdaten können Ihre IP-Adresse, Ihren geografischen Standort, Browsertyp und -version, Betriebssystem, Verweisquelle, Besuchsdauer, Seitenaufrufe und Navigationspfade auf der Website umfassen sowie Informationen über den Zeitpunkt, die Häufigkeit und das Muster Ihrer Dienstnutzung. Die Quelle der Nutzungsdaten ist unsere Serversoftware und unser System zur Analyse-Nachverfolgung.
- **Produktanalysedaten.** app.vsight.io protokolliert Klicks, wenn Sie als Nutzer mit unseren Websites oder Apps interagieren, eine Seite oder einen Raum besuchen oder eine Konversation führen. Wir erheben oder zeichnen niemals den Inhalt von Konversationen auf.
- **Technische Protokolldaten.** Wie die meisten digitalen Dienste erfassen unsere Server automatisch Informationen, wenn Sie auf unsere Websites oder Dienste zugreifen oder diese nutzen, und zeichnen diese in Protokolldateien auf. Diese Protokolldaten können die Internet-Protocol-Adresse (IP-Adresse), die Adresse der innerhalb der Dienste aufgerufenen Webseite, den Browsertyp und die Browsereinstellungen, das Datum und die Uhrzeit der Nutzung der Dienste, Informationen über die Browserkonfiguration und Plugins, Spracheinstellungen und Cookie-Daten umfassen.
- **Geräteinformationen.** app.vsight.io kann Informationen über die für den Zugriff auf die Dienste verwendeten Geräte erheben, einschließlich des Gerätetyps, des verwendeten Betriebssystems, der Geräteeinstellungen, der Anwendungs-IDs, des Standorts, eindeutiger Gerätekennungen und Absturzdaten. Ob wir einige oder alle dieser Informationen erheben, hängt vom Typ des verwendeten Geräts und dessen Einstellungen ab.
- **Standortinformationen.** Wir erhalten von Ihnen und anderen Dritten Informationen, die uns helfen, Ihren ungefähren Standort zu bestimmen. Wir können beispielsweise eine von Ihrem Arbeitgeber übermittelte Geschäftsadresse oder eine von Ihrem Browser bzw. Gerät empfangene IP-Adresse verwenden, um den ungefähren Standort zu ermitteln. app.vsight.io kann außerdem Standortinformationen von Geräten gemäß dem von Ihrem Gerät bereitgestellten Einwilligungsverfahren erheben.
_Die Rechtsgrundlage für diese Verarbeitung ist unser berechtigtes Interesse, vgl. Art. 6 Abs. 1 lit. f DSGVO, nämlich die Nutzung dieser Daten zum Zweck der ordnungsgemäßen Verwaltung unserer Website und unseres Geschäfts, der Analyse der Nutzung der Website und der Dienste, der Überwachung und Verbesserung unserer Website und Dienste, der Verbesserung der Nutzererfahrung, der Verhinderung von Missbrauch und der Unterstützung von Nutzern bei Supportanfragen. Informationen über Cookies und darüber, wie Sie Cookies deaktivieren können, finden Sie weiter unten._
- **Informationen zum Kundensupport.** Wir können Informationen verarbeiten, die Sie uns senden, sofern Sie sich dafür entscheiden, ein Ticket an unsere Support-E-Mail-Adresse zu übermitteln. Wenn Sie uns kontaktieren, können wir Ihre Konto-, Raum-, Transaktions- oder Nutzungsinformationen verwenden, um zu antworten._Die Erhebung dieser Informationen ist für die Erfüllung des mit Ihnen auf Ihre Anfrage hin geschlossenen Vertrags (unsere Nutzungsbedingungen) sowie für unser berechtigtes Interesse an der Bearbeitung Ihrer Anfragen erforderlich, vgl. Art. 6 Abs. 1 lit. f DSGVO._
- **Produkt- und Marketingkommunikation.** Wir können Informationen verarbeiten, die Sie uns zum Zweck des Abonnements unserer E-Mail-Newsletter bereitstellen. Sie können sich über die Seite „Einstellungen > Einwilligungen“ Ihres Kontos für E-Mails wie Zusammenfassungen, Newsletter und Aktivitätsbenachrichtigungen anmelden._Die Benachrichtigungsdaten können zum Zweck der Zusendung relevanter Produktinformationen oder Newsletter verarbeitet werden. Die Rechtsgrundlage für diese Verarbeitung ist Ihre Einwilligung, vgl. Art. 6 Abs. 1 lit. a DSGVO._
- **Dienst- und Transaktionsbenachrichtigungen.** Gelegentlich senden wir Ihnen E-Mails zu Ihrem Konto, zu Änderungen am Dienst oder zu neuen Richtlinien. Sie können sich von dieser Art von „Dienst- oder Transaktions“-E-Mails nicht abmelden (es sei denn, Sie löschen Ihr Konto)._Die Rechtsgrundlage für die Erhebung dieser Informationen ist, dass sie für die Erfüllung unserer im Vertrag mit Ihnen (unsere Nutzungsbedingungen) eingegangenen Verpflichtung erforderlich ist, Ihnen Änderungen an Tarifen und Preisen mitzuteilen, vgl. Art. 6 Abs. 1 lit. b DSGVO, sowie unser berechtigtes Interesse, Ihnen wichtige Informationen zu Ihrem Konto mitzuteilen, vgl. Art. 6 Abs. 1 lit. f DSGVO._
- **Korrespondenzinformationen.** Wir können Informationen verarbeiten, die Sie uns mitteilen, wenn Sie an einer Fokusgruppe, einem Gewinnspiel, einer Aktivität oder einer Veranstaltung teilnehmen, sich auf eine Stelle bewerben, mit unseren Social-Media-Konten interagieren oder anderweitig mit app.vsight.io kommunizieren._Die Korrespondenzdaten können zum Zweck der Kommunikation mit Ihnen und zur Aufzeichnung verarbeitet werden. Die Rechtsgrundlage für diese Verarbeitung ist unser berechtigtes Interesse, vgl. Art. 6 Abs. 1 lit. f DSGVO, nämlich die ordnungsgemäße Verwaltung unserer Website und unseres Geschäfts sowie die Kommunikation mit Nutzern._
## Wie wir Medien verarbeiten (Audio/Video)
Wir speichern niemals Medien, die zwischen den Teilnehmern in einem Raum übertragen werden. Kunden, die Zugriff auf die Funktion „Aufzeichnung“ haben, können Meetings aufzeichnen; sie sind dann dafür verantwortlich, vor Beginn der Aufzeichnung die Einwilligungen aller Teilnehmer des Meetings einzuholen. Sie sind außerdem dafür verantwortlich, die Aufzeichnung nach dem Herunterladen von app.vsight.io im Einklang mit den geltenden Vorschriften zu speichern und zu verarbeiten.
## Sicherheit
Video und Audio, die im Dienst übertragen werden, werden anschließend direkt zwischen den Teilnehmern in einem Raum gesendet und mit clientseitig generierten Schlüsseln verschlüsselt (DTLS-SRTP). In Fällen, in denen sich ein Nutzer hinter einer strengen Firewall oder einem NAT befindet, müssen Video und Audio über einen TURN-Server weitergeleitet werden, wobei die Ende-zu-Ende-Verschlüsselung dennoch aufrechterhalten wird. Anrufe im Modus „Aufzeichnung“ nutzen eine dedizierte Serverinfrastruktur, um mehr Personen an der Konversation teilnehmen zu lassen und eine bessere Stabilität zu gewährleisten. Ihr Stream wird über Video-Router-Server gesendet, die ihn an die anderen Teilnehmer des Anrufs übertragen und auch deren Streams an Sie übertragen. Streams werden während der Übertragung stets verschlüsselt (DTLS-SRTP), beim Durchlaufen der Video-Router jedoch entschlüsselt und neu verschlüsselt. Wir betreiben eine weltweit verteilte Infrastruktur von Video-Routern, und Sie werden automatisch zum nächstgelegenen Router geleitet. Die Video-Router-Server und unsere gesamte Infrastruktur halten strenge Sicherheitsmaßnahmen ein, die jegliches Abhören oder jegliche Unterbrechung der Video-/Audiostreams verhindern. app.vsight.io verwendet die AES-Chiffre mit 128-Bit-Schlüsseln zur Verschlüsselung von Audio und Video sowie HMAC-SHA1 zur Überprüfung der Datenintegrität. app.vsight.io nutzt HTTPS-Unterstützung, sicheres RTP, HTTP-Authentifizierung, sichere WebSockets und Authentifizierung auf Anwendungsebene mittels Tokens, um sicherzustellen, dass Ihre Informationen stets geschützt sind.
## Weitergabe Ihrer personenbezogenen Daten an Dritte
Wir können Informationen unter bestimmten Umständen an Dritte weitergeben, unter anderem: (1) mit Ihrer Einwilligung; (2) an einen Dienstleister oder Partner, der unsere Datenschutzstandards erfüllt; (3) an akademische oder gemeinnützige Forschende in aggregierter, anonymisierter oder pseudonymisierter Form; (4) wenn wir nach Treu und Glauben davon ausgehen, dass dies gesetzlich vorgeschrieben ist, etwa aufgrund einer gerichtlichen Anordnung oder eines sonstigen rechtlichen Verfahrens; (5) zum Schutz lebenswichtiger Interessen anderer, wenn wir Grund zu der Annahme haben, dass dies Schaden für eine Person oder rechtswidrige Handlungen verhindert.
Unsere Kategorien von Dienstleistern und Partnern sind:
- Anbieter von Hosting/Infrastruktur/Speicherung
- Zahlungsdienstleister
- Anbieter von Analysetools
- Anbieter von Kundensupport-Tools
- Anbieter von Marketing- und E-Mail-Diensten
- Anbieter von Recruiting-Tools
- Anbieter von Tools für die interne Kommunikation
## Unternehmensübertragungen
Wir können Ihre personenbezogenen Daten an jedes Mitglied unserer Unternehmensgruppe weitergeben (das heißt an unsere Tochtergesellschaften, unsere oberste Holdinggesellschaft und alle ihre Tochtergesellschaften), soweit dies für die in dieser Erklärung dargelegten Zwecke und auf den dort genannten Rechtsgrundlagen vernünftigerweise erforderlich ist.
Für den Fall, dass wir an einer Fusion, Übernahme, Insolvenz, Umstrukturierung oder einem Verkauf von Vermögenswerten beteiligt sind, infolgedessen Ihre Informationen übertragen würden oder einer anderen Datenschutzerklärung unterliegen würden, werden wir Sie benachrichtigen.
## Aufbewahrung und Löschung personenbezogener Daten
Personenbezogene Daten, die wir für einen oder mehrere Zwecke verarbeiten, werden nicht länger aufbewahrt, als es für diesen Zweck oder diese Zwecke erforderlich ist.
Wir bewahren Ihre personenbezogenen Daten wie folgt auf:
- Transaktionsinformationen werden für einen Mindestzeitraum von 5 Jahren ab dem Datum der Transaktion und für einen Höchstzeitraum von 10 Jahren ab dem Datum der Transaktion aufbewahrt.
In einigen Fällen ist es uns nicht möglich, die Zeiträume, für die Ihre personenbezogenen Daten aufbewahrt werden, im Voraus anzugeben. In solchen Fällen bestimmen wir den Aufbewahrungszeitraum anhand der folgenden Kriterien:
- Kontoinformationen und Rauminformationen werden aufbewahrt, bis Sie sich entscheiden, Ihr Konto zu löschen oder einen Raum in app.vsight.io zu löschen.
- Informationen über Sie, die für die Produkt- und Marketingkommunikation verwendet werden, werden so lange aufbewahrt, wie Sie uns Ihre Einwilligung zur Nutzung dieser Informationen erteilt haben.
- Der Aufbewahrungszeitraum für Nutzungsinformationen wird auf Grundlage des Bedarfs an historischen Daten zur Bestimmung der statistischen Aussagekraft und Relevanz für Produktentscheidungen und die technische Überwachung festgelegt.
Ungeachtet der vorstehenden Bestimmungen können wir Ihre personenbezogenen Daten aufbewahren, sofern eine solche Aufbewahrung zur Erfüllung einer rechtlichen Verpflichtung, der wir unterliegen, oder zum Schutz Ihrer lebenswichtigen Interessen oder der lebenswichtigen Interessen einer anderen natürlichen Person erforderlich ist.
## Änderungen dieser Erklärung
Wir können diese Bedingungen jederzeit ändern. Ist eine Änderung wesentlich, informieren wir Sie, bevor sie in Kraft tritt. Indem Sie app.vsight.io an oder nach diesem Stichtag nutzen, erklären Sie sich mit den neuen Bedingungen einverstanden. Wenn Sie ihnen nicht zustimmen, sollten Sie Ihr Konto löschen, bevor sie in Kraft treten; andernfalls unterliegt Ihre Nutzung des Dienstes und der Inhalte den neuen Bedingungen.
## Verwaltung und Löschung Ihrer personenbezogenen Informationen
Wenn Sie ein app.vsight.io-Konto besitzen, können Sie in den Einstellungen auf Ihre personenbezogenen Informationen zugreifen, diese ändern oder exportieren oder Ihr Konto löschen. Wenn Sie Ihr Konto löschen, sind Ihre Informationen und Inhalte danach unwiederbringlich. Sie können uns jederzeit anweisen, Ihre personenbezogenen Informationen nicht zu Marketingzwecken zu verarbeiten, indem Sie Ihre Datenschutzeinstellungen anpassen. Wir können personenbezogene Informationen, die Sie anfordern, in dem nach geltendem Recht zulässigen Umfang zurückhalten.
## Ihre Rechte
Als betroffene Person stehen Ihnen nach dem geltenden Datenschutzrecht die folgenden Rechte zu:
- Das Recht auf Auskunft über Ihre personenbezogenen Daten
- Das Recht auf Berichtigung Ihrer personenbezogenen Daten
- Das Recht auf Widerspruch gegen und Einschränkung unserer Verarbeitung Ihrer personenbezogenen Daten
- Das Recht auf Vergessenwerden, also auf Löschung Ihrer Daten
- Das Recht auf Datenübertragbarkeit
Diese Rechte sind nicht uneingeschränkt, und Sie können mehr über Ihre Rechte in Kapitel III der Datenschutz-Grundverordnung der EU oder unter https://commission.europa.eu/law/law-topic/data-protection/reform/rights-citizens_de nachlesen.
Um Ihre Rechte auszuüben oder wenn Sie sonstige Fragen zu unserer Verarbeitung Ihrer personenbezogenen Daten haben, bitten wir Sie, uns wie nachstehend beschrieben zu kontaktieren.
## Datenschutzbeauftragter
Bei Fragen zu dieser Datenschutzerklärung kontaktieren Sie bitte legal@vsight.io.
## Verantwortlicher
Verantwortlicher im Sinne der DSGVO ist:
UAB VSight
J. Savickio g. 4-7, LT-01108 Vilnius, Litauen
Registernummer: 305205179
Ust.-ID: LT100013337416
E-Mail: info@vsight.io
---
### Demoanfrage
URL: https://vsight.io/de/demoanfrage/
Description: Buchen Sie eine kostenlose 30-minütige VSight-Demo. Erleben Sie AR-Fernunterstützung und digitale Arbeitsanweisungen live und erfahren Sie, wie sie Ausfallzeiten in Ihren Abläufen reduzieren.
## Live-Demo buchen
Eine 1:1-Demo mit einem VSight-Experten, zugeschnitten auf Ihre Prozesse. Keine Folien — nur die Plattform, Ihre Szenarien und die Antworten, die Sie brauchen.
Erleben Sie AR-Fernunterstützung und digitale Arbeitsanweisungen live und nutzen Sie die Möglichkeit, Ihre individuellen Use Cases zu besprechen.
---
### Fehlerbehebung & Notfall
URL: https://vsight.io/de/fehlerbehebung-notfall/
Description: Software für industrielle Fehlerbehebung aus der Ferne: eigenständige Workflows und AR Remote Assistance in Echtzeit für schnelle Lösung von Notfällen und weniger Maschinenausfallzeiten.
## Fehlerbehebung & Notfall
In industriellen Abläufen können Fehler und Notfälle unerwartet auftreten und erfordern sofortige Aufmerksamkeit und Lösung, um Ausfallzeiten, Sicherheitsrisiken oder Schäden an Anlagen zu vermeiden. Solche Probleme schnell und wirksam zu erkennen und zu beheben, kann jedoch eine Herausforderung sein – besonders bei komplexen Maschinen oder Anlagen, die spezielles Fachwissen erfordern.
[Demo anfordern](/de/demoanfrage/)
---
### Ferndiagnose vor dem Einsatz
URL: https://vsight.io/de/ferndiagnose-vor-einsatz/
Description: Diagnostizieren Sie Maschinenprobleme aus der Ferne, bevor Sie Techniker entsenden – mit VSight AR-Fernunterstützung und Anleitungsvideos. So steigern Sie die Erstlösungsrate und reduzieren erneute Vor-Ort-Besuche.
## Ferndiagnose vor dem Einsatz
Ohne eine fundierte Vordiagnose des Problems vor Ort müssen Experten oft mehrfach zum Einsatzort fahren – ohne die Werkzeuge, die sie benötigen. Das ist kostspielig und zeitaufwendig.
[Demo anfordern](/de/demoanfrage/)
---
### Impressum
URL: https://vsight.io/de/impressum/
Description: Impressum mit allen rechtlichen Informationen zu UAB VSight.
**Angaben gemäß § 5 TMG**
**UAB VSight**
J. Savickio g. 4-7, LT-01108, Vilnius, Litauen
**Registernummer:** 305205179
**Amtsgericht:** Vilnius/ Litauen
**Geschäftsführung:** Mahmut Cihat Kahraman
**Kontakt:**
**Tel:** +370 663 35 985
**Email:** info@vsight.io
**Web:** www.vsight.io
**Ust.-ID:** LT100013337416
---
### Anwendungsfälle
URL: https://vsight.io/de/industrielle-anwendungsfaelle/
Description: Entdecken Sie industrielle Anwendungsfälle von VSight: Wartung, Inspektion, Fehlerbehebung, Schulung und Kundendienst. AR-Fernunterstützung und digitale Arbeitsanweisungen.
## VSight Plattform – Anwendungsbeispiele
Durch die Bereitstellung von digitalen Lösungen unterstützt VSight Ihr Unternehmen dabei, Produktivität und betriebliche Effizienz zu verbessern. Durch den digitalen Zugriff auf Wissen kann Ihr Servicepersonal Aufgaben autonom oder mit Hilfe von entfernten Experten durchführen. Unsere AR-gestützten Remote-Service- und Workflow-Lösungen kommen in den verschiedensten Szenarien zum Einsatz – von Wartung und Reparatur über Inspektion und Qualitätssicherung bis hin zu Fehlerbehebung, Montage, Kundendienst und der Schulung neuer Mitarbeitender.
[Demo anfordern](/de/demoanfrage/)
---
### Industrien
URL: https://vsight.io/de/industrien/
Description: Eine Connected Worker Platform für die Industrie: AR-Fernunterstützung und digitale Arbeitsanweisungen für Produktion, Maschinen- & Anlagenbau, Bergbau, Gesundheitswesen und Baubranche.
## Branchen, die von VSight bedient werden
VSight bietet hochentwickelte Lösungen, die in verschiedensten Industrien erfolgreich genutzt werden. Entdecken Sie hier konkrete Anwendungsbeispiele aus verschiedenen Branchen, um ein tieferes Verständnis dafür zu erlangen, wie auch Ihr Unternehmen von unseren Lösungen profitieren kann.
[Kontaktieren Sie uns](/de/kontakt/)
---
### Baubranche
URL: https://vsight.io/de/industrien/baubranche/
Description: Erkunden Sie die Transformation von Bauprojekten mit den AR-basierten Remote-Service- und Workflow-Lösungen von VSight.
## AR-Remote-Support und papierlose Bauabläufe
Mit VSight erhalten Außendienstmitarbeiter Live-AR-Remote-Support sowie geführte, digitale Checklisten, um Verzögerungen und Nacharbeiten zu reduzieren. Verbinden Sie Ihr Team auf der Baustelle sofort mit Remote-Experten und führen Sie standardisierte Prozesse, Sicherheits- und Qualitätschecklisten digital durch.
[Demo anfordern](/de/demoanfrage/)
---
### Bergbauindustrie
URL: https://vsight.io/de/industrien/bergbauindustrie/
Description: Erforschen Sie, wie die Nutzung der VSight Plattform die Produktivität in der Bergbauindustrie steigert.
## Vereinfachen Sie die Qualitätskontrolle und Gerätewartung
Optimieren Sie Qualitätskontrollverfahren und die Gerätewartung, und stellen Sie sicher, dass die Einhaltung von Gesundheits-, Sicherheits- und Umweltvorschriften oberste Priorität hat.
[Demo anfordern](/de/demoanfrage/)
---
### Gesundheitswesen
URL: https://vsight.io/de/industrien/gesundheitswesen/
Description: Erfahren Sie hier wie sehr die Gesundheitsbranche von innovativen Lösungen wie VSight Remote und VSight Workflow profitiert.
## Bieten Sie Ihren Patienten sofortige medizinische Unterstützung
Nutzen Sie die VSight Plattform, um sowohl Patienten, als auch medizinisches Personal sofort auf digitalem Weg mit der nötigen Hilfe zu versorgen. Mit AR Remote Assistance leiten Sie lokales Personal über Live-Video und Augmented Reality an und schulen medizinische Teams aus der Ferne.
[Demo anfordern](/de/demoanfrage/)
---
### Maschinen- & Anlagenbau
URL: https://vsight.io/de/industrien/maschinen-anlagenbau/
Description: Fernwartung im Maschinen- und Anlagenbau: Störungen per AR Remote Assistance aus der Ferne lösen – weniger Reisen, schnellere Reaktion, zufriedenere Kunden.
## Fernwartung im Maschinen- & Anlagenbau
Bieten Sie blitzschnelle Problemlösungen, vermeiden Sie unnötige, kostspielige Reisen und begeistern Sie Ihre Kunden mit den technologischen Möglichkeiten von VSight. Mit VSight Remote und VSight Workflow lösen Maschinen- und Anlagenbauer Probleme aus der Ferne und dokumentieren jeden Serviceeinsatz lückenlos.
Fernwartung bedeutet hier: Ihr Experte sieht die Maschine live über die Kamera des Technikers vor Ort, markiert Bauteile direkt im Bild und führt Schritt für Schritt durch Diagnose und Reparatur – ohne Anreise. Gerade im Maschinen- und Anlagenbau, wo die Anlagen weltweit stehen und das Fachwissen beim Hersteller liegt, entscheidet die Fernwartung darüber, ob eine Störung in Stunden oder in Tagen behoben ist.
[Demo anfordern](/de/demoanfrage/)
---
### Produktion
URL: https://vsight.io/de/industrien/produktion/
Description: Erfahren Sie, wie VSight Fertigungsprozesse mit seinen AR-gestützten Remote-Service- und Workflow-Lösungen optimiert.
## Erschließen Sie das Potenzial Ihrer globalen Organisation
Nutzen Sie die fortschrittliche Technologie von VSight, um Abläufe zu optimieren, Herausforderungen selbst über Distanz gemeinsam zu meistern und die Produktivität in der Fertigung zu steigern.
[Demo anfordern](/de/demoanfrage/)
---
### Inspektion & Qualitätssicherung
URL: https://vsight.io/de/inspektion-qualitaetssicherung/
Description: Digitale Software für Inspektion und Qualitätssicherung: standardisieren Sie Prüfungen mit digitalen Checklisten, Videonachweisen und Echtzeit-Überwachung durch entfernte AR-Experten.
## Inspektion & Qualitätssicherung mit VSight
Inspektionen zur Qualitätssicherung können zeitaufwendig und kostspielig sein, und Fehler führen zu Nacharbeit und Verzögerungen. VSight stattet Prüfer mit AR-gestütztem Remote-Support und digitalen Arbeitsanweisungen für gründliche, präzise und konforme Inspektionen aus.
[Demo anfordern](/de/demoanfrage/)
---
### Karriere
URL: https://vsight.io/de/karriere/
Description: Werde Teil unseres Teams! Hier listen wir Infos zu offenen Stellen und was es heißt bei VSight zu arbeiten.
## Werde Teil unseres Teams!
Wenn du auch der Meinung bist, dass man durch Herausforderungen wächst, du Neuland betreten spannend findest und Verantwortung übernehmen willst, dann bist du in unserem jungen und motivierten Startup-Team genau richtig.
[Offene Stellen](https://www.linkedin.com/company/vsight/jobs)
---
### Kontakt
URL: https://vsight.io/de/kontakt/
Description: Kontaktieren Sie VSight bei Fragen zum Produkt, für Support oder eine Demo. Erreichen Sie unser Team in Vilnius, Frankfurt und Istanbul und erleben Sie AR-Fernunterstützung und digitale SOPs.
## Wir unterstützen Sie gerne
Erzählen Sie uns von Ihrem Betrieb – wir zeigen Ihnen, wie die Connected Worker Platform von VSight Ausfallzeiten reduziert, die Erstlösungsrate erhöht und Wissen über Ihre gesamte Belegschaft vor Ort standardisiert.
[Support kontaktieren](mailto:support@vsight.io)
---
### Kundendienst & Support
URL: https://vsight.io/de/kundendienst-support/
Description: Kundendienst-Software für Anlagenhersteller: reduzieren Sie Vor-Ort-Einsätze mit selbstgeführten digitalen Arbeitsanweisungen und sofortiger AR-Fernunterstützung für Ihre Kunden.
## Kundendienst & Support mit VSight
Hersteller von Industrieanlagen stehen vor Herausforderungen, wenn die Maschinen ihrer Kunden ausfallen, da häufig keine Spezialisten vor Ort verfügbar sind. Die AR-Fernunterstützung und die digitalen Arbeitsanweisungen von VSight liefern Anleitung und Fehlerbehebung in Echtzeit – das verkürzt Reaktionszeiten, minimiert Ausfallzeiten und steigert die Kundenzufriedenheit.
[Demo anfordern](/de/demoanfrage/)
---
### Montage & Inbetriebnahme
URL: https://vsight.io/de/montage-inbetriebnahme/
Description: Digitale Arbeitsanweisungen führen durch jeden Montage- und Inbetriebnahmeschritt. Ergänzen Sie AR-Fernunterstützung für komplexe Aufbauten und Videoanleitungen, um Fehler und Nacharbeit zu reduzieren.
## Montage & Inbetriebnahme
Die Montage oder Inbetriebnahme von Maschinen kann komplex und zeitaufwendig sein und erfordert spezialisiertes Wissen und Können. VSight kombiniert AR-Fernunterstützung mit digitalen Arbeitsanweisungen, damit Techniker in Echtzeit fachkundige Anleitung sowie eine Schritt-für-Schritt-Führung erhalten – für Präzision und Effizienz bei jeder Aufgabe.
[Demo anfordern](/de/demoanfrage/)
---
### Nutzungsbedingungen
URL: https://vsight.io/de/nutzungsbedingungen/
Description: Die Nutzungsbedingungen von VSight regeln die Nutzung der Plattform app.vsight.io – darunter Zugangsvoraussetzungen, zulässige Nutzung, Datenschutz, geistiges Eigentum und Kündigung.
Startseite
## Nutzungsbedingungen
Zuletzt aktualisiert: 23. September 2020
## 1\. Allgemeines
Diese Allgemeinen Bedingungen gelten grundsätzlich für die Nutzung des Dienstes app.vsight.io (der „Dienst“ oder „app.vsight.io“) und stellen einen Vertrag zwischen Ihnen und dem Unternehmen dar, das den Dienst bereitstellt, der UAB VSight („das Unternehmen“). Diese Bedingungen regeln Ihren Zugang zu und Ihre Nutzung der Anwendung und Website app.vsight.io (der „Dienst“) sowie aller Videos, Töne, Texte, Grafiken oder sonstigen Materialien, die im Dienst gesendet, empfangen, gespeichert werden oder anderweitig erscheinen (zusammen als „Inhalte“ bezeichnet). Teile des Dienstes können Inhalte anzeigen, die nicht von app.vsight.io stammen („Nutzerinhalte“). Für solche Inhalte ist allein die Person oder Stelle verantwortlich, die sie bereitgestellt hat.
Soweit zutreffend, ist unter „dem Unternehmen“ auch ein Verweis auf verbundene Unternehmen, Lieferanten, Partner und sonstige Dritte zu verstehen, die app.vsight.io im Zusammenhang mit dem Dienst beauftragen oder mit denen es anderweitig zusammenarbeitet.
Durch die Nutzung von app.vsight.io erklären Sie sich mit diesen Allgemeinen Bedingungen und den Datenschutzrichtlinien (zusammen als „Bedingungen“ bezeichnet) einverstanden. Bitte lesen Sie diese sorgfältig. Wenn Sie den Bedingungen nicht zustimmen, dürfen Sie app.vsight.io nicht nutzen.
Wir können diese Bedingungen jederzeit ändern. Wenn Sie ihnen nicht zustimmen, sollten Sie Ihr Konto löschen, bevor sie in Kraft treten; andernfalls unterliegt Ihre Nutzung des Dienstes und der Inhalte den neuen Bedingungen.
## 2\. Altersbeschränkung
app.vsight.io ist ausschließlich für Personen ab 16 Jahren bestimmt. Durch die Nutzung von app.vsight.io bestätigen Sie, dass Sie über 16 Jahre alt sind. Wenn wir erfahren, dass eine Person unter 16 Jahren app.vsight.io nutzt, werden wir deren Konto kündigen.
## 3\. Wie Sie den Dienst nutzen können
app.vsight.io ist ausschließlich für die legitime geschäftliche Nutzung bestimmt. Die Nutzung von app.vsight.io setzt voraus, dass Sie über Hardware, Software und eine Internetverbindung verfügen, die bestimmte empfohlene Anforderungen erfüllen, wie sie in unseren FAQ angegeben sein können. Werden die empfohlenen Anforderungen nicht erfüllt, können Sie den Dienst möglicherweise dennoch nutzen, in der Regel jedoch mit geringerer Qualität oder Leistung. Eine solche verringerte Qualität oder Leistung berechtigt Sie nicht, von app.vsight.io eine Entschädigung zu verlangen.
Um bestimmte Teile des Dienstes app.vsight.io zu nutzen, müssen Sie ein geschäftliches app.vsight.io-Konto erstellen. Sie können ein Konto registrieren, indem Sie den Anweisungen auf der Website oder anderen Ihnen angezeigten Anweisungen folgen. Sie sind dafür verantwortlich, korrekte und aktuelle personenbezogene Daten anzugeben und zu pflegen sowie Ihre Kontoinformationen zu schützen. Sie dürfen nicht die Identität einer anderen Person auswählen oder verwenden, um sich als diese Person auszugeben. Sie müssen eine gültige geschäftliche E-Mail-Adresse verwenden, und app.vsight.io behält sich das Recht vor, dies jederzeit zu überprüfen. app.vsight.io haftet nicht für Verluste oder Schäden, die sich aus Ihrer Nichteinhaltung der vorstehenden Anforderungen ergeben.
Ihr Konto ist streng persönlich und darf ohne Ihre Aufsicht von keiner anderen Person genutzt werden. Ebenso wenig dürfen Sie Ihr Konto an eine andere Person übertragen. In jedem Fall sind Sie allein für die Nutzung des Dienstes über Ihr geschäftliches Benutzerkonto verantwortlich.
Wir können den Zugang zu jedem Aspekt des Dienstes oder Ihres Kontos jederzeit und ohne Vorankündigung ändern, beenden oder einschränken. Wir behalten uns das Recht vor, Nutzungsbeschränkungen auf der Grundlage dessen aufzuerlegen, was wir für eine faire oder legitime Nutzung halten.
Sie sind für Ihre Nutzung von app.vsight.io verantwortlich, einschließlich der Rechtmäßigkeit aller Inhalte, die Sie im Dienst anzeigen, teilen, hochladen oder anderweitig bereitstellen („die Nutzerinhalte“). Zu den Nutzerinhalten gehören auch Raumnamen, und Sie sind dafür verantwortlich sicherzustellen, dass Raumnamen keine verbotenen Nutzerinhalte (wie nachstehend aufgeführt) enthalten. Geben Sie in Raumnamen keine Informationen an, die Sie nicht öffentlich machen möchten. Beschränkungen für Inhalte und die Nutzung des Dienstes
Wir behalten uns außerdem das Recht vor, auf alle Informationen zuzugreifen, sie zu lesen, aufzubewahren und offenzulegen, soweit wir dies vernünftigerweise für erforderlich halten, um (i) geltendem Recht, Vorschriften, gerichtlichen Verfahren oder behördlichen Anfragen nachzukommen, (ii) die Bedingungen durchzusetzen, einschließlich der Untersuchung möglicher Verstöße dagegen, (iii) Betrug, Sicherheits- oder technische Probleme aufzudecken, zu verhindern oder anderweitig zu beheben, (iv) auf Support-Anfragen von Nutzern zu reagieren oder (v) unsere Rechte, unser Eigentum oder unsere Sicherheit, unsere Nutzer und die Öffentlichkeit zu schützen.
Wir behalten uns das Recht vor, illegale Aktivitäten den zuständigen örtlichen Behörden zu melden.
Verbotene Nutzerinhalte umfassen, ohne darauf beschränkt zu sein, Inhalte, die:
- beleidigend sind, wie Nutzerinhalte, die Rassismus, Bigotterie, Diskriminierung, Hass, Belästigung oder körperliche Schädigung jeglicher Art gegen eine Gruppe oder Einzelperson betreiben, befürworten oder fördern;
- pornografisches, sexuell explizites oder sonstiges unanständiges Material darstellen oder darauf verlinken;
- falsche oder irreführende Informationen oder illegale Aktivitäten oder Verhaltensweisen fördern oder befürworten, die missbräuchlich, bedrohlich, obszön, diffamierend oder verleumderisch sind;
- eine illegale oder nicht autorisierte Kopie des urheberrechtlich geschützten Werks einer anderen Person fördern oder befürworten;
- die Marken, das Urheberrecht oder die gesetzlichen Rechte anderer verletzen;
- beschränkte oder nur mit Passwort zugängliche Seiten oder versteckte Seiten oder Bilder enthalten;
- Passwörter oder personenbezogene Daten von anderen Nutzern erbitten; oder
- die Rechte anderer Nutzer oder des Dienstes verletzen oder deren Sicherheit schädigen oder bedrohen;
- personenbezogene Daten über andere ohne deren Einwilligung weitergeben.
Jegliche Nutzung oder jegliches Vertrauen auf Inhalte oder Materialien, die über den Dienst veröffentlicht oder von Ihnen über den Dienst bezogen werden, erfolgt auf Ihr eigenes Risiko. Wir billigen, unterstützen, vertreten oder garantieren nicht die Vollständigkeit, Wahrhaftigkeit, Richtigkeit oder Zuverlässigkeit von Inhalten oder Mitteilungen, die über den Dienst veröffentlicht werden, und billigen keine über den Dienst geäußerten Meinungen. Sie verstehen, dass Sie durch die Nutzung des Dienstes Inhalten ausgesetzt sein können, die beleidigend, schädlich, ungenau oder anderweitig unangemessen sind, oder in einigen Fällen Inhalten, die falsch gekennzeichnet oder anderweitig irreführend sind. Wir haften unter keinen Umständen in irgendeiner Weise für Inhalte, einschließlich, aber nicht beschränkt auf, Fehler oder Auslassungen in Inhalten oder für Verluste oder Schäden jeglicher Art, die infolge der Nutzung von Inhalten entstehen, die über den Dienst erzeugt oder bereitgestellt werden.
Wir gewähren Ihnen eine persönliche, beschränkte, weltweite, gebührenfreie, nicht abtretbare, nicht unterlizenzierbare und nicht ausschließliche Lizenz zur Nutzung der Software, die wir Ihnen als Teil des Dienstes für Ihre geschäftliche Nutzung bereitstellen. Diese Lizenz dient ausschließlich dem Zweck, Ihnen die Nutzung des von uns bereitgestellten Dienstes zu ermöglichen, vorbehaltlich dieser Bedingungen.
Bei der Nutzung des Dienstes ist Ihnen Folgendes untersagt: (i) der Zugriff auf, die Manipulation oder die Nutzung nicht öffentlicher Bereiche des Dienstes, unserer internen Computersysteme, einschließlich der technischen Bereitstellungssysteme unserer Subunternehmer, die zur Bereitstellung des Dienstes verwendet werden; (ii) das Untersuchen, Scannen oder Testen der Verwundbarkeit eines Systems oder Netzwerks oder das Verletzen oder Umgehen von Sicherheits- oder Authentifizierungsmaßnahmen; (iii) der Zugriff auf oder die Durchsuchung oder der Versuch des Zugriffs auf oder der Durchsuchung des Dienstes mit anderen Mitteln (automatisiert oder anderweitig) als über unsere derzeit verfügbaren, veröffentlichten Schnittstellen, die von uns bereitgestellt werden (und nur gemäß deren Bedingungen), sofern Ihnen dies nicht ausdrücklich in einer gesonderten Vereinbarung mit uns gestattet wurde; (iv) das Fälschen eines TCP/IP-Paket-Headers oder eines Teils der Header-Informationen in einer E-Mail oder einem Beitrag oder die anderweitige Nutzung des Dienstes, um veränderte, irreführende oder falsche quellenidentifizierende Informationen zu versenden; oder (v) das Beeinträchtigen oder Stören (oder der Versuch dessen) des Zugangs eines Nutzers, Hosts oder Netzwerks oder das skriptbasierte Erzeugen von Inhalten in einer Weise, die den Dienst oder seine Nutzer beeinträchtigt oder unangemessen belastet.
Der Dienst kann kryptografische Funktionen enthalten, deren Ausfuhr nach geltenden Ausfuhrkontrollgesetzen beschränkt sein könnte. Sie dürfen den Dienst oder Teile davon nicht unter Verstoß gegen solche Gesetze oder Vorschriften ausführen oder wiederausführen. Entgelte für die Nutzung des Dienstes
Der Dienst wird als kostenpflichtige Geschäftsversion angeboten. Sie können sich entscheiden, Ihr Konto zu erweitern, was Ihnen zusätzliche Funktionen in den von Ihnen verwalteten Räumen bietet. Die zusätzlichen Funktionen stehen dann allen Nutzern in Ihrem Unternehmen zur Verfügung, auch wenn diese anonym sind. Wir behalten uns das Recht vor, die in unseren Paketen enthaltenen Funktionen, den Preis der zusätzlichen Pakete und die Struktur der Pakete jederzeit zu ändern. Wir werden alle zahlenden Nutzer über wesentliche Änderungen an Inhalt, Preis und Bedingungen des Pakets informieren.
Alle Zahlungen erfolgen in der jeweils vereinbarten Währung. Sollten Sie sich entscheiden, Ihr Abonnement im Zeitraum nach der Kündigung zu reaktivieren, beginnen Sie ein neues Abonnement ab dem Enddatum des vorherigen Abonnements und behalten weiterhin die zusätzlichen Funktionen.
## 4\. Datenschutz und personenbezogene Daten
Bei der Bereitstellung des Dienstes erhebt und verarbeitet app.vsight.io personenbezogene Daten über Sie und Ihre Nutzung des Dienstes. Die aktuellen Datenschutzrichtlinien sind auf dieser Seite verfügbar. Durch die Nutzung unseres Dienstes erklären Sie sich damit einverstanden, dass app.vsight.io Ihre personenbezogenen Daten gemäß unseren Datenschutzrichtlinien und gemäß den Einwilligungen, die Sie uns erteilt haben, verwenden darf.
app.vsight.io hält die EU-Datenschutzbestimmungen (DSGVO) ein.
## 5\. Kommunikation
app.vsight.io muss Ihnen möglicherweise Informationen über den Dienst zusenden, etwa wichtige Dienstankündigungen und administrative Mitteilungen, per SMS, E-Mail oder anderen Mitteln der elektronischen Kommunikation, durch Veröffentlichung eines Hinweises auf der Website oder über sonstige relevante Kommunikationskanäle.
app.vsight.io kann anbieten, Ihnen Werbeinformationen per SMS, E-Mail oder anderen Mitteln der elektronischen Kommunikation zuzusenden.
## 6\. Integrationen
Wir können Funktionen bereitstellen, die es Ihnen ermöglichen, andere Dienste („Integrationsdienst“) in app.vsight.io einzubinden. Die Nutzung solcher Dienste unterliegt den für den genutzten Integrationsdienst geltenden Bedingungen.
Bei der Nutzung des Dienstes oder von Drittanbieter-Integrationen in den Dienst können Sie kommerziellen Nachrichten und Werbung ausgesetzt sein. Die Website und der Dienst können Links zu Websites Dritter enthalten. Diese Links werden Ihnen ausschließlich als Annehmlichkeit bereitgestellt und stellen keine Billigung des Inhalts solcher Websites Dritter durch app.vsight.io dar. app.vsight.io schließt jede Verantwortung für den Inhalt verlinkter Websites Dritter aus.
## 7\. Rechte am geistigen Eigentum
Alle Rechte, Titel und Interessen am Dienst (mit Ausnahme der Nutzerinhalte) sind und bleiben ausschließliches Eigentum von app.vsight.io. Der Dienst und seine Inhalte sind durch Urheberrecht und sonstige Rechte am geistigen Eigentum sowohl in dem Land, in dem Sie wohnen, als auch in fremden Ländern geschützt.
Mit Ausnahme der Ihnen gewährten beschränkten, persönlichen, nicht ausschließlichen, nicht übertragbaren und widerruflichen Lizenz, die ausschließlich dem Zweck Ihrer Nutzung des Dienstes in Übereinstimmung mit den Bedingungen dient, wird Ihnen kein Eigentum an oder keine Lizenz für Rechte am geistigen Eigentum an unserem Dienst oder an den Inhalten, die uns oder unseren Partnern gehören und auf die Sie über den Dienst zugreifen, gewährt.
Die Marken, Logos, Domainnamen und sonstigen ähnlichen Zeichen oder Symbole, die auf der Website oder als Teil des Dienstes angezeigt werden, sind die eingetragenen und nicht eingetragenen Marken von app.vsight.io. Nichts in den Bedingungen gewährt Ihnen das Recht, solche Marken zu verwenden.
Sie behalten Ihre Rechte an allen Inhalten, die Sie über den Dienst einreichen, veröffentlichen oder anzeigen. Durch das Einreichen von Nutzerinhalten gewähren Sie app.vsight.io – oder müssen dafür sorgen, dass Ihre Lizenzgeber app.vsight.io gewähren – eine nicht ausschließliche, gebührenfreie, unbefristete, übertragbare, unterlizenzierbare, unwiderrufliche und weltweite Lizenz zur Nutzung, Vervielfältigung, Speicherung, Änderung, Verbreitung, Veröffentlichung und Erstellung abgeleiteter Werke solcher Nutzerinhalte für jeden Zweck. Sie sichern zu und gewährleisten, dass Sie Eigentümer der von Ihnen eingereichten Nutzerinhalte sind oder anderweitig berechtigt sind, solche Nutzerinhalte einzureichen und uns eine solche Lizenz zu gewähren.
## 8\. Kündigung
Sie können die Nutzung unseres Dienstes beenden, indem Sie Ihr Konto in den Einstellungen Ihres persönlichen Kontos auf der Website löschen. Als Abonnent der kostenpflichtigen Version können Sie Ihr Abonnement jederzeit kündigen und haben für den verbleibenden (im Voraus bezahlten) Abrechnungszeitraum Zugang zum Dienst. Das Unternehmen behält sich das Recht vor, den Dienst und die Vereinbarung mit Ihnen mit sofortiger Wirkung durch schriftliche Mitteilung an Sie zu kündigen. Bei Kündigung aufgrund eines Verstoßes gegen diese Bedingungen haben Nutzer keinen Anspruch auf Rückerstattung. 9. Verschiedenes
**Gewährleistungsausschluss.** app.vsight.io stellt Ihnen den Dienst „wie besehen“ zur Verfügung. Sie erkennen an, dass der Dienst nicht fehlerfrei ist. Sie nutzen ihn auf eigenes Risiko und nach eigenem Ermessen. Das bedeutet, dass der Dienst ohne jegliche Gewährleistung bereitgestellt wird. Weder ausdrücklich noch stillschweigend. app.vsight.io übernimmt keine ausdrücklichen oder stillschweigenden Gewährleistungen hinsichtlich der Verfügbarkeit, Marktgängigkeit, Eignung für einen bestimmten Zweck, Nichtverletzung, Richtigkeit, Vollständigkeit, Leistung und Qualität des Dienstes. app.vsight.io muss von Zeit zu Zeit aus technischen, sicherheitsbezogenen oder betrieblichen Gründen Aktualisierungen und Wartungen des Dienstes durchführen, während derer der Dienst möglicherweise nicht verfügbar ist. app.vsight.io wird sich in angemessenem Umfang bemühen, Aktualisierungen und Wartungen außerhalb der Hauptnutzungszeiten durchzuführen.
**Haftungsbeschränkung.** app.vsight.io haftet nicht für Schäden, ob sie nach Gesetz, Vertrag, Gewährleistung, Freistellung, unerlaubter Handlung oder anderweitig entstehen, einschließlich, aber nicht beschränkt auf, beiläufig entstandene und Folgeschäden, entgangenen Gewinn oder entgangene Geschäftsmöglichkeiten oder Schäden infolge von Datenverlust oder Verlust des Zugangs zum Dienst. In jedem Fall übersteigt die Gesamthaftung von app.vsight.io nicht den Betrag, den Sie für den Dienst in den letzten 12 Monaten vor dem Vorfall, der die Haftung auslöst, gezahlt haben.
**Freistellung.** Sie erklären sich bereit, app.vsight.io und seine Partner von allen Ansprüchen, Verbindlichkeiten und Kosten (einschließlich angemessener Anwaltsgebühren) freizustellen, zu verteidigen und schadlos zu halten, die aus Ihrem Missbrauch des Dienstes unter Verstoß gegen die Bedingungen oder geltendes Recht entstehen. app.vsight.io behält sich das Recht vor, auf eigene Kosten die ausschließliche Verteidigung und Kontrolle über jede anderweitig Ihrer Freistellung unterliegende Angelegenheit zu übernehmen. Sie werden mit app.vsight.io nach Treu und Glauben bei der Geltendmachung etwaiger verfügbarer Verteidigungsmittel zusammenarbeiten.
**Teilunwirksamkeit.** Sollte eine Bestimmung der Bedingungen von einem Gericht oder einer anderen bindenden Behörde für ungültig oder nicht durchsetzbar erklärt werden, bleiben die übrigen Bedingungen (oder Teile), Konditionen und Bestimmungen im größtmöglichen gesetzlich zulässigen Umfang gültig und durchsetzbar.
**Höhere Gewalt.** Höhere Gewalt bezeichnet alle Umstände, die sich der angemessenen Kontrolle einer der Parteien entziehen, einschließlich, aber nicht beschränkt auf, Feuer, Explosion, Streiks oder andere Arbeitskämpfe, Aufruhr oder andere zivile Unruhen, freiwillige oder unfreiwillige Befolgung von Gesetzen, Anordnungen, Vorschriften, Empfehlungen oder Anfragen einer Behörde sowie Fehler oder Ausfallzeiten in Netzwerken, der Stromversorgung, Gateways oder ähnliche Kommunikationsstörungen. Keine Partei haftet, außer für die Zahlung geschuldeter Beträge, für die Nichterfüllung ihrer vertraglichen Verpflichtungen, die sich aus Ereignissen höherer Gewalt oder in deren Zusammenhang ergeben.
**Abtretung.** app.vsight.io ist berechtigt, seine Rechte und Pflichten aus den Bedingungen ganz oder teilweise nach eigenem Ermessen an einen Dritten abzutreten.
**Rechtswahl und Streitbeilegung.** Die Bedingungen unterliegen dem Recht Deutschlands und werden in Übereinstimmung damit ausgelegt. Jede Streitigkeit, Kontroverse oder jeder Anspruch, die sich aus oder im Zusammenhang mit den Bedingungen ergeben, unterliegen der Gerichtsbarkeit der deutschen Gerichte, wobei das Landgericht Frankfurt, Deutschland, als Gerichtsstand vereinbart wird.
---
### Preise
URL: https://vsight.io/de/preise/
Description: Informieren Sie sich über unsere verschiedenen Lizenzpakete, um den idealen Funktionsumfang für Ihre Bedürfnisse und Ihr Budget zu finden.
## VSight Connected Worker Plattform Preise
Entdecken Sie AR-gestützten Remote-Support und digitale Arbeitsanweisungen. Vergleichen Sie die Funktionen und Preise von VSight Remote und VSight Workflow – intelligente Lösungen, die jede Phase des Frontline-Prozesses optimieren.
[Preisanfrage](/de/kontakt/)
---
### Remote Walkthrough
URL: https://vsight.io/de/remote-walkthrough/
Description: Sehen Sie sich die VSight Remote Tour an und erleben Sie AR-Fernunterstützung in Aktion: sofortige Sitzungen, AR-Anmerkungen, Dateifreigabe und aufgezeichnete Zusammenarbeit.
## Willkommen zur VSight Remote Tour
Begeben Sie sich auf eine Reise durch die Welt der AR-gestützten Fernzusammenarbeit – in nur wenigen Minuten.
In dieser geführten Tour entdecken Sie, wie Sie eine Sitzung in Sekunden starten, per vielfältigen Kollaborationsmodi zusammenarbeiten, Augmented-Reality-Funktionen nutzen und Ihre gesamte Zusammenarbeit für die spätere Verwendung oder zu Schulungszwecken aufzeichnen.
Füllen Sie das Formular aus, um Zugriff auf das Video der VSight Remote Tour zu erhalten.
---
### ROI-Rechner
URL: https://vsight.io/de/roi-rechner/
Description: Kostenloser ROI-Rechner: Schätzen Sie die Kosten-, Zeit- und CO₂-Einsparungen, die Sie erzielen, wenn Sie Vor-Ort-Besuche im Außendienst durch die AR-Fernunterstützung von VSight ersetzen.
## Berechnen Sie Ihre Ersparnisse & Nachhaltigkeit
Sehen Sie, welche Kosten-, Zeit- und CO₂-Einsparungen die AR-Fernunterstützung von VSight ermöglicht – passen Sie die Eingaben an Ihren Betrieb an.
[In einer Live-Demo ansehen](/de/demoanfrage/)
---
### Techniker-Onboarding & Schulung
URL: https://vsight.io/de/techniker-onboarding-schulung/
Description: Software für Techniker-Onboarding und Schulung: Verwandeln Sie SOPs und AR-gestützte Remote-Sessions in praxisnahe Schulungen direkt am Arbeitsplatz und schließen Sie die Kompetenzlücke.
## Techniker-Onboarding & Schulung
Der Mangel an qualifizierten Fachkräften verlangsamt Schulungsprozesse, vergrößert die Kompetenzlücke und treibt die Schulungskosten in die Höhe. VSight beschleunigt das Onboarding von Technikern mit AR-Fernunterstützung und digitalen Arbeitsanweisungen – mit praxisnaher Anleitung in Echtzeit, damit neue Techniker schneller lernen und vom ersten Tag an sicher arbeiten.
[Demo anfordern](/de/demoanfrage/)
---
### Technologie
URL: https://vsight.io/de/technologie/
Description: Entdecken Sie die Technologie von VSight: WebRTC-Video, AR-Anmerkungen, KI und Sicherheit auf Enterprise-Niveau für AR Remote Assistance vernetzter Mitarbeiter. Erleben Sie es in Aktion.
## Die Technologie hinter VSight
Von sicherer WebRTC-Kommunikation und robustem Datenschutz über KI-gestützte Videoverarbeitung bis hin zu nahtloser Gerätekompatibilität: VSight vereint modernste Technologien, um vernetzte Mitarbeiter zu befähigen und Außendiensteinsätze zu verbessern. Entdecken Sie die innovativen Technologien hinter unseren Lösungen für AR Remote Assistance und digitale Arbeitsanweisungen.
[Demo anfordern](/de/demoanfrage/)
---
### Augmented Reality
URL: https://vsight.io/de/technologie/ar/
Description: Die AR-Technologie von VSight ergänzt Live-Markierungen, 3D-Anleitung und See-what-I-see-Video, sodass Experten Teams vor Ort durch komplexe Aufgaben führen. Demo anfordern.
## Technologie
## Transformieren Sie Ihre Remote-Zusammenarbeit mit der AR-Technologie von VSight
Durch den Einsatz von innovativer Augmented Reality wird bei VSight Remote die Effizienz des Remote Supports auf ein neues Level gehoben. Unsere robuste AR-Plattform überlagert digitale Inhalte nahtlos mit der realen Umgebung Ihrer Techniker, um bei Reparaturen, Wartungen, Inspektionen und Schulungen mit höherer Präzision zu unterstützen.
[Demo anfordern](/de/demoanfrage/)
---
### Integrationen
URL: https://vsight.io/de/technologie/integrationen/
Description: Verbinden Sie die AR-Fernunterstützung von VSight mit SAP, Dynamics 365, CRM, Azure AD und SSO. Integrationen vereinen Ihre Unternehmenssysteme. Kontaktieren Sie uns.
## Technologie
## Nutzen Sie das volle Potenzial von VSight durch Integrationen
Jede Digitalisierungsstrategie steht und fällt mit der sinnvollen Einbindung einer Lösung in die bestehende IT-Landschaft. Mit seinen vielzähligen und durchdachten Integrationsmöglichkeiten lässt sich die VSight-Plattform nahtlos in Ihre bestehenden Prozesse integrieren und ermöglicht es Ihnen, das volle Potenzial unserer Lösung auszuschöpfen.
[Demo anfordern](/de/demoanfrage/)
---
### Künstliche Intelligenz
URL: https://vsight.io/de/technologie/ki/
Description: Industrielle KI von VSight automatisiert die Workflow-Erstellung, erkennt PSA für mehr Sicherheit und gestaltet Arbeitsabläufe – für schnellere, sicherere Serviceeinsätze. Demo anfordern.
## Technologie
## Transformieren Sie Ihre Serviceeinsätze mit KI
Mit der von VSight bereitgestellten künstlichen Intelligenz können Sie Ihre Prozesse optimieren, die Sicherheit erhöhen und Arbeitsabläufe effizienter umsetzen. Die KI-gesteuerte Bilderkennung erkennt persönliche Schutzausrüstung (PSA) und VSight Workflow erstellt digitale Schritt-für-Schritt-Anleitungen automatisch.
[Demo anfordern](/de/demoanfrage/)
---
### Sicherheit
URL: https://vsight.io/de/technologie/sicherheit/
Description: VSight ist DSGVO- und HIPAA-konform sowie ISO-zertifiziert – mit Verschlüsselung und Zugangskontrollen, die jede Remote-Support-Sitzung schützen. Ihre Daten sind sicher.
## Technologie
## Höchste Standards bei der Sicherung von Daten und dem Datenschutz
Digitale Support- und Workflow-Lösungen sollten nicht auf Kosten des Datenschutzes gehen. Bei VSight revolutionieren wir den Einsatz von AR- und KI-gestützten Technologien und schützen dabei konsequent Ihre Daten. Strikte Einhaltung von DSGVO, HIPAA und ISO 27001, Ende-zu-Ende-Verschlüsselung (E2EE) und physisch gesicherte Server in der EU gewährleisten den Schutz Ihrer Daten.
[Demo anfordern](/de/demoanfrage/)
---
### WebRTC
URL: https://vsight.io/de/technologie/webrtc/
Description: WebRTC von VSight ermöglicht sofortigen, browserbasierten Remote-Support mit Live-Video auf jedem Gerät – ohne Downloads oder Apps. Verbinden und Probleme schneller lösen.
## TECHNOLOGIE
## Starten Sie Remote-Unterstützung in Echtzeit mit der WebRTC-Technologie von VSight
VSight nutzt die fortschrittliche WebRTC-Technologie, um Ihnen den sofortigen und einfachen Zugang zu Remote-Support und digitalen Workflows zu ermöglichen und Ihnen eine unvergleichliche Nutzererfahrung zu bieten.
[Demo anfordern](/de/demoanfrage/)
---
### Über uns
URL: https://vsight.io/de/ueber-uns/
Description: Lernen Sie VSight, unsere Geschichte, unsere Mission und unsere Motivation näher kennen.
## Wer wir sind
Fachkräftemangel und immer komplexere Anforderungen stellen Unternehmen mehr und mehr vor die Herausforderung, ihren Betrieb am Laufen zu halten. Daher ist es wichtiger denn je, vorhandenes Wissen und Know-How festzuhalten, zu teilen und zu nutzen. Zu jeder Zeit, an jedem Ort.
Unsere Mission ist es, Unternehmen dabei zu helfen, ein digitales Wissensnetzwerk aufzubauen und den Mitarbeitenden jederzeit Zugang zu Know-How oder Remote-Expertise zu ermöglichen. So werden nicht nur Fähigkeiten der Belegschaft gesteigert, sondern auch die Effizienz der Unternehmen.
Gegründet im Jahr 2019, hat sich VSight inzwischen als marktführender Anbieter von AR-basierten B2B-SaaS Lösungen in den Bereichen Remote Support und Digitale Arbeitsanleitungen etabliert.
[Kontaktieren Sie uns](/de/kontakt/)
---
### Übersicht
URL: https://vsight.io/de/uebersicht/
Description: VSight ist eine Connected Worker Platform, die AR-Fernunterstützung, digitale Arbeitsanweisungen, KI-gestützte Schulung und Auftragsmanagement für industrielle Frontline-Teams vereint.
## VSight Übersicht
## Willkommen in der Zukunft des vernetzten Arbeitsplatzes
VSight bietet alle Lösungen, die Ihre Belegschaft befähigen, selbst in den anspruchsvollsten Umgebungen Höchstleistungen zu erbringen.
[Demo anfordern](/de/demoanfrage/)
---
### Unser Team
URL: https://vsight.io/de/unser-team/
Description: Lernen Sie die talentierten Menschen kennen, die hinter der Plattform stehen und die die ständige Weiterentwicklung von VSight vorantreiben.
## Unser Team
Wir sind ein bunt gemischtes Team, finden es großartig miteinander zu arbeiten und haben enorm viel Spaß an dem was wir tun. Unser Teamgeist, unsere Fähigkeiten und unsere verschiedenen Hintergründe helfen uns Lösungen zu finden und Großartiges für unsere Kunden zu erschaffen.
[Mehr über VSight erfahren](/de/ueber-uns/)
---
### Unsere Partner
URL: https://vsight.io/de/unsere-partner/
Description: Werden Sie Teil des VSight Partner- & Reseller-Programms. Vertreiben Sie eine führende Plattform für AR Remote Assistance und digitale Arbeitsanweisungen und steigern Sie Ihren wiederkehrenden Umsatz.
## Wachsen Sie mit VSight
Treten Sie unserem Partnernetzwerk bei und lassen Sie Ihr Unternehmen und Ihre Kunden mit branchenführenden industriellen Augmented-Reality-Lösungen wachsen.
[Jetzt bewerben](#apply)
---
### VSight Remote
URL: https://vsight.io/de/vsight-remote/
Description: VSight Remote ist die Software für Fernwartung und industriellen Remote Service: Live-Video, AR-Markierungen und Wissenstransfer über Distanz.
## AR-gestützter Remote-Support
## Befähigen Sie Ihre Außendienstmitarbeiter, indem Sie sofortigen Zugriff auf Fachwissen ermöglichen
Durch die sofortige Live-Verbindung mit fachkundigen Experten aus der Ferne erhalten Ihre Mitarbeiter die Unterstützung und Anleitungen, die sie in der jeweiligen Situation benötigen. So unterstützen Sie den Lernprozess und ermöglichen effizientes Arbeiten.
VSight Remote ist damit die Grundlage für Fernwartung im industriellen Umfeld: Der Experte sieht die Maschine live über die Kamera des Technikers, markiert Bauteile direkt im Videobild und begleitet Diagnose, Reparatur und Wartung Schritt für Schritt – auf dem Smartphone, dem Tablet oder freihändig über eine Datenbrille.
[Demo anfordern](/de/demoanfrage/)
---
### VSight Remote für AKYAPAK
URL: https://vsight.io/de/vsight-remote-for-akyapak/
Description: Erfahren Sie, wie AKYAPAK Machinery Montagelinien überwacht, Ausfallzeiten reduziert und Techniker mit der AR-gestützten Fernunterstützung von VSight schult. Lesen Sie die Case Study.
## Überwachung von Montagelinien bei AKYAPAK mit VSight Remote Assistance
VSight Remote unterstützt die Techniker von AKYAPAK mit AR-Werkzeugen dabei, alle prozessrelevanten Informationen direkt vor Ort zu erhalten – für kürzere Prozessunterbrechungen, einen besseren Wissenstransfer und freihändiges Arbeiten bei Montage und Wartung großer Maschinen.
[Demo anfordern](/de/demoanfrage/)
---
### CMP Erfolgsgeschichte
URL: https://vsight.io/de/vsight-remote-for-cmp/
Description: Erfahren Sie, wie CMP im Bergbau die Anzahl nötiger Vor-Ort-Termine dank VSight reduziert, was zu Kosteneinsparungen und erhöhter Sicherheit führt.
## VSight Remote für die Bergbauindustrie
Wie das Bergbauunternehmen CMP die AR-gestützte Fernunterstützung von VSight nutzte, um die Produktivität zu steigern, Vor-Ort-Termine zu reduzieren und die Sicherheit in anspruchsvollen Bergbauumgebungen zu verbessern.
[Demo anfordern](/de/demoanfrage/)
---
### VSight Remote für ISUZU
URL: https://vsight.io/de/vsight-remote-for-isuzu/
Description: Erfahren Sie, wie ISUZU komplexe mechanische Probleme löst und Techniker schneller schult – mit weniger Ausfallzeiten dank der AR-Fernunterstützung von VSight. Lesen Sie die Case Study.
## Effiziente Lösung komplexer mechanischer Probleme bei ISUZU mit VSight Remote
Wie ISUZU komplexe technische Probleme aus der Ferne löst – mit der AR-gestützten Fernunterstützung von VSight, die Techniker und Fahrer im Feld in Echtzeit mit Experten aus dem Contact Center verbindet, um Ausfallzeiten zu minimieren und Kosten zu senken.
Mit der VSight Remote Lösung übertragen ISUZU-Techniker über die Kameras ihrer Geräte Bilder oder Videos ihrer Armaturenbretter oder Motoren an Experten im Contact Center und ermöglichen so die schnellstmögliche Ferndiagnose.
[Demo anfordern](/de/demoanfrage/)
---
### VSight Remote für MAN
URL: https://vsight.io/de/vsight-remote-for-man/
Description: Erfahren Sie, wie MAN-Mitarbeiter technische Probleme mit Unterstützung aus der Ferne lösen, indem sie VSight Remote mit einer Videobrille nutzen.
## Verbesserung von Reparatur und Wartung im KFZ-Bereich durch den Einsatz von VSight Remote
Wie MAN Truck die Fernunterstützung und Wartung mit der AR-gestützten Remote-Unterstützung von VSight verbessert hat – für mehr Effizienz, weniger Ausfallzeiten und Techniker, die durch Augmented-Reality-Unterstützung in Echtzeit gestärkt werden.
Über die VSight Remote Plattform lösen MAN Mitarbeiter technische Probleme mithilfe von entfernten Experten. Die Techniker in den Werkstätten nutzen die VSight Remote App auf mobilen Geräten oder Datenbrillen, um bei Bedarf eine live Session mit Experten aus dem Fachzentrum zu starten.
[Demo anfordern](/de/demoanfrage/)
---
### VSight VideoFlow
URL: https://vsight.io/de/vsight-videoflow/
Description: VSight VideoFlow wandelt aufgezeichnete Videos per KI in wenigen Minuten in digitale Schritt-für-Schritt-Arbeitsanweisungen und Schulungen um.
## KI-Wissenserfassung & Schulung
## Einfache Erfassung und Weitergabe von Fachwissen: Von Video zu Anleitung in Minuten
VideoFlow ermöglicht es industriellen Teams, Schulungen, Einarbeitung und betriebliche Anweisungen zu revolutionieren. Unsere KI-gesteuerte Plattform wandelt Videos aus dem Arbeitsalltag in präzise, schrittweise Anleitungen um und überbrückt die Kluft zwischen Fachwissen und Teamleistung.
[Demo anfordern](/de/demoanfrage/)
---
### VSight Workflow
URL: https://vsight.io/de/vsight-workflow/
Description: VSight Workflow verwandelt papierbasierte Prozesse in interaktive digitale Schritt-für-Schritt-Anleitungen, die jederzeit abrufbar sind.
## Software für digitale Arbeitsanweisungen für die vernetzte Fertigung
Geben Sie Ihren Außendienstmitarbeitern oder Ihren Endkunden Hilfe zur Selbsthilfe in Form von interaktiven Schritt-für-Schritt-Anleitungen an die Hand. Wandeln Sie Ihre papierbasierten Prozesse in digitale um und erhöhen Sie so Genauigkeit, Effizienz und Sicherheit – und automatisieren Sie ganz nebenbei Ihre Dokumentation.
[Demo anfordern](/de/demoanfrage/)
---
### Wartung & Reparatur
URL: https://vsight.io/de/wartung-reparatur/
Description: Reduzieren Sie Maschinenausfallzeiten durch Fernwartung: AR-Fernunterstützung und digitale Arbeitsanweisungen für Wartung und Reparatur in Echtzeit.
## Wartung & Reparatur
Wartungspläne im Blick zu behalten und zu erkennen, wann und wo Maschinen repariert werden müssen, kann eine Herausforderung sein. Wenn bestimmte Wartungsintervalle verpasst oder überschritten werden, kann dies zu unerwarteten Ausfallzeiten und kostspieligen Reparaturen führen.
[Demo anfordern](/de/demoanfrage/)
---
### Whitelabel
URL: https://vsight.io/de/whitelabel-solutions/
Description: Nutzen Sie unsere marktführende Software mit Ihrem eigenen Markenbranding – Ihr Logo, Ihre Farben, Ihre Apps und vieles mehr. Starten Sie schnell Ihre gebrandete industrielle AR-Plattform.
## Nutzen Sie die beste industrielle AR Lösung mit Ihrem eigenen Markenbranding
Repräsentieren Sie Ihre Marke und steigern Sie Ihren Marktwert, indem Sie die VSight Plattform mit Ihrer Corporate Identity versehen. Egal, ob Sie Prozesse optimieren oder einen herausragenden Kundenservice bieten wollen – durch das individualisierbare Whitelabel sieht die VSight Plattform aus, als wäre sie von Ihnen entwickelt worden.
[Demo anfordern](/de/demoanfrage/)
## Glossary
### What Is 5S (Lean Methodology)?
URL: https://vsight.io/glossary/what-is-5s/
Description: 5S is a lean methodology for organizing the workplace using five steps—Sort, Set in Order, Shine, Standardize, and Sustain—to boost safety and efficiency.
## What is 5S?
5S is a lean methodology for organizing and standardizing the workplace to improve efficiency, safety, and quality. It follows five sequential steps—Sort, Set in Order, Shine, Standardize, and Sustain—each derived from a Japanese term. Originating in the Toyota Production System, 5S creates a clean, visual, and disciplined environment that reduces waste.
## Where 5S comes from
5S grew out of the Toyota Production System and Japanese lean manufacturing. The name reflects five Japanese words: *Seiri*, *Seiton*, *Seiso*, *Seiketsu*, and *Shitsuke*. Each was translated into an English "S" term to preserve the memorable structure. Though it began on factory floors, 5S is now applied in warehouses, laboratories, hospitals, offices, and field-service operations wherever a clean, organized, and predictable workspace matters.
## The 5 pillars of 5S
### 1. Sort (Seiri)
Remove everything that is not needed for the current work. Separate essential tools, materials, and documents from clutter, then discard, recycle, or relocate the rest. Sorting reduces search time and frees up space.
### 2. Set in Order (Seiton)
Arrange the items that remain so each has a defined, logical location—"a place for everything, and everything in its place." Shadow boards, labels, and floor markings make it obvious where things belong and when something is missing.
### 3. Shine (Seiso)
Clean the workspace and equipment, and inspect them in the process. Regular cleaning surfaces early signs of wear, leaks, or defects, turning housekeeping into a form of proactive maintenance.
### 4. Standardize (Seiketsu)
Turn the first three steps into consistent, documented practices. Standard work instructions, checklists, and visual controls ensure every shift and every operator follows the same organized routine.
### 5. Sustain (Shitsuke)
Build the discipline and habits that keep the system running over time. Through audits, training, and leadership engagement, 5S becomes part of the culture rather than a one-time cleanup event.
## Benefits of 5S
A well-implemented 5S program can reduce wasted motion and search time, improve workplace safety by removing hazards and clutter, and expose equipment problems earlier. Because organized workspaces are easier to inspect and audit, 5S also supports quality and compliance goals. Importantly, 5S is often the entry point to broader lean transformation—it builds the visual, disciplined foundation that later methods rely on.
## Common pitfalls
The most frequent failure mode is treating 5S as a one-off cleaning project rather than an ongoing discipline; without the Sustain step, workspaces drift back to their old state. Other pitfalls include over-labeling for its own sake, rolling out 5S without frontline buy-in, and running audits as a compliance formality instead of a genuine improvement tool. Paper-based checklists that no one keeps current are a common symptom of a stalled program.
## How 5S relates to lean and maintenance
5S is a core building block of [lean manufacturing](/glossary/what-is-lean-manufacturing/) and pairs naturally with continuous-improvement practices like [kaizen](/glossary/what-is-kaizen/). Because Shine folds cleaning and inspection together, 5S also reinforces routine and autonomous maintenance—operators notice and report issues before they become failures.
## How VSight helps
Sustaining 5S depends on consistent, well-documented routines, which is exactly what digital work instructions are for. With [VSight Workflow](/vsight-workflow/), teams can build digital 5S checklists, standardized work instructions, and audits so every operator follows the same steps and results are captured consistently instead of on paper. As a connected worker platform, VSight also offers AR remote assistance—live expert guidance on a technician's camera feed with augmented-reality annotation—so complex issues surfaced during a Shine or audit step can be resolved with remote support. VSight is GDPR, HIPAA, and ISO 27001 certified, which matters for regulated environments running standardized audits.
Ready to digitize your 5S checklists and audits? [Request a demo](/request-demo/).
**Related terms:** [lean manufacturing](/glossary/what-is-lean-manufacturing/), [kaizen](/glossary/what-is-kaizen/), [standard operating procedure](/glossary/what-is-standard-operating-procedure/)
## Frequently asked questions
**What does 5S stand for?**
5S stands for five sequential steps—Sort, Set in Order, Shine, Standardize, and Sustain—each translated from a Japanese term (Seiri, Seiton, Seiso, Seiketsu, and Shitsuke). Together they describe a lean method for organizing and standardizing the workplace.
**Where did 5S originate?**
5S grew out of the Toyota Production System and Japanese lean manufacturing. Although it began on factory floors, it is now applied in warehouses, laboratories, hospitals, offices, and field-service operations.
**Why is the Sustain step so important in 5S?**
Sustain builds the discipline and habits that keep the system running through audits, training, and leadership engagement. Without it, 5S is treated as a one-off cleanup and workspaces drift back to their old cluttered state.
**How does VSight help with 5S?**
With VSight Workflow, teams can build digital 5S checklists, standardized work instructions, and audits so every operator follows the same steps and results are captured consistently instead of on paper. VSight also offers AR remote assistance, so complex issues surfaced during a Shine or audit step can be resolved with live remote expert support.
---
### What is 6 Sigma?
URL: https://vsight.io/glossary/what-is-6-sigma/
Description: Six Sigma is a data-driven method to cut defects and variation using the DMAIC cycle. See its principles, examples, and how VSight standardizes quality.
6 Sigma is a data-driven methodology and set of techniques for eliminating defects in any process, aiming for near perfection. 6 Sigma uses statistical tools to identify and remove causes of errors and variability, ensuring consistent quality and efficiency. The goal of 6 Sigma is to achieve a process that produces no more than 3.4 defects per million opportunities.
## Types of 6 Sigma
## DMAIC (Define, Measure, Analyze, Improve, Control):
A data-driven improvement cycle used for optimizing and stabilizing existing processes. Each phase serves a specific purpose:
**Define:** Identify the problem and project goals.
**Measure:** Collect data and establish baselines.
**Analyze:** Identify root causes of defects.
**Improve:** Implement solutions to eliminate defects.
**Control:** Maintain improvements and monitor the process.
## DMADV (Define, Measure, Analyze, Design, Verify):
Used for creating new product or process designs:
**Define:** Define project goals and customer deliverables.
**Measure:** Measure and determine customer needs and specifications.
**Analyze:** Analyze process options to meet customer needs.
**Design:** Design the process or product.
**Verify:** Verify the design performance and ability to meet customer needs.
## 6 Sigma Principles
6 Sigma is built upon a foundation of key principles designed to improve processes and eliminate defects. These principles guide the methodology and provide a framework for achieving significant operational improvements:
## Customer Focus:
The primary goal of 6 Sigma is to meet and exceed customer expectations. Understanding customer needs and requirements is crucial for any 6 Sigma project. This principle ensures that any process improvements directly enhance customer satisfaction.
## Data-Driven Decision Making:
6 Sigma relies heavily on data and statistical analysis to identify problems, measure performance, and evaluate solutions. Decisions are based on empirical evidence rather than assumptions or intuition.
## Process Focus:
6 Sigma views business processes as the root cause of most issues. By focusing on process improvement, organizations can achieve more consistent and predictable outcomes. This principle emphasizes the importance of process mapping, analysis, and redesign.
## Proactive Management:
Rather than reacting to problems after they occur, 6 Sigma encourages proactive management practices. This involves anticipating issues, preventing defects, and continuously monitoring processes to ensure they remain within acceptable limits.
## Collaboration and Teamwork:
Effective implementation of 6 Sigma requires collaboration across various functions and departments. Teamwork ensures that different perspectives are considered, and collective expertise is utilized to solve complex problems.
## Continuous Improvement:
6 Sigma is an ongoing journey rather than a one-time initiative. Continuous improvement is ingrained in the methodology, promoting a culture where regular assessments and enhancements are part of the organizational routine.
## Accountability and Ownership:
6 Sigma assigns clear roles and responsibilities to team members. Everyone involved in a 6 Sigma project is accountable for specific tasks and outcomes, ensuring that there is ownership and commitment to achieving the desired results.
## Examples of 6 Sigma
## After-Sales Services:
6 Sigma principles ensure consistent quality in after-sales services, reducing errors and enhancing customer satisfaction through continuous improvement. For instance, by applying 6 Sigma to service processes, companies can reduce the number of service calls, improve response times, and enhance the overall customer experience.
## Periodic Maintenance Dynamics:
6 Sigma methodologies are applied to improve the efficiency and effectiveness of periodic maintenance schedules. This minimizes downtime and extends equipment life by systematically identifying and eliminating the root causes of maintenance issues, thereby ensuring that maintenance activities are performed optimally and cost-effectively.
## Onboarding:
Streamlining onboarding processes to reduce errors and improve employee training. For example, 6 Sigma can help identify and eliminate bottlenecks in the onboarding process, ensuring new employees are productive faster.
## Training:
Providing structured training programs to ensure employees are well-versed in 6 Sigma principles. This includes developing training materials and courses that align with 6 Sigma methodologies to ensure consistent quality and performance.
## Integrated Logistics Support:
Enhancing logistics support through process improvement and defect reduction. 6 Sigma helps in identifying inefficiencies in the supply chain and implementing solutions to improve logistics operations.
## Auditing and Inspecting:
Applying statistical tools to audit and inspect processes, ensuring compliance with quality standards. This can involve regular quality audits and inspections to ensure processes are followed correctly and standards are met.
## Industry-Specific Use Cases
## Machinery:
Enhancing manufacturing processes to reduce defects and increase production efficiency. For instance, 6 Sigma can help identify and eliminate causes of machine breakdowns, improving overall equipment effectiveness (OEE).
## Construction:
Streamlining project management and construction processes to minimize delays and cost overruns. By applying 6 Sigma, construction companies can improve project timelines and reduce waste.
## Oil & Gas:
Reducing variability in production processes, ensuring consistent product quality and safety. 6 Sigma can be used to optimize drilling operations, reduce waste, and improve safety measures.
## Automotive:
Enhancing production line efficiency and product quality through rigorous defect analysis. By implementing 6 Sigma, automotive manufacturers can reduce defects, improve quality, and increase customer satisfaction.
## Maritime:
Optimizing maintenance schedules and reducing operational downtime through process improvement. 6 Sigma can help in ensuring the reliability and efficiency of maritime operations, from fleet management to crew training.
## Challenges in 6 Sigma Implementation
## Cultural Resistance:
Employees may resist changes to established processes. Overcoming this requires strong leadership and effective change management strategies.
## Training Costs:
Significant investment in training and development. Implementing 6 Sigma often requires extensive training for employees at all levels.
## Data Quality:
Inaccurate or incomplete data can hinder analysis and improvement efforts. Ensuring high-quality data collection and management is crucial for the success of 6 Sigma projects.
## Addressing Challenges
## Leadership Commitment:
Strong leadership support is essential to drive cultural change and ensure the success of 6 Sigma initiatives.
## Ongoing Training:
Continuous education and training programs help build and maintain expertise in 6 Sigma methodologies.
## Data Management:
Implementing robust data collection and management systems ensures that decisions are based on accurate and reliable data.
In overall, 6 Sigma stands as a robust methodology that revolutionizes how industries approach quality control and process improvement. Its data-driven and disciplined approach enables organizations to identify and eliminate defects, enhance efficiency and achieve higher customer satisfaction. By integrating 6 Sigma principles, companies across various sectors can obtain significant cost savings, improved product quality, and more streamlined operations.
6 Sigma principles can be implemented easily with robust Connected Worker Platform solutions, which provide the necessary tools for real-time data collection, process monitoring, and seamless collaboration across teams, thereby supporting the continuous improvement and data-driven decision-making that are central to 6 Sigma. As industries continue to evolve and face new challenges, the adaptability and effectiveness of 6 Sigma ensures its relevance and value in driving continuous improvement and operational excellence.
## Learn more about VSight
See how VSight can help you with your field service, maintenance, onboarding and training operations.
[Request a Demo](/request-demo/)
## Frequently asked questions
**What is Six Sigma and what does it aim for?**
Six Sigma is a data-driven methodology that uses statistical tools to eliminate defects and reduce variation in any process. Its goal is a process that produces no more than 3.4 defects per million opportunities.
**What is the difference between DMAIC and DMADV in Six Sigma?**
DMAIC (Define, Measure, Analyze, Improve, Control) is a data-driven cycle used to optimize and stabilize existing processes. DMADV (Define, Measure, Analyze, Design, Verify) is used instead when creating new product or process designs.
**What are the core principles of Six Sigma?**
Six Sigma rests on customer focus, data-driven decision making, process focus, proactive management, collaboration and teamwork, continuous improvement, and accountability and ownership. Together these guide teams to improve processes and eliminate defects.
**How does VSight support Six Sigma?**
VSight is a connected worker platform whose AR remote assistance connects a live expert to a technician's camera with AR annotation, while VSight Workflow delivers digital work instructions, SOPs, and checklists. This supports the real-time data collection, process monitoring, and standardized execution that Six Sigma relies on.
---
### What Is a Gemba Walk?
URL: https://vsight.io/glossary/what-is-a-gemba-walk/
Description: A Gemba Walk is a lean practice of observing work where it happens. Learn the steps, benefits, and pitfalls, plus how to run remote gemba walks with AR.
## What is Gemba Walk?
A Gemba Walk is a lean management practice in which leaders go to the "gemba" — the actual place where work happens, such as a factory floor or field site — to observe processes firsthand, engage with frontline workers, and identify opportunities for improvement. The goal is to understand reality, not to inspect people.
The word "gemba" (also spelled *genba*) is Japanese for "the real place." Rooted in the Toyota Production System and popularized through lean manufacturing, the Gemba Walk shifts decision-making away from conference rooms and reports toward direct, on-the-ground observation of value-creating work.
## How a Gemba Walk works
A Gemba Walk is a structured observation, not a casual stroll or a performance audit. A typical walk follows three ideas often summarized as the "3 Reals": go to the real place (*gemba*), look at the real thing (*genbutsu*), and gather the real facts (*genjitsu*). Leaders watch the process as it actually runs, ask open questions, and resist the urge to solve problems on the spot.
The emphasis is on respect for people. Frontline operators are the experts in their own work, so the walk is a conversation aimed at learning, not a top-down evaluation.
### Key steps
1. **Define a theme.** Focus each walk on one topic — safety, quality, flow, or a specific process — so observation stays purposeful.
2. **Prepare questions.** Draft open-ended "why" and "how" questions in advance rather than improvising.
3. **Observe the process, follow the value stream.** Watch how work moves, where it waits, and where waste appears.
4. **Engage and listen.** Ask workers to explain what they do and what gets in their way; capture their ideas.
5. **Follow up.** Document findings and close the loop on improvements — a walk without follow-through erodes trust.
## Benefits of Gemba Walks
- **Grounded decisions.** Leaders see the actual state of work instead of relying on secondhand reports.
- **Waste identification.** Direct observation reveals bottlenecks, rework, and delays that dashboards miss.
- **Stronger engagement.** Regular, respectful presence builds trust and surfaces frontline ideas.
- **Continuous improvement.** Gemba Walks feed the kaizen cycle, turning small observations into steady gains.
## Common pitfalls
The most frequent mistake is treating a Gemba Walk as an inspection or a "gotcha" exercise, which makes workers defensive and hides real problems. Others include walking without a clear theme, jumping straight to solutions instead of understanding root causes, and failing to follow up — which signals that the walk was theater rather than a genuine commitment to improvement.
## How VSight helps
Gemba Walks traditionally require being physically on-site, which is difficult for multi-site operations, distributed field teams, or specialists who cannot travel. [VSight AR remote assistance](/ar-remote-assistance/) lets an expert join a technician's live camera feed and use augmented-reality annotations to see the real place, look at the real thing, and discuss the real facts — enabling remote gemba walks across locations.
To make the improvements from a walk stick, [digital work instructions](/vsight-workflow/) turn updated procedures into step-by-step SOPs and checklists that frontline workers follow the same way every time. As a connected worker platform, VSight is GDPR- and HIPAA-compliant and ISO 27001 certified.
Ready to see it in action? [Request a demo](/request-demo/).
**Related terms:** [kaizen](/glossary/what-is-kaizen/), [lean manufacturing](/glossary/what-is-lean-manufacturing/), [5S](/glossary/what-is-5s/)
## Frequently asked questions
**What does gemba mean?**
Gemba (also spelled genba) is Japanese for the real place, meaning the actual location where work happens, such as a factory floor or field site. A Gemba Walk is the practice of going there to observe value-creating work firsthand.
**What are the 3 Reals of a Gemba Walk?**
The 3 Reals are: go to the real place (gemba), look at the real thing (genbutsu), and gather the real facts (genjitsu). Together they guide leaders to base decisions on direct observation rather than secondhand reports.
**Is a Gemba Walk an inspection or audit?**
No. A Gemba Walk is a structured observation aimed at learning, not a performance audit or gotcha exercise. It emphasizes respect for people, treating frontline operators as the experts in their own work.
**How does VSight help with remote Gemba Walks?**
VSight AR remote assistance lets an expert join a technician's live camera feed and use augmented-reality annotations to see the real place, look at the real thing, and discuss the real facts across locations. Digital work instructions then turn the resulting improvements into step-by-step SOPs and checklists.
---
### What Is a Service Level Agreement (SLA)?
URL: https://vsight.io/glossary/what-is-a-service-level-agreement-sla/
Description: A Service Level Agreement (SLA) defines the targets a provider commits to. Learn how SLAs work, the difference between response time and resolution time, and how to meet both.
## What is Service Level Agreement (SLA)?
A Service Level Agreement (SLA) is a documented commitment between a service provider and a customer that defines the expected level of service using measurable targets such as response time, resolution time, and uptime. It specifies how performance is tracked, who is responsible, and what remedies apply if the agreed targets are not met.
## How an SLA works
An SLA turns vague expectations into specific, measurable obligations. It typically covers the scope of services included, the performance targets the provider commits to, the method and frequency of measurement, and the consequences if targets are missed. SLAs can be external (between a company and its customers) or internal (between departments, often called an OLA, or Operational Level Agreement). Because everyone works from the same agreed definitions, an SLA reduces disputes and creates a shared standard for accountability.
## Common SLA metrics
SLAs are built around a handful of measurable commitments:
- **Response time** — how quickly the provider acknowledges a request or incident.
- **Resolution time** — how long it takes to fully resolve the issue.
- **Uptime or availability** — the percentage of time a service is operational, often expressed as "99.9%".
- **First-time fix rate** — the share of issues solved on the first visit or contact.
Availability is a simple ratio: uptime divided by total time, expressed as a percentage. Each metric usually carries a defined threshold and a measurement window (for example, monthly), so compliance can be calculated objectively.
## Response time vs resolution time
These two are constantly conflated, and they are the most common source of SLA disputes.
| | Response time | Resolution time |
| --- | --- | --- |
| What it measures | How quickly the provider acknowledges the request and starts work | How long until the issue is fixed and the customer is operating again |
| Clock starts | Ticket raised | Ticket raised |
| Clock stops | Someone takes ownership | Service restored |
| Dominated by | Staffing levels, routing, out-of-hours cover | Diagnosis, travel, parts availability |
They fail for different reasons, so they need different fixes. A four-hour response commitment is a rostering problem. A next-day resolution commitment is a logistics and expertise problem — and no amount of faster acknowledgement will rescue it.
Committing to one and reporting on it as though it covered the other is how providers end up with excellent SLA dashboards and unhappy customers. The related trap is [mean time to repair](/glossary/what-is-mean-time-to-failure-and-repair/), where the "R" can mean repair, recovery, respond or resolve — agree which clock you mean before it goes in a contract.
## Does a remote fix count as meeting the SLA?
This is a live commercial question for any service organization adopting remote support, and it is usually left unanswered.
Many SLAs were drafted assuming an on-site visit, so they promise that *an engineer will attend* within a window rather than that *the issue will be resolved*. Under that wording, resolving a fault remotely in twenty minutes can technically breach an agreement that a two-day site visit would have satisfied.
If remote resolution is part of how you deliver service, say so in the contract: define whether a remote session satisfies the response obligation, whether the customer can decline it, and how it is evidenced. Getting this right also makes lower-cost service tiers viable in geographies where dispatch was never economic — see [field service KPIs](/field-service-kpis/) for how service delivery cost shapes contract economics.
## Benefits of a well-defined SLA
A clear SLA aligns expectations before problems arise. It gives customers confidence in the service they are buying, gives providers a defensible standard to operate against, and gives both sides an objective basis for measuring performance. SLAs also support continuous improvement: tracking targets over time surfaces recurring bottlenecks and shows where processes or staffing need to change.
## Common pitfalls
SLAs fail when targets are unrealistic, unmeasurable, or disconnected from what customers actually value. Setting an aggressive resolution time without the tools or staff to meet it invites breaches and penalties. Vague language ("prompt response") is unenforceable. And measuring the wrong thing — optimizing response time while resolution quality slips — can make the numbers look good while customer satisfaction falls. Good SLAs are specific, achievable, and reviewed regularly.
## How VSight helps
Meeting resolution-time SLAs depends on how quickly your team can diagnose and fix an issue. [VSight AR remote assistance](/ar-remote-assistance/) connects an on-site technician's camera view to a remote expert who guides the repair in real time with AR annotations, so problems get resolved faster and often without a second visit — directly supporting response and resolution targets. VSight Workflow adds digital work instructions, SOPs, checklists, and task management so procedures stay standardized and repeatable. As a connected worker platform, VSight is GDPR, HIPAA, and ISO 27001 certified.
Worth being precise about which part of the clock this affects: remote assistance compresses **response and diagnosis** — an expert can be looking at the asset in minutes rather than after a travel window — but it does **not** compress parts lead time. If your resolution-time breaches are dominated by waiting for a component, that is an inventory problem and should be tracked separately.
See how VSight can help your team hit its service targets — [request a demo](/request-demo/).
Related terms: [field service KPIs](/field-service-kpis/), [field service management](/glossary/what-is-field-service-management/), [first-time fix rate](/glossary/what-is-first-time-fix-rate-ftfr/), [MTTF and MTTR](/glossary/what-is-mean-time-to-failure-and-repair/), [technician utilization rate](/glossary/what-is-expert-utilization-rate/), [field service](/glossary/what-is-field-service/).
## Frequently asked questions
**What is a Service Level Agreement (SLA) in simple terms?**
A Service Level Agreement (SLA) is a documented commitment between a service provider and a customer that defines the level of service expected, such as response time, resolution time, and uptime. It sets measurable targets, how they are tracked, and what happens if they are missed.
**What is the difference between an SLA and a KPI?**
An SLA is a contractual commitment the provider must meet, often with penalties for failure. A KPI is an internal performance metric a team uses to measure and improve its own operations. SLA targets are frequently measured using KPIs, but not every KPI is written into an SLA.
**What happens if an SLA is breached?**
When an SLA target is missed, the agreement usually defines remedies such as service credits, refunds, escalation procedures, or in serious cases the right to terminate the contract. The specific consequences depend on the terms negotiated between the provider and the customer.
**How can a company improve its SLA compliance?**
Companies improve SLA compliance by setting realistic targets, tracking performance continuously, standardizing procedures, and resolving issues faster. Tools that speed up diagnosis and repair, such as remote assistance and digital work instructions, help teams stay within response and resolution windows.
**What is the difference between response time and resolution time?**
Response time measures how quickly the provider acknowledges the request and begins work. Resolution time measures how long until the issue is actually fixed and the customer is operating again. They are separate clocks with separate causes: response time is a staffing and routing problem, while resolution time is dominated by diagnosis, travel and parts availability. An SLA that commits to one says nothing about the other.
**Does a remote fix count as meeting an SLA?**
Only if the contract says so. Many SLAs were written assuming an on-site visit, so they specify an engineer attending rather than the issue being resolved. Service organizations adopting remote support should decide explicitly whether a remote resolution satisfies the response obligation, and reword the agreement if it does — otherwise a faster remote fix can technically count as a breach.
---
### What is a Truck Roll
URL: https://vsight.io/glossary/what-is-a-truck-roll/
Description: A truck roll is dispatching a technician to a customer site. Learn what one really costs, how to measure avoidable dispatch rate and remote resolution rate, and how to cut both.
## What is a truck roll?
A "truck roll" is the dispatch of a technician (and a vehicle) to a customer's home, business or site to install, inspect, troubleshoot or repair something. The term is used heavily in telecom, utilities, field service and appliance/consumer-electronics support. It's shorthand for the most expensive way to resolve an issue — sending a person — as opposed to resolving it remotely.
## What does a truck roll cost?
Honest answer first: **there is no verified industry benchmark for the cost of a truck roll.** The numbers you will see quoted everywhere — roughly $150–$500 at the surface level, and about $1,000 once indirect costs are included — are industry estimates repeated across vendor and trade publications rather than findings from a published primary study. They are useful for order-of-magnitude reasoning and unsafe for a business case.
The best-sourced figure is sector-specific: in utilities, [S&C Electric](https://www.sandc.com/en/gridtalk/2017/march/20/the-real-cost-of-a-truck-roll/) puts a field dispatch at **$250–$500** as a conservative estimate.
For anything you plan to defend in a budget meeting, build the number yourself:
**Cost per dispatch = (Technician time + Vehicle and fuel + Scheduling and dispatch overhead + Value of the capacity consumed) ÷ Dispatches**
The fourth term is the one most often left out and frequently the largest: an hour spent driving is an hour not spent on a job that only a technician can do. The customer's multi-day wait belongs in the calculation too, even though it lands on their side of the ledger.
## Avoidable dispatch rate
Avoidable dispatch rate is the share of on-site visits that did not need to happen. It is the metric that actually tells you how much of your field cost is recoverable.
**Avoidable dispatch rate = (Dispatches that did not need to happen ÷ Total dispatches) × 100**
| Avoidable dispatch rate | Figure | Source (year) |
| --- | --- | --- |
| Top 20% of organizations | 3% | Aquant, 2025 Field Service Benchmark Report |
| Median across all companies | **14%** | Aquant (2025) |
| Bottom 20% of organizations | 24% | Aquant (2025) |
A median of 14% means roughly **one in seven truck rolls is unnecessary**. The spread is unusually wide for an operational metric — top performers are about eight times more efficient here than the bottom quintile, which suggests this is a capability gap rather than an industry constant. The same dataset found that 33% of service queries are solvable without a service professional's help at all.
*Aquant sells field-service AI, so these are vendor-published benchmarks. They are cited because the methodology is disclosed: 157 service organizations, more than 21 million service events, 6.5 million assets and over 602,000 technicians.*
## Remote resolution rate
Remote resolution rate is the companion metric — the share of cases closed with no site visit at all.
**Remote resolution rate = (Cases resolved without a site visit ÷ Total cases) × 100**
Two practical warnings. First, **no credible published industry benchmark exists** for this figure, despite how often it appears on conference slides; treat any number presented as an industry average with suspicion and track it against your own baseline instead. Second, define up front whether phone-only resolutions count, because including them makes the metric look strong while hiding whether you actually resolved anything or simply deferred it.
Avoidable dispatch rate is the better-benchmarked of the pair. Remote resolution rate is the better *target*, because it is the number a service organization can move directly.
## Why truck rolls happen — and why many are avoidable
Most avoidable truck rolls share one root cause: the team can't *see* the problem, so dispatching someone feels safer than diagnosing blind. A large share of completed visits resolve in minutes with nothing replaced — cabling, configuration, setup or customer-education issues that could have been handled remotely.
The cost compounds when the visit happens *and* fails. Aquant's 2024 data found that a failed first visit leads to an average of 2.7 total visits and adds roughly 13 days to resolution time — so a weak [first time fix rate](/glossary/what-is-first-time-fix-rate-ftfr/) multiplies truck rolls rather than merely adding one.
## How to reduce truck rolls
1. **Measure avoidable dispatch rate before optimising anything.** Without it you cannot tell an efficiency problem from a demand problem.
2. **Put eyes on the problem before committing a vehicle.** [Visual remote assistance](/glossary/what-is-remote-visual-inspection/) lets an agent or expert see the issue live through the customer's phone camera and resolve it remotely.
3. **When a visit is genuinely needed, dispatch with a diagnosis.** An accurate, documented fault and part number converts a speculative visit into a first-time fix.
4. **Track what came back.** Repeat visits to the same asset are the clearest signal of where remote triage would pay.
## Where truck-roll reduction matters
- [Telecom & contact centers](/telecom-visual-support/) — router/Wi‑Fi fixes without a dispatch.
- [Utilities & energy](/utilities-visual-support/) — remote inspection and field support.
- [Appliances & electronics](/appliance-visual-support/) — setup and troubleshooting without an in-home visit.
- [Insurance](/insurance-visual-claims/) — remote claims inspection instead of adjuster visits.
## Related Terms
- [Field service KPIs: formulas and benchmarks](/field-service-kpis/)
- [What is Remote Visual Inspection](/glossary/what-is-remote-visual-inspection/)
- [What is Field Service](/glossary/what-is-field-service/)
- [What is First Time Fix Rate (FTFR)](/glossary/what-is-first-time-fix-rate-ftfr/)
## Learn more about VSight
[Request Demo](/request-demo/)
## Frequently asked questions
**What does truck roll mean?**
A truck roll is the dispatch of a technician and a vehicle to a customer's home, business or site to install, inspect, troubleshoot or repair something. The term is used heavily in telecom, utilities, field service and appliance support as shorthand for the most expensive way to resolve an issue.
**How much does a truck roll cost?**
There is no verified industry benchmark for the cost of a truck roll, and it is worth knowing that before quoting one. The figures in circulation — roughly $150 to $500 at the surface level, and about $1,000 once indirect costs are included — are industry estimates repeated across vendor and trade publications rather than findings from a published primary study. In utilities, S&C Electric puts a field dispatch at $250 to $500 as a conservative figure. The reliable approach is to calculate your own from labour, vehicle, scheduling overhead and lost capacity.
**What is avoidable dispatch rate?**
Avoidable dispatch rate is the percentage of on-site visits that did not need to happen, calculated as avoidable dispatches divided by total dispatches, multiplied by 100. Aquant's 2025 benchmark data across 157 service organizations puts the median at 14% — roughly one in seven truck rolls — with the top 20% of organizations at 3% and the bottom 20% at 24%.
**What is remote resolution rate?**
Remote resolution rate is the share of cases closed without any site visit, calculated as cases resolved remotely divided by total cases, multiplied by 100. No credible published industry benchmark exists for it, so track it against your own baseline and define up front whether phone-only resolutions count. Avoidable dispatch rate is the better-benchmarked companion metric.
**Why are so many truck rolls avoidable?**
Most avoidable truck rolls share one root cause: the team cannot see the problem, so dispatching someone feels safer than diagnosing blind. A large share of completed visits resolve in minutes with nothing replaced — cabling, configuration, setup or customer-education issues that could have been handled remotely.
**How does VSight help reduce truck rolls?**
VSight's AR remote assistance lets an agent or expert see the issue live through the customer's phone camera and resolve it remotely, using AR annotation to guide the fix. When a visit is genuinely needed, the technician arrives with an accurate, documented diagnosis instead of being dispatched blind.
## Sources
- [Aquant — The 2025 Field Service Benchmark Report](https://21176235.fs1.hubspotusercontent-na1.net/hubfs/21176235/2025%20General%20BMR%20010824.pdf) (vendor-published; 157 service organizations, 21M+ service events)
- [Aquant — The 2024 Field Service Benchmark Report](https://21176235.fs1.hubspotusercontent-na1.net/hubfs/21176235/ebook-2024-benchmarkreport-12-19.pdf) (vendor-published)
- [S&C Electric — The Real Cost of a Truck Roll](https://www.sandc.com/en/gridtalk/2017/march/20/the-real-cost-of-a-truck-roll/)
---
### What Is a Work Instruction?
URL: https://vsight.io/glossary/what-is-a-work-instruction/
Description: A work instruction is a step-by-step guide showing exactly how to perform one task. Learn its components, benefits, and how digital work instructions help.
## What is Work Instruction?
A work instruction is a document that explains, step by step, exactly how to perform a single task correctly and safely. Unlike a broader procedure, it focuses on one job at the most detailed level — the specific actions, tools, settings, and checks a worker follows to reach a consistent result every time.
## How a work instruction fits into the documentation hierarchy
Work instructions sit at the bottom of a common documentation pyramid: policies define *why*, procedures (SOPs) define *what* and *who*, and work instructions define *how* at the task level. An [SOP](/glossary/what-is-standard-operating-procedure/) might describe an entire machine-changeover process across roles, while individual work instructions cover each hands-on step — for example, "torque the mounting bolts to 45 Nm in a star pattern." This granularity is what makes work instructions the reference a technician actually holds while working.
## Key components of an effective work instruction
- **Clear title and scope** — the exact task and where it applies.
- **Required tools, parts, and PPE** — everything needed before starting.
- **Sequential steps** — one action per step, in the order performed.
- **Visuals** — photos, diagrams, or annotations that remove ambiguity.
- **Safety warnings and quality checkpoints** — placed at the step where they matter.
- **Acceptance criteria** — how the worker confirms the step was done right.
- **Version and revision details** — so everyone follows the current method.
## Benefits of standardized work instructions
Well-written work instructions reduce variation between workers, lower error and rework rates, and shorten onboarding by giving new hires a reliable reference instead of relying on memory or an available expert. In lean manufacturing, they are the foundation of *standardized work* — the documented best-known method that becomes the baseline for [kaizen](/glossary/what-is-kaizen/) continuous improvement. In maintenance and field service, they support first-time-fix performance and safety compliance, and they preserve institutional knowledge as experienced staff retire.
## Common pitfalls
The most frequent problems are instructions that are too text-heavy, out of date, or hard to access at the point of work. A binder on a shelf or a PDF on a shared drive is rarely consulted mid-task. Instructions written by engineers but never validated by the people doing the job often skip the small, tacit details that actually cause mistakes. Keeping content current, visual, and available on the floor is what turns a document into a genuinely used tool.
## How VSight helps
VSight is a connected worker platform for industrial teams. [VSight Workflow](/vsight-workflow/) lets you build and deploy digital work instructions, SOPs, and checklists — combining text, images, and step-by-step guidance that workers follow on a phone, tablet, or smart glasses at the point of work. When a step is unclear or a problem falls outside the instruction, VSight's AR remote assistance lets an expert see the technician's live camera view and add on-screen AR annotations to guide the fix in real time. VSight is GDPR, HIPAA, and ISO 27001 certified.
Ready to digitize your work instructions? [Request a demo](/request-demo/).
**Related terms:** [standard operating procedure](/glossary/what-is-standard-operating-procedure/), [multimodal SOP](/glossary/what-is-multimodal-sop/), [connected worker](/glossary/what-is-connected-worker/).
## Frequently asked questions
**What is a work instruction?**
A work instruction is a document that explains, step by step, exactly how to perform a single task correctly and safely. It focuses on one job at the most detailed level, covering the specific actions, tools, settings, and checks a worker follows to reach a consistent result every time.
**What is the difference between a work instruction and an SOP?**
An SOP (standard operating procedure) defines what a process is and who performs it, often spanning an entire multi-step process across roles. A work instruction sits one level below the SOP and defines how to carry out each individual hands-on step at the task level.
**Why are work instructions important?**
Well-written work instructions reduce variation between workers, lower error and rework rates, and shorten onboarding by giving new hires a reliable reference. They also support safety compliance and preserve institutional knowledge as experienced staff retire.
**How does VSight help with work instructions?**
VSight Workflow lets you build and deploy digital work instructions, SOPs, and checklists that combine text, images, and step-by-step guidance workers follow on a phone, tablet, or smart glasses at the point of work. When a step is unclear, VSight's AR remote assistance lets an expert see the technician's live camera view and add on-screen annotations to guide the fix in real time.
---
### What Is a Work Order?
URL: https://vsight.io/glossary/what-is-a-work-order/
Description: A work order is a formal document authorizing and detailing a task. Learn its components, types, lifecycle, and how digital work orders improve execution.
## What is Work Order?
A work order is a formal document that authorizes and describes a specific task to be performed, such as a maintenance job, repair, or service request. It records what work is needed, who is responsible, the priority, required parts and tools, and the location, giving teams a trackable record from request through completion.
## How a work order works
A work order moves through a defined lifecycle. It typically begins as a *request* — someone reports a broken machine, a service need, or a scheduled task comes due. That request is reviewed, approved, and turned into a work order with a unique ID. The order is then planned (assigning a technician, parts, and a time window), dispatched, and executed. During execution the worker records actions taken, parts used, and time spent. Finally the order is verified, closed, and archived. That closed record feeds reporting and analysis — for example, tracking recurring failures or labor costs on a specific asset.
## Key components of a work order
- **Unique identifier** — a work order number for tracking and reference.
- **Description and scope** — the task to be done and where.
- **Priority and due date** — how urgent the work is and when it's needed.
- **Assigned personnel** — the technician or team responsible.
- **Asset or location** — the equipment, unit, or site involved.
- **Parts, tools, and materials** — what's required to complete the job.
- **Instructions or procedures** — the steps and safety notes to follow.
- **Status and completion details** — labor time, actions taken, and sign-off.
## Common types of work orders
Work orders take several forms depending on the trigger. **Corrective (or reactive) work orders** address a failure after it happens, such as a repair. **Preventive work orders** are scheduled in advance to service equipment before it breaks — the backbone of a [preventive maintenance](/glossary/what-is-preventive-maintenance/) program. **Inspection work orders** cover routine checks and audits. **Emergency work orders** are high-priority responses to safety-critical or production-stopping problems. In field service, a work order often maps to a customer job or service call, whereas in a plant it usually maps to an internal asset.
## Benefits of managing work orders well
Structured work orders bring visibility and accountability to operations. They ensure the right person has the right parts and instructions before starting, which reduces delays and repeat visits. They create a documented history for each asset, so teams can spot recurring issues, plan spare-parts inventory, and justify replace-versus-repair decisions. Consistent work-order data also underpins maintenance and service metrics such as mean time to repair and first-time-fix rate. Poorly managed paper or ad-hoc work orders, by contrast, lead to lost information, duplicated effort, and equipment downtime.
## How VSight helps
VSight is a connected worker platform for industrial teams. [VSight Workflow](/vsight-workflow/) lets you build and deploy digital work instructions, SOPs, checklists, and task management — so the procedures attached to a work order are clear, current, and followed step by step on a phone, tablet, or smart glasses at the point of work. When a job is more complex than the instructions anticipated, VSight's AR remote assistance lets a remote expert see the technician's live camera view and add on-screen AR annotations to guide the fix in real time, helping complete the work in fewer visits. VSight is GDPR, HIPAA, and ISO 27001 certified.
Ready to digitize how your teams execute work orders? [Request a demo](/request-demo/).
Related terms: [field service management](/glossary/what-is-field-service-management/), [work instruction](/glossary/what-is-a-work-instruction/), [standard operating procedure](/glossary/what-is-standard-operating-procedure/).
## Frequently asked questions
**What is a work order?**
A work order is a formal document that authorizes and describes a specific task to be performed, such as a maintenance job, repair, or service request. It records what work is needed, who is responsible, the priority, required parts, and the location, giving teams a trackable record from request through completion.
**What are the main types of work orders?**
Common types include corrective (reactive) work orders that address a failure after it happens, preventive work orders scheduled in advance to service equipment before it breaks, inspection work orders for routine checks and audits, and emergency work orders for high-priority safety-critical or production-stopping problems.
**What is the difference between a work order and a work instruction?**
A work order authorizes and tracks a specific task, capturing who does it, on which asset, the priority, and completion details. A work instruction is the step-by-step procedure describing how to carry out the task, and it is often attached to the work order so the technician knows exactly what to do.
**How does VSight help with work orders?**
VSight Workflow lets you build and deploy digital work instructions, SOPs, and checklists so the procedures attached to a work order are followed step by step on a phone, tablet, or smart glasses at the point of work. When a job is more complex than expected, VSight's AR remote assistance lets a remote expert see the technician's live camera view and add on-screen annotations to guide the fix in real time.
---
### What is an Industrial AI Copilot?
URL: https://vsight.io/glossary/what-is-an-industrial-ai-copilot/
Description: An industrial AI copilot is an AI assistant that gives maintenance and operations teams instant, source-cited answers from manuals, SOPs, videos and service history — and turns them into step-by-step procedures.
An **industrial AI copilot** is an AI assistant that augments maintenance and operations teams by turning a company's existing technical knowledge — machine manuals, standard operating procedures (SOPs), work instructions, training videos and service history — into instant, source-cited answers and step-by-step procedures.
Unlike a generic chatbot, an industrial AI copilot is **grounded in the operator's own documentation**. Every answer cites the exact page, section or video timestamp it came from, so a technician can trust and verify it. This grounding is what makes the copilot safe to use on the plant floor: it is designed to minimize hallucinations by never answering from outside the connected knowledge base.
## What an industrial AI copilot does
- Answers "how-to" and troubleshooting questions in plain language.
- Explains error codes and alarms using manuals and past service records.
- Generates draft work instructions and checklists from existing documents and videos.
- Accelerates onboarding by guiding new technicians through procedures step by step.
## Why it matters
Frontline teams lose hours every week searching scattered PDFs and relying on the tribal knowledge of a few senior experts. An industrial AI copilot collapses that search time, standardizes how work is done across shifts and sites, and captures expertise before it walks out the door — improving first-time fix rates and reducing downtime.
A common technique behind these copilots is [retrieval-augmented generation (RAG)](https://vsight.io/glossary/what-is-retrieval-augmented-generation/), which grounds the AI's answers in specific source documents.
[VSight Nova](https://vsight.io/nova/) is an industrial AI copilot for maintenance and operations teams.
## Frequently asked questions
**What is an industrial AI copilot?**
An industrial AI copilot is an AI assistant that turns a company's existing technical knowledge — machine manuals, SOPs, work instructions, training videos and service history — into instant, source-cited answers and step-by-step procedures for maintenance and operations teams.
**How is an industrial AI copilot different from a generic chatbot?**
Unlike a generic chatbot, an industrial AI copilot is grounded in the operator's own documentation and cites the exact page, section or video timestamp each answer came from. It is designed to minimize hallucinations by never answering from outside the connected knowledge base.
**Why does an industrial AI copilot matter for frontline teams?**
Frontline teams lose hours every week searching scattered PDFs and relying on the tribal knowledge of a few senior experts. An industrial AI copilot collapses that search time, standardizes how work is done across shifts and sites, and captures expertise before it walks out the door.
**How does VSight help with industrial AI copilots?**
VSight Nova is an industrial AI copilot for maintenance and operations teams. It complements VSight's AR remote assistance and VSight Workflow digital work instructions to support the connected worker across the plant floor.
---
### What Is Andon (Lean Manufacturing)?
URL: https://vsight.io/glossary/what-is-andon/
Description: Andon is a lean visual-signal system that lets workers flag problems instantly so teams respond fast. Learn how it works, its types, benefits, and pitfalls.
## What is Andon?
Andon is a visual-signal system used in lean manufacturing that lets any worker instantly flag a problem so the team can respond before it spreads. Using lights, boards, or alerts, it makes abnormalities visible in real time. Originating in the Toyota Production System, Andon is the mechanism that turns "stop and fix" into everyday practice.
## Where Andon comes from
*Andon* is the Japanese word for a paper lantern, chosen because early systems used illuminated signals to show line status at a glance. The concept was formalized within the Toyota Production System as a core enabler of *jidoka*—building quality into the process and stopping to address defects rather than passing them downstream. On a Toyota line, any operator can pull an Andon cord or press a button to call for help, and if the issue is not resolved within a set time, the line stops. This gives frontline workers real authority to protect quality.
## How Andon works
An Andon system connects three things: a way to raise the signal, a way to display it, and a defined response.
- **Trigger** — an operator pulls a cord, presses a button, or an automated sensor detects an out-of-spec condition.
- **Signal** — a stack light, overhead display board, or digital alert shows the location and nature of the problem.
- **Response** — a team leader or support group acknowledges the call and comes to the point of the problem to help resolve it, escalating and stopping the line if needed.
The goal is a fast, transparent loop so small issues are caught at the source instead of becoming defects, rework, or downtime.
## Andon light colors and types
Most systems use a stack light or board with a simple color code:
- **Green** — normal operation, everything running to plan.
- **Yellow / amber** — a developing problem or a call for help; the line is still moving.
- **Red** — a stopped line or a critical fault needing immediate attention.
Some plants add **blue** for a quality concern or **white** for a scheduled event such as a material change. Andon itself can be a physical cord, a button-and-light setup, or a fully digital dashboard that logs every call for later analysis.
## Benefits of Andon
Andon shortens the time between a problem appearing and someone acting on it, which limits how far a defect can travel down the line. It empowers frontline workers, surfaces recurring issues through the data it captures, and reinforces continuous improvement by making problems impossible to ignore. Because it drives fixes at the source, Andon supports higher first-time quality, less rework, and better uptime.
## Common pitfalls
Andon fails when raising a signal has no reliable, timely response—workers quickly stop using a cord that no one answers. It also breaks down in a blame culture, where pulling the cord is seen as admitting fault rather than protecting quality. Effective Andon needs clear escalation rules, a trained support team, and leadership that treats every stop as a chance to improve, not to punish.
## How VSight helps
An Andon signal is only as useful as the help it summons—and the right expert is not always on the floor. When a call for support is raised, [VSight AR remote assistance](/ar-remote-assistance/) lets a technician escalate to a remote expert the moment an Andon signal goes up: the expert sees the live camera feed and adds augmented-reality annotations directly onto the equipment to guide the fix. VSight Workflow complements this with digital work instructions, SOPs, and checklists so the response follows a standard, repeatable procedure rather than tribal knowledge. As a connected worker platform that is GDPR, HIPAA, and ISO 27001 certified, VSight helps regulated operations document each intervention and close the loop faster.
Want faster resolution the moment a line signals trouble? [Request a demo](/request-demo/).
**Related terms:** [lean manufacturing](/glossary/what-is-lean-manufacturing/), [kaizen](/glossary/what-is-kaizen/), [5S](/glossary/what-is-5s/)
## Frequently asked questions
**What does Andon mean in lean manufacturing?**
Andon is the Japanese word for a paper lantern, and in lean manufacturing it refers to a visual-signal system that alerts operators, supervisors, and support teams the moment a problem appears. Popularized by the Toyota Production System, it makes issues visible in real time so they can be fixed at the source.
**What are the typical Andon light colors?**
Most Andon systems use a stack light or board with three colors. Green signals normal operation, yellow (or amber) signals a developing problem or a call for help, and red signals a stopped line or a critical fault that needs immediate attention. Some setups add blue for a quality issue or white for a scheduled event.
**How is Andon related to jidoka?**
Andon is the practical mechanism behind jidoka, the lean principle of building quality in and stopping to fix problems. Jidoka gives any worker the authority to halt production when a defect appears, and the Andon signal is how that stop is triggered and communicated so help arrives quickly.
**How does VSight help when an Andon signal is raised?**
When an Andon signal calls for support, VSight AR remote assistance lets a technician escalate to a remote expert who views the live camera feed and adds augmented-reality annotations to guide the fix. VSight Workflow provides digital work instructions and checklists so the response follows a standard, repeatable procedure.
---
### What Is AR Remote Assistance?
URL: https://vsight.io/glossary/what-is-ar-remote-assistance/
Description: AR remote assistance lets a remote expert see a field worker's live camera view and overlay AR annotations to guide repairs in real time. Learn how it works.
## What is AR remote assistance?
AR remote assistance is a real-time video collaboration technology that lets an off-site expert see a field worker's live camera view and overlay augmented-reality annotations — arrows, drawings, and markers anchored in 3D space — directly onto what the worker sees. It guides on-site staff through troubleshooting, maintenance, and repairs without the expert traveling.
Unlike a plain video call, AR remote assistance *anchors* guidance to real objects in the technician's environment, so an arrow placed on a specific bolt or valve stays locked in place as the camera moves. That precision is what turns "talk me through it" into "show me exactly where."
## How AR remote assistance works
1. **Connect** — the on-site worker opens a session on a phone, tablet, or smart glasses and shares their live camera view. No software install is needed for guest participants who join by link.
2. **See** — the remote expert sees exactly what the worker sees, in real time, even over low-bandwidth connections.
3. **Guide** — the expert draws annotations, drops AR markers, shares reference images or documents, and (in platforms like VSight) uses live translation to cross language barriers.
4. **Resolve & document** — the fix happens on the first visit, and the session can be recorded for training and quality records.
## Why teams use it
- **Fewer truck rolls and site visits** — many issues are resolved remotely instead of dispatching a technician.
- **Higher first-time fix rates** — technicians get expert eyes on the problem immediately.
- **Faster knowledge transfer** — junior staff are guided by senior experts, and recordings become reusable training.
- **Less downtime** — equipment is diagnosed and repaired in minutes, not days.
## Which devices support AR remote assistance?
Modern platforms run on iOS, Android, and Windows, plus hands-free industrial smart glasses such as RealWear, Vuzix, Epson Moverio, and Rokid — so field crews can keep both hands on the equipment.
## AR remote assistance with VSight
[VSight Remote](/ar-remote-assistance/) delivers AR remote assistance for industrial teams across manufacturing, machinery, mining, healthcare, and field service. It is GDPR-compliant, HIPAA-compliant, and ISO 27001 certified, with WebRTC-encrypted sessions. Estimate your savings with the [ROI calculator](/roi-calculator/), or explore related terms like [remote visual support](/glossary/what-is-remote-visual-support/) and [augmented reality](/glossary/what-is-augmented-reality/).
## Frequently asked questions
**What does AR remote assistance mean?**
AR remote assistance is a real-time video collaboration technology that lets an off-site expert see a field worker's live camera view and overlay augmented-reality annotations — arrows, drawings, and markers anchored in 3D space — directly onto what the worker sees. It guides on-site staff through troubleshooting, maintenance, and repairs without the expert traveling.
**How is AR remote assistance different from a normal video call?**
Unlike a plain video call, AR remote assistance anchors guidance to real objects in the technician's environment, so an arrow placed on a specific bolt or valve stays locked in place as the camera moves. That precision is what turns talk-me-through-it into show-me-exactly-where.
**Which devices support AR remote assistance?**
Modern platforms run on iOS, Android, and Windows, plus hands-free industrial smart glasses such as RealWear, Vuzix, Epson Moverio, and Rokid — so field crews can keep both hands on the equipment.
**How does VSight help with AR remote assistance?**
VSight Remote delivers AR remote assistance for industrial teams across manufacturing, machinery, mining, healthcare, and field service. It is GDPR-compliant, HIPAA-compliant, and ISO 27001 certified, with WebRTC-encrypted sessions.
---
### What’s Augmented Reality
URL: https://vsight.io/glossary/what-is-augmented-reality/
Description: Augmented Reality (AR) overlays digital data onto the real world. Learn AR types, how it works, and how VSight uses it for hands-free worker guidance.
## What is Augmented Reality (AR)?
At its core, Augmented Reality is a technology that enhances real-world experiences by overlaying digital information onto the physical environment. Unlike Virtual Reality (VR), which immerses users in entirely virtual surroundings, AR supplements reality with computer-generated content. This enables users to interact with both the physical and digital worlds simultaneously, opening up a myriad of possibilities across various industries.
## Differentiating Augmented Reality, Mixed Reality, Virtual Reality, and XR:
1. **Augmented Reality (AR):** Enhances the real world with digital elements.
2. **Mixed Reality (MR):** Combines real-world and digital elements, allowing them to interact in real-time.
3. **Virtual Reality (VR):** Immerse users in a completely virtual environment, disconnecting them from the physical world.
4. **Extended Reality (XR):** An umbrella term encompassing AR, VR, and MR, indicating the continuum between the real and virtual worlds.
## Types of Augmented Reality
## Marker-Based AR vs. Marker-Less AR:
1. **Marker-Based AR:** Also called recognition-based AR or image recognition, relies on visual markers or user-defined images such as QR codes or specific images, to trigger digital overlays. The device recognizes these markers with distinct patterns by cameras, aligning the digital content with the real-world elements. Markers can be paper-based or physical objects in the real world.
2. **Marker-Less AR:** Utilizes sensors, GPS, and computer vision to detect and augment the surrounding environment without the need for specific markers. This approach offers more flexibility and spontaneity, making it suitable for applications like navigation, gaming, and industrial training.
## How AR Works:
AR systems typically involve a combination of hardware and software components. Smartphones, tablets, smart glasses, and headsets serve as the display devices, while sensors, cameras, and processing units collect and interpret real-world data. Advanced algorithms then overlay digital information onto the user’s view in real-time, creating a seamless augmented experience.
## Augmented Reality for Employee Training & Onboarding:
AR has revolutionized employee training by providing immersive, hands-on experiences. For example, technicians can use AR to visualize equipment maintenance procedures, enhancing their understanding and proficiency. This reduces training time and accelerates the learning process.
Transforming the workplace involves integrating augmented reality into operational procedures, amplifying learning benefits for employees. Training, delivered through AR, facilitates the acquisition of essential professional skills. This adaptable training experience can be initiated at any location and time with compatible software.
The application of AR extends to guiding and supporting employees across diverse locations, fostering improved collaboration and safety in work environments. This method, augmenting traditional learning approaches, enhances understanding by providing comprehensive information. Potential applications of AR for your team include:
- Technical support & guidance
- Maintenance & repair
- Onboarding & training
- After-Sales service
- Inspection & quality assurance
- Assembling and commissioning
Numerous industries such as manufacturing, retail, military, healthcare, automotive etc. have seamlessly incorporated AR into their business processes.
## Unveil the Potential with Augmented Reality
Augmented Reality has evolved into a dynamic and versatile technology with applications spanning from entertainment and marketing to education and workforce training. Understanding the nuances of AR, along with its variations like marker-based and marker-less approaches, is essential for harnessing its full potential in enhancing human experiences across various domains. As AR continues to advance, its integration into daily life and professional settings promises a future where the boundaries between reality and digital augmentation blur even further.
## Utilize an AR tool that directs and supports your organization
Consider trying out augmented reality (AR) to boost your organization’s overall productivity. VSight, offers a robust AR solution for industrial organizations to boost efficiency in overall operations like training, maintenance, quality assurance.
## Learn more about VSight
See how VSight can help you with your field service, maintenance, onboarding and training operations.
[Request a Demo](/request-demo/)
## Frequently asked questions
**What does augmented reality (AR) mean?**
Augmented reality is a technology that enhances real-world experiences by overlaying digital information onto the physical environment. Unlike virtual reality, which immerses users in an entirely virtual world, AR supplements reality so users interact with the physical and digital worlds at the same time.
**What is the difference between AR, MR, VR, and XR?**
AR enhances the real world with digital elements, MR combines real-world and digital elements so they interact in real time, and VR immerses users in a completely virtual environment that disconnects them from the physical world. XR (extended reality) is an umbrella term covering AR, VR, and MR across the continuum between the real and virtual.
**What is the difference between marker-based and marker-less AR?**
Marker-based AR relies on visual markers such as QR codes or specific images to trigger digital overlays that the device aligns with real-world elements. Marker-less AR uses sensors, GPS, and computer vision to detect and augment the surrounding environment without needing specific markers, offering more flexibility for uses like navigation and industrial training.
**How does VSight use augmented reality?**
VSight offers an AR remote assistance solution where a live expert sees a technician's camera feed and adds AR annotations on top of the real-world view to guide them hands-free. Industrial organizations use it to boost efficiency in operations such as training, maintenance, and quality assurance.
---
### What is Average Handle Time (AHT)
URL: https://vsight.io/glossary/what-is-average-handle-time/
Description: Average handle time (AHT) measures how long an agent spends resolving a contact. Learn what it includes, why chasing it can backfire, and how visual support cuts it the right way.
## What is Average Handle Time (AHT)?
Average Handle Time (AHT) is the average total time an agent spends handling a customer contact — typically including talk time, any holds, and after-call work — divided across all contacts. It's a core contact-center efficiency metric: lower AHT means more contacts handled per agent, and lower cost per contact.
## Why chasing AHT alone backfires
AHT is easy to game and dangerous to optimize in isolation. Pushing agents to end calls faster can lower AHT while *hurting* first-contact resolution — the customer calls back, so total cost and frustration rise even as the per-call number looks better. The "callback tax" is AHT's hidden cost: two short, unresolved calls are far more expensive than one slightly longer call that actually fixes the problem. AHT should always be read alongside [first-contact resolution](https://vsight.io/glossary/what-is-first-contact-resolution/).
## How visual support reduces AHT the right way
On technical calls, much of the handle time is spent translating between what the customer sees and what the agent imagines — "is the light blinking or solid?", "which cable?". [Visual remote assistance](https://vsight.io/glossary/what-is-remote-visual-inspection/) collapses that back-and-forth into a shared live view: the agent sees the problem, points to the fix with AR annotations, and resolves it directly. This shortens handle time by making agents *more accurate*, not by rushing them — so AHT drops while resolution quality rises.
## Related Terms
- [What is First-Contact Resolution (FCR)](https://vsight.io/glossary/what-is-first-contact-resolution/)
- [What is a Truck Roll](https://vsight.io/glossary/what-is-a-truck-roll/)
- [What is Telecom Visual Support](https://vsight.io/glossary/what-is-telecom-visual-support/)
## Learn more about VSight
See how visual support cuts handle time in [telecom contact centers](https://vsight.io/telecom-visual-support/).
[Request Demo](https://vsight.io/request-demo/)
## Frequently asked questions
**What does AHT stand for?**
AHT stands for Average Handle Time, the average total time an agent spends handling a customer contact. It typically includes talk time, any holds, and after-call work, divided across all contacts.
**How is Average Handle Time calculated?**
AHT is the total time spent handling contacts divided by the number of contacts. That handling time typically combines talk time, hold time, and after-call work.
**Why does chasing a lower AHT backfire?**
Pushing agents to end calls faster can lower AHT while hurting first-contact resolution, so customers call back and total cost and frustration rise. Two short, unresolved calls are far more expensive than one slightly longer call that actually fixes the problem, so AHT should always be read alongside first-contact resolution.
**How does VSight help reduce AHT?**
VSight provides AR remote assistance so an agent sees the technician's live camera view and points to the fix with AR annotations instead of guessing over the phone. This shortens handle time by making agents more accurate, not by rushing them, so AHT drops while resolution quality rises.
---
### What Is a CMMS?
URL: https://vsight.io/glossary/what-is-cmms/
Description: A CMMS (Computerized Maintenance Management System) is software that centralizes work orders, assets, and maintenance schedules to cut equipment downtime.
## What is CMMS (Computerized Maintenance Management System)?
A CMMS, or Computerized Maintenance Management System, is software that centralizes an organization's maintenance operations. It stores an asset register and maintenance history, generates and tracks work orders, schedules preventive maintenance, manages spare-parts inventory, and reports on metrics—giving teams a single source of truth for keeping equipment reliable.
## How a CMMS works
A CMMS acts as the operational hub for a maintenance team. Every asset is entered into a register with its location, criticality, documentation, and service history. From there, the system automates the maintenance cycle:
- **Work order management:** requests are logged, prioritized, assigned to technicians, and tracked from creation through completion and sign-off.
- **Preventive scheduling:** recurring [preventive maintenance](/glossary/what-is-preventive-maintenance/) tasks are triggered automatically by time, meter readings, or usage, generating [work orders](/glossary/what-is-a-work-order/) before failures occur.
- **Inventory control:** spare parts and consumables are tracked so the right components are on hand when a job starts, with reorder points to avoid stockouts.
- **Reporting and analytics:** completed work feeds dashboards and KPIs, turning raw maintenance activity into insight.
Modern CMMS platforms are usually cloud-based and mobile, letting technicians receive, update, and close work orders from a phone or tablet at the point of work.
## Key modules of a CMMS
While products differ, most systems share a common core:
- **Asset management:** a central register of equipment with hierarchy, criticality, and full service history.
- **Work order management:** the engine for requesting, assigning, executing, and closing maintenance tasks.
- **Preventive maintenance scheduling:** rules that trigger recurring tasks automatically.
- **Inventory and parts management:** spare-parts tracking and reorder control.
- **Labor and resource tracking:** technician assignments, time logging, and workload visibility.
- **Reporting and KPIs:** metrics such as downtime, mean time to repair (MTTR), schedule compliance, and maintenance cost per asset.
## Benefits and common pitfalls
A CMMS reduces unplanned downtime by making preventive maintenance systematic, extends asset lifespan, improves spare-parts and labor planning, and creates an auditable maintenance history for compliance. Because every task is tracked, teams can measure KPIs, spot recurring failures, and make data-driven repair-versus-replace decisions.
The most common pitfall is **poor data quality**. A CMMS is only as useful as the information entered into it—incomplete asset records, unclosed work orders, or skipped logging quickly erode its value. Implementations also fail when technicians see the system as data-entry overhead rather than a tool that helps them. Success depends on clean setup, disciplined use at the point of work, and buy-in from the people doing the jobs.
## How CMMS relates to maintenance strategy
A CMMS is the software backbone that operationalizes maintenance strategy. It makes preventive maintenance repeatable, provides the data foundation for [predictive maintenance](/glossary/what-is-predictive-maintenance/), and supplies the metrics used in reliability programs and total productive maintenance. In short, the strategy defines *what* maintenance should happen and *when*, while the CMMS makes sure it actually gets scheduled, executed, and recorded.
## How VSight helps
VSight is a connected worker platform that complements a CMMS at the point of work. A CMMS is excellent at planning, scheduling, and recording maintenance—but the technician still has to perform the physical task correctly and get help when a job is harder than expected.
[VSight Workflow](/vsight-workflow/) turns the procedures behind a work order into interactive digital work instructions, SOPs, checklists, and task management, followed step by step on a phone, tablet, or smart glasses. When a repair is more complex than the instructions anticipated, [AR remote assistance](/ar-remote-assistance/) lets a remote expert see the technician's live camera view and add on-screen augmented-reality annotations to guide the fix in real time, helping close the job in fewer visits. VSight is GDPR, HIPAA, and ISO 27001 certified.
Ready to see it work alongside your maintenance system? [Request a demo](/request-demo/).
Related terms: [preventive maintenance](/glossary/what-is-preventive-maintenance/), [work order](/glossary/what-is-a-work-order/), [predictive maintenance](/glossary/what-is-predictive-maintenance/).
## Frequently asked questions
**What is a CMMS?**
A CMMS, or Computerized Maintenance Management System, is software that centralizes an organization's maintenance operations. It stores an asset register and maintenance history, generates and tracks work orders, schedules preventive maintenance, manages spare-parts inventory, and reports on metrics like downtime and MTTR—giving teams a single source of truth for keeping equipment reliable.
**What is the difference between a CMMS and an EAM?**
A CMMS focuses on the day-to-day maintenance of existing assets: work orders, preventive schedules, spare parts, and technician labor. An EAM (Enterprise Asset Management) system is broader, covering the full asset lifecycle from procurement and installation through operation, financials, and disposal. Many modern platforms blur the line, but a CMMS is generally the maintenance-focused core of an EAM.
**What are the main benefits of a CMMS?**
A CMMS reduces unplanned downtime by making preventive maintenance systematic, extends asset lifespan, improves spare-parts and labor planning, and creates an auditable maintenance history for compliance. Because all work is tracked, teams can measure KPIs, spot recurring failures, and make data-driven repair-versus-replace decisions.
**How does VSight help alongside a CMMS?**
VSight complements a CMMS at the point of work. VSight Workflow turns the procedures behind a work order into interactive digital work instructions, SOPs, and checklists on a phone, tablet, or smart glasses. When a job is harder than expected, VSight AR remote assistance lets a remote expert see the technician's live camera view and add on-screen annotations to guide the repair in real time.
---
### What Is Co-Browsing?
URL: https://vsight.io/glossary/what-is-co-browsing/
Description: Co-browsing lets an agent and a customer view and navigate the same web page or app together in real time, guiding the customer live without downloads.
## What is Co-Browsing?
Co-browsing (collaborative browsing) is a technology that lets a support agent and a customer view and interact with the same web page or application at the same time. The agent sees the customer's live screen in the browser and can highlight, scroll, or fill in fields to guide them through a task in real time.
## How co-browsing works
Co-browsing runs through a shared browser session rather than a full desktop takeover. The customer typically clicks a link or enters a session code, which streams the content of a specific page or web app to the agent. Nothing is installed, and the shared view is scoped to the application in question, not the customer's whole computer.
There are two common technical approaches:
- **DOM-based co-browsing** transmits the page's document structure (HTML/DOM) to the agent. It is lightweight, fast, and allows fine-grained masking of sensitive fields.
- **Screen-sharing-style co-browsing** streams a rendered image of the page or tab, which is simpler to deploy but heavier on bandwidth and harder to mask selectively.
Most tools support **view-only** mode (the agent watches and points) or **collaborative** mode (the agent can also click and type on the shared page, usually with the customer's permission).
## Co-browsing vs. screen sharing
Co-browsing is often confused with screen sharing, but the scope is different:
- **Screen sharing** exposes the customer's entire screen or desktop, including other windows and notifications.
- **Co-browsing** is confined to a single web page, tab, or app, keeping the rest of the customer's device private.
This narrower scope is why co-browsing is popular in banking, insurance, and e-commerce: agents can help with an online form or checkout without ever seeing the customer's other tabs.
## Benefits of co-browsing
- **Faster resolution** — the agent sees exactly where the customer is stuck instead of relying on verbal descriptions.
- **Higher conversion and form completion** — guiding customers through applications and checkouts reduces abandonment.
- **No downloads** — sessions run in the browser, lowering friction for the customer.
- **Better privacy control** — sensitive fields (card numbers, passwords) can be masked so the agent never sees them.
## Pitfalls to avoid
- **Data masking gaps** — misconfigured masking can expose personal or payment data; masking must be verified, not assumed.
- **Unclear consent** — customers should knowingly start and be able to end a session at any time.
- **Wrong tool for the job** — co-browsing works for web pages and web apps. It does not help when the problem is a physical object, a device, or something happening in the real world.
## How VSight helps
Co-browsing solves problems that live inside a browser. Many support and field-service problems, however, are physical — a wiring fault, a machine error code, or an installation step — where there is no web page to share.
For those cases, [VSight visual assistance software](/visual-assistance-software/) provides camera-based live visual support: a remote expert sees the technician's or customer's phone camera in real time and guides them with augmented-reality annotations placed directly on the video. It is the "see-what-I-see" complement to co-browsing, aimed at the physical world instead of the screen.
VSight is a connected worker platform. Alongside AR remote assistance, **VSight Workflow** delivers digital work instructions, SOPs, checklists, and task management for frontline teams. VSight is GDPR and HIPAA compliant and ISO 27001 certified.
Want to see live visual support in action? [Request a demo](/request-demo/).
**Related terms:** [see-what-I-see](/glossary/what-is-see-what-i-see/) · [remote visual support](/glossary/what-is-remote-visual-support/) · [telecom visual support](/glossary/what-is-telecom-visual-support/)
## Frequently asked questions
**What does co-browsing mean?**
Co-browsing (collaborative browsing) is a technology that lets a support agent and a customer view and interact with the same web page or application at the same time. The agent can highlight, scroll, or fill in fields to guide the customer through a task in real time, with nothing to install.
**What is the difference between co-browsing and screen sharing?**
Screen sharing exposes the customer's entire screen or desktop, including other windows and notifications, while co-browsing is confined to a single web page, tab, or app and keeps the rest of the device private. That narrower scope is why co-browsing is popular in banking, insurance, and e-commerce.
**Is co-browsing secure for sensitive data?**
Co-browsing can mask sensitive fields such as card numbers and passwords so the agent never sees them, and DOM-based approaches allow fine-grained masking. Masking must be verified rather than assumed, because misconfigured masking can expose personal or payment data.
**How does VSight help when the problem is not on a web page?**
Co-browsing only works for web pages and web apps, so it does not help when the problem is a physical object or device. VSight visual assistance software provides camera-based live visual support, where a remote expert sees the phone camera in real time and guides the user with augmented-reality annotations placed directly on the video.
---
### What Is a Connected Worker?
URL: https://vsight.io/glossary/what-is-connected-worker/
Description: A connected worker uses digital tools — AR remote assistance, digital work instructions, and real-time data — to work more safely and productively. Learn more.
## What is a connected worker?
A connected worker is a frontline employee equipped with digital tools — such as AR remote assistance, digital work instructions, mobile devices or smart glasses, and real-time access to experts and data — that make their work safer, faster, and more accurate. A *connected worker platform* is the software that ties these tools together.
The idea addresses a core industrial problem: knowledge lives in the heads of a few experienced people, while the work happens across many sites and shifts. Connecting workers to that knowledge — at the moment and place they need it — closes the skills gap and reduces errors.
## What a connected worker platform includes
- **AR remote assistance** — live expert guidance on the technician's camera view.
- **Digital work instructions & SOPs** — clear, step-by-step visual procedures that replace paper.
- **Knowledge capture** — turning expert know-how and recordings into reusable training.
- **Task management** — assigning, tracking, and auditing frontline work in real time.
## Benefits of the connected worker model
- **Closes the skills gap** left by an aging, retiring workforce.
- **Reduces downtime and errors** through guided, standardized work.
- **Improves first-time fix rates** and safety compliance.
- **Speeds onboarding** so new hires reach competency faster.
## The connected worker in Industry 4.0
The connected worker is a pillar of Industry 4.0: while sensors and IoT connect *machines*, the connected worker platform connects *people* to the information and expertise that keep operations running.
## Connected worker software from VSight
VSight is a [connected worker platform](/connected-worker-platform/) for industrial teams, combining [AR remote assistance](/ar-remote-assistance/), [digital work instructions](/vsight-workflow/), and AI knowledge capture — trusted by 200+ organizations across 30+ countries. Explore related terms: [AR remote assistance](/glossary/what-is-ar-remote-assistance/) and [digital work instructions](/glossary/what-is-multimodal-sop/).
## Frequently asked questions
**What does connected worker mean?**
A connected worker is a frontline employee equipped with digital tools — such as AR remote assistance, digital work instructions, mobile devices or smart glasses, and real-time access to experts and data — that make their work safer, faster, and more accurate.
**What is a connected worker platform?**
A connected worker platform is the software that ties frontline digital tools together, typically combining AR remote assistance, digital work instructions and SOPs, knowledge capture, and task management in one place.
**How is a connected worker different from Industry 4.0 IoT?**
IoT and sensors connect machines to data, while the connected worker platform connects people to the information and expertise they need. The connected worker is the human-focused pillar of Industry 4.0.
**How does VSight support connected workers?**
VSight is a connected worker platform that combines AR remote assistance, digital work instructions, and AI knowledge capture, running on iOS, Android, Windows and smart glasses such as RealWear, Vuzix, Epson, and Rokid, and is trusted by 200+ organizations across 30+ countries.
---
### What Is DMAIC (Six Sigma)?
URL: https://vsight.io/glossary/what-is-dmaic/
Description: DMAIC is Six Sigma's five-phase cycle to improve existing processes: Define, Measure, Analyze, Improve, Control. Learn each step, benefits, and pitfalls.
## What is DMAIC?
DMAIC is a data-driven, five-phase improvement cycle used in Six Sigma to optimize and stabilize existing processes. The phases—Define, Measure, Analyze, Improve, and Control—guide teams from framing a problem through measuring performance, finding root causes, implementing fixes, and sustaining the gains over time.
## How DMAIC works
DMAIC (pronounced "duh-MAY-ick") is the core methodology of Six Sigma for improving a process that already exists but is underperforming. It is a structured, sequential framework: teams move through each phase in order, and each phase has defined deliverables that must be completed before advancing. This discipline keeps improvement efforts grounded in evidence rather than assumption, and it makes results measurable and repeatable.
Unlike ad-hoc troubleshooting, DMAIC insists on quantifying the problem before proposing solutions. It is closely related to DMADV (Define, Measure, Analyze, Design, Verify), which is used when a new process or product must be designed from scratch rather than improved. Both share Six Sigma's goal of reducing variation and defects.
## The five phases of DMAIC
**Define** — Clearly state the problem, the project goals, the process scope, and the customer requirements (often captured as "critical to quality," or CTQ, characteristics). A project charter and a high-level process map are typical outputs.
**Measure** — Collect data to establish a reliable baseline of current performance. Teams validate their measurement system, quantify defect rates or variation, and confirm the problem is real and sized correctly.
**Analyze** — Use the data to identify the root causes of defects and variation. Tools such as the 5 Whys, fishbone (Ishikawa) diagrams, statistical hypothesis testing, and process analysis help separate true causes from symptoms.
**Improve** — Develop, test, and implement solutions that address the verified root causes. Pilots, design of experiments, and controlled trials confirm that changes actually move the metric before full rollout.
**Control** — Lock in the gains. Standardize the improved process, put monitoring and control plans in place (for example, control charts or updated work instructions), and hand ownership back to the process team so performance does not drift back.
## Benefits and common pitfalls
Done well, DMAIC delivers durable, measurable improvement: fewer defects, less process variation, lower rework and cost, and decisions backed by data instead of opinion. Because the Control phase is built in, gains are more likely to stick than with one-off fixes.
The most common pitfalls are skipping or rushing the early phases—jumping to solutions before the problem is defined or measured—which leads to fixing the wrong thing. Poor data quality undermines the Measure and Analyze phases, and a weak Control phase lets improvements erode once the project team disbands. DMAIC also works best on existing processes with a measurable output; for entirely new designs, DMADV is the better fit.
## How VSight helps
DMAIC succeeds or fails on execution at the frontline, where measurement, analysis, and standardized control actually happen. VSight supports the people doing that work.
[VSight Workflow](/vsight-workflow/) turns standard operating procedures, corrective actions, and control-phase checklists into digital work instructions, helping teams follow a consistent, documented process and preserve the standardized practices a DMAIC project establishes. [AR remote assistance](/ar-remote-assistance/) connects a live remote expert to a technician's camera with augmented-reality annotation, useful during the Analyze and Improve phases when hands-on investigation or a piloted fix needs expert guidance. VSight is a connected worker platform and is GDPR, HIPAA, and ISO 27001 certified.
Ready to see it in action? [Request a demo](/request-demo/).
## Related terms
Continue exploring continuous improvement: [Six Sigma](/glossary/what-is-6-sigma/), [root cause analysis](/glossary/what-is-root-cause-analysis/), and [kaizen](/glossary/what-is-kaizen/).
## Frequently asked questions
**What does DMAIC stand for?**
DMAIC stands for Define, Measure, Analyze, Improve, and Control. It is a data-driven, five-phase improvement cycle used in Six Sigma to optimize and stabilize existing processes.
**What is the difference between DMAIC and DMADV?**
DMAIC (Define, Measure, Analyze, Improve, Control) is used to improve an existing process that is underperforming, while DMADV (Define, Measure, Analyze, Design, Verify) is used when a new process or product must be designed from scratch. Both share Six Sigma's goal of reducing variation and defects.
**Why is DMAIC important?**
Done well, DMAIC delivers durable, measurable improvement such as fewer defects, less process variation, lower rework and cost, and decisions backed by data instead of opinion. Because the Control phase is built in, the gains are more likely to stick than with one-off fixes.
**How does VSight help with DMAIC?**
VSight Workflow turns standard operating procedures, corrective actions, and control-phase checklists into digital work instructions that preserve the standardized practices a DMAIC project establishes. AR remote assistance connects a live remote expert to a technician's camera with augmented-reality annotation, useful during the Analyze and Improve phases when hands-on investigation or a piloted fix needs expert guidance.
---
### What Is Technician Utilization Rate (Expert Utilization Rate)?
URL: https://vsight.io/glossary/what-is-expert-utilization-rate/
Description: Technician or expert utilization rate is the share of available time spent on productive work. Get the formula, a worked example and current TSIA benchmarks.
## What is technician utilization rate?
Technician utilization rate is the share of a technician's available time that is spent on productive or billable work, calculated as productive hours divided by total available hours, multiplied by 100. It measures how much of the workforce's paid capacity actually reaches customer-facing work rather than travel, waiting or administration.
The same calculation applied to scarce senior specialists is usually called **expert utilization rate**. The arithmetic is identical; the difference is which population you are worried about.
## How to calculate technician utilization rate
**Utilization Rate = (Productive Time ÷ Total Available Time) × 100**
An expert with 160 available hours in a month who spends 120 of them on productive work has a utilization rate of (120 ÷ 160) × 100 = **75%**.
- **Productive time** is time spent on core tasks directly related to the person's expertise — jobs, project work, client consultations, research and development.
- **Total available time** is the time available within the period, typically excluding non-working hours, holidays and vacations.
- **Non-productive time** is everything else: administration, internal meetings, and idle time waiting for assignments.
The definitional trap is travel. Counting windshield hours as productive makes the number look healthy while hiding the largest single source of lost capacity in field service. Decide explicitly whether travel is in or out, and keep it consistent.
## What is a good technician utilization rate?
| Measure | Industry level | Top performers | Source (year) |
| --- | --- | --- | --- |
| Billable utilization, field services | 75–85% | ~90.2% (TSIA Pacesetters) | TSIA (2025) |
| Engineer utilization | 83% | 90.6% (TSIA Pacesetters) | TSIA (2025) |
### Why higher is not automatically better
Utilization is the field service KPI most often pushed past its useful range. Capacity that is 95% committed cannot absorb an emergency, so response times lengthen, overtime costs rise, and the [SLA](/glossary/what-is-a-service-level-agreement-sla/) breaches that follow cost more than the idle hours saved.
It is also the easiest metric to inflate — reclassify travel or reporting as productive and the number moves without anything improving. Treat it as a band to stay inside, and always read it next to [first time fix rate](/glossary/what-is-first-time-fix-rate-ftfr/) and response time. See [field service KPIs](/field-service-kpis/) for how these metrics trade off against each other.
## What drives utilization down
- **Travel to distant or remote sites.** For organizations serving an international installed base, this is usually the dominant term — a two-day round trip for a two-hour job.
- **Skills mismatch.** When only a few people can resolve a given fault, those people become the bottleneck while others sit underutilized.
- **Demand variability.** Uneven project or seasonal demand produces idle periods that staffing cannot flex fast enough to absorb.
- **Uneven workload distribution.** Work concentrating on the most trusted individuals while capacity exists elsewhere.
- **Administrative load.** Reporting, documentation and chasing procedures that displace hands-on work.
## How to improve utilization
1. **Fix the definition first**, particularly the treatment of travel.
2. **Remove travel where the job does not require hands on the equipment** — this is the largest and most controllable term for most industrial service organizations.
3. **Spread scarce expertise** so the same few specialists are not the constraint on every complex fault.
4. **Plan capacity against real demand patterns** rather than headcount averages.
5. **Set a target band, not a maximum**, and monitor SLA performance alongside it.
## How VSight helps
Being precise about the mechanism matters here, because the obvious claim is the wrong one. VSight is **not** a scheduling or dispatch tool and does not change how work is assigned — that is what field service management software does.
What it removes is travel. With [AR remote assistance](/ar-remote-assistance/), a senior expert joins a technician's live camera view and annotates the equipment directly instead of flying to site, so hours that were windshield and airport time convert back into productive hours — and a specialist can cover several sites in a day rather than one. That matters most for exactly the population where utilization is the binding constraint: the small number of people who are the only ones who can resolve certain faults. [VSight Workflow](/vsight-workflow/) reduces the administrative share by delivering procedures as digital [work instructions](/glossary/what-is-a-work-instruction/) with documentation captured as the job runs. VSight is a connected worker platform, and is GDPR, HIPAA and ISO 27001 certified.
[Request a demo](/request-demo/) to see how much of your experts' time is currently spent travelling.
Related terms: [field service KPIs](/field-service-kpis/), [first time fix rate](/glossary/what-is-first-time-fix-rate-ftfr/), [truck roll](/glossary/what-is-a-truck-roll/), [MTTF and MTTR](/glossary/what-is-mean-time-to-failure-and-repair/), [service level agreement](/glossary/what-is-a-service-level-agreement-sla/), [field service](/glossary/what-is-field-service/), [kaizen](/glossary/what-is-kaizen/).
## Frequently asked questions
**What is technician utilization rate?**
Technician utilization rate is the share of a technician's available time that is spent on productive or billable work, calculated as productive hours divided by total available hours, multiplied by 100. It measures how much of the workforce's paid capacity actually reaches customer-facing work rather than travel, waiting or administration.
**How is technician utilization rate calculated?**
Divide productive time by total available time and multiply by 100. Productive time is the time spent on core tasks such as jobs, project work or consultations, while total available time typically excludes non-working hours, holidays, and vacations. For example, 120 productive hours out of 160 available hours is a 75% utilization rate.
**What is a good technician utilization rate?**
TSIA reports that most organizations in the field services space see billable utilization rates of around 75% to 85%, with Pacesetter organizations at approximately 90.2%. For engineers specifically, TSIA puts the industry average at 83% against 90.6% for Pacesetters. Treat these as a band to stay inside rather than a number to maximize.
**Is a higher utilization rate always better?**
No. Utilization above the mid-eighties removes the slack that same-day response depends on, so emergency work starts to breach SLAs and overtime costs rise. Utilization is also easy to inflate by counting travel or administration as productive. It should be read alongside first time fix rate and response time, never optimized alone.
**What is the difference between technician utilization and expert utilization rate?**
They are the same calculation applied to different populations. Technician utilization usually refers to field service engineers carrying out jobs, while expert utilization refers to scarce senior specialists whose time is the constraint on the whole organization. Expert utilization is the more useful lens when a handful of people are the only ones who can resolve certain faults.
**How does VSight help improve utilization?**
VSight does not schedule or dispatch work, so it does not change how jobs are assigned. What it removes is travel: a remote expert joins a technician's camera view with AR annotation instead of flying to site, so windshield and airport hours convert back into productive hours. VSight Workflow reduces the administrative time spent writing up and chasing procedures.
## Sources
- [TSIA — Top Field Services Questions Answered](https://www.tsia.com/blog/top-field-services-questions-answered) (Roy Dockery, August 2025)
---
### What is Field Service
URL: https://vsight.io/glossary/what-is-field-service/
Description: Field service is on-site maintenance, repair, and inspection by technicians. Learn its types, challenges, and how AR remote support improves it.
## What is Field Service?
Field Service encompasses a range of activities conducted on-site, away from a company’s primary location, to deliver products, services, or support to customers or internal stakeholders. It involves deploying skilled technicians, engineers, or specialists to various locations, ensuring that equipment functions optimally, addressing issues promptly, and maintaining customer satisfaction.
## Types of Field Service
## B2B:
Involves providing services or support to other businesses, such as equipment installation, maintenance, or repair for industrial machinery, IT infrastructure, or telecommunications systems.
## Internal:
Addresses the needs of different locations within a multinational corporation, ensuring consistent service delivery, maintenance, and support across diverse sites.
## B2B2C:
Extends services beyond business-to-business interactions to include end customers. This may include after-sales support, warranty services, or on-site assistance for consumer products.
## Key Components of Field Service
## After Sales Services:
Includes activities such as installation, troubleshooting, repairs, and parts replacement, ensuring that products continue to meet customer expectations after purchase.
## Periodic Maintenance:
Involves scheduling and performing routine maintenance tasks to prevent equipment downtime, optimize performance, and prolong the lifespan of assets.
## Onboarding and Training:
Providing comprehensive training and onboarding programs for field service technicians to ensure proficiency in servicing and troubleshooting equipment.
## Integrated Logistics Support:
Coordinating logistics activities such as spare parts management, inventory control, and supply chain optimization to support field service operations efficiently.
## Auditing and Inspecting:
Conducting audits and inspections to ensure compliance with regulatory requirements, quality standards, and safety protocols across various industries.
## Challenges in Field Service Operations
## Remote Troubleshooting:
Diagnosing and resolving issues remotely can be challenging without AR platforms for industrial operations, particularly when dealing with complex equipment or environments with limited connectivity.
## Resource Allocation:
Optimally allocating resources such as technicians, spare parts, and equipment to meet service demands across multiple locations can pose logistical challenges.
## Customer Expectations:
Meeting or exceeding customer expectations for response times, service quality, and resolution accuracy is crucial for maintaining satisfaction and loyalty.
## Addressing Challenges and Transforming Field Service
## Advanced Technologies:
Embracing technologies such as IoT, AI-driven analytics, and AR Platforms for remote service enables predictive maintenance, proactive issue resolution, and enhanced decision-making.
## Optimized Processes:
Streamlining workflows, improving scheduling algorithms, and implementing efficient resource management systems help optimize field service operations and reduce costs.
## Shift to Outcome-Based Models:
Transitioning from traditional transactional models to outcome-based service agreements, where customers pay for results rather than services rendered, can create new revenue streams, and foster long-term partnerships.
## Industry-Specific Field Service Operations
## Machinery:
Field service teams are deployed to install, maintain, and repair heavy machinery such as industrial robots, CNC machines, and manufacturing equipment, ensuring uninterrupted production processes.
## Construction:
Field service technicians support construction projects by providing on-site equipment installation, calibration, and maintenance services, ensuring construction machinery operates efficiently and safely.
## Mining:
Field service operations in mining involve maintaining and repairing specialized equipment such as excavators, drills, and haul trucks, minimizing downtime and maximizing productivity in demanding environments.
## Oil & Gas:
Field service teams in the oil and gas sector perform maintenance and inspections on drilling rigs, pipelines, and processing facilities, ensuring operational reliability and safety compliance.
## Automotive:
Automotive field service technicians provide on-site repairs, diagnostics, and software updates for vehicles in dealerships or fleet operations, enhancing customer satisfaction and vehicle uptime.
## Maritime:
Field service operations in the maritime sector involve servicing and maintaining shipboard systems, engines, and navigation equipment to ensure vessel safety and compliance with maritime regulations.
In conclusion, Field Service is pivotal in maintaining the operational integrity and reliability of equipment and systems across diverse industries. By addressing challenges and leveraging technology, organizations can transform Field Service into a strategic asset that drives customer satisfaction, operational efficiency, and business growth.
## Learn more about VSight
See how VSight can help you with your field service, maintenance, onboarding and training operations.
[Request a Demo](/request-demo/)
## Frequently asked questions
**What is field service?**
Field service encompasses activities conducted on-site, away from a company's primary location, to deliver products, services, or support to customers or internal stakeholders. It involves deploying skilled technicians, engineers, or specialists to ensure equipment functions optimally and issues are addressed promptly.
**What are the main types of field service?**
The main types are B2B (services or support for other businesses such as equipment installation, maintenance, or repair), internal (consistent service across different locations within a multinational corporation), and B2B2C (extending services to end customers through after-sales support, warranty, or on-site assistance for consumer products).
**What are the biggest challenges in field service operations?**
Common challenges include remote troubleshooting of complex equipment in environments with limited connectivity, optimally allocating resources such as technicians and spare parts across multiple locations, and meeting customer expectations for response times, service quality, and resolution accuracy.
**How does VSight help with field service?**
VSight provides AR remote assistance so a live expert can see a technician's camera feed and guide them with AR annotations, plus VSight Workflow for digital work instructions, SOPs, and checklists. It runs on iOS, Android, Windows, and smart glasses like RealWear, Vuzix, Epson, and Rokid, helping teams diagnose and resolve field issues faster.
---
### What Is Field Service Management (FSM)?
URL: https://vsight.io/glossary/what-is-field-service-management/
Description: Field Service Management (FSM) coordinates technicians, work orders, and assets in the field. Learn how it works and how it lifts first-time fix rates.
## What is Field Service Management (FSM)?
Field Service Management (FSM) is the coordination of a company's field operations, including scheduling technicians, dispatching work orders, tracking assets, and managing inventory. It combines people, processes, and software to deliver on-site installation, maintenance, and repair efficiently, ensuring the right technician arrives with the right parts and information to complete each job.
## How field service management works
FSM connects the back office with technicians in the field through a shared workflow. A typical cycle runs through these stages:
- **Request intake:** A customer request, alarm, or maintenance schedule creates a service order.
- **Scheduling and dispatch:** The order is matched to a qualified technician based on skills, location, and availability.
- **Execution:** The technician performs the work on site, following procedures and recording results.
- **Closeout and reporting:** The job is documented, parts are logged, the customer signs off, and data feeds analytics and invoicing.
Modern FSM platforms automate much of this loop with route optimization, mobile apps, real-time status updates, and integration into CRM, ERP, and asset-management systems.
## Core components of FSM
Most field service operations share the same building blocks:
- **Work order management** to create, assign, and track jobs from request to completion.
- **Scheduling and dispatch** to align technician skills, availability, and geography.
- **Asset and inventory management** to track equipment history and ensure parts availability.
- **Mobile enablement** so technicians access work instructions, capture data, and update status from the field.
- **Analytics** to measure KPIs such as first-time fix rate, mean time to repair, and technician utilization.
## FSM and related disciplines
FSM is broader than the terms it is often confused with. It coordinates the full service lifecycle, whereas asset or maintenance management focuses on equipment health and preventive schedules, and dispatch software handles only the scheduling slice. FSM also underpins servitization and outcome-based contracts, where a vendor is paid for uptime rather than for individual repairs, making efficient field execution central to the business model.
## Benefits and common pitfalls
Done well, FSM improves first-time fix rates, shortens response times, reduces costly repeat visits, and raises technician productivity and customer satisfaction. Common pitfalls include poor data quality that leads to wrong parts or skills on site, siloed systems that force manual re-entry, and knowledge gaps that leave junior technicians unable to resolve complex faults on the first visit.
## How VSight helps
FSM depends on getting the right knowledge to the technician at the moment of work. VSight supports this in two ways. The [VSight connected worker platform](/ar-remote-assistance/) provides AR remote assistance, letting a remote expert see a technician's camera feed live and place augmented-reality annotations directly in their view to guide a repair, so tough jobs can be resolved without a second truck roll. VSight Workflow delivers [digital work instructions](/vsight-workflow/), SOPs, checklists, and task management, giving field teams step-by-step guidance and structured data capture on site. VSight is a connected worker platform that is GDPR, HIPAA, and ISO 27001 certified.
Ready to see it in action? [Request a demo](/request-demo/).
Related terms: [field service](/glossary/what-is-field-service/), [work order](/glossary/what-is-a-work-order/), [first-time fix rate](/glossary/what-is-first-time-fix-rate-ftfr/).
## Frequently asked questions
**What does FSM stand for?**
FSM stands for Field Service Management, the coordination of a company's field operations such as scheduling technicians, dispatching work orders, tracking assets, and managing inventory. It combines people, processes, and software to deliver on-site installation, maintenance, and repair efficiently.
**What are the core components of field service management?**
Most FSM operations share the same building blocks: work order management, scheduling and dispatch, asset and inventory management, mobile enablement for technicians, and analytics to measure KPIs like first-time fix rate and mean time to repair.
**How is FSM different from asset or maintenance management?**
FSM coordinates the full service lifecycle, whereas asset or maintenance management focuses on equipment health and preventive schedules, and dispatch software handles only the scheduling slice. FSM is the broader discipline that ties these functions together.
**How does VSight help with field service management?**
VSight supports FSM in two ways: AR remote assistance lets a remote expert see a technician's camera feed live and place augmented-reality annotations to guide a repair, while VSight Workflow delivers digital work instructions, SOPs, and checklists for step-by-step guidance and structured data capture on site.
---
### What is First-Contact Resolution (FCR)
URL: https://vsight.io/glossary/what-is-first-contact-resolution/
Description: First-contact resolution (FCR) is the share of issues solved on the first interaction. Learn why it drives loyalty and cost, how to measure it, and how visual support raises it.
## What is First-Contact Resolution (FCR)?
First-Contact Resolution (FCR) is the percentage of customer issues that are fully resolved in a single interaction — one call, chat or session — with no follow-up contact, escalation or repeat visit required. It's one of the most-watched metrics in customer service and field service because it sits at the intersection of cost and loyalty: a problem solved the first time is cheaper to serve and far more satisfying for the customer.
## Why FCR matters
A low FCR quietly multiplies cost and erodes trust. Every unresolved first contact generates a callback, an escalation, or a dispatch — each one adding handling cost and frustration. High FCR does the opposite: it lowers cost-to-serve, reduces repeat contacts, and strongly correlates with retention. In service organizations, higher first-time resolution is consistently linked to higher customer satisfaction and loyalty.
## How FCR is measured
The honest way to measure FCR counts a contact as resolved only if the same customer does **not** contact again about the same issue within a defined window (commonly 7 days) — not simply whether the agent believed it was solved at the time. Measured loosely, FCR is often overstated, because many "resolved" contacts generate a quiet callback.
## How visual support improves FCR
Many first contacts fail because the agent can't see the problem and has to guess. [Visual remote assistance](https://vsight.io/glossary/what-is-remote-visual-inspection/) lets the agent see the issue live through the customer's phone camera, guide the fix with AR annotations, and confirm the resolution before ending the session — so the fix is verified, not assumed. That lifts the real FCR metric and the retention signals tied to it.
## Related Terms
- [What is Average Handle Time (AHT)](https://vsight.io/glossary/what-is-average-handle-time/)
- [What is First Time Fix Rate (FTFR)](https://vsight.io/glossary/what-is-first-time-fix-rate-ftfr/)
- [What is a Truck Roll](https://vsight.io/glossary/what-is-a-truck-roll/)
## Learn more about VSight
See how visual support raises first-contact resolution in [telecom contact centers](https://vsight.io/telecom-visual-support/).
[Request Demo](https://vsight.io/request-demo/)
## Frequently asked questions
**What does FCR stand for and what does it mean?**
FCR stands for First-Contact Resolution, the percentage of customer issues fully resolved in a single interaction — one call, chat or session — with no follow-up contact, escalation or repeat visit required.
**How is First-Contact Resolution measured?**
The honest way to measure FCR counts a contact as resolved only if the same customer does not contact again about the same issue within a defined window, commonly 7 days, rather than simply whether the agent believed it was solved at the time. Measured loosely, FCR is often overstated because many resolved contacts generate a quiet callback.
**Why is First-Contact Resolution important?**
A low FCR quietly multiplies cost and erodes trust, because every unresolved first contact generates a callback, escalation or dispatch that adds handling cost and frustration. High FCR lowers cost-to-serve, reduces repeat contacts, and strongly correlates with retention.
**How does VSight help improve FCR?**
VSight is an AR remote assistance platform that lets an agent see the issue live through the customer's phone camera, guide the fix with AR annotations, and confirm the resolution before ending the session — so the fix is verified, not assumed. That lifts the real FCR metric and the retention signals tied to it.
---
### What Is First Pass Yield (FPY)?
URL: https://vsight.io/glossary/what-is-first-pass-yield/
Description: First Pass Yield (FPY) measures the share of units made right the first time, with no rework. Learn the formula, why it matters, and how to improve it.
## What is First Pass Yield (FPY)?
First Pass Yield (FPY) is the percentage of units that pass through a process correctly the first time, with no rework, repair, or scrap. It divides the good units produced on the first attempt by the total units started, then multiplies by 100. An FPY of 100% means every unit was made right the first time.
## How First Pass Yield is calculated
The formula is straightforward:
**FPY = (Good Units Produced Without Rework ÷ Total Units Entering the Process) × 100**
The critical detail is the numerator. Only units that pass on the *first* attempt count. If 1,000 units enter a process, 950 pass immediately, and another 30 are reworked until they pass, the final good count is 980 — but the First Pass Yield is 950 ÷ 1,000 = 95%, not 98%. FPY deliberately ignores rework, because rework is hidden waste: it costs labor, time, and material even when the unit is eventually shipped.
## First Pass Yield vs. Rolled Throughput Yield
A single FPY number describes one process step. Real production lines have many steps in sequence, and each has its own yield loss. **Rolled Throughput Yield (RTY)** captures the whole chain by multiplying the FPY of every step:
**RTY = FPY₁ × FPY₂ × FPY₃ × … × FPYₙ**
Because the values are multiplied, RTY is always lower than the weakest single step. Five steps each at 95% FPY yield an RTY of about 77% — meaning fewer than four in five units clear the entire line untouched. This exposes the "hidden factory" of rework that end-of-line inspection alone conceals.
## Why First Pass Yield matters
- **It surfaces hidden cost.** A high final-yield number can mask a mountain of rework. FPY makes that rework visible.
- **It drives quality upstream.** Improving FPY means fixing the root cause of first-time failures rather than inspecting and repairing after the fact.
- **It supports lean and Six Sigma.** FPY and RTY are standard metrics in DMAIC projects and lean initiatives, quantifying process capability and the cost of poor quality.
- **It protects throughput.** Units that pass the first time do not clog rework loops, so capacity and lead time improve.
## Common pitfalls
- **Counting reworked units as first-pass.** The most frequent error; it inflates FPY and hides the problem the metric exists to reveal.
- **Measuring only at the end of the line.** Step-level FPY pinpoints where defects originate; a single line-end number does not.
- **Tracking without acting.** FPY is a diagnostic. Without root-cause analysis and corrective action, the number does not move.
## How VSight helps
Most first-time failures trace back to a step done incorrectly, skipped, or performed inconsistently — the same causes lean and Six Sigma teams target when they work on FPY. With [VSight Workflow](/vsight-workflow/), teams turn SOPs into digital work instructions and checklists that standardize every step, enforce sequence, and capture each result, reducing the operator errors that create defects and rework. As a connected worker platform, VSight also provides [AR remote assistance](/ar-remote-assistance/) — a live expert viewing a technician's camera feed with augmented-reality annotation — so difficult steps and unexpected problems get resolved correctly the first time instead of triggering a rework loop. VSight is GDPR, HIPAA, and ISO 27001 certified, which matters for regulated operations that must document controlled, repeatable processes.
Want to see fewer defects made right the first time? [Request a demo](/request-demo/).
**Related terms:** [OEE](/glossary/what-is-oee/), [Six Sigma](/glossary/what-is-6-sigma/), [poka-yoke](/glossary/what-is-poka-yoke/)
## Frequently asked questions
**What is First Pass Yield (FPY)?**
First Pass Yield is the percentage of units that pass through a process correctly the first time, without any rework, repair, or scrap. It is calculated by dividing the number of good units produced on the first attempt by the total number of units started, then multiplying by 100.
**How is First Pass Yield calculated?**
FPY equals good units produced without rework divided by total units entering the process, times 100. Only units that pass the first time count in the numerator, so any unit that was reworked and later passed is still excluded, which is what separates FPY from a simple end-of-line yield.
**What is the difference between First Pass Yield and Rolled Throughput Yield?**
First Pass Yield measures the first-time success of a single process step. Rolled Throughput Yield (RTY) multiplies the FPY of every step in a multi-stage process to reveal the true probability that a unit passes the entire line with no rework, which is almost always lower than any single step's FPY.
**How does VSight help improve First Pass Yield?**
VSight Workflow delivers digital work instructions and checklists that standardize each step and reduce the operator errors that create defects. VSight AR remote assistance puts a live expert on a technician's camera view with AR annotation, so problems get resolved correctly the first time instead of causing rework.
---
### What is First Time Fix Rate (FTFR)?
URL: https://vsight.io/glossary/what-is-first-time-fix-rate-ftfr/
Description: First Time Fix Rate (FTFR) is the share of service jobs resolved on the first visit. Get the formula, a worked example and current industry benchmarks.
## What is First Time Fix Rate (FTFR)?
First Time Fix Rate (FTFR) is the percentage of service jobs resolved completely on the first visit, with no follow-up visit required. It is calculated as jobs resolved on the first visit divided by total jobs, multiplied by 100. FTFR is one of the core efficiency measures in field service, because every failed first visit multiplies travel cost, technician capacity and customer downtime.
## How to calculate first time fix rate
**FTFR = (Jobs resolved on the first visit ÷ Total jobs) × 100**
For example, a service organization that closes 1,000 jobs in a quarter and resolves 850 of them without a return visit has an FTFR of (850 ÷ 1,000) × 100 = **85%**.
The measurement window changes the answer, and this is where most comparisons break down. Aquant recommends a **30-day window**, noting that shorter windows such as 7 or 14 days can split related repeat visits into separate tickets and make performance "look better than it is," while much longer windows sweep in unrelated later faults. Decide your window before you benchmark yourself against anyone.
## What is a good first time fix rate?
Published figures disagree, and the disagreement is informative rather than a reason to distrust them — the sources are measuring different populations over different windows.
| Benchmark | Bottom 20% | Middle | Top 20% | Source (year) |
| --- | --- | --- | --- | --- |
| FTFR, 30-day window, 157 service organizations | 53% | **75%** (median) | 86% | Aquant, 2025 Field Service Benchmark Report |
| FTFR, 30-day window, prior-year edition | 55% | 76% (average) | 87% | Aquant, 2024 Field Service Benchmark Report |
| First Visit Repair Rate, on-site incidents | — | **87%** (median) | — | TSIA (2021) |
One detail worth noting if you quote these: Aquant labels the middle value "median across all companies" in its 2025 chart and "average across all companies" in the 2024 edition, so the two years are not a like-for-like trend line.
TSIA's 87% and Aquant's 75% are not in conflict. TSIA reports a *First Visit Repair Rate* for on-site incidents resolved in one visit; Aquant measures first-time fix across 21 million service events in a fixed 30-day window that deliberately captures repeat visits a shorter window would hide. A practical reading: **75–86% is the realistic working range**, and a number above that usually means a narrow measurement window rather than exceptional service.
### First time fix rate by industry
Aquant's 2025 data breaks the median down by sector:
| Industry | First Time Fix Rate |
| --- | --- |
| High tech / electronics | 82% |
| Printing | 77% |
| Food equipment | 77% |
| All industries (median) | 75% |
| **Industrial machinery** | **71%** |
| Medical devices | 69% |
Complex, highly configured capital equipment scores lower, which is intuitive: the harder it is to establish what is actually wrong before someone travels, the more often the first visit fails.
*Note on sourcing: Aquant sells field-service AI software, so its benchmark reports are vendor-published. They are cited here because the methodology is disclosed — 157 service organizations, more than 21 million service events, 6.5 million assets, over 602,000 technicians and an average of three years of data per company — which is more than can be said for most figures circulating in this category.*
## What a failed first visit actually costs
The cost of a low FTFR is not one extra trip. Aquant's 2024 benchmark data found that when the first visit fails, the job takes an average of **2.7 total visits** to resolve and adds roughly **13 days** to resolution time. For context, median resolution time across all companies is 5 days, with the top 20% at 3 days and the bottom 20% at 11 days.
So a failed first visit roughly triples the field effort on that job and can quadruple the time the customer's asset is unreliable.
## What drives a low first time fix rate
Failed first visits nearly always trace back to one of three things, and all three are information problems that occur *before* the technician arrives:
- **The wrong part.** The fault was diagnosed from a verbal description, so the van was loaded against a guess.
- **An inaccurate diagnosis.** The symptom reported by the customer and the actual failure are different things.
- **A skill mismatch.** The right person for that fault, on that configuration, was not the person dispatched.
Technician training, parts availability and [maintenance record-keeping](/glossary/what-is-cmms/) all matter, but they are downstream of the same root cause: nobody could see the equipment before committing a visit.
## How to improve first time fix rate
1. **Fix the measurement first.** Agree the window (30 days is a defensible default) and whether repeat visits to the same asset are grouped. You cannot improve a number that changes definition each quarter.
2. **See the fault before dispatch.** Visual triage converts a verbal description into an observed diagnosis, so the right part and the right skill set are assigned.
3. **Standardize the procedure.** Digital [work instructions](/glossary/what-is-a-work-instruction/) reduce variation between an experienced technician and a new one.
4. **Close the loop on repeat visits.** Track which assets, product lines and fault codes generate returns, and treat those as [root cause analysis](/glossary/what-is-root-cause-analysis/) candidates rather than scheduling problems.
5. **Give the technician a route to expertise on site.** A large share of failed fixes are recoverable in the moment if the person on site can reach someone who has seen the fault before.
## How VSight helps
Points 2 and 5 above are exactly what [AR remote assistance](/ar-remote-assistance/) addresses. [VSight Remote](/ar-remote-assistance/) puts a remote expert on the technician's — or the customer's — live camera view, so the actual fault and the exact part can be identified before a visit is committed, and so a less experienced technician can be guided through an unfamiliar repair with AR annotations placed directly on the equipment. Sessions run on phones, tablets and smart glasses, and customer-facing sessions open in the mobile browser with no app install. [VSight Workflow](/vsight-workflow/) delivers the procedure itself as standardized digital work instructions, checklists and SOPs. VSight is a connected worker platform, and is GDPR, HIPAA and ISO 27001 certified.
To be clear about the boundaries: remote assistance does not shorten parts lead time, does not manage inventory, and does not predict failures — it changes what you know before the van leaves.
[Request a demo](/request-demo/) to see how visual diagnosis before dispatch affects your first-time fix rate.
Related terms: [first-contact resolution](/glossary/what-is-first-contact-resolution/), [truck roll](/glossary/what-is-a-truck-roll/), [MTTF and MTTR](/glossary/what-is-mean-time-to-failure-and-repair/), [expert utilization rate](/glossary/what-is-expert-utilization-rate/), [no fault found returns](/glossary/what-is-no-fault-found-returns/).
## Frequently asked questions
**What does First Time Fix Rate (FTFR) mean?**
First Time Fix Rate (FTFR) is the percentage of service jobs resolved completely on the first visit, with no follow-up visit required. It is calculated as jobs resolved on the first visit divided by total jobs, multiplied by 100, and it is one of the core efficiency measures in field service.
**How do you calculate first time fix rate?**
Divide the number of jobs resolved on the first visit by the total number of jobs in the period, then multiply by 100. For example, 850 first-visit resolutions out of 1,000 jobs gives an FTFR of 85%. The measurement window matters: Aquant recommends a 30-day window, because shorter windows can separate related repeat visits into new tickets and make performance look better than it is.
**What is a good first time fix rate?**
Published benchmarks differ because organizations measure FTFR differently. Aquant's 2025 Field Service Benchmark Report puts the median at 75%, the top 20% of organizations at 86% and the bottom 20% at 53%, measured over a 30-day window across 157 service organizations. TSIA reports a higher industry median of 87% for on-site incidents resolved in one visit. Treat 75-86% as the realistic working range and define your own measurement window before comparing.
**What is a good first time fix rate for industrial machinery?**
Aquant's 2025 benchmark data puts industrial machinery at 71%, below the 75% all-industry median. Medical devices sit at 69%, printing and food equipment at 77%, and high tech and electronics at 82%. Complex, highly configured equipment tends to score lower because accurate diagnosis before dispatch is harder.
**What does a failed first visit actually cost?**
Aquant's 2024 benchmark data found that when the first visit fails, the job takes an average of 2.7 total visits to resolve and adds roughly 13 days to resolution time. The cost is therefore not one extra trip but several, plus the customer downtime that accumulates while the asset waits.
**How does VSight help improve First Time Fix Rate?**
The common causes of a failed first visit — the wrong part, an inaccurate fault diagnosis, or a skill mismatch — are information failures that happen before the technician arrives. VSight Remote lets an expert see the asset through a live camera view and identify the actual fault and part before dispatch, then guide the technician through the repair with AR annotation on site. VSight Workflow delivers the procedure as standardized digital work instructions. It does not shorten parts lead time and does not predict failures.
## Sources
- [Aquant — The 2025 Field Service Benchmark Report](https://21176235.fs1.hubspotusercontent-na1.net/hubfs/21176235/2025%20General%20BMR%20010824.pdf) (vendor-published; 157 service organizations, 21M+ service events)
- [Aquant — The 2024 Field Service Benchmark Report](https://21176235.fs1.hubspotusercontent-na1.net/hubfs/21176235/ebook-2024-benchmarkreport-12-19.pdf) (vendor-published)
- [TSIA — Top KPIs for Field Service Organizations](https://www.tsia.com/blog/top-kpis-for-field-service-organizations)
---
### What Is FMEA?
URL: https://vsight.io/glossary/what-is-fmea/
Description: FMEA (Failure Mode and Effects Analysis) is a structured method to find how a product or process can fail and prioritize fixes. Learn steps, RPN, and benefits.
## What is FMEA (Failure Mode and Effects Analysis)?
FMEA (Failure Mode and Effects Analysis) is a structured, team-based method for identifying how a product, process, or system can fail, evaluating the effects and causes of each failure, and prioritizing actions to prevent or reduce the most serious risks before they reach the customer. It is a proactive risk-analysis and quality tool.
## How FMEA works
FMEA is built on a simple idea: it is cheaper and safer to anticipate failures than to react to them. A cross-functional team examines a design or process, breaks it into functions, and for each function asks how it could fail (the *failure mode*), what happens when it does (the *effect*), and why it might happen (the *cause*). Existing controls that prevent or detect the failure are also documented.
Because it is proactive, FMEA is most valuable early — during product design or process planning — when changes are still inexpensive. It is a living document, updated as designs evolve, new failures are discovered, or corrective actions are verified.
## Types of FMEA
- **Design FMEA (DFMEA)** — analyzes how a product or component design could fail and affect performance, safety, or reliability.
- **Process FMEA (PFMEA)** — analyzes how a manufacturing or assembly process could fail and create defects, scrap, or rework.
- **System FMEA** — examines interactions and failures across an entire system or subsystem.
Newer standards (such as the AIAG-VDA harmonized method) use an Action Priority (AP) approach, but the classic Risk Priority Number remains widely taught and used.
## The RPN formula and steps
FMEA scores each failure mode on three factors, each rated from 1 to 10:
- **Severity (S)** — how serious the effect of the failure is.
- **Occurrence (O)** — how frequently the cause is likely to happen.
- **Detection (D)** — how likely current controls are to catch the failure before it reaches the customer (a high score means detection is unlikely).
The **Risk Priority Number (RPN) = Severity x Occurrence x Detection**, producing a value from 1 to 1000. Higher RPNs signal higher-priority risks. The typical workflow is: define the scope, list functions and failure modes, identify effects and causes, rate S/O/D, calculate RPN, assign corrective actions to the highest risks, then re-score to confirm the risk has dropped.
## Benefits and common pitfalls
Done well, FMEA reduces defects, warranty claims, unplanned downtime, and safety incidents, while capturing engineering knowledge in a reusable format. It supports quality standards such as IATF 16949 and ISO 9001 and complements lean and Six Sigma programs.
It is also a core input to broader problem-solving: FMEA feeds and is fed by [root cause analysis](/glossary/what-is-root-cause-analysis/), and preventive controls it identifies often take the form of error-proofing, or [poka-yoke](/glossary/what-is-poka-yoke/).
Common pitfalls include treating FMEA as a one-time paperwork exercise, over-focusing on RPN thresholds instead of severity, inconsistent rating scales across teams, and failing to close the loop by verifying that actions actually reduced the risk.
## How VSight helps
FMEA only pays off when the preventive controls it identifies are followed at the point of work. With [VSight Workflow](/vsight-workflow/), teams turn FMEA-driven corrective actions, inspection steps, and detection controls into digital work instructions and checklists that enforce sequence, require confirmation, and capture each step's result — so controls are applied consistently rather than left on a spreadsheet. As a connected worker platform, VSight also provides [AR remote assistance](/ar-remote-assistance/), where a live expert views a technician's camera feed with augmented-reality annotation to help diagnose failure modes and verify fixes in real time. VSight is GDPR, HIPAA, and ISO 27001 certified, which matters for regulated operations that must document controlled, repeatable processes.
Ready to turn your FMEA actions into enforced steps? [Request a demo](/request-demo/).
**Related terms:** [Six Sigma](/glossary/what-is-6-sigma/), [root cause analysis](/glossary/what-is-root-cause-analysis/), [poka-yoke](/glossary/what-is-poka-yoke/)
## Frequently asked questions
**What does FMEA stand for?**
FMEA stands for Failure Mode and Effects Analysis. It is a structured, team-based method for identifying the ways a product, process, or system can fail, assessing the effects of each failure, and prioritizing actions to prevent or reduce the most serious risks.
**How is the Risk Priority Number (RPN) calculated?**
The Risk Priority Number is calculated by multiplying three ratings, each scored from 1 to 10: severity of the failure effect, occurrence (how often the cause happens), and detection (how likely current controls are to catch it). Severity times occurrence times detection gives an RPN from 1 to 1000 that helps rank risks.
**What is the difference between design FMEA and process FMEA?**
Design FMEA (DFMEA) examines how a product or component design could fail and affect performance or safety. Process FMEA (PFMEA) examines how a manufacturing or assembly process could fail and produce defects. DFMEA focuses on the design itself, while PFMEA focuses on how the product is made.
**How does VSight help with FMEA?**
VSight Workflow turns FMEA-driven preventive actions and inspection steps into digital work instructions and checklists so controls are followed consistently. VSight also provides AR remote assistance, where a live expert views a technician's camera feed with augmented-reality annotation to help diagnose failure modes at the point of work.
---
### What is Kaizen?
URL: https://vsight.io/glossary/what-is-kaizen/
Description: Kaizen is the philosophy of continuous, incremental improvement. Learn its 5 core principles and how digital work instructions help you implement it.
In today’s dynamic business environment, the key to staying competitive lies in continuous improvement. Kaizen, a Japanese philosophy meaning “change for the better,” provides the foundation for sustained operational excellence. It focuses on small, incremental changes rather than dramatic overhauls, making it an adaptable and powerful tool for long-term success.
## The Essence of Kaizen
Originally introduced by Masaaki Imai, Kaizen gained prominence during Japan’s post-war recovery and became integral to the Toyota Production System, a precursor to Lean Manufacturing. Today, Kaizen principles are widely applied across industries to improve efficiency, enhance quality, and reduce waste.
For a detailed introduction to Kaizen, refer to the **[Lean Enterprise Institute](https://www.lean.org/lexicon/kaizen/)**, which provides valuable insights into the philosophy and its applications.
## Core Principles of Kaizen
Kaizen is built on five core principles that guide its implementation. Each principle encourages organizations to pursue continuous improvement in a structured and sustainable way:
### 1\. Continuous Improvement
The essence of Kaizen lies in the belief that there is always room for improvement. Small, manageable changes build momentum over time, leading to significant cumulative benefits.
For real-life examples of continuous improvement, check out [ASQ’s Quality Resources.](https://asq.org/quality-resources/continuous-improvement)
### 2\. Employee Involvement
Kaizen emphasizes the importance of involving employees at all levels. Frontline workers, in particular, have valuable insights into daily operations and are instrumental in identifying inefficiencies.
### 3\. Waste Elimination (Muda)
Kaizen’s focus on eliminating waste aligns closely with Lean Manufacturing principles. Waste, or Muda, can take many forms, including overproduction, waiting, excess inventory, and defects.
Learn more about the **[seven types of waste](https://www.lean.org/lexicon-terms/seven-wastes/)** in Lean Manufacturing.
### 4\. Standardization
Once an improved process is identified, it should be standardized and documented to ensure consistency. Standardization creates a baseline for future improvements while preventing teams from reverting to less efficient methods.
### 5\. Proactive Quality Control
Instead of relying solely on end-stage quality checks, Kaizen builds quality into every step of the process. This reduces defects, minimizes rework, and ensures customer satisfaction.
For insights into proactive quality management, see **[ASQ’s guide to Total Quality Management.](https://asq.org/quality-resources/total-quality-management)**
## How to Implement Kaizen: A Step-by-Step Guide
Implementing Kaizen involves a structured approach that fosters collaboration, accountability, and data-driven decision-making. Here’s how you can start:
### 1\. Conduct Gemba Walks
The term “Gemba” means “the real place” in Japanese. A Gemba Walk involves observing processes directly where they happen, such as the shop floor, to identify inefficiencies.
Learn more about conducting effective Gemba Walks from 6Sigma.
### 2\. Use the PDCA Cycle
The Plan-Do-Check-Act (PDCA) cycle ensures that changes are tested, evaluated, and refined before full implementation:
- **Plan**: Identify a problem and propose a solution.
- **Do**: Test the solution on a small scale.
- **Check**: Analyze the results to measure effectiveness.
- **Act**: Implement successful changes and standardize them.
### 3\. Engage Cross-Functional Teams
Kaizen thrives on collaboration. Cross-functional teams bring diverse perspectives to problem-solving and help break down departmental silos.
### 4\. Leverage Data and Analytics
Kaizen relies on measurable results. Use analytics tools to track KPIs like defect rates, cycle times, and equipment uptime.
## Kaizen in Action: An Illustrative Example
### Example: Applying Kaizen to Manufacturing Operations
Consider a manufacturing company facing challenges such as high defect rates, frequent machine breakdowns, and low employee morale. A Kaizen initiative could unfold like this:
1. **Identifying Problems:** Gemba Walks and employee feedback revealed inconsistencies in maintenance procedures and a lack of training resources.
2. **Standardizing Solutions:** The company digitized its maintenance workflows using **[VSight Workflow](https://vsight.io/vsight-workflow/)**, ensuring that technicians had access to standardized procedures.
3. **Leveraging Technology:** Real-time remote collaboration was introduced via **[VSight Remote](https://vsight.io/ar-remote-assistance/)**. Experts guided technicians through complex repairs using augmented reality, significantly reducing downtime.
4. **Evaluating Results:** Over successive cycles, standardized maintenance procedures and faster expert-guided repairs help reduce machine breakdowns and improve product quality — with each small improvement building on the last.
## The Role of Technology in Kaizen
### 1\. Standardizing Processes with Digital Workflows
Tools like **[VSight Workflow](https://vsight.io/vsight-workflow/)** help convert paper-based processes into interactive digital workflows, ensuring consistency and reducing human error.
### 2\. Enhancing Collaboration with Remote Assistance
[VSight Remote](https://vsight.io/ar-remote-assistance/) facilitates real-time collaboration between on-site workers and remote experts, enabling faster problem resolution.
### 3\. Preserving Knowledge with Step-by-Step Videos
Using **[VSight VideoFlow](https://vsight.io/vsight-videoflow/)**, businesses can document expert knowledge in video format, creating a repository of best practices for training and guidance.
For insights into how AI intersects with Kaizen to drive continuous improvement, refer to Kazien.coms’s detailed article.
## Conclusion: Achieving Excellence with Kaizen
Kaizen is more than a methodology—it’s a mindset that empowers organizations to achieve continuous improvement and sustainable growth. By integrating its principles with modern technologies like VSight Remote and VSight Workflow, businesses can amplify their results, streamline processes, and foster a culture of collaboration and innovation.
For more insights into Kaizen and its applications, explore the **[Kaizen Institute’s resources.](https://www.kaizen.com/)
**
**Are you ready to embark on your Kaizen journey?** Contact [VSight](https://vsight.io/contact-us/) today to learn how our solutions can support your continuous improvement efforts.
## Learn more about VSight
See how VSight can help you with your field service, maintenance, onboarding and training operations.
[Request a Demo](/request-demo/)
## Related terms
Continue exploring continuous improvement and maintenance: [5S](/glossary/what-is-5s/), [Gemba walk](/glossary/what-is-a-gemba-walk/), [root cause analysis](/glossary/what-is-root-cause-analysis/), [OEE](/glossary/what-is-oee/), [lean manufacturing](/glossary/what-is-lean-manufacturing/), and [Six Sigma](/glossary/what-is-6-sigma/).
Measuring improvement in a service or maintenance organization? See the [field service KPI benchmarks](/field-service-kpis/) for the formulas and current industry figures.
## Frequently asked questions
**What does Kaizen mean?**
Kaizen is a Japanese philosophy meaning change for the better. It centers on continuous, incremental improvement through small, manageable changes rather than dramatic overhauls.
**What are the core principles of Kaizen?**
Kaizen is built on five core principles: continuous improvement, employee involvement, waste elimination (Muda), standardization, and proactive quality control. Together they guide organizations toward sustainable, structured improvement.
**What is the difference between Kaizen and Lean Manufacturing?**
Kaizen is the mindset of continuous, incremental improvement, while Lean Manufacturing is a broader system focused on eliminating waste to maximize value. Kaizen originated within the Toyota Production System, a precursor to Lean, and its waste-elimination principle aligns closely with Lean.
**How does VSight help with Kaizen?**
VSight Workflow turns paper-based processes into interactive digital work instructions, helping standardize and document improved procedures. VSight Remote adds AR remote assistance so experts can guide technicians in real time, supporting faster problem resolution and continuous improvement.
---
### What Is Kanban?
URL: https://vsight.io/glossary/what-is-kanban/
Description: Kanban is a visual method for managing work as it moves through a process, using cards and boards to limit work in progress and improve flow.
## What is Kanban?
Kanban is a visual method for managing work as it flows through a process. Tasks appear as cards on a board whose columns mirror each stage of the workflow, from request to done. By limiting how much work is in progress and pulling new items only as capacity frees up, Kanban improves flow and exposes bottlenecks.
## How Kanban works
Kanban originated at Toyota in the late 1940s, where Taiichi Ohno developed it as part of the Toyota Production System. The word combines *kan* (visual or sign) and *ban* (board or card). On the factory floor, a physical kanban card signaled when a station needed more parts, triggering replenishment only when stock was actually consumed. This is the essence of a **pull system**: work and materials move in response to real demand rather than a forecast.
The same idea now drives knowledge work and software teams. A Kanban board makes every task visible as a card that moves left to right across columns such as *To Do*, *In Progress*, and *Done*. The board reflects the real state of work at a glance, so the whole team shares one source of truth about what is happening and where things are stuck.
## Core practices of Kanban
Kanban rests on a few foundational practices:
- **Visualize the workflow.** Map every stage a work item passes through and represent each item as a card on the board.
- **Limit work in progress (WIP).** Cap the number of items allowed in each stage. WIP limits stop teams from starting more than they can finish and force bottlenecks into the open.
- **Manage flow.** Watch how work moves through the system and smooth out the points where it slows or piles up.
- **Make policies explicit.** Define clear rules for when a card can move from one column to the next.
- **Improve continuously.** Use metrics such as lead time and cycle time to steadily refine the process.
## Benefits of Kanban
- **Faster, more predictable delivery** as WIP limits shorten lead time and reduce multitasking.
- **Visible bottlenecks**, because work piling up in a column signals exactly where flow breaks down.
- **Reduced waste**, since a pull system builds or starts work only when it is genuinely needed, cutting overproduction and excess inventory.
- **Gradual adoption**, because Kanban layers onto an existing process without demanding fixed roles or sprints.
## Common pitfalls
- **Ignoring WIP limits.** Without enforced caps, the board becomes a to-do list and the flow benefits disappear.
- **Overloading columns.** Too many cards in progress hide bottlenecks instead of revealing them.
- **Vague policies.** If the rules for moving a card are unclear, items stall in ambiguous states.
- **Treating the board as static.** Kanban is a continuous-improvement tool; a board no one reviews stops driving change.
## Kanban and lean
Kanban is one of the pillars of lean manufacturing and just-in-time production. Its pull-based signaling directly supports the lean goal of eliminating waste, and it pairs naturally with practices like [kaizen](/glossary/what-is-kaizen/) and pacing work to [takt time](/glossary/what-is-takt-time/). Whether on a shop floor or a service team, the aim is the same: match output to real demand and keep work moving smoothly.
## How VSight helps
A Kanban system only works when each step and its status are truly visible and standardized. [VSight Workflow](/vsight-workflow/) provides digital task and workflow management, delivering work instructions, SOPs, and checklists that guide every stage through a repeatable sequence and make the status of each task clear. When a card stalls because of an equipment problem or an unfamiliar task, VSight's AR remote assistance puts a live expert on the technician's camera view with on-screen AR annotation, so blockers get diagnosed and cleared faster instead of holding up the whole flow. VSight is a connected worker platform, and is GDPR, HIPAA, and ISO 27001 certified.
[Request a demo](/request-demo/) to see how standardized, visible work helps your teams keep tasks flowing.
Related terms: [lean manufacturing](/glossary/what-is-lean-manufacturing/), [kaizen](/glossary/what-is-kaizen/), [takt time](/glossary/what-is-takt-time/).
## Frequently asked questions
**What does Kanban mean?**
Kanban is a Japanese term that combines kan (visual or sign) and ban (board or card). It refers to a visual signaling system that manages the flow of work or materials by making status and demand visible on a board.
**What is the difference between Kanban and Scrum?**
Scrum organizes work into fixed-length sprints with set roles and ceremonies, while Kanban is a continuous-flow method with no required time boxes. Kanban limits work in progress and pulls new items as capacity frees up, so teams can adopt it gradually on top of an existing process.
**What are work-in-progress (WIP) limits in Kanban?**
WIP limits cap how many items can be in a given stage at once. By preventing teams from starting more than they can finish, WIP limits expose bottlenecks, shorten lead time, and keep work flowing smoothly instead of piling up.
**How does VSight help teams apply Kanban principles?**
VSight Workflow provides digital task and workflow management with work instructions, SOPs, and checklists that make each step and its status visible in a repeatable sequence. When a task stalls, VSight's AR remote assistance puts a live expert on the technician's camera view with on-screen annotation so blockers get cleared faster.
---
### What is Lean Manufacturing?
URL: https://vsight.io/glossary/what-is-lean-manufacturing/
Description: Lean Manufacturing cuts waste and maximizes value via the Toyota approach. Learn its 5 principles, 7 wastes, and how digital tools support lean.
Lean Manufacturing is a systematic approach to minimizing waste without compromising productivity in manufacturing processes. Originating from the Toyota Production System (TPS) in the 1940s, Lean Manufacturing has since been adopted globally across various industries. The methodology focuses on maximizing value for the customer while eliminating waste, leading to improved efficiency, reduced costs, and enhanced quality. The approach is based on the principle of continuous improvement and involves everyone in the organization, from top management to frontline workers, in the pursuit of operational excellence.
## Key Principles of Lean Manufacturing
## Value
The first principle of Lean Manufacturing is to define value from the customer’s perspective. This involves identifying what the customer is willing to pay for and focusing all efforts on delivering that value.
## Value Stream
The value stream refers to the entire process required to deliver a product or service to the customer. Lean Manufacturing involves mapping out the value stream to identify and eliminate waste in each step of the process.
## Flow
Once waste has been identified and removed, the next step is to ensure that the production process flows smoothly without interruptions or bottlenecks. This involves optimizing the layout of the production line, balancing workloads, and improving coordination between different stages of production.
## Pull
Lean Manufacturing adopts a pull-based production system, where production is driven by actual customer demand rather than forecasts. This reduces overproduction, minimizes inventory, and ensures that resources are used efficiently.
## Perfection
The final principle of Lean Manufacturing is the pursuit of perfection through continuous improvement. This involves regularly reviewing and refining processes to eliminate waste, reduce variability, and enhance quality.
## Types of Waste in Lean Manufacturing
Lean Manufacturing identifies seven types of waste, commonly known by the acronym TIMWOOD:
## Transportation
Unnecessary movement of materials or products.
## Inventory
Excess stock that is not needed immediately.
## Motion
technologies enable predictive maintenance by monitoring equipment conditions in real time and forecasting potential failures. This proactive approach allows industries to address issues before they lead to downtime, optimizing MTTF and reducing the frequency of repairs.
## Waiting
Idle time when resources are not being used effectively.
## Overproduction
Producing more than is needed or before it is needed.
## Overprocessing
Performing more work or using more resources than necessary.
## Defects
Producing defective products that require rework or are discarded.
## Benefits of Lean Manufacturing
## Reduced Waste
Lean Manufacturing helps organizations identify and eliminate waste, leading to more efficient use of resources and lower production costs.
## Improved Quality
By focusing on value and continuous improvement, Lean Manufacturing enhances product quality and reduces defects.
## Faster Time-to-Market
Lean principles streamline production processes, allowing organizations to respond quickly to customer demand and bring products to market faster.
## Increased Flexibility
Lean Manufacturing enables organizations to adapt quickly to changes in customer demand, market conditions, or production requirements.
## Enhanced Employee Engagement
Lean Manufacturing fosters a culture of continuous improvement, where employees at all levels are encouraged to contribute ideas and take ownership of their work.
## Lean Manufacturing in Industrial Use-Cases
Lean Manufacturing principles have been successfully applied across various industries, demonstrating their versatility and effectiveness in improving operational efficiency, reducing waste, and enhancing product quality. Here are some notable examples of Lean Manufacturing in action across different sectors:
## Automotive
The automotive industry, particularly Toyota, is the birthplace of Lean Manufacturing. The Toyota Production System (TPS) is the foundation of Lean practices. Automotive companies worldwide have adopted Lean to streamline their production lines, reduce lead times, and improve vehicle quality. For example, Ford Motor Company implemented Lean principles to eliminate bottlenecks in its assembly process, significantly reducing the time required to build a vehicle while maintaining high standards of quality.
## Aerospace
In aerospace, precision and safety are paramount. Companies like Boeing and Airbus use Lean Manufacturing to reduce production waste, improve workflow, and ensure the highest quality standards. Lean has enabled these companies to optimize their supply chains, reduce inventory costs, and improve the on-time delivery of aircraft. The focus on continuous improvement has also driven innovations in manufacturing processes, such as the adoption of advanced materials and automation technologies.
## Electronics
The electronics industry faces rapid technological advancements and high customer demand for innovative products. Lean Manufacturing helps electronics companies like Samsung to respond quickly to market changes by minimizing waste and reducing the time-to-market for new products. By adopting Lean principles, these companies have improved their production flexibility, reduced the risk of overproduction, and enhanced their ability to meet customer demand with just-in-time manufacturing.
## Healthcare
Lean Manufacturing has found applications in the healthcare sector, where it is used to improve patient care, reduce waiting times, and optimize the use of resources. Hospitals and healthcare providers have applied Lean principles to streamline processes, such as patient admissions, surgery scheduling, and inventory management.
## Food and Beverages
The food and beverage industry benefits from Lean Manufacturing by optimizing production processes, reducing waste, and ensuring product quality. Companies like Nestlé and Coca-Cola use Lean to enhance their manufacturing efficiency, reduce energy consumption, and minimize the environmental impact of their operations. Lean principles also help these companies maintain consistent product quality by standardizing processes and reducing variability in production.
## Construction
Lean Manufacturing principles are increasingly being applied in the construction industry to improve project management, reduce waste, and enhance efficiency. Construction companies use Lean to optimize workflows, improve coordination between teams, and ensure that projects are completed on time and within budget. For example, Lean practices have been used in the construction of hospitals, schools, and commercial buildings to reduce material waste, improve safety, and enhance the overall quality of construction projects.
## Oil and Gas
The oil and gas industry utilizes Lean Manufacturing to optimize production processes, reduce downtime, and improve safety. Companies like Shell and BP have implemented Lean practices to enhance the efficiency of their operations, reduce the time required for maintenance activities, and minimize the environmental impact of their operations. Lean principles have also been applied to improve supply chain management and reduce the cost of exploration and production activities in the oil and gas sector.
## Lean Manufacturing and Connected Worker Platforms
Lean Manufacturing principles can be effectively implemented and sustained using Connected Worker Platforms. These digital solutions provide real-time visibility into production processes, enable seamless communication across teams, and facilitate data-driven decision-making. By integrating Connected Worker Platforms with Lean Manufacturing practices, organizations can further reduce waste, optimize processes, and achieve operational excellence.
Lean Manufacturing is a powerful methodology for improving efficiency, reducing costs, and enhancing quality in industrial operations. By focusing on value, eliminating waste, and continuously improving processes, organizations can achieve significant competitive advantages. The integration of Connected Worker Platforms with Lean Manufacturing practices offers additional benefits, enabling organizations to leverage digital tools to drive continuous improvement and operational excellence. As industries continue to evolve, Lean Manufacturing remains a vital strategy for achieving sustainable success in a highly competitive market.
## Learn more about VSight
See how VSight can help you with your field service, maintenance, onboarding and training operations.
[Request a Demo](/request-demo/)
## Frequently asked questions
**What is Lean Manufacturing?**
Lean Manufacturing is a systematic approach to minimizing waste without compromising productivity, focused on maximizing value for the customer. It originated from the Toyota Production System (TPS) in the 1940s and has since been adopted globally across industries.
**What are the 5 principles of Lean Manufacturing?**
The five principles are Value, Value Stream, Flow, Pull, and Perfection. Together they guide organizations to define customer value, map the process, remove interruptions, produce to actual demand, and pursue continuous improvement.
**What are the 7 wastes in Lean Manufacturing?**
Lean identifies seven types of waste known by the acronym TIMWOOD: Transportation, Inventory, Motion, Waiting, Overproduction, Overprocessing, and Defects. Eliminating these wastes improves efficiency, quality, and cost.
**How does VSight support Lean Manufacturing?**
VSight is a connected worker platform that combines AR remote assistance with digital work instructions, giving teams real-time visibility and seamless communication across production. These capabilities help organizations standardize processes, reduce waste, and sustain continuous improvement.
---
### What is Mean Time to Failure (MTTF) and Mean Time to Repair (MTTR)?
URL: https://vsight.io/glossary/what-is-mean-time-to-failure-and-repair/
Description: MTTF and MTTR are core reliability metrics. Get both formulas, worked examples, what the R in MTTR actually means, and current recovery-time benchmarks.
## What are MTTF and MTTR?
**Mean Time to Failure (MTTF)** is the average time a piece of equipment operates before it fails, calculated as total operational hours divided by the number of failures. It applies to non-repairable assets. **Mean Time to Repair (MTTR)** is the average time required to diagnose, repair and restore equipment after a failure, calculated as total repair time divided by the number of repairs. MTTF measures reliability; MTTR measures maintenance efficiency.
## What does the R in MTTR stand for?
This is the single most common source of confusion with the metric, and it is worth settling before you benchmark anything. Depending on the source, the R means:
- **Repair** — hands-on wrench time only, from starting work to finishing it.
- **Recovery** — everything until the asset is back in service, including detection, waiting, travel and testing.
- **Respond** — the time from alert to someone beginning work.
- **Resolve** — the full lifecycle of the incident, often used in IT and service-desk contexts.
The same organization can report wildly different "MTTR" figures depending on which clock it starts. Mean time to *recovery* is almost always the larger number, because it includes the waiting and travel that mean time to *repair* excludes — and it is usually the one customers actually experience.
## How to calculate MTTF and MTTR
**MTTF = Total operational hours ÷ Number of failures**
If a population of non-repairable components accumulates 50,000 operating hours and 20 of them fail, MTTF = 50,000 ÷ 20 = **2,500 hours**.
**MTTR = Total repair time ÷ Number of repairs**
If a maintenance team spends 60 hours on repairs across 24 separate repair events, MTTR = 60 ÷ 24 = **2.5 hours**.
### How MTTF, MTBF and MTTR fit together
MTTF applies to assets that are replaced rather than fixed. For repairable assets, the equivalent reliability measure is [MTBF (Mean Time Between Failures)](/glossary/what-is-mtbf/). Reliability and repair speed combine into availability:
**Availability = MTBF ÷ (MTBF + MTTR)**
Raising MTBF (more reliable equipment) and lowering MTTR (faster restoration) both increase [uptime](/glossary/what-is-uptime-and-downtime-in-industrial-operations/) — but they are different projects with different owners. MTBF is largely an engineering and maintenance-strategy problem. MTTR is an execution problem.
## What is a good MTTR?
There is no single correct target, because MTTR depends on asset criticality, on staffing, and above all on which clock you start. What is available is a directional benchmark for industrial recovery time.
| Measure | Figure | Source (year) |
| --- | --- | --- |
| Average time to get production running again after unplanned downtime | **81 minutes** (was 49 minutes five years earlier) | Siemens / Senseye, *The True Cost of Downtime 2024* |
| Downtime incidents per facility per month | 25 (down from 42 in 2019) | Siemens / Senseye (2024) |
| Downtime hours lost per plant per month | 27 (down from 39 in 2019) | Siemens / Senseye (2024) |
The Siemens data is based on 181 completed online interviews with maintenance, engineering and IT professionals at large industrial organizations across automotive, FMCG, heavy industry and oil & gas, covering April 2019 to March 2023.
The most practical target is not an absolute number but a downward trend against your own baseline, measured with a definition you have not changed mid-year.
## Why recovery times are getting longer
The Siemens finding is counter-intuitive and worth sitting with: manufacturers have successfully cut the *number* of downtime incidents — 25 a month per facility, down from 42 in 2019 — yet each incident now takes **longer** to recover from. Siemens attributes the increase partly to businesses losing skilled maintenance labour during the post-COVID "great resignation," creating a skills and knowledge gap, and partly to supply-chain difficulty sourcing emergency replacements.
That distinction matters when choosing where to invest. Fewer failures is a reliability win. Slower recovery is an access-to-expertise problem — the right person is not in the room when the machine stops.
## How to reduce MTTR
1. **Fix the definition first.** Decide whether you are measuring repair, recovery or resolution, and keep it stable.
2. **Cut the time before work starts.** In distributed operations, detection, dispatch and travel routinely dominate the hands-on repair time.
3. **Shorten diagnosis.** Time spent establishing what is actually wrong is often the largest controllable block.
4. **Standardize the procedure.** Consistent [work instructions](/glossary/what-is-a-work-instruction/) reduce variance between an experienced technician and a new one.
5. **Separate the parts clock.** If parts lead time dominates, no amount of process improvement in the workshop will move the number — that is an inventory problem, and worth reporting separately.
## How VSight helps
Two of the blocks above — travel time for an expert and diagnosis time — are what [AR remote assistance](/ar-remote-assistance/) directly compresses. With [VSight Remote](/ar-remote-assistance/), a senior expert joins the on-site technician's live camera view within minutes and annotates the equipment itself, instead of the asset waiting for a scheduling and travel window. That addresses precisely the gap Siemens identifies: the knowledge left with the people who retired or resigned, which now has to reach the machine some other way. [VSight Workflow](/vsight-workflow/) delivers the repair procedure as standardized digital work instructions so execution is consistent. VSight is a connected worker platform, and is GDPR, HIPAA and ISO 27001 certified.
Being precise about the limits: VSight does not measure or store MTTR — it is an input to whatever your maintenance system reports. It does not shorten parts lead time, and it does not predict failures, so it moves MTTR rather than MTTF or MTBF.
[Request a demo](/request-demo/) to see how removing expert travel from the repair clock changes your recovery time.
Related terms: [MTBF](/glossary/what-is-mtbf/), [uptime and downtime](/glossary/what-is-uptime-and-downtime-in-industrial-operations/), [first time fix rate](/glossary/what-is-first-time-fix-rate-ftfr/), [preventive maintenance](/glossary/what-is-preventive-maintenance/), [predictive maintenance](/glossary/what-is-predictive-maintenance/), [CMMS](/glossary/what-is-cmms/).
## Frequently asked questions
**What is the difference between MTTF and MTTR?**
MTTF (Mean Time to Failure) is the average time equipment operates before it fails, and it applies to non-repairable assets. MTTR (Mean Time to Repair) is the average time needed to diagnose, repair and restore equipment after a failure, and it measures maintenance efficiency rather than equipment reliability.
**How is MTTF calculated?**
MTTF is total operational hours divided by the number of failures. For example, 50,000 operating hours across a population of components with 20 failures gives an MTTF of 2,500 hours. MTTR, by contrast, is total repair time divided by the number of repairs — 60 hours of repair across 24 repairs gives an MTTR of 2.5 hours.
**What does the R in MTTR stand for?**
It depends on the source, which is why MTTR comparisons so often break down. R can mean repair, recovery, respond or resolve. Mean time to repair usually counts only hands-on repair time; mean time to recovery counts everything until the asset is back in service, including waiting and travel. Agree which one you mean before benchmarking against anyone.
**What is the difference between MTTR and MTBF?**
MTBF (Mean Time Between Failures) applies to repairable assets and measures average uptime between failures, while MTTR measures how long restoring the asset takes. They combine into availability, commonly expressed as Availability = MTBF divided by (MTBF + MTTR). Raising MTBF and lowering MTTR both increase uptime.
**What is a good MTTR?**
There is no single good number, because MTTR depends on asset criticality and on which clock you start. As a directional benchmark, Siemens reports that manufacturers now take an average of 81 minutes to get production running again after unplanned downtime, up from 49 minutes five years earlier. A useful target is simply a downward trend against your own baseline, measured consistently.
**How does VSight help reduce MTTR?**
VSight compresses two specific components of MTTR — expert travel time and diagnosis time. A remote expert joins the technician's live camera view immediately and annotates what they see, instead of the asset waiting for a scheduling and travel window. It does not shorten parts lead time, and VSight does not measure or store MTTR itself; it is an input to the number your maintenance system reports.
## Sources
- [Siemens / Senseye Predictive Maintenance — The True Cost of Downtime 2024](https://assets.new.siemens.com/siemens/assets/api/uuid:1b43afb5-2d07-47f7-9eb7-893fe7d0bc59/TCOD-2024_original.pdf) (181 completed interviews, April 2019 – March 2023)
---
### What Is MTBF (Mean Time Between Failures)?
URL: https://vsight.io/glossary/what-is-mtbf/
Description: MTBF (Mean Time Between Failures) measures average uptime between failures for repairable assets. Learn the formula, uses, and how to reduce downtime.
## What is MTBF (Mean Time Between Failures)?
MTBF (Mean Time Between Failures) is a reliability metric that measures the average operating time between failures of a repairable asset. You calculate it by dividing total operational uptime by the number of failures over a period. A higher MTBF indicates greater reliability and longer expected intervals between breakdowns.
## How MTBF works and how to calculate it
MTBF applies specifically to repairable systems—equipment that is fixed and returned to service rather than replaced. The standard formula is:
**MTBF = Total operational (uptime) hours ÷ Number of failures**
For example, if five identical pumps run for a combined 10,000 hours and experience 4 failures during that window, MTBF = 10,000 ÷ 4 = 2,500 hours between failures on average.
A key distinction: MTBF counts only uptime, not the time spent repairing the asset. Because it is a statistical average, MTBF describes the reliability of a population of assets over their useful life—it does not predict the exact moment any single unit will fail.
### MTBF vs. MTTF vs. MTTR
These reliability metrics are often confused:
- **MTBF** — average uptime between failures for *repairable* assets.
- **MTTF** — average lifespan of *non-repairable* assets (a component you replace, not fix).
- **MTTR** — average time to *repair* an asset and restore it to service.
Together, MTBF and MTTR shape availability. A common relationship is: Availability = MTBF ÷ (MTBF + MTTR). Raising MTBF (more reliable equipment) and lowering MTTR (faster repairs) both increase uptime.
## Why MTBF matters
MTBF is a cornerstone of reliability engineering and asset management. Maintenance and operations teams use it to:
- Set data-driven preventive and predictive maintenance schedules.
- Compare the reliability of equipment, suppliers, or designs.
- Forecast spare-parts needs and plan for downtime.
- Track whether reliability improvement initiatives are working over time.
It supports lean and total productive maintenance (TPM) goals by making equipment reliability measurable rather than anecdotal.
## Common pitfalls to avoid
- **Confusing MTBF with lifespan.** A 50,000-hour MTBF does not mean a unit lasts 50,000 hours; it describes the failure rate during normal operation.
- **Mixing it up with MTTF.** Using MTBF for non-repairable components produces misleading numbers.
- **Ignoring repair speed.** A high MTBF still means poor availability if MTTR is long, so track both.
- **Trusting small samples.** MTBF is a statistical average and needs enough operating hours and failures to be meaningful.
## How VSight helps
MTBF measures how long equipment runs between failures, but the moment a failure happens, how fast you diagnose and fix it (MTTR) determines your availability. [VSight AR remote assistance](/ar-remote-assistance/) lets a technician share a live camera view with a remote expert, who guides the repair in real time using augmented-reality annotations placed directly on the equipment—enabling faster, expert-guided repairs without waiting for a specialist to travel to site.
VSight Workflow complements this by turning paper checklists and SOPs into interactive digital work instructions, so preventive and inspection tasks are performed consistently and completion records are captured—supporting the reliability discipline that keeps MTBF trending upward. As a connected worker platform, VSight is GDPR, HIPAA, and ISO 27001 certified.
Ready to see it on your equipment? [Request a demo](/request-demo/).
**Related terms:** [MTTR and MTTF](/glossary/what-is-mean-time-to-failure-and-repair/), [predictive maintenance](/glossary/what-is-predictive-maintenance/), [preventive maintenance](/glossary/what-is-preventive-maintenance/)
## Frequently asked questions
**What does MTBF stand for?**
MTBF stands for Mean Time Between Failures. It is a reliability metric that measures the average operating time between failures of a repairable asset.
**How is MTBF calculated?**
MTBF is calculated by dividing total operational uptime hours by the number of failures over a period. For example, if assets run for a combined 10,000 hours with 4 failures, MTBF equals 2,500 hours.
**What is the difference between MTBF and MTTR?**
MTBF measures the average uptime between failures for repairable assets, while MTTR measures the average time to repair an asset and restore it to service. Together they shape availability, often expressed as Availability = MTBF divided by (MTBF + MTTR).
**How does VSight help improve MTBF?**
VSight AR remote assistance lets a technician share a live camera view with a remote expert who guides repairs in real time using augmented-reality annotations, speeding up fixes. VSight Workflow turns paper checklists and SOPs into interactive digital work instructions so preventive and inspection tasks are done consistently, supporting the reliability discipline that keeps MTBF trending upward.
---
### What is Multimodal SOP?
URL: https://vsight.io/glossary/what-is-multimodal-sop/
Description: A multimodal SOP blends text, visuals, video, and AR into one procedure. Learn the benefits and how VSight delivers them as digital work instructions.
## What is Multimodal SOP (Standard Operating Procedures)?
Multimodal SOP refers to Standard Operating Procedures that incorporate a variety of communication methods—such as text, images, videos, voice instructions, augmented reality (AR), and other digital aids—to guide workers in performing tasks accurately and efficiently. These procedures go beyond traditional text-based instructions by integrating multiple forms of media to improve comprehension, retention, and execution of tasks.
## Key Features
## Textual Guidance:
Clear, step-by-step written instructions outlining processes and safety protocols.
## Visual Aids:
Diagrams, photos, and videos that provide visual demonstrations, offering better clarity on complex procedures.
## Interactive Media:
Augmented reality overlays, animations, or 3D models that provide immersive, real-time guidance.
## Voice Commands:
Audio cues or instructions that allow hands-free operation, particularly useful in hands-busy environments.
## Devices Integration:
Accessible via mobile devices, tablets, or smart glasses, enabling employees to interact with digital SOP’s on the go.
## Benefits of Multimodal SOP’s
## Improved Comprehension
Multimodal instructions cater to different learning styles, enhancing worker understanding by combining visual, auditory, and kinesthetic elements. This approach reduces the likelihood of errors, as workers can rely on both visual and verbal cues to follow steps accurately.
## Enhanced Training Efficiency
Multimodal SOP’s allow new employees to grasp complex tasks faster by providing rich, detailed media that simulate real-world scenarios. This is especially beneficial in industries like manufacturing, healthcare, and construction, where on-the-job training is critical.
## Increased Accessibility
SOP’s that offer a variety of media formats ensure that workers with diverse needs (e.g., non-native language speakers, employees with limited literacy, or those with disabilities) have equal access to crucial information. For example, video and audio instructions can help bridge language barriers or aid visually impaired workers.
## Reduced Human Error
Visual and interactive instructions make it easier to follow complicated steps, reducing the chance of oversight or mistakes in critical processes, especially in high-risk industries such as oil and gas, pharmaceuticals, and aerospace.
## Remote Support and Collaboration
With tools such as augmented reality (AR) or live video streaming integrated into SOP’s, experts can provide real-time guidance or support remotely. This is particularly useful for field technicians who may need assistance with unfamiliar machinery or processes.
## Use-Cases of Multimodal SOP’s in Different Industries
## Manufacturing:
Workers on assembly lines can use multimodal SOP’s to get real-time visual and audio assistance when assembling complex machinery, ensuring that every component is correctly installed.
## Healthcare:
Nurses and medical staff can access visual instructions and voice-guided procedures when performing patient care or using new medical equipment, reducing the risk of errors in treatment.
## Construction:
Field workers can access AR-based multimodal SOP’s to visualize how construction components fit together in real-time, improving safety and accuracy during projects.
## Oil & Gas:
Multimodal SOP’s in hazardous environments, such as oil rigs, guide workers through safety-critical tasks, minimizing the risk of accidents. Interactive and voice-guided SOPs can be used in tandem with wearable devices for enhanced hands-free operation.
## Logistics & Warehousing
Workers managing inventory or equipment can use video-based SOP’s to familiarize themselves with best practices in managing stock and organizing supplies.
## The Role of Connected Worker Platforms
Connected Worker Platforms enhance the capabilities of multimodal SOP’s by providing a central hub for deploying, managing, and updating these procedures across teams and devices. By integrating IoT devices, real-time data, and remote collaboration tools, these platforms ensure workers always have access to the most up-to-date procedures and support, regardless of their location. Additionally, the use of a Connected Worker Platform makes it easier for companies to collect performance data, track compliance, and continuously improve SOP’s based on user feedback.
Multimodal SOP’s mark a significant advancement in operational efficiency, safety, and workforce training across industries. By leveraging multiple communication methods, organizations can ensure that their teams are better equipped to handle the complexities of modern industrial tasks, reducing errors, and boosting productivity.
## Learn more about VSight
See how VSight can help you with your field service, maintenance, onboarding and training operations.
[Request a Demo](/request-demo/)
## Frequently asked questions
**What is a multimodal SOP?**
A multimodal SOP is a Standard Operating Procedure that combines several communication methods, such as text, images, video, voice instructions, and augmented reality, to guide workers through a task. It goes beyond traditional text-only instructions to improve comprehension, retention, and accurate execution.
**How is a multimodal SOP different from a traditional SOP?**
A traditional SOP relies mainly on written, text-based instructions, while a multimodal SOP layers in visuals, video, voice cues, and AR overlays. This mix caters to different learning styles and reduces the chance of errors because workers can follow both visual and verbal cues.
**Why are multimodal SOPs important?**
Multimodal SOPs improve comprehension, speed up training, and increase accessibility for workers with diverse needs, including non-native speakers and those with disabilities. By making complex steps easier to follow, they also reduce human error in high-risk industries such as oil and gas, pharmaceuticals, and aerospace.
**How does VSight support multimodal SOPs?**
VSight Workflow delivers step-by-step digital work instructions and checklists that combine text, images, and video, while VSight AR Remote Assistance adds live expert guidance and AR annotation on a technician's camera view. Both run on iOS, Android, and Windows plus smart glasses like RealWear, Vuzix, Epson, and Rokid, so guidance is available hands-free in the field.
---
### What is No Fault Found (NFF)
URL: https://vsight.io/glossary/what-is-no-fault-found-returns/
Description: No Fault Found (NFF) — also No Trouble Found — is a returned product with nothing actually wrong. Accenture found ~68% of electronics returns are NTF. Here's why and how to cut them.
## What is No Fault Found (NFF)?
No Fault Found (NFF) — also called No Trouble Found (NTF) — describes a product that is returned, sent for repair, or dispatched against, but turns out to have nothing actually wrong with it. The item works as designed; the "fault" was a setup mistake, a misunderstanding of how to use it, or a configuration issue the customer couldn't resolve alone.
NFF is one of the most expensive hidden costs in consumer electronics and appliances. Accenture research found that roughly **68% of consumer-electronics product returns are "No Trouble Found,"** with only about 5% genuinely defective and around 27% buyer's remorse — and that non-defective returns cost the industry an estimated **$17 billion a year**. Crucially, about **65% of those returns happen after the customer struggles with setup, installation or first use** (Accenture).
## Why No Fault Found returns happen
- The product is fine, but setup or installation is confusing.
- The customer can't describe the problem accurately over phone or chat, so the agent can't fix it remotely.
- It's easier to return or demand a service visit than to keep troubleshooting blind.
Every one of these is a problem a remote expert could solve — *if they could see what the customer sees*.
## How to reduce No Fault Found returns
Letting an agent see the product live through the customer's phone camera — with [visual remote assistance](https://vsight.io/glossary/what-is-remote-visual-inspection/) — turns "I'll just return it" into "let me show you." The agent guides setup with on-screen annotations, confirms the product works, and resolves the issue on the first contact, avoiding both the return and any unnecessary service dispatch.
## Related Terms
- [What is First Time Fix Rate (FTFR)](https://vsight.io/glossary/what-is-first-time-fix-rate-ftfr/)
- [What is Field Service](https://vsight.io/glossary/what-is-field-service/)
- [What is Remote Visual Inspection](https://vsight.io/glossary/what-is-remote-visual-inspection/)
## Learn more about VSight
See how appliance and electronics brands cut returns and truck rolls with [visual support](https://vsight.io/appliance-visual-support/).
[Request Demo](https://vsight.io/request-demo/)
## Frequently asked questions
**What does No Fault Found (NFF) mean?**
No Fault Found (NFF) — also called No Trouble Found (NTF) — describes a product that is returned, sent for repair, or dispatched against, but turns out to have nothing actually wrong with it. The item works as designed; the fault was a setup mistake, a misunderstanding of how to use it, or a configuration issue the customer couldn't resolve alone.
**What is the difference between No Fault Found and a genuine defect?**
A genuine defect is a real hardware or manufacturing fault, whereas a No Fault Found return works exactly as designed once the setup or usage issue is understood. Accenture found that only about 5 percent of consumer-electronics returns are genuinely defective, while roughly 68 percent are No Trouble Found.
**Why do No Fault Found returns happen?**
They usually happen because setup or installation is confusing, the customer can't describe the problem accurately over phone or chat, or it feels easier to return the product than to keep troubleshooting blind. Accenture found that about 65 percent of these returns happen after the customer struggles with setup, installation or first use.
**How does VSight help reduce No Fault Found returns?**
VSight is an AR remote assistance platform that lets a support agent see the product live through the customer's phone camera and guide setup with on-screen annotations. By confirming the product works and resolving the issue on the first contact, it turns an I'll just return it into let me show you, avoiding both the return and an unnecessary service dispatch.
---
### What Is OEE (Overall Equipment Effectiveness)?
URL: https://vsight.io/glossary/what-is-oee/
Description: OEE (Overall Equipment Effectiveness) measures how much of a machine's potential is truly productive. Learn the formula, its 3 factors, and how to improve it.
## What is OEE (Overall Equipment Effectiveness)?
OEE (Overall Equipment Effectiveness) is a manufacturing metric that measures how much of a machine's scheduled production time is truly productive. It multiplies three factors — Availability, Performance, and Quality — into a single percentage. A score of 100% means only good parts, made as fast as possible, with zero stoppages.
## How OEE is calculated
OEE is the product of its three factors, each expressed as a percentage:
**OEE = Availability × Performance × Quality**
- **Availability** measures lost time from stoppages: `Run Time ÷ Planned Production Time`. It falls when equipment breaks down or setups and changeovers eat into planned uptime.
- **Performance** measures speed loss: `(Ideal Cycle Time × Total Count) ÷ Run Time`. It drops when a machine runs slower than its designed rate or suffers small, frequent stops.
- **Quality** measures defect loss: `Good Count ÷ Total Count`. It reflects parts that must be scrapped or reworked.
Because the three factors are multiplied, a weak link drags the whole score down. Availability of 90%, Performance of 90%, and Quality of 90% yield an OEE of just 72.9% — not 90%.
## What is a good OEE score?
OEE is widely benchmarked. A score of 85% is often cited as world-class for discrete manufacturers, 60% is considered typical, and 40% is common for plants that have not yet started measuring. The most valuable use of OEE, though, is not the absolute number but tracking the trend on the same line over time and comparing it against its own baseline.
## The Six Big Losses
OEE was popularized within Total Productive Maintenance (TPM), which maps every point of lost effectiveness to the "Six Big Losses": equipment breakdowns and setup/adjustments (Availability); idling/minor stops and reduced speed (Performance); and startup rejects and production rejects (Quality). Categorizing losses this way turns an abstract percentage into a prioritized list of problems to fix.
## Common pitfalls
- **Vanity scoring.** Excluding planned downtime or generous "ideal" cycle times inflates OEE and hides real losses.
- **Measuring without acting.** OEE is a diagnostic. Without root-cause analysis and follow-up, the number changes nothing.
- **Comparing across dissimilar lines.** OEE is most meaningful compared against the same asset's own history, not against a different process.
- **Chasing one factor.** Pushing Performance while ignoring Quality can lift the headline number while producing more scrap.
## How VSight helps
OEE tells you *where* losses occur; closing them still depends on people fixing equipment quickly and running work correctly. VSight's [connected worker platform](/ar-remote-assistance/) puts a remote expert on a technician's live camera view with AR annotation, so breakdowns and setup problems — the Availability losses — get diagnosed and resolved faster instead of waiting for an on-site specialist. To protect Performance and Quality, [digital work instructions](/vsight-workflow/) deliver standardized, step-by-step SOPs and checklists that reduce operator error, slow cycles, and defects. VSight is GDPR, HIPAA, and ISO 27001 certified.
[Request a demo](/request-demo/) to see how faster expert support and guided work reduce the losses behind a low OEE.
Related terms: [uptime and downtime](/glossary/what-is-uptime-and-downtime-in-industrial-operations/), [predictive maintenance](/glossary/what-is-predictive-maintenance/), [lean manufacturing](/glossary/what-is-lean-manufacturing/), [field service KPIs](/field-service-kpis/).
## Frequently asked questions
**What does OEE stand for?**
OEE stands for Overall Equipment Effectiveness, a manufacturing metric that measures how much of a machine's scheduled production time is truly productive. A score of 100% means only good parts, made as fast as possible, with zero stoppages.
**How is OEE calculated?**
OEE is the product of three factors, each expressed as a percentage: Availability times Performance times Quality. Because the factors are multiplied, a weak link drags the whole score down, so Availability of 90%, Performance of 90%, and Quality of 90% yield an OEE of just 72.9%.
**What is a good OEE score?**
A score of 85% is often cited as world-class for discrete manufacturers, 60% is considered typical, and 40% is common for plants that have not yet started measuring. The most valuable use of OEE is tracking the trend on the same line over time rather than the absolute number.
**How does VSight help improve OEE?**
VSight's connected worker platform puts a remote expert on a technician's live camera view with AR annotation, so breakdowns and setup problems get diagnosed and resolved faster. Its digital work instructions deliver standardized SOPs and checklists that reduce operator error, slow cycles, and defects to protect Performance and Quality.
---
### What Is the PDCA Cycle?
URL: https://vsight.io/glossary/what-is-pdca/
Description: PDCA Cycle (Plan-Do-Check-Act) is a four-step method for continuous improvement. Learn its steps, benefits, common pitfalls, and how to standardize gains.
## What is PDCA Cycle (Plan-Do-Check-Act)?
The PDCA Cycle (Plan-Do-Check-Act) is a four-step, iterative method for continuous improvement and problem-solving. Teams plan a change, do it on a small scale, check the results against expectations, and act by standardizing what worked or revising what did not. Repeating the loop drives steady, data-informed gains.
## How the PDCA Cycle Works
PDCA is a closed loop, not a one-time project. Each turn of the cycle produces evidence that feeds the next, so improvements compound over time. Popularized by W. Edwards Deming (who credited Walter Shewhart, giving rise to the alternate name the Shewhart or Deming Cycle), it underpins many quality and lean systems, including ISO 9001 and the Toyota Production System.
## The Four Steps
- **Plan** — Identify the problem or opportunity, analyze the current state, set a measurable objective, and design a change or experiment with a clear hypothesis about the expected result.
- **Do** — Implement the change on a small scale or as a controlled trial. Keeping the test small limits risk and makes the effect easier to isolate.
- **Check** — Compare the actual results to the objective set in Plan. Study the data, confirm whether the hypothesis held, and identify what you learned.
- **Act** — If the change worked, standardize it and roll it out more widely. If it did not, adjust the approach and start a new cycle. Either way, the loop repeats.
A common variant, **PDSA** (Plan-Do-Study-Act), swaps "Check" for "Study" to stress deeper analysis of results rather than a simple pass/fail check. The intent is the same.
## Benefits of PDCA
- **Structured problem-solving** that reduces guesswork by testing changes before full rollout.
- **Lower risk**, because ideas are validated on a small scale first.
- **A culture of continuous improvement** in which frontline teams routinely surface and test ideas.
- **Standardization** of proven changes, so gains are locked in and not lost over time.
## Common Pitfalls
- **Skipping Check.** Rolling out a change without measuring results turns PDCA into "Plan-Do-Hope."
- **Running the cycle only once.** PDCA is meant to iterate; a single pass rarely captures the full benefit.
- **Vague objectives** in the Plan step, which make the Check step impossible to evaluate honestly.
- **Failing to standardize** in the Act step, so improvements quietly erode as people revert to old habits.
## Relation to Lean and Continuous Improvement
PDCA is one of the core engines of [kaizen](/glossary/what-is-kaizen/) and [lean manufacturing](/glossary/what-is-lean-manufacturing/). In the Plan and Check phases, teams often use [root cause analysis](/glossary/what-is-root-cause-analysis/) to make sure they are solving the underlying problem rather than a symptom. Where kaizen describes the mindset of ongoing incremental improvement, PDCA provides the repeatable, disciplined loop that turns that mindset into measured results.
## How VSight helps
The hardest part of PDCA is often the Act step: capturing a proven change so that everyone follows it the same way, every time. [VSight Workflow](/vsight-workflow/) lets you standardize and document improved processes as digital work instructions, standard operating procedures (SOPs), and checklists, with built-in task management, so the version that passed the Check step becomes the new standard your frontline team actually works from.
VSight is a connected worker platform. Alongside VSight Workflow, VSight provides AR remote assistance, letting a remote expert see a technician's live camera feed and guide them in real time with augmented-reality annotations, useful when a Do or Check step needs specialist input on site. VSight is GDPR, HIPAA, and ISO 27001 certified.
Ready to standardize your improvements? [Request a demo](/request-demo/).
Related terms: [kaizen](/glossary/what-is-kaizen/), [lean manufacturing](/glossary/what-is-lean-manufacturing/), [root cause analysis](/glossary/what-is-root-cause-analysis/).
## Frequently asked questions
**What does PDCA stand for?**
PDCA stands for Plan-Do-Check-Act, a four-step, iterative method for continuous improvement and problem-solving. Teams plan a change, do it on a small scale, check the results against expectations, and act by standardizing what worked or revising what did not.
**What is the difference between PDCA and PDSA?**
PDSA (Plan-Do-Study-Act) is a common variant that swaps the Check step for Study to stress deeper analysis of results rather than a simple pass or fail check. The intent of both cycles is the same.
**Why is the PDCA Cycle important?**
PDCA gives teams a structured way to test changes on a small scale before full rollout, which lowers risk and reduces guesswork. Because it is a repeating loop, it builds a culture of continuous improvement and locks in proven changes so gains are not lost over time.
**How does VSight help with the PDCA Cycle?**
The hardest part of PDCA is often the Act step, and VSight Workflow lets you standardize and document improved processes as digital work instructions, standard operating procedures, and checklists so the version that passed the Check step becomes the new standard. VSight also provides AR remote assistance, letting a remote expert see a technician's live camera feed and guide them with augmented-reality annotations when a step needs specialist input on site.
---
### What Is Poka-Yoke (Error-Proofing)?
URL: https://vsight.io/glossary/what-is-poka-yoke/
Description: Poka-Yoke (error-proofing) is a lean technique that prevents or catches mistakes at the source. Learn how it works, its types, and how it cuts defects.
## What is Poka-Yoke (Error-Proofing)?
Poka-Yoke is a Japanese lean-manufacturing technique for error-proofing a process so mistakes are prevented, or caught immediately, at the source. Developed by Shigeo Shingo within the Toyota Production System, it uses simple mechanisms and design constraints to make errors difficult or impossible, reducing defects and rework.
## Where Poka-Yoke comes from
The term *poka-yoke* combines the Japanese words *poka* (inadvertent mistake) and *yokeru* (to avoid). Industrial engineer Shigeo Shingo formalized the concept in the 1960s as part of the Toyota Production System, refining an earlier term, *baka-yoke* ("fool-proofing"), into the more respectful "mistake-proofing." Shingo paired Poka-Yoke with source inspection—checking for the conditions that cause a defect rather than just inspecting finished parts—to move quality control upstream, closer to where errors actually occur.
## How Poka-Yoke works
Poka-Yoke rests on a simple idea: human error is inevitable, but defects don't have to be. Rather than blaming operators, it changes the process, tooling, or product design so the correct action is the easy one and the wrong action is blocked or flagged. There are two broad approaches:
- **Prevention (control) methods** make an error physically impossible—for example, a connector that only fits one way, or a fixture that won't release a part until every step is complete.
- **Detection (warning) methods** allow the error to happen but signal it immediately, using alarms, lights, or a checklist that stops the line until the issue is corrected.
## Types of Poka-Yoke
Shingo described three practical detection techniques used to error-proof a process:
- **Contact method** — uses physical shape, size, or fit to detect a defect or a missing/incorrect part (guide pins, jigs, and asymmetrical designs).
- **Fixed-value (constant-number) method** — verifies that a set number of actions or parts is completed, such as a kit that supplies exactly the right count of components.
- **Motion-step (sequence) method** — confirms that each step is performed in the correct order, halting the process if a step is skipped.
## Benefits of Poka-Yoke
Because defects are caught at the source—or prevented entirely—Poka-Yoke reduces scrap, rework, and downstream inspection. It improves consistency across shifts and operators, shortens training time by building the correct method into the work itself, and supports quality and safety compliance. As a lean tool, it complements continuous improvement by locking in gains so a corrected process cannot easily revert.
## Common pitfalls
Poka-Yoke fails when it is treated as a bolt-on inspection step rather than designed into the process. Over-engineered devices that slow operators down are often bypassed, and detection methods that only warn—without stopping the work—can be ignored under production pressure. The most durable error-proofing is simple, low-cost, and addresses a root cause identified through analysis, not a symptom.
## How VSight helps
Many defects trace back to a step done out of order, skipped, or performed inconsistently—exactly the failure modes error-proofing targets. With [VSight Workflow](/vsight-workflow/), teams turn SOPs into digital work instructions and checklists that enforce sequence, require confirmation before advancing, and capture each step's result, building error-proofing directly into how work is done. As a connected worker platform, VSight also provides AR remote assistance—a live expert viewing a technician's camera feed with augmented-reality annotation—so tricky steps get real-time guidance instead of a guess. VSight is GDPR, HIPAA, and ISO 27001 certified, which matters for regulated operations that must document controlled, repeatable processes.
Ready to build error-proofing into every step? [Request a demo](/request-demo/).
**Related terms:** [lean manufacturing](/glossary/what-is-lean-manufacturing/), [kaizen](/glossary/what-is-kaizen/), [5S](/glossary/what-is-5s/)
## Frequently asked questions
**What does Poka-Yoke mean?**
Poka-Yoke is a Japanese term combining poka (inadvertent mistake) and yokeru (to avoid), so it translates roughly to mistake-proofing or error-proofing. It refers to a lean-manufacturing technique that prevents mistakes, or catches them immediately at the source.
**What are the two main types of Poka-Yoke?**
Prevention (control) methods make an error physically impossible, such as a connector that only fits one way. Detection (warning) methods allow the error to happen but signal it immediately using alarms, lights, or a checklist that stops the line until the issue is corrected.
**Why is Poka-Yoke important?**
Because defects are caught at the source or prevented entirely, Poka-Yoke reduces scrap, rework, and downstream inspection. It also improves consistency across shifts and operators and shortens training time by building the correct method into the work itself.
**How does VSight help with error-proofing?**
With VSight Workflow, teams turn SOPs into digital work instructions and checklists that enforce sequence, require confirmation before advancing, and capture each step's result. VSight also provides AR remote assistance, where a live expert views a technician's camera feed with augmented-reality annotation, so tricky steps get real-time guidance.
---
### What’s Predictive Maintenance?
URL: https://vsight.io/glossary/what-is-predictive-maintenance/
Description: Predictive maintenance uses sensor data to fix equipment before it fails. Learn how it works, its benefits, and how AR support speeds repairs.
## What is Predictive Maintenance?
Predictive Maintenance is a proactive maintenance strategy that uses data analysis and monitoring technologies to predict when equipment or machinery is likely to fail, allowing maintenance to be performed just in time to prevent unexpected breakdowns. By leveraging real-time data from sensors, historical maintenance records, and advanced analytics, predictive maintenance helps identify potential issues before they lead to downtime, thereby optimizing equipment performance and extending its lifespan.
## How Predictive Maintenance Works
Predictive maintenance involves continuous monitoring of equipment conditions using various sensors that track parameters such as vibration, temperature, pressure, and oil levels. The collected data is then analyzed using machine learning algorithms and predictive models to detect patterns and anomalies that indicate potential failures. Maintenance actions are scheduled based on the predicted health of the equipment, ensuring interventions are made only when necessary.
## Benefits of Predictive Maintenance
Given the critical role of uptime and the detrimental effects of downtime, industries implement various strategies to optimize performance and operational efficiency.
## Reduced Downtime:
By anticipating equipment failures, predictive maintenance minimizes unexpected breakdowns, leading to higher uptime and operational efficiency.
## Cost Savings:
Timely maintenance interventions prevent extensive damage, reducing repair costs and extending the life of machinery.
## Optimized Maintenance Schedules:
Maintenance is performed based on actual equipment condition rather than fixed intervals, improving resource allocation and reducing unnecessary maintenance activities.
## Enhanced Safety:
Identifying potential failures early can prevent hazardous situations, ensuring a safer working environment.
## Increased Productivity:
Reliable equipment performance leads to consistent production processes and improved productivity.
## Applications in Various Industries
## Machinery:
In manufacturing, predictive maintenance helps keep production lines running smoothly by preventing machine failures and optimizing maintenance schedules.
## Oil & Gas:
Predictive maintenance is crucial for monitoring critical assets such as pumps, compressors, and pipelines, ensuring continuous operation and preventing costly shutdowns.
## Mining:
By monitoring heavy machinery and equipment, predictive maintenance reduces the risk of breakdowns in harsh mining environments, ensuring efficient extraction processes.
## Automotive:
Automotive manufacturers use predictive maintenance to maintain assembly lines and robotic systems, minimizing production interruptions and improving vehicle quality.
## Construction:
Construction companies apply predictive maintenance to manage heavy equipment and machinery, preventing delays and maintaining project timelines.
Predictive maintenance represents a significant advancement in maintenance strategies, combining technology and data analytics to enhance the reliability, safety, and efficiency of industrial operations across various sectors. By implementing additional tools for remote collaboration and interactive work instructions next to predictive maintenance efforts, industries can achieve substantial improvements in operational performance and cost-effectiveness.
## Learn more about VSight
See how VSight can help you with your field service, maintenance, onboarding and training operations.
[Request a Demo](/request-demo/)
## Frequently asked questions
**What is predictive maintenance?**
Predictive maintenance is a proactive maintenance strategy that uses data analysis and monitoring technologies to predict when equipment is likely to fail, so maintenance can be performed just in time to prevent unexpected breakdowns. It relies on real-time sensor data, historical records, and advanced analytics to catch potential issues before they cause downtime.
**How does predictive maintenance work?**
Sensors continuously monitor equipment conditions such as vibration, temperature, pressure, and oil levels. Machine learning algorithms and predictive models then analyze that data to detect patterns and anomalies that signal potential failures, and maintenance is scheduled based on the equipment's predicted health rather than fixed intervals.
**What is the difference between predictive and preventive maintenance?**
Preventive maintenance is performed on a fixed schedule regardless of an asset's actual condition, while predictive maintenance is triggered by real-time condition data and analytics that indicate when a failure is likely. This condition-based approach improves resource allocation and reduces unnecessary maintenance activities.
**How does VSight help with predictive maintenance?**
VSight complements predictive maintenance with AR remote assistance, letting a live expert see a technician's camera feed and add AR annotations to guide repairs the moment a sensor flags an issue. VSight Workflow adds digital work instructions, SOPs, and checklists so technicians can execute condition-based maintenance consistently.
---
### What Is Preventive Maintenance?
URL: https://vsight.io/glossary/what-is-preventive-maintenance/
Description: Preventive maintenance is scheduled, proactive upkeep that services equipment before it fails, cutting downtime, extending asset life, and improving safety.
## What is Preventive Maintenance?
Preventive maintenance is a proactive strategy of servicing equipment at scheduled intervals—by time, usage, or condition—to reduce the likelihood of unexpected failures. Instead of waiting for a breakdown, teams perform inspections, cleaning, lubrication, and part replacements on a plan to keep assets reliable, safe, and productive.
## How Preventive Maintenance Works
Preventive maintenance replaces reactive "run-to-failure" repairs with a documented schedule. Maintenance planners define tasks for each asset, set the trigger for when they run, and assign technicians to complete them before problems escalate.
Common triggering approaches include:
- **Time-based:** tasks run on a fixed calendar interval (e.g., every 30 days), regardless of usage.
- **Usage-based:** tasks trigger after a machine reaches a threshold—operating hours, cycles, or units produced.
- **Condition-informed:** routine inspections check wear, vibration, or temperature to decide whether deeper service is needed.
A computerized maintenance management system (CMMS) typically stores the asset register, generates recurring work orders, and logs completed tasks so history and compliance are auditable.
## Key Components of a Preventive Maintenance Program
A well-run program usually rests on a few pillars:
- **Asset inventory:** a complete register of equipment with criticality ratings so effort is focused where failures hurt most.
- **Standardized task lists:** clear, repeatable procedures—inspections, calibrations, lubrication, and part swaps—for each asset.
- **Scheduling and work orders:** defined intervals and assigned owners so nothing slips through the cracks.
- **Documentation and metrics:** records of what was done, plus KPIs like mean time between failures and schedule compliance to measure results.
## Benefits and Common Pitfalls
Done well, preventive maintenance reduces unplanned downtime, extends asset lifespan, lowers emergency repair costs, and improves workplace safety by catching hazards early. It also smooths spare-parts planning because work is predictable.
The most common pitfall is **over-maintenance**: servicing assets more often than needed wastes labor and parts, and can even introduce failures during unnecessary teardowns. The opposite risk is a schedule that exists on paper but isn't followed. Preventive maintenance also can't anticipate every random failure, which is why many organizations pair it with condition monitoring or [predictive maintenance](/glossary/what-is-predictive-maintenance/) for critical assets.
## How VSight Helps
Preventive maintenance depends on technicians executing standardized procedures correctly and getting help fast when something unexpected turns up. VSight supports both.
With [VSight AR remote assistance](/ar-remote-assistance/), a technician in the field can share their live camera view with a remote expert, who guides the repair in real time using augmented-reality annotations placed directly on the equipment—useful when a scheduled inspection reveals a fault beyond the technician's experience. VSight Workflow turns paper checklists and SOPs into interactive digital work instructions, helping teams run preventive tasks consistently and capture completion records.
VSight is a connected worker platform, and the service is GDPR- and HIPAA-compliant and ISO 27001 certified.
Ready to see it on your equipment? [Request a demo](/request-demo/).
**Related terms:** [predictive maintenance](/glossary/what-is-predictive-maintenance/), [total productive maintenance](/glossary/what-is-total-productive-maintenance/), [MTTR and MTTF](/glossary/what-is-mean-time-to-failure-and-repair/)
## Frequently asked questions
**What is preventive maintenance?**
Preventive maintenance is a proactive strategy of servicing equipment at scheduled intervals—by time, usage, or condition—to reduce the likelihood of unexpected failures. Instead of waiting for a breakdown, teams perform inspections, cleaning, lubrication, and part replacements on a plan to keep assets reliable, safe, and productive.
**What is the difference between preventive and predictive maintenance?**
Preventive maintenance runs tasks on a fixed schedule based on time or usage, regardless of an asset's actual condition. Predictive maintenance instead uses condition monitoring to service equipment only when data indicates a failure is likely, so many organizations pair the two for critical assets.
**Why is preventive maintenance important?**
Done well, preventive maintenance reduces unplanned downtime, extends asset lifespan, lowers emergency repair costs, and improves workplace safety by catching hazards early. It also smooths spare-parts planning because work is predictable.
**How does VSight help with preventive maintenance?**
VSight AR remote assistance lets a field technician share a live camera view with a remote expert who guides the repair using augmented-reality annotations on the equipment, which helps when a scheduled inspection reveals a fault beyond the technician's experience. VSight Workflow turns paper checklists and SOPs into interactive digital work instructions so teams run preventive tasks consistently and capture completion records.
---
### What Is Remote Monitoring?
URL: https://vsight.io/glossary/what-is-remote-monitoring/
Description: Remote monitoring tracks equipment, systems, or assets from a distance in real time, so teams catch issues early, cut downtime, and act before failures.
## What is Remote Monitoring?
Remote monitoring is the practice of continuously observing equipment, systems, or processes from a distance using sensors, connected devices, and software. Data is collected on site, transmitted over a network, and shown on a central dashboard, so teams can track performance, receive alerts, and respond to issues without being physically present.
## How Remote Monitoring Works
Remote monitoring follows a consistent data path. Sensors and connected devices on the asset measure parameters such as temperature, vibration, pressure, flow, energy use, or runtime status. That data is transmitted over a wired or wireless network, often through an IoT gateway, to a cloud or on-premise platform. Software then aggregates, stores, and visualizes the readings on dashboards, comparing live values against defined thresholds. When a reading crosses a limit, the system triggers an alert by email, SMS, or in-app notification so a technician or engineer can investigate. Because the data is centralized, teams can monitor many assets across multiple sites from one location.
## Types of Remote Monitoring
- **Condition monitoring** tracks the health of machinery through signals like vibration, temperature, and acoustics to detect wear or misalignment.
- **Remote asset monitoring** watches distributed equipment such as pumps, generators, or fleet vehicles regardless of location.
- **Environmental monitoring** measures conditions like air quality, humidity, or temperature in facilities, cleanrooms, or cold chains.
- **Process monitoring** observes production variables to keep output within specification.
- **Remote patient monitoring** applies the same principle in healthcare, tracking vital signs outside a clinical setting.
## Benefits of Remote Monitoring
The core value of remote monitoring is early visibility. By surfacing anomalies as they emerge, it helps teams reduce unplanned downtime and move from reactive firefighting to condition-based action. It lowers travel and truck-roll costs, because many issues can be diagnosed remotely before anyone is dispatched. It improves safety by keeping people away from hazardous or hard-to-reach environments. It extends asset life through timely, condition-based upkeep, and it gives managers real-time oversight of geographically dispersed operations from a single screen.
## Relation to Maintenance and Reliability
Remote monitoring is a foundation for modern maintenance strategies rather than a strategy on its own. The condition data it collects feeds preventive and predictive maintenance programs, where analytics forecast failures and schedule work before a breakdown occurs. It also supports reliability metrics such as uptime, downtime, and mean time between failures. A common pitfall is treating alerts as answers: monitoring tells you *that* something has changed, but diagnosing the root cause and executing the repair still require skilled people and clear procedures.
## How VSight helps
Automated monitoring is excellent at detection, but detection alone does not resolve a problem. VSight adds the human expertise that turns an alert into a fix. When a dashboard or sensor flags an issue, [VSight AR remote assistance](/ar-remote-assistance/) lets a live expert see the on-site technician's camera feed and add AR annotations directly on the equipment for expert-guided remote diagnosis and repair, so no travel is needed for the initial troubleshooting. VSight Workflow complements this with digital work instructions, SOPs, checklists, and task management, so once the cause is understood, the repair is carried out consistently and documented step by step. As a connected worker platform, VSight is GDPR, HIPAA, and ISO 27001 certified, which matters when monitoring data and repairs touch regulated environments.
Want to see it in action? [Request a demo](/request-demo/).
Related terms: [predictive maintenance](/glossary/what-is-predictive-maintenance/), [uptime and downtime](/glossary/what-is-uptime-and-downtime-in-industrial-operations/), [remote visual inspection](/glossary/what-is-remote-visual-inspection/).
## Frequently asked questions
**What is remote monitoring?**
Remote monitoring is the practice of continuously observing equipment, systems, or processes from a distance using sensors, connected devices, and software. Data is collected on site, transmitted over a network, and viewed on a central dashboard so teams can track performance, receive alerts, and respond to issues without being physically present.
**What is the difference between remote monitoring and predictive maintenance?**
Remote monitoring is the underlying capability that gathers real-time data about an asset's condition and surfaces alerts when values move out of range. Predictive maintenance builds on that data, applying analytics and machine learning to forecast when a component is likely to fail so maintenance can be scheduled just in time.
**What are the main benefits of remote monitoring?**
Remote monitoring reduces unplanned downtime by catching anomalies early, cuts travel and truck-roll costs, improves safety by keeping people away from hazardous conditions, and extends asset life through condition-based upkeep. It also gives managers real-time visibility across distributed sites from a single dashboard.
**How does VSight support remote monitoring?**
VSight adds a human layer on top of automated monitoring. When a sensor or dashboard flags an issue, VSight AR remote assistance lets a live expert see the technician's camera feed and add AR annotations to diagnose and guide the repair. VSight Workflow supplies digital work instructions, SOPs, and checklists so the fix is carried out consistently.
---
### What is Remote Visual Inspection
URL: https://vsight.io/glossary/what-is-remote-visual-inspection/
Description: Remote visual inspection uses live video and AR so an expert can inspect a vehicle, property or asset through someone's phone camera — no site visit required.
## What is Remote Visual Inspection?
Remote visual inspection (RVI) is the practice of inspecting a vehicle, property, asset or piece of equipment over live video instead of in person. Using visual remote assistance, an expert — a claims adjuster, surveyor, underwriter or technician — guides the person on site (often a customer or policyholder) to point their smartphone camera at what needs to be examined, then directs the view, annotates the live image, freezes frames, and captures time-stamped, geotagged photos as documentation.
Because it runs in the mobile browser with no app to download, remote visual inspection works for anyone with a smartphone, which makes it practical at scale for consumer-facing inspections such as insurance claims, pre-policy risk surveys, and damage assessment.
## Where remote visual inspection is used
- **Insurance claims & FNOL:** assess vehicle or property damage live, decide remotely whether an adjuster visit is needed, and capture evidence to deter fraud.
- **Underwriting & risk surveys:** inspect a property or asset before binding a policy without scheduling a field visit.
- **Field service & equipment:** diagnose machinery or installations remotely before dispatching a technician.
## Benefits
- **Fewer site visits** — resolve or triage remotely; the auto industry's shift from under 15% to roughly 60% virtual claims handling shows how far this can go (LexisNexis Risk Solutions).
- **Faster cycle times & lower cost** — claims digitization can cut loss adjustment expense by 25–30% (McKinsey).
- **Stronger evidence & fraud defense** — live, time-stamped, geotagged capture beats after-the-fact reconstruction, important given that an estimated 10–20% of P&C claims involve fraud (Insurance Information Institute).
## Related Terms
- [What is Video FNOL](https://vsight.io/glossary/what-is-video-fnol/)
- [What is Telecom Visual Support](https://vsight.io/glossary/what-is-telecom-visual-support/)
- [What is Augmented Reality](https://vsight.io/glossary/what-is-augmented-reality/)
## Learn more about VSight
See how insurers use remote visual inspection for [visual claims and FNOL](https://vsight.io/insurance-visual-claims/).
[Request Demo](https://vsight.io/request-demo/)
## Frequently asked questions
**What does remote visual inspection (RVI) mean?**
Remote visual inspection (RVI) is the practice of inspecting a vehicle, property, asset or piece of equipment over live video instead of in person. An expert guides the person on site to point their smartphone camera at what needs to be examined, then directs the view, annotates the live image, and captures time-stamped, geotagged photos as documentation.
**What is remote visual inspection used for?**
Common uses include insurance claims and FNOL, underwriting and pre-policy risk surveys, and field service where machinery or installations are diagnosed remotely before dispatching a technician. It lets teams assess damage live and decide whether an in-person visit is actually needed.
**Why is remote visual inspection important?**
It reduces site visits by letting teams resolve or triage remotely, speeds up cycle times, and lowers cost. Live, time-stamped and geotagged capture also provides stronger evidence and fraud defense than after-the-fact reconstruction.
**How does VSight help with remote visual inspection?**
VSight provides AR remote assistance so an expert can see through a technician's or customer's camera and annotate the live view. It runs in the mobile browser with no app to download, giving guest access to anyone with a smartphone, and it is GDPR, HIPAA and ISO 27001 certified.
---
### What Is Remote Visual Support?
URL: https://vsight.io/glossary/what-is-remote-visual-support/
Description: Remote visual support connects a customer or technician's phone camera to a remote expert who guides them live with annotations. Learn how it works and its benefits.
## What is remote visual support?
Remote visual support is a technology that connects a customer or field technician's smartphone camera to a remote expert who sees the problem live and guides the fix with on-screen annotations, pointers, and instructions. Because it runs in the browser, the end user usually joins by a link — with no app to download.
It is the "see-what-I-see" layer on top of a support call: instead of describing a blinking light or a damaged part over the phone, the person simply points their camera and the expert responds to exactly what is on screen.
## How remote visual support works
1. **Invite** — an agent or expert sends a link by SMS or email; the customer taps it and their camera opens in the browser.
2. **See** — the expert sees the live view and can freeze a frame, zoom, and capture verified photos.
3. **Guide** — the expert annotates the video, highlights the exact button or valve, and walks the person through each step.
4. **Resolve** — the issue is solved on the first contact, or triaged accurately before any technician is dispatched.
## Benefits of remote visual support
- **Higher first-contact resolution** — agents resolve more issues without escalating or dispatching.
- **Fewer truck rolls and returns** — many "faulty" products and no-fault-found returns are avoided by guiding the customer directly.
- **Faster, more accurate claims and inspections** — verified visual evidence replaces guesswork.
- **Better customer experience** — no downloads, no jargon, just point-and-show help.
## Where it is used
Remote visual support is widely used in [telecom and contact centers](/telecom-visual-support/), [insurance claims (video FNOL)](/insurance-visual-claims/), [appliance and electronics support](/appliance-visual-support/), and [utilities](/utilities-visual-support/).
## Remote visual support with VSight
VSight's [visual assistance software](/visual-assistance-software/) delivers no-download, browser-based remote visual support with AR annotation, live translation, and enterprise-grade security (GDPR, HIPAA, ISO 27001). See related terms: [AR remote assistance](/glossary/what-is-ar-remote-assistance/) and [video FNOL](/glossary/what-is-video-fnol/).
## Frequently asked questions
**What does remote visual support mean?**
Remote visual support is technology that connects a customer or field technician's smartphone camera to a remote expert who sees the problem live and guides the fix with on-screen annotations, pointers, and instructions. It is the see-what-I-see layer on top of a support call, so the expert responds to exactly what is on screen instead of a spoken description.
**Does remote visual support require the customer to download an app?**
No. Because it runs in the browser, the end user usually joins by tapping a link sent via SMS or email, with no app to download.
**What is the difference between remote visual support and AR remote assistance?**
Remote visual support is the browser-based see-what-I-see layer that lets a remote expert view a live camera feed and annotate it, and it is often used for customer and contact-center scenarios. AR remote assistance is VSight's expert-on-camera product with AR annotation, typically used by field and industrial technicians on phones, tablets, and smart glasses.
**How does VSight provide remote visual support?**
VSight's visual assistance software delivers no-download, browser-based remote visual support with AR annotation, live translation, and enterprise-grade security including GDPR, HIPAA, and ISO 27001 certification.
---
### What is Retrieval-Augmented Generation (RAG)?
URL: https://vsight.io/glossary/what-is-retrieval-augmented-generation/
Description: Retrieval-augmented generation (RAG) is an AI technique that grounds a language model's answers in specific retrieved documents, citing sources and reducing hallucinations — the basis of trustworthy industrial AI.
**Retrieval-augmented generation (RAG)** is an AI technique that grounds a large language model's answers in specific documents retrieved at query time, rather than relying only on what the model learned during training. When a user asks a question, the system first **retrieves** the most relevant passages from a connected knowledge base, then the model **generates** an answer based on those passages — and cites them.
## Why RAG matters for industry
In maintenance and operations, a wrong answer can be a safety or compliance risk. RAG makes AI usable in these settings because:
- **Answers are grounded in source documents** — manuals, SOPs, service records — not the model's general training data.
- **Every claim can be cited** back to a page, section or video timestamp, so technicians can verify it.
- **Hallucinations are minimized** — if the answer is not supported by the connected content, the system does not invent one.
- **Knowledge stays current** — updating the documents updates the answers, with no model retraining required.
## RAG in practice
An [industrial AI copilot](https://vsight.io/glossary/what-is-an-industrial-ai-copilot/) uses RAG to turn a plant's scattered documentation into instant, trustworthy guidance. [VSight Nova](https://vsight.io/nova/) applies this approach so every answer links back to the exact source it came from.
## Frequently asked questions
**What does RAG stand for?**
RAG stands for retrieval-augmented generation, an AI technique that grounds a large language model's answers in specific documents retrieved at query time rather than relying only on what the model learned during training.
**How does RAG reduce hallucinations?**
RAG first retrieves the most relevant passages from a connected knowledge base and generates an answer based on those passages, so if a response is not supported by the connected content, the system does not invent one.
**Why does RAG matter for industrial and maintenance work?**
In maintenance and operations a wrong answer can be a safety or compliance risk, and RAG makes AI usable there because answers are grounded in source documents like manuals and SOPs and every claim can be cited back to its source so technicians can verify it.
**How does VSight use RAG?**
VSight Nova applies RAG so every answer links back to the exact source it came from, turning a plant's scattered documentation into instant, trustworthy guidance.
---
### What Is Root Cause Analysis (RCA)?
URL: https://vsight.io/glossary/what-is-root-cause-analysis/
Description: Root cause analysis (RCA) is a structured method for finding the true cause of a problem so you can fix it permanently. Learn the steps, tools, and benefits.
## What is Root Cause Analysis (RCA)?
Root cause analysis (RCA) is a structured problem-solving method used to identify the underlying, fundamental cause of a fault, failure, or defect rather than its symptoms. By addressing the true source instead of surface-level effects, teams can implement corrective actions that prevent the same problem from recurring.
## How root cause analysis works
RCA rests on a simple principle: the visible symptom of a problem is rarely the problem itself. A machine that keeps stopping, a recurring quality defect, or a repeated safety incident is usually the end of a chain of contributing factors. RCA works backward through that chain to find the deepest cause an organization can reasonably control and correct.
The goal is not to assign blame but to reach a level of understanding where a durable fix becomes possible. A well-run analysis is evidence-based, drawing on data, observation, and the knowledge of the people closest to the work. It ends only when the team can explain *why* the problem happened and is confident that removing the identified cause will stop it from returning.
## Common root cause analysis methods
Several established techniques support RCA. Teams often combine them depending on the complexity of the problem:
- **The 5 Whys** — Ask "why" repeatedly (typically about five times) until you move past symptoms to a root cause. Simple, fast, and effective for straightforward problems.
- **Fishbone (Ishikawa) diagram** — A cause-and-effect diagram that groups potential causes into categories such as people, methods, machines, materials, measurement, and environment.
- **Fault Tree Analysis (FTA)** — A top-down, logic-based diagram that traces how combinations of lower-level failures lead to a top event, widely used in reliability and safety engineering.
- **Failure Mode and Effects Analysis (FMEA)** — A systematic review of how a process or product can fail and the impact of each failure mode, used to prioritize preventive action.
- **Pareto analysis** — Uses the 80/20 principle to focus effort on the few causes responsible for most of the problems.
## The typical RCA process
Most RCA efforts follow a consistent sequence: define the problem clearly, gather data and evidence, identify possible causal factors, determine the root cause using one or more of the tools above, implement corrective and preventive actions, and then verify that the solution actually eliminated the problem. Documenting each step preserves the reasoning so future teams can learn from it.
## Benefits and common pitfalls
Done well, RCA reduces recurring failures, cuts unplanned downtime, improves product quality, and strengthens a culture of continuous improvement. It is a core discipline within lean manufacturing, Six Sigma, and total productive maintenance.
Common pitfalls include stopping at a symptom instead of the true cause, relying on assumptions rather than evidence, focusing on blame instead of process, and failing to verify that the corrective action worked. Weak documentation and inconsistent procedures across teams also undermine results.
## How VSight helps
Effective RCA depends on accurate information and shared expertise at the point of work. VSight supports this in two practical ways.
With [AR remote assistance](/ar-remote-assistance/), a remote expert can see exactly what a technician sees through their device camera and guide the investigation live with augmented-reality annotations — helping teams gather accurate evidence and diagnose faults without waiting for a specialist to travel on site.
[VSight Workflow](/vsight-workflow/) turns inspection routines, standard operating procedures, and corrective-action steps into digital work instructions and checklists. Standardized, documented procedures help teams follow a consistent RCA process and preserve findings for future reference. VSight is a connected worker platform and is GDPR, HIPAA, and ISO 27001 certified.
Ready to see it in action? [Request a demo](/request-demo/).
## Related terms
Continue exploring continuous improvement: [kaizen](/glossary/what-is-kaizen/), [Six Sigma](/glossary/what-is-6-sigma/), and [lean manufacturing](/glossary/what-is-lean-manufacturing/).
## Frequently asked questions
**What does RCA stand for?**
RCA stands for root cause analysis, a structured problem-solving method used to identify the underlying, fundamental cause of a fault, failure, or defect rather than its symptoms.
**What are the most common root cause analysis methods?**
Widely used RCA methods include the 5 Whys, the Fishbone (Ishikawa) diagram, Fault Tree Analysis (FTA), Failure Mode and Effects Analysis (FMEA), and Pareto analysis. Teams often combine several of them depending on the complexity of the problem.
**What is the difference between the 5 Whys and a Fishbone diagram?**
The 5 Whys asks why repeatedly until you move past symptoms to a single root cause, making it fast for straightforward problems. A Fishbone diagram instead maps many potential causes at once, grouped into categories such as people, methods, machines, materials, measurement, and environment.
**How does VSight help with root cause analysis?**
With AR remote assistance, a remote expert can see what a technician sees through their device camera and guide the investigation live with augmented-reality annotations. VSight Workflow turns inspection routines and corrective-action steps into digital work instructions and checklists so teams follow a consistent RCA process and preserve findings.
---
### What Is See-What-I-See (SWIS) Support?
URL: https://vsight.io/glossary/what-is-see-what-i-see/
Description: See-What-I-See (SWIS) support lets a remote expert view a user's live camera and guide the fix on screen, cutting travel and resolving issues on first contact.
## What is See-What-I-See (SWIS)?
See-What-I-See (SWIS) is a support method where a remote expert views a technician's or customer's live camera feed and guides them through a task in real time. Instead of describing a problem over the phone, the person simply points their camera, and the expert responds to exactly what appears on screen.
"See-what-I-see" is the plain-language name for the capability the industry more formally calls [remote visual support](/glossary/what-is-remote-visual-support/). This page focuses on the phrase itself and how basic SWIS differs from full AR remote assistance; for the broader category, its verticals, and where it fits, see remote visual support.
## How See-What-I-See works
SWIS turns a one-way phone call into a shared visual session. The person on site streams their phone, tablet, or smart-glasses camera to a remote expert, who sees the equipment, damage, or error exactly as it is — then talks and points the user to a resolution.
1. **Connect** — the expert sends a link; the on-site user opens their camera, often right in the browser with no app to install.
2. **See** — the expert views the live feed, freezes frames, and zooms in to inspect details.
3. **Guide** — the expert marks up the screen, highlights the exact part or button, and walks the user through each step.
4. **Resolve & document** — the issue is fixed or accurately triaged, and the session can be captured for records and training.
Basic SWIS relies on the video stream plus voice and simple on-screen pointers. More advanced implementations add augmented-reality (AR) annotations that stay anchored to real objects as the camera moves, so an arrow placed on a specific valve stays locked in place.
## Where See-What-I-See is used
SWIS is common across service and industrial work:
- **Field service and maintenance** — a remote expert guides a junior technician through a repair, raising first-time fix rates.
- **Customer and contact-center support** — an agent sees the customer's device instead of guessing from a verbal description.
- **Insurance and claims** — an assessor captures verified visual evidence of damage without a site visit.
- **Inspection and quality** — an expert reviews conditions live and signs off remotely.
## Benefits of SWIS support
- **Fewer truck rolls and site visits** — many issues are solved remotely rather than dispatching someone.
- **Higher first-contact and first-time fix rates** — the expert gets eyes on the problem immediately.
- **Faster, more accurate diagnosis** — visual context replaces back-and-forth guesswork.
- **Better knowledge transfer** — senior experts guide junior staff, and recordings become reusable training.
## Common pitfalls
SWIS depends on connectivity and camera access, so weak signal or restricted permissions can stall a session. Poor lighting, unstable framing, and privacy-sensitive footage also need managing — which is why enterprise SWIS tools add frame freezing, low-bandwidth streaming, and secure, compliant session handling.
## How VSight helps
VSight is a connected worker platform built around See-What-I-See. [VSight visual assistance software](/visual-assistance-software/) and [AR remote assistance](/ar-remote-assistance/) let a remote expert see a technician's live camera view and overlay AR annotations to guide troubleshooting, maintenance, and repairs in real time — on phones, tablets, and industrial smart glasses.
VSight Workflow complements this with digital work instructions, SOPs, checklists, and task management, so routine procedures are standardized and guided step by step. Sessions are GDPR-compliant, HIPAA-compliant, and ISO 27001 certified.
Ready to see it in action? [Request a demo](/request-demo/).
Related terms: [remote visual support](/glossary/what-is-remote-visual-support/), [AR remote assistance](/glossary/what-is-ar-remote-assistance/), [co-browsing](/glossary/what-is-co-browsing/).
## Frequently asked questions
**What does See-What-I-See (SWIS) mean?**
See-What-I-See (SWIS) is a support method where a remote expert views a technician's or customer's live camera feed and guides them through a task in real time. Instead of describing a problem over the phone, the person points their camera and the expert responds to exactly what appears on screen.
**How does See-What-I-See support work?**
The on-site person streams their phone, tablet, or smart-glasses camera to a remote expert, often right in the browser with no app to install. The expert views the live feed, freezes frames and zooms in to inspect details, marks up the screen to highlight the exact part or button, and walks the user through each step to a resolution.
**What is the difference between SWIS and AR remote assistance?**
Basic SWIS relies on the video stream plus voice and simple on-screen pointers. AR remote assistance is a more advanced form that adds augmented-reality annotations which stay anchored to real objects as the camera moves, so an arrow placed on a specific valve stays locked in place.
**How does VSight support See-What-I-See?**
VSight is a connected worker platform built around See-What-I-See, letting a remote expert see a technician's live camera view and overlay AR annotations to guide troubleshooting, maintenance, and repairs on phones, tablets, and industrial smart glasses. Sessions are GDPR-compliant, HIPAA-compliant, and ISO 27001 certified.
---
### What Is a Standard Operating Procedure (SOP)?
URL: https://vsight.io/glossary/what-is-standard-operating-procedure/
Description: A Standard Operating Procedure (SOP) is a documented, step-by-step instruction that standardizes a task for consistency, quality, safety, and compliance.
## What is Standard Operating Procedure (SOP)?
A Standard Operating Procedure (SOP) is a documented, step-by-step set of instructions that describes exactly how to perform a routine task. It standardizes work so every person carries it out the same way, ensuring consistent quality, safety, regulatory compliance, and repeatable results across an organization.
## How an SOP works
An SOP turns tribal knowledge—the way an experienced worker "just knows" to do something—into an explicit, written reference anyone can follow. It defines the correct sequence of actions, the tools and materials required, safety precautions, acceptance criteria, and what to do when something goes wrong.
SOPs are typically owned by a subject-matter expert, reviewed by relevant stakeholders, approved, then version-controlled. Because processes change, a good SOP is a living document: it carries a revision history and a review date so outdated steps can be corrected and re-approved rather than silently drifting.
## Key components of a good SOP
Most well-structured SOPs share a common anatomy:
- **Title and unique ID** – so the document can be referenced and controlled.
- **Purpose and scope** – what the procedure covers and where it applies (and where it does not).
- **Roles and responsibilities** – who performs the task and who approves it.
- **Materials, tools, and prerequisites** – what must be in place before starting.
- **Step-by-step instructions** – the numbered core, ideally short, action-oriented, and unambiguous.
- **Safety and compliance notes** – hazards, PPE, and regulatory requirements.
- **Version control** – author, approver, revision number, and effective date.
Two common formats are the simple **checklist** (for short, linear tasks) and the **flowchart** (for tasks with decision points and branching outcomes).
## Benefits of Standard Operating Procedures
- **Consistency and quality** – everyone follows the same validated method, reducing variation and defects.
- **Faster onboarding** – new hires ramp up against a documented standard instead of shadowing informally.
- **Safety** – hazards and precautions are built into the workflow, not left to memory.
- **Compliance and auditability** – SOPs provide the documented, traceable evidence required by standards such as ISO 9001, and by regulated industries.
- **Continuous improvement** – a stable baseline is what lets teams measure a process and improve it. In lean thinking, standardized work is the foundation for [kaizen](/glossary/what-is-kaizen/); you cannot improve a process that is performed differently every time.
## Common pitfalls
SOPs fail when they are written once and forgotten, when they are so long and dense that workers stop reading them, or when they live in a binder or shared drive nobody opens at the point of work. Overly rigid procedures can also discourage the frontline feedback that keeps them accurate. The fix is to keep SOPs concise, accessible where the work happens, and easy to update.
## How VSight helps
VSight is a connected worker platform for industrial teams. **[VSight Workflow](/vsight-workflow/)** lets you build digital, interactive SOPs, work instructions, and checklists—combining text, images, and video into step-by-step guidance that workers follow on a phone, tablet, or smart glasses at the point of work, rather than on paper.
When a step goes beyond what a written procedure can cover, VSight's AR remote assistance connects the technician's live camera to a remote expert who can guide them in real time with augmented-reality annotations directly on the video. VSight is GDPR and HIPAA compliant and ISO 27001 certified.
Ready to move your SOPs off paper? [Request a demo](/request-demo/).
**Related terms:** [work instruction](/glossary/what-is-a-work-instruction/) · [multimodal SOP](/glossary/what-is-multimodal-sop/) · [kaizen](/glossary/what-is-kaizen/)
## Frequently asked questions
**What does SOP stand for?**
SOP stands for Standard Operating Procedure. It is a documented, step-by-step set of instructions that describes exactly how to perform a routine task so every person carries it out the same way.
**What should a good SOP include?**
A well-structured SOP typically includes a title and unique ID, purpose and scope, roles and responsibilities, required materials and tools, numbered step-by-step instructions, safety and compliance notes, and version control. Two common formats are the checklist for short linear tasks and the flowchart for tasks with decision points.
**What is the difference between an SOP and a work instruction?**
An SOP describes the overall procedure for a task, including its purpose, scope, roles, and the sequence of actions. A work instruction is usually more granular, detailing exactly how to carry out a single step within that procedure.
**How does VSight help with SOPs?**
VSight Workflow lets you build digital, interactive SOPs, work instructions, and checklists that combine text, images, and video, and workers follow them on a phone, tablet, or smart glasses at the point of work instead of on paper. When a step goes beyond what a written procedure can cover, VSight's AR remote assistance connects the technician's live camera to a remote expert for real-time guidance.
---
### What Is Standard Work?
URL: https://vsight.io/glossary/what-is-standard-work/
Description: Standard Work is the documented best-known method for a task, built around takt time, sequence, and standard WIP, forming the baseline for lean improvement.
## What is Standard Work?
Standard Work is the documented, current best-known method for performing a task, capturing the exact sequence, timing, and steps a worker follows to produce a consistent, high-quality result. In lean manufacturing it defines the safest, most efficient way work is done today and serves as the baseline for continuous improvement.
## How Standard Work works
Standard Work makes the "one best way" explicit so that every worker performs a task the same way, on every shift. Rather than leaving method to individual habit or memory, it records the agreed sequence of steps and the expected time for each, giving both the operator and the supervisor a clear standard to work to and to compare against.
Crucially, Standard Work is not fixed forever. It reflects the best method *known right now*. When a team finds a better way through improvement activity, the standard is updated. That is why standardized work is described as the foundation of [kaizen](/glossary/what-is-kaizen/): you cannot reliably improve a process that is performed differently every time.
## The three elements of Standard Work
In the Toyota Production System, Standard Work is defined by three core elements:
- **Takt time** — the rate at which a product must be completed to meet customer demand, calculated as available production time divided by customer demand. Takt time sets the pace the work must match.
- **Work sequence** — the specific order in which an operator performs each step of the task, designed to be the most efficient and ergonomic flow.
- **Standard in-process stock (standard WIP)** — the minimum quantity of parts or work-in-process needed for the operation to run smoothly without interruption.
These elements are typically captured on documents such as a **Standard Work Combination Table** and a **Standard Work Chart**, which map each step, its timing, and the operator's movement.
## Benefits of Standard Work
- **Consistency and quality** — reducing variation between workers and shifts lowers defects and rework.
- **A stable baseline** — a documented standard is what makes improvement measurable; without it, gains cannot be verified or held.
- **Faster, more reliable training** — new hires learn the validated method rather than shadowing informally.
- **Easier problem-solving** — when a deviation occurs, the standard makes the abnormality visible immediately.
- **Preserved knowledge** — the method is captured as institutional knowledge instead of walking out the door when experienced staff leave.
## Common pitfalls
Standard Work fails when it is written by engineers and never validated by the people doing the job, so it skips the small, tacit details that actually matter. It also fails when it becomes a static document filed away and never updated, freezing an outdated method in place. Treating the standard as a rigid rule rather than a living baseline discourages the frontline feedback that keeps it accurate. The fix is to keep it concise, visual, validated on the floor, and easy to revise.
## How VSight helps
VSight is a connected worker platform for industrial teams. **[VSight Workflow](/vsight-workflow/)** lets you turn Standard Work into digital, interactive work instructions, SOPs, and checklists — combining text, images, and step-by-step guidance that workers follow on a phone, tablet, or smart glasses at the point of work, rather than on paper. Because the standard lives in one place, updating the best-known method and pushing it to everyone becomes straightforward.
When a step goes beyond what a written standard can cover, VSight's AR remote assistance connects a technician's live camera to a remote expert who can guide the fix in real time with augmented-reality annotations drawn directly on the video. VSight is GDPR and HIPAA compliant and ISO 27001 certified.
Ready to move your Standard Work off paper? [Request a demo](/request-demo/).
**Related terms:** [standard operating procedure](/glossary/what-is-standard-operating-procedure/), [work instruction](/glossary/what-is-a-work-instruction/), [lean manufacturing](/glossary/what-is-lean-manufacturing/).
## Frequently asked questions
**What does Standard Work mean in lean manufacturing?**
Standard Work is the documented, current best-known method for performing a task, capturing the exact sequence, timing, and steps a worker follows to produce a consistent, high-quality result. It defines the safest, most efficient way work is done today and serves as the baseline for continuous improvement.
**What are the three elements of Standard Work?**
In the Toyota Production System, Standard Work is defined by takt time (the rate at which a product must be completed to meet customer demand), work sequence (the specific order in which an operator performs each step), and standard in-process stock (the minimum work-in-process needed for the operation to run smoothly).
**What is the difference between Standard Work and a standard operating procedure?**
Standard Work is the lean concept of the current best-known method for a task, built around takt time, sequence, and standard WIP, and treated as a living baseline for improvement. A standard operating procedure is one type of document used to record a process; Standard Work goes further by tying the method to timing and customer demand pace.
**How does VSight help teams put Standard Work into practice?**
VSight Workflow lets you turn Standard Work into digital, interactive work instructions, SOPs, and checklists that workers follow on a phone, tablet, or smart glasses at the point of work, rather than on paper. Because the standard lives in one place, updating the best-known method and pushing it to everyone becomes straightforward.
---
### What Is Statistical Process Control (SPC)?
URL: https://vsight.io/glossary/what-is-statistical-process-control-spc/
Description: Statistical Process Control (SPC) uses control charts and statistics to monitor a process, detect variation early, and keep quality stable and predictable.
## What is Statistical Process Control (SPC)?
Statistical Process Control (SPC) is a quality-control method that uses statistics and control charts to monitor a process in real time. It distinguishes normal, expected variation from unusual variation caused by a specific problem, so teams can correct issues before they become defects and keep output stable, predictable, and within specification.
## How SPC works
SPC rests on a core insight from Walter Shewhart, who developed the method at Bell Labs in the 1920s: every process has variation, but not all variation is the same. **Common cause variation** is the natural, inherent scatter of a stable process—the small, random fluctuations you expect even when nothing is wrong. **Special cause variation** comes from a specific, identifiable source, such as a worn tool, a material batch change, a machine drifting out of calibration, or an operator error.
The goal of SPC is not to eliminate all variation, which is impossible, but to detect special cause variation quickly so it can be investigated and removed. A process affected only by common cause variation is said to be *in statistical control*—it is stable and predictable, though not necessarily capable of meeting specifications. That distinction matters: a process can be in control yet still produce out-of-spec parts if its natural variation is too wide.
## Control charts and how to read them
The central tool of SPC is the **control chart**, which plots a measurement over time against three reference lines: a center line (the process average) and an upper and lower control limit, typically set at three standard deviations from the mean. These limits are calculated from the process data itself, not from the customer's specification.
A process is considered in control when points fall randomly within the limits with no unusual patterns. Signals of special cause variation include a point outside the control limits, a run of points on one side of the center line, or a trend of steadily rising or falling values. When a signal appears, the team follows a reaction plan to find and fix the cause rather than adjusting the process on a hunch.
Common chart types include X-bar and R charts for measured (variable) data such as length or weight, and p-charts or c-charts for counted (attribute) data such as defect counts. SPC is often paired with **process capability** indices (Cp and Cpk), which compare the process spread to the specification limits to judge whether an in-control process can actually meet requirements.
## Benefits and common pitfalls
Done well, SPC catches problems early, reduces scrap and rework, lowers reliance on end-of-line inspection, and provides objective, data-based evidence that a process is behaving. It supports consistency across shifts and builds a documented record useful for audits and continuous improvement.
The most common pitfalls are treating control limits as specification limits, over-adjusting ("tampering") a stable process in response to normal common cause variation—which actually increases variation—and collecting data that no one acts on. SPC also depends on a reliable measurement system; if the gauge is unreliable, the chart is misleading.
## How VSight helps
SPC only works if measurements are taken correctly, recorded consistently, and acted on when a signal appears—all of which happen at the frontline.
[VSight Workflow](/vsight-workflow/) turns inspection procedures, control plans, and reaction plans into digital work instructions and checklists, so operators sample, measure, and log data the same way every time and follow standardized, documented quality procedures when a chart flags an issue. As a connected worker platform, VSight also provides AR remote assistance—a live expert viewing a technician's camera feed with augmented-reality annotation—so an out-of-control signal that needs hands-on investigation gets real-time guidance instead of a guess. VSight is GDPR, HIPAA, and ISO 27001 certified, which matters for regulated operations that must prove controlled, repeatable processes.
Ready to standardize how quality data is captured and acted on? [Request a demo](/request-demo/).
**Related terms:** [Six Sigma](/glossary/what-is-6-sigma/), [DMAIC](/glossary/what-is-dmaic/), [poka-yoke](/glossary/what-is-poka-yoke/)
## Frequently asked questions
**What is Statistical Process Control (SPC) in simple terms?**
SPC is a quality method that uses control charts and statistics to watch a process in real time. It separates normal, expected variation from unusual variation caused by a specific problem, so teams can act on real issues before defects reach the customer.
**What is the difference between common cause and special cause variation?**
Common cause variation is the natural, inherent scatter of a stable process and is expected. Special cause variation comes from a specific, identifiable source such as a worn tool, a material change, or an operator error, and it signals that the process needs attention.
**What is a control chart in SPC?**
A control chart plots a process measurement over time against a center line and upper and lower control limits calculated from the process data. Points inside the limits with no unusual patterns indicate the process is in control; points outside the limits or non-random patterns signal special cause variation to investigate.
**How does VSight help with SPC?**
VSight Workflow turns inspection procedures, control plans, and reaction plans into digital work instructions and checklists, so measurements are taken and recorded consistently. When an out-of-control signal needs hands-on investigation, AR remote assistance connects a live expert to a technician's camera with augmented-reality annotation.
---
### What Is Takt Time?
URL: https://vsight.io/glossary/what-is-takt-time/
Description: Takt time is the pace a production line must hit to meet customer demand. Learn the formula, how it differs from cycle time, and how to balance work to it.
## What is Takt Time?
Takt time is the rate at which a product must be completed to match customer demand. It is calculated by dividing the available production time by the number of units customers require in that period. Expressed as time per unit, it sets the rhythm — the "heartbeat" — a process must sustain to deliver on time without overproducing.
## How takt time works
The word *takt* comes from the German for a musical beat or baton. In lean manufacturing, takt time is that beat: it tells a line how fast, and no faster, it should produce. If customers buy 480 units a day and the line runs 480 available minutes, takt time is one unit per minute. Every workstation is then designed so its work fits inside that beat.
Takt time is demand-driven, not capacity-driven. It changes only when customer demand or available time changes, so it acts as a stable target that exposes where a process is too slow (falling behind demand) or too fast (building excess inventory).
## The takt time formula
The calculation is straightforward:
**Takt Time = Available Production Time ÷ Customer Demand**
- **Available production time** is the net working time in a period — total shift time minus breaks, planned meetings, and scheduled maintenance.
- **Customer demand** is the number of units required in that same period.
**Example:** With 8 hours per shift, minus 30 minutes of breaks, you have 450 minutes (27,000 seconds) of available time. If customers need 300 units, takt time is 27,000 ÷ 300 = 90 seconds. Each unit must leave the line every 90 seconds to meet demand.
## Takt time vs. cycle time vs. lead time
These three measures are often confused:
- **Takt time** is the *target* pace set by demand.
- **Cycle time** is the *actual* time it takes to complete one unit at a step or across the line.
- **Lead time** is the total elapsed time from order to delivery.
The goal is to keep cycle time at or just below takt time. If cycle time exceeds takt time, the line cannot keep up and orders slip. If it is far below, the line overproduces and ties up inventory. Balancing each workstation's cycle time against takt time is called **line balancing**.
## Benefits of using takt time
- **Synchronizes output with demand**, reducing both backlogs and overproduction — the most serious of the lean wastes.
- **Reveals bottlenecks** by making it obvious which steps run slower than the beat.
- **Standardizes the workload** across stations, creating a smooth, predictable flow.
- **Supports capacity planning** by translating demand directly into a staffing and pacing target.
## Common pitfalls
- **Ignoring available-time losses.** Using gross shift time instead of net time produces a takt that the line can never actually meet.
- **Setting takt too aggressively.** Running below takt to "get ahead" builds inventory and hides problems.
- **Forgetting to recalculate.** Takt time must be updated whenever demand shifts; a stale figure paces the line to the wrong target.
- **Applying it to unstable processes.** Takt assumes reasonably steady demand and predictable steps; highly variable, custom work fits it poorly.
## How VSight helps
Takt time sets the pace, but hitting that beat consistently depends on every operator doing standardized work the same way, every cycle. [VSight Workflow](/vsight-workflow/) delivers digital work instructions, SOPs, and checklists that guide each station through its steps in a repeatable sequence, helping teams hold cycle time within takt and reducing the variation and errors that throw a line off rhythm. When a step falls behind because of an equipment problem or an unfamiliar task, VSight's AR remote assistance puts a live expert on the technician's camera view with on-screen AR annotation, so issues get diagnosed and resolved faster instead of stalling the whole line. VSight is a connected worker platform, and is GDPR, HIPAA, and ISO 27001 certified.
[Request a demo](/request-demo/) to see how standardized, paced work helps your line keep the beat.
Related terms: [lean manufacturing](/glossary/what-is-lean-manufacturing/), [OEE](/glossary/what-is-oee/), [kaizen](/glossary/what-is-kaizen/).
## Frequently asked questions
**How is takt time calculated?**
Takt time equals available production time divided by customer demand for the same period, using net working time rather than gross shift time. For example, 27,000 seconds of available time divided by 300 units of demand gives a takt time of 90 seconds per unit.
**What is the difference between takt time and cycle time?**
Takt time is the target pace set by customer demand, while cycle time is the actual time it takes to complete one unit at a step or across the line. The goal is to keep cycle time at or just below takt time so the line meets demand without overproducing.
**Why is takt time important in lean manufacturing?**
Takt time synchronizes output with demand, reducing both backlogs and overproduction, and it reveals bottlenecks by making it obvious which steps run slower than the beat. It also standardizes the workload across stations and turns demand directly into a staffing and pacing target.
**How does VSight help teams hit takt time?**
VSight Workflow delivers digital work instructions, SOPs, and checklists that guide each station through its steps in a repeatable sequence, helping teams hold cycle time within takt. When a step falls behind, VSight's AR remote assistance puts a live expert on the technician's camera view with on-screen AR annotation so issues get resolved faster.
---
### What is Telecom Visual Support
URL: https://vsight.io/glossary/what-is-telecom-visual-support/
Description: Telecom visual support lets a call-center agent see what a subscriber sees through their phone camera to fix routers and Wi‑Fi — no app to download.
## What is Telecom Visual Support?
Telecom visual support — a form of visual remote assistance — lets a contact-center agent see what a subscriber sees through their phone camera during a live support call. Instead of describing steps over voice, the agent views the customer's router, cabling, indicator lights or device in real time and guides them with on-screen augmented-reality (AR) annotations to set up equipment, troubleshoot Wi‑Fi, or activate a service.
Because it runs directly in the mobile browser with no app to download, telecom visual support is uniquely suited to consumer (B2B2C) support at scale. The agent sends a secure link by SMS or email, the customer taps it and allows camera access, and the visual session begins in seconds.
## How Telecom Visual Support Works
1. **The agent sends a link.** Mid-call, the agent sends the subscriber a secure session link — no account, no app-store download.
2. **The customer opens their camera.** The link opens the camera in the phone's browser (Chrome, Safari, etc.). The customer points it at the router or device.
3. **The agent guides with live AR.** The agent freezes frames, draws annotations, points to the exact port or button, captures photos for the record, and walks the customer to resolution.
## Why It Matters for Telecom Operators
Most telecom support still happens over voice, where agents read scripts while subscribers struggle to describe blinking lights and cable colors. Adding a visual layer removes the guesswork and shortens the call. In production at a Tier‑1 telecom operator, browser-based visual support lifted first-contact resolution to as high as 80%, cut field visits (truck rolls) by 30%, and resolved most sessions in 5–7 minutes.
## Key Benefits
- **No app to download** — runs in any modern mobile browser over WebRTC, the biggest driver of consumer adoption.
- **Higher first-contact resolution** — seeing the problem prevents misdiagnosis and resolves issues on the first call.
- **Fewer truck rolls** — agents verify faults visually and fix what can be fixed remotely before dispatching a technician.
- **Lower handle time** — visual confirmation is faster than voice-only back-and-forth.
- **Better customer satisfaction** — a fast, low-effort experience reduces churn, especially in the critical first 90 days.
## Related Terms
- [What is Field Service](https://vsight.io/glossary/what-is-field-service/)
- [What is Augmented Reality](https://vsight.io/glossary/what-is-augmented-reality/)
- [What is First Time Fix Rate (FTFR)](https://vsight.io/glossary/what-is-first-time-fix-rate-ftfr/)
## Learn more about VSight
See how telecom contact centers use VSight Remote to cut truck rolls and handle time with [visual support for telecom call centers](https://vsight.io/telecom-visual-support/).
[Request Demo](https://vsight.io/request-demo/)
## Frequently asked questions
**What is telecom visual support?**
Telecom visual support is a form of visual remote assistance that lets a contact-center agent see what a subscriber sees through their phone camera during a live support call. The agent views the customer's router, cabling, or device in real time and guides them with on-screen AR annotations to set up equipment, troubleshoot Wi‑Fi, or activate a service.
**Does the customer need to download an app for telecom visual support?**
No. Telecom visual support runs directly in the mobile browser over WebRTC, so there is no app-store download and no account to create. The agent sends a secure link by SMS or email, the customer taps it and allows camera access, and the visual session begins in seconds.
**Why does telecom visual support matter for operators?**
Most telecom support still happens over voice, where agents read scripts while subscribers struggle to describe blinking lights and cable colors. Adding a visual layer removes the guesswork, shortens the call, and lets agents verify faults visually before dispatching a technician, reducing truck rolls.
**How does VSight support telecom visual support?**
VSight is an AR remote assistance platform that puts a live expert on the technician's or customer's camera with real-time AR annotation, including browser-based guest access with no app to download. It is GDPR, HIPAA, and ISO 27001 certified and used by 200+ companies across 30+ countries.
---
### What Are the 8 Wastes of Lean?
URL: https://vsight.io/glossary/what-is-the-8-wastes-of-lean/
Description: The 8 Wastes of Lean (Muda) are the non-value activities lean teams eliminate. Learn the DOWNTIME wastes and how to cut them for faster, leaner operations.
## What is The 8 Wastes of Lean (Muda)?
The 8 Wastes of Lean, known in Japanese as Muda, are eight categories of activity that consume resources without adding value the customer is willing to pay for. They are Defects, Overproduction, Waiting, Non-utilized talent, Transportation, Inventory, Motion, and Excess processing, remembered by the acronym DOWNTIME.
## The DOWNTIME wastes explained
Each waste describes a common way effort or material is lost in a process:
- **Defects** — products or work that fail requirements and need rework, scrap, or inspection.
- **Overproduction** — making more, or making earlier, than the next step actually needs.
- **Waiting** — idle people, machines, or materials caused by delays, bottlenecks, or missing information.
- **Non-utilized talent** — failing to use workers' skills, knowledge, and improvement ideas.
- **Transportation** — unnecessary movement of materials or products between locations.
- **Inventory** — excess raw materials, work in progress, or finished goods sitting unused.
- **Motion** — unnecessary movement of people, such as reaching, walking, or searching for tools.
- **Excess processing** — doing more work, or higher-quality work, than the customer requires.
## Where the model comes from
Waste elimination originates in the Toyota Production System, which first defined seven wastes (transportation, inventory, motion, waiting, overproduction, overprocessing, and defects, the acronym TIMWOOD). Lean practitioners later added an eighth waste, non-utilized talent, to recognize the cost of overlooking employee capability. Muda is one of three loss types in the Toyota model, alongside Mura (unevenness) and Muri (overburden).
## Benefits of eliminating the 8 wastes
Systematically removing Muda improves flow and frees capacity without new capital investment. Teams typically see shorter lead times, lower operating cost, less rework, and better use of floor space. Because waste is often visible to frontline staff first, targeting the 8 wastes also strengthens a culture of continuous improvement and day-to-day problem solving.
## Common pitfalls
The most common mistake is treating waste reduction as a one-time cleanup rather than an ongoing discipline. Others include cutting a visible waste while ignoring its root cause, optimizing one station at the expense of overall flow, and overlooking non-utilized talent because it is harder to measure than inventory or motion. Direct observation, not assumption, keeps the effort honest.
## How VSight helps
Several of the 8 wastes are driven by information gaps on the shop floor, and this is where a connected worker platform helps. [AR remote assistance](/ar-remote-assistance/) puts a live remote expert on a technician's camera feed with AR annotations, so problems get diagnosed without waiting for a specialist to travel to site, cutting waiting and unnecessary transportation. [VSight Workflow](/vsight-workflow/) delivers digital work instructions, SOPs, checklists, and task management, standardizing procedures to reduce defects and excess processing while capturing frontline knowledge that would otherwise go unused. VSight is a connected worker platform and is GDPR, HIPAA, and ISO 27001 certified.
Ready to see it in action? [Request a demo](/request-demo/).
Related terms: [lean manufacturing](/glossary/what-is-lean-manufacturing/), [kaizen](/glossary/what-is-kaizen/), [value stream mapping](/glossary/what-is-value-stream-mapping/).
## Frequently asked questions
**What are the 8 wastes of lean?**
The 8 wastes of lean, often called Muda, are Defects, Overproduction, Waiting, Non-utilized talent, Transportation, Inventory, Motion, and Excess processing. They are commonly remembered by the acronym DOWNTIME and represent activities that consume resources without adding customer value.
**What does Muda mean in lean?**
Muda is the Japanese term for waste, meaning any activity that consumes time, materials, or effort without adding value the customer is willing to pay for. In the Toyota Production System, Muda sits alongside Mura (unevenness) and Muri (overburden) as the three main sources of loss.
**What is the difference between the 7 and 8 wastes?**
The original Toyota model defined seven wastes: transportation, inventory, motion, waiting, overproduction, overprocessing, and defects. Lean practitioners later added an eighth waste, non-utilized talent, to capture the lost value of underusing employee skills and ideas.
**How do you identify the 8 wastes on the shop floor?**
Teams identify the 8 wastes through direct observation methods such as Gemba walks and value stream mapping, then classify each non-value step against the DOWNTIME categories. Frontline workers are often the best source of insight because they see the waiting, motion, and rework firsthand.
---
### What Is Total Productive Maintenance (TPM)?
URL: https://vsight.io/glossary/what-is-total-productive-maintenance/
Description: Total Productive Maintenance (TPM) is a team-based strategy that maximizes equipment effectiveness by involving every operator in proactive maintenance.
## What is Total Productive Maintenance (TPM)?
Total Productive Maintenance (TPM) is a maintenance philosophy that aims for zero breakdowns, defects, and accidents by making equipment reliability everyone's responsibility. It involves operators, maintenance teams, and management in proactive and preventive upkeep to maximize Overall Equipment Effectiveness (OEE) and eliminate production losses.
## How TPM Works
TPM originated in Japanese manufacturing and is closely tied to lean and Total Quality Management principles. Its central idea is that machine operators, not just dedicated maintenance staff, share ownership of equipment health. Operators perform routine cleaning, inspection, lubrication, and minor adjustments, so problems are caught early before they escalate into failures.
Progress is measured with Overall Equipment Effectiveness (OEE), which combines availability, performance, and quality into a single score. TPM programs use OEE to expose the "hidden losses" — such as small stops, slow cycles, and rework — that erode capacity without showing up as obvious downtime.
## The Eight Pillars of TPM
Most TPM programs are built on eight widely recognized pillars, supported by a foundation of 5S workplace organization:
- **Autonomous Maintenance** — operators take over routine care of their own machines.
- **Planned Maintenance** — scheduling maintenance around predicted failure and wear rates.
- **Quality Maintenance** — designing error detection into processes to prevent defects.
- **Focused Improvement (Kaizen)** — small cross-functional teams eliminate recurring losses.
- **Early Equipment Management** — feeding maintenance knowledge into new machine design.
- **Training and Education** — closing skill gaps for operators and technicians.
- **Safety, Health, and Environment** — targeting an accident-free workplace.
- **TPM in Administration** — extending the philosophy to support and office functions.
## Benefits of TPM
When applied consistently, TPM increases equipment availability, reduces unplanned downtime, and lowers total maintenance cost. Because operators handle first-line care, skilled technicians are freed for complex work, and defect rates tend to fall as problems are addressed at the source. TPM also improves safety and workforce engagement, since teams are directly accountable for the equipment they run.
## Common Pitfalls
TPM efforts often stall when they are treated as a maintenance-department initiative rather than a company-wide culture change. Without sustained management support, operator training, and clear metrics, autonomous maintenance routines are abandoned once initial enthusiasm fades. Rushing implementation across an entire plant, instead of proving the model on a pilot line first, is another frequent cause of failure.
## How VSight Helps
TPM depends on frontline workers reliably performing inspections and knowing when to escalate. [VSight AR remote assistance](/ar-remote-assistance/) lets an operator share a live camera view with a remote expert who guides the repair using augmented-reality annotations — useful when a machine fault exceeds first-line skills and a truck roll would mean downtime.
[VSight Workflow](/vsight-workflow/) supports the autonomous- and planned-maintenance pillars by turning cleaning, inspection, and lubrication procedures into digital work instructions, SOPs, and checklists that standardize how equipment is cared for. As a connected worker platform (GDPR, HIPAA, and ISO 27001 certified), VSight helps make TPM routines consistent and auditable across shifts and sites.
Ready to see it in action? [Request a demo](/request-demo/).
**Related terms:** [predictive maintenance](/glossary/what-is-predictive-maintenance/) · [preventive maintenance](/glossary/what-is-preventive-maintenance/) · [MTTR and MTTF](/glossary/what-is-mean-time-to-failure-and-repair/) · [field service KPIs](/field-service-kpis/) · [cost of unplanned downtime](/blog/cost-of-unplanned-downtime-manufacturing/)
## Frequently asked questions
**What does TPM stand for and what does it mean?**
TPM stands for Total Productive Maintenance, a maintenance philosophy that aims for zero breakdowns, defects, and accidents by making equipment reliability everyone's responsibility. It involves operators, maintenance teams, and management in proactive and preventive upkeep to maximize Overall Equipment Effectiveness (OEE) and eliminate production losses.
**What are the eight pillars of TPM?**
The eight pillars are Autonomous Maintenance, Planned Maintenance, Quality Maintenance, Focused Improvement (Kaizen), Early Equipment Management, Training and Education, Safety, Health, and Environment, and TPM in Administration. They rest on a foundation of 5S workplace organization.
**What is the difference between TPM and preventive maintenance?**
Preventive maintenance is scheduled upkeep carried out mainly by dedicated maintenance staff, whereas TPM is a broader, company-wide culture in which operators share ownership of equipment health through autonomous care. Planned maintenance is just one of TPM's eight pillars.
**How does VSight help with TPM?**
VSight AR remote assistance lets an operator share a live camera view with a remote expert who guides the repair using augmented-reality annotations when a fault exceeds first-line skills. VSight Workflow turns cleaning, inspection, and lubrication procedures into digital work instructions and checklists that make TPM routines consistent and auditable across shifts and sites.
---
### What is Uptime and Downtime in Industrial Operations?
URL: https://vsight.io/glossary/what-is-uptime-and-downtime-in-industrial-operations/
Description: Uptime keeps equipment producing; downtime halts it. Learn how to maximize uptime and how AR remote support cuts unplanned downtime fast in industry.
In the dynamic landscape of industrial operations, two key terms play a pivotal role in determining efficiency, productivity, and profitability: uptime and downtime. Whether in the realm of machinery manufacturing, oil & gas exploration, mining operations, automotive assembly lines, or other industries, grasping the significance of these concepts is essential for optimizing performance and ensuring smooth operations.
In the dynamic landscape of industrial operations, two key terms play a pivotal role in determining efficiency, productivity, and profitability: uptime and downtime. Whether in the realm of machinery manufacturing, oil & gas exploration, mining operations, automotive assembly lines, or other industries, grasping the significance of these concepts is essential for optimizing performance and ensuring smooth operations.
## Uptime: Keeping the Wheels Turning
Uptime is the heartbeat of industrial operations. It represents the duration during which systems, equipment, or machinery are operational and available for use. Think of it as the green light signaling that production processes are in full swing, services are being rendered, and functions are performing as intended.
In industries where every minute counts, such as machinery manufacturing, uptime is the lifeline that keeps production lines humming. It ensures that critical equipment, from CNC machines to assembly robots, remains operational, enabling seamless production and timely delivery of goods.
Likewise, in sectors like oil & gas exploration and mining, uptime is synonymous with continuous operations. It means drilling rigs are extracting oil, gas wells are flowing, and mining equipment is digging up valuable minerals without interruption. Maximizing uptime in these industries is paramount for meeting production targets, optimizing resource utilization, and driving profitability.
## Downtime: When the Machinery Stands Still
On the flip side, downtime represents the period when systems, equipment, or machinery are non-operational or unavailable for use. It’s the red flag signaling that something has disrupted the smooth flow of operations, whether it’s an unexpected breakdown, scheduled maintenance, or other planned or unplanned events.
In the fast-paced world of industrial operations, downtime is akin to hitting the pause button on productivity. It leads to production delays, idle equipment, and lost opportunities, all of which can have a significant impact on the bottom line.
For example, in automotive assembly lines, even a brief downtime event can disrupt the entire production schedule, leading to bottlenecks and cascading delays down the line. Similarly, in mining operations, downtime due to equipment failures or maintenance can result in lost production time and revenue.
## Strategies for Success: Minimizing Downtime, Maximizing Uptime
Given the critical role of uptime and the detrimental effects of downtime, industries implement various strategies to optimize performance and operational efficiency.
## Proactive Maintenance:
Implementing preventive maintenance programs to identify and address potential issues before they escalate into downtime events.
## Real-time Monitoring:
Leveraging advanced monitoring technologies, such as IoT sensors and predictive analytics, to detect anomalies and anticipate equipment failures.
## Efficient Troubleshooting:
Equipping maintenance teams with the tools and expertise needed to quickly diagnose and resolve issues, minimizing downtime and maximizing uptime.
## Scheduled Downtime:
Planning and scheduling maintenance activities during planned downtime windows to minimize disruptions to production schedules.
## Continuous Improvement:
Embracing a culture of continuous improvement to streamline processes, optimize workflows, and reduce downtime-related losses over time.
In today’s increasingly interconnected world, leveraging technology can offer new avenues for optimizing uptime and minimizing downtime. Augmented Reality (AR) platforms and digital step-by-step work instructions in the form of workflows can be valuable tools for remote collaboration and troubleshooting.
AR platforms allow maintenance technicians and operators to access real-time information, overlays, and instructions directly within their field of view, enhancing their ability to perform tasks accurately and efficiently. Similarly, digital workflows provide detailed, step-by-step guidance for complex procedures, ensuring consistency and reducing the risk of errors, even when teams are geographically dispersed.
By integrating AR platforms and digital workflows into their operations, industrial organizations can empower their teams to collaborate effectively across distances, streamline maintenance and troubleshooting processes, and ultimately maximize uptime while minimizing downtime-related disruptions.
By understanding the factors that influence uptime and downtime and implementing strategies to maximize uptime and minimize downtime aligned with an optimized [**expert utilization rate**](https://vsight.io/glossary/what-is-expert-utilization-rate/), industrial operators can keep their operations running smoothly, meet production targets, and stay ahead in today’s competitive landscape. With the emerging technologies such as AR platforms, it is possible to unlock new possibilities for remote collaboration and efficiency, ensuring that operations remain on track, no matter the circumstances.
Related reading: [what unplanned downtime costs per hour, by industry](/blog/cost-of-unplanned-downtime-manufacturing/) · [field service KPIs](/field-service-kpis/) · [MTTF and MTTR](/glossary/what-is-mean-time-to-failure-and-repair/)
## Learn more about VSight
See how VSight can help you with your field service, maintenance, onboarding and training operations.
[Request a Demo](/request-demo/)
## Frequently asked questions
**What is the difference between uptime and downtime?**
Uptime is the duration during which systems, equipment, or machinery are operational and available for use, while downtime is the period when they are non-operational or unavailable. Uptime signals production is running, whereas downtime signals that a breakdown, maintenance, or other event has disrupted operations.
**What is the difference between planned and unplanned downtime?**
Planned downtime is scheduled in advance, such as maintenance activities carried out during planned windows to minimize disruption to production. Unplanned downtime results from unexpected events like equipment breakdowns or failures, which cause production delays, idle equipment, and lost opportunities.
**Why is minimizing downtime important in industrial operations?**
Downtime pauses productivity, leading to production delays, idle equipment, and lost opportunities that can significantly impact the bottom line. In settings like automotive assembly lines, even a brief downtime event can disrupt the entire production schedule and cause cascading delays.
**How does VSight help reduce downtime and maximize uptime?**
VSight provides AR remote assistance so a remote expert can see a technician's camera view and add AR annotations to diagnose and resolve issues faster, and VSight Workflow delivers digital step-by-step work instructions for complex procedures. Together they help teams collaborate across distances and streamline troubleshooting to cut downtime.
---
### What Is Value Stream Mapping (VSM)?
URL: https://vsight.io/glossary/what-is-value-stream-mapping/
Description: Value Stream Mapping (VSM) is a lean method that diagrams every step, delay, and information flow to reveal waste and design a leaner future state.
## What is Value Stream Mapping (VSM)?
Value stream mapping (VSM) is a lean method for diagramming every step, delay, and information flow required to bring a product or service from request to delivery. Using standardized symbols, teams draw a current state map to expose waste, then design a future state map that improves flow and shortens lead time.
## How value stream mapping works
A value stream is the full sequence of activities — both value-adding and non-value-adding — needed to deliver a product or service to a customer. VSM makes that sequence visible on a single page using standardized icons for processes, inventory, transport, and the information flows that trigger each step.
Teams typically start by walking the actual process (a gemba walk) and recording real data: cycle time at each step, changeover time, wait time between steps, inventory levels, and how work is scheduled. Below the flow, a timeline separates value-added time from total lead time, which usually reveals that only a small fraction of elapsed time actually adds value.
## Current state and future state maps
VSM is a two-map discipline:
- **Current state map** documents how the process runs today, with honest, measured data rather than how it is supposed to run.
- **Future state map** is the redesigned target, built by removing identified waste — overproduction, waiting, excess inventory, unnecessary motion, and rework.
The difference between the two maps becomes the **implementation plan**: a prioritized list of kaizen actions that move the value stream from where it is to where it should be. VSM is a means to improvement, not an end in itself — an unimplemented map delivers no value.
## Key steps in value stream mapping
1. **Choose a product family** — a group of items that flow through similar steps.
2. **Map the current state** by walking the process and collecting real metrics.
3. **Identify waste and constraints**, including bottlenecks and long wait times.
4. **Design the future state** that improves flow, often using pull, level scheduling, and reduced batch sizes.
5. **Build and execute the plan**, then remap to confirm gains and repeat.
## Benefits and common pitfalls
Done well, VSM aligns a team around one shared, data-based view of the whole process, exposes where lead time is really lost, and connects individual improvements to end-to-end flow rather than isolated efficiency gains.
Common pitfalls include mapping from a conference room instead of the shop floor, using estimated rather than observed data, mapping too broad a scope, and — most damaging — producing a beautiful map that is never turned into action.
## How VSight helps
A future state map only delivers value once the improved process is standardized and followed on every shift. [VSight Workflow](/vsight-workflow/) captures the redesigned process as digital work instructions, SOPs, checklists, and task management, so operators execute the leaner flow the same way every time and improvements do not erode. When a step still runs into an equipment fault or an unfamiliar task, VSight's AR remote assistance puts a live expert on the technician's camera view with on-screen AR annotation, so problems get resolved quickly instead of stalling the value stream. VSight is a connected worker platform, and is GDPR, HIPAA, and ISO 27001 certified.
[Request a demo](/request-demo/) to see how standardizing your improved value stream keeps the gains in place.
Related terms: [lean manufacturing](/glossary/what-is-lean-manufacturing/), [kaizen](/glossary/what-is-kaizen/), [the 8 wastes of lean](/glossary/what-is-the-8-wastes-of-lean/).
## Frequently asked questions
**What is value stream mapping used for?**
Value stream mapping is used to make the full flow of a product or service visible so a team can see where value is added and where waste occurs. Organizations use it to expose delays, excess inventory, and handoff problems, then design a leaner future state and a plan to reach it.
**What is the difference between a current state and future state map?**
A current state map documents how work flows today, capturing real cycle times, wait times, inventory, and information flow. A future state map is the redesigned target that removes identified waste and improves flow. The gap between the two becomes the improvement plan the team executes.
**Is value stream mapping only for manufacturing?**
No. Value stream mapping began in manufacturing but is widely applied to service, healthcare, software, logistics, and field operations. Any process with a series of steps, handoffs, and delays between a request and a delivered outcome can be mapped to find and remove waste.
**How does VSight support value stream mapping improvements?**
VSight Workflow captures the improved future state as digital work instructions, SOPs, and checklists so every operator follows the leaner process consistently. VSight's AR remote assistance also puts a live expert on a technician's camera view with on-screen annotation to resolve issues that would otherwise stall the flow.
---
### What is Video FNOL
URL: https://vsight.io/glossary/what-is-video-fnol/
Description: Video FNOL lets a policyholder capture a loss on live video at first notice, so insurers triage and assess claims faster — often without an in-person visit.
## What is Video FNOL?
FNOL — First Notice of Loss — is the first report a policyholder makes to an insurer when a loss or damage occurs. **Video FNOL** adds a live (or guided, app-free) video layer to that first contact: instead of describing the damage over the phone or in a form, the claimant points their smartphone camera at the vehicle, property or item, and the insurer sees the loss in real time. A claims handler can guide the capture with on-screen annotations, freeze frames, take time-stamped and geotagged photos, and document the loss as verifiable visual evidence — all at the very first touchpoint.
## Why Video FNOL matters
The first notice of loss sets the trajectory of the whole claim. Capturing accurate visual evidence up front lets insurers triage severity instantly, route the claim correctly, fast-track simple losses, and reduce the need for an in-person adjuster visit. It also strengthens fraud defense, because the evidence is captured live, time-stamped and location-tagged rather than reconstructed later.
Industry research underlines the stakes: insurers that digitize claims can capture meaningful reductions in loss adjustment expense (McKinsey), the auto industry has shifted from handling under 15% of claims virtually to roughly 60% (LexisNexis Risk Solutions), and the quality of the digital claims experience is now a leading driver of policyholder retention (J.D. Power, 2025).
## Video FNOL vs traditional FNOL
- **Traditional FNOL:** phone or form-based description; severity and routing depend on what the claimant can put into words; an adjuster is often dispatched to see the damage.
- **Video FNOL:** the insurer sees the loss live at first contact, guides the claimant with AR annotations, captures verifiable evidence, and decides remotely whether a site visit is even needed.
## Related Terms
- [What is Remote Visual Inspection](https://vsight.io/glossary/what-is-remote-visual-inspection/)
- [What is Telecom Visual Support](https://vsight.io/glossary/what-is-telecom-visual-support/)
- [What is Field Service](https://vsight.io/glossary/what-is-field-service/)
## Learn more about VSight
See how insurers use live video and AR for [visual claims and FNOL](https://vsight.io/insurance-visual-claims/).
[Request Demo](https://vsight.io/request-demo/)
## Frequently asked questions
**What does FNOL stand for?**
FNOL stands for First Notice of Loss — the first report a policyholder makes to an insurer when a loss or damage occurs. Video FNOL adds a live or guided, app-free video layer to that first contact so the insurer can see the loss in real time.
**How is Video FNOL different from traditional FNOL?**
In traditional FNOL, severity and routing depend on what the claimant can describe over the phone or in a form, and an adjuster is often dispatched to see the damage. In Video FNOL, the insurer sees the loss live at first contact, guides the claimant with AR annotations, captures verifiable evidence, and decides remotely whether a site visit is even needed.
**Why does Video FNOL matter for insurers?**
The first notice of loss sets the trajectory of the whole claim, so capturing accurate visual evidence up front lets insurers triage severity instantly, route the claim correctly, fast-track simple losses, and reduce in-person adjuster visits. It also strengthens fraud defense, because the evidence is captured live, time-stamped and location-tagged rather than reconstructed later.
**How does VSight support Video FNOL?**
VSight provides AR remote assistance so a claims handler can join a policyholder's smartphone camera live, guide the capture with on-screen annotations, and document the loss as verifiable visual evidence at the first touchpoint. Guests can join from a browser with no app install, and VSight is GDPR, HIPAA and ISO 27001 certified.
## Blog (newest first)
### The Cost of Unplanned Downtime in Manufacturing: Per-Hour Benchmarks by Industry
URL: https://vsight.io/blog/cost-of-unplanned-downtime-manufacturing/
Published: 2026-07-27 · Updated: 2026-07-27
Author: İsmet Özmen
Description: What unplanned downtime actually costs per hour, by industry, from Siemens' 2024 survey data — plus the finding most coverage misses: recovery is getting slower.
Most articles about the cost of manufacturing downtime quote a single dollar figure with no source and no year. The number is usually wrong for your plant, because the real spread between industries is roughly **60 to 1**.
Here is what the best-documented recent dataset actually says — and the finding that most coverage skips entirely.
## Cost of unplanned downtime per hour, by industry
| Segment | Cost of one lost hour | Direction since 2019 |
| --- | --- | --- |
| Automotive | **$2.3 million** (more than $600 a second) | 2× higher |
| Heavy industry | Not published per hour; plant-level cost $59 million a year | 4× higher per hour |
| SME manufacturers (top end) | **$150,000** | — |
| Fast moving consumer goods (FMCG) | **$36,000** | Stable |
| Oil & gas | — | Down sharply in 2023 as the oil price fell |
At plant level, Siemens puts the cost of an idle automotive production line at a big plant at **$695 million a year**, 1.5 times higher than five years earlier, and a heavy industry plant at **$59 million a year**, 1.6 times higher than in 2019.
Aggregated across the world's 500 biggest companies, unplanned downtime is estimated at **$1.4 trillion a year — 11% of their revenues, up from 8% in 2019**. Siemens compares that total to the annual GDP of a major industrial nation like Spain.
*Source: Siemens / Senseye Predictive Maintenance, "The True Cost of Downtime 2024." The figures come from 181 completed online interviews with maintenance, engineering and IT professionals at large industrial organizations across automotive, FMCG, heavy industry and oil & gas, covering April 2019 to March 2023. Note that Siemens sells predictive maintenance software; the survey data cited here is distinct from the company's own product-outcome projections, which are not used on this page.*
## The finding most coverage misses: recovery is getting slower
The headline numbers get quoted constantly. This one rarely does, and it is the more actionable half of the report.
Manufacturers have genuinely reduced how *often* production stops:
- **25 downtime incidents** a month per facility, down from 42 in 2019
- **27 hours lost** per plant per month, down from 39 in 2019
- **326 hours a year** per plant, down nearly a third on 2019
- In automotive and heavy industry, hours lost to unplanned downtime have **halved** over five years
And yet each individual incident now takes longer to resolve:
> Five years ago, it took an average of 49 minutes to get production back up and running following downtime. Now, it takes 81 minutes.
That is a **65% increase in recovery time** during a period when failure frequency fell by roughly 40%. Siemens attributes it to two causes: businesses losing skilled maintenance labour during the post-COVID "great resignation," creating a skills and knowledge gap, and global supply-chain issues making emergency replacements harder to source.
The strategic reading is straightforward. Prevention has worked. **Response has not kept up.**
## Why this changes where the next investment should go
If failures are getting rarer but each one costs more hours, the marginal return shifts from preventing the next failure toward shortening the next recovery. Those are different problems with different owners:
- **Fewer failures** is reliability engineering — condition monitoring, [predictive maintenance](/glossary/what-is-predictive-maintenance/), [preventive maintenance](/glossary/what-is-preventive-maintenance/) programmes, better [MTBF](/glossary/what-is-mtbf/).
- **Faster recovery** is service execution — how quickly the right knowledge and the right part reach a stopped machine. That is [MTTR](/glossary/what-is-mean-time-to-failure-and-repair/).
Siemens' own explanation points at the second one, and specifically at knowledge rather than equipment: the people who knew the machine left, and the expertise did not transfer. No amount of additional sensing fixes that. A sensor can tell you a bearing is failing; it cannot tell a junior technician how to replace it correctly at 2am.
## How to calculate your own number
Published averages are useful for scale and useless for a business case — a 60-to-1 spread between FMCG and automotive means the average describes nobody. Build your own:
1. **Lost production revenue** for the downtime period — and be honest about whether the output can be recovered later in the week, because if it can, this term is much smaller than it looks.
2. **Wages paid to staff who cannot work** during the stoppage.
3. **Salaries of the people responding** — maintenance, engineering, and whoever is managing the escalation.
4. **Knock-on costs** that are real but easy to miss: expedited freight, scrapped in-process material, missed delivery commitments and the contractual consequences of them.
Divide the total by downtime hours. Then track it, because this figure is the one that makes service response times legible to a CFO.
If you sell equipment rather than run it, this number is your customer's number — and it sizes what your response time is worth to them. That is the underlying economics of a service contract, and it belongs in the [field service KPI](/field-service-kpis/) set for exactly that reason.
## Where remote visual assistance fits — and where it does not
Being precise here matters more than being enthusiastic.
**It does not prevent failures.** [VSight](/ar-remote-assistance/) performs no sensor-based prediction and no IoT condition monitoring. If your problem is failure frequency, this is not the tool.
**It attacks recovery time**, and specifically the part Siemens identifies as the cause of the regression: getting scarce expertise to a stopped machine. With [AR remote assistance](/ar-remote-assistance/), a specialist joins the on-site technician's live camera view within minutes and annotates the equipment itself, instead of the line waiting for a scheduling and travel window. Sessions run on phones, tablets and smart glasses. [VSight Workflow](/vsight-workflow/) captures the repair as standardized [digital work instructions](/glossary/what-is-a-work-instruction/), so the knowledge that walked out of the door is at least written down for the next shift.
What it does not compress is parts lead time. If your recovery clock is dominated by waiting for a component, that is an inventory and supply problem, and it should be measured separately.
To put numbers on the travel and time component for your own operation, the [field service ROI calculator](/roi-calculator/) works from your inputs rather than ours.
## Frequently asked questions
**How much does unplanned downtime cost per hour in manufacturing?**
It depends heavily on the sector. Siemens reports the cost of a lost hour at $36,000 in fast moving consumer goods at the low end and $2.3 million in automotive at the high end — more than $600 a second. SME manufacturers can reach $150,000 an hour at the top end. Any single industry-average figure hides a spread of roughly 60 to 1.
**What is the total global cost of unplanned downtime?**
Siemens estimates unplanned downtime costs the world's 500 biggest companies $1.4 trillion a year, equal to 11% of their revenues, up from 8% in 2019. For scale, Siemens compares that total to the annual GDP of a major industrial nation like Spain.
**Is manufacturing downtime getting better or worse?**
Both, and they are different metrics. Manufacturers have cut the frequency of downtime — 25 incidents a month per facility, down from 42 in 2019, and 326 hours lost a year, down nearly a third. But each incident now takes longer to recover from: 81 minutes on average, up from 49 minutes five years earlier.
**Why is it taking longer to recover from downtime?**
Siemens attributes the increase partly to businesses losing skilled maintenance labour during the post-COVID period, which created a skills and knowledge gap, and partly to global supply-chain issues that make emergency replacement parts harder to source. In short, the problem has shifted from how often machines stop to how quickly the right expertise and parts reach them.
**How do you calculate your own cost of downtime per hour?**
Add lost production revenue for the period, wages paid to staff who cannot work, and the salaries of the people responding to the incident, then divide by the downtime hours. Published averages are useful for scale but not for a business case — the sector spread is too wide, and your figure depends on line utilization, margin and whether lost output can be recovered later.
**Can AR remote assistance reduce downtime costs?**
It addresses the recovery half of the equation, not the prevention half. Remote visual assistance removes expert travel time from the repair clock by letting a specialist see and annotate the equipment immediately, which targets exactly the expertise gap Siemens identifies behind slower recovery. It does not predict or prevent failures — that requires condition-monitoring infrastructure.
## Related reading
[Field service KPIs: formulas and benchmarks](/field-service-kpis/) · [uptime and downtime in industrial operations](/glossary/what-is-uptime-and-downtime-in-industrial-operations/) · [MTTF and MTTR](/glossary/what-is-mean-time-to-failure-and-repair/) · [OEE](/glossary/what-is-oee/) · [total productive maintenance](/glossary/what-is-total-productive-maintenance/)
## Sources
- [Siemens / Senseye Predictive Maintenance — The True Cost of Downtime 2024](https://assets.new.siemens.com/siemens/assets/api/uuid:1b43afb5-2d07-47f7-9eb7-893fe7d0bc59/TCOD-2024_original.pdf) (181 completed interviews, April 2019 – March 2023)
---
### Agentic AI in Field Service: How AI Copilots and AR Remote Assistance Work Together
URL: https://vsight.io/blog/agentic-ai-field-service/
Published: 2026-07-08 · Updated: 2026-07-08
Author: İsmet Özmen
Description: How agentic AI and AI copilots are reshaping field service — and why pairing them with AR remote assistance turns AI answers into hands-on fixes. A practical guide.
"Agentic AI" is the phrase reshaping industrial technology conversations in 2025 and 2026. After a wave of generative-AI chatbots, the attention has shifted to AI that can *act* — take goal-directed steps rather than just return text. For field service and maintenance leaders, the practical question is simpler than the hype: can AI actually help a technician fix the machine in front of them, faster and more reliably? The answer is yes — but only when the AI is grounded in your own knowledge and paired with a way to put hands on the equipment.
## What is agentic AI in field service?
Agentic AI in field service is AI that does not just answer questions but takes goal-directed steps toward completing a task — retrieving the right procedure, walking a technician through it, and escalating to a human expert when the situation calls for it. It is the next step beyond a generic chatbot: instead of a plausible-sounding paragraph, you get an action grounded in your equipment, your manuals, and your standard operating procedures.
In real deployments today, "agentic" is mostly *copilot-first*. Full autonomy is rare and, frankly, inappropriate for hands-on repair, where a wrong step can damage equipment or hurt someone. The value shows up in the assist: finding the exact answer in seconds, drafting the procedure, and knowing when to hand off to a person.
## The gap agentic AI has to close
A generic AI assistant can describe how a centrifugal pump *generally* works. It cannot tell your technician which torque spec applies to *your* pump model, referencing *your* maintenance manual — and it certainly cannot point at the specific valve on the unit in front of them. Two gaps have to be closed for AI to be useful on the shop floor or in the field:
1. **The grounding gap** — the AI must answer from *your* documentation, not the open internet, and cite its sources so a technician can trust it.
2. **The execution gap** — knowing the answer is not the same as doing the job. Someone still has to see the equipment and act.
Closing both is where an AI copilot and AR remote assistance come together.
## AI copilot + AR remote assistance: knowledge meets hands-on
Think of it as two complementary layers:
**The knowledge layer — an industrial AI copilot.** [VSight Nova](/nova/) is a retrieval-augmented (RAG) industrial AI copilot that turns manuals, SOPs, and recorded expert videos into source-cited answers and step-by-step procedures. Because it retrieves from your own documents and shows where each answer came from, a technician can act on it with confidence instead of second-guessing a generic model. (Learn the underlying concepts in our glossary: [industrial AI copilot](/glossary/what-is-an-industrial-ai-copilot/) and [retrieval-augmented generation](/glossary/what-is-retrieval-augmented-generation/).)
**The execution layer — AR remote assistance.** When a problem is beyond a procedure, [VSight Remote](/ar-remote-assistance/) connects the technician to a remote expert who sees the live camera view and overlays AR annotations directly onto the equipment — the "show me exactly where" that no text answer can provide.
The copilot answers the *what* and *how*; AR remote assistance handles the *show me on my machine*. One reduces the time to find the right information; the other reduces the time — and the travel — to apply it.
## Where it pays off
- **First-time fix rate.** Technicians arrive (or connect) already pointed at the right procedure, then get live expert eyes when needed. Fewer repeat visits. (See [first-time fix rate](/glossary/what-is-first-time-fix-rate-ftfr/).)
- **Onboarding and the skills gap.** New hires are guided by AI-surfaced procedures and, when stuck, by senior experts — compressing the years it normally takes to build tribal knowledge.
- **Knowledge capture.** Every resolved session and expert video can feed back into the copilot's knowledge base, so an expert's know-how outlives their tenure.
- **Fewer truck rolls.** Issues triaged and often resolved remotely, before anyone is dispatched.
## The honest version: augmentation, not replacement
Agentic AI does not replace field technicians, and any vendor promising fully autonomous industrial repair is overselling. The reliable, safe pattern is *human-in-the-loop*: AI handles retrieval and guidance at machine speed; people make the judgment calls, do the work, and stay accountable for safety. The best results come from treating AI as the fastest, best-read member of the team — not as the person holding the wrench.
Security and governance matter just as much. An industrial AI copilot should run on your documentation under enterprise controls; VSight is GDPR-compliant, HIPAA-compliant, and ISO 27001 certified, with sessions encrypted in transit.
## Getting started
You do not need a moonshot to benefit from agentic AI. Start where the pain is measurable:
1. **Pick one asset class or one recurring failure** with good documentation.
2. **Ground a copilot in that documentation** so answers are source-cited and trustworthy.
3. **Wire in AR remote assistance** for the cases that need hands-on expert guidance.
4. **Measure** first-time fix rate, average handle time, and truck rolls before and after.
That combination — an AI copilot for knowledge and [AR remote assistance](/ar-remote-assistance/) for execution, both grounded in your own expertise — is how field-service teams turn the agentic-AI trend into fixes that actually happen. Explore [VSight Nova](/nova/) to see the copilot in action, or [request a demo](/request-demo/) to map it to your operation.
## Frequently asked questions
**What is agentic AI in field service?**
Agentic AI in field service is AI that does not just answer questions but takes goal-directed steps — retrieving the right procedure, guiding a technician through it, and escalating to a human expert when needed. In practice today that usually means an AI copilot grounded in a company's own manuals and SOPs, working alongside people rather than replacing them.
**What is the difference between an AI copilot and agentic AI?**
An AI copilot answers questions and suggests next steps while a human stays in control. Agentic AI adds autonomy — it can chain several steps toward a goal. Most industrial deployments today are copilot-first with human-in-the-loop, because safety, liability, and equipment risk make full autonomy inappropriate for hands-on repair work.
**How does AI copilot software work with AR remote assistance?**
The AI copilot answers the 'what and how' by surfacing the right procedure from your documentation, and AR remote assistance handles the 'show me on my equipment' by connecting a live expert who annotates the technician's camera view. Together they cover both knowledge and hands-on execution.
**Does agentic AI replace field service technicians?**
No. In field service, AI augments technicians — it speeds up finding the right information and escalates to human experts for complex, high-risk work. The reliable pattern is human-in-the-loop: AI handles retrieval and guidance, people make the judgment calls and do the work.
---
### Remote Visual Inspection for Utility Safety
URL: https://vsight.io/blog/remote-visual-inspection-utility-safety/
Published: 2026-06-04 · Updated: 2026-06-04
Author: Cihat Kahraman
Description: Power-line work is among the most dangerous jobs in the US. See how remote visual inspection keeps utility crews safer by putting expert eyes on hazards without adding people to the danger zone.
Utility field work carries real physical risk. U.S. Bureau of Labor Statistics data has consistently ranked **electrical power-line installers and repairers among the ten most dangerous occupations in the country, with a fatal injury rate around 19–20 per 100,000 workers** — roughly five to six times the all-worker average. The Electrical Safety Foundation International (ESFI) reports that **overhead power-line contact is the single leading cause of workplace electrical fatalities.** In this environment, anything that reduces unnecessary exposure or improvisation on hazardous tasks is a safety win.
Remote visual inspection is one of those things. By letting a remote expert see and assess a situation live, it reduces both the number of people in the danger zone and the amount of guesswork on unfamiliar or high-risk work.
## Where remote visual support reduces risk
### Fewer people exposed
For inspections and assessments that today require sending a specialist to a hazardous site, a [remote visual inspection](https://vsight.io/glossary/what-is-remote-visual-inspection/) lets that expert assess the situation through a field worker's camera or smart glasses — without a second person entering the danger zone.
### Less improvisation on unfamiliar work
Many incidents happen when a worker is unsure and improvises. With a remote expert watching live, the crew gets the correct, safe procedure confirmed *before* acting — particularly valuable as experienced workers retire and less-seasoned crews take on complex jobs.
### Verify conditions before work proceeds
The expert can confirm de-energization indicators, PPE, clearances and site conditions on the live video, adding a second set of trained eyes to safety-critical checks.
### Hands-free for safety-critical tasks
On hands-free smart glasses, the field worker keeps both hands on the task and both eyes on the hazard while the expert guides — no need to stop, hold a phone, or look away.
## Safety and efficiency together
The safety case and the operational case reinforce each other. The same remote inspection that keeps a worker out of harm's way also avoids a truck roll and speeds the job. And capturing these sessions builds a library of correct, safe procedures — useful both for training new crews (important given the [aging-workforce wave](https://vsight.io/blog/utility-aging-workforce-knowledge-transfer/)) and for documenting that safe practices were followed.
## Building it into safety programs
1. **Define high-risk tasks** where a remote expert should be on the line before work proceeds.
2. **Equip for hands-free** with smart glasses for safety-critical jobs.
3. **Record for documentation** — keep an auditable trail that procedures were followed.
4. **Feed lessons back** into training and standard work.
## A safer inspection, in practice
Consider a routine but hazardous task: assessing a damaged pole-top transformer after a storm. The traditional approach may send a specialist to climb or bucket up for a closer look before the repair crew even knows what they're dealing with — exposure that exists purely to *see* the problem.
With remote visual inspection, a single ground-based crew member (or a drone-fed feed, where used) shows the transformer to a remote expert who assesses the damage live, annotates what matters, and confirms the safe repair sequence — before anyone goes up. The assessment that used to require an extra person in an elevated, energized environment now happens with eyes, not bodies, in the danger zone. When the repair proceeds, it proceeds with a confirmed plan rather than on-the-spot improvisation.
## Safety culture, documented
Beyond preventing individual incidents, recorded remote inspections strengthen the broader safety program. Each session documents that the correct procedure and clearances were confirmed, builds a library of how high-risk tasks should be done, and gives safety teams real footage to use in training. For an industry where the fatal-injury rate for line workers sits among the nation's highest, embedding a "remote eyes first" step into hazardous workflows is both a protective control and an auditable record that it was followed.
## Where remote inspection fits in the work-management flow
Remote visual inspection delivers the most safety value when it's built into the workflow rather than bolted on. Three natural insertion points:
- **Before dispatch (assess):** for damage reports and fault calls, a remote look establishes what crew, equipment and precautions the job actually needs — so people arrive prepared rather than discovering hazards on site.
- **During the job (verify):** at safety-critical steps, a remote expert confirms de-energization, clearances and the correct procedure on the live view before the crew proceeds.
- **After the job (document):** the recorded session becomes proof that the right steps were followed, feeding incident review and training.
Embedding a "remote eyes first" checkpoint into these moments turns inspection from a separate, sometimes-skipped task into a standard control that happens every time.
## Safety and the workforce gap reinforce each other
The safety case is amplified by the [aging-workforce wave](https://vsight.io/blog/utility-aging-workforce-knowledge-transfer/): as experienced workers retire, less-seasoned crews take on hazardous tasks with less hard-won instinct for what's dangerous. Remote inspection puts an experienced set of eyes on those jobs without putting another body in the danger zone — protecting newer workers precisely when the depth of field experience is thinning.
## Frequently asked questions
**How dangerous is utility line work?**
BLS data has ranked power-line installers and repairers among the ten most dangerous U.S. occupations, with a fatal injury rate around 19–20 per 100,000 — roughly 5–6× the all-worker average. Overhead power-line contact is the leading cause of workplace electrical fatalities (ESFI).
**How does remote visual inspection improve safety?**
It puts expert eyes on a hazard without adding people to the danger zone — assessing the situation live, confirming the safe procedure, and verifying conditions before work proceeds.
**Can crews use it hands-free?**
Yes. On hands-free smart glasses, a worker keeps both hands on the task while a remote expert sees their view and guides them.
## Key takeaways
- Power-line work is among the most dangerous US jobs (~19–20 fatalities per 100,000; overhead-line contact is the top electrical-fatality cause — BLS, ESFI).
- Remote visual inspection reduces people in the danger zone and improvisation on hazardous tasks.
- Hands-free smart glasses let crews keep eyes and hands on the work while an expert guides.
- Safety and efficiency reinforce each other — and recorded sessions document safe practice and train new crews.
See our [utilities & energy visual support](https://vsight.io/utilities-visual-support/) page, or read about [reducing truck rolls](https://vsight.io/blog/reduce-truck-rolls-utilities/) and [the aging workforce](https://vsight.io/blog/utility-aging-workforce-knowledge-transfer/).
[Request a demo](https://vsight.io/request-demo/) to see remote inspection in action.
## Sources
- [U.S. BLS — injuries and illnesses of line installers and repairers](https://www.bls.gov/opub/ted/2018/injuries-and-illnesses-of-line-installers-and-repairers.htm)
- [Electrical Safety Foundation International — workplace electrical fatalities](https://www.esfi.org/electrical-fatalities-in-the-workplace-2011-2023/)
---
### The Aging Utility Workforce: Keeping Expert Knowledge with Visual Support
URL: https://vsight.io/blog/utility-aging-workforce-knowledge-transfer/
Published: 2026-06-04 · Updated: 2026-06-04
Author: Cihat Kahraman
Description: Up to half the utility workforce may retire within a decade. See how AR visual support and expert-on-demand transfer scarce knowledge to the field before it walks out the door.
Utilities are facing a slow-motion knowledge crisis. The Center for Energy Workforce Development (CEWD) reports that many utilities expect to lose a large share of their workforce — commonly cited as **up to ~50% — to retirement within 5–10 years**, and skilled trades like line workers and technicians remain among the hardest roles to fill. When a 30-year veteran retires, decades of hard-won judgment about specific equipment, sites and failure modes can walk out the door with them.
You can't hire your way out of this fast enough. But you can change how expertise is *distributed* — so the knowledge that remains reaches every crew, on every job, without the expert having to be there in person.
## Why traditional knowledge transfer falls short
Shadowing, classroom training and thick manuals all assume time the workforce no longer has. Senior experts are stretched thin, new hires are scarce, and the most valuable knowledge — how to diagnose an unusual fault on a specific asset — is exactly the kind that's hard to write down. The result is repeat truck rolls (a junior crew can't solve it, so a specialist is sent later) and slow ramp-up for new technicians.
## Expert-on-demand: one expert, every job
[Visual support](https://vsight.io/utilities-visual-support/) turns scarce expertise into a shared resource:
- **See the field worker's view.** Through a phone or hands-free smart glasses (RealWear, Vuzix and similar), a remote expert sees exactly what the crew sees.
- **Guide live with AR.** The expert points to the right component, annotates the live image, and walks the worker through the procedure step by step.
- **Multiply reach.** One expert supports many crews across many sites in a day — no travel — so a handful of senior people can effectively be everywhere.
- **Train on real jobs.** New technicians build competence on live work with a safety net, ramping far faster than classroom-only programs.
## Capturing knowledge before it retires
Real-time guidance solves today's job; the bigger prize is institutional memory. With session recording and AI knowledge capture (VSight VideoFlow), the expert guidance delivered on a live job becomes a reusable asset — a step-by-step guide, an annotated reference, a searchable answer the next worker can use without pulling the expert in again. Over time the organization's hardest-won knowledge is captured as structured, reusable guidance instead of living only in a few people's heads.
## The compounding payoff
- **Fewer repeat dispatches** — junior crews resolve more on the first visit with expert backup.
- **Faster ramp-up** — new hires become productive sooner.
- **Resilience** — the retirement of any one expert no longer removes a critical capability.
- **Safety** — less improvisation on unfamiliar or hazardous work (see [remote inspection for safety](https://vsight.io/blog/remote-visual-inspection-utility-safety/)).
## A day with expert-on-demand
Picture one of a utility's few remaining senior substation experts. Without visual support, their day is spent driving between sites — a few jobs, hours lost to travel, and crews elsewhere waiting or guessing. The expertise is real but rationed by geography.
With expert-on-demand, the same expert works from a desk: a crew in the north shares their smart-glasses view for a tricky relay; thirty minutes later the expert guides a southern crew through an unfamiliar breaker; in between, they review a junior technician's inspection live. The same person now touches a dozen jobs across the service territory in a day, and every interaction is recorded for the next person who hits the same problem. The constraint shifts from "where can the expert physically be" to "how many calls can they take" — a far higher ceiling.
## Turning sessions into a knowledge base
The strategic payoff is cumulative. Each guided session is a documented answer to a real field problem. Captured and organized (with tools like VSight VideoFlow), those sessions become a searchable library: the right way to service a specific asset, the safe sequence for a specific task, the fix for a recurring fault. New hires learn from real jobs rather than generic manuals, and the organization's expertise stops being a function of who happens to still be employed. In an industry facing a retirement cliff, that institutional memory is as valuable as the live guidance itself.
## Getting started with expert-on-demand
The shift from "experts travel to jobs" to "expertise travels to crews" is more operational than technical, and it pays off fastest when rolled out deliberately:
1. **Identify your scarce experts and high-variability work.** The biggest wins are the tasks where only a few people know the answer and a wrong move means a repeat trip or a safety risk.
2. **Equip the field for hands-free.** Smart glasses let a worker keep both hands on the task while the expert sees their exact point of view — essential for complex or safety-critical jobs.
3. **Make escalation the default, not the exception.** Train crews to pull in a remote expert the moment they're unsure, instead of guessing or booking a second visit.
4. **Record and organize from day one.** Every guided session is potential training material; capturing it turns one expert's help into a reusable answer for everyone.
## Measuring knowledge transfer
The payoff shows up in metrics that traditional training rarely moves: a falling repeat-dispatch rate (junior crews resolving more themselves), shorter time-to-competency for new hires, and a growing library of captured procedures. Tracking these makes the case that expert-on-demand isn't just a support tool — it's a workforce-resilience strategy for an industry losing decades of experience to retirement.
## Frequently asked questions
**How serious is the utility workforce shortage?**
CEWD reports many utilities expect to lose a large share of their workforce — commonly cited as up to ~50% — to retirement within 5–10 years, with skilled trades among the hardest roles to fill.
**How does visual support help with knowledge transfer?**
A remote senior expert sees exactly what a junior field worker sees — by phone or hands-free smart glasses — and guides them in real time. Recorded sessions become reusable guidance, capturing expertise before it retires.
**Does the expert have to travel to the site?**
No. One remote expert can support many crews across many sites in a day without traveling, multiplying the reach of scarce senior knowledge.
## Key takeaways
- Up to ~50% of the utility workforce may retire within 5–10 years (CEWD), putting expertise at risk.
- Traditional training can't keep pace; the fix is distributing expertise, not just replacing headcount.
- Expert-on-demand lets one senior expert guide many crews live via phone or smart glasses — and recorded sessions capture the knowledge reusably.
- The payoff compounds: fewer repeat dispatches, faster ramp-up, resilience and safety.
See our [utilities & energy visual support](https://vsight.io/utilities-visual-support/) page, or read about [reducing truck rolls](https://vsight.io/blog/reduce-truck-rolls-utilities/) and [remote inspection for safety](https://vsight.io/blog/remote-visual-inspection-utility-safety/).
[Request a demo](https://vsight.io/request-demo/) to see expert-on-demand in action.
## Sources
- [Center for Energy Workforce Development — energy workforce fast facts](https://cewd.org/resources/energy-workforce-fast-facts/)
---
### How Utilities Can Reduce Truck Rolls with Remote Visual Support
URL: https://vsight.io/blog/reduce-truck-rolls-utilities/
Published: 2026-06-04 · Updated: 2026-06-04
Author: Cihat Kahraman
Description: Utility field dispatches are costly and often avoidable. See how remote visual support cuts truck rolls for meters, connections and customer issues — and closes the digital gap.
Field dispatches — "truck rolls" — are among the most expensive operations a utility runs, and a large share of them are avoidable. Utilities commonly estimate a single dispatch at **$250–$500** as a conservative figure (S&C Electric), and a widely repeated cross-industry estimate puts the all-in cost closer to **$1,000** once labor, vehicle, scheduling overhead and lost capacity are counted. Multiply that across thousands of monthly visits — many for issues that were never physical faults — and truck rolls become one of the clearest cost-reduction opportunities on the table.
The root cause is familiar: when the utility can't *see* the customer's meter, connection or device, dispatching a crew feels safer than diagnosing blind.
## The avoidable-dispatch problem — and the digital gap behind it
A meaningful portion of utility field visits resolve quickly with nothing replaced: a meter that needs re-seating, a connection issue, a customer who needs to be shown how to read or use a device. These are exactly the issues a remote expert could handle — if they could see them.
The opportunity is amplified by how far behind utility customer experience sits. J.D. Power's 2024 study put **utility digital-experience satisfaction at just 594/1,000 — far below wealth-management (718) and insurance (702) apps — with 27% of utilities offering no mobile app at all.** Customers want to self-serve and get help digitally; most utilities can't yet meet them there. Visual support closes both gaps at once: it deflects avoidable dispatches *and* delivers the modern, digital support experience customers increasingly expect.
## How remote visual support cuts truck rolls
[Visual support](https://vsight.io/utilities-visual-support/) gives the utility eyes on the problem before committing a crew:
- **See it live.** The customer points their phone camera at the meter, panel or device; the agent sees it in real time — no app to download.
- **Resolve remotely.** Many issues are fixed on the call with AR-guided steps, removing the dispatch entirely. (See [what a truck roll costs](https://vsight.io/glossary/what-is-a-truck-roll/).)
- **Triage the rest.** When a visit is genuinely needed, the agent confirms the fault and books the right crew with the right parts.
- **Arrive prepared.** The dispatch carries a documented, photo-backed diagnosis, raising first-time fix and avoiding repeat trips.
## Beyond customers: field-to-expert truck-roll avoidance
Truck rolls aren't only customer-facing. A field crew that hits an unfamiliar problem often triggers a *second* visit by a specialist. With visual support — by phone or hands-free smart glasses — a remote expert sees the crew's point of view and guides them through the job, turning two trips into one. This also helps with the workforce crunch: with up to ~50% of the utility workforce expected to retire within 5–10 years (CEWD), expert-on-demand keeps scarce senior knowledge available everywhere at once.
## Measuring the impact
- **Dispatch rate** on eligible issue types (meter, connection, device, billing-related), before vs after.
- **Avoidable-dispatch rate** — completed visits that resolved in minutes with nothing replaced.
- **First-time fix rate** on the dispatches that do happen.
- **Digital-channel adoption / CSAT** — to confirm you're also closing the experience gap.
## Which utility visits are most avoidable
Not every dispatch can be replaced, but a recognizable set of high-volume visits often can be triaged or resolved remotely:
- **Meter issues** — re-seating, reading confusion, "my meter looks wrong," smart-meter setup and pairing.
- **No-power / no-service complaints** that turn out to be a tripped breaker, a customer-side fault, or a neighborhood issue already known to the utility.
- **New connections and move-ins** where the customer needs guidance, not a technician.
- **Device and in-home energy equipment** — thermostats, EV chargers, solar/storage interfaces the customer can't configure.
A visual session lets the utility confirm, in the first contact, whether any of these actually need a crew — and resolve the ones that don't.
## A connection issue, two ways
A customer calls: "I have no power to half my house." **The old way:** the agent can't see anything, so a crew is dispatched; they arrive to find a tripped sub-panel breaker the customer could have reset — a wasted truck roll and a half-day wait. **With visual support:** the agent has the customer show the panel on camera, identifies the tripped breaker, and guides them to reset it safely — resolved in minutes, no dispatch, and the agent escalates only if the panel shows a genuine fault.
## Beyond cost: the customer-experience dividend
Truck-roll reduction is usually framed as cost savings, but in utilities it doubles as a customer-experience fix — and that matters more than it used to. With utility digital-experience satisfaction sitting at just 594/1,000 (J.D. Power), customers increasingly judge their provider by how modern and responsive support feels, not only by the power bill. A multi-day wait for a technician to look at something the customer could have shown on video is exactly the kind of friction that drags those scores down.
A visual session flips that experience: the customer gets help in minutes, on the channel they already prefer, with no app to install. The same action that removes an avoidable dispatch also delivers the digital, self-service-style interaction customers want — so cost-to-serve and satisfaction improve together rather than trading off. For regulated utilities where satisfaction scores feed into rate cases and regulatory standing, that dividend can matter as much as the direct savings.
## A simple rollout
Utilities don't need a platform overhaul to start. The fastest path:
1. **Pick the highest-volume avoidable call types** (meter, no-service, device setup) for a first pilot.
2. **Add a visual-session step before any dispatch decision** on those call types.
3. **Equip field crews with smart glasses** for the field-to-expert escalations that turn two trips into one.
4. **Track dispatch rate, first-time fix and CSAT together** so cost and experience gains are both visible.
## Frequently asked questions
**How much does a utility truck roll cost?**
Utilities commonly estimate a field dispatch at $250–$500 each as a conservative figure (S&C Electric). A widely repeated cross-industry estimate puts the all-in cost near $1,000 once labor, vehicle, scheduling and lost capacity are included, though no primary benchmark study for that figure is publicly available.
**How does remote visual support reduce truck rolls in utilities?**
An agent sees the customer's meter, connection or device live and resolves it remotely, or triages whether a visit is needed. Dispatched crews arrive with an accurate, documented diagnosis.
**Does this require the customer to install an app?**
No. Customer sessions run in the mobile browser — the utility sends a secure link, the customer taps it and allows camera access, and the session starts.
## Key takeaways
- Utility dispatches cost ~$250–$500 (S&C Electric), and are commonly estimated at ~$1,000 all-in across field service; many are avoidable.
- Utility digital experience lags badly (594/1,000; 27% have no app — J.D. Power), so visual support cuts dispatches and closes the experience gap.
- Remote visual support resolves issues live, triages the rest, and sends prepared crews — plus field-to-expert guidance turns two trips into one.
- Expert-on-demand also offsets the ~50% workforce retirement wave (CEWD).
See our [utilities & energy visual support](https://vsight.io/utilities-visual-support/) page, or read about [the aging utility workforce](https://vsight.io/blog/utility-aging-workforce-knowledge-transfer/) and [remote inspection for safety](https://vsight.io/blog/remote-visual-inspection-utility-safety/).
[Request a demo](https://vsight.io/request-demo/) to see it on your operation.
## Sources
- [J.D. Power — 2024 U.S. Utility Digital Experience Study](https://www.jdpower.com/business/press-releases/2024-us-utility-digital-experience-study)
- [S&C Electric — The Real Cost of a Truck Roll](https://www.sandc.com/en/gridtalk/2017/march/20/the-real-cost-of-a-truck-roll/)
- [Center for Energy Workforce Development — workforce data](https://cewd.org/resources/energy-workforce-fast-facts/)
---
### Turning After-Sales Service into a Profit Center with Visual Support
URL: https://vsight.io/blog/after-sales-service-profit-center/
Published: 2026-06-04 · Updated: 2026-06-04
Author: Cihat Kahraman
Description: After-sales service margins run ~2.5x new-product margins. See how visual support turns appliance and electronics service from a cost center into a profit and loyalty engine.
For most appliance and consumer-electronics makers, after-sales service is managed as a cost to be minimized. That framing leaves money on the table. Deloitte research finds that **aftermarket service operating margins average about 2.5× the margin on new-equipment sales**, and that many manufacturers earn **40–50% or more of their total profit from services**. Service isn't the cost of selling products — increasingly, it's where the profit is.
Visual support is one of the most direct ways to improve both sides of that equation: it lowers the cost to serve *and* strengthens the recurring, high-margin relationship that makes service profitable.
## The cost side: serve more issues for less
Most service cost is consumed by two avoidable events — returns and truck rolls — and both stem from not being able to see the problem.
- **Returns:** ~68% of consumer-electronics returns are No Trouble Found (Accenture) — working products sent back over setup confusion. [Visual support resolves these on the call](https://vsight.io/blog/reduce-product-returns-visual-support/) instead of accepting the return.
- **Truck rolls:** a single in-home visit costs roughly $150–$500, and is commonly estimated at about $1,000 all-in. [Remote visual triage](https://vsight.io/blog/improve-first-time-fix-rate-appliances/) resolves what it can and sends prepared technicians for the rest.
Each avoided return and each avoided or first-time-fixed visit drops straight to the service margin.
## The revenue side: service as a loyalty and growth engine
The bigger opportunity is on the revenue side. A fast, low-effort service experience is one of the strongest drivers of repeat purchase and brand loyalty — and Gartner projects that **self-service and digital channels will overtake phone and email as the most valued customer-service channels by 2027**. A branded, no-app visual session that solves the problem in minutes is exactly the kind of modern experience that keeps customers.
Visual sessions also create natural, non-pushy commercial moments:
- **Accessories and consumables** the customer didn't know they needed, shown in context.
- **Upgrades** when the agent can see an older or mismatched setup.
- **Warranty and service-plan renewals** offered at the moment the customer just experienced great support.
Handled well, the service interaction becomes a revenue touchpoint rather than a cost event.
## From cost center to profit center: what changes
1. **Measure service margin, not just service cost.** If you only track cost-to-serve, you'll under-invest in the experience that drives high-margin retention.
2. **Resolve visually first.** Make a visual session the default for setup and "it doesn't work" issues, cutting returns and dispatches.
3. **Brand the experience.** White-label the session so it reinforces the relationship (and the next purchase), not just the fix.
4. **Capture the knowledge.** Turn recorded sessions into reusable guides and FAQs, lowering future cost and improving products.
## The math, worked through
The profit case is easy to underestimate, so it helps to make it concrete. Imagine a brand handling 100,000 support contacts a year for a product line, where a meaningful share currently end in a return or an in-home visit.
- **Returns avoided:** if visual support converts even a fraction of would-be No Trouble Found returns into fixes, the savings are large — recall Accenture's estimate that a 1% reduction in NTF returns saves a big manufacturer ~$21M.
- **Truck rolls avoided:** at roughly $150–$500 per visit (commonly estimated at about $1,000 all-in), every avoided or first-time-fixed dispatch is direct margin.
- **Revenue retained and grown:** because aftermarket margins run ~2.5× new-product margins (Deloitte), the retention and repeat-purchase lift from a great service experience compounds on top of the cost savings.
Even conservative assumptions turn service from a line item to be squeezed into a contributor to be grown.
## Branding the service moment
One often-missed lever is *how* the service experience feels. A white-labeled visual session — your brand, your colors — turns a support interaction into a brand touchpoint. The customer remembers that the brand solved their problem quickly and personally, which is precisely the feeling that drives the next purchase and the warranty renewal. A generic, third-party-looking tool resolves the issue; a branded one resolves it *and* reinforces the relationship that makes service profitable.
## Frequently asked questions
**Why is after-sales service so profitable?**
Deloitte finds aftermarket service margins average about 2.5× new-equipment margins, and many manufacturers earn 40–50%+ of total profit from services — it's recurring, higher-margin and relationship-driven.
**How does visual support improve after-sales profitability?**
It lowers cost to serve (fewer returns and truck rolls), raises first-time fix and satisfaction, and creates natural moments for accessories, upgrades and warranty renewals — improving both cost and revenue.
**Is after-sales service only about cost reduction?**
No. Done well it's a growth and loyalty engine — fast, easy service drives retention and repeat purchase, and digital/self-service channels are becoming the most valued (Gartner).
## Key takeaways
- After-sales service margins run ~2.5× new-product margins; services can be 40–50%+ of profit (Deloitte).
- Visual support cuts the biggest service costs (returns and truck rolls) by letting agents see the problem.
- It also drives the revenue side: loyalty, repeat purchase, and natural accessory/upgrade/warranty moments.
- Treat service as a profit center — measure margin, resolve visually first, brand the experience, and capture the knowledge.
See our [appliance & electronics visual support](https://vsight.io/appliance-visual-support/) page, or read about [reducing product returns](https://vsight.io/blog/reduce-product-returns-visual-support/) and [improving first-time fix rate](https://vsight.io/blog/improve-first-time-fix-rate-appliances/).
[Request a demo](https://vsight.io/request-demo/) to see how VSight turns service into a profit engine.
## Sources
- [Deloitte — Aftermarket services research](https://www.deloitte.com/us/en/insights/industry/manufacturing-industrial-products/aftermarket-services-digital-differentiator-beyond-COVID-19.html)
- [Gartner — self-service & digital channels to lead by 2027](https://www.gartner.com/en/newsroom/press-releases/2025-08-27-gartner-survey-finds-self-service-and-live-chat-will-surpass-traditional-channels-as-top-customer-service-technologies-by-2027)
- [Accenture — product returns in consumer electronics (via Chain Store Age)](https://chainstoreage.com/operations/this-is-why-so-many-non-defective-consumer-electronics-products-are-returned)
---
### Improving First-Time Fix Rate in Appliance & Electronics Service
URL: https://vsight.io/blog/improve-first-time-fix-rate-appliances/
Published: 2026-06-04 · Updated: 2026-06-04
Author: Cihat Kahraman
Description: First-time fix rate drives both cost and loyalty in appliance and electronics service. See how remote visual triage lifts FTFR and cuts repeat truck rolls.
First-time fix rate (FTFR) — the share of service jobs resolved on the first visit — is one of the few metrics that improves cost and customer loyalty at the same time. Every repeat visit means another dispatch, another customer day lost waiting, and another dent in trust. Yet most service organizations leave FTFR on the table because the technician arrives without the one thing that determines success: an accurate diagnosis.
Aberdeen Group research puts the **industry-average first-time fix rate at around 75%, with best-in-class organizations near 89%** — and, crucially, links a **first-time fix rate above 70% to materially higher customer retention** than below it. The gap between average and best-in-class isn't mostly about technician skill; it's about knowing what's actually wrong *before* anyone is dispatched.
## Why first visits fail
Most failed first visits trace back to a diagnosis made from a phone description: the wrong part is ordered, the wrong skill set is sent, or the "fault" turns out to be a setup issue that didn't need a visit at all. (In consumer electronics, Accenture found ~68% of returns are No Trouble Found — the same blind-diagnosis problem that drives unnecessary and failed visits.) When the team can't see the problem, they guess — and guesses generate repeat trips.
## How remote visual triage lifts FTFR
[Remote visual support](https://vsight.io/appliance-visual-support/) gives the service team eyes on the problem before committing a truck:
- **Diagnose before dispatch.** The customer shows the product live through their phone camera; the agent identifies the actual fault, the model and the part needed.
- **Resolve what doesn't need a visit.** Setup and no-trouble-found issues are fixed on the call, removing them from the dispatch queue entirely.
- **Arrive prepared.** When a visit is genuinely needed, the technician shows up with the right part, the right skills and a documented diagnosis — the recipe for a first-time fix.
- **Escalate from the field.** If a technician on site hits something unfamiliar, a remote expert can see their view (by phone or hands-free smart glasses) and guide them, avoiding a second trip.
## The compounding payoff
FTFR improvements compound. Each first-time fix removes a repeat dispatch (commonly $150–$500, and widely estimated at ~$1,000 all-in), frees capacity for genuinely new jobs, and — because Aberdeen ties >70% FTFR to higher retention — protects future revenue. And because aftermarket service margins run about **2.5× new-product margins** (Deloitte), getting service right isn't just cost control; it protects one of the most profitable parts of the business.
## Measuring it honestly
Track FTFR alongside the metrics that reveal whether it's real:
- **Pre-visit remote-resolution rate** — issues closed before any dispatch.
- **Repeat-visit rate within 30 days** — the truest test of a genuine first-time fix.
- **Parts-accuracy rate** — did the technician arrive with the right part?
- **CSAT** — to confirm faster fixes are also better experiences.
## Before and after: a dishwasher service call
Consider a customer reporting that a dishwasher "won't drain."
**Without visual triage:** A technician is booked on the verbal description. They arrive, find the issue is a kinked drain hose behind the unit — a two-minute fix that didn't need the part they brought. Worse, in many cases the technician arrives, diagnoses the real fault on site, and has to order a part and return a second time. One reported problem, two visits, a week of customer frustration.
**With visual triage:** Before dispatch, the customer shows the installation on camera. The agent spots the kinked hose and the customer fixes it live — no visit at all. When the camera instead reveals a failed drain pump, the agent confirms the exact part and model, so the technician arrives once, with the right part, and fixes it first time.
The difference between average and best-in-class first-time fix rates is largely this: seeing the problem before committing a truck.
## Where pre-visit visual triage fits in the workflow
The highest-impact place to insert a visual session is the moment between "customer reports a problem" and "a technician is scheduled":
1. **Intake** captures the issue as usual.
2. **Visual triage** confirms the actual fault, model and part — and resolves no-visit issues on the spot.
3. **Smart dispatch** sends the right technician with the right part only when needed.
4. **Field escalation** lets on-site technicians pull in a remote expert rather than booking a return trip.
Inserting that one step is what moves first-time fix from average toward best-in-class.
## Frequently asked questions
**What is a good first-time fix rate?**
Industry-average first-time fix rate is around 75%, with best-in-class organizations near 89% (Aberdeen Group). The right target depends on product complexity, but the gap is largely about diagnosing accurately before the technician arrives.
**How does remote visual support improve first-time fix rate?**
By letting an expert see the problem before a visit, the team brings the right part, skills and information — or resolves it remotely. Accurate pre-visit diagnosis is the single biggest lever on first-time fix.
**Why does first-time fix rate matter beyond cost?**
It drives loyalty. Aberdeen Group links a first-time fix rate above 70% to materially higher retention than below 70% — so each repeat visit erodes the customer relationship, not just the budget.
## Key takeaways
- Industry-average FTFR is ~75% vs ~89% best-in-class; >70% FTFR is linked to higher retention (Aberdeen).
- Failed first visits are usually caused by blind, phone-based diagnosis.
- Remote visual triage diagnoses before dispatch, resolves no-visit issues, and sends prepared technicians — the core levers on FTFR.
- Better FTFR compounds: fewer truck rolls, more capacity, higher retention, and protected aftermarket margin (~2.5× new-product, Deloitte).
See our [appliance & electronics visual support](https://vsight.io/appliance-visual-support/) page, or read about [reducing product returns](https://vsight.io/blog/reduce-product-returns-visual-support/) and [turning after-sales service into a profit center](https://vsight.io/blog/after-sales-service-profit-center/).
[Request a demo](https://vsight.io/request-demo/) to see it on your own service operation.
## Sources
- [Aberdeen Group — first-time fix rate & field service efficiency](https://www.asentria.com/wordpress/wp-content/uploads/2019/09/aberdeen-group-report-repairing-field-efficiency.pdf)
- [Deloitte — Aftermarket services research](https://www.deloitte.com/us/en/insights/industry/manufacturing-industrial-products/aftermarket-services-digital-differentiator-beyond-COVID-19.html)
---
### How to Reduce Product Returns with Visual Support
URL: https://vsight.io/blog/reduce-product-returns-visual-support/
Published: 2026-06-04 · Updated: 2026-06-04
Author: Cihat Kahraman
Description: Most consumer-electronics returns aren't defective — they're setup problems. See how visual support cuts No Fault Found returns by guiding customers through their phone camera.
Return rates are one of the most underestimated costs in consumer electronics and appliances — and most of the returned products aren't even broken. Accenture's widely-cited research found that roughly **68% of consumer-electronics returns are "No Trouble Found" (NTF)** — the product works exactly as designed — with only about 5% genuinely defective and around 27% buyer's remorse. The same research estimated non-defective returns cost the industry **more than $17 billion a year**.
The cause is rarely the product. It's that the customer couldn't set it up, couldn't get it working the way they expected, or couldn't describe the problem well enough for a phone agent to help — so they gave up and returned it. Accenture found that about **65% of those non-defective returns happen after the customer struggles with setup, installation or first use**. Every one of those is a return a remote expert could have prevented — *if they could see what the customer sees.*
## Why phone and chat support can't stop NFF returns
A voice or chat agent is working blind. "Which cable goes where?" "What does the screen say?" "Is the light blinking or solid?" The back-and-forth is slow and error-prone, and for a frustrated customer holding a new product, the path of least resistance is the returns label. Self-help articles and manuals help motivated users, but the customers about to return a product are precisely the ones who've stopped reading.
## How visual support turns returns into resolutions
[Visual support](https://vsight.io/appliance-visual-support/) closes the gap. Mid-conversation, the agent sends a link; the customer taps it and the camera opens in their phone's browser — no app to download. Now the agent can:
- **See the actual setup** — the ports, the cabling, the on-screen message, the way the product is installed.
- **Guide with AR annotations** — point to the exact button, port or step on the live image.
- **Confirm it works** — verify the product is functioning before ending the session, so the "fault" is genuinely resolved, not just deflected.
What was a return becomes a five-minute first-contact fix — and a customer who keeps the product and trusts the brand.
## The economics: small NFF reductions, big numbers
Because the volumes are so large, even modest improvements move real money. Accenture estimated that a **1% reduction in No Trouble Found returns saves a large manufacturer around $21 million** (and roughly $16 million for an average retailer). Layer on the avoided reverse-logistics, refurbishment and restocking costs, and the case for resolving setup issues live — instead of accepting the return — is overwhelming.
There's a second-order benefit too: every visual session is a window into *why* customers struggle. Patterns across sessions — a confusing cable, an unclear setup step, ambiguous packaging — feed back into better guides, clearer instructions and product improvements that cut returns upstream.
## What good looks like
1. **Trigger early.** Offer a visual session at the first sign of a setup or "it doesn't work" issue, before the customer reaches for the returns label.
2. **Keep it no-app.** Friction kills adoption; a tapped link that opens the browser camera is what gets frustrated customers to actually join.
3. **Confirm the fix on camera.** End the session only when the product is visibly working — that's what converts a deflected return into a real resolution.
4. **Mine the sessions.** Track recurring setup problems and fix them at the source.
## A return that became a fix
Picture a customer who bought a new soundbar. It won't play sound from the TV, so they're packing it up to return — convinced it's faulty. On a phone call, the agent asks which cable is plugged in where; the customer isn't sure, the descriptions don't match, and after ten minutes the agent authorizes the return to avoid a frustrated customer.
With a visual session, the same call goes differently: the agent sends a link, the customer points their phone at the back of the soundbar and TV, and within a minute the agent sees the optical cable plugged into the wrong port. An arrow on the live image shows the right one, the customer moves it, sound plays, and the box goes back on the shelf — kept, not returned. The product was never defective; it was a two-minute setup fix that voice support simply couldn't see.
Multiply that across a returns queue and the pattern is clear: a large share of "defective" returns are working products one guided look away from resolution.
## Which products benefit most
Visual support pays off most where setup or operation is the friction point:
- **Connected and smart-home devices** — pairing, app linking, network setup.
- **AV and entertainment** — cabling, inputs, configuration.
- **Large and built-in appliances** — installation, leveling, connections, error codes.
- **Anything with a control panel or error display** the customer can't interpret.
For accessories or genuinely simple products, self-help may be enough; reserve live visual sessions for the higher-value, higher-confusion items where a return is both likely and expensive.
## Frequently asked questions
**What is a No Fault Found (NFF) return?**
A No Fault Found (or No Trouble Found) return is a product sent back with nothing actually wrong — typically a setup, installation or usage issue rather than a defect. Accenture found roughly 68% of consumer-electronics returns are No Trouble Found, with only about 5% genuinely defective.
**How does visual support reduce product returns?**
Most non-defective returns follow a struggle with setup or first use. Visual support lets an agent see the product live through the customer's phone camera, guide setup with AR annotations, and confirm it works — turning a likely return into a first-contact resolution, with no app to download.
**How big is the cost of non-defective returns?**
Accenture estimated non-defective returns cost the consumer-electronics industry over $17 billion a year, and that a 1% reduction in No Trouble Found cases saves a large manufacturer roughly $21 million.
## Key takeaways
- ~68% of consumer-electronics returns are No Trouble Found — not defective (Accenture); ~65% follow a setup/first-use struggle.
- Phone/chat support can't fix what it can't see, so customers return working products.
- Visual support lets agents see the product, guide setup with AR, and confirm the fix — converting returns into first-contact resolutions.
- The economics are large: a 1% NTF reduction can save a big manufacturer ~$21M (Accenture).
See how it works on our [appliance & electronics visual support](https://vsight.io/appliance-visual-support/) page, learn [what a No Fault Found return is](https://vsight.io/glossary/what-is-no-fault-found-returns/), or read about [improving first-time fix rate](https://vsight.io/blog/improve-first-time-fix-rate-appliances/).
[Request a demo](https://vsight.io/request-demo/) to see visual support in action.
## Sources
- [Accenture — product returns in consumer electronics (via Chain Store Age)](https://chainstoreage.com/operations/this-is-why-so-many-non-defective-consumer-electronics-products-are-returned)
---
### Reducing Insurance Fraud with Visual Evidence at FNOL
URL: https://vsight.io/blog/reduce-insurance-fraud-visual-evidence-fnol/
Published: 2026-06-04 · Updated: 2026-06-04
Author: Cihat Kahraman
Description: Capturing live, time-stamped, geotagged evidence at first notice of loss deters fraud. See how remote visual inspection strengthens the claim file from minute one.
Insurance fraud is not a rounding error. The Coalition Against Insurance Fraud estimates that fraud costs the United States roughly **$308.6 billion per year**, and the Insurance Information Institute reports that an estimated **10–20% of property & casualty claims involve some element of fraud**. A meaningful share of that exposure traces back to one weakness: when the first notice of loss is just a description, the claim file starts out thin, late and easy to manipulate.
Capturing **visual evidence at FNOL** flips that. When the loss is recorded live — through the policyholder's phone camera, with time stamps and geolocation — the insurer holds verifiable proof of what the damage was, where it was, and when it was reported, from minute one. That doesn't just help investigators after the fact; it deters opportunistic fraud before it starts.
## Why phone-only FNOL is a fraud risk
Traditional FNOL relies on after-the-fact reconstruction: the policyholder describes the loss, perhaps emails photos later, and an adjuster pieces it together. That gap creates room for the common patterns of opportunistic claims fraud — pre-existing damage presented as new, staged or exaggerated losses, inflated severity, and photos that can't be tied to a time or place. The weaker and later the first-notice evidence, the more of this slips through.
## How visual evidence at FNOL deters fraud
### Live capture removes the reconstruction gap
A [remote visual inspection](https://vsight.io/glossary/what-is-remote-visual-inspection/) at first notice means the adjuster sees the actual loss as it's reported, not a curated set of images submitted later. There's no opportunity to substitute or stage between the event and the evidence.
### Time stamps and geolocation anchor the claim
Photos and recordings captured in-session carry metadata — when and where they were taken — so the loss can be tied to the reported time and location. Inconsistencies surface immediately instead of months into an investigation.
### AR-guided capture closes blind spots
The adjuster directs the view in real time — "show me the VIN," "pan to the other side," "get the odometer" — so the file is complete and a claimant can't simply avoid showing inconvenient details.
### A defensible audit trail
The full session is recorded and attached to the claim, creating documentation that supports special-investigation-unit (SIU) review and stands up if the claim is disputed later.
## Deterrence, not just detection
The most valuable effect is preventive. When policyholders know the first step is a live, recorded visual session rather than a quick phone description, opportunistic exaggeration becomes far less attractive. Honest claimants are unaffected — for them, video FNOL simply means a faster, easier claim — while the friction lands precisely on the behavior insurers want to discourage.
## Balancing fraud defense with customer experience
Fraud controls often add friction that annoys honest customers. Visual FNOL is unusual in that it *improves* the experience for legitimate claimants while tightening evidence against bad actors. That matters because the claims experience drives loyalty: in J.D. Power's 2025 study, **52% of claimants with a poor digital experience were at risk of leaving, versus 4% with an excellent one**. A visual FNOL that feels fast and modern protects retention and the claim file at the same time.
## Privacy and compliance
Capturing visual evidence means handling personal data, so the platform matters. Look for explicit policyholder consent to share the camera, end-to-end encrypted sessions, and compliance with GDPR and HIPAA plus relevant data-residency requirements — so stronger fraud defense never comes at the cost of a compliance gap.
## The fraud patterns visual FNOL helps address
Most opportunistic claims fraud exploits the gap between when a loss happens and when the insurer sees it. Capturing evidence live at first notice closes that gap against several common patterns:
- **Pre-existing damage presented as new.** Live capture with time and location metadata makes it far harder to pass off old damage as part of a fresh claim.
- **Exaggerated severity.** When the adjuster directs the view and sees the full extent in real time, inflated descriptions don't survive contact with the camera.
- **Staged or phantom losses.** Geotagged, time-stamped video ties the loss to a specific place and moment, exposing inconsistencies with the reported circumstances.
- **Selective documentation.** AR-guided capture lets the adjuster request the exact angles — VIN, odometer, the other side of the vehicle — so a claimant can't simply omit inconvenient details.
None of these require accusing anyone. The session simply produces a complete, anchored record, and the inconsistencies that used to surface months into an investigation surface in the first few minutes.
## What adjusters watch for in a visual session
A live session also gives trained handlers real-time signals to note (and route to an SIU when warranted): reluctance to show specific areas, damage inconsistent with the described event, metadata that doesn't match the reported time or location, or attempts to keep the camera off the most relevant detail. Capturing these observations in the recorded session strengthens the file either way — confirming a legitimate claim quickly or flagging one that needs a closer look.
## Frequently asked questions
**How much does insurance fraud cost?**
The Coalition Against Insurance Fraud estimates U.S. insurance fraud at about $308.6 billion per year, and the Insurance Information Institute estimates that 10–20% of P&C claims involve some fraud.
**How does visual evidence at FNOL reduce fraud?**
It captures the loss live, with time-stamped and geotagged photos and a recorded session, at the first notice — removing the reconstruction gap, anchoring the claim to a time and place, and creating a defensible audit trail that both deters opportunistic fraud and supports investigations.
**Does it create privacy concerns?**
Handled correctly, no. The policyholder explicitly consents to sharing their camera, sessions are end-to-end encrypted, and a compliant platform meets GDPR/HIPAA and data-residency requirements.
## Key takeaways
- Insurance fraud is large (~$308.6B/year in the U.S.; 10–20% of P&C claims) and often exploits weak, late first-notice evidence (Coalition Against Insurance Fraud; III).
- Live, time-stamped, geotagged capture at FNOL removes the reconstruction gap, anchors the claim, and builds a defensible audit trail.
- The biggest win is deterrence — and unlike most fraud controls, it improves the experience for honest claimants.
- Use a consent-based, encrypted, GDPR/HIPAA-compliant platform so fraud defense doesn't create a compliance risk.
See the full workflow on our [visual claims & video FNOL](https://vsight.io/insurance-visual-claims/) page, or read about [video FNOL](https://vsight.io/blog/video-fnol-insurance-claims/) and [reducing claims cycle time and LAE](https://vsight.io/blog/reduce-claims-cycle-time-loss-adjustment-expense/).
[Request a demo](https://vsight.io/request-demo/) to see verifiable visual evidence capture in action.
## Sources
- [Insurance Information Institute — Facts + Statistics: Insurance fraud](https://www.iii.org/fact-statistic/facts-and-statistics-insurance-fraud)
- [Coalition Against Insurance Fraud](https://insurancefraud.org/)
- [J.D. Power — 2025 U.S. Claims Digital Experience Study](https://www.jdpower.com/business/press-releases/2025-us-claims-digital-experience-study)
---
### How to Reduce Claims Cycle Time and Loss Adjustment Expense
URL: https://vsight.io/blog/reduce-claims-cycle-time-loss-adjustment-expense/
Published: 2026-06-04 · Updated: 2026-06-04
Author: Cihat Kahraman
Description: Remote visual inspection cuts claims cycle time and loss adjustment expense by removing in-person visits and back-and-forth. See the levers and the industry benchmarks.
Two numbers sit at the center of every claims operation: **cycle time** (how long a claim takes to settle) and **loss adjustment expense (LAE)** (what it costs to handle the claim, separate from the payout itself). They tend to move together — long cycles usually mean more touches, more dispatches and more cost — and both are dominated by one hidden bottleneck: the insurer often can't see the loss without sending someone to look at it.
Remote visual inspection removes that bottleneck. When an adjuster can see the damage live through the policyholder's phone camera at first notice, claims that used to require an in-person visit and days of waiting can be triaged — and often resolved — in minutes. This post breaks down the levers, with the independent industry benchmarks that quantify the opportunity.
## Why claims run long and cost too much
A typical claim accumulates cost and delay through:
- **Information gaps at FNOL** — a verbal description can't be triaged confidently, so the safe default is to dispatch.
- **Scheduling and travel** — booking a field adjuster adds days and windshield time.
- **Back-and-forth** — missing photos and unclear details bounce the claim between handler, customer and adjuster.
- **Rework and reopens** — an inaccurate first assessment generates follow-ups that quietly inflate both cycle time and LAE.
Each of these traces back to not seeing the loss early and clearly.
## The benchmark: how big is the opportunity?
- **25–30% reduction in loss adjustment expense** is achievable from end-to-end claims digitization, of which remote/virtual handling is a core lever (McKinsey).
- The auto industry moved from handling **under 15% of claims virtually to roughly 60%** — proof that a large share of in-person inspection can be removed (LexisNexis Risk Solutions).
- Poor digital claims experiences carry a **52% switch/non-renewal risk versus 4%** for excellent ones, so faster, cleaner cycles also protect premium (J.D. Power, 2025).
These are industry figures, not vendor results — but they frame why visual claims handling has become a priority.
## The levers that reduce cycle time and LAE
### 1. See the loss at first notice
[Video FNOL](https://vsight.io/blog/video-fnol-insurance-claims/) lets the handler assess severity immediately and decide — on the first contact — whether a physical inspection is even necessary. Most of the cycle-time savings start here.
### 2. Eliminate avoidable inspections
For visually assessable losses, a guided [remote visual inspection](https://vsight.io/glossary/what-is-remote-visual-inspection/) replaces the site visit entirely: the adjuster directs the camera, annotates the damage, and captures the angles they need. No scheduling, no travel, no multi-day wait.
### 3. Capture complete evidence the first time
AR-guided capture means the adjuster gets exactly the views and details required, attached to the claim with time and location metadata — which collapses the back-and-forth that stretches cycles and triggers reopens.
### 4. Straight-through the simple claims
With clear visual evidence, low-severity claims can be fast-tracked or auto-adjudicated, freeing adjusters to spend their time on the complex losses that genuinely need expertise.
## Measuring it honestly
Track these together so you improve cycle time *and* quality, not one at the expense of the other:
- **Average cycle time** on visually assessable claim types, before vs after.
- **In-person inspection rate** — the share of claims still requiring a field visit.
- **LAE per claim** — the all-in handling cost.
- **Reopen / supplement rate** — your best proxy for whether faster assessments are also accurate.
- **Claims CSAT / digital experience score** — to confirm speed isn't hurting the customer.
A healthy program shows cycle time and LAE falling while reopen rate stays flat or improves and CSAT rises.
## Why no-app browser capture matters for cost
The cost case depends on adoption. If only a fraction of policyholders can complete a visual session, dispatches and phone tag persist and the savings never materialize. Browser-based capture — a tapped link, no app, no account — is what pushes adoption high enough to actually bend the cycle-time and LAE curves.
## A claim, the old way and the new way
Consider a homeowner reporting water damage from a burst pipe.
**The old way:** The claim is logged from a phone description. Because the handler can't see the extent, they reserve conservatively and schedule a field adjuster. The visit happens four days later; the assessment and estimate take several more. A missing photo of the source triggers a second contact. The claim settles after two weeks, with the cost of a dispatch and several handler touches baked into LAE.
**The new way:** At first notice the handler opens a visual session, the homeowner shows the damage and the pipe, and the adjuster annotates the affected area and captures geotagged photos. Severity is assessed on the spot, the reserve is set accurately, and — because the damage is straightforward — the claim is fast-tracked without a site visit. Cycle time drops from weeks to days, and the dispatch cost disappears entirely.
The savings aren't from cutting corners; they come from replacing *guess-and-dispatch* with *see-and-decide*.
## Common pitfalls when chasing cycle time
Teams that optimize cycle time in isolation often create new costs. Avoid these:
- **Rushing assessments.** Speed from poor information causes reopens and supplements that inflate LAE later. Let speed come from better visibility, not pressure.
- **Low adoption.** If only a fraction of policyholders complete a visual session, dispatches persist. No-app browser access is what makes adoption high enough to move the numbers.
- **Ignoring the customer signal.** Track CSAT alongside cycle time; a faster process that frustrates customers trades a cost metric for a retention problem.
- **One-size-fits-all.** Reserve visual handling for visually assessable claims; complex investigations still need specialist field work.
## Frequently asked questions
**What is loss adjustment expense (LAE)?**
LAE is the cost an insurer incurs to investigate, assess and settle a claim — adjuster time, travel, inspections, administration — separate from the indemnity (the claim payout itself). Remote handling reduces the investigation and inspection portion.
**How much can remote visual inspection reduce claims cost?**
Industry research links end-to-end claims digitization to a 25–30% reduction in LAE (McKinsey). The exact impact depends on how many of your claims are visually assessable and how high policyholder adoption of the visual session is.
**Does faster cycle time hurt assessment quality?**
Not when speed comes from better information rather than rushing. Seeing the damage live and capturing complete, annotated evidence makes first assessments more accurate, which reduces the reopens that lengthen cycles.
## Key takeaways
- Cycle time and LAE are dominated by not seeing the loss early — which forces dispatches, delays and rework.
- Remote visual inspection at FNOL removes avoidable inspections and back-and-forth; claims digitization is linked to a 25–30% LAE reduction (McKinsey) and a shift from <15% to ~60% virtual handling (LexisNexis).
- Measure cycle time and LAE alongside reopen rate and CSAT so speed and quality improve together.
- No-app browser capture drives the adoption that makes the savings real.
See the full workflow on our [visual claims & video FNOL](https://vsight.io/insurance-visual-claims/) page, or read about [video FNOL](https://vsight.io/blog/video-fnol-insurance-claims/) and [reducing fraud with visual evidence](https://vsight.io/blog/reduce-insurance-fraud-visual-evidence-fnol/).
[Request a demo](https://vsight.io/request-demo/) to see it on your own claims.
## Sources
- [McKinsey & Company — Claims 2030: Dream or reality?](https://www.mckinsey.com/industries/financial-services/our-insights/claims-2030-dream-or-reality)
- [LexisNexis Risk Solutions — auto claims virtual-handling research (2021)](https://www.repairerdrivennews.com/2021/06/02/lexisnexis-fewer-customers-very-satisfied-with-auto-claims-but-virtual-comfort-grows/)
- [J.D. Power — 2025 U.S. Claims Digital Experience Study](https://www.jdpower.com/business/press-releases/2025-us-claims-digital-experience-study)
---
### Video FNOL: How Live Video at First Notice of Loss Speeds Up Claims
URL: https://vsight.io/blog/video-fnol-insurance-claims/
Published: 2026-06-04 · Updated: 2026-06-04
Author: Cihat Kahraman
Description: Video FNOL adds live video and AR to the first notice of loss. See how seeing the damage at first contact speeds triage, cuts site visits and improves claims CX.
The First Notice of Loss (FNOL) is the moment a claim begins — and the moment that quietly determines how fast, how cheaply and how well it will be resolved. Traditionally, FNOL is a phone call or a form: the policyholder describes what happened, and the insurer makes decisions based on words. **Video FNOL** changes that by adding a live, app-free video layer to first contact, so the insurer can *see* the loss the instant it's reported.
Instead of guessing at severity from a description, a claims handler watches the policyholder's smartphone camera in real time, guides the view with on-screen AR annotations, and captures time-stamped, geotagged photos as verifiable evidence — all at first notice. The result is faster triage, fewer unnecessary site visits, stronger fraud defense and a claims experience customers actually rate well.
## What is video FNOL?
Video FNOL is the practice of capturing a loss on live (or guided, app-free) video at the first notice of loss. The policyholder taps a link, opens their phone camera in the browser — no app to download — and shows the damage; the adjuster sees it live, annotates the frame, and documents it. It's a form of [remote visual inspection](https://vsight.io/glossary/what-is-remote-visual-inspection/) applied to the very start of the claims process. (For a short definition, see our glossary: [what is video FNOL?](https://vsight.io/glossary/what-is-video-fnol/))
## Why the first notice sets the trajectory of the whole claim
Everything downstream — triage, routing, reserving, whether an adjuster is dispatched, how long settlement takes — flows from the quality of information captured at FNOL. When that information is a verbal description, the insurer is forced to hedge: assume the worst, dispatch someone to look, and wait. When it's live video plus annotated photos, the insurer can act with confidence from minute one.
This matters because the claims experience is now a primary driver of retention. In J.D. Power's 2025 U.S. Claims Digital Experience Study, **52% of auto and home claimants who rated their digital claims experience "poor" or "just OK" said they were likely to switch or not renew — versus just 4% of those who rated it "excellent."** A slow, opaque FNOL is exactly the kind of experience that pushes customers out the door.
## How video FNOL speeds up claims
### Instant, accurate triage
Seeing the loss lets the handler gauge severity immediately and route the claim correctly — fast-tracking simple losses for near-instant decisions and escalating complex ones with the right information attached.
### Fewer in-person inspections
Many claims don't actually need a field adjuster; they need someone to *see* the damage. The auto industry's shift makes the point: according to LexisNexis Risk Solutions, insurers went from handling **under 15% of claims virtually to roughly 60%** — a durable move away from in-person inspection. Video FNOL is what makes that shift possible at first contact.
### Lower loss adjustment expense
Avoiding unnecessary visits and shortening cycle time directly reduces cost. McKinsey research links end-to-end claims digitization — of which remote/virtual handling is a core lever — to a **25–30% reduction in loss adjustment expense (LAE)**. (More on this in our post on [reducing claims cycle time and LAE](https://vsight.io/blog/reduce-claims-cycle-time-loss-adjustment-expense/).)
### A documented, defensible file
Because the evidence is captured live — time-stamped and geotagged — the claim file is stronger from the start, which speeds settlement and supports fraud review.
## Why "no app" is non-negotiable for FNOL
FNOL happens at a stressful moment, often roadside or in a damaged home. Asking a policyholder to download an app, create an account and grant permissions is enough friction to kill the session — and push the claim back to phone-and-dispatch. Browser-based video FNOL removes that step: the adjuster sends a link, the policyholder taps it, allows the camera, and the session starts. A tool 20% of claimants can use changes a metric; a tool nearly any claimant can use changes the operating model.
## What a video FNOL session looks like
1. **The loss is reported.** The policyholder calls or files online; the handler opens a visual session.
2. **A link goes out.** By SMS or email — no app, no account.
3. **The damage is captured live.** The policyholder points their camera; the adjuster sees it in real time.
4. **The adjuster guides and documents.** AR annotations mark the damage; geotagged photos attach to the claim.
5. **The claim is triaged or resolved.** Simple losses are fast-tracked; complex ones escalate with full visual context.
## Where video FNOL fits
Video FNOL is strongest for visually assessable losses — auto damage, property damage, contents and appliances — and for the new-customer claims where a fast, confident first experience most affects retention. It complements, rather than replaces, complex investigations that still need specialist field work.
## Video FNOL vs traditional FNOL
The difference is best seen side by side. Take a routine auto claim — a parking-lot dent.
**Traditional FNOL:** The policyholder calls and describes the damage. The handler can't gauge severity confidently from words, so they open a claim with a wide reserve and schedule a field adjuster "to be safe." The customer waits three days for the visit, then more days for the assessment. Photos arrive by email, but one angle is missing, so there's a follow-up. The claim is open for a week or more, costs include a dispatch, and the customer's first real experience of their insurer is a delay.
**Video FNOL:** The handler texts a link during the first call. The policyholder opens their camera, and within ninety seconds the handler sees the dent, annotates it, and captures geotagged photos. The severity is obvious, the claim is fast-tracked, no adjuster is dispatched, and the customer is told what happens next before they hang up. The file is complete and documented from minute one.
Same loss, very different cost, cycle time and customer impression. The traditional path defaults to *dispatch and wait*; the video path defaults to *see and decide*.
## Rolling out video FNOL
Adopting video FNOL is an operational change more than a technical one. The highest-impact rollout pattern:
1. **Pick the right claim types first.** Visually assessable losses — auto damage, property and contents, appliances — are where video FNOL pays off immediately.
2. **Script the hand-off.** A short, reassuring prompt — "I'll send you a link so we can look at this together; there's nothing to install" — drives adoption.
3. **Set the triage rule.** Define when a visual session should precede any dispatch decision, so adjusters aren't booked before the loss is seen.
4. **Measure the pair.** Track cycle time and in-person inspection rate *with* reopen rate and CSAT, so speed and accuracy improve together.
## Frequently asked questions
**What does FNOL stand for?**
FNOL stands for First Notice of Loss — the first report a policyholder makes to an insurer when a loss or damage occurs. Video FNOL adds a live video layer to that first report.
**Does video FNOL require the policyholder to install an app?**
No. With a browser-based tool, the adjuster sends a secure link, the policyholder taps it and allows camera access, and the session runs in the phone's browser — no app store, no account.
**Does video FNOL replace field adjusters?**
No. It removes unnecessary visits and makes the necessary ones more efficient by attaching accurate visual evidence to the claim before anyone is dispatched.
## Key takeaways
- FNOL quality determines a claim's whole trajectory; video FNOL captures live, verifiable information at first contact.
- It speeds triage, cuts in-person inspections (the auto industry went from <15% to ~60% virtual — LexisNexis) and lowers LAE (25–30% from claims digitization — McKinsey).
- The claims experience drives retention: 52% vs 4% switch risk by experience quality (J.D. Power 2025).
- "No app" browser access is what makes FNOL adoption high enough to matter.
See how it comes together on our [visual claims & video FNOL](https://vsight.io/insurance-visual-claims/) page, or read about [reducing claims cycle time](https://vsight.io/blog/reduce-claims-cycle-time-loss-adjustment-expense/) and [reducing fraud with visual evidence](https://vsight.io/blog/reduce-insurance-fraud-visual-evidence-fnol/).
[Request a demo](https://vsight.io/request-demo/) to see video FNOL in action.
## Sources
- [J.D. Power — 2025 U.S. Claims Digital Experience Study](https://www.jdpower.com/business/press-releases/2025-us-claims-digital-experience-study)
- [McKinsey & Company — Claims 2030: Dream or reality?](https://www.mckinsey.com/industries/financial-services/our-insights/claims-2030-dream-or-reality)
- [LexisNexis Risk Solutions — auto claims virtual-handling research (2021)](https://www.repairerdrivennews.com/2021/06/02/lexisnexis-fewer-customers-very-satisfied-with-auto-claims-but-virtual-comfort-grows/)
---
### Improving First-Call Resolution and Reducing Churn in Telecom with Visual Support
URL: https://vsight.io/blog/first-call-resolution-telecom-visual-support/
Published: 2026-06-03 · Updated: 2026-06-03
Author: Cihat Kahraman
Description: First-call resolution drives loyalty in telecom. See how visual support lifts FCR to ~80% and reduces churn in the critical first 90 days.
In telecom, first-call resolution (FCR) is more than an efficiency metric — it is a loyalty metric. Subscribers who get their problem solved on the first contact are dramatically more likely to stay, while those forced into repeat calls, escalations, or technician visits are the ones most likely to churn. And churn is most dangerous early: a large portion of broadband cancellations happen in the **first 90 days**, often triggered by a frustrating activation or a Wi‑Fi problem that took too long to fix.
## Why first-call resolution stalls
Most unresolved first calls in telecom have the same root cause: the agent can't see the problem. Activation and connectivity issues are inherently visual — a cable in the wrong port, a modem that never finished booting, a poorly placed router. Over voice alone, the agent has to guess, and guessing leads to one of three bad outcomes: a wrong fix, an escalation, or a truck roll. All three push resolution past the first call and chip away at the customer's confidence.
## The economics of early churn
It helps to put a number on why this matters. Acquiring a new broadband subscriber — marketing, sales, provisioning, equipment, install — costs far more than retaining an existing one, and that investment is only recouped over many months of service. A customer who churns in the first 90 days leaves before the operator has earned back acquisition cost, turning them into a net loss.
Now connect that to support. The new subscriber's *first* real interaction with the brand is often a setup or connectivity call. If that call resolves quickly and cleanly, the relationship starts on trust. If it drags across multiple contacts and a delayed truck roll, the subscriber concludes — in the most expensive possible window — that they chose the wrong provider. First-call resolution, in other words, is one of the most direct levers on early-churn economics that an operator controls.
## A visual first call
[Telecom visual support](https://vsight.io/glossary/what-is-telecom-visual-support/) gives the agent the missing sense — sight. With a single tap on an SMS link, the customer's phone camera opens in the browser (no app to download), and the agent sees the real setup. Now the first call can actually resolve the problem:
- **Activation and self-install:** the agent guides the subscriber through unboxing, cabling and setup, pointing to the right port with AR annotations — turning a frustrating self-install into a guided first-call success.
- **Connectivity troubleshooting:** the agent sees the error lights and home layout and fixes what's fixable on the spot.
- **Confidence:** the customer ends the call with a working connection and a clear sense that the operator "got it" — the foundation of loyalty.
## Measuring FCR honestly
Many operators overstate their FCR because they measure it loosely — counting a call as "resolved" if the agent *believed* it was. A more honest definition counts a contact as first-call-resolved only if the same customer does not contact again about the same issue within a set window (commonly 7 days). Measured this way, voice-only technical support often scores far lower than dashboards suggest, because so many "resolved" calls quietly generate a callback.
Visual support improves the *real* metric, not the vanity one: because the agent confirms the fix on the live video before ending the call, the resolution is verified, not assumed. That is why the gains show up not just in reported FCR but in the downstream signals that actually correlate with retention — fewer repeat contacts and fewer dispatches.
## Where visual support has the biggest impact
Not every contact needs a camera. The highest-ROI place to deploy visual support is the cluster of contacts most tied to early churn and most resistant to voice resolution:
- **New-subscriber activation and self-install** (the first-90-days danger zone).
- **"No service" and intermittent-connectivity** complaints.
- **Wi‑Fi coverage and device-setup** issues, including mesh placement.
Targeting these contacts concentrates the benefit where loyalty is won or lost, rather than spreading it thinly across every interaction.
## The results
A Tier‑1 telecom operator running VSight Remote lifted **first-contact resolution to as high as 80%** and recorded an average customer-satisfaction score of **7.8 / 10** across **4,400+ post-session ratings**. Subscribers ranked fast resolution, ease of use, and direct visual guidance as the highest-impact factors — exactly the experience that keeps customers from leaving in the early, fragile days of the relationship.
Better FCR also reduces cost: the same program cut **field dispatches by 30%** and resolved most sessions in **5–7 minutes**, so loyalty and efficiency improve together rather than trading off.
## What a resolved first call looks like
Picture a new subscriber two days after activation: the internet keeps dropping, and they're already wondering if they made a mistake. On a voice-only call, the agent runs a reboot script, can't pinpoint the cause, and books a technician for three days out — the subscriber is now firmly in the danger zone.
With visual support, the same call goes differently. The agent texts a link, the subscriber opens their camera, and within a minute the agent sees the coax barely seated in the splitter. An arrow on the live image shows exactly where to push; the lights go green; a quick speed check confirms it. The subscriber ends the call with working internet, on day two, with the impression that their provider is competent and fast. That single resolved call is often the difference between a customer who stays for years and one who cancels in week three.
## How to deploy it for maximum retention impact
Retention-focused teams don't sprinkle visual support everywhere — they aim it at the moments that decide loyalty:
1. **Instrument the first 90 days.** Flag new-subscriber contacts so agents prioritize a definitive visual fix over a quick deflection.
2. **Trigger on the right intents.** Activation, "no service," intermittent connectivity, and Wi‑Fi/device setup are the highest-leverage call types.
3. **Close the loop.** Confirm the fix on the live video before ending the call, and log the outcome so repeat-contact tracking reflects reality.
4. **Review by cohort.** Watch 90-day churn for subscribers who had a visual first call vs those who didn't — that's the number that ties FCR to revenue.
## Why traditional FCR programs plateau
Most operators have already run the standard FCR playbook: more agent training, better scripts, a bigger knowledge base, tighter escalation rules. These help — up to a point — and then first-call resolution flattens. The reason is that none of them address the actual bottleneck on technical calls: the agent still can't *see* the problem. You can give an agent the perfect script for "diagnose a Wi‑Fi issue," but if they're working from the customer's verbal description, they're still guessing.
That's why FCR initiatives built purely on knowledge and process tend to hit a ceiling. Visual support breaks through it because it changes the *information* the agent has, not just the instructions. Pair it with the existing playbook — trained agents, good scripts, a strong knowledge base — and each of those becomes more effective, because now they're applied to a problem the agent can actually observe.
It's also worth tracking FCR against satisfaction and loyalty signals (CSAT, NPS, 90-day retention) rather than in isolation. FCR that rises while CSAT and retention rise with it is real; FCR that climbs while customers still churn is a measurement artifact.
## Frequently asked questions
**Why is first-call resolution so important in telecom?**
Because it correlates directly with retention. Customers whose issue is solved on the first contact are far more likely to stay; repeat contacts, escalations, and truck rolls are leading indicators of churn — especially in the first 90 days.
**How is first-call resolution measured accurately?**
The honest method counts a contact as resolved only if the same customer doesn't contact again about the same issue within a set window (commonly 7 days), rather than relying on the agent's judgment at call end.
**How does visual support improve FCR specifically?**
It lets the agent see and confirm the fix live, so resolution is verified rather than assumed — which lifts the real FCR metric and the downstream retention signals that track with it.
## Key takeaways
- In telecom, FCR is a loyalty metric: early unresolved contacts drive first-90-day churn.
- Activation and connectivity problems are visual; voice-only agents guess, which produces wrong fixes, escalations, and truck rolls.
- Visual support verifies the fix live — a Tier‑1 operator reached up to 80% FCR and 7.8/10 CSAT.
- Aim visual support at new-subscriber and connectivity contacts, and measure 90-day churn by cohort.
## FCR as a churn-prevention strategy
If you treat first-call resolution as a customer-retention investment rather than a call-center stat, visual support becomes a strategic tool, not just an operational one. Solving the problem the first time — visibly, quickly, and without sending a truck — is one of the most direct ways to protect revenue in a market where switching is easy.
Explore [visual support for telecom call centers](https://vsight.io/telecom-visual-support/), or read how the same approach [reduces truck rolls](https://vsight.io/blog/visual-support-reduce-truck-rolls-telecom/) and [cuts average handle time](https://vsight.io/blog/reduce-average-handle-time-telecom-call-centers/).
[Request a demo](https://vsight.io/request-demo/) to see VSight Remote in action.
---
### Reducing Average Handle Time in Telecom Call Centers with Visual Support
URL: https://vsight.io/blog/reduce-average-handle-time-telecom-call-centers/
Published: 2026-06-03 · Updated: 2026-06-03
Author: Cihat Kahraman
Description: Voice-only troubleshooting drags out calls. See how visual support helps telecom agents resolve router and Wi‑Fi issues in 5–7 minutes.
Average handle time (AHT) is one of the most closely watched metrics in any telecom contact center — and one of the hardest to improve without hurting quality. Push agents to talk faster and first-contact resolution suffers; let calls run long and cost per contact climbs. The real lever is not talking faster; it is **removing the guesswork** that makes technical-support calls run long in the first place.
## Where the minutes go
On a voice-only support call, a huge share of the time is spent translating between what the customer sees and what the agent imagines. "Is the light blinking or solid?" "Which cable — the yellow one or the white one?" "What does the screen say exactly?" Each round trip adds time, and misunderstandings send the call down the wrong path entirely. For technical issues like router setup or Wi‑Fi troubleshooting, this back-and-forth is the single biggest driver of long calls.
### A voice-only call vs a visual call
Consider a typical "no internet" call handled two ways.
**Voice only:** The agent asks the customer to describe the modem lights. The customer isn't sure which light is which. The agent walks through a generic reboot script. It doesn't help. The agent asks about cabling; the customer reads the labels, but one is ambiguous. After several minutes the agent still isn't confident in the diagnosis, so — to be safe — they book a technician. Total: a long call *and* a truck roll, with the problem still unsolved.
**With visual support:** The agent sends a link, the customer opens the camera, and within seconds the agent sees a coax cable seated in the wrong port. They draw an arrow on the live image, the customer moves the cable, the lights go green, and the call ends. Total: a few minutes, resolved, no dispatch.
Same issue, radically different handle time — because one agent was guessing and the other was looking.
## Replacing description with a live view
[Telecom visual support](https://vsight.io/glossary/what-is-telecom-visual-support/) collapses that back-and-forth into a single shared view. The agent sends a link, the customer opens their phone camera in the browser — no app required — and the agent sees the modem, the cabling and the error lights directly.
From there, the agent can:
- Diagnose the actual fault in seconds instead of inferring it from a verbal description.
- Use AR annotations to point to the exact port or button, eliminating "no, the *other* one" loops.
- Freeze a frame to explain a step clearly, then confirm the customer did it correctly — live.
The result is a call that follows the shortest path to resolution instead of wandering through guesses.
## The callback tax
Raw AHT can be misleading, because it only counts the call in front of you. The hidden cost of voice-only troubleshooting is the **callback tax**: a call that ends "fast" but unresolved generates a second contact tomorrow, and sometimes a third. Two seven-minute calls that fail to fix the problem are far more expensive than one ten-minute call that solves it — in agent time, in customer frustration, and in the escalations and dispatches that follow.
This is why AHT should never be optimized in isolation. Visual support improves AHT in the *right* way: not by rushing agents, but by making them accurate enough that the first call is the last call. Fewer callbacks means lower true cost-to-serve even when an individual visual session takes a minute longer than a rushed voice call.
## The numbers
At a Tier‑1 telecom operator running VSight Remote across **200+ contact-center agents**, most visual sessions are **resolved in 5–7 minutes**, and **first-contact resolution reached as high as 80%**. Crucially, agents launch a visual session only when it adds value — so the tool sharpens handle time on exactly the calls that would otherwise drag, without adding overhead to simple ones.
Faster, accurate resolution compounds: fewer repeat calls, fewer escalations, and **30% fewer field dispatches**, all of which pull total cost-to-serve down while customer satisfaction (measured at **7.8 / 10** across 4,400+ ratings) goes up.
## Rolling it out without hurting simple-call AHT
A common worry is that adding a step — sending a link, waiting for the camera — will *increase* handle time. The key is selective use. The best programs train agents to escalate to a visual session only when the issue is visual and voice has stalled; a billing question or a password reset never needs it. Used this way, visual support has no effect on the simple calls and a large effect on the complex ones, which is exactly where AHT pain concentrates.
A simple rollout playbook:
1. **Define triggers** — the call types where agents should offer a visual session (activation, no-service, Wi‑Fi, device setup).
2. **Script the hand-off** — a one-line, reassuring prompt that explains there's nothing to install.
3. **Measure the right pair** — track AHT *and* first-contact resolution together, so the team optimizes for resolved time, not just short time.
## Quality and AHT, together
The reason visual support improves AHT without the usual quality trade-off is simple: it makes agents *more accurate*, not just faster. Seeing the problem prevents the misdiagnoses that create callbacks, and callbacks are AHT's hidden tax. A call resolved correctly in seven minutes beats two "fast" calls that each end without a fix.
## Measuring it the right way
To prove visual support is improving handle time without gaming the metric, watch these together:
- **AHT on eligible call types** (technical/connectivity), not the whole queue — that's where visual support applies.
- **First-contact resolution** in parallel, so you never trade a short call for an unresolved one.
- **Repeat-contact rate within 7 days**, the truest test of whether the "fast" call actually fixed the problem.
- **Visual-session adoption rate** on eligible calls, to confirm agents are escalating when they should.
A healthy rollout shows AHT on technical calls dropping *while* FCR rises and repeat contacts fall. If AHT drops but callbacks climb, you're rushing, not resolving.
## A note on agent experience
There is a human dimension that rarely shows up on dashboards: voice-only technical troubleshooting is stressful. Agents spend the call uncertain, bracing for the customer's frustration, and often end it without confidence the problem is solved. Seeing the issue removes that ambiguity — agents resolve with certainty, hear fewer angry callbacks, and burn out less. Lower handle time and lower agent attrition tend to move together.
## Turning sessions into long-term AHT reduction
The biggest AHT gains from visual support compound *after* the call. Because sessions are recorded, they become a structured library of how real problems actually look and get solved — and that library pays off two ways.
First, **coaching**. Instead of role-playing hypothetical calls, supervisors review real visual sessions to show new agents exactly how a top performer diagnoses a fault in seconds. Ramp time shrinks, and the whole team converges on the fastest resolution path — which pulls average handle time down structurally, not just on the calls that use video.
Second, **upstream fixes**. When the same confusion shows up across dozens of sessions — say, customers repeatedly plugging the fiber cable into the wrong port — that's a signal. The operator can fix the root cause once (a clearer install guide, a colored port label, a better unboxing flow) and remove a whole category of calls from the queue. Visual support doesn't just shorten calls; it tells you which calls shouldn't be happening at all.
## Frequently asked questions
**What is a good average handle time for a telecom contact center?**
It varies widely by call type, so a single target is misleading. The more useful goal is reducing AHT on complex technical calls without lowering first-contact resolution — which is exactly where visual support helps.
**Does adding a visual session increase handle time?**
Only if used on the wrong calls. Applied selectively to technical and connectivity issues — where voice-only back-and-forth is the bottleneck — it shortens the call. Simple calls (billing, password) skip it entirely.
**How quickly do most visual sessions resolve?**
At a Tier‑1 telecom operator, most are resolved in 5–7 minutes, because the agent diagnoses the fault by seeing it rather than inferring it.
## Key takeaways
- AHT runs long on technical calls mainly because of verbal back-and-forth and misdiagnosis.
- Visual support collapses that into a shared live view, cutting time *and* preventing the callbacks that inflate true cost.
- Use it selectively on technical calls; measure AHT alongside FCR and repeat-contact rate.
- Most visual sessions resolve in 5–7 minutes, and accurate first calls reduce the "callback tax."
## Where to go next
If AHT and cost-per-contact are on your scorecard, visual support is one of the few levers that improves them while *raising* resolution quality. Explore [visual support for telecom call centers](https://vsight.io/telecom-visual-support/), or see how the same approach [reduces truck rolls](https://vsight.io/blog/visual-support-reduce-truck-rolls-telecom/) and [lifts first-call resolution and CSAT](https://vsight.io/blog/first-call-resolution-telecom-visual-support/).
[Request a demo](https://vsight.io/request-demo/) to see it on your own calls.
---
### How Visual Support Reduces Truck Rolls for Telecom Operators
URL: https://vsight.io/blog/visual-support-reduce-truck-rolls-telecom/
Published: 2026-06-03 · Updated: 2026-06-03
Author: Cihat Kahraman
Description: Every avoidable truck roll costs hundreds of dollars. See how browser-based visual support helps telecom call centers cut field dispatches by 30%.
For telecom and ISP operators, the truck roll is one of the most expensive line items in customer support. Every time a technician is dispatched to a subscriber's home, the operator absorbs the cost of the vehicle, the fuel, the technician's time, and the scheduling overhead — and the customer absorbs a multi-day wait. Industry estimates put the fully loaded cost of a single dispatch at a few hundred dollars, and a large share of those visits turn out to be avoidable.
The problem is visibility. When a subscriber calls about "no internet" or "slow Wi‑Fi," a voice-only agent is working blind. They cannot see the blinking lights on the modem, which cable is in which port, or whether the splitter in the hallway has come loose. Faced with uncertainty, the safest call is often to dispatch a technician — even when the real fix is a 30-second cable swap the customer could have done themselves.
## What a truck roll actually costs
It is easy to underestimate a dispatch because the obvious number — the technician's hourly rate — is only part of it. A single truck roll bundles together:
- **Vehicle and fuel:** the fleet cost per visit, including maintenance and depreciation.
- **Technician labor:** not just on-site time, but travel time between appointments.
- **Scheduling and dispatch overhead:** the back-office cost of booking, routing, and rescheduling no-shows.
- **Opportunity cost:** every avoidable visit consumes a slot that a genuinely necessary repair now has to wait for, stretching appointment windows for everyone.
- **Customer-experience cost:** the multi-day wait itself erodes satisfaction and raises the odds the subscriber churns.
Add these up and the difference between "resolved on the call" and "dispatched a van" is rarely a few dollars — it is hundreds, multiplied across thousands of monthly contacts.
## Most dispatches are avoidable — here's the pattern
When operators review their dispatch logs, a striking share of visits resolve in minutes once a technician arrives, because the root cause was never a hardware fault. The most common avoidable categories are:
- **Cabling errors:** a cable in the wrong port, a loose connector, or a coax/ethernet mix-up.
- **Power and reboot issues:** a modem that never finished booting, or a device on a switched outlet.
- **Configuration and account state:** a service that needs re-provisioning, or Wi‑Fi credentials entered incorrectly.
- **Placement problems:** a router buried in a cabinet or too far from where coverage is needed.
- **Customer education:** the equipment is fine; the subscriber just needs to be shown how to use it.
Every one of these is something an agent could resolve in real time — *if they could see it.*
## Seeing the problem changes the decision
[Telecom visual support](https://vsight.io/glossary/what-is-telecom-visual-support/) closes the visibility gap. Mid-call, the agent sends the subscriber a secure link by SMS. The customer taps it, the camera opens directly in their phone's browser — no app to download — and the agent instantly sees what the customer sees.
With a live view of the router and the home setup, the agent can:
- Confirm whether the fault is something the customer can fix on the spot (a loose cable, a wrong port, a power issue).
- Walk the customer through the fix with on-screen AR annotations, pointing to the exact port or button.
- Verify the real fault before booking a dispatch — so when a technician *is* needed, they arrive with an accurate diagnosis instead of a guess.
That last point matters even for the visits that still happen: a dispatch created from a visual session carries documented fault information and photos, so the field team arrives ready to solve the right problem the first time, instead of spending the first twenty minutes re-diagnosing it on the doorstep.
## The measurable impact
The effect on dispatch volume is significant. A Tier‑1 telecom operator that integrated VSight Remote into its contact center saw **field visits drop by 30%**, while **first-contact resolution climbed to as high as 80%**. Agents launch a visual session only when it is actually needed, and most are resolved in **5–7 minutes** — faster than the voice-only back-and-forth they replace.
Across more than **10,000 visual sessions per month** and **4,400+ post-session ratings**, customer satisfaction averaged **7.8 out of 10**, with subscribers citing fast resolution and easy, no-download access as the highest-impact factors.
Crucially, the savings compound. Every avoided dispatch frees a field slot, which shortens appointment windows for the repairs that genuinely need a technician. Reducing avoidable truck rolls doesn't just cut cost — it increases the *capacity* of the field organization without adding headcount.
## Why "no app" is the unlock
Many remote-support tools fail in consumer support for one simple reason: asking a frustrated customer to download an app, create an account, and grant permissions is enough friction to kill the session. Browser-based visual support removes that step entirely. The customer only has to tap a link — which is exactly why adoption is high enough to move dispatch numbers at scale. A tool that 20% of customers can use changes a metric; a tool that 90% of customers can use changes the operating model.
## How to spot an avoidable dispatch in the first 60 seconds
Agents don't need to be engineers to triage a call for visual support. A simple checklist catches most avoidable dispatches before a van is ever booked:
- **Is the issue physical and visible?** Cabling, lights, device placement, screen messages — anything the camera can show is a candidate for remote resolution.
- **Has the customer already rebooted with no change?** If a script-based reboot failed, the next step should be *seeing* the setup, not dispatching blind.
- **Is the customer at home with the equipment in reach?** If they can point a phone at the modem, the agent can almost always diagnose it.
- **Is this a repeat contact?** Repeat callers are both the highest churn risk and the highest-value candidates for a definitive visual fix.
If the answer to the first three is "yes," a visual session should come *before* any dispatch decision — not after the customer has already been promised a technician.
## Measuring the impact
To know whether visual support is actually reducing truck rolls, track a small set of paired metrics rather than dispatch count alone:
- **Dispatch rate on eligible call types** (activation, no-service, Wi‑Fi) before vs after.
- **Avoidable-dispatch rate** — the share of completed visits that resolved in minutes with no parts replaced (your best proxy for "shouldn't have been a truck roll").
- **Repeat-contact rate** within 7 days, to confirm remote fixes are sticking.
- **Cost per resolved contact**, which captures both the dispatch savings and any added session time.
Watching these together prevents the classic mistake of celebrating fewer dispatches while quietly pushing the problem into callbacks.
## Frequently asked questions
**How much does a single truck roll cost a telecom operator?**
Estimates vary by market, but the fully loaded cost — vehicle, fuel, technician time, travel, and scheduling overhead — is commonly cited at $150 or more per visit, before counting the customer-experience cost of the wait.
**What share of telecom truck rolls are actually avoidable?**
A large share. When operators audit completed visits, many resolve in minutes with no hardware replaced — cabling, power, configuration, placement, or customer-education issues a visual session could have fixed remotely.
**Does visual support replace field technicians?**
No. It removes the avoidable visits and makes the necessary ones more efficient, because dispatches created from a visual session carry an accurate, documented diagnosis.
## Key takeaways
- Avoidable truck rolls are expensive because the cost is bundled (vehicle, labor, scheduling, lost capacity, churn) — not just the technician's time.
- The root cause of avoidable dispatches is visibility: voice-only agents dispatch when uncertain.
- Browser-based visual support lets agents verify and often fix the fault remotely; a Tier‑1 operator cut field visits by 30%.
- Triage eligible calls to a visual session *before* booking a dispatch, and measure dispatch rate alongside repeat-contact rate.
## Getting started
Reducing truck rolls does not require ripping out your existing stack. Visual support layers on top of the agent's current console and integrates with leading CRM and CCaaS platforms, so sessions launch from where agents already work and outcomes are written back to the customer record. The change is operational, not architectural: train agents on *when* to escalate a call to a visual session, and the dispatch curve starts bending within the first reporting cycle.
To see how it works on your own calls, explore [visual support for telecom call centers](https://vsight.io/telecom-visual-support/) or learn how the same approach [cuts average handle time](https://vsight.io/blog/reduce-average-handle-time-telecom-call-centers/) and [improves first-call resolution](https://vsight.io/blog/first-call-resolution-telecom-visual-support/).
[Request a demo](https://vsight.io/request-demo/) to see VSight Remote in action.
---
### Lean Manufacturing: 4 Powerful Steps for Digital Transformation
URL: https://vsight.io/blog/transforming-lean-manufacturing/
Published: 2024-11-22 · Updated: 2024-11-28
Author: Vedat
Description: Lean manufacturing meets digitalization: 4 practical steps (5S, JIT, Kaizen, Poka-Yoke) plus AR and digital work instructions for results.
## What is Lean Methodology?
Lean methodology is a business management approach focused on reducing waste while creating value for the customer. Rooted in principles of efficiency, Lean’s goal is to eliminate non-value-adding processes, speed up operations, and improve customer satisfaction. When applied in **lean manufacturing**, it ensures that every step in production is purposeful, cost-effective, and aligned with customer needs.
#### Key Goals of Lean Methodology:
- **Reduce Waste:** Identify and remove unnecessary steps that don’t add value.
- **Optimize Operations:** Streamline workflows to maximize efficiency and speed.
- **Increase Customer Satisfaction:** Deliver exactly what customers need, when they need it.
Lean methodology is applicable across various sectors, from **manufacturing** to **service industries**. With the integration of **digital transformation** tools, Lean becomes even more powerful, enabling real-time insights, predictive maintenance, and a highly responsive production environment. [Further Reading](https://www.toyotaforklift.com/resource-library/blog/toyota-solutions/what-is-toyota-lean-management)
## What is Lean [](https://www.toyotaforklift.com/resource-library/blog/toyota-solutions/what-is-toyota-lean-management)Manufacturing?
Lean manufacturing is a transformative strategy designed to streamline production, reduce lead times, and enhance responsiveness to both customers and suppliers. By focusing on eliminating waste and optimizing every step of the process, Lean manufacturing tackles daily challenges on the factory floor, converting potential bottlenecks into opportunities for improvement.
#### Why Lean Manufacturing is Key for Digital Excellence:
- **Boost Production Speed:** Lean manufacturing significantly reduces production times, enabling teams to meet demanding KPIs for efficiency and on-time delivery.
- **Enhance Responsiveness:** By removing waste, Lean helps manufacturing teams react faster to customer needs and supplier demands, elevating agility and satisfaction.
- **Eliminate Inefficiencies:** Lean identifies and eliminates non-value-adding activities, transforming operations into a highly efficient, cost-effective process.
- **Achieve a Competitive Edge:** With a commitment to continuous improvement, Lean manufacturing ensures peak performance, keeping you ahead of the competition in quality and speed.
In today’s digital era, integrating Lean with digital transformation tools—such as real-time data monitoring, predictive analytics, and AI-driven improvements—supercharges these benefits. Lean manufacturing is more than a process; it’s a pathway to achieving industry-leading performance and driving impactful results across all areas of digital excellence.
## Key Elements of Lean Manufacturing
#### 1\. Customer-Centric Value Creation:
Imagine a factory that manufactures custom car parts. By collecting real-time data on customer orders, preferences, and quality feedback, the production line adapts quickly to meet these unique demands.
As George Westerman from MIT Sloan said, _“Digital transformation is not about technology but how you shape it to serve your customers better.”_ [Further Reading](https://sloanreview.mit.edu/article/the-first-law-of-digital-innovation/)
With digital tools, the manufacturing team gains insights directly from the customer, ensuring every product matches the client’s exact needs. This customer-focused approach is the foundation of Lean.
#### 2\. Value Stream Mapping:
Consider a production line for electronics where complex steps can cause bottlenecks. By using advanced data analytics and digital mapping tools, teams can visualize every phase, quickly identifying where delays or excess resource use occurs.
As W. Edwards Deming said, _“Without data, you’re just another person with an opinion.”_ [Further Reading](https://www.forbes.com/sites/silberzahnjones/2016/03/15/without-an-opinion-youre-just-another-person-with-data/?sh=21d7f124699f) Data-driven mapping transforms each step into actionable insights, allowing teams to pinpoint inefficiencies and make precise improvements.
**The Impact of Data-Driven Mapping:**
- **Identify and Eliminate Bottlenecks:** Real-time digital mapping helps teams spot and address bottlenecks instantly, improving workflow and meeting efficiency KPIs.
- **Optimize Resource Allocation:** By monitoring resource usage at every stage, data-driven mapping enables targeted adjustments that reduce waste and enhance productivity.
- **Foster Continuous Improvement:** With actionable insights, teams can make informed decisions to continuously improve processes, ensuring every phase operates at peak efficiency.
Digital transformation elevates data-driven mapping, making Lean manufacturing more effective by aligning every step with performance and efficiency goals.
#### 3\. Ensuring Continuous Flow:
In lean manufacturing, achieving a seamless, continuous flow is crucial for maximizing productivity and minimizing downtime. Picture a textile factory where IoT sensors continuously monitor machine performance in real-time. Instead of waiting for breakdowns that halt production, these sensors proactively alert maintenance teams to potential issues before they become disruptive. This predictive maintenance, driven by digital transformation, ensures that every piece of equipment runs efficiently, keeping the production line in constant motion.
**The Power of Digital Transformation for Continuous Flow:**
- **Real-Time Bottleneck Detection:** Digital tools provide instant insights, allowing teams to identify and resolve bottlenecks immediately, helping meet critical KPIs for productivity.
- **Prevent Unexpected Downtime:** Predictive data enables proactive maintenance, reducing costly downtime and ensuring operations stay on track.
- **Optimize Production Efficiency:** By sustaining continuous flow, digital transformation drives a steady, reliable output, ensuring high levels of performance and responsiveness to demand.
This approach transforms continuous flow from a goal into a sustainable reality, helping digital leaders in manufacturing achieve seamless operations, efficient resource use, and an edge in productivity.
#### 4\. Pull System:
Incorporating a demand-driven, or pull system, aligns manufacturing output with real customer demand, reducing waste and optimizing efficiency. For example, a furniture manufacturer relying on forecasts may build up excess inventory and storage costs. A pull system initiates production only when orders are confirmed, ensuring resources are effectively used and products delivered just-in-time.
Digital tools amplify this approach by integrating CRM systems with real-time analytics, allowing teams to quickly respond to customer needs. As Satya Nadella of Microsoft puts it, _“Our goal is to empower the team to own the customer outcome.”_ [(McKinsey & Company)](https://www.mckinsey.com/industries/technology-media-and-telecommunications/our-insights/microsofts-next-act)Leveraging these technologies ensures production is precisely aligned with customer expectations, enhancing both efficiency and satisfaction.
#### 5\. Perfection and Continuous Improvement (Kaizen):
Kaizen, or continuous improvement, is a core principle in Lean manufacturing, focusing on making small, consistent changes that drive significant improvements over time. This approach builds a culture of ongoing enhancement, where each incremental adjustment contributes to long-term success.
As Japanese industrialist Masaaki Imai, often called the “Father of Kaizen,” explained, _“Kaizen is everyday improvement, everybody improvement, everywhere improvement.”_ Digital transformation elevates Kaizen by tracking and analyzing each change, giving teams the data they need to measure progress and align improvements with key performance indicators (KPIs).
**Why Digital Tools Amplify Kaizen:**
- **Track Incremental Changes**: Digital tools document each improvement, enabling teams to see progress over time and make adjustments based on real data.
- **Achieve Measurable Outcomes**: By quantifying the impact of small changes, teams can directly measure improvements in productivity, quality, and efficiency.
- **Foster a Culture of Continuous Growth**: Digital support makes it easier for all team members to engage in continuous improvement, building a collective commitment to excellence.
Integrating Kaizen with digital tools makes Lean manufacturing more effective, helping teams maintain steady progress toward operational excellence and ensuring that every improvement is measurable and impactful. [Further Reading](https://vsight.io/glossary/what-is-kaizen/)
**Lean methodology** is not only applicable to large-scale production lines but also **brings high efficiency to small and medium-sized manufacturers.** Minimizing waste on the production floor and producing the right product at the right time impacts customer satisfaction and **elevates the overall performance** of your business.
## 4 Essential Steps for Applying Lean Methodology in the Manufacturing Industry
#### 5S Implementation: Building Organization and Cleanliness
The **5S system** is a core practice in Lean manufacturing, designed to create an organized, efficient, and clutter-free workplace. Originating in Japan and widely adopted worldwide, 5S transforms factory floors and office spaces alike by focusing on five essential steps:
- **Seiri (Sort):** Remove unnecessary items to eliminate clutter and create a focused workspace.
- **Seiton (Set in Order):** Arrange tools and materials for easy access, reducing the time spent searching.
- **Seiso (Shine):** Clean and maintain the workspace regularly for safety and efficiency.
- **Seiketsu (Standardize):** Establish and maintain organization and cleanliness standards across all teams.
- **Shitsuke (Sustain):** Foster discipline to consistently uphold these standards, embedding them into the workplace culture.
The 5S methodology is applied globally, from Toyota’s assembly lines to tech companies’ offices, enhancing productivity and supporting a safer, more organized work environment. By reducing waste and maintaining order, 5S empowers employees to work more effectively and with fewer disruptions. [Further Reading](https://asq.org/quality-resources/lean/five-s-tutorial)
#### Just-in-Time (JIT) Production: On-Demand Efficiency
**Just-in-Time (JIT)** production is a Lean manufacturing strategy that ensures items are produced only when needed, minimizing stockpiling and excess inventory costs. This approach:
- **Minimizes storage costs** by producing only as required,
- **Prevents overproduction** by aligning output with actual demand,
- **Enables faster response** to customer orders, meeting demand without delay.
JIT was key to Toyota’s success and is now used in industries from automotive to electronics. For example, an auto manufacturer using JIT orders parts only when a customer places an order, ensuring resources are efficiently utilized. Through digital transformation tools like real-time demand tracking, JIT’s impact is magnified, aligning production precisely with market needs and eliminating delays across the entire process. [Further Reading](https://www.investopedia.com/terms/j/jit.asp)
#### Kaizen: Driving Continuous Improvement
**Kaizen**, meaning “continuous improvement” in Japanese, promotes incremental, ongoing changes that lead to significant advancements over time. In Lean manufacturing, Kaizen fosters a culture where everyone—frontline workers and management alike—contributes to daily improvements.
- **Encourages small, regular adjustments** that compound into substantial improvements,
- **Empowers employees** to make suggestions and implement changes, and
- **Tracks improvements with digital tools,** allowing teams to see direct impacts on productivity and quality.
Companies like Toyota, Honda, and Amazon embed Kaizen into their culture, where employees regularly contribute ideas and solutions. This consistent approach to improvement enables organizations to stay adaptable, resilient, and efficient in today’s competitive market.
#### Poka-Yoke: Ensuring Error-Free Quality
**Poka-Yoke**, or “mistake-proofing,” is a Lean method designed to prevent errors before they occur. Originally developed at Toyota, Poka-Yoke ensures workers complete tasks correctly every time, reducing errors and safeguarding quality. For example:
- **Assembly fixtures may be designed** so parts only fit one way, eliminating assembly errors.
- **Sensors in electronics manufacturing** ensure each component is correctly positioned before assembly continues, preventing potential missteps.
Today, Poka-Yoke is widely used across industries to guarantee quality. When combined with digital tools, Poka-Yoke is even more effective, providing real-time alerts so teams can detect and correct issues immediately. This technology saves time, preserves quality, and ensures error-free production.
##
VSight’s Role: Strengthening Lean Through Digital Transformation
In modern manufacturing, digital transformation has amplified the effectiveness of Lean principles. **[VSight](https://vsight.io/)** enhances Lean practices by integrating **augmented reality (AR) remote assistance** and **artificial intelligence (AI)** solutions on the production floor, making daily operations more efficient and streamlined. These tools empower manufacturing teams to overcome challenges quickly and maintain smooth operations.
#### AR Remote Assistance for Connected Workers
[VSight’s AR Remote Assistance](https://vsight.io/vsight-remote/) empowers connected workers by enabling real-time collaboration between experts and on-site personnel, regardless of location. This feature allows rapid resolution of technical issues and breakdowns, reducing downtime and keeping production running smoothly. With this [connected worker technology](https://vsight.io/blog/connected-worker-platform-essentials-importance-for-industrial-organizations/), manufacturing teams can ensure continuous operations without extended interruptions.
#### Digital Work Instructions and Standard Operating Procedures (SOPs)
The [VSight Connected Worker Platform](https://vsight.io/vsight-workflow/) simplifies complex tasks and maintenance processes through digital work instructions and SOPs. Digital step-by-step guidance enables workers to follow standardized processes accurately, minimizing errors and enhancing productivity. This feature also supports standard work instructions and procedures, ensuring that every task is performed consistently across the organization.
#### VSight VideoFlow for AI-Powered Knowledge Capture and Training
[VSight VideoFlow](https://vsight.io/vsight-videoflow/) uses AI to transform recorded videos into structured work instructions, training materials, and onboarding content. This AI-driven process streamlines knowledge capture, ensuring that expertise is easily documented and shared across teams. By automating the creation of standardized procedures, VideoFlow simplifies training and boosts consistency, providing employees with accessible digital resources for continuous learning and improvement.
##
Discover the VSight Connected Worker Platform—your partner in Lean manufacturing excellence
As a manufacturing excellence leader, you know that Lean methodology is key to reducing waste, maximizing efficiency, and controlling costs. With VSight, you can unlock the full potential of Lean principles by integrating advanced digital tools directly into your production floor.
**Discover how VSight optimizes your production processes** for sustainable growth and competitive advantage. [Book a Demo](https://vsight.io/request-demo/) today and experience the future of Lean with VSight!
## Frequently asked questions
**What is lean manufacturing?**
Lean manufacturing is a strategy designed to streamline production, reduce lead times, and enhance responsiveness to both customers and suppliers. By focusing on eliminating waste and optimizing every step of the process, it converts potential bottlenecks into opportunities for improvement.
**What are the four essential steps for applying lean methodology in manufacturing?**
The four essential steps covered in this post are 5S implementation for workplace organization, Just-in-Time (JIT) production for on-demand efficiency, Kaizen for continuous improvement, and Poka-Yoke for error-free quality. Together these practices reduce waste and keep production purposeful and cost-effective.
**How does VSight support lean manufacturing?**
VSight strengthens lean practices by integrating augmented reality (AR) remote assistance and AI solutions on the production floor. Its AR Remote Assistance enables real-time collaboration between experts and on-site personnel to resolve issues and reduce downtime, while digital work instructions help workers follow standardized processes accurately.
**Does VSight AR remote assistance require an app to join a session?**
No, guests can join a VSight session directly through a browser with no app installation required. VSight also runs on iOS, Android, Windows, and smart glasses such as RealWear, Vuzix, Epson, and Rokid.
---
### 11 Reasons to Use Connected Worker Platforms and Make Your Workforce Connected
URL: https://vsight.io/blog/11-reasons-to-use-connected-worker-platforms-and-make-your-workforce-connected/
Published: 2024-09-12 · Updated: 2025-07-22
Author: Vedat
Description: Connected worker platform benefits: 11 ways VSight boosts productivity with AR remote support, real-time collaboration and error-free digital work instructions.
In today’s industrial landscape, staying competitive means embracing digital transformation. The **[Connected Worker Platform](https://vsight.io/blog/connected-worker-platform-essentials-importance-for-industrial-organizations/)** is one of the key technologies facilitating this shift by integrating modern tools that enhance worker efficiency, reduce errors, and allow organizations to harness valuable human knowledge. Here are the top reasons why businesses should invest in connected worker platforms to optimize operations and empower their workforce. In this blog post, we will be exploring 11 Reasons to Use CWP’s to have a connected workforce with examples from various industrial use-cases.
#### 1\. Increase Performance
Connected Worker Platforms streamline workflows by connecting workers to real-time data, instructions, and collaboration tools. This digital support system helps employees to complete tasks faster and with greater precision. With automated processes, workers are freed from manual tasks, allowing them to focus on high-value activities that increase productivity and overall performance.
**Example**: In manufacturing, workers can access digital work instructions and live feedback from supervisors, reducing downtime and optimizing output on the production line.
#### 2\. Reduce Errors
Errors in critical industries can be costly and hazardous. Connected Worker Platforms significantly reduce the chances of human error by providing real-time guidance through step-by-step instructions and smart alerts. With the use of **augmented reality (AR)**, workers can visually confirm each step, minimizing risks and ensuring compliance with operational standards.
**Example**: Field technicians in the energy sector use AR-based guides (with live guidance from the exerts or work instructions) to safely perform maintenance tasks, reducing errors related to complex procedures.
#### 3\. Easily Monitor Results
Real-time monitoring capabilities built into Connected Worker Platforms enable supervisors to track task progress, identify bottlenecks, and measure worker performance through interactive dashboards. This visibility allows managers to adjust resources or offer timely feedback to improve outcomes, ensuring that operations run smoothly and efficiently.
**Example**: In construction, managers can monitor the completion of safety protocols and critical tasks through a centralized dashboard, ensuring compliance with regulatory requirements.
#### 4\. Capture Knowledge and Train Workers Effectively
One of the biggest challenges in industries is capturing and transferring knowledge. Connected Worker Platforms offer a robust solution by turning **human expertise** into digital knowledge assets. These platforms record step-by-step instructions, videos, and live sessions, creating a **knowledge repository** for onboarding and training purposes.
**Example**: In the automotive industry, senior engineers can capture their expertise on new machinery and share it with trainees using video documentation and AI-powered instruction platforms by turning these videos into training modules.
#### 5\. Access Knowledge Anytime, Anywhere
The ability to access knowledge remotely and on-demand is a game-changer for industrial workers. With remote collaboration tools integrated into Connected Worker Platforms, workers can connect with experts or colleagues from anywhere in the world. This access to real-time guidance reduces downtime and ensures that issues are resolved efficiently.
**Example**: Technicians in the oil & gas industry use remote collaboration tools to consult experts located off-site, receiving instant feedback during complex maintenance operations.
#### 6\. Streamlined Issue Management
Task and work order management is more efficient on Connected Worker Platforms, allowing for the assignment, tracking, and resolution of tasks within a unified system. Automated workflows ensure that no task is missed, and priority issues are resolved quickly.
**Example**: In manufacturing plants, workers can easily report equipment malfunctions via the platform, triggering immediate action from maintenance teams through automated work orders.
#### 7\. Support for Industry 4.0 Initiatives
As businesses move toward Industry 4.0, Connected Worker Platforms provide the necessary infrastructure to support this transition. They integrate IoT devices, data analytics, and machine learning, allowing for smarter, data-driven decisions that lead to optimized production processes and improved worker collaboration.
**Example**: In smart factories, IoT sensors provide real-time data on equipment health, while workers receive alerts and instructions to ensure optimal machine performance.
#### 8\. Enhanced Security
In industries that handle sensitive data or dangerous operations, security is a top priority. Connected Worker Platforms are equipped with robust **cybersecurity** measures and can manage user access to critical information, ensuring that only authorized personnel can view or interact with sensitive data.
**Example**: Pharmaceutical companies use these platforms to securely manage confidential production processes and ensure that intellectual property is always protected.
#### 9\. Reduce Carbon Footprint
Digitalizing workflows through Connected Worker Platforms leads to a **reduction in the carbon footprint** of industrial operations. By minimizing travel through remote collaboration and eliminating paper-based instructions, companies can reduce emissions and contribute to sustainability goals.
**Example**: Remote inspections in the energy sector reduce the need for field engineers to travel to hazardous sites, decreasing transportation-related emissions.
#### 10\. Ensure Standardization
With a Connected Worker Platform, companies can standardize their operational procedures across various locations and departments. This ensures consistency, reduces variation, and maintains high-quality standards across the entire organization.
**Example**: Global manufacturing firms can implement the same quality control processes across multiple plants, ensuring uniformity in product output.
#### 11\. Bridge the Skills Gap
As industries face the challenge of an aging workforce and a shortage of skilled labor, Connected Worker Platforms offer a solution to bridge the skills gap. Through **training tools**, AR-guided work instructions, and knowledge-sharing platforms, businesses can upskill their workforce and ensure that newer employees quickly learn the ropes.
**Example**: In aerospace, less experienced workers can perform complex tasks under the guidance of senior experts through real-time AR and video collaboration tools.
Connected Worker Platforms are more than just a tool for increasing efficiency—they are an integral part of the future of work. By improving communication, reducing errors, ensuring knowledge capture, and supporting sustainability, these platforms empower workers to excel in their roles and enable businesses to thrive in the Industry 4.0 era. As VSight, our Connected Worker Platform enables this necessary workforce connection with the modules of VSight Remote, WorkFlow & VideoFlow to provide essential solutions to the needs of today’s industries.
## Frequently asked questions
**What is a connected worker platform?**
A connected worker platform links frontline workers to real-time data, step-by-step digital instructions, and remote collaboration tools so they can complete tasks faster and with fewer errors. VSight delivers this through its Remote, WorkFlow, and VideoFlow modules.
**How does a connected worker platform reduce errors?**
It provides real-time guidance through step-by-step instructions and smart alerts, and with augmented reality workers can visually confirm each step, minimizing risks and ensuring compliance with operational standards.
**Which industries benefit from connected worker platforms?**
This post gives examples across manufacturing, energy, construction, automotive, oil and gas, pharmaceuticals, and aerospace, where teams use digital work instructions, remote guidance, and AR collaboration to work more efficiently and safely.
**Is a connected worker platform secure?**
Connected worker platforms include robust cybersecurity measures and manage user access so only authorized personnel can view or interact with sensitive data. VSight is GDPR-compliant, ISO 27001 certified, and its sessions are WebRTC-encrypted.
---
### Introducing VideoFlow: Revolutionizing Training and Operational Guidance
URL: https://vsight.io/blog/introducing-videoflow-revolutionizing-training-and-operational-guidance/
Published: 2024-08-13 · Updated: 2025-07-22
Author: Vedat
Description: VideoFlow AI platform accelerates industrial onboarding by transforming expert videos into ready-to-use step-by-step guides—reduce training time significantly.
In today’s fast-paced industrial environments, the need for quick, efficient, and accurate training methods is more crucial than ever. At VSight, we’ve consistently addressed these needs through innovative solutions that bridge the gap between expert knowledge and on-the-ground performance. Our latest advancement in this area is VideoFlow, a groundbreaking solution that takes training, onboarding, and operational guidance to a whole new level.
#### What is VideoFlow?
VideoFlow is a powerful tool designed to transform raw video footage into precise, step-by-step instructional guides. This AI-driven solution allows industrial teams to capture expert knowledge on the go and quickly convert it into actionable training content and video manuals. With VideoFlow, what was once a time-consuming process of creating training materials can now be done in minutes, streamlining employee onboarding and skill development.
#### Key Benefits of VideoFlow
1. **Accelerate Onboarding**: VideoFlow expedites the training process by providing clear, visual instructions that are easy to follow. This not only speeds up the onboarding of new employees but also ensures they receive the most accurate and relevant information from day one.
2. **Close the Knowledge Gap**: By transforming videos into detailed guides, VideoFlow ensures that crucial expertise is shared across your workforce. Whether it’s a complex operational procedure or a simple maintenance task, employees can access the knowledge they need, exactly when they need it.
3. **Build Institutional Expertise**: Preserving and disseminating critical knowledge has never been easier. With VideoFlow, organizations can create a repository of expert knowledge that can be accessed by anyone, anywhere, at any time, ensuring that institutional knowledge is never lost.
#### Why Choose VideoFlow?
1. **Efficiency Redefined**: Creating training materials no longer requires hours of manual work. With VideoFlow, impactful training guides can be generated in a fraction of the time, allowing teams to focus on execution rather than preparation.
2. **Precise Execution at Scale**: Consistency is key in training, and VideoFlow ensures that the same high-quality instruction is delivered across the entire enterprise, regardless of location.
3. **Global Reach**: With VideoFlow, organizations can deploy training initiatives globally with just a click. Whether your teams are in one location or spread across continents, they’ll receive the same high-standard training with digitalized step-by-step work instructions.
#### Core Capabilities of VideoFlow
1. **Agile Video Recording**: Capture expertise on any device, at any time, and from anywhere. VideoFlow is designed to be flexible, allowing users to record and upload videos on the go.
2. **Intelligent Content Processing**: Our AI engine automatically segments videos into clear, actionable steps. This ensures that the most important information is highlighted in an easy-to-approach manner.
3. **Seamless Guide Creation**: Once a video is processed, it’s transformed into a comprehensive digital training asset that can be used immediately.
4. **Enterprise-Wide Distribution**: Training content can be securely distributed across the organization, ensuring that everyone has access to the latest information.
#### How VideoFlow Works
When you log into the VSight Workflow editor with an admin account, you’ll find the VideoFlow screen, designed for ease of use. VideoFlow functions similarly to our traditional workflows, but with one key difference: it’s built from videos rather than widgets to create steps. From the sidebar menu, users can navigate to all created video flows, view details such as publish dates, and edit or assign them as needed.
Creating a new workflow from a video is simple. Users can either drag and drop or select an existing file, after which the AI processes the video, dividing it into clear, timestamped steps. This feature, based on feedback from customers using VSight WorkFlow, addresses the common issue of limited time to build work instructions from scratch or convert tutorial videos into structured workflows.
The AI-driven editor allows for easy adjustments, such as manually renaming steps or editing timestamps to include or exclude certain parts of the video within a step, ensuring that the final guide is as precise as possible. Once complete, the VideoFlow can be published, saved as a draft, or assigned to users.
#### Tailored for Industrial Excellence
VideoFlow is designed with the unique challenges of industrial environments in mind. Whether it’s for new hire orientation or complex operational procedures, this platform ensures that knowledge capture and dissemination are streamlined and effective.
At VSight, we’re committed to enhancing the way industrial teams operate, and VideoFlow is a testament to our dedication to innovation and efficiency in training and operational guidance.
Stay tuned as we continue to refine and expand our offerings to meet the evolving needs of the industrial sector.
---
### Enhancing Customer Support in B2B2C Markets with VSight
URL: https://vsight.io/blog/enhancing-customer-support-in-b2b2c-markets-with-vsight/
Published: 2024-08-08 · Updated: 2024-08-09
Author: Vedat
Description: Enhance B2B2C customer support with VSight AR remote assistance: real-time visual troubleshooting that lifts satisfaction and first-time fix. | VSight
At VSight, we’re revolutionizing customer support across industries with our innovative AR-powered remote assistance solution. By enabling real-time visual support, we’re transforming traditional troubleshooting methods and significantly enhancing customer satisfaction. Our cutting-edge technology bridges the gap between support teams and customers, enabling more efficient, accurate, and satisfying resolutions to technical issues.
#### Who Benefits from VSight?
1. **Industrial Sectors**: Manufacturing, construction, and mining industries trust our platform for complex technical support. VSight’s robust visual assistance enhances operational efficiency and reduces downtime.
2. **Consumer Brands**: Companies in electronics, appliances, and consumer goods leverage our visual support capabilities to offer real-time AR-assisted troubleshooting, leading to higher customer satisfaction and loyalty.
#### Real-World Application: The White Goods Industry
In the white goods industry, technical issues with products like vacuum cleaners are common. Here’s how VSight streamlines the support process:
1. The customer contacts support about a technical issue.
2. A support representative sends an SMS link to initiate a VSight Remote session.
3. The customer clicks the link, opening a one-way video call on their mobile device.
4. The customer shows the product and issue live to the support representative.
5. The representative uses AR tools to guide the customer through troubleshooting steps.
6. Necessary information, such as serial numbers, is collected through visual inputs.
#### Key Benefits of VSight
For Customers:
- Quick resolution of issues
- Convenient real-time assistance
- Elimination of complex verbal explanations
- Improved satisfaction rates
For Support Teams:
- Accurate diagnostics through visual evidence
- Reduced unnecessary product returns
- Streamlined troubleshooting process
- Time savings for both customers and support staff
#### Transforming Customer Support
VSight Remote’s AR-assisted solution is reshaping customer support in both B2B and B2B2C markets. By offering real-time visual assistance, we:
- Enhance customer experience
- Improve support efficiency
Our platform’s remote collaboration capabilities make VSight the ideal partner for companies aiming to elevate their customer service and operational efficiency.
Experience the future of customer support with VSight – where visual technology meets unparalleled service.
---
### Is Apple’s Vision OS 2.0 the Future of Industrial Tech? Our Takeaways from WWDC 2024
URL: https://vsight.io/blog/is-apples-vision-os-2-0-the-future-of-industrial-tech-our-takeaways-from-wwdc-2024/
Published: 2024-07-19 · Updated: 2024-11-21
Author: Cihat Kahraman
Description: Apple's Vision OS 2.0 from WWDC 2024: enterprise APIs, object tracking, and what Vision Pro means for industrial operations.
Apple unveiled Vision OS 2.0 at WWDC 2024, a major update tailored specifically for enterprise users. This latest release brings impressive features like advanced object tracking and enhancements to user experience, all geared towards making the Vision Pro a powerhouse in industrial settings. As VSight, we are excited to delve into Apple’s newest developments as the attendees of this event. In this blog post we uncover the key announcements and discuss how these innovations are poised to redefine B2B applications, particularly in industrial operations where precision and efficiency matter the most.
#### The Power of Enterprise APIs
Apple’s latest update, Vision OS 2.0, introduces a suite of new Enterprise APIs, designed specifically for enterprise customers who need greater access and control over their devices. These APIs open a world of possibilities, enhancing everything from remote collaboration to advanced object tracking.
#### Enhanced Sensor Access:
- **Main Camera Access:** Allows apps to access the device’s main camera video feed, providing an enhanced view of the environment around the Vision Pro.
- **Spatial Barcode/QR Code Scanning:** Apps can receive information about the type of code, spatial position, and barcode payload, making it easier to interact with the physical world.
- **Passthrough In-Screen Capture:** Captures the user’s entire view, including windows and passthrough background, enabling seamless sharing and streaming to other devices.
#### Platform Control:
- **Apple Neural Engine Access:** Unlocks advanced AI capabilities, enabling more sophisticated app functionalities such as virtually running machine models.
- **Object Tracking Parameter Adjustment:** Offers finer control over object tracking parameters, improving the precision and reliability of applications.
- **Increased Performance Headroom:** Provides greater computational power, ensuring that even the most demanding applications run smoothly.
#### Privacy-Conscious Design:
- The Enterprise APIs are designed with privacy in mind, ensuring that sensitive data is protected. Managed entitlements and licenses are required, and the APIs are available only for proprietary in-house or custom apps.
#### Vision OS 2.0 for Developers:
Apple’s Vision OS 2.0 update is also a game-changer for developers, introducing new AI features and frameworks that enhance app interactivity across different platforms. Here are some key enhancements:
- **Volumetric and Shareable Apps:** Developers can create immersive and shareable app experiences using advanced volumetric APIs, making it easier to integrate 3D objects into spaces.
- **TabletopKit for Collaborative Apps:** This new game development kit allows developers to create interactive games on flat surfaces, such as board games, and includes APIs tailored for enterprise applications.
- **New Gestures and Navigation:** Vision OS 2.0 introduces intuitive hand gestures for easier navigation, such as pinching to navigate to the Home screen or displaying important information.
- **Visual Display Expansion:** The “virtual display” on the Vision Pro now expands to the size of two 4K displays, providing more screen space for detailed and sophisticated app interfaces.
The new Enterprise APIs in Vision OS 2.0 & developer capabilities with some new AI features offer unprecedented access and control, empowering businesses to innovate and optimize their operations. Whether it’s enhancing remote collaboration, improving production line monitoring, or creating immersive app experiences, these APIs are set to lead the way in augmented reality platforms.
#### Vision Pro & Connected Worker Platforms
Vision OS 2.0’s capabilities, especially with the introduction of Enterprise APIs, make a perfect marriage between the hardware and [connected worker platforms](https://vsight.io/blog/connected-worker-platform-essentials-importance-for-industrial-organizations/). By utilizing AR-assisted remote collaboration & digital work instructions, these platforms enable workers to share live feeds of their tasks, receive real-time guidance from the experts, and access step-by-step digital work instructions. These features are particularly beneficial in complex industrial environments where precision and accuracy are playing a key role for operational efficiency.
#### Revolutionary Object Tracking
One of the standout features of the Enterprise APIs in Vision OS 2.0 is the enhanced object tracking capability. This functionality enables applications to recognize, track, and interact with objects in real-time with unprecedented accuracy. Here’s how it can be utilized in industrial operations.
- **Personalization:** Users can scan any object and change its color or appearance at will, offering endless customization possibilities, also making expert guidance easier during collaboration.
- **Guided Work Instructions and Tutorials:** Object tracking can provide step-by-step instructions for assembling products or performing tasks, ensuring users follow the correct procedures and use the right parts.
- **Training and Compliance:** The system can verify that specific tasks are being performed correctly, such as confirming that both hands are being used where required, enhancing safety and compliance.
#### Benefits for the Industrial Operations
**Production Line Monitoring:** Enterprise APIs allow for real-time monitoring and anomaly detection on production lines. For example, a computer vision algorithm can highlight defective items on the production line, enabling immediate action and reducing downtime.
**Remote Collaboration:** “Remote worker shares live feed of electronic device they’re trying to assemble. Quick link to instructions via QR code, then sharing of full feed to Support Center worker” (Apple). This capability facilitates real-time assistance and collaboration, making it easier for remote workers to receive support and guidance, removing physical boundaries in industrial operations.
**Enhanced Training and Support:** Training new employees and providing ongoing support becomes seamless. Object tracking and AR capabilities offer immersive training experiences, allowing employees to learn by doing and receiving real-time feedback.
**Digitalized Work Instructions:** The virtual display streamlines workflows by providing interactive and visual work instructions, ensuring that tasks are performed correctly and efficiently. Workers can scan QR codes to receive instant access to instructions and proceed accordingly step-by-step with higher efficiency & an additional layer of quality assurance.
With Apple’s Vision OS 2.0, it’s clear that the future of enterprise technology is taking a bold step forward. The addition of powerful features like advanced object tracking and refined user & developer experience marks a pivotal moment for the Vision Pro, especially in industrial applications. At VSight, we’re thrilled about the possibilities these updates from WWDC 2024 bring for enhancing productivity and innovation in our solutions. Stay tuned as we harness these advancements to deliver cutting-edge tools and experiences that empower businesses worldwide.
Thanks to Can Danışman for his valuable contributions to this blog post, providing narrative guidance and editorial assistance.
## Frequently asked questions
**What are the Enterprise APIs in Apple Vision OS 2.0?**
Vision OS 2.0 introduces a suite of new Enterprise APIs designed for enterprise customers who need greater access and control over their devices, covering main camera access, spatial barcode and QR code scanning, passthrough in-screen capture, Apple Neural Engine access, and object tracking parameter adjustment. They are available only for proprietary in-house or custom apps and require managed entitlements and licenses.
**How does object tracking in Vision OS 2.0 help industrial operations?**
The enhanced object tracking lets applications recognize, track, and interact with objects in real time, so it can deliver step-by-step guided work instructions, verify that tasks are performed correctly, and support training and compliance. It also enables personalization such as scanning an object and changing its appearance to make expert guidance easier during collaboration.
**How does Apple Vision Pro work with connected worker platforms?**
Vision OS 2.0's Enterprise APIs pair the hardware with connected worker platforms that use AR-assisted remote collaboration and digital work instructions. This lets workers share live feeds of their tasks, receive real-time guidance from experts, and access step-by-step digital work instructions in complex industrial environments.
**Which industrial use cases benefit from Vision OS 2.0?**
The post highlights production line monitoring with real-time anomaly detection, remote collaboration where a worker shares a live feed for support, enhanced training and support through immersive AR experiences, and digitalized work instructions accessed by scanning QR codes. These use cases target settings where precision and efficiency matter most.
---
### Connected Worker Platform: Essentials & Importance for Industrial Organizations
URL: https://vsight.io/blog/connected-worker-platform-essentials-importance-for-industrial-organizations/
Published: 2024-07-10 · Updated: 2024-07-10
Author: Vedat
Description: What a connected worker platform is, its benefits and use cases across manufacturing, oil & gas, mining and more for industrial organizations. | VSight
In today’s fast-paced, digitalized industrial landscape, staying efficiently connected is not just important but a growing priority. Technological advancements have revolutionized business operations, and the concept of the Connected Worker Platform has emerged as a game-changer. This innovative solution goes beyond traditional remote collaboration, integrating multiple platforms and adding new features to create a unified, cohesive system that enhances training, productivity, safety, collaboration, and access to knowledge. In this blog post, we explore what this transformation entails, its benefits, and its applications across various industries.
#### What is a Connected Worker Platform?
A Connected Worker Platform is a comprehensive digital ecosystem that leverages advanced technologies to connect workers, equipment, and systems in real time. It integrates various tools and platforms into a unified interface, enabling seamless collaboration, knowledge sharing, and workflow processes. This platform combines the best features of remote collaboration, [augmented reality (AR)](https://vsight.io/glossary/what-is-augmented-reality/), [artificial intelligence (AI)](https://vsight.io/glossary/what-is-an-industrial-ai-copilot/), Internet of Things (IoT), and big data analytics to create a smart, connected environment for industrial operations.
#### End-Users of a Connected Worker Platform
When thinking about connected workers in industrial settings, it’s natural to focus on frontline roles such as operators and field technicians. However, the benefits of connected worker technologies extend across the entire organizational spectrum.
**Operators:** Connected operators use real-time systems that support their actions effectively. This includes [digital instructions](https://vsight.io/vsight-workflow/), IoT-driven quality assurance tools, interactive dashboards, and communication channels for immediate issue reporting. Automated error detection and intuitive computer vision systems further enhance operational efficiency.
**Field Technicians:** [Field technicians](https://vsight.io/glossary/what-is-field-service/) tackle intricate tasks in challenging environments. Digital technologies provide them with vital support, such as mobile-accessible schematics and direct connections to centralized support centers, ensuring they have the information they need at their fingertips.
**Engineers:** In today’s agile manufacturing environment, engineers require visibility into real-time production metrics. Connected platforms empower them to monitor key performance indicators (KPIs) closely and make timely adjustments to software, hardware configurations, and production processes.
**Executives:** For leadership, the focus is on leveraging data generated by connected processes to drive strategic decision-making. While not directly involved in day-to-day operations, executives utilize this data to formulate informed business strategies and optimize operational efficiencies.
#### Benefits of a Connected Worker Platform
In today’s digitalized industrial world, the benefits of a Connected Worker Platform are plentiful. This innovative solution not only enhances communication and collaboration but also drives productivity, safety, and data-driven decision-making. By integrating advanced technologies into a unified system, businesses can unlock new levels of efficiency and effectiveness across their operations. Here are some of the key benefits of adopting a Connected Worker Platform.
#### Enhanced Communication and Collaboration:
- Real-time communication features enable collaboration with AR annotations and 3D objects, bridging the gap between [on-site workers and remote experts](https://vsight.io/ar-remote-assistance/).
- Collaboration features enable teams to work together on complex tasks, regardless of their physical locations.
#### Increased Productivity:
- [Digital workflows and specific work orders](https://vsight.io/glossary/what-is-multimodal-sop/) streamline processes and reduce downtime, ensuring that tasks are completed efficiently and on schedule.
- IoT-driven automation of routine tasks frees up workers to focus on higher-value activities.
#### Improved Safety:
- Experts can monitor in real-time and identify potential hazards. Using AR annotations, they can then guide and assist in taking proactive measures to prevent accidents.
- AI and AR assistance provide step-by-step instructions and virtual guidance, reducing the risk of human error by providing necessary assistance digitally when needed.
#### Data-Driven Decision Making:
- IoT sensors collect real-time data from equipment, providing insights into performance, maintenance needs, and potential issues.
- Advanced analytics transform raw data into actionable insights, empowering managers to make informed decisions.
#### Flexibility and Scalability:
- The platform’s all-in-one design allows businesses to scale their operations and adapt to changing needs without significant disruptions.
- [Adaptive integrations with CMMS, SAP, API, Microsoft](https://vsight.io/technology/integration/), and more ensure that the platform meets the unique and specific requirements of different industries.
#### Use Cases of Connected Worker Platforms in Various Industries
The numerous benefits of a Connected Worker Platform extend across various industries by effectively addressing industry-specific challenges and enhancing operational efficiency. These platforms are transforming access to knowledge, streamlining work order management, improving safety, and driving productivity. Here are some key use cases that highlight their impact in different sectors.
#### Manufacturing:
- **Assembly Line Efficiency:** Real-time data from IoT sensors optimize [assembly line operations](https://vsight.io/industries/manufacturing/), reducing bottlenecks and enhancing productivity.
- **Quality Control:** Experts can assist field workers with the help of AR annotations in conducting precise inspections, ensuring that products meet stringent quality standards.
#### Oil & Gas:
- **Remote Inspections:** Remote collaboration tools enable experts to conduct virtual inspections of offshore rigs, minimizing the need for on-site visits.
- **[Predictive Maintenance](https://vsight.io/glossary/what-is-predictive-maintenance/):** IoT sensors monitor equipment health, predicting failures before they occur and scheduling maintenance proactively.
#### Mining:
- **Worker Safety:** Experts can monitor and ensure the safety of field workers with the help of AR annotated alerts during hazardous conditions in mines.
- **Operational Efficiency:** Unified workflows streamline [mining operations](https://vsight.io/industries/mining/), from extraction to transportation, improving overall efficiency.
#### Automotive:
- **Training and Onboarding:** Augmented reality provides [immersive training experiences for new employees](https://vsight.io/technician-onboarding-training/), accelerating their learning curve.
- **Supply Chain Management:** Real-time data from IoT sensors improve supply chain visibility, ensuring timely delivery of parts and materials.
#### Construction:
- **Project Management:** Unified platforms enable seamless coordination between various teams ensuring that construction projects stay on schedule.
- **Safety Protocols:** Real-time monitoring and augmented reality guides ensure that workers adhere to safety protocols, reducing the risk of accidents.
#### Maritime:
- **Fleet Management:** IoT sensors provide real-time data on vessel performance, enabling efficient fleet management and reducing operational costs. Remote collaboration and assigning digital work orders also help with claim handling operations.
- **Crew Training:** Augmented reality offers interactive training for crew members, enhancing their skills and readiness for various scenarios.
#### Conclusion
The Connected Worker Platform represents a significant advancement in the industrial sector, offering numerous benefits that transform how businesses operate. By enhancing communication, increasing productivity, improving safety and training, and enabling data-driven decision-making, the Connected Worker Platform helps industries optimize their processes and achieve higher levels of efficiency. Its flexibility and scalability ensure that it can adapt to the unique needs of various sectors, from manufacturing and oil & gas to mining, automotive, construction, and maritime. As industries continue to embrace digital transformation, the Connected Worker Platform stands out as an important tool for driving operational excellence and sustaining a competitive advantage in the modern industrial landscape.
To go deeper, explore [11 reasons to adopt a connected worker platform](https://vsight.io/blog/11-reasons-to-use-connected-worker-platforms-and-make-your-workforce-connected/) or read our [connected worker platform buyer's guide](https://vsight.io/connected-worker-platform-buyers-guide/) for help evaluating and choosing the right solution.
## Frequently asked questions
**What is a connected worker platform?**
A connected worker platform is a comprehensive digital ecosystem that connects workers, equipment, and systems in real time through a unified interface. It combines remote collaboration, augmented reality, AI, IoT, and big data analytics to enable seamless collaboration, knowledge sharing, and workflow processes across industrial operations.
**Which industries use connected worker platforms?**
Connected worker platforms are used across manufacturing, oil and gas, mining, automotive, construction, and maritime. Typical applications include assembly line efficiency, remote inspections, worker safety, predictive maintenance, training and onboarding, and streamlined work order management.
**Who are the end users of a connected worker platform?**
The benefits extend across the whole organization, not just frontline roles. Operators use real-time systems and digital instructions, field technicians get mobile schematics and remote support, engineers monitor real-time production KPIs, and executives use the resulting data to drive strategic decisions.
**How does AR remote assistance improve safety on a connected worker platform?**
Experts can monitor operations in real time and identify potential hazards, then use AR annotations to guide workers and help them take proactive measures to prevent accidents. AR and AI assistance also provide step-by-step guidance that reduces the risk of human error.
---
### Navigating Industrial Efficiency: A Comparative Review of Smart Glasses
URL: https://vsight.io/blog/navigating-industrial-efficiency-a-comparative-review-of-smart-glasses/
Published: 2024-02-26 · Updated: 2024-02-26
Author: Vedat
Description: A comparative review of industrial smart glasses—RealWear, Vuzix, Rokid, and Apple Vision Pro—with features, benefits, and limitations.
In today’s industries, technological advancements are revolutionizing the way operations are conducted. Among these innovations, smart glasses have emerged as a game-changer, offering unparalleled opportunities for enhanced efficiency, safety, and productivity beyond physical boundaries.
As VSight, we understand the pivotal role that hardware, particularly smart glasses, plays in fostering a mutually beneficial relationship with our platform. Smart glasses amplify the effectiveness of the overall software experience while the capabilities of smart glasses are also elevated with a industrial AR platform such as VSight.
Across diverse industries worldwide, including machinery, manufacturing, mining, construction, and even healthcare, VSight platform paired with smart glasses is utilized daily to streamline operations, enhance productivity, and ensure safety. In this ever-evolving landscape, the synergy between VSightplatform and smart glasses exemplifies innovation at its finest, empowering industries to achieve new heights of efficiency and collaboration.
In this comprehensive review, we delve into the top smart glasses brands and models tailored specifically for industrial applications, shedding light on their unique features, benefits, and potential limitations.
#### RealWear Navigator 500
Expanding upon the worldwide acclaim garnered by its renowned RealWear HMT-1, RealWear’s Navigator 500 stands out for its versatility and rugged design, making it compatible with various personal protective equipment. The hot-swappable battery ensures uninterrupted usage throughout the work shift, while the IP66 certification guarantees protection against dust and high-pressure water. The limited control options, primarily reliant on voice commands can appear to be a downside. Additionally, the absence of 4K video recording and a comparatively smaller display might deter some potential users.
Its modular camera sensor, with the option of adding a thermal camera, provides invaluable insights for maintenance and inspection tasks as RealWear Navigator 500 is a common choice for various industries such as automotive while completing operations such as after-sales services and repair processes.
#### RealWear Navigator 520
Building upon the success of its predecessor, the Navigator 520 offers several enhancements, including a 20% larger screen for improved visibility and bolder, brighter colors for a more pleasant viewing experience. The larger eye box and longer eye relief further enhance viewability, while the option for an explosion-proof model, the Z1, caters to specific safety requirements. Nevertheless, similar to the Navigator 500, limited control options and the absence of 4K video recording remain notable drawbacks.
RealWear has set a new standard with the Navigator 500 and Navigator 520, revolutionizing the deployment of assisted reality and XR technologies in leading industrial firms worldwide. From automotive and logistics to manufacturing, food & beverage, and energy sectors, companies now have the capability to provide instant access to online resources and expertise for over 100 million frontline industrial workers.
#### Vuzix Blade 2
Vuzix Blade 2 impresses with its full UV protection lenses and safety certification, ensuring optimal eye protection in industrial settings. The range of controls, including multilingual voice commands and a touchpad with multi-finger support, offers flexibility and ease of use. However, the restricted field of view and display limited to the right eye may pose challenges for certain users. Additionally, its durability and suitability for rugged environments fall short compared to competitors.
The successor of Vuzix Blade, Vuzix Blade 2, is highly suitable for industries such as construction and machinery for use-cases like inspection and training sessions with enhanced securitymeasures especially thanks to its rich command options and ergonomic design for extensive usage while its relatively lower price compared to the market acting as another motivation especially for larger operational teams.
#### Vuzix Shield
The Vuzix Shield boasts advanced optics for crisp video quality with contextual information, enhancing situational awareness in industrial operations. Smartphone integration via built-in Bluetooth enables seamless communication and hands-free operation, while the stereo camera delivers high-quality images and videos. Nevertheless, the monochrome display and the need to fold the screen for switching between displays may hinder user experience.
The design of Vuzix Shield resembling standard glasses is definitely an additional motivational factor for everyday usage in industrial operations. The glasses are providing enhanced collaboration capabilities especially in manufacturing facilities or construction sites to reduce errors as well as in logistics and warehousing operations by facilitating efficient tracking, scanning and inventory management.
#### Vuzix M4000
With its long-life battery and 4K display resolution, the Vuzix M4000 offers superior performance for extended industrial use. Its lightweight design ensures comfort during prolonged wear, yet its fragility and inconsistent voice control in noisy environments may present challenges, particularly in heavy industries.
The durable battery, see-through display and light design of Vuzix M4000 make the smart glasses an attractive hardware for medical use apart from the relatively more traditional realm of smart glasses which is for industrial use-cases. In health industry, Vuzix M4000 is actively being used for assisting surgeons in delivering effective and efficient care by offering a valuable first-person viewpoint, promoting widespread recording and sharing of procedures, in the process. The usage of the smart glasses enhances patient care, facilitates training and skill development, and boosts overall surgical efficiency.
#### Rokid XCraft WiFi Standard
The Rokid XCraft WiFi Standard excels in adaptability and durability, catering to a wide range of industries and rugged work environments. Its wide field of view and long-life battery ensure uninterrupted productivity. The 5G module also provides access to IoT data to obtain essential information while working with digital workflows real-time. Depending on the industry, the most notable downsides of the device is being usable only with work helmets and its hefty weight for prolonged use.
With ATEX and IECEx Zone 1/2 and Zone 21/22 certifications, along with an IP66 rating, X-Craft ensures compliance with stringent safety standards required in high-risk industries like oil & gas, mining, manufacturing and utilities. This level of certification boosts user confidence, demonstrating X-Craft’s capability to withstand challenging conditions and operate reliably in harsh production environments, ultimately enhancing productivity and safety. However, these additional durability and protection measures makes the device on the higher-end of pricing spectrum among smart glasses.
#### Apple Vision Pro
As a newcomer to the smart glasses market, Apple’s Vision Pro has generated considerable anticipation within the industrial sector apart from its potential for entertainment-oriented use-cases. Leveraging Apple’s reputation for innovation and user-friendly design, the Vision Pro holds promise for revolutionizing industrial operations across various sectors, including construction, machinery, mining, oil & gas, and more.
The inclusion of the Apple Vision Pro in the landscape of industrial smart glasses underscores the growing significance of wearable technology in driving efficiency, safety, and productivity. Field Workers are going to have further independence and flexibility thanks to the enhanced AR capabilities of the device as their viewing experience of a work instruction page or a remote session with an expert will be beyond the boundaries of a smart glass optic.
The Vision Pro holds promise for revolutionizing industrial workflows, offering intuitive controls, immersive AR experiences, and robust security measures. As the endless capabilities of the device have already started to go viral in social media platforms for B2C use, the year of 2024 will definitely provide concrete examples of use-cases in the industrial strength of Apple Vision Pro.
#### Conclusion
The selection of the ideal smart glasses model for industrial use depends on various factors, including durability, control options, display quality, compatibility and also the allocated budget. While each model offers distinct advantages, it’s essential to weigh these against potential limitations to make an informed decision that aligns with your specific operational requirements. Incorporating smart glasses into industrial workflows has the potential to revolutionize efficiency, safety, and productivity, paving the way for a more connected and streamlined future in industrial operations.
## Frequently asked questions
**Which smart glasses does VSight support?**
VSight runs on smart glasses including RealWear, Vuzix, Epson, and Rokid, as well as on iOS, Android, and Windows devices. This lets frontline workers use hands-free wearables while remote experts join from a phone or computer.
**How do you choose the right industrial smart glasses?**
The ideal model depends on factors such as durability, control options, display quality, compatibility, and your allocated budget. Each model offers distinct advantages, so weigh these against its limitations to match your specific operational requirements.
**Which industries use smart glasses with an AR platform like VSight?**
The VSight platform paired with smart glasses is used daily across machinery, manufacturing, mining, construction, and healthcare. It helps streamline operations, enhance productivity, and ensure worker safety beyond physical boundaries.
**Are VSight remote sessions secure?**
VSight sessions are WebRTC-encrypted and the platform is GDPR-compliant, HIPAA-compliant, and ISO 27001 certified. It is trusted by 200+ companies across 30+ countries.
---
### Enhancing Industrial Operations: The Dynamic Duo of Smart Glasses and AR Solutions
URL: https://vsight.io/blog/enhancing-industrial-operations-the-dynamic-duo-of-smart-glasses-and-ar-solutions/
Published: 2023-10-17 · Updated: 2023-10-17
Author: Vedat
Description: Pairing smart glasses with AR software for industrial operations: what to look for in hardware and how the combo beats traditional remote support. | VSight
In today’s fast-paced and geographically expanded industrial landscape, remote collaboration has become more crucial than ever before. The convergence of cutting-edge hardware and innovative software has paved the way for groundbreaking solutions that amplify efficiency, safety, and overall operational excellence. In this blog post, we’ll dive into the symbiotic relationship between smart glasses and augmented reality solutions, exploring what to look for in smart glasses, the benefits they bring, and why integrating them with specialized AR software is the key to unlocking their full potential.
## What to Look for in Smart Glasses: Beyond the Basics
When it comes to selecting the right smart glasses for your industrial operations, there’s more to consider than just the hardware specifications. Here are some essential factors to look for:
**Security Measures:** Security is paramount in any industrial setting. Smart glasses should have robust encryption and authentication mechanisms to ensure that sensitive data remains confidential and protected from unauthorized access.
**Certifications and Compliance:** Look for smart glasses that adhere to industry-specific certifications and standards. These certifications validate the device’s reliability, quality, and safety for use in industrial environments.
**Durability and Hazard Resistance:** Industrial operations often expose workers to physical hazards. Smart glasses should be designed to withstand rugged conditions, protecting both the wearer and the device from harm.
**User Interface and Comfort:** An intuitive user interface and ergonomic design suitable for your operational needs are crucial for prolonged use. Comfortable smart glasses enhance user adoption and minimize distractions during tasks.
## The Synergy of Smart Glasses and AR Software: Beyond Traditional Solutions
While smart glasses provide a hands-free and immersive experience, they become truly transformative when paired with specialized AR software. Many companies mistakenly assume that acquiring smart glasses alone is sufficient for remote collaboration. However, the integration of an AR platform is where the real power lies as there are many benefits coming from this perfect marriage.
**Seamless Data Integration and Visualization:**
AR software bridges the gap between hardware and actionable insights. It allows for real-time data visualization, overlaying crucial information onto the wearer’s field of view, thanks to the power of AR. This empowers workers with contextual information, enhancing decision-making and task execution.
**Guided Workflows for Training and Onboarding**
AR software can guide workers through complex tasks with step-by-step instructions overlaid onto their view. This is particularly beneficial for training new employees, reducing errors, and improving overall operational efficiency.
**Enhanced Communication and Collaboration:**
While traditional communication tools like Microsoft Teams serve their purpose, AR software takes collaboration to a new level. It enables remote experts to provide real-time seamless guidance through anchored annotations, voice commands, and live video streams, all directly visible through the smart glasses, removing physical boarders, in the process.
**Customization and Integration:**
Unlike one-size-fits-all solutions, specialized AR software can be tailored to your specific industrial processes and needs. It can integrate with existing systems, databases, and workflows, creating a seamless ecosystem that optimizes operations.
In the realm of industrial remote collaboration, the smart glasses represent the hardware foundation, while AR software acts as the dynamic enabler. The combination of these two elements results in a valuable solution that transcends the limitations of traditional approaches. As industries evolve, companies must recognize that investing in both smart glasses and specialized AR software is the true key to maximizing effectiveness, safety, and operational excellence.
By understanding what to look for in smart glasses, acknowledging the limitations of standalone hardware, and embracing the potential of AR software, industries can unlock a new era of remote collaboration that empowers their workforce and elevates their competitive edge. The journey toward enhanced industrial operations starts with the harmonious partnership of smart glasses and AR software, setting the stage for a more connected and efficient future.
## Frequently asked questions
**Why pair smart glasses with AR software instead of using smart glasses alone?**
Smart glasses are the hardware foundation, but AR software is the dynamic enabler that unlocks their full potential. The software adds real-time data visualization, guided step-by-step workflows, and anchored annotations, so the combination transcends the limits of standalone hardware for remote collaboration.
**What should I look for when choosing smart glasses for industrial operations?**
Look beyond the raw hardware specs at security measures such as robust encryption and authentication, industry-specific certifications and compliance, durability and hazard resistance for rugged conditions, and an intuitive user interface with comfortable ergonomics. These factors drive user adoption and keep sensitive data protected.
**Which smart glasses does VSight support?**
VSight runs on iOS, Android, and Windows as well as smart glasses including RealWear, Vuzix, Epson, and Rokid. This lets remote experts guide field workers hands-free through anchored AR annotations and live video.
**Is data shared through the AR platform secure?**
Security is paramount in industrial settings, so smart glasses should offer robust encryption and authentication to keep sensitive data confidential. VSight itself is WebRTC-encrypted and certified to GDPR, HIPAA, and ISO 27001 standards.
---
### What Makes VSight Stand Out: Key Differentiators Among Industrial AR Solutions
URL: https://vsight.io/blog/what-makes-vsight-stand-out-key-differentiators-among-industrial-ar-solutions/
Published: 2023-06-22 · Updated: 2023-08-27
Author: Vedat
Description: What sets VSight apart from other industrial AR solutions—intuitive, device-agnostic, AR Plus annotations, integrations, and strong security.
Augmented Reality (AR) technology is revolutionizing not only the consumer world but also B2B and B2B2C businesses. It provides valuable solutions across industrial organizations, ranging from enhancing remote collaboration to delivering immersive training experiences. The market sees a constant influx of industrial AR solutions on a daily basis, making it challenging for organizations to select the most suitable one, especially without prior experience on any platform. [In our previous blog post,](https://vsight.io/blog/key-factors-in-selecting-an-industrial-ar-platform/) we delved into the process of choosing an industrial AR solution and highlighted the key factors to consider. In this blog post, we will focus on why VSight stands out among the available industrial AR solutions and explore the distinctive features that set it apart from other alternatives, making it the preferred choice for numerous industries.
#### Simple and Intuitive Interface
VSight’s interface is clean and user-friendly. It requires no additional IT rollouts or extensive training, allowing employees to start using the platform immediately. This saves time and resources, eliminating potential resistance to adopting new technologies and upgrading collaboration methods.
#### Device-Agnostic
VSight recognizes the diverse scenarios, needs and use cases of users when it comes to accessing and utilizing the platform. Therefore, it offers flexible and device-agnostic solutions, empowering users with alternatives. The applications for both VSight Remote and VSight Workflow are readily available in app stores, enabling seamless usage on smartphones, tablets, and smart glasses. This accessibility ensures that users can harness the collaborative potential of AR across a wide range of devices, facilitating remote collaboration regardless of available hardware.
Additionally, VSight takes it a step further by enabling users to join AR sessions or start a workflow directly from a web browser. With a simple click on a guest link, participants can access the session without the need for any prior specific device or app installation. This browser-based accessibility expands the reach of VSight platform, allowing external or occasional users to effortlessly join sessions at their convenience.
#### Quick Access Methods
VSight provides multiple access methods to simplify the user experience. Users can join AR collaboration sessions or start workflows effortlessly through QR codes, Outlook integration, field ID codes, or guest links for meeting invites. Additionally, VSight Remote provides a user-friendly interface for creating different types of rooms to accommodate various operational scenarios. Whether you need a permanent room for ongoing collaboration, a one-time meeting space, or an impromptu call setup, VSight Remote makes it effortless to create and customize rooms accordingly. If needed, VSight Remote can also be used in China thanks to a separate server landscape. On the other hand, VSight Workflow even allows offline usage, enabling field workers to complete tasks and submit them later when internet access is available.
#### Advanced Collaboration Capabilities: AR Plus
VSight takes AR collaboration to the next level with its AR Plus feature. It offers a wide range of annotations, such as sticky annotations and live pointers on video streams, viewing 3D models in the physical environment with the ability to move, scale and rotate, sharing and annotating on PDF manuals, measuring tools, and object recognition with AI. These powerful tools enhance communication and understanding, enabling effective collaboration during operations like maintenance, after sales service, remote inspections, training or commissioning.
#### Integrations
VSight platforms are designed to easily integrate with existing IT systems. Besides storage integrations, VSight also supports active directory integration. One useful integration is the Outlook Integration feature, enabling users to send meeting invitations directly from Microsoft Outlook instead of using the VSight platform. Moreover, for companies using ticketing systems, VSight provides the flexibility to integrate its platform. This integration streamlines collaboration by capturing relevant information and interactions within the established ticketing system, promoting efficient communication and issue resolution.
#### Comprehensive Archiving and Storage
In today’s data-driven world, archiving and storing information is crucial. VSight addresses this need by providing comprehensive archiving and storage capabilities. The platform retains all chats, shared files, session recordings, and other relevant data, ensuring vital information is readily accessible. This feature enhances knowledge sharing, facilitates regulatory compliance, and supports historical analysis. Users can choose to store their data on VSight’s servers or their physical servers based on preference.
#### White Labeling
VSight also sets itself apart by offering whitelabeling capabilities, allowing organizations to customize the platform’s design to reflect their own branding. With whitelabeling, companies can incorporate their colors, logos, and visual identity into the VSight platform, creating an immersive experience for their users. This customization extends to the user interface, ensuring that employees and clients feel a sense of familiarity and connection while using the platform. Furthermore, VSight enables their users to take their customization a step further by offering the option to download a unique app from app stores. The ability to have a custom app reinforces the organization’s brand presence and enhances user engagement, resulting in a more cohesive and professional collaboration experience.
#### Flexible License Model
VSight offers a flexible and cost-effective license model that sets it apart from other AR solutions. With VSight, organizations only pay for their in-house experts, while an unlimited number of participants can be created free of charge. This model eliminates the financial burden associated with scaling collaboration efforts, allowing businesses to invite as many participants as needed without incurring additional costs. To further enhance cost-effectiveness and scalability, VSight provides floating licenses. With floating licenses, organizations have the flexibility to pay for the number of sessions they want to run in parallel, rather than paying for the number of experts. The combination of a free participant model and floating licenses makes VSight an ideal choice for organizations of all sizes, allowing them to focus on achieving their objectives without worrying about the financial implications of expanding their collaboration capabilities.
#### Integrated Communication Capabilities
On VSight platform, users can effectively convey their thoughts and ideas, transcending language barriers and geographical limitations. Alongside audio/visual communication with AR features, VSight Remote offers integrated chat functionality. Users can engage in text-based conversations with message translation to their preferred language. Reaction buttons provide quick guidance, especially in noisy environments, facilitating seamless communication. This feature strengthens collaboration and knowledge sharing while avoiding misunderstandings. VSight Workflow with its automatic translation of workflow instructions, allows users to conveniently view content in their preferred language.
#### Effective Reporting
Tracking progress and documenting insights are essential for industrial operations. Both VSight Remote and VSight Workflow offer comprehensive tools for capturing and documenting key information, facilitating effective reporting. The platform provides a clear overview of collaboration sessions or completed tasks, empowering teams to communicate outcomes, analyze data, and make informed decisions. Creating insightful reports within the platform saves time and effort, streamlining the reporting process, and enabling effective collaboration to review progress, identify bottlenecks, and track milestones. This functionality promotes transparency and accountability, ensuring projects stay on track and meet deadlines.
#### High-Level Security Measures and GDPR Compliance
VSight understands the importance of data security and privacy. The platform incorporates robust security measures, including encryption protocols and custom user access controls, prioritizing data protection. Moreover, VSight adheres to the strict guidelines of the General Data Protection Regulation (GDPR), ensuring compliance and ethical handling of user data. This alleviates concerns about potential data breaches and allows users to focus on enhancing effectiveness through VSight’s collaboration offerings.
#### Top-Notch Customer Support
VSight is dedicated to ensuring customer satisfaction through exceptional support. Our highly responsive and solution-oriented Customer Success team is always available to address queries, troubleshoot issues, and provide guidance to users. Whether it’s through live chat support, helpful documentation, or personalized assistance, VSight goes the extra mile to ensure that customers receive the necessary support to maximize their AR collaboration experience at every step of their journey.
#### Conclusion
VSight differentiates itself from other industrial AR solutions through its exceptional features, unwavering commitment to user experience, robust security measures, and unparalleled support, making it the top choice for businesses seeking a dependable and user-friendly AR solution. By leveraging the potential of augmented reality technology, VSight enables teams to collaborate seamlessly, optimize workflows, and discover endless opportunities within their industries.
## Frequently asked questions
**Does a guest need to install an app to join a VSight AR session?**
No. Guests can join an AR session or start a workflow directly from a web browser by clicking a guest link, with no prior device setup or app installation required.
**Which devices does VSight run on?**
VSight is device-agnostic and runs on iOS, Android, Windows, and smart glasses such as RealWear, Vuzix, Epson, and Rokid. The VSight Remote and VSight Workflow apps are available in app stores for smartphones, tablets, and smart glasses.
**What is the AR Plus feature?**
AR Plus is VSight's advanced collaboration toolset that adds sticky annotations and live pointers on video streams, viewing 3D models in the physical environment with the ability to move, scale and rotate, PDF manual annotation, measuring tools, and AI object recognition.
**Is VSight secure and GDPR-compliant?**
Yes. VSight uses encryption protocols and custom user access controls, is GDPR-compliant and ISO 27001 certified, and lets organizations store data on VSight's servers or their own physical servers.
---
### Key Factors in Selecting an Industrial AR Platform
URL: https://vsight.io/blog/key-factors-in-selecting-an-industrial-ar-platform/
Published: 2023-05-25 · Updated: 2023-08-27
Author: Vedat
Description: Choosing an industrial AR platform? Compare the key factors—integration, tracking, remote collaboration, scalability, and security.
In recent years, Augmented Reality (AR) has become a game-changer in various industries, transforming how we interact with technology. Its ability to boost productivity, enhance safety, and streamline processes has made AR an invaluable tool in industrial settings. As organizations increasingly view AR platforms as essential for operations such as maintenance, training, and customer service, the challenge lies in selecting the right platform. In this blog post, we will explore the top factors to look for when choosing an industrial AR platform to help you make an informed decision.
#### Compatibility and Integration
When selecting an industrial AR platform, it is crucial to consider its compatibility with your existing infrastructure. Look for a platform that seamlessly integrates with your hardware, software, and data systems. The ability to connect with different devices, sensors, and enterprise systems is vital for a smooth implementation and utilization of AR technology in your industrial processes. Ensure that the platform you choose doesn’t create complications with your current tools, as the goal is to simplify your operations.
#### Real-time Data Visualization
Industrial AR platforms should offer real-time data visualization capabilities, allowing users to overlay relevant information onto the physical environment. Whether it’s equipment performance metrics, process instructions, or safety warnings, the platform should seamlessly display contextual information in the user’s field of view. It’s important to ensure that the platform supports various forms of data visualization, enabling you to tailor it to your specific operational requirements.
#### Robust Tracking and Calibration
Accurate tracking and calibration are crucial for the success of any AR application. A reliable industrial AR platform should provide precise tracking of objects and environments, ensuring that virtual elements are firmly anchored in the real world. Look for platforms that utilize advanced tracking technologies such as simultaneous localization and mapping (SLAM), markerless tracking, or computer vision-based tracking. These technologies ensure a high level of accuracy and stability in your remote operations.
#### Advanced Remote Collaboration Features
In today’s interconnected world, remote collaboration capabilities are increasingly important. Look for an industrial AR platform that facilitates real-time collaboration among team members, regardless of their physical location. Features such as real-time annotations on video streaming and pdf manuals or viewing 3D models on real field view can significantly enhance collaboration and troubleshooting efforts, leading to improved productivity and reduced downtime. Consider platforms that provide easy access and a strong audio and visual connection. If applicable, seek integration with your existing infrastructure, including a ticketing system.
#### Scalability and Flexibility
Consider the scalability and flexibility of the AR platform to ensure its long-term viability for your organization. Will the platform be able to accommodate your future needs as your operations grow? Look for a solution that allows for easy scaling, both in terms of user adoption and functionality expansion. A flexible platform enables you to adapt and customize AR experiences to fit specific use cases and workflows within your industrial environment.
#### Security and Data Privacy
Industrial AR platforms handle sensitive data and may access critical systems. Prioritizing security and data privacy is essential when evaluating platforms. Ensure that the AR platform adheres to industry-standard security protocols, including encryption, access controls, data storage alternatives, and authentication mechanisms. Additionally, consider the platform’s compliance with relevant data protection regulations such as GDPR to safeguard your organization’s sensitive information.
#### Ease of Use and Training
User experience plays a significant role in the successful adoption of any technology. An intuitive and user-friendly interface can significantly reduce the learning curve and enable quicker onboarding for your workforce. Look for an industrial AR platform that offers a straightforward user interface and provides comprehensive training and support materials. A responsive customer success team is also beneficial.
#### Robust Reporting
Additionally, prioritize platforms with robust reporting capabilities, allowing you to record, archive, and share session history for potential further use, particularly for training and reconciliation purposes.
#### Conclusion
Selecting the right industrial AR platform is a critical decision that can significantly impact your organization’s operational efficiency, productivity, and safety. By considering factors such as compatibility, data visualization, tracking accuracy, collaboration capabilities, scalability, security, and ease of use, you can make an informed choice that aligns with your specific needs. Invest time in evaluating different platforms, exploring demos, and seeking expert advice to find an industrial AR platform that empowers your organization in industrial operations by removing physical boundaries and increasing effectiveness.
## Frequently asked questions
**What are the key factors in selecting an industrial AR platform?**
Focus on compatibility and integration with your existing hardware, software, and data systems, plus real-time data visualization, robust tracking and calibration, remote collaboration features, scalability, security, and ease of use. Weighing these factors together helps you match a platform to your specific industrial workflows.
**How does AR tracking keep virtual content anchored in the real world?**
A reliable industrial AR platform uses advanced tracking technologies such as simultaneous localization and mapping (SLAM), markerless tracking, or computer vision-based tracking to firmly anchor virtual elements in the real environment. VSight anchors AR annotations in 3D so they stay locked to the physical object during a session.
**Is an industrial AR platform secure and GDPR-compliant?**
Look for a platform that follows industry-standard security protocols including encryption, access controls, and authentication, and that complies with regulations such as GDPR. VSight is GDPR-compliant, HIPAA-compliant, and ISO 27001 certified, with WebRTC-encrypted sessions.
**Does using an industrial AR platform require installing an app?**
It depends on the platform, but access should be simple with a strong audio and visual connection. VSight lets guests join through the browser with no app to install, and it runs on iOS, Android, Windows, and smart glasses such as RealWear, Vuzix, Epson, and Rokid.
---
### How are Industrial AR Collaboration Tools Different from Teams and WhatsApp?
URL: https://vsight.io/blog/how-are-industrial-ar-collaboration-tools-different-from-teams-and-whatsapp/
Published: 2023-05-09 · Updated: 2023-08-28
Author: Vedat
Description: How industrial AR collaboration tools differ from Teams and WhatsApp: interactivity, reporting, enterprise security and the power of AR. | VSight
In today’s fast-paced business environment, industrial organizations are always looking for innovative technologies to increase productivity, reduce costs, and improve efficiency. One promising technology is augmented reality (AR), which can revolutionize industrial operations by providing real-time, interactive information to field workers. But how do industrial AR solutions differ from commonly used communication tools like Teams and WhatsApp? In this blog post, we’ll explore the key differences and explain why AR solutions are crucial for industrial operations.
Industrial AR solutions overlay digital information on physical objects and environments, allowing workers to interact with it in real-time. This technology enables workers to receive instructions, visualize 3D designs in their physical environment, and access important data without switching between devices. AR platforms facilitate collaboration between experts and field workers during various industrial operations such as customer service, repair, and maintenance.
#### Interactivity
Industrial AR solutions and Teams and WhatsApp serve different purposes and cater to different audiences. Teams and WhatsApp are designed for team collaboration in office settings, while AR platforms are specifically aimed at addressing the needs of deskless workers. Unlike Teams and WhatsApp, industrial AR offers interactive and contextual features such as ‘see what I see,’ real-time annotation on video streams, and viewing 3D models in real environments. Teams and WhatsApp mainly rely on text-based communication through written messages, voice calls, and video conferences, lacking the advanced capabilities provided by industrial AR.
On the other hand, industrial AR solutions are designed for field use. Through a heads-up display (HUD) that overlays digital information on the physical environment in real-time, they allow workers to access data and instructions seamlessly. For example, workers can use voice commands or gestures to interact with complex designs and identify specific components. Some AR solutions also offer text-based translation for international operations. This interactivity improves productivity and reduces errors in industrial operations.
#### Reporting
Reporting is an essential part of industrial operations, and industrial AR collaboration solutions offer enhanced reporting features compared to Teams and WhatsApp. AR solutions provide options to record sessions, including text, documents, 3D objects, edited files, and participant history. These recorded details can be revisited long after the session, and meeting notes can be shared for reporting purposes.
Most industrial organizations use a ticketing system, and AR platforms offer solutions that integrate with these systems. With detailed reporting features, service companies can utilize officially registered time stamps for billing purposes. These reporting capabilities, along with ticket system integration, demonstrate how AR solutions are tailored to the needs of industries compared to Teams and WhatsApp.
#### Enterprise Level Security
Data security is crucial for industrial companies, and AR platforms prioritize secure storage, processing, and transfer of data. They offer additional protective measures compared to Teams and WhatsApp. Industrial AR solutions adhere to international enterprise level security rules and compliance standards. They provide features like flexible data storage, two-factor authentication (2FA), regularly updated custom passwords, and strong encryption methods. The focus on industrial operations ensures that companies can collaborate without concerns about the safety and security of their data.
#### Compatibility & Ease of Use
Industrial AR solutions offer compatibility beyond Teams and WhatsApp for industrial operations. They can be used with various devices such as smart glasses, smartphones, and tablets. Most AR solutions have dedicated applications or web browser access, making them accessible on different platforms.
Collaboration solutions powered by AR are designed to improve usability for field workers by providing convenient ways to join sessions using QR codes, 6-digit codes, and links for impromptu meetings or integrations with platforms like Outlook. With a specific focus on the industrial workforce, industrial AR platforms outperform alternatives like Teams or WhatsApp in terms of performance and functionality.
#### The Power of AR
AR-powered industrial remote collaboration platforms leverage the power of AR to enhance remote collaboration. They offer features like dynamic annotations, real-time pointers, reaction buttons, collaboration using field snapshots or 3D models in a real environment, measurement tools, and more. These features make AR platforms more suitable for companies compared to Teams or WhatsApp when it comes to boosting operational efficiency.
Considering that AR technology is constantly advancing, using platforms that utilize this technology for industrial needs is an attractive path for companies. It can eliminate physical boundaries, increase productivity, and enhance customer satisfaction.
#### Customized Experience & Support
The overall experience provided by AR-powered collaboration solution providers is another important consideration. Many solution providers continuously improve their services based on user feedback. Unlike Teams or WhatsApp, AR solution providers’ customer success teams assist users with various topics, from onboarding to general user experience. User feedback and specific requests are taken into account to increase user satisfaction by adding new features that cater to their needs.
AR solutions also offer customization options such as white labeling. Companies can use the platform with their own branding, including unique brand names and logos. Furthermore, specific feature requests are more likely to be implemented in AR collaboration platforms compared to the more generic and standardized approach of Teams or WhatsApp.
In conclusion, while Teams and WhatsApp remain valuable communication tools for remote communication, they lack the interactive features, enterprise-level security, compatibility, usability, and customization that industrial AR solutions provide. With AR solutions, workers can receive real-time information about machines they are working on or receive step-by-step instructions for tasks. AR solutions, developed specifically for industrial operations, significantly improve productivity, aid in onboarding and live training, reduce errors, and provide real-time access to critical information. As a result, industrial AR solutions are increasingly important for organizations aiming to stay competitive in today’s fast-paced, data-driven environment.
## Frequently asked questions
**How are industrial AR collaboration tools different from Teams and WhatsApp?**
Teams and WhatsApp are built for office team collaboration and rely mainly on text, voice, and video, while industrial AR tools are built for deskless field workers with interactive features like see-what-I-see, real-time annotation on video streams, and viewing 3D models in real environments. AR platforms also add enhanced reporting, ticket-system integration, and enterprise-level security tailored to industrial operations.
**Do industrial AR tools require field workers to install an app?**
Not necessarily. Most AR solutions offer either a dedicated application or web browser access, and VSight lets guests join through the browser with no app to install. Workers can join sessions using QR codes, 6-digit codes, and links.
**Which devices do industrial AR collaboration tools support?**
They work across smart glasses, smartphones, and tablets, so field teams can use whatever hardware fits the job. VSight runs on iOS, Android, Windows, and smart glasses including RealWear, Vuzix, Epson, and Rokid.
**Are industrial AR platforms secure enough for enterprise use?**
Yes. Industrial AR platforms follow international enterprise-level security standards with features like flexible data storage, two-factor authentication, custom passwords, and strong encryption. VSight is GDPR-compliant, HIPAA-compliant, ISO 27001 certified, and uses WebRTC encryption.
---
### VSight: Ensuring Organizational Security Measures in the Digital World
URL: https://vsight.io/blog/vsight-ensuring-organizational-security-measures-in-the-digital-world/
Published: 2023-04-26 · Updated: 2023-08-28
Author: Vedat
Description: How VSight protects customer data: encrypted communication, 2FA, secure storage, and full GDPR compliance for AR remote collaboration.
In today’s digital age, most of the industries heavily rely on data to drive innovation and operational efficiency. From supply chain management to production planning, data plays a crucial role in every aspect of the manufacturing process. However, the use of external sources and cloud-based technologies has made it increasingly challenging to protect sensitive industrial data. As a result, it has become imperative for companies to ensure that their data is stored, processed, and transferred securely. Failure to do so not only poses a significant risk to the confidentiality and integrity of the data but can also result in financial and reputational damage for the organization.
At VSight, we understand the importance of protecting our customers’ data, which is why we constantly focus on privacy and security comprehensively. We believe that building a robust privacy and security program is the first step in gaining our customers’ trust and confidence in how we value, treat, and safeguard their data. Our commitment to complying with the General Data Protection Regulation (GDPR) is unwavering, and we have dedicated significant resources to ensure compliance.
Our sensitivity to complying with these regulations ensures that our customers’ data is processed and stored securely and that their privacy is protected. By applying state-of-the-art security and privacy measures and adhering to international security compliance standards, we aim to provide our customers with the highest level of protection for their sensitive organizational information.
In this blog post, I will outline these measures and elaborate on our efforts to respect and protect the privacy of our visitors and users in compliance with GDPR, also with other privacy protection laws such as CCPA and HIPAA.
#### Data Storage
Having flexibility in data storage is crucial for organizations to efficiently manage their data. It allows them to choose the best storage option that suits their needs, whether it be cloud storage, physical storage, or a combination of both. This flexibility also enables them to easily scale up or down their storage capacity based on their changing requirements and ensures their data is accessible from anywhere, improving collaboration and productivity.
We offer several options to our customers when it comes to data storage to choose between storing their data on our US or EU servers. This option allows our customers to comply with data privacy regulations, such as GDPR, and ensures that their data is stored in the location that best meets their operational needs. Additionally, our data processing environment is built on the Google Cloud platform. This means that our customers can take advantage of the scalability and reliability of the Google Cloud platform while benefiting from the geographically located data centers that also comply with GDPR and other data privacy regulations.
Apart from the cloud-based options, it is also possible to store the data on your own private cloud or physical server as VSight offers REST API and WebDav integrations upon request. We believe that offering a choice of data storage location and leveraging the Google Cloud platform’s capabilities demonstrate our commitment to providing our customers with the highest level of security and privacy for their sensitive data.
Our platform uses physically secure data centers, which include facilities provided by major cloud storage vendors such as Google Cloud and Microsoft Azure. In particular, we use Google Cloud Datastore as our cloud storage vendor, which are all compliant with certain international information security standards. You can learn more about cloud storage and the organizational security measures VSight implements [from this link.](https://app.vsight.io/security-information)
#### 2FA for the Admin Panel
One way to add an extra layer of protection to your account is by implementing two-factor authentication (2FA). 2FA is a security feature that requires users to provide two forms of identification before granting access to an account, making it even more difficult for hackers to gain unauthorized access. With the increasing frequency of cyber-attacks and data breaches, 2FA has become an essential security measure for organizations.
VSight platforms recognize the importance of having strong password management practices to maintain high security standards. In addition to enforcing a set of password requirements, such as minimum length and complexity, and the option to set the specific requirement for password by the admin, we offer an additional layer of security through two-factor authentication (2FA). By enabling 2FA, users can add an extra level of protection to their accounts by requiring a physical device to complete the second authentication factor. This means that even if an attacker gains access to a user’s password, they will still be unable to access their account without the physical device needed to complete the 2FA process.
Moreover, all the data transactions are encrypted in our platforms. To see further details about API security, encryption standards and the overall security mesures that VSight has for authentication, you can visit our [dedicated page for security](https://vsight.io/security/).
#### End-User Security & Data Encryption
End-user security and data encryption have become essential components in safeguarding sensitive information against cyber threats. With the rise of remote work and cloud-based services, protecting end-users and their devices is more critical than ever. End-user security refers to the measures put in place to ensure that the end-user devices and data remain secure from unauthorized access, theft, or misuse. Data encryption is a fundamental aspect of end-user security and involves encoding sensitive information to prevent unauthorized access.
VSight is aware of the potential internal security risks that may arise from compromised end-user machines used by its employees. To address this, we have implemented a comprehensive set of security measures. These measures include hard drive encryption to protect data, secure data erasure upon decommissioning of laptops, virus/malware protection with automated updates, browsing/traffic control to monitor and filter network traffic, and centralized domain-based authentication. Through these measures, VSight aims to minimize the risks associated with compromised end-user machines and ensure the highest level of security for its employees and customers.
Moreover, to ensure the protection of its customers’ data, VSight has implemented two key strategies: data encryption for long-term data and limited data retention for short-lived data. VSight retains data processing logs for a minimum of three days, after which they are securely deleted. Additionally, upon a customer’s request, VSight provides true data anonymization through data redaction, which is a one-way process that substitutes original data with a predefined set of characters that reveal no information on the original data except that it was anonymized. This approach allows VSight to offer customers the ability to keep their data private and secure while adhering to applicable legal requirements.
To learn more about VSight’s end-user security measures, data encryption and secure data redaction, you can [check this link.](https://app.vsight.io/security-information)
#### 360° Awareness in Security
Providing assistance for our customers to reduce downtime and increase operational efficiency is one of our key goals in VSight. To achieve that, we are constantly monitoring every step that we take about our platforms, including updates and new releases to avoid any potential problem that can cause a security breach or a possible downtime of our own services. Achieving it requires a full-fledged awareness in security.
We keep a close eye on notifications and alerts from multiple sources to detect and handle potential dangers. Before making any code available, we check it for security weaknesses, and we regularly scan our network and systems. Once the tests are done, our engineering team reviews the results. If a new or unfamiliar risk is discovered, it’s logged in our internal issue tracking system and evaluated by our software engineering security panel, who are responsible for addressing any issues. In case fixes are necessary to lessen the risks, they’ll be prioritized based on their severity and scheduled in a way that minimizes service disruptions.
#### Security & Protection Merged with Flexibility
The layers of security and the protective measures we implement in our platforms also work together with our value proposition of enhanced collaboration by removing physical boundaries. Depending on the geographical location, industry or the scope of operations of our customers, it is possible to choose certain preferences regarding security and data storage. The main highlights of our emphasis and offerings regarding security of our users can be listed as;
- Flexible data storage preferences (US, EU or internal servers; duration of the storage)
- 2FA and custom password requirements by the admin
- Device based end-user security
- Strong encryption methods
- Full-fledged security awareness and monitoring
The importance of data security in today’s industrial operations cannot be overstated. With the increasing use of external sources and cloud-based technologies, companies face a daunting task of protecting sensitive data. As VSight, we recognize the significance of data protection, and our comprehensive privacy and security program is a testament to our commitment to ensuring the highest level of security and privacy for our customers’ data. We offer flexible data storage options, 2FA for the admin panel, and end-user security and data encryption measures to safeguard sensitive information against cyber threats and many more. By complying with the GDPR and adhering to international security compliance standards, we guarantee that our customers’ data is processed and stored securely, and their privacy is protected.
As VSight, we apply best state-of-the-art security practices complying with the international security rules and compliance. The encryption infrastructure is applied in all our software components for maximum protection. The protective measures and flexibility offered to our customers are to ensure that the customers data remains to be their data securely, enabling them to collaborate with each other in our platforms where they don’t need to worry about their security and protection to maximize efficiency during their industrial operations.
---
### The Rise of Dark Factories: Benefits and Ethical Implications
URL: https://vsight.io/blog/the-rise-of-dark-factories-benefits-and-ethical-implications/
Published: 2023-03-16 · Updated: 2023-08-28
Author: Vedat
Description: What are dark factories? Explore the benefits of lights-out manufacturing and the ethical implications of fully automated production.
Manufacturing has made significant strides since the first industrial revolution, with new technology constantly transforming the way products are made. Dark factories are one of the many outcomes of these technological advancements.
Dark factories, also known as lights-out factories, are manufacturing facilities that operate with little or no human intervention. These factories rely on automation, robotics, and AI to perform tasks that were initially done by human workers. The result is a factory that can operate 24/7 without interruption, with higher efficiency and lower costs. Some of these factories can even be dark literally, with no human workers actively operating on the premises.
The long-term impact of dark factories on workforce and society is yet to be seen. The apparent boost of effectiveness and efficiency also brings a controversial aftermath of unemployment and loss of human touch, which may affect many companies worldwide, because of their nature of operations, budgets or their state of technological maturity.
While the concept of dark factories has been around for decades, recent advancements have made them more feasible and common than ever before. Today, companies in various industries such as; machinery, automotive, electronics, and pharmaceuticals increasingly turning to dark factories as a way to reduce costs, improve production efficiency, and minimize the risk of human error.
Dark factories have several advantages, including the ability to operate continuously, higher productivity and output, and increased flexibility. Unlike traditional factories that require downtime for maintenance and worker breaks, dark factories can run non-stop, leading to higher productivity and output. Additionally, dark factories are often more flexible than traditional factories, as they can be reprogrammed quickly to produce different products or adjust to changes in demand
The machines used in dark factories are less prone to errors and inconsistencies than humans, resulting in higher consistency in product quality. However, concerns have been raised about the potential impact of dark factories on human workers and the industries. It is being argued that widespread, full automation could lead to significant job losses, particularly in industries that rely heavily on human workers. In addition, the high cost of automation equipment, robotics, and AI technology could make it difficult for smaller companies to easily adopt the dark factory model.
It is no surprise that dark factories bring higher consistency in product quality, as machines are less prone to errors and inconsistencies than humans. However, the human touch in any industry is still essential, playing a crucial role in the overall operations, including the fully automated activities of dark factories.
The future of manufacturing will likely involve a combination of automation and human labor. While dark factories may offer significant benefits in terms of efficiency and productivity, it is important to consider the ethical implications of a fully automated manufacturing industry.
VSight recognizes the importance of human involvement in any industry and helps in crucial use-cases such as customer service, technician backup, knowledge transfer, and live training. The platform reflects technological advancements while aiming for the improvement of industrial operations and saving carbon emissions for our planet, with the understanding that new technologies should be vital collaboration and solution partners to human workers, rather than total replacements in industrial operations.
VSight offers several positive outcomes, including reduced travelling and costs, faster troubleshooting, increased workforce productivity, streamlined operations with digitalized workflows, and higher customer satisfaction and loyalty.
As we continue to explore the possibilities of automation, we must also strive to create a future that is equitable and just for all. VSight is an excellent example of a platform that can help achieve this goal, and it is accessible to industries and companies of all sizes.
## Frequently asked questions
**What is a dark factory?**
Dark factories, also known as lights-out factories, are manufacturing facilities that operate with little or no human intervention. They rely on automation, robotics, and AI to perform tasks initially done by human workers, allowing the factory to run 24/7 with higher efficiency and lower costs.
**What are the benefits of dark factories?**
Dark factories can operate continuously without downtime for maintenance or worker breaks, leading to higher productivity and output. They are also often more flexible than traditional factories because they can be reprogrammed quickly to produce different products or adjust to changes in demand, and their machines are less prone to errors than humans, giving higher product-quality consistency.
**Which industries use dark factories?**
Companies in industries such as machinery, automotive, electronics, and pharmaceuticals are increasingly turning to dark factories. They adopt this model as a way to reduce costs, improve production efficiency, and minimize the risk of human error.
**What are the ethical implications of dark factories?**
Concerns have been raised that widespread, full automation could lead to significant job losses, particularly in industries that rely heavily on human workers. The high cost of automation equipment, robotics, and AI technology could also make it difficult for smaller companies to adopt the dark factory model.
---
### How Augmented Reality Helps in Maintenance Operations
URL: https://vsight.io/blog/how-augmented-reality-helps-in-maintenance-operations/
Published: 2022-12-08 · Updated: 2023-08-28
Author: Vedat
Description: Augmented reality in maintenance operations: step-by-step guidance, bridging the skills gap and higher first-time fix rates on the plant floor. | VSight
Many industrial companies still struggle with implementing effective maintenance and repair programs and stabilizing their long-term performance. To ensure that the production facilities work at their optimal capacity, organizations need to put effective maintenance management programs in place and leverage innovative technology solutions. In recent years, progressive companies are benefiting from augmented reality to tackle this challenge.
Maintenance operation is an important factor in quality assurance and the long-term success of a company. Poorly maintained production facilities can cause stoppage and increased downtime. Machine malfunctions are costly for companies. For manufacturing companies, machines and equipment are big investments and critical components of their core business operations. They need to ensure their equipment is running at peak performance and return on investment. This is why maintenance and repair operations are critical to keep uptime at a maximum level.
Augmented reality technology provides huge benefits for companies that aim to save time, cost and effort. It enhances remote collaboration and allows teams to work efficiently as if they are in the same physical environment. Remote experts can see what onsite technicians see and give clear instructions and guidance with annotations on live stream making it easier to understand and solve problems.
Thanks to this new technology, companies significantly reduce the unnecessary travelling, time and costs spent to send experts to the field. Moreover, with enhanced remote assistance and collaboration through AR, problems are fixed with quick and efficient solutions from a distance. Remote assistance with AR can be a great solution for organizations across all industrial companies regardless of size and domain.
Below are the three main ways AR can simplify maintenance and help you tackle unexpected production interruptions.
#### Accurate step-by-step guidance
AR annotations overlaid on equipment view simplify field maintenance. The ability to follow an AR checklist when viewing equipment, along with using voice instructions, makes inspection and diagnosis faster. During the repair process, technicians see exactly what they need at the right time – without having to take their hands off the equipment and look for a manual. This significantly increases safety at work and reduces errors, keeping the technician’s focus on the equipment. AR Remote Assistance guides field technicians with step-by-step instructions during the maintenance operation process, ensuring they interact with equipment safely. It is especially critical when dealing with heavy equipment, which can be dangerous when misused. The remote experts can also oversee the whole process and warn against any potential hazards while the technician performs the task.
#### Bridging the skills gap
While dealing with quite complex maintenance procedures, the role of AR remote assistance stands out. In many cases, these processes require a high level of expertise. Thanks to remote collaboration with AR, this complexity can be simplified as well. Sending the technician to the field, simple whatsapp or Teams calls, and paper user manuals are simply a thing of the past. Thanks to AR remote assistance, the experts at the headquarters can guide the field workers step-by-step in detail throughout the whole maintenance and repair process. This not only reduces maintenance time but also empowers technicians with access to expertise and knowledge at the time they need, making them capable of solving issues that may arise in the future as well. All this puts an end to the issue of the skills gap in the field, a problem that is widely encountered in all industries.
#### Improving first-time fix rates
Complex maintenance and repair tasks now have better first-time fix rates. Thanks to the accessibility of remote expert assistance in real-time when needed. Traditionally, companies send experts together with equipment to repair sites which are inefficient. Maintenance through AR enables fast and efficient solutions and eliminates travelling back and forth, improving first time fix rates.
Innovative AR remote collaboration software solutions like [VSight Remote](https://vsight.io/vsight-remote/) have a huge impact in increasing operational efficiency. Improved productivity and better customer service are pushing manufacturing companies to adopt this technology as a must to have. In this article, we only discussed maintenance and repair, however it is worth mentioning that AR finds use in a variety of other operational processes as well. The many benefits it offers makes it a go to solution for any organization that aim for operational excellence and keeping competitive edge.
## Frequently asked questions
**How does augmented reality help in maintenance operations?**
AR overlays annotations and step-by-step checklists onto the technician's live view of the equipment, so remote experts can see what the onsite technician sees and guide them in real time. This speeds up inspection and diagnosis, keeps the technician's hands and focus on the equipment, and reduces errors during the repair process.
**Does AR remote assistance help with the skills gap on the plant floor?**
Yes. Experts at headquarters can guide field workers step-by-step through complex maintenance and repair procedures, giving technicians access to expertise exactly when they need it. This reduces maintenance time and builds the technician's ability to solve similar issues in the future.
**Can AR maintenance improve first-time fix rates?**
Yes. By giving technicians real-time access to remote expert assistance, complex repairs are more likely to be resolved on the first visit. It also eliminates travelling back and forth to send experts to the site, making solutions faster and more efficient.
**Do maintenance technicians need to install an app to join an AR session?**
Invited guests can join a VSight session directly from a web browser with no app installation required. VSight also runs on iOS, Android, Windows and smart glasses such as RealWear, Vuzix, Epson and Rokid for hands-free work.
---
### Industrial Workflows Empower Workforce
URL: https://vsight.io/blog/industrial-workflows-empower-workforce/
Published: 2022-12-07 · Updated: 2023-08-28
Author: Vedat
Description: How industrial digital workflows empower your workforce: digitize steps, standardize processes, and guide tasks with self-guided instructions.
The digitization of key workflows is becoming increasingly important for businesses that want to improve productivity and efficiency. The widespread adoption of mobile and digital technologies is making it possible to convert processes into automated digital workflows. This motion allows businesses to stay agile and competitive while also improving the ways existing processes interact with each other.
In this article, we explain what _digital workflow_ is and how workflow automation can help your team. Also, you will learn how [VSight Workflow](https://vsight.io/vsight-workflow/) can help you transform your paper-based processes into digital work instructions.
#### What is a digital workflow?
First, we need to familiarize ourselves with the definition of the term workflow. In this case it refers to a series of tasks that must be performed to achieve a business objective. Further, automating these workflow tasks gives us what we define as digital workflow.
As mentioned above, the implementation of digital workflows is an essential strategy for the digital transformation of industrial companies. Like a regular workflow, digital workflows can involve several people, teams, and tasks. They can be simple or complex. However, they are repeatable processes that should be executed regularly.
#### How workflow automation can help your remote team?
A digital workflow allows your team to digitize steps, standardize processes and implement operational work tasks with self-guided multi-media instructions. It displays step-by-step contextual information and instructions. Guidance can be with simple text, image, video or a voice record.
After your team complete tasks, they can upload the associated photos, videos or text information as inputs to the system. This makes it possible for you to monitor the executed work flow performance. You can review completed tasks as well as those that may require more attention. Also, you can use the collected data for future reporting, analysis and audits.
What is worth mentioning as an important point here is that digital workflows eliminate any uncertainties about the task. Hence, your technicians are able to focus on the tasks with more confidence while completing tasks.
With digital workflows, your team can complete processes faster with less effort to follow, understand and implement instructions. It also eliminates costly errors. Furthermore, it enables a collaborative work environment by assigning clear responsibilities and promoting accountability.
#### Get started on workflow automation with VSight Workflow
Replacing inefficient paper based workflows with digital workflows is no easy feat, but the right tools make a big difference. This is where VSight Workflow can help.
VSight Workflow is a workflow automation tool that allows companies to build seamless and auditable operational workflows. It is super easy to create, deploy, execute and monitor an entire work process through safe instructions for the workforce. Instantly capture all data related to a process and create customized reports to share with team members or customers for training purposes, inspections and quality control. So, VSight Workflow eliminates manual obstacles that slow down the work.
Additionally, VSight Workflow is a great option to structure digital and automated workflows for handling onboarding and on the job training of the employees. It eliminates the need for highly expensive traditional 1:1 training. It allows you to build scalable self-training programmes with step by step interactive guidance.
To conclude what we mentioned above, it is worth saying that digital workflows are marking a big turning point for the replacement of paper-based manual workflows that are prone to costly errors. A digital workflow can simplify each and every operational process. The countless benefits offered by digital workflows are the best evidence that can be obtained today as your conviction to adopt them for your business. Regardless of the department or size of your business, you can benefit from [VSight Workflow](https://vsight.io/vsight-workflow/) that will help you take control of your work and simplify processes that will require less effort and lead to fewer costly errors.
## Frequently asked questions
**What is a digital workflow?**
A digital workflow is a series of tasks that must be performed to achieve a business objective, with those tasks automated into a repeatable digital process. Like a regular workflow, it can involve several people, teams, and tasks, and can be simple or complex.
**How does workflow automation help an industrial team?**
Workflow automation lets your team digitize steps, standardize processes, and guide operational tasks with self-guided multi-media instructions such as text, image, video, or voice. It eliminates uncertainty about tasks, reduces costly errors, and lets you monitor performance using the data collected as tasks are completed.
**Can VSight Workflow be used for onboarding and training?**
Yes, VSight Workflow is a great option for structuring digital and automated workflows to handle onboarding and on-the-job training of employees. It removes the need for expensive traditional 1:1 training and lets you build scalable self-training programmes with step-by-step interactive guidance.
**Why replace paper-based workflows with digital ones?**
Paper-based manual workflows are prone to costly errors, while digital workflows can simplify each and every operational process. They let your team complete processes faster with less effort, eliminate costly errors, and promote accountability through clear responsibilities.
---
### On VSight Partnership with Rokid
URL: https://vsight.io/blog/on-vsight-partnership-with-rokid/
Published: 2022-07-18 · Updated: 2023-10-16
Author: Vedat
Description: Discover how our partnership with Rokid is revolutionizing industrial AR technology. Visit our blog now to stay updated on the latest developments.
As VSight, we are committed to help industrial enterprises to achieve digital transformation and operational excellence by leveraging cutting-edge technologies. With this mission, we continuously seek to partner with the best-in-class players in the ecosystem to go beyond and above our customers’ expectations. So, we are thrilled to announce our new partnership with Rokid.
Rokid’s mission on developing robust products focused on AR smart glasses designed for industrial usage in extreme work environments coincides with our goals. With this partnership, our customers can use VSight with Rokid smart glasses in extreme harsh environments and high-risk areas.
_“ It is my pleasure to announce that the [VSight Remote](https://vsight.io/vsight-remote/) application can now be used with Rokid smart glasses. As VSight, we are keen on delivering the best software solution with distinctive functionalities. Rokid is known for its specialty in AR hardware technology and together with our remote collaboration and workflow solutions, we will create a huge impact in the market.” said Cihat Kahraman, our Co-Founder and CEO._
While Rokid’s durable smart glasses allow frontline workers in heavy industry work with safety, VSight’s accessibility from China will enable Rokid users to easily connect and collaborate with remote workforce around the globe.
_“We are delighted to announce this partnership with VSight, VSight has a proven track record in providing AR field service software.The collaboration between VSight and Rokid will give a combined customer base opportunities to speed up the digitalization path, further reduce equipment downtime, human input errors and improve enterprise ROI. The AR ecosystem is the most critical success factor for Rokid and we will continue delivering the best solutions to enterprise customers with our partners.” said Liang Guan, General Manager_, Rokid.
## About Rokid
Rokid was established in 2014, specializing in the research and product development of Mixed Reality and Artificial Intelligence. With its mission of “leave nobody behind”, Rokid provides the extreme user experience, superior products, and robust enterprise solutions for development communities. Rokid’s passion is to make a positive and powerful impact on a broad range of industries. Rokid has recently closed its series C investment round, raising a total of $160 million from two tranches, aiming to utilize the investment for research and development in the industrial field as well as global expansion. Learn more at [rokid.ai](https://www.rokid.ai/) or follow [Rokid on LinkedIn](https://www.linkedin.com/company/rokid-inc/).
---
### VSight Workflow: Building a Digital Knowledge Network
URL: https://vsight.io/blog/vsight-workflow-optimizing-work-processes-and-building-a-digital-knowledge-network/
Published: 2022-07-18 · Updated: 2023-06-11
Author: Cihat Kahraman
Description: VSight Workflow turns paper processes into interactive digital work instructions—accelerate knowledge transfer, training, and accuracy.
It is essential for industrial companies to maintain high efficiency and productivity across their organization to stay ahead of the competition. Committed to helping out with this challenge, two years ago we launched our first product [VSight Remote](https://vsight.io/vsight-remote/). Since then we’ve been continuously improving it based on our customers’ feedback and helping their workforce to remotely connect, collaborate, transfer and scale knowledge across their organizations.
Today we are tremendously excited to announce our new member [VSight Workflow](https://vsight.io/vsight-workflow/) in our product suite to take it further. With VSight Workflow, we aim to empower frontline workers with interactive digital instructions and best practices, hence accelerating knowledge transfer, training, and onboarding to improve operational accuracy and efficiency.
VSight Workflow transforms paper-based processes into digital interactive work instructions. By enabling documenting, digitizing, and simplifying work instructions, our new solution helps industries boost workforce productivity, improve processes and reduce rework. Visual help instructions become available right in front of field technicians’ eyes, when needed, making it possible for them to complete tasks with higher accuracy in a safer environment and reducing risks of human error due to a distraction or knowledge gap.
Enhancing the real-world environment provides additional information about the assets within their physical context. Hence, it boosts asset performance by increasing field technician wrench time; and expands workforce capacity by providing high visibility of real-time asset information. Last but not least, enabling better reporting increases the permanence of knowledge, and closes the skill gap.
This is a big milestone for us on the mission of being a complete solution for an industrial AR-powered collaboration platform and we are looking forward to your feedback.
---
### What is the Metaverse? Why does it matter?
URL: https://vsight.io/blog/what-is-the-metaverse-why-does-it-matter/
Published: 2022-03-23 · Updated: 2023-10-16
Author: Vedat
Description: What is the metaverse and why does it matter? How it relates to augmented reality, how AR/VR/MR differ, and what comes next.
Recently, anyone, even a non-regular user of social media, has come across the term metaverse. This term actually existed even before. In addition, was brought to the forefront when [Facebook CEO Mark Zuckerberg](https://about.fb.com/news/2021/10/facebook-company-is-now-meta/) announced that Facebook will be known as Meta. Zuckerberg’s vision of the metaverse is an online virtual world. In this meta world, we can access and have experiences in using Virtual and Augmented Reality headsets. Let’s see below what metaverse is and how augmented reality is being the gateway to the metaverse.
#### What is the Metaverse?
The term Metaverse has recently gained so much popularity. Also, continues to dominate the internet search trends due to the renaming of Facebook as Meta. Predictions about metaverse are that it will radically transform the way we live in the world around us. But what does this term Metaverse really mean? We can define Metaverse as a simulated digital environment that uses Augmented Reality (AR), Virtual Reality (VR), and Blockchain. Along with concepts from social media, to create spaces for rich user interaction mimicking the real world. As mentioned above, due to the announcement that Facebook’s future would be in the metaverse, we can consider this as a social sphere where people will have the opportunity to meet each other thanks to personalized avatars. In fact, this is what makes the difference from simple phone calls. The ability to become similar to the feeling of real life.
#### Why does Metaverse matter and its relation to Augmented Reality?
Nowadays people are adopting new and innovative methods to improve and more easily perform their tasks, and not only. At the same time favored by the pandemic, avatar-based social games have reached the peak of demand for use. The importance of metaverse spaces lies in the fact that in parallel as we interact in our real life we will have the opportunity to perform any task of daily routine including entertainment within this space. It is worth mentioning here that at the moment metaverse does not exist yet. What is currently accessible are Augmented Reality (AR), Virtual Reality (VR), and Mixed Reality (MR). The ability to integrate the physical and virtual world enables metaverse to incorporate AR, VR, and MR in several everyday use-cases and domains such as entertainment, manufacturing, health care, collaboration, sports, and training.
#### What’s the difference between Augmented Reality, Virtual Reality, and Mixed Reality?
[The fundamental difference](https://vsight.io/blog/the-difference-between-ar-vr-and-mr/) is that VR users have an entirely virtual experience. At the same time, we have addition of virtual elements to AR users’ real-world experience. MR users can interact with these added virtual elements during their real-world experiences.
- **Augmented Reality (AR):** is a computer-based technology that combines the digital world with the real world. It works on the computer vision of real-world surfaces and objects detected by systems like object recognition, plane detection, facial recognition, movement tracking, and more. Then it overlaps computer-generated data such as graphics, sounds, images, and texts accordingly on these planes detected before. By doing so, AR enhances the interaction between digital items while letting us see our real-world surroundings.
- **Virtual Reality (VR):** is a technology that uses software and headset devices to replace one’s view from the real world with a digitally created scene. Using full-coverage headsets completely blocks out your surroundings and shuts out the physical world while using. With the LCD or OLED panels inside the lenses of these headset devices, a computer-generated virtual environment is reflected, and your worldview is replaced. Usually, the devices conects to a PC, console, or smartphone that provides virtual visions. These visions can be replicas of a real-world place or a place from an entirely imaginary world.
- **Mixed Reality (MR):** as its name implies, is a combination of AR and VR. It is also specified as Hybrid Reality as it blends real-world and digital elements. While it is mainly a technology used for mixing the physical and virtual world, the best side of MR is the realistic interaction between the users and the digital objects.
#### What’s next for the metaverse?
The concept of the metaverse is still in its infancy. It is clear the major role it will play in everyday reality. Also, in the way people use and interact with technology. Expectations for the advantages of metaverse seem also to have great importance. Additionally, the expectations from its usage are also high. The massive meta-implications will affect various areas, thus further expanding the horizons of technology in our daily lives.
## Frequently asked questions
**What is the metaverse?**
The metaverse is a simulated digital environment that uses Augmented Reality, Virtual Reality, and Blockchain, along with concepts from social media, to create spaces for rich user interaction mimicking the real world. It is envisioned as a social sphere where people can meet each other through personalized avatars.
**Does the metaverse exist yet?**
At the moment the metaverse does not exist yet. What is currently accessible are Augmented Reality (AR), Virtual Reality (VR), and Mixed Reality (MR).
**What is the difference between AR, VR, and MR?**
The fundamental difference is that VR users have an entirely virtual experience, while AR adds virtual elements to the user's real-world experience. MR users can interact with these added virtual elements during their real-world experiences.
**Which everyday areas can the metaverse be applied to?**
By integrating the physical and virtual world, the metaverse can incorporate AR, VR, and MR across several everyday use cases and domains such as entertainment, manufacturing, health care, collaboration, sports, and training.
---
### Smart Glasses and VSight Remote for Field Service
URL: https://vsight.io/blog/smart-glasses-and-vsight-remote-for-field-service/
Published: 2022-03-12 · Updated: 2023-08-29
Author: Vedat
Description: How smart glasses with VSight Remote transform field service—hands-free diagnosis, visual inspection, knowledge sharing, and worker safety.
Nowadays leading companies in different fields have identified favorable use cases of wearable technology in their business. VSight Remote integrated with devices such as smart glasses is making a big impact in the service enterprise market. [VSight Remote](https://vsight.io/blog/towards-ar-remote-support-with-vsight/) used on smart glasses is having a lot of application cases for field service.
Also, recent examples come from the automotive industry. More precisely from one of Europe’s leading commercial vehicle manufacturers and transport solution providers, MAN Truck & Bus. As one of the leaders in the automotive industry, MAN Truck& Bus is a driver of human progress. Additionally, this reflects today while embracing new technologies such as augmented reality, considering the numerous benefits it has to offer. A lot of complex issues that MAN field technicians are dealing with require fast solutions. VSight Remote in conjunction with smart glasses helps technicians to work completely hands-free. Moreover, allows experts to see exactly what they need to, do in order to fix the issue. This becomes possible without forcing the technician to move into potentially unsafe positions.
VSight Remote via the smart glasses has the potential to provide better assistance to field technicians and increase productivity. Using VSight Remote on smart glasses provides field technicians with the ability to remotely solve technical issues. This is possible by connecting the physical and virtual worlds. Real-time work instructions, annotations, 3D objects display in the field-of-view of the field technicians, overlaid on their exact location.
#### Here’s it’s a general look at how the integration of VSight Remote with smart glasses work:
Through smart glasses, field workers stuck in an issue without a solution, are able to use VSight Remote support. So, stream live videos and audios link the contact center expert to the field where the work is in process. VSight Remote solution enables field workers to use their smart glasses to transmit images or videos of their dashboards. Also, to contact center experts, allowing the fastest possible remote diagnosis.
As we mentioned above, using [VSight Remote](https://vsight.io/vsight-remote/) with [smart glasses](https://vsight.io/industrial-smart-glasses-vsight-compatibility/) offers numerous solutions. Businesses could potentially save millions of dollars by minimizing errors, improving product quality, and increasing field workers’ efficiency. In fact, VSight customers report an average efficiency improvement of 34 percent. Field workers no longer have to stop what they are doing. Also, they don’t spend time checking manuals or consulting an expert. Today smart glasses replace smartphones or tablets. Additionally, allow field workers to use their hands to solve problems and accomplish tasks faster for great job fulfillment.
In today’s world, field service is embracing AR and wearable devices as a need for field workers to receive information and instructions on critical situations. Additionally, field technicians wearing smart glasses, equipped with AR software like VSight Remote, can instantly access information from experts to perform their work.
Let’s have a look at some of the main benefits that our customers are having from this dual combination:
### 1.Ability to perceive easily production data.
Smart glasses provide to field technicians real-time information crucial to production processes.
### 2.Real-time field service issue diagnosis and solutions.
When an unexpected issue occurs, field workers can connect and collaborate with experts anytime, all around the world, and work on the same issue for a faster and more effective solution.
### 3.Visual inspection, that delivers high accuracy and traceability for field service.
Experts can archive all the repair processes during a remote session that field technicians have followed step by step through their smart glasses.
### 4.Knowledge share through VSight for field service.
Repairing and maintenance processes captured by smart glasses and archived by VSight Remote might be used for less-experienced workforce training at a future time.
### 5.Workforce safety through smart glasses on VSight Remote.
Field technicians can use smart glasses to work hands-free without the need to move into potentially unsafe positions.
## Frequently asked questions
**How do smart glasses work with VSight Remote for field service?**
Field technicians wear smart glasses to stream live video and audio to a remote expert, who then overlays work instructions, annotations, and 3D objects directly in the technician's field of view. This connects the physical and virtual worlds so issues can be diagnosed and fixed hands-free.
**Which smart glasses does VSight Remote support?**
VSight runs on smart glasses from RealWear, Vuzix, Epson, and Rokid, as well as on iOS, Android, and Windows devices. This lets field workers use hands-free wearables instead of holding a smartphone or tablet.
**Why use smart glasses instead of a phone or tablet in the field?**
Smart glasses let field technicians keep both hands free to solve problems and complete tasks, without moving into potentially unsafe positions to hold a device. They also surface real-time production data and expert guidance without stopping to check manuals.
**Can VSight sessions with smart glasses be recorded for training?**
Yes. Repair and maintenance processes captured through the smart glasses can be archived by VSight Remote and reused later to train a less-experienced workforce.
---
### Augmented Reality in Oil & Gas Sector
URL: https://vsight.io/blog/augmented-reality-in-oil-gas-sector/
Published: 2022-03-11 · Updated: 2024-08-07
Author: Vedat
Description: Augmented reality in the oil & gas sector cuts costs, simplifies maintenance and improves field-worker safety with real-time remote support. | VSight
The oil and gas industry is one of the largest sectors in the world, generating millions of revenue annually. With rising global demand, the oil and gas industry is facing many challenges. These challenges consist of reducing costs, optimizing the performance of industrial base assets, and improving working conditions. [Augmented Reality (AR)](https://vsight.io/blog/augmented-reality-technology-benefiting-5-major-industries/) is finding usage as an innovative technology that provides solutions for optimizing production systems and environmental utilities on currently operating sites. This technology superimposes computer-generated data such as text, images, or video onto the real-world environment. Augmented Reality in the oil and gas sector has proven to companies and their employees that it is a smart asset to invest in. More and more companies are realizing the extensive variety of benefits that AR technology offers.
The key points for how Augmented Reality can be used in the Oil and Gas sector are as follows:
#### Easy Maintenance – Augmented Reality gives contact center experts a full view of the maintenance needs of their machines.
AR technology provides solutions to improve the process of repairing machines that require the urgent need for services. Machines that are not functional require a specialized technician to be repaired. Also, this causes many processes to be interrupted until the root cause of the machine malfunction is discovered. AR-Remote Support enables the real-time connection of a center expert with field technicians. This provides fast and effective solutions for the repair and maintenance process. Through AR collaboration field technicians can easily discover the root cause of the machinery malfunction and solve the problem.
#### Cost Reduction – Augmented reality provides real-time data for field workers in the oil and gas industry.
Another area where AR technology is having a transformative impact is the reduction of cost and operational efficiency. This is possible through superimposing real-time information using AR on top of real-world assets. AR- Remote Support enables field workers to view real-time data offshore on the operational frontline. Additionally, provide the major benefits for continuing to perform their tasks effectively and without interruptions by managing workflow. Also, in the case of unexpected issues, AR can help the field workers to solve the problems. This is possible by the remote guidance of experts that are virtually present on the field. In such cases, the company saves time and cuts down the site visits cost.
#### Improved Safety – AR provides real-time tutorials and helps while in the field occurs unexpectedly situations
The oil and gas sector is one of the sectors with the highest risk of human errors and the most dangerous work environment. Due to the harmful environment field workers are prone to health damage that can lead to loss of life. Through expert guidance field, workers perform their tasks in safe environments. Moreover, AR-Remote Support integrated with [smart glasses](https://vsight.io/industrial-smart-glasses-vsight-compatibility/) provides field workers with hands-free task performance. Another benefit that AR-Remote Support offers is the training of inexperienced workers. This reduces the cost of expensive training and makes it possible to create a sphere of a workforce with the right experience and knowledge.
Day by day, many companies operating in the oil and gas sector are adopting AR technology as a tool that offers benefits in increasing productivity and safety, as well as cost-effective maintenance. AR applications are already enabling oil and gas companies to transform their operational processes by reducing expenditures, enhancing remote collaboration, and helping to stay competitive in the market. Considering all the features and benefits, the implementation of Augmented Reality in oil and gas operations is proving to be really efficient and indeed can transform the sector.
For how this works in practice — including which smart glasses are certified for Zone 1 and Zone 2 areas — see [VSight's connected worker platform for oil & gas](/industries/oil-and-gas/).
## Frequently asked questions
**How is augmented reality used in the oil and gas sector?**
In oil and gas, AR-Remote Support connects a center expert in real time with field technicians so they can diagnose the root cause of machinery malfunctions and repair them faster. It also superimposes real-time operational data onto real-world assets and provides remote expert guidance to field workers, helping reduce site-visit costs and improve safety.
**How does AR remote support improve safety for oil and gas field workers?**
The oil and gas sector has one of the highest risks of human error and one of the most dangerous work environments, so real-time expert guidance lets field workers perform tasks in safer conditions. AR-Remote Support paired with smart glasses enables hands-free task performance and can train inexperienced workers, building a workforce with the right knowledge.
**Does VSight AR remote support require workers to install an app?**
No, guests can join a VSight session directly through their web browser with no app installation required. It also runs on iOS, Android, and Windows, as well as smart glasses such as RealWear, Vuzix, Epson, and Rokid for hands-free use in the field.
**Is VSight secure enough for industrial oil and gas operations?**
Yes, VSight is GDPR, HIPAA, and ISO 27001 certified, and its live sessions are WebRTC-encrypted. It is trusted by more than 200 companies across over 30 countries.
---
### AR in Industrial Manufacturing Driving Innovation
URL: https://vsight.io/blog/ar-in-industrial-manufacturing/
Published: 2022-02-03 · Updated: 2023-08-29
Author: Vedat
Description: AR in industrial manufacturing cuts costs, improves safety and boosts productivity through faster maintenance, training and AR remote support.
In the last years, Augmented Reality (AR) technology has significantly played a game-changer role for different types of industries. This new technology is rapidly gaining great popularity and this comes as a result of the emergence of its all-encompassing potential ranging from remote collaboration to maintenance operations. Applications of **AR in Industrial Manufacturing** are increasingly finding usage in different scenarios. Empirical studies showed that depending on the use case assistance through AR, e.g. for assembly tasks, can improve overall performance by reducing errors and time consumption
What AR does is combine the real world with the virtual elements. This makes it possible to overlap the digital elements in the physical world. The rising demand for remote assistance and collaboration from enterprises that assist in workflow management and optimization is expected to propel AR market growth. AR technology is becoming one of the main digital tools of Industry 4.0 by being implemented in various fields, including here the industrial manufacturing also.
Industrial manufacturing is currently facing a wide range of challenges arising from numerous changes and the need for greater sustainability. This technology is showing great opportunities to help this industry, especially in manufacturing processes, remote assistance, inspections, and training purposes. The potential shown by the applications of AR has made its adoption by industrial manufacturing to have great development.
The ability of this technology has begun to revolutionize this field. For instance, it is pushing it towards the digitalization of operational processes and enabling the full engagement of the workforce. To understand the impact of **AR in industrial manufacturing** let’s take a deeper look as below.
### Cost Efficiency and Safety
Businesses operating in industrial manufacturing are mainly focusing on operations that are all about speed, productivity, accuracy, compliance, and quality control. The whole operational process often faces many challenges, leading the board to seek more efficient solutions. The use of [AR smart glasses](https://vsight.io/best-ways-that-ar-smart-glasses-are-guaranteeing-business-success-in-2020/ "AR smart glasses") enables real-time access to various information and data, this makes it possible to maximize engagement and increase workforce efficiency. The hands-free feature also provides greater flexibility for workers while they are performing their tasks.
### Increasing the Productivity
Moreover, increasing the productivity of the workforce affects the minimization of risks and errors that can cause disruption of the entire operating process. In addition, the lack of knowledge that new employees have in most cases leads to fatal errors that cause millions of dollars in damage by disrupting many manufacturing processes. But now all this is prevented through AR- Remote Assistance.
The expert of the center through AR annotations makes it possible to warn employees about possible various mistakes and risks while performing their duties. This, in addition to preventing large cost damages that can occur from human error at the same time, increases the safety of workers. They can also implement AR remote assistance in AR smart glasses, which ensures them with the ability to perform their tasks hands-free and in safe positions.
#### AR in Industrial Manufacturing Maintenance Time
Another issue of concern for industrial manufacturing is the maintenance of equipment in the production process. These types of equipment require constant inspection in order to prevent possible downtime. In most cases, sending experts for inspection and maintenance requires high time and cost, taking into account the location of experts in different places all around the world. To reduce the possibility of equipment downtime continuous inspection is already quite facilitated through AR technology.
Maintenance experts through remote assistance can see exactly the current condition of the equipment. Also, they can ask the technicians to repair them if necessary. Through this technology, we already have detailed inspections and faster repairs. Moreover, there is a huge reduction of costs for sending experts to production sites. In addition, industrial manufacturing includes the assembly line. This is a production process in which the addition of interchangeable parts creates a final product. In most cases, a production assembly line is a semi-automated system through which a product moves. This process itself has its difficulties and challenges. Now thanks to AR technology the following assembly instructions are more simple.
#### AR in Industrial Manufacturing Training
Another effective use case of AR technology is the implementation of [AR smart glasses in the training](https://vsight.io/enhancing-workforce-training-with-ar/ "AR smart glasses on the training") of the workforce. Additionally, through it, new employees are trained in the most possible efficient way. Also, employees are able to receive instruction in real-time. Moreover, at the same time to practice their gained knowledge safely and free hands. While smart glasses receive voice commands, allow proper focus, and enable hands-free performance to make possible the maximum guarantee of safety without risking anyone’s life. This is what makes remote assistance enabled on smart glasses to provide the safest way for collaboration in real-time.
### AR Remote Support File Sharing
The AR remote support makes it possible to allow the sharing of files such as pdf, images, and 3D objects. Also, it makes a great contribution to enriching this distance collaboration. Remote support is based on the “See what I see” principle. This is what makes it possible to have a more trained and skilled workforce. Data and instructions received in real-time make it possible to increase the trained and specialized workforce. Also, to eliminate the need to look for a more qualified workforce while saving time and costs.
As mentioned above, AR technology already facilitates industrial manufacturing processes. This is possible by reducing extra costs and increasing employees’ efficiency on their tasks. AR can improve manufacturing processes, thus creating an environment of interaction between experts and site workers. Now manufacturing processes through AR technology become more and more facilitated. Also, there is no need to bring technical expertise to the field. We can easily claim that through this technology the right expertise comes in real-time and virtually in the industrial field. Also, it changes fundamentally the way how manufacturing processes are being executed.
AR appears to be more than a technology. It emerges as a major wave of changes that aim to revolutionize industrial manufacturing. This technology has the potential to optimize the processes of [industrial manufacturing](https://medium.com/ar-vr-journey/augmented-reality-revolutionizing-manufacturing-industry-64fc230ed82d "industrial manufacturing") and give this industry the right values. This is a stimulus for many businesses operating in this sector to implement this technology to greatly improve efficiency, reliability, and security.
## Frequently asked questions
**How does AR help in industrial manufacturing?**
AR overlays digital elements onto the physical world, giving workers real-time access to information and data during maintenance, inspections, assembly and training. This maximizes engagement, increases workforce efficiency and reduces the errors and downtime that disrupt production processes.
**How does AR remote assistance reduce equipment maintenance costs?**
With remote assistance, maintenance experts can see the current condition of equipment and guide on-site technicians through repairs without traveling to the production site. This enables detailed inspections and faster repairs while cutting the high time and cost of sending experts to different locations.
**Can AR remote support run on smart glasses for hands-free work?**
Yes, AR remote assistance can be used on AR smart glasses so workers keep their hands free and stay in safe positions while performing tasks. VSight runs on smart glasses including RealWear, Vuzix, Epson and Rokid, as well as iOS, Android and Windows devices.
**What kinds of files can be shared during AR remote support?**
AR remote support lets teams share files such as PDFs, images and 3D objects to enrich remote collaboration. Built on the see what I see principle, it delivers data and instructions in real time so the workforce becomes more trained and skilled.
---
### Augmented Reality in Maintenance and Repair
URL: https://vsight.io/blog/augmented-reality-in-maintenance-and-repair/
Published: 2022-01-24 · Updated: 2023-08-29
Author: Vedat
Description: Augmented reality in maintenance and repair speeds diagnostics, cuts training cost and bridges the skills gap with real-time expert guidance. | VSight
Maintenance and repair have always had huge importance for any business. Considering that these two processes are key factors in the productivity and performance of the entire business. The true cost of machine downtime is sometimes difficult to measure. Normally, the cost of a machine breakdown is more than normal labor cost and maintenance materials to make a repair. The actual cost for a breakdown is four to fifteen times more than maintenance costs. Maintenance is often overlooked and neglected. In addition, we need to understand the importance of this chain maintenance and repair process. As we will explain in more detail below, new innovative technology such as Augmented Reality in Maintenance and Repair is being implemented as a tool of driving innovation.
#### Based on a report of [Reportlinker.com](https://www.reportlinker.com/), the global repair and maintenance market has faced a growth from $1172.05 billion in 2020 to $1261.56 billion in 2021 at a compound annual growth rate (CAGR) of 7.6%.
The growth is mainly due to the companies rearranging their operations and recovering from the COVID-19 impact. This impact led to restrictive containment measures involving remote working and the closure of commercial activities. All these resulted in operational challenges. The market is expected to reach $1643.07 billion in 2025 at a CAGR of 7%. From all this, we see a bing encouragement for the adoption of new innovative ways to facilitate these two processes.
It is worth mentioning that there have been many advances in Augmented Reality in maintenance and repair. Also, we must emphasize that this technology is the most advanced innovation so far in maintenance and repair. This technology allows users to enhance their field of view with real-time superimposed digital information. Moreover, provides valuable solutions for many of the challenges surrounding industrial maintenance and repair operations. AR solutions are the reason why industry-leading manufacturing and maintenance industry leaders are taking the lead in using AR.
Let’s read below and discover together how AR is taking maintenance and repair through remote assistance to another level.
#### Faster Diagnostics and Efficient Maintenance
Maintenance and repair work comes with many manuals and procedures that need following to perform a single task. During maintenance performed in the traditional way, technicians have to manually check every component of the machine, but this distracts them from their work to the manuals to do their job properly. Also in critical situations when contact with the center’s expert is absolutely necessary, technicians have to wait for their arrival on the site. All of these affect the performance of technicians and make their tasks more difficult to accomplish. At the same time, for companies, this translates directly into production disruptions and high operating costs. Already the main application of AR in maintenance and repair is to support technicians and facilitate their work.
The AR’s ability to combine real and virtual worlds, interact with both worlds in real-time and 3D object visualizations make it possible for the workflows of maintenance and repair to be simplified. Through this technology, technicians are no longer under pressure for any errors in the repair process. And the introduction of AR-based remote support in maintenance and repair provides technicians with the information they need in real-time. AR has the ability to identify with higher accuracy the equipment that needs replacement.
#### Cheaper and Faster Training
AR makes it possible to convey its benefits before technicians arrive on the field and begin their work. It all starts with the onboarding process and their training before starting various respective tasks. If the traditional way of training new workers used physical manuals that in most cases made them more confused, now this barrier disappears thanks to AR. The use of this technology as a training tool enables new technicians to learn maintenance techniques quickly while following the appropriate safety procedures.
Thanks to this technology [VSight Remote](https://vsight.io/vsight-remote/) has already empowered training rooms that enable experts to train new technicians quickly without location restrictions. AR annotations and 3D visualizations make it possible that through VSight Remote trainees can look in more detail at the equipment they will deal with and prepare for possible mistakes they may make. These visualizations together with the expert’s remote instruction make it possible for [new technicians to be trained](https://vsight.io/enhancing-workforce-training-with-ar/) more effectively and faster regardless of location. This reduces training time as well as the cost that traditional training would require.
#### Augmented Reality in Maintenance and Repair Bridging the Skills Gap
Another use where AR technology finds application is the reduction of growing skill gaps. Through visual and interactive AR elements we have a winning situation for new employees and current technicians. Technicians rely on images and animations while reducing distraction level by checking constantly manuals. Technicians can connect with experts in any geographical location. This is possible through video, audio, and chat facilities and getting visual remote assistance at any time.
Thanks to AR, the chain that exists between these two parties makes it possible to reduce the skill gap. Thus, making it possible for the current workforce’s skillset to align with the skills they need to do their jobs. Another peculiarity lies in the fact that it’s possible to record guiding sessions for future reference. If similar problems arise in the future, the new technicians do not need to reconnect with the expert. They can solve the problem on their own independently.
To summarize what we said above it is quite clear that this technology is bringing real benefits in maintenance and repair. Various studies show that companies found a 50% reduction in downtime, 30-50% reduction in time taken to resolve an issue, 30% reduction in operational expenditure, and these companies are able to operate with 25% less manpower after adopting AR into their operations. AR solutions are a powerful tool in utilizing predictive maintenance and remote assistance through smartphones, tablets, or wearables devices such as smart glasses. This shows that AR for maintenance and operations has an essential role and strongly influences that bring many improvements. For all mentioned above reasons, the adoption of this technology is widely encouraged.
## Frequently asked questions
**How does augmented reality help in maintenance and repair?**
AR combines the real and virtual worlds so technicians see real-time information and 3D visualizations overlaid on the equipment they are working on. This supports faster diagnostics, identifies the parts that need replacement with higher accuracy and lets on-site technicians get live guidance from a remote expert instead of waiting for one to arrive.
**Does AR remote assistance require the technician to install an app?**
With VSight, guests can join a support session straight from a browser with no app to install. VSight also runs on iOS, Android, Windows and smart glasses such as RealWear, Vuzix, Epson and Rokid, so technicians can use a smartphone, tablet or hands-free wearable in the field.
**How does AR reduce training time and cost for new technicians?**
VSight Remote lets experts train new technicians without location restrictions, and AR annotations plus 3D visualizations let trainees examine equipment in detail and prepare for likely mistakes. This lets new technicians be trained more effectively and faster regardless of location, which reduces training time and the cost of traditional training.
**Can maintenance sessions be recorded for later use?**
Yes. Guiding sessions can be recorded for future reference, so if a similar problem arises later the technician can solve it independently without reconnecting with the expert.
---
### Augmented Reality Technology Benefiting 5 Major Industries
URL: https://vsight.io/blog/augmented-reality-technology-benefiting-5-major-industries/
Published: 2022-01-12 · Updated: 2023-08-29
Author: Vedat
Description: Augmented reality across 5 major industries: automotive, manufacturing, logistics, oil & gas and healthcare get real-time remote expert support. | VSight
Augmented Reality technology nowadays has experienced a boom in its expansion and that is showing to have an impact not only in industrial fields but in people’s lives in many ways. Augmented Reality technology aims to enhance one’s experience by involving overlaying visual, auditory, or other sensory information onto the world. Based on a report by [ResearchAndMarkets.com’s](https://www.researchandmarkets.com/) the AR market was valued at USD 14.7 billion in 2020 and is projected to reach USD 88.4 billion by 2026. Here we can add that the key factors driving the growth of the AR market include surging demand for AR devices and applications in healthcare, growing demand for AR in retail and e-commerce sectors due to COVID-19, rising investments in the AR market, increasing demand for AR devices and technology in the global automotive industry, and many other industries as well.
As AR technology finds new applications day by day, saves costs, and helps to keep the business continuity, demand and investment in AR will continue to grow. AR application is diverse, so let’s see below some of its existing applications in emerging market industries:
#### 1\. Augmented Reality Technology in Automotive
Many businesses operating in [the automotive industry](https://vsight.io/augmented-reality-in-the-automotive-industry/) have successfully embraced new technologies such as AR. This helps to change the way of operations and to build a bridge of collaboration between experts and field workers. Nowadays with the help of AR-based remote support integrated into [smart glasses](https://vsight.io/industrial-smart-glasses-vsight-compatibility/) experts are able to make live annotations. These annotations overlay into the real world during work. Moreover, field workers can work hands-free without distractions while receiving instructions on how to assemble a specific machine.
With this AR-based remote collaboration, the accuracy of field workers can go up to 96%. Also, they are able to work 30% faster. In addition, AR remote support demonstrates great potential for fieldworkers’ training. Connection in real-time with expert help to train field workers from different locations all around the world. Moreover, these workers get knowledge for different assembly tasks before they start performing their work. Training field workers to perform their job correctly have productive results in fewer operator errors in different processes.
#### 2\. Utilizing Processes of the Manufacturing Industry
Given all the many benefits that remote support offers, the manufacturing industry is utilizing Augmented Reality technology. This happens as a reason to stay relevant, innovative, and competitive. AR-remote support is one of the main tools that help operating [businesses in the manufacturing industry](https://vsight.io/applications-of-ar-in-industrial-manufacturing/) to achieve functional goals. These goals are such as reducing costs, improving efficiency, increasing safety, and expanding production capacity. In manufacturing businesses, production downtime due to machine breakdowns is a serious threat. Also, it could cost hundreds of thousands of dollars.
Machinery malfunctions need to be prevented to minimize manufacturing downtime. But with the help of AR remote support, the field workers from received instructions on their smart devices can quickly visually identify the problem and resolve it or even prevent the downtime from ever occurring. Businesses of the manufacturing industry through implementing AR remote support monitor, inspect, update, and repair their machinery, by this, are able to create the right atmosphere for meeting goals to help to eliminate machinery downtime.
#### 3\. Driving Innovation for Logistics and Transportation
Innovative tools such as Augmented Reality technology enable [logistics and transportation businesses](https://vsight.io/ar-solutions-for-the-logistics-industry/) to optimize efficiency by automating and standardizing the workflows. Using AR can enhance warehouses’ maintenance, improve packaging and order picking processes, and reduce the time spent on transportation and delivery. To lower the error rates and ease the workers’ decision-making process in logistics, it is necessary to use technologies like AR and simplify tasks. It will also clarify most of the logistic business steps like assembly, storage, sorting, inventory, order picking, transportation, and more.
#### 4\. Oil and Gas Embracing Augmented Reality
Augmented Reality technology applications are already enabling [oil and gas companies](https://vsight.io/augmented-reality-in-the-oil-gas-sect/) to transform their operational processes. Also, it reduces expenditures, enhances remote collaboration, and helps to stay competitive in the market. The implementation of AR in oil and gas operations is proving to be really efficient. Indeed is hugely transforming the sector. Due to the harmful environment in which field workers are exposed, they are prone to health damage that can lead to loss of life. Through AR technology the expert guidance field is possible to be received in real-time. So, workers are able to perform their tasks in safe environments while getting right guided.
#### 5\. Augmented Reality Applications in Healthcare
The tremendous growth of Augmented Reality Technology is gaining popularity, especially in the [healthcare sector](https://vsight.io/augmented-reality-revolutionizing-healthcare-sector/). Also, it is creating business opportunities for companies with AR expertise. In the healthcare field, the potential of AR manifests in the ability to present 3D medical models at remote locations. The AR-based remote support can help doctors diagnose and treat patients accurately. With access to real-time patient data, they can perform functions better than before. In addition, AR brings surgeons to the same operating room alongside the specialists who will perform the operation. Furthermore, doctors can record video and audio while examining a patient. Also, can use them at a later time to train their students across the globe.
AR knows no boundaries and plays an important role in the operation of businesses. Moreover, it ignores many and quite difficult challenges of the sector. This technology is an innovative solution for adoption. Also, provides many benefits for businesses operating in different industrial fields. The power of AR connects experts with field workers around the world with real-time data. Also, provides guidance through the power of remote support. The impact of this technology is an excellent example of how the operational process of different industry types has been transformed and how the quality and productivity of work have increased.
## Frequently asked questions
**Which industries benefit most from augmented reality technology?**
This post highlights five major industries: automotive, manufacturing, logistics and transportation, oil and gas, and healthcare. In each, AR-based remote support connects experts with field workers in real time to guide tasks and reduce errors.
**How does AR-based remote support work in industrial settings?**
An expert connects with a field worker in real time and makes live annotations that overlay onto the real world during the work. The field worker can follow these instructions hands-free, often through smart glasses, while performing assembly, inspection, or repair tasks.
**How big is the augmented reality market expected to become?**
According to a report cited from ResearchAndMarkets.com, the AR market was valued at USD 14.7 billion in 2020 and is projected to reach USD 88.4 billion by 2026. Growth is driven by rising demand for AR devices and applications across healthcare, retail, automotive, and other industries.
**Does VSight AR remote support run on smart glasses?**
Yes. VSight runs on iOS, Android, and Windows as well as smart glasses such as RealWear, Vuzix, Epson, and Rokid, so field workers can receive expert guidance hands-free. Guest users can also join sessions directly from a browser without installing an app.
---
### How to Choose the Right Smart Glasses for Your Business
URL: https://vsight.io/blog/how-to-choose-the-right-smart-glasses-for-your-business/
Published: 2022-01-06 · Updated: 2023-08-29
Author: Vedat
Description: A practical guide to choosing the right AR smart glasses for your business: key use cases, monocular vs binocular, and must-have features.
In recent years technological developments have had an extraordinary breakthrough by changing the way we interact with these new trends, as well as the way we operate in our tasks both in daily life and at work. Among these trends, it is worth mentioning wearable technology, which is an emerging trend that integrates electronics into daily activities and fits into the changing lifestyles by being worn on any part of the body.
Wearable technology has the potential to greatly increase productivity through a variety of different methods. We can first mention the smartwatches which have made it possible for users to control their notifications more easily and quickly without the need to pick up their phones. For users, smartwatches can monitor heart rate, sleep habits, and physical activity. In addition, smartwatches also improve the well-being of users by giving them access to apps designed around specific health conditions like diabetes. Another classic example of wearable technology is smart glasses. Augmented reality glasses are practical devices that give us the opportunity to act freely by offering us every projection of the image we want to have in our retina. In this way, these glasses make it possible for users to perform different actions at the same time, without having to interrupt their tasks to get instructions or to read traditional printed manuals.
In this article, we will focus more on [smart glasses](https://vsight.io/industrial-smart-glasses-vsight-compatibility/) to give general information about the qualities and benefits that their adoption brings. Furthermore, this article will bring a guide on how to find the right [Smart Glasses](https://vsight.io/industrial-smart-glasses-vsight-compatibility/) for your company’s needs.
#### What are smart glasses?
As mentioned above, the term “[smart glasses](https://vsight.io/industrial-smart-glasses-vsight-compatibility/)” means a device that brings to the eyes of users a screen with data and information that can be used for various purposes. The user manages to observe the surrounding environment without distractions and successfully completes his tasks thanks to the information received from the smart glasses. Through these smart glasses, users are able to experience augmented reality. The peculiarity that makes these smart glasses to be considered as the technological innovation of the moment is the ability to transmit projected digital images as well as the possibility that allows the user to see through it, seeing the objects in front of them or the surrounding environment at the same time.
In addition, the user can communicate with the system for example with voice, signs, or finger sweeps. The need to be competitive and contemporary in the market has made the interest in the adoption of these smart glasses by businesses in various fields increase significantly. At the same time, finding opportunities to implement these smart glasses in various business operating processes is finding sufficient expansion, bringing effective solutions, and meeting the requirements of the business world.
#### What are the potential areas for business use?
- Remote expert assistance
- Warehousing
- Repair & Maintenance
- Assembling
- Training
#### Where Will the Smart Glasses Be Used?
One of the most important factors to consider when selecting smart glasses is the condition in which field workers are, in other words, the conditions of workers who need support. In this way, companies must be careful in the selection they make for smart glasses so as not to restrict the movements of workers. Companies need to understand and take into account the impact of various environmental factors. Here we can mention some cases such as:
- The light conditions of the environment where the worker is located affect the possibilities of filming and scanning the camera and the quality of AR elements.
- Acoustic pollution is another element that significantly complicates voice control and communication.
- At the same time, the ambient temperature is another element that must be taken into account, since smart glasses have their own temperature of durability.
- Lastly, dust, dirt, and humidity exposure require different enduring types of smart glasses.
#### Monocular or Binocular Smart Glasses?
First of all, companies have two choices, between monocular glasses and binoculars depending on the model that best suits the needs of the company. But what do these two models mean?
Initially, the monocular model, which includes [RealWear](https://www.realwear.com/) ([HMT-1](https://www.realwear.com/products/), [HMT-1Z1](https://www.realwear.com/products/)), [Vuzix](https://www.vuzix.com/) ([M300](https://www.vuzix.com/)[X](https://www.vuzix.com/)[L](https://www.vuzix.com/), [M400](https://www.vuzix.com/), [M4000](https://www.vuzix.com/), and [Blade](https://www.vuzix.com/)), and [Google Glass](https://www.google.com/glass/start/) ([Enterprise Edition 2](https://www.google.com/glass/start/)) have a single screen, with an advanced operating system and the ability to wear these glasses and work hands-free without distraction.
On the other hand, we have the binocular model, it is worth mentioning here [Epson Moverio](https://moverio.epson.com/) devices ([BT-300](https://moverio.epson.com/), [BT-350](https://moverio.epson.com/), [BT-35E](https://moverio.epson.com/), [BT-40](https://moverio.epson.com/), and [BT-40S](https://moverio.epson.com/)) and this is a more elegant and light model, suitable for enjoying full
Augmented Reality or 3D experiences that include the entire field of view.
#### What are the main features to consider?
Smart glasses vary based on the features and characteristics that have. For this reason, companies need to be clear about what they are looking for based on the needs they have to ensure the efficient fulfillment of their operational processes. Let’s see below some of the necessary features that different types of smart glasses must meet:
- **Weight:** Smart glasses should weigh to a considerable extent to be easy to wear and not create difficulties when moving to perform tasks.
- **Camera resolution:** It is worth mentioning here that smart glasses with a high-definition screen and a 16-megapixel camera are very useful for recording or viewing the content in difficult situations, influenced by the environmental factors mentioned above.
- **Microphone quality:** This is another feature that smart glasses should have. Accurate voice recognition is of great importance for voice commands that can be sent and that allow workers to work hands-free without distraction.
- **Durability:** As mentioned above there are various environmental factors that affect the proper working of these smart glasses. The features that should characterize these smart glasses have to do with their durability to withstand accidental drops, humidity, wind, dust, or environments with a very high temperature.
- **Battery capacity:** Considering the fact that these smart glasses are widely used in the field, which means far from the headquarter or even in environments without sufficient access to electricity, the storage capacity of the battery should be quite high. The battery life should be high and the charging options should be of the type such as a rechargeable battery or replaceable battery to enable the work to continue normally without interruption.
- **Operating system:** Manufacturers build and run their smart glass products on a variety of platform options such as Google’s operating system Android, Windows, and Linux. In this way, companies have the possibility of many choices based on their preferences.
With the growing need for the adoption of these glasses, their diversity in the market has also increased. A variety of types of smart glasses are currently on the market recently starting from glasses with integrated microphones, external headphones, binoculars, monocular screens, and many many other features.
So, the diversity in the choice of these smart glasses is not lacking, just as at the same time the areas where we find applications of these smart glasses are not lacking. Starting with field services thousands of miles from headquarters, Augmented Reality offers fast and effective solutions. Field service workers, thanks to the specialized expertise of colleagues who may be located in the headquarter or other remote locations, can use AR-enabled smart glasses to gain the necessary knowledge and guidance on the issues they face. Considering the many benefits that the implementation of these smart glasses offers to businesses, their adoption is strongly encouraged.
## Frequently asked questions
**What is the difference between monocular and binocular smart glasses?**
Monocular smart glasses, such as RealWear and Vuzix models, use a single screen and let workers stay hands-free without distraction. Binocular models, such as Epson Moverio devices, are lighter and cover the full field of view for richer augmented reality or 3D experiences.
**Which industries and tasks use smart glasses?**
This guide highlights remote expert assistance, warehousing, repair and maintenance, assembling, and training as the main business use cases. They are especially valuable for field service work far from headquarters, where remote experts can guide on-site workers in real time.
**What features should I look for when choosing smart glasses?**
Key features to weigh are weight, camera resolution, microphone quality, durability, battery capacity, and operating system. Environmental factors like light, noise, temperature, dust, and humidity also affect which model will perform reliably in your workplace.
**Which devices and operating systems do VSight smart glasses solutions support?**
VSight runs on smart glasses including RealWear, Vuzix, Epson, and Rokid, as well as on iOS, Android, and Windows. Remote guests can also join in a browser with no app to install.
---
### AR Remote Support Keeping Your Business Running
URL: https://vsight.io/blog/ar-remote-support-keeping-your-business-running/
Published: 2021-12-23 · Updated: 2023-08-29
Author: Vedat
Description: AR remote support keeps your business running with real-time collaboration enriched by PDFs, 3D objects and images for maintenance, assembly and training.
Augmented Reality (AR) is the technology that displays digital content on a user’s view of the real world. AR already has numerous marketing and operational applications for businesses in different fields. AR applications are growing and the use of it is set to increase rapidly. In business for instance, experts through AR Remote Support can identify unsafe working conditions. Also, visualize a finished product, and give instructions to field workers. The features that AR-Remote Support offers go beyond the usual collaboration. It is enriching this collaboration with digital characters, PDF files, 3D objects, and images.
In this article, we will show how AR technology allows experts to work and collaborate remotely with field workers. Also, it resolves problems without the need of travelling to different locations where the work is being performed.
#### AR Remote Support for Maintenance
From enhancing performance to retrieving feedback, AR can close the information loop between contact center experts and maintenance technicians. AR allows users to enhance their field of view with real-time superimposed digital information. This allows users to gain information on a machine or step-by-step instructions on how to repair a machine. In addition, this new way of collaboration by AR has many industrial facilities for maintenance. It reduces unplanned downtime by identifying faults or degradation early in their progression.
#### Facilitating Business Complex Assembly through AR Remote Support
Assembly manuals for field workers translate into a distraction from their tasks, time-consuming and increasing the risk of human errors. AR-Remote Support enables assembly line workers in carrying out their tasks optimally. By overlaying virtual information on real-world objects, AR enhances the human’s perception of reality. Also, makes it possible to improve visual guidance to the assembly workers. This visual guidance aids workers and supports them to carry out the assembling task in the most efficient way.
#### Hands-Free And Safety Training through AR Remote Support
[AR Remote Support](https://vsight.io/blog/towards-ar-remote-support-with-vsight/) used on smart glasses, experts are able to make live annotations that overlay into the real world. Field workers can work hands-free while receiving instructions on how to perform their tasks. AR remote support is a great potential for fieldworkers’ training while keeping safety on required levels. Connected with experts in real-time, workers in different locations are trained for different tasks before they start performing their work. Additionally, this has resulted in fewer operator errors and downtime.
#### Boundless Knowledge and Data
Remote Support through its tools enables field workers to access different data and receive instructions. By this, field workers have access to different big-size data. In addition, AR-Remote Support archives all remote sessions. Moreover, providing field workers with faster guidance is key to increasing productivity. Knowledge sharing between experts and field workers increases contribution to the work operational processes efficiency.
AR is expanding across different industries. The future seems promising for businesses that are looking to adopt it into their work operations. Also, numerous solutions that this technology offers have made it an important actor in providing better service. By empowering collaboration between employees, AR technology allows businesses to solve problems in unexpected and inventive ways.
---
### VSight raises €775K seed investment for future growth
URL: https://vsight.io/blog/vsight-raises-e775k-seed-investment/
Published: 2021-11-29 · Updated: 2023-03-29
Author: Vedat
Description: VSight has closed €775.000 seed equity investment round raised from investors; Startup Wise Guys, Estonian Business Angels, Cocoon Ventures.
**We, as VSight team, are believers in our vision for the future and are excited for this raised investment and also excited to work more on delivering the power of [Augmented Reality Remote Support](https://vsight.io/choosing-the-right-ar-remote-assistance-software-for-your-technicians/) for addressing complex business issues. Our mission is to give people tools to share knowledge just like being ‘there’ so that less time stuck on traffic, less time on the way, more time on the things that matter, and that will be good for the environment too.**
We are delighted to announce that VSight has closed a €775.000 seed equity investment round raised from new and existing investors; [Startup Wise Guys](https://startupwiseguys.com/), [Estonian Business Angels](https://estban.ee/), and [Cocoon Ventures](https://www.cocoonprogram.com/cocoon-ventures-investments). Since the launch, our product VSight Remote has been a success in 24 countries, used by over 108 companies. Through VSight Remote now businesses are able to ensure their continuity, increase operations efficiency and solve talent shortages. Our secure and enterprise-ready Remote Support solution connects front-line workers and service technicians with on-demand expertise.
With our powerful Augmented Reality based Remote Support solution, companies have full control over experts and technicians set up in the Admin Portal and increase workforce productivity up to %65. Workers through VSight Remote integrated on smart glasses now are able to work hands-free. In addition, at the same time, they can use visual step-by-step instructions and 3D visualizations to perform service work such as replacing a pump faster and with a lower risk of errors than before. We, as VSight, have experienced tremendous growth over the past 24 months as the needs of the remote workforce and immersive technologies became top priorities for digital transformation. In fact, the size of customer deployments grew more than %500 last year.
VSight Remote’s real-time effective solutions over the years, and especially during this pandemic, proved invaluable in driving innovation for business processes and service delivery. All of our work was rewarded in [sTARTUpDay](https://www.startupday.ee/) Pitching powered by Estonian Business Angels where we have triumphed among 330 startups from 51 countries.
“The progress we have seen on VSight last year both in terms of product-market fit and international sales is just impressive. We believe VSight will reach 1 Mio ARR within the first half of 2022 and we are super happy to be able to continue supporting them as we have done as their first believer and investor.”- says Cristobal Alonso, Startup Wise Guys CEO.
Kristjan Raude, Lead Investor and Estonian Business Angels board member added, “EstBAN investors chose VSight as the best startup at sTARTUpDay Pitching event out of 300+ strong early-stage companies. We admire the strength of the core team, their business idea, and the traction they managed to get in a short period of time. We invested 350 000€ and looking forward to supporting the growth of VSight.”
“.Cocoon Ventures together with the .Cocoon Program sees a strong match between the founders of VSight and our vision to work with founders interested in self-growth through entrepreneurship.” – says Aleksander Tonnison, Venture Partner at Cocoon Ventures.
---
### Augmented Reality (AR) for Customer Brand Engagement
URL: https://vsight.io/blog/augmented-reality-for-customer-brand-engagement/
Published: 2021-11-24 · Updated: 2023-08-29
Author: Vedat
Description: Augmented reality for customer brand engagement wins loyal customers with virtual try-ons, AR games, branded filters and AR-based employee onboarding.
Although it has only recently begun to be widely adopted, Augmented Reality ( AR) has in a short time managed to gain great popularity among various industrial sectors. This technology is one of the most exciting technologies that integrate virtual objects into existing surroundings. Its ability to provide more interactive and realistic experiences for users is leading to its mass adoption by various companies. This adoption has been significantly stimulated by the conditions that the world is facing these last two years. Considering here many restrictions that the Covid-19 pandemic has brought. Also, the role of AR for customer brand engagement has shown huge importance.
This technology is bringing fast and efficient solutions to various issues that concern different industrial sectors. Moreover, is proving every day that it is an essential tool to significantly increase customer engagement. Also, it is increasing the level of different interests in a product. The application of this technology in operations between experts and field workers is not the only. In addition, AR for customer brand engagement makes it possible to increase brand awareness among users. Furthermore, engage them in a more efficient and fast way.
But first, let’s get a general overview of what AR technology is. Also, what are some of the ways that brands are using AR technology for providing fun and interactive experiences for their customers?
#### What is AR?
AR is a technology that allows people to superimpose digital content (images, sounds, text) over a real-world environment. Over the last 50 years, AR technology has reshaped the way we perceive content in the real world. But when was AR invented? AR technology was invented in 1968, with Ivan Sutherland’s development of the first head-mounted display system. However, the term _‘augmented reality’_ wasn’t coined until 1990 by Boeing researcher Tim Caudell. The technology has come a long way with a growing list of use cases for AR. From NASA simulations to immersive marketing experiences, augmented reality makes tasks easier – and definitely more fun!
#### AR for Customer Brand Engagement with “Try-Ons”
Technological developments have advanced significantly. People are now more inclined to make their purchases with a few simple clicks online. But at this point, every customer aims to find the best possible offer for the product they will purchase. At the moment that customers want to make a purchase they start looking for the best possible alternatives. We must admit that every business does its best to have a competitive position in the market. Businesses are now using AR as a perfect tool to present their products and services. Simply by downloading an application from a smart device people are able to try out different products.
This AR application otherwise called “Try-on” has gained widespread popularity among companies operating in various sectors. This type of AR experience allows buyers to practically try before they buy a product. These products range from beauty products, clothing to a home furniture. By offering this innovative and engaging experience companies are able to attract more buyers. Also, this pushes them towards making the purchase faster. Thus generating profits while staying competitive in the market.
#### Explore the product with AR-based games
In recent years we may all have heard a bit about many games like [Pokemon Go,](https://pokemongolive.com/en/) [Zombies Run](https://zombiesrungame.com/), [Ingrees](https://ingress.com/), and many more. AR has found usage here as a strategy to create AR ads with gamified elements. AR ads are more interactive than traditional ads promoting interaction between buyers and the brand. Numerous AR-based games encourage users to complete various tasks. Thus combining entertainment but also generating new users thanks to the fun and exciting experience offered. Advertisers use AR technology as an effective way to achieve a breakthrough from the traditional way of advertising.
#### Have fun with AR filters
AR filters are computer-generated effects designed to be superimposed on real-life images. These filters work with the user’s camera, adding a layer of imagery in the foreground or background of the user’s image. AR filters are one of the most fun and attractive ways to popularize the brand in the market. In contrast to Try-ons, AR filters are more focused on changes in facial features. These filters offer a completely different experience to the users. In addition, provide them with guaranteed fun while changing the features of their facial features. The more special and attractive the filters are, worth mentioning here [Snapchat](https://www.snap.com/en-US), the more popularity they gain on the net. Also, indirectly the brands that offer these filters gain the popularity that would have taken many years to achieve thanks to traditional marketing methods.
#### Employee onboarding with AR training
Each brand aims to provide a high-quality service by successfully meeting customer requirements. New employees, thanks to [AR training](https://vsight.io/enhancing-workforce-training-with-ar/), are preparing for any possible situation that may arise during their work. Furthermore, thanks to AR annotations, it is possible to simulate various issues and prepare new employees to solve possible problems in the fastest and most efficient way. Through the training and education of these new employees, in many different situations where the workflow is quite high and the problematic situations are numerous, it becomes possible to overcome them without problems.
What we mentioned above makes AR for customer brand engagement one of the top technological trends. Also, the adoption of it is a worthy step for every business. Placing your business in a scenario that contains various difficult situations, and finding weak points that need improvement will also help you to find ways in which you can integrate this technology into the operating processes of your business.
Defining ways to integrate this technology into your business will enable you to get the most out of this technology, including attracting and engaging more new customers and generating them into loyal customers of your brand.
---
### 4 Uses in 2022 for Augmented Reality in Construction
URL: https://vsight.io/blog/4-uses-in-2022-for-augmented-reality-in-construction/
Published: 2021-11-24 · Updated: 2023-08-29
Author: Vedat
Description: Augmented reality in construction blends 3D models with the real site for planning, accurate measurement, safer inspections and team collaboration.
Nowadays, global construction output is increasing by 5.7% in 2021, according to a report by [GlobalData](https://www.globaldata.com/). From 2022 to 2025, global output growth is predicted to average 3.7% a year. At the same time, it shows us that this sector has a constant need to adopt innovative methods to improve operations. And in fact, this sector is changing and with these changes, we do not only mean the increase in revenue generation but also the way how many operating processes are being carried out. The technological developments that have gripped every industry have not even left construction behind, replacing the traditional way of sketching projects on paper with sophisticated 3D models, all through the so-called Augmented Reality ( AR).
AR is a technological innovation that incorporates virtual elements into the real environment. Also, this technology is one of the current trends in the construction sector. Moreover, it offers tremendous benefits to building architects, designers, engineers, and site workers. Through this technology, it is possible to combine virtual architectural models with the physical reality of a construction site. All this leads to the successful completion of a project with more efficiency and accuracy. Additionally, reduce the time and extra costs that can cause delays.
As this technology includes itself in the construction sector, the way workers perform their jobs is also improving. This is leading to a large engagement that increases work efficiency. AR brings together people and digital machines towards common goals. Let’s take a closer look at some of the different applications this technology has for the construction sector in 2022.
#### Augmented Reality in Construction: Project Planning
Design and planning have undergone a radical change through the introduction of 3D modeling software. Also, we should mention here Building Information Modeling (BIM). Thanks to the AR regarding BIM, clients have at their hands the exact model of the projects they want. This way customers are able to request changes that are easily met through AR-based apps before construction begins. This technology visualizes the final project in a very detailed way. This makes it possible to prevent many situations directly related to customer requirements. Also, situations related to the environment where the project is in process.
#### Augmented Reality in Construction: Accurate Measurements
Another important point in the construction sector is the need for accurate information that includes also accurate measurements. AR devices such as [Hololens Microsoft](https://www.microsoft.com/en-us/hololens) smart glasses measure physical elements such as height or width. Accurate measurement of these dimensions has a special contributing value in the project plan. These exact measurements make it possible to significantly reduce the time spent on resolving errors.
#### Augmented Reality in Construction: **Safety Training & Inspection**
Security is one of the challenges and at the same time the main component that every sector aims to improve. In construction, safety is a very delicate issue that can end in fatal consequences. AR’s involvement in this sector is already eroding its two-pronged assistance potential. Initially, this technology replace the long and costly training that new employees must have before starting to perform their tasks.
Thanks to AR, training new employees through stimulating situations make them more aware of different risks. On the other hand, the use of AR smart glasses by the site workers makes it possible for the center expert, taking a clear view, to perform a real-time inspection of the workplace and machinery. Giving instructions to employees in real-time prevents dangerous situations. Avoiding these situations can save extra time and costs that sending inspection experts to the site could have taken.
#### Augmented Reality in Construction: Team Collaboration
In construction, coherence and cooperation between all actors involved in this sector have particular importance. AR makes it possible to strengthen remote collaboration by empowering Remote Assistance. This [AR-based Remote Assistance](https://vsight.io/towards-ar-remote-support-with-vsight/) brings together project managers, inspection experts, and site workers. Ignoring the distance makes it possible to collaborate in real-time between the aforementioned actors thus achieving efficient solutions to the problems that occurred. Furthermore, it is possible for photos or videos with superimposed AR elements on them to be documented and provided later for training purposes or even in case of recurrence of problems.
AR through the potential it carries is becoming every day even more and more important for the construction sector. Starting from the basics of a project that has to do with planning, moving on to the presentation of this project, multiple measurements, as well as distance collaboration, are just some of the phases where this technology shows its role. There are many other benefits that are that businesses are gaining from AR adoption. Considering all these, managers of various construction projects are considering the adoption of this technology in the implementation of their projects as an innovative, safe, and efficient tool in the successful completion of their projects.
## Frequently asked questions
**How is augmented reality used in construction?**
AR overlays virtual 3D models onto the real construction site, supporting project planning with BIM, accurate on-site measurements, safety training and inspection, and remote team collaboration. This helps teams complete projects with more efficiency and accuracy while reducing time and extra costs.
**How does AR improve safety on construction sites?**
AR lets new employees train through simulated situations that make them more aware of different risks before performing real tasks. When site workers wear AR smart glasses, a central expert can view the site in real time and give instructions that prevent dangerous situations, avoiding the time and cost of sending inspectors on site.
**How does AR support team collaboration in construction?**
AR strengthens remote collaboration by empowering Remote Assistance that brings together project managers, inspection experts, and site workers regardless of distance. Photos or videos with superimposed AR annotations can be documented and reused later for training or if a problem recurs.
**Does VSight require workers to install an app on site?**
No, VSight offers browser-based guest access, so a remote expert or field worker can join a session without installing an app. It also runs on iOS, Android, Windows, and smart glasses such as RealWear, Vuzix, Epson, and Rokid.
---
### Augmented Reality Trends to Watch Out for in 2022
URL: https://vsight.io/blog/augmented-reality-trends-to-watch-out-in-2022/
Published: 2021-10-31 · Updated: 2023-08-29
Author: Vedat
Description: We find some of the Augmented Reality trends in areas such as education, oil and gas, manufacturing, advertising, and many more.
Augmented Reality (AR) is a technological innovation that incorporates virtual elements into real surroundings. This new technology is rapidly gaining great popularity. This comes as a result of the emergence of its all-encompassing potential ranging from remote collaboration to maintenance operations. What AR does is combine the real world with the virtual elements. This makes it possible to overlap the digital elements in the physical world. A report published by [Grandviewresearch](https://www.grandviewresearch.com/) states that the global AR market size was valued at USD 17.67 billion in 2020. It is expected to expand at a compound annual growth rate (CAGR) of 43.8% from 2021 to 2028. The rising demand for remote assistance and collaboration from enterprises that assist in workflow management and optimization is expected to propel market growth. In addition, we find some of the Augmented Reality trends in education, oil and gas, manufacturing, and many more.
Businesses are using AR applications to track, identify, and resolve technical issues. Additionally, facilitate assembling, manufacturing, and repairing production lines. Furthermore, it is possible for these AR-based apps to be integrated and used in wearable devices such as smart glasses. Given the popularity that this technology has gained, companies are exploring every day the possibility of adopting AR. Considering that AR provides a more interactive experience for their staff internally and customers. Many companies in different industrial sectors are adopting VSight Remote to provide interactive experiences for their field workers. For example, filed workers receive direct instructions from center experts via only a smartphone. Furthermore, the use of VSight Remote integrated into smart glasses, it is worth mentioning here [Realwear](http://realwear.com), has given the opportunity to these workers to perform their tasks hands-free.
#### This revolutionized technology has a lasting impact and is beneficial for many different industrial sectors.
As mentioned above, this technology has not only aroused the interest of businesses currently operating in the market but is also pushing young entrepreneurs to consider investing in AR. As the number of adopters of this technology increases significantly, let’s take a look below at what is currently in trend but also what the future holds for AR technology.
#### AR Smart Glasses
AR smart glasses are one of the most innovative wearable devices with many influences in different areas. These areas are ranging from daily activities to three types of business processes including managing, operating, and supporting. This eyewear technology is able to overlay digital content onto a user’s field. This has added the value of keeping hands free, avoiding distractions, and even improving security. These smart glasses make it possible to combine virtual and physical information together in a user’s view field.
Smart glasses for various operational processes enable employees with the ability to perform their tasks effectively. Feld workers while performing their tasks hands-free at the same time they are able to receive instructions from center experts. AR smart glasses are becoming part of many businesses in industries such as manufacturing, logistics, field services, and operations. There is a significant increase in their involvement within large industrial companies. They are using AR smart glasses as an opportunity to remain competitive in the market by providing continuous services.
#### **5G**
What we do know is that 5G is the 5th generation mobile network. It is a new global wireless standard behind 1G, 2G, 3G, and 4G networks. In general, we can also say that not many people have a lot of information about 5G. 5G enables a new type of network that connects virtually everyone and everything together, including cars, facilities, and equipment. 5G wireless technology aims to enhance the experience of using AR technology by providing higher data speeds with more Gbps, extremely low latency, more reliability, massive network capacity, greater availability, and a more uniform user experience for more users. Higher performance and improved efficiency reinforce the idea of making AR a more widely adopted technology.
#### Real Estate
According to [Realtor.com’s](http://realtor.com) September 2021 national housing report, the market is moving in favor of buyers. Homes continue to sell quickly, and listing prices continue to increase gradually over the preceding year. In real estate, it is now quite easy for buyers to visit their future property regardless of their location anywhere in the world. But not only that, AR makes it possible for interior designers to present and change different models and styles to their customers, exactly like those models would really look in reality.
AR technology, real estate agents make it possible to convince buyers by visualizing and showing what their future property will look like. This makes it possible for real estate agencies to open a new market, that of still unbuilt properties. At the same time, the requirements and the satisfaction of the client are met, leading to the successful conclusion of contracts. Even interior designers have the opportunity to play with more styles by presenting different models to the client of how the interior of the property can look.
#### Health
The tremendous growth of AR is happening especially in the healthcare sector. In the healthcare field, enable the presentation of 3D medical models at remote locations. Many employees of this sector are embracing and interacting with AR. Also, they consider AR as a tool that helps to improve patient education and outcomes. In addition, AR helps medical students to learn a huge amount of information about anatomy and body functions.
[AR applications](https://vsight.io/augmented-reality-revolutionizing-healthcare-sector/) give them the opportunity to learn the anatomy and functioning of the body. Furthermore, they can interact and observe new procedures with professional experts in the medical field. It’s worth mentioning here that AR technology also helps specialized surgeons. These surgeons use AR as a tool that enables the design of 3D representations of patient anatomy. From this application, we have an easier process of visualizing the area of the operation. Also, improving accuracy for a satisfactory result for the patient.
So, as we saw above – these are some of the current Augmented Reality. These trends already started to gain great popularity. It is worth mentioning applications of this technology in areas such as education, oil and gas, manufacturing, advertising, and many more. Moreover, the limitations of covid-19 have played an influential role in increasing the adoption of this technology, especially for the AR Remote Assistance. Predictions tell that even with the easing of restrictive measures in the post-covid-19 period, the popularity of AR will not decrease, on the contrary, it will increase even more already thanks to the awareness of companies about the importance and the benefits that this technology offers.
## Frequently asked questions
**What is augmented reality?**
Augmented reality (AR) is a technology that incorporates virtual elements into real surroundings, overlaying digital content onto the physical world. This creates a more interactive experience across uses ranging from remote collaboration to maintenance operations.
**Which industries benefit from AR?**
AR is being adopted across manufacturing, logistics, field services, oil and gas, real estate, healthcare, and education. Businesses use it to track, identify, and resolve technical issues and to facilitate assembling, manufacturing, and repairing production lines.
**How do AR smart glasses help field workers?**
AR smart glasses overlay digital content onto a worker's field of view, keeping their hands free while they perform tasks. Field workers can receive live instructions from center experts through the glasses, which is why VSight Remote runs on devices such as RealWear.
**How does 5G improve augmented reality?**
5G enhances AR by providing higher data speeds, extremely low latency, more reliability, and greater network capacity. This higher performance and improved efficiency helps make AR a more widely adopted technology.
---
### Cement Industry Embracing AR Remote Assistance
URL: https://vsight.io/blog/cement-industry-embracing-ar-remote-assistance/
Published: 2021-10-27 · Updated: 2023-08-29
Author: Vedat
Description: AR remote assistance for the cement industry: connect experts and plant workers, improve service and enable predictive maintenance. | VSight
The AR Remote Assistance in the cement industry has fundamental importance. AR provides effective and sustainable solutions for the cement industry. At the same time, this industry has wide use in plastering, waterproofing, flooring, and construction of various structures. Most people perceive this industry as a category where digital technology does not find much space for adoption. Taking into account the benefits of digital technology, this industry is aiming towards the adoption of new technological methods.
Cement companies are adopting various technological trends. Also, are becoming part of the innovative changes that affect every industrial field. But this adoption of technological trends especially for this industry is happening with gradual steps. It is worth mentioning here that Augmented Reality ( AR) Remote Assistance is an important component in all industrial fields. Remote Assistance particularly affected by the corona pandemic has aroused the curiosity of many businesses for adoption. Moreover, its adoption has shown that performing of maintenance, servicing, and short-term problem solving can be done remotely in real-time.
Let us take a deeper look at how AR Remote Assistance experts provide efficient remote support. Also, ensure minimization of downtime machines in the manufacturing processes in this industry.
#### Effective communication among experts and plant workers
An article published by [Thermofisher](https://www.thermofisher.com/blog/mining/the-cement-manufacturing-process/) states that the total value of cement sales was about $ 8.9 billion. Cement production is a complex process that begins with mining and then grinding. Including here raw materials comprising limestone and clay. Also, the fine powder needs heating to a sintering temperature of up to 1450 ° C in a cement kiln. In this process, the chemical bonds of the raw materials broke down. Then they are recombining into new compounds. The result is called clinker, which are rounded joints between 1 mm and 25 mm. The clinker is ground to a fine powder in a cement mill and mixed with gypsum to form cement.
Taking into account the conditions of the place where the production starts as well as the difficulty to keep the plant machinery in continuous working condition, efficient solutions are always required to facilitate these processes. Now, thanks to remote assistance, the center experts see with their own eyes the work of the plant workers. So, they come to help from any kind of location for problems that may encounter.
#### Improved efficiency in service
The challenges related to the machinery used during cement production are numerous. Moreover, the period of the pandemic with its limitations made it more difficult to keep these machines in working order. But now the challenges of the management and maintenance of these machines are reducing. Managers and employees of this industry manage to see the potential that AR Remote Assistance has. Additionally, through it is able to end the long journeys that experts make to come to the site. This saves time and enables the experts to transfer their knowledge in real-time to the plant workers. All this is thanks to the effective communication enabled by AR Remote Assistance. In this way they are. able to solve problems encountered with machines in real-time. This leads to the reduction of machine downtime by minimizing costs of lack of production and the travel of experts.
#### Process Control & Predictive Maintenance
The benefits of AR Remote Assistance make it possible for the transferring of information to field workers. Also, at the same time, the experts of the center control every production process. They are also able to make assessments of the work and successful or unsatisfactory performance of tasks by plant workers. By virtually inspecting the machines, the experts also take into account any defects that may arise. AR instructions help the expert to be precise in the details. Thus significantly facilitating the work of workers by helping them to prevent problematic situations that may arise. Moreover, AR Remote Assistance offers an innovative way for the on-board process of new workers, which is an important advantage in terms of group training from different locations and reducing the time spent on the traditional training way.
To conclude, it is worth mentioning that AR Remote Assistance supports cement manufacturers worldwide with sustainable solutions based on real-time AR annotations and that enable the provision of the necessary expertise and experience to the plant workers. Thanks to this remote assistance, we have improved of maintenance processes of the production machinery of this industry. Additionally, from this is possible to get maximum performance and efficiency.
## Frequently asked questions
**What is AR remote assistance in the cement industry?**
AR remote assistance lets center experts see the work of plant workers in real time and guide them from any location using real-time AR annotations. It helps perform maintenance, servicing, and short-term problem solving remotely without the expert traveling to the site.
**How does AR remote assistance reduce machine downtime at cement plants?**
Experts can view a problem through the field worker's camera and guide the fix in real time, so issues are solved without waiting for someone to travel to the site. This reduces machine downtime and minimizes the costs of lost production and expert travel.
**Does AR remote assistance help with predictive maintenance and training?**
Yes. By virtually inspecting machines, experts can spot defects early and give precise AR instructions to help prevent problems before they arise. It also offers an innovative way to onboard new workers, enabling group training from different locations.
**Do field workers need to install an app to receive AR remote support?**
No. VSight offers browser-based guest access, so a field worker can join a support session without installing an app. It also runs on iOS, Android, Windows, and smart glasses such as RealWear, Vuzix, Epson, and Rokid.
---
### Augmented Reality User Manuals for Businesses
URL: https://vsight.io/blog/augmented-reality-user-manuals-for-businesses/
Published: 2021-10-12 · Updated: 2023-08-29
Author: Vedat
Description: Augmented Reality user manuals empower the customers with the right knowledge and ability to perform maintenance and repair processes...
What you have heard, even if only once in recent years, is the adoption by various fields of industry, the so-called [Augmented Reality (AR) technology.](https://vsight.io/blog/augmented-reality-technology-benefiting-5-major-industries/) This technology offers an interactive experience between the real world and the information integrated into it. These manuals are supported and enriched by AR technology with elements of computer visualization making the given information easily understandable. AR makes it possible to superimpose a computer-generated image, graphic, or 3D model on the surface of the real product. Also, it provides customers with the assistance that allows them to better understand the received instructions. Nowadays, this technology comes in the form of Augmented Reality user manuals.
Manuals of different products have always been of special importance. These manuals are delivered immediately to customers, avoiding the various questions and problems for a particular product or service. In the time we live in, technology prevails in every aspect of life. We can freely say that these traditional manuals are going out of trend because of the difficulty in understanding them. AR is bringing a powerful wave of change in conveying the information we need in a real-time and simplified way. Augmented Reality user manuals provide information in detail about the operation and maintenance of a specific product.
Let’s see how this technology is enabling this effective way of delivering manuals to customers. Also, how it is replacing traditional printed manuals with multiple texts and in most cases incomprehensible.
#### Product Introduction
Correct and impressive presentation of products and services that a business offers are of great importance. This it is the moment that creates the connection between buyers and the business. These presentations should be clear and provide a summary of the functionalities and features that a particular product has. AR manuals find usage as a tactic to visually introduce certain products. Also, giving buyers a detailed view of the product they want to buy. Thanks to these user manuals empowered by Augmented Reality potential buyers are able to explore the product virtually up close. In addition, buyers are able to get familiar with every detail of the product.
These manuals, through the presentation they offer, make it possible to offer potential buyers a new and innovative experience. All this leads to increased attraction to a particular product and pushes these potential buyers towards the purchase decision. This means business expansion with lower costs for large fairs, more customers, and higher profit generation.
#### Product Installation Process
The relationship between business and customers does not end with the sale of a product. After making the purchase, the process of installation and assembly of the purchased product begins. In most cases, traditional manuals contain step-by-step information for this process. These instructions are incomprehensible due to a large amount of information and the lack of a visual side. Augmented Reality based user manuals are a key point in the process of installing a product. This is possible through the superimposed instructions on the physical product itself to be assembled. Understanding these instructions by customers is now faster and more effective. Also, this leads to the assembly and installation of the product purchased quickly and successfully. This self-assembly by the customers through Augmented Reality user manuals eliminates the need for bringing technicians to the customers’’ location.
#### Troubleshooting Process
The problems that customers encounter after purchasing a product are one of the most troubling issues for many businesses. This is because sending a customer service technician to the customer’s location requires extra time and money. Now the process of finding answers to various problems and solving these problems is greatly facilitated by AR manuals. The visual and interactive help through these manuals provides clients with clear instructions. Also, provides them with enriched visual elements thanks to AR technology. Effective solutions to various problems made possible through these manuals significantly increase customer satisfaction. Customers understand the information easily eliminating even long calls with customer service agents. AR manuals provide the necessary answers to the encountered problems. These answers are essential in the relationship between business and customers.
#### Augmented Reality based user manuals day by day are showing their very useful role for customers and not only.
Starting from the presentation of certain products, their installation after purchase, and detailed instructions for problems that may appear during their work are some of the stages in which these manuals have an extremely important role. At every critical step during the non-functioning of a product, the customers already feel safer and clearer in the steps that need to take for solving the problems that appear. These AR manuals empower the customers with the right knowledge and ability to perform maintenance and repair processes without the need for a technician.
These AR manuals empower the customers with the right knowledge and ability to perform maintenance and repair processes without the need for a technician. This comprehensive experience is a major step forward for businesses operating in different fields, making a giant shift from traditional printed manuals to guidelines provided through AR-based manuals. At the same time, businesses provide better results in customer satisfaction which leads to strengthening customer relationships as well as reducing the sending of technicians to the customer’s location. As an effective tool to bring many benefits and facilities, the adoption of these AR manuals is now widely encouraged for businesses.
---
### Future Effects of AR/VR on Global Business & Economy
URL: https://vsight.io/blog/future-effects-of-ar-vr-on-global-business-economy/
Published: 2021-10-07 · Updated: 2023-08-29
Author: Vedat
Description: AR/VR products on global business are not just a trend or entertainment subject, but they have a potential to affect the economy activities...
In an ever-changing business environment, it can be tough to understand the next assignment technology will provide us with. Businesses are adapting AR & VR technologies to accelerate the production or the quality of work. This post aims to look at the position of AR & VR technologies for now and for the future in business.
#### What is AR & VR?
To start with, Augmented Reality (AR) is computer-generated content that senses the real-world environment and imitates content. It is an alive or indirect physical appearance created by enriched sound, image, graphics, and GPS data. An example of AR can be the popular 2016 game Pokémon GO. That combines the real world with fictional characters by using a smartphone’s GPS and clock. This determines your location on the map, so you can catch the pocket monsters around. Another example that is more business-related is the Swedish furniture giant Ikea. Ikea just started to use Augmented Reality on their catalogs and app called Place. This gives customers a better idea of how home goods would look in customers own homes. Also provide step-by-step instructions on their application called Assemble to help customers assemble the products through AR, again. _(Link for the video_ [_Place App_](https://www.youtube.com/watch?v=UudV1VdFtuQ) _–_ [_Assemble App_](https://www.ikea.com/au/en/customer-service/mobile-apps/say-hej-to-ikea-place-pub1f8af050)_)_
Virtual Reality (VR) is a computer-generated simulation. The environment in VR is completely artificial. Also presents three or more dimensions with an interactive environment through a headset or special electronic devices. Companies such as Sony and Oculus are producing hardware. Moreover, are improving VR technologies to supply gamers with extra realistic and exciting experiences. Militaries and Medicals use the interactive nature of VR in their training programs. UK and US train soldiers by creating threatening environments using sound effects and visuals. A soldier gets to be trained in subjects such as bomb disposal by being immersed into a battlefield or flight simulation without having the real risk factor.
#### Progress of AR & VR
In the past years, AR and VR technologies have not been exactly like the user dreamt of. Especially from a business point of view. However, just like every other piece of technology has entered our lives, it should be considered that AR and VR technologies had their fair share too. Some of the problems or prejudgments businesses are having about the technology can be sorted as;
1. Price Tag
2. Practicality
3. Storage & Speed
To start with the price point, many businesses want to take the initial steps towards wanting to utilize the benefits of AR and VR. However, they undergo a basic consumer bias called the familiarity principle which explains people tend to buy from brands they are familiar with. For example, many of the manufacturers in the industry want to adopt remote help with smart glasses to their business to enhance the production process, the first smart glass they usually go for is the Microsoft HoloLens 2 which possesses a $3.500 price tag. Since there are more than 100 technicians in a factory. This means $3500×100=$350.000 for a mid-size factory to spend solely on hardware. Yet there are many start-ups and rather small business than Microsoft that sells smart glasses and the required SaaS for the manufacturers to advance their business for eligible prices.
#### There are many features to consider before buying the hardware to incorporate it with AR and VR.
It is not pleasant to work with heavy or unergonomic headsets, especially in a factory where it can affect the technician’s work quality negatively. Therefore, now headsets are more suitable to their area of use. They weigh lighter and are more comfortable compared to a couple of years ago. The image and sound quality also improved significantly to enhance the user experience and make it more realistic.
#### Smart glasses providers made the necessary changes to adapt the hardware to the field of work.
For example, some of the smart glasses have the property of muting the background noise just as needed so that the technicians in the factory and the experts can communicate smoothly by hearing each other and the machine worked with. With the new higher performance of 5G, the network will provide virtual connection to everything including machines, objects, and devices. Thus, the internet speed when working with a headset will be much faster. We focused more on the hardware side of the story however with equipment materials the software that provide the service made serious progress too. The storage for hardware pieces that used to be a problem, now with Cloud system it is possible to keep files in a remote database and retrieve them on demand.
## Future effects of AR & VR on the Global Economy
Many businesses over the last decade transformed the way they work to the digitalization of the business process. The simplest digitalization example can be converting sending a post by going to the postal service to sending an email. More complex business processes are digitalizing. Training new employees through online meetings or a new software designed only for training operations. Both in including technologies such as AR/VR and transforming the process to a digital environment. The goal is to accelerate the work and collect data to optimize the business to move forward.
As of now, the investment numbers on AR/VR are growing. In 2020, according to IDC’s findings estimated spending was up to $18.8 billion, up 78.5% from 2019. And as well as transforming business processes, daily consumers are also expecting businesses to use AR more often. As mentioned before Ikea is using AR to deliver a better shopping experience. The adoption of AR and VR implications by daily consumers is very interesting.
#### In a PwC report, economists estimate that by the year 2030 the AR and VR’s contribution to the global economy for businesses will be $1.5 trillion.
This accounts for a significant change from the 2019 GDP contribution of $49.4 billion. Especially within one year, from 2019 to 2020, there is a major change also. In 2020 with the Covid-19 outbreak the search for remote technologies increased substantially, the contributions of the technologies were double of what they were in 2019 and contributed $95.7 billion to global GDP. Besides profiting businesses, the spread use of these new technologies will contribute to GDP by creating new employment opportunities in technology departments as well. By the year 2030, less than 10 years from now, AR and VR technologies are expected to boost the global GDP by %2.
#### With many uses, AR and VR applications offer a variety of solutions to businesses, consumers, and employees.
From production to training to advertising AR and VR technologies can be used in the most creative and effective ways. Businesses should consider this new technology as an investment that will have its returns in a very short amount of time. In this current environment businesses that will adapt to tech, development can gain a competitive advantage over their rivals. According to Mobile Marketer, only %1 of retailers are using AR. Especially in online shopping AR content will be demanded increasingly by the consumers to have a better sense of what they are buying since it increases their confidence in the product by %71.
In conclusion, AR/VR products are not just a trend or entertainment subject. They have a serious potential to affect the economy and business activities. And companies should invest more in their research & development to test AR and VR products.
## Frequently asked questions
**What is the difference between AR and VR?**
Augmented Reality (AR) is computer-generated content that senses the real-world environment and overlays digital information onto it, as seen in apps like Pokemon GO or IKEA Place. Virtual Reality (VR) is a completely artificial, computer-generated simulation experienced through a headset, used for immersive training in fields such as the military and medicine.
**How much are AR and VR expected to contribute to the global economy by 2030?**
In a PwC report, economists estimate that by the year 2030 AR and VR's contribution to the global economy for businesses will be 1.5 trillion dollars. This is a significant jump from the 2019 GDP contribution of 49.4 billion dollars, and the technologies are expected to boost global GDP by 2 percent.
**How do businesses use AR and VR with smart glasses?**
Manufacturers adopt smart glasses to enhance production, letting on-site technicians and remote experts collaborate hands-free through a live video connection. VSight remote assistance runs on smart glasses such as RealWear, Vuzix, Epson and Rokid, with AR annotations anchored in 3D so guidance stays fixed to real-world objects.
**Does joining an AR remote support session require installing an app?**
No app installation is required for guests. VSight offers browser-based guest access and also runs on iOS, Android, Windows and smart glasses, so participants can join a session directly from a link.
---
### Transforming Fitness Apps through Augmented Reality
URL: https://vsight.io/blog/transforming-fitness-apps-through-augmented-reality/
Published: 2021-10-05 · Updated: 2023-08-29
Author: Vedat
Description: Augmented Reality is transforming fitness apps. Direct connection with your trainer, data of your body in real-time, increased motivation...
In recent years technology has significantly facilitated our lives. This also means doing a lot of work, finding information or different documents with just one click. Thanks to technological development we have a short and efficient process in time to do what we want. But on the other hand, this greatly discourages movement thus leading to difficulties in keeping fit. Numerous studies have shown that millions of dollars are spent on unused gym memberships. This comes as a result of various factors. Moreover, many polls show that the vast majority of people would prefer to browse social media or play a video game rather than spend time getting on the road to the gym. We can say that Augmented Reality Fitness apps are providing solutions that trigger people towards a healthy lifestyle.
[Augmented Reality (AR)](https://vsight.io/blog/augmented-reality-technology-benefiting-5-major-industries/) is coming into the fitness industry by overlaying digital content in a person’s current environment. This change the way people are perceiving fitness technology. Concrete cases are showing us that this technology finds wide usage today. Also, its growth is predicted in the coming years. AR aims to gamify workouts in an innovative and engaging way to make people more physically active. This means that people will unknowingly engage more to be physically active from home or office. Moreover, we have eliminated the need for gym memberships.
Maybe many of you who are reading this article have bought a fitness app from your device and just signed up but never used it. Now, thanks to AR technology fitness apps are experiencing a radical change, enriched with AR elements that differentiate them from the traditional applications found mostly in online stores. Read below to learn more about the benefits of using AR in the fitness industry.
#### Boosted Motivation
As people face various often stressful situations, they find it difficult to have the time and motivation needed for exercise. Moreover, most of those who choose to train does not have the necessary knowledge to perform an exercise. It is worth mentioning here that often for many people training becomes boring by always repeating the same exercises. AR technology now makes it possible to exercise without the need to go to the gym.
AR already brings home the right atmosphere to give you the right motivation to start training. Thanks to AR remote assistance, it is possible to connect in real-time with a trainer who can guide you to perform the exercises in the right way. The trainer on the other side of your device sees exactly you and your environment, this is giving your trainer the opportunity to suggest the necessary exercises and the right techniques according to your skills and the environment around you. Although at a distance without having to spend time going to the gym, connecting in real-time with your trainer gives you the right motivation to continue training in the same way from your location.
#### Real-Time Data
If you want to have instant real-time information on your body condition during exercise then AR comes to your help again. Many AR devices give you the ability to control your heart rate. This way you keep your health under control by not tiring yourself. At the same time as you take a look at this information, you can continue to train without interruptions.
Moreover, thanks to AR devices, you now have the opportunity to get information about the distance you ran. Also, the steps you took, or even the calories you burned. You can now easily choose the exercise you are starting to perform among the many options on offer. Then with one click, you can close the exercise when your training is over. As a result, you will have generated all the information you may need for the exercise you have performed. This gives you the opportunity to evaluate whether your training program is successful or not to achieving the desired results.
#### Hands-Free Workout
It often happens that your smartphone bothers you or you. Also, you can’t find the right way to place it while receiving instructions from a video for fitness instructions. Moreover, keeping the smartphone close to you while you exercise also affects your distraction from the calls or messages received. Now, this issue is resolved through AR devices such as smart glasses. Usage of these smart glasses during your training gives you the opportunity for greater mobility to perform the exercises correctly. Also, you will feel more comfortable and confident. this will also bring a quick fulfillment of the results you want. Furthermore, as you listen to your fitness instructor, you can visually see in front of your eyes the proper way of exercise execution. This allows you to understand step by step the proper order of your training program.
#### Keeping it fun
Now repetitive and boring exercises are just an old reality. Through AR your training program turns into a fun game to achieve your goals. Realizing different fun scenarios such as running around in different environments virtually to finish the game successfully makes you have fun while you are training. These funny AR elements combined with the training program now make it possible for people to be more attracted. Moreover, while you achieve different goals, you are also rewarded with awards that keep your motivation elevated to continue further. What AR enables is to provide you with the right motivation. This is possible thanks to the rewards it offers. By making you always feel more curious about the next level of the game, you are burning calories.
To conclude, we can say that in today’s reality all of us often face a lack of motivation, tiredness, or difficulty in finding enough time to train. Thanks to the Augmented Reality fitness app it is now possible for your training concept to change. Direct connection with your trainer, data of your body in real-time, and increased motivation through fun elements are enabled by this technology and these features aim to lead you to an active and healthy life. Do not hesitate to become an adopter of Augmented Reality fitness app technology and start changing your lifestyle.
---
### Augmented Reality for Wind Turbine Inspections
URL: https://vsight.io/blog/augmented-reality-for-wind-turbine-inspections/
Published: 2021-09-28 · Updated: 2023-08-29
Author: Vedat
Description: Augmented Reality for Wind Turbine Inspections solves complex challenges and enables wind-farm workers to receive remote on-site guidance...
In recent years, wind energy has had great development. Also, at the same time has encountered many challenges that have to do in most cases with wind turbines. One issue that this industry is facing is the inspections of wind turbines. Wind turbines are of crucial importance as they need constant monitoring and maintenance to ensure optimum efficiency. Since turbines play a crucial role in this industry, systematic maintenance and regular inspections are essential. The high cost of inspections but also the lack of expertise make them difficult to maintain. Damage to a turbine, translates a loss of electricity generation and a loss of money. Augmented Reality (AR) technology is a tool that facilitates many processes and aims to end the challenges for wind turbine inspections. AR is already empowering remote assistance through software applications that merge digital content into the user’s real-world environment.
Let’s see below some of the ways AR remote assistance is aiming to bring about a wave of change in turbine inspections.
#### Interactive and cost-effective solution
Initially, it was worth mentioning that wind turbines generally require preventative maintenance checkups two to three times per year. At the same time, in-person manual inspections are subject to human error. Also, can take up to a full day for a single tower. AR remote assistance enables effective and interactive communication between a center expert and a worker who is conducting the field inspection. This communication is possible in real-time. Additionally, gives the center team the opportunity to see exactly what the field worker sees. It strengthens communication and real-time cooperation by preventing many problems. Also, provide solutions to various problems that lead to the malfunction of turbines.
Thanks to the AR remote assistance it is possible for the field worker to easily follow in detail the expert instructions. Moreover, these instructions are enhanced with AR elements. AR remote assistance on smart glasses gives the opportunity to field workers to perform inspections and maintenance hands-free. Furthermore, AR remote assistance is a way to provide cost-effective solutions. In many cases for various problems, the absence of proper expertise for inspection and maintenance is a big challenge. This results in huge losses until the right expert comes to the field.
#### Increased work safety
Another problem existing in wind farms is the safety of workers performing inspections and maintenance. Safety is a critical issue that often causes many dangers for workers’ lives. Using AR remote assistance integrated into smart glasses for inspections is far safer now. Even when a wind tech is climbing up towers. In this way, while the fieldworker works hands-free, he receives the appropriate instructions. Also, also receive warnings for various dangers that may threaten him. Thanks to this remote assistance, we have the improvement of the safety of workers. We also have the prevention of many dangerous situations. Also, reduction of human errors that can occur during various processes.
#### Fast and accessible visual assessments
AR technology is already providing solutions for visual assessments around the project site. Different images can be captured with a device on a tripod. Then images of turbines can be superimposed on photos. This also gives an idea of how a project might look in reality in a given location. Usually, this is also an innovative way to present projects to landowners or entrepreneurs while you are on the site and moving your camera. Also, the turbines are superimposed in the real environment.
Furthermore, through an AR remote assistance app, it is worth mentioning here VSight, it is possible to automatically transfer and document to a data portal the photos or videos captured together with the AR elements superimposed on them. Project supervisors thus have unlimited access to these materials and are able to determine project details such as height or number of turbines using field data in the model. This helps them to make possible changes as well as to successfully conclude their project planning.
[AR technology](https://vsight.io/blog/augmented-reality-technology-benefiting-5-major-industries/) is providing innovative applications in the wind energy sector and as mentioned above is radically changing the way of wind turbine inspections by significantly improving it with efficient solutions. To summarize AR technology solves complex challenges by empowering AR remote assistance that enables wind-farm workers to receive remote on-site guidance from more experienced colleagues and get the support they need in their operations. At the same time AR glasses superimposing digital instructions enhance the speed of assembly. The adoption of this technology is greatly encouraged as it is being proven every day that the implementation of AR solutions in the wind energy industry has significantly benefited employee safety and increased profits.
## Frequently asked questions
**How does AR remote assistance help with wind turbine inspections?**
AR remote assistance enables real-time, interactive communication between a center expert and the field worker performing the inspection, letting the center team see exactly what the field worker sees. The worker follows detailed expert instructions enhanced with AR elements, which strengthens cooperation and helps solve problems that lead to turbine malfunction.
**Does AR remote assistance improve worker safety on wind farms?**
Yes. Using AR remote assistance integrated into smart glasses lets a wind tech work hands-free while climbing towers and receiving instructions, along with warnings for various dangers. This improves worker safety, prevents dangerous situations, and reduces human errors during inspection and maintenance processes.
**Does AR remote assistance run on smart glasses?**
Yes. VSight runs on iOS, Android, Windows and smart glasses including RealWear, Vuzix, Epson and Rokid, so field workers can perform inspections and maintenance hands-free while receiving expert instructions.
**Can captured photos and videos be documented from the field?**
Yes. Through an AR remote assistance app such as VSight, photos or videos captured together with the AR elements superimposed on them can be automatically transferred and documented to a data portal. Project supervisors then have unlimited access to these materials and can determine project details such as height or number of turbines using field data in the model.
---
### Augmented Reality for Interactive Advertising
URL: https://vsight.io/blog/augmented-reality-for-interactive-advertising/
Published: 2021-09-07 · Updated: 2023-08-29
Author: Vedat
Description: Augmented reality for interactive advertising boosts sales, cuts ad costs and builds emotional brand connections that engage customers.
Augmented Reality (AR) technology is one of the leading technologies that is bringing numerous digital transformations. It significantly improves the operating processes of companies belonging to various industrial fields. The potential of this technology to digitize many processes has also increased the demand for its adoption by many businesses. The AR concept has been directly related only to games. Now this concept goes beyond games and entertainment. It enters every industry with multiple perspectives to bring substantial benefits to the well-being of businesses. One area where this technology finds usage is the digital advertising market. Through its power, Augmented Reality is enabling a new form of advertising. Many companies are finding support in this technology to convey certain messages in a more innovative way to customers.
In recent years, the advertising market is booming. This comes due to the fact that every business has realized its importance. At the same time, this advertising market tops the list for expenses incurred. The introduction of AR technology in this market is in its infancy. This does not mean that its adoption by many marketers will not increase. On the contrary, a massive increase in advertising through AR ads is predicted.
Let’s take a look at some of the reasons why Augmented Reality advertising can be the future of the digital advertising market:
#### Boosting Sales
AR advertising is offering new opportunities to promote products and services. Through virtual try-on enabled by [AR technology,](https://vsight.io/blog/augmented-reality-technology-benefiting-5-major-industries/) customers are now closer to the product. They can discover every feature and characteristic of it. Now customers are able to virtually try out a range of products. Also, choose the ones they like and customize them. This increases sales for businesses, and customers tend to push themselves faster towards the decision to purchases. Customers are able through AR to virtually try a wide range of products. Including shoes, clothing, jewelry, watches, this makes it possible to further increase sales and increase revenue for businesses.
#### Money-Saving Advertising through Augmented Reality
The traditional way of advertising requires high costs for printing but also for promotion in public places or magazines. Advertising through AR for skeptics may seem more expensive but in fact, it is quite the opposite. If we make a simple ROI calculation, it turns out that the adoption of this technology is quite cost-saving. This is due to the fact that traditional advertising requires frequent replacement. The development and promotion through AR advertising are more attractive and long-term. So many businesses through this technology are able to stay innovative in the market. Also, they gain new and loyal customers. At the same time save costs that could have been spent on the advertising displayed in a magazine.
#### Emotional Advertising Connection through Augmented Reality
AR advertising also has a significant impact on the close relationship that businesses aim to achieve between the products and services they offer and their customers. Since AR ads are interactive they have the ability to convey to customers exactly the real shape of the products, thus creating a link between the customer and the product. By interacting with AR advertising, customers feel closer and more connected to the product, this pushes them towards the quick decision to make purchases. As mentioned above, businesses by offering this innovative way to promote products ensure and build the reputation of their brand in the market.
AR advertising offers marketers a new and more effective opportunity to convey to their customers the message they want about the products they offer. In addition, to give them the opportunity to explore in detail the products, unlike traditional advertising only shown as printed somewhere. AR ads are extremely useful for businesses operating in different fields helping them to generate more revenue by attracting more customers. AR advertising thanks to its innovative nature arouses great interest in the products, this makes them an ideal means of interaction between consumers and the brand. Many businesses have realized the true potential of this technology and are investing heavily in AR as an effective tool that helps radically change the advertising industry by bringing quite unique advertising campaigns.
---
### AR for Manufacturing Workflow During Pandemic
URL: https://vsight.io/blog/ar-for-manufacturing-workflow-during-pandemic/
Published: 2021-09-07 · Updated: 2023-08-29
Author: Vedat
Description: AR for manufacturing workflow speeds production, supports worker safety and empowers a new millennial workforce with augmented-reality remote services.
Since March 2020, a lot has changed in our lives and the global business. While all manufacturers had their fair share of obstacles with the supply chain management, some experienced a sharp increase in demand while others experienced a sharp decrease in demand which both can be very harmful to a business. Industries such as technology, healthcare, and pharmaceuticals thrived meanwhile aviation, energy and the automotive industry struggled. New technologies are facilitating operations, especially during pandemics, worth mentioning here AR for manufacturing workflow.
The important point here to understand is as we get back to normal life with countries accelerating their vaccination programs, the habits and work processes that were adopted during the epidemic are here to stay. Especially when the economic conditions for manufacturers and customers are thought. An example of changed economic conditions can be customers seeking higher value and service for what they are paying. This means manufacturers need to adapt quickly to new customer demands. Also to put more emphasis on making the manufacturing process more flexible while reducing cost.
#### How AR Remote Services Can Help Business Safety During Covid-19?
Another aspect manufacturers should take cognizance of is the safety and health of their workforce. Field technicians’ safety and health are crucial when it comes to business continuity and employee well-being. A case where one or more field workers are tested positive for Covid-19 can create a negative domino effect. Especially, in an industry where the field workforce is getting older, safety and health issues can be discussed more regularly.
Plus, due to their job requirements, experts need to travel to different countries regularly to solve technical issues. For example, an expert that lives in the United States needs to share their extensive knowledge about machines and control systems with assembly workers who live in China. With complications regarding Covid-19, countries are following different regulations to keep the safety of their citizens. Therefore, the process of sharing expertise can take longer than usual. These complications can be as below;
- Quarantine Restrictions
- General & Mental Health of Employees & Their Families
- Post-Covid Business Trip
- Environmental Cost
**To start with the quarantine restrictions, experts need to stay isolated for at least two weeks in general for many countries which causes a delay of job activities that prohibits the production process.**
During this time an expert can go through the stress of getting Covid-19. Also, lose focus while trying to adapt to a different country. An example of that can be as simple as missed connections, traffic, and less structured workdays due to time differences. All these factors while affecting the business can also affect the second point which is related to employees’ personal life. Additionally, might affect work motivation which can highly affect the output also.
Considering experts and field workers, that are relatively old, want to nurture a more stable lifestyle. The aftermath of the business trip can increase the risk of affecting friends and family as well as others too. On the companies side according to Forbes’ [Welcome To The Post-Covid Business Trip](https://www.forbes.com/sites/oliverwilliams1/2021/04/29/welcome-to-the-post-covid-business-trip/?sh=1fe0a0051ae8) article HSBC, one of the largest investment banks and financial services holding companies in the world, saved about $300 million according to the bank’s most recent results. Banking companies whose operations relates solely to digital system save a significant amount of money from business trips. Also, manufacturing companies can save a serious amount and reduce their cost too.
**A small amount of money saved from business traveling can be used to optimize the digitalization of the work process that brings experts and field workers together remotely with the help of Virtual and Augmented Reality instructions.**
Another benefit manufacturing companies can gain from reducing their business trips is related to them reducing their carbon footprint. Considering that the manufacturing industry is one of the largest contributors to greenhouse gas emissions worldwide. The growing population of Millennials and Gen Z as conscious consumers care more about climate change. Consequently, companies and manufacturers should commit more to their sustainability policies.
However, there are reasons why industries including manufacturing invest in business travel the way they did before Covid-19:
- Extending the Business Network
- Understanding the Culture Worked With
- Enjoyment
**AR Remote working can limit one-on-one, personal communication on regular basis for manufacturing workflow.**
When used solely for business it is great in terms of saving time and diagnosing the problem immediately. However, organizational culture and commitment to the workplace might relate to more personal connections and understanding the culture of people working with. A classic example can be Americans who are more individualistic, wanting to work in an environment where they can progress by adding personal value to the business, and, Japanese people who are more used to adding value to business by working in a collective team.
And there is also, the enjoyment factor of business travel for employees who like to travel. It can seem like that aspect of the business is taken away however companies can arrange business travels for their employees solely for networking and getting to know each other that is more flexible and inclusive of employees’ families or partners. This way they can increase work motivation while reducing the cost of travel. And creating an option for employees to travel on their own time and to where they prefer which can again increase motivation.
#### Empowering Millennials Through AR as the New Workforce on Manufacturing Workflow
As indicated previously, the aging workforce is an ongoing problem for the industry. Manufacturers are having a hard time employing or retaining junior-level service technicians since job descriptions and the Millennial’s expectations of a job do not have the same understanding. For example, according to The 2016 Deloitte Millennial Survey for most Millennials, one of the most important aspects of a job is good work-life balance. However, a service technicians’ duties are mostly stressful, require a lot of travel, and hinder flexibility with no home office option. Putting the 2020 Covid-19 Pandemic on top of this 2016 Survey, both Millennials and employees from former generations are finding jobs that value the work-life balance as more retainable and valuable.
For example, software like [VSight](https://vsight.io/) allows remote field technicians and experts to connect and collaborate on maintenance, repair, operations (MRO). This is possible via live video, audio powered by **Augmented Reality**. This brings an acceleration of the production process. Also helps the business to meet the growing demand of customers and create straightforward solutions for employees. By accelerating skill development and providing empowering assistance, AR is now revolutionizing the business process for many. Augmented Reality creates a platform where field workers and experts can collaborate professionally with practical training tools.
## Frequently asked questions
**How does AR remote assistance help manufacturing during a pandemic?**
AR remote assistance lets experts and field technicians connect and collaborate on maintenance, repair and operations through live video and audio powered by augmented reality, so an expert in one country can guide workers in another without traveling. This keeps the workforce safe by removing the need for on-site visits and avoids the delays caused by quarantine restrictions.
**Can AR remote support reduce manufacturing costs and business travel?**
Yes, replacing on-site expert visits with AR remote sessions cuts travel spending and the money saved can be reinvested to digitalize the work process that brings experts and field workers together remotely. Reducing business trips also lowers a manufacturer's carbon footprint, which matters to increasingly climate-conscious Millennial and Gen Z consumers.
**How does AR help attract and retain younger manufacturing workers?**
Service technician roles are often stressful and travel-heavy, which conflicts with the good work-life balance Millennials prioritize according to the 2016 Deloitte Millennial Survey. AR remote collaboration reduces travel and adds practical training tools, accelerating skill development and making these roles more retainable for younger workers.
**What devices and access does VSight require to run AR sessions?**
VSight works through the browser with no-app guest access and runs on iOS, Android, Windows and smart glasses such as RealWear, Vuzix, Epson and Rokid. Sessions are WebRTC-encrypted, and the platform is GDPR, HIPAA and ISO 27001 certified.
---
### Augmented Reality (AR) for Architecture and Construction
URL: https://vsight.io/blog/augmented-reality-ar-for-architecture-and-construction/
Published: 2021-08-30 · Updated: 2023-08-29
Author: Vedat
Description: Augmented reality for architecture and construction streamlines presentations, equipment monitoring, site safety and architect-client communication.
The emergence and great development of Augmented Reality (AR) have already significantly transformed every industry, including construction. These transformations appear in the form of changes in design, modeling, and building. In this field, a series of actors of the construction teams, are benefiting a lot from this technology. This technology provides them with benefits that significantly facilitate the tasks during different processes of their work. In addition, this technology is becoming part of the architectural design process. Moreover, it is allowing both clients and architects to make changes before construction begins. AR is revolutionizing the field of architecture. This is possible by including virtual elements that interact with the real elements of the environment that surrounds us.
**Let’s see in more detail how this combination of these virtual elements with the real ones thanks to AR helps the architecture field to increase efficiency, accuracy, reduce the occurrence of errors and save time and extra costs.**
#### Streamline Presentation Processes
Now through AR, the whole visual plan of the buildings is possible to be seen by the architects. This gives them the opportunity to see what their plans will look like in reality. Moreover, it enables architects to make the necessary changes based on clients’ requirements. All this facilitates the decision-making process for architects for situations where they may be doubting. The use of AR in architecture helps to realize a dignified presentation of a project that architects have to do for an entire corporation.
#### AR for Equipment Monitoring in Architecture
Detailed inspection and monitoring of production equipment is a key process in any type of industry. Every construction site have numerous types of equipment that require detailed inspection. In case of breakdown, the whole construction process interrupts causing delays that may have subsequent consequences. In the recognition of this equipment, AR comes again to help with its role. Through AR it is possible to replace the traditional printed manuals with documented instructions in real environments. In addition, enhancing it with 3D elements enables the virtual exploration of this equipment. Through a pre-inspection of this equipment by the experts of the center, it is possible to prevent many damaging situations.
#### AR for Architecture Sites Safety
One of the most important issues for construction sites is ensuring that safety training is delivered in an accurate way. This whole process is critical. Training site employees is important for their safety while performing their tasks. AR makes it possible to enable [Remote Support](https://vsight.io/blog/towards-ar-remote-support-with-vsight/) that connects an expert center with the site’s workers in real-time. This connection makes it possible to speed up the on-board process and safety training that these employees should have. This AR-based Remote Support by introducing real situations makes it possible to improve this collaborative process. This co-operation leads to the provision of effective training at a low cost. Also, it can prevent incidents and accidents on the construction site.
#### Architect and Client Communication
The direct link between architects and clients is of particular importance because the whole construction process is about an end product for clients. Therefore, the fulfillment of their requirements lies in the top priorities of the architects, adhering to the wishes of the clients. As mentioned above, AR-based Remote Support is not only used in the expert-employee relationship but also in the relationship between architects and clients. This remote connection makes it possible to present in real-time the various 3D models of projects that clients can request.
AR technology makes it possible to clearly provide the whole picture of what clients are looking for by enabling architects to make AR annotations for necessary explanations or even for markings at various points that may require changes by clients. As in any industry, achieving customer satisfaction is a primary goal, and in this case, thanks to AR technology, customer satisfaction increases significantly.
While various industries are adopting AR, as mentioned at the beginning of the article there is already an increase in its involvement in various construction processes as well. This takes a push by architects who are finding plenty of useful use cases of this technology in facilitating their work. What is widely encouraged is the embrace of this technology as innovative enough to change the way of communication between clients and architects, to significantly improve the various processes on construction sites, as well as to maintain the safety of site employees.
## Frequently asked questions
**How is augmented reality used in architecture and construction?**
AR lets architects see the whole visual plan of a building in reality, replaces printed equipment manuals with documented instructions and 3D elements in real environments, and connects an expert center with site workers in real time for safety training and remote support.
**How does AR improve architect and client communication?**
AR-based remote support lets architects present 3D models of projects to clients in real time and make AR annotations for explanations or to mark points that may require changes, which helps clearly show clients the whole picture of what they are looking for.
**Does VSight require an app to join an AR remote support session?**
No. VSight guests can join through a browser with no app to install, and it also runs on iOS, Android, Windows and smart glasses such as RealWear, Vuzix, Epson and Rokid.
**How can AR help with construction site safety?**
AR enables remote support that connects an expert center with site workers in real time, which speeds up onboarding and safety training by introducing real situations, provides effective training at a low cost, and can help prevent incidents and accidents on the construction site.
---
### Smart Glasses for Maintenance and Inspection Purposes
URL: https://vsight.io/blog/smart-glasses-for-maintenance-and-inspection-purposes/
Published: 2021-08-26 · Updated: 2023-10-17
Author: Vedat
Description: How smart glasses streamline maintenance and inspection—hands-free guidance, real-time data, and higher accuracy for industrial teams.
Smart Glasses are the most innovative form of wearable technology that has been in our lives for several years. These wearable glasses have integrated software that supports Bluetooth, Wi-Fi, and GPS and they almost have all the features of a smartphone since they have a screen to display information. Smart glasses that entered our lives with computer games firstly, by the entertainment industry are now ready to support our visual perspec
tives in the industrial areas. Wouldn’t you want to be able to check any part of your workplace whenever you need it? Or imagine that an audit firm can conduct its audits remotely. How would the overall cost be down? Exactly the same logic is relevant when it comes to maintenances and inspections as well.
**Let’s have a look at what is going on about smart glasses in the industrial areas, specifically on maintenance and inspection.**
Remote assistance platforms, like [VSight Remote](https://vsight.io/blog/towards-ar-remote-support-with-vsight/), provides remote collaboration powered by AR technology integrated on smart glasses. Already have started to replace traditional methods of the maintenance and inspection processes of companies in recent years. In this new technology age, there are no stacked files, crumpled papers, dusty cabinets that have not been organized for years. Moreover, there are no blank points that are unknown who is responsible. Instead of them; there are data that can be stored forever. These days, more and more companies are aiming to make their maintenance and inspection operations more technical and transparent. This is possible by using remote assistance platforms supported by smart glasses. The replacement of traditional methods by smart glasses speeds up the maintenance, repair, and inspection processes. Also eliminates travel and accommodation costs expenditures on the expert’s arrival to the working area.
So, what are the benefits of using smart glasses integrated with the right remote assistance platform for companies, mainly in their inspection and maintenance processes besides their production operations?
#### Using Smart Glasses in inspection processes
Smart glasses find usage by the companies in the industrial sectors to control their internal loops and remote audits. Through smart glasses, the person conducting the audit can convert visual data into documents. Also, can take photos and videos, and do all these things hands-free, by using voice commands.
The expert can follow all the steps that need to perform through smart glasses. Also, can access visual instructions, and even videos, thus avoiding individual errors and possible gaps. The expert is also able to analyze the data better and faster. This is possible thanks to the digital graphics and visuals presented with AR technology on the supported devices. Thanks to the remote assistance platforms, real-time connections with other experts can be provided. All of these tools shorten all the audit periods, including quality control. Also can ensure that information is properly processed and recorded for future references.
#### Using Smart Glasses in maintenance processes
Routine maintenance of the industrial equipment is vital for both work safety and business continuity. Moreover, most of these maintenances are required by the law. Completing maintenances of the equipment and machines remotely, by remote assistance platforms shortens maintenance processes. Also, eliminates the loss of money and time required for the experts to reach the site.
Field workers who perform their tasks by using smart glasses on machine maintenance processes can easily access the checklists. That will enable them to conduct their maintenance operations safely, quickly, and at high standards. Field workers can move through hard-to-reach areas such as tunnels by using hands-free features. So their comfort while working does not be affected by the device. Furthermore, even the field workers who do not have sufficient knowledge of the machines can easily use remote assistance platforms. Field workers and other responsible persons can use these platforms also for training purposes. They can watch training videos of the equipment maintenance process in real-time. Field workers can record all maintenance processes.
**Remote support platforms integrated with smart glasses for inspection and maintenance purposes by companies provides their great potential in terms of quality, timing, productivity, and transparency.**
Companies that want to stay competitive and adopt new technologies have already started using remote assistance platforms for several purposes. At that step, choosing the right remote assistance platform is the most important thing for companies to run their operations smoothly. [VSight Remote](https://vsight.io/blog/towards-ar-remote-support-with-vsight/), as the most feature-rich remote assistance platform so far, provides you the right tools you need to regulate your company operations. With the widespread usage of smart glasses in the near future, the remote assistance concept integrated with smart glasses seems to be a crucial part of business life. It is the right time to invest in remote assistance platforms in order to transform the traditional way of collaboration and to keep your business competitive.
## Frequently asked questions
**How do smart glasses help with maintenance and inspection?**
Paired with an AR remote assistance platform like VSight Remote, smart glasses let field workers access checklists, visual instructions, and live expert guidance completely hands-free. This speeds up maintenance, repair, and inspection while cutting the travel and accommodation costs of sending an expert to the site.
**Which smart glasses does VSight Remote support?**
VSight Remote runs on smart glasses from RealWear, Vuzix, Epson, and Rokid, as well as on iOS, Android, and Windows devices. This lets on-site technicians and remote experts collaborate from whatever hardware fits their environment.
**Can maintenance and inspection sessions be recorded for future reference?**
Yes. Field workers can record all maintenance and inspection processes, turning visual data into documents, photos, and videos. This ensures information is properly processed and stored for future references, quality control, and training.
**Is remote assistance with smart glasses secure?**
Yes. VSight Remote uses WebRTC-encrypted connections and is GDPR-compliant, HIPAA-compliant, and ISO 27001 certified. It is trusted by more than 200 companies across 30-plus countries.
---
### AR Remote Support, Keeping People Connected During Covid-19
URL: https://vsight.io/blog/ar-remote-support-keeping-people-connected-during-covid-19/
Published: 2021-08-23 · Updated: 2023-08-29
Author: Vedat
Description: AR remote support keeps technical support, field service and employee training running with live, hands-free expert guidance from anywhere.
The Covid-19 pandemic has brought as well a quite challenging era for businesses operating in various fields. Companies are facing serious consequences that this pandemic has caused, in most cases even bankruptcy. Every day, company executives face the challenge of finding a balance for the operation of the businesses they. We can see that nowadays planning strategies to deal with this pandemic has become the main goal of many companies in order to ensure their continuity. AR Remote Support is showing a big potential for collaboration in distance during covid times.
Ensuring the continuity of businesses is that already this new reality is shaped by complexity and uncertainty. This makes businesses somehow act faster in being adopted to the new conditions. Disrupting business operations costs millions of dollars, remote work is showing potential for solutions. Overcrowded offices are now an old reality. The importance of remote collaboration has transcended boundaries making many business executives see it as a very effective solution. While new cases of COVID-19 are increasing the provision of distance work remains an important key. Many businesses operating around the world are adopting massive and widely this remote working.
**There are hundreds of thousands of experts who find it impossible to be on the field to address various problems.**
But now all this can be solved through Augmented Reality (AR) technology. This technology brings remote support to another level. AR annotations and streaming live videos provide the real-time linkage between the headquarters expert to the field operators. AR Remote Support enables both parties to visually direct and collaborate. In addition, distributing between each other materials such as photos, 3D objects, and also documents such as pdf. Now, this Remote Support is making it possible to bring all employees as well as clients to the same desk. This happens in order to be able to address problems by giving them immediate solutions. All of this keeps people connected, thus disseminating knowledge that challenges boundaries while also minimizing the need to travel.
In today’s conditions, AR Remote Support has reached an extensive range of business applications. Including here technical support, inspection processes, and maintenance repairing. All this usefulness is appearing in a wide range of industries. What attracts every business is the ability of this AR-based collaboration to immediately provide essential and enhanced knowledge. This is possible without the need for various bureaucracies related to travel or delays.
**Let’s look more specifically at how AR Remote Support as one of the most sought-after technologies of these covid times can be used by ignoring the location distance of thousands of kilometers.**
#### 1\. AR Remote Support for Technical Support
Through AR Remote Support experts are able to identify the many unexpected technical problems that may arise. Through live-streamed videos, they are able to analyze in a real-time environment. Additionally, guide field workers through the right instructions in safe steps, which leads to accurate solutions. The use of these remote results eliminates the need for possible distractions that occur during the verification of instruction manuals.
#### 2\. Field Services
AR Remote Support enables field workers and clients to access data and guidance in the fastest possible way. The right guidance is very necessary, especially during critical situations that can cause interruptions in the process as a whole. Fieldworkers with immediate access to the right information manage problematic situations in the best possible way. In this way, they successfully complete their tasks efficiently as well. This also increases their engagement which directly affects the improvement of their productivity while performing their tasks in the field.
#### 3\. AR for Employee Training
Another challenge in many industries is the lack of specialized employees due to many factors such as the retirement of experts who have the necessary experience. This is an impetus leading to the training of inexperienced workers for complex and difficult situations. Through AR Remote Support, it is now possible that in addition to speeding up the onboarding process of new employees, their training is possible also. This training in the distance makes it possible to visually present the real situations that may arise. In this way, we have eliminated the traditional way of training by offering another option more effective and fruitful for the future.
From what we mentioned above, the situation of COVID-19 has made us more aware of the importance of collaboration in distance and its significance to help us stay connected. It’s quite obvious that companies are easily embracing this remote to keep their businesses alive and secure their competitive position in the market. Now with the new changes that have taken place globally, AR Remote Assistance will continue for a long time to effectively offer distance solutions to companies by eliminating borders.
## Frequently asked questions
**What is AR remote support?**
AR remote support connects a field operator with a remote expert through live-streamed video and augmented reality annotations, letting both parties visually direct and collaborate in real time. It also lets people share photos, 3D objects and documents such as PDFs during a session.
**How did AR remote support help businesses during Covid-19?**
During the pandemic it enabled collaboration across distance so experts could guide field operators without travelling, keeping technical support, field service and training running. This kept people connected, spread knowledge across boundaries and minimised the need to travel.
**What can AR remote support be used for?**
It is used across a wide range of industries for technical support, field services, inspection processes, maintenance and repair. It is also used for employee training, speeding up onboarding and visually presenting real situations to inexperienced workers.
**Does AR remote support require installing an app?**
No, VSight offers browser-based guest access so an operator can join a session without downloading an app. It runs on iOS, Android and Windows devices, as well as smart glasses such as RealWear, Vuzix, Epson and Rokid.
---
### Augmented Reality as a Game-Changer for Insurance Sector
URL: https://vsight.io/blog/augmented-reality-as-a-game-changer-for-insurance-sector/
Published: 2021-08-19 · Updated: 2023-08-29
Author: Vedat
Description: Augmented reality is a game-changer for insurance: better customer service, education and engagement, lower risk and faster claims documentation.
These days Augmented Reality (AR) is causing a wave of transformation for businesses operating in the insurance sector. All businesses are experiencing a lot of challenges recently. To start with the challenges of covid-19 pandemic, the embracement of this technology is emerging as quite necessary. Various companies are aiming to improve the entire flow of various processes efficiently. Also, they are aiming to reduce costs and improve the return on investment through the adoption of this technology.
The insurance sector has to do mainly with complex processes related to each other and that have their own difficulties. There are many critical and unexpected situations that may arise and in such cases, immediate customer support is required. The importance of Augmented Reality technology in the insurance sector lies in the fact of enabling remote assistance. This is possible by overlapping digital content and information in the physical world. This remote assistance is enriched with visual materials such as photos, 3D objects, or even pdf files. Although the difficulty of processes such as inspection and documentation, they are facilitating significantly by AR remote assistance in real-time.
Let’s address some of the most important applications of AR and how the insurance sector is benefiting from its solutions:
#### Enhanced Customer Service in Insurance Sector through Augmented Reality
Insurance companies that usually operate and also deal with property or auto insurance often face difficult situations. These damages in most cases have to do with high monetary values. In these situations, an insurance agent is an added value to inspect and assess the damage. Usually sending the agent to the place of the occurred damage requires extra time and cost. Augmented Reality makes it possible to provide real-time assistance, and to speed up the whole process. The real-time visual connection gives the insurance agent a complete view of all the damage and the surrounding environment. In this way, the inspection and assessment of damages are provided faster and more accurately. Also, at the same time, the customer service improves.
#### Boosted Customer Education and Engagement
Augmented Reality aims not only to educate customers but also to engage them in all processes when a problem arises. Customers through AR remote assistance interact with insurance agents by transmitting to them real-time data as well as receiving the appropriate instructions for the needed actions. By knowing the fact that customers are a key point for business prosperity, they have affected companies to take steps for the avoidance of confusing situations that can cause dissatisfaction with the services provided. By AR remote assistance companies manage to integrate their customers as part of real situations and make them understand the issues from within. This helps to drastically increase the customer’s satisfaction with the provided solutions in the most efficient way possible.
#### Risks Reduction in Insurance Sector through Augmented Reality
As insurance companies might operate and deal with various issues such as financial or business continuity, through remote assistance it is possible to increase customers’ awareness of potential risks. Customers get various situations that make them understand in more detail these risks and the steps they need to take to overcome them. While potential risks are anticipated, it becomes possible to achieve cost minimization. At the same time, the engagement of insurance agents in the performance of their duties successfully increasing.
#### Improved Documentation Process in Insurance Sector through Augmented Reality
Processes related to inspection, evaluation, guidance, or even training conducted through AR-based live collaboration tools serve also later purposes. AR remote assistance challenges the physical distance and makes it possible to document all the processes. This documentation serves as an important process for providing information for managers who want to evaluate the performance of employees. Also, even for issue proofing if any customer-agent conflict may occur in the future.
Highly efficient solutions now are coming from [VSight Remote](https://vsight.io/blog/towards-ar-remote-support-with-vsight/). This is an AR-based application that provides remote assistance. Also, enables the maximum reduction of visits by insurance agents to places where issues might have occurred. With VSight Remote insurance companies can control the damage of several equipment types, autos, or even properties. Moreover, provide proper guidance. VSight Remote finds usage for customer education and awareness through the so-called training room it offers. This remote assistance allows clients to transmit images, 3D models, or document files of their claims to insurance agents and vice versa. All this ensures a faster and more accurate process of their request as well as the improved management of the issues by finding the right and appropriate solutions.
Augmented Reality technology has an important role in finding and providing efficient solutions. and at the same time meeting customer requirements. As a technology that offers a wide range of benefits should continue its adoption for a possible integration as part of operational processes by businesses operating in this sector and not only.
## Frequently asked questions
**How does augmented reality help insurance claims processing?**
AR remote assistance gives an insurance agent a real-time visual connection to the damaged property, vehicle or equipment, so inspection and assessment happen faster and more accurately without an on-site visit. During the session the agent and customer can exchange photos, 3D models and document files of the claim.
**Does AR remote assistance require the customer to install an app?**
No. With VSight, guests can join a live session directly from a browser with no app to download, and it also runs on iOS, Android, Windows and smart glasses such as RealWear, Vuzix, Epson and Rokid.
**How does AR reduce costs for insurance companies?**
AR remote assistance lets agents inspect and guide customers remotely, cutting travel time and cost by reducing site visits to where damage occurred. Anticipating potential risks with customers also helps minimize costs before problems escalate.
**Is AR remote assistance secure for handling insurance data?**
VSight sessions are WebRTC-encrypted, and the platform is GDPR-compliant and ISO 27001 certified. Sessions can also be recorded, providing documentation for performance review and issue proofing if a customer-agent dispute arises later.
---
### Augmented Reality in Maritime Industry Operations
URL: https://vsight.io/blog/augmented-reality-in-maritime-industry-operations/
Published: 2021-08-16 · Updated: 2023-08-29
Author: Vedat
Description: Augmented reality in the maritime industry powers remote maintenance, inspection and crew training across vessels and offshore operations. | VSight
[Augmented Reality (AR) technology](https://vsight.io/blog/augmented-reality-technology-benefiting-5-major-industries/) is becoming one of the main digital tools of Industry 4.0. The development of this technology has brought its implementation in various fields, including here the maritime industry. The maritime industry is currently facing a wide range of challenges. These challenges are arising from numerous changes and the need for greater sustainability. Augmented Reality is showing great opportunities to help this industry, especially in maintenance, remote assistance, inspections, and training purposes. The potential of augmented reality has made its adoption by the maritime sector have great development. The ability of this technology has begun to revolutionize this industry. AR push this industry towards the digitalization of operational processes and enables the full engagement of the workforce.
For more, let’s take a deeper look at Augmented Reality applications in the marine industry. Also, let’s understand more the values that this technology has and the opportunities that its implementation offers.
#### Maintenance and Inspection
As is often the case in any industry, even in the maritime industry, maintenance and inspection tasks have great importance. This importance shows in the conduct of all subsequent processes as a whole. With the help of remote assistance enabled by Augmented Reality technology, it is possible to virtually examine defects by remote experts. At the same time employees who can be found even offshore by receiving the right instructions in real-time complete the repairing process of stern-tube or other types of equipment as quickly as possible.
In addition to Augmented Reality, we have also smart glasses as an added value to help these employees. The integration of AR Remote Assistance in the smart glasses makes it possible for employees while be in safe positions to be able to perform their tasks. This happens without distractions and at the same time to receive instructions and warning from remote experts.
#### Operations
The remote collaboration through AR Remote Assistance makes it possible to significantly increase the productivity of the operational processes of the maritime industry. The interaction between remote experts and employees of the sector leads to a full engagement from both parties. Also, enables the facilitation and simplification of many issues by finding the most efficient and fastest solutions. It is quite clear that this remote assistance makes it possible to stimulate employees, making them more agile and interactive. All of this provides the increases the productivity of the maritime sector. Additionally, reduce the cost and make the operations safer and more efficient.
#### Training
In addition to the AR application cases as above, another purpose is the use of it for training purposes of the employees. These employees in most cases operate offshore. Through AR Remote Assistance remote experts with multiple skills provide real-time training of new employees. We have the enrichment of this training with images, pdf files, or 3D models. Also, it’s possible a kind of training in a more effective way different from the traditional model. Moreover, this learning process prepares workers for unforeseen situations that may arise in the future. The remote experts through this training bring to life the scenarios of complex situations that may occur. In this way, they train the employees for immediate interventions. These are just a few examples that show the current cases and use of this technology in this industry.
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But what we notice is that day by day the integration of Augmented Reality in the maritime industry brings many developments to increase the cases of its application bringing many benefits.
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As the adoption of this technology increases, so does the safety, productivity, and benefits of the maritime industry operations.In fact, cost-effective software solutions have already helped the maritime industry to adopt AR Remote Assistance on its operations and use it in a beneficial way. For example, VSight Remote is providing remote assistance solutions for enhanced training experiences with the use of Augmented Reality. Through the training room feature that VSight Remote has already released, up to 3000 people can participate in the same session led by a remote expert who is defined as the host of the admin panel.
The employees of the maritime industry have now the opportunity that through this remote to get proper learning and experiences in a safe environment without taking risks. Besides this at the same time, VSight Remote shows great potential to improve repair and maintenance operations. Using this remote assistance on smart devices and even wearable devices such as smart glasses allow the users to send and receive visual images, get instructions, and receive written files right in front of their eyes without the need to struggle with guide handbooks.
To summarize all that we mentioned above, Augmented Reality appears to us more than a technology. It emerges as a major wave of changes that aim to revolutionize the maritime industry. Augmented Reality has the potential to optimize the processes that give this industry the right values. This can also be taken as a stimulus for many businesses operating in this sector to implement this technology. Its implementation has huge potential to greatly improve efficiency, reliability, and security.
## Frequently asked questions
**How is augmented reality used in the maritime industry?**
Augmented reality supports maritime operations mainly through maintenance and inspection, remote collaboration, and crew training. Remote experts can virtually examine defects and guide offshore employees in real time to repair equipment such as stern-tubes, while training scenarios can be enriched with images, PDF files, and 3D models.
**Does AR remote assistance work with smart glasses on vessels?**
Yes. Integrating AR remote assistance into smart glasses lets employees stay in safe, hands-free positions while receiving instructions and warnings from remote experts. VSight runs on iOS, Android, Windows, and smart glasses including RealWear, Vuzix, Epson, and Rokid.
**What are the benefits of AR for maritime maintenance and operations?**
AR remote assistance increases productivity, reduces costs, and makes operations safer and more efficient by connecting offshore workers with remote experts for the fastest solutions. As adoption grows, it also improves safety, reliability, and the overall digitalization of operational processes.
**How many people can join a VSight Remote training session?**
Through the training room feature, up to 3000 people can participate in the same session led by a remote expert defined as the host in the admin panel. This lets maritime crews get proper learning and experience in a safe environment without taking risks.
---
### Adoption of Augmented Reality in Industry 4.0
URL: https://vsight.io/blog/adoption-of-augmented-reality-in-industry-4-0/
Published: 2021-08-12 · Updated: 2023-08-29
Author: Vedat
Description: See how augmented reality drives Industry 4.0: human-robot communication, maintenance, assembly, repair, worker training and product inspection.
Industry 4.0 is the popular term for the Fourth Industrial Revolution, which is still going on. The revolution is the automation and development of traditional industrial practices by using contemporary technology. The current trend in Industry 4.0 is becoming a ‘Smart Factory,’ which means using the latest smart technologies in all areas of the business. Some of these technologies are cybersecurity, cloud systems, adaptive robotics, simulations, mobile technologies, sensors, and virtualization technologies like Augmented Reality (AR).
AR technology is not actually a newfound technology, but it is around for almost seventy years. However, it was known as a promising technology used by only a very few people working in niche areas until the last two decades. Fortunately, with the developments and improvements in technology, it is now an affordable and usable technology that proved its significance in the industry. Today, the adoption of mobile devices and their advanced technology allows businesses to adopt AR applications easily.
Thanks to the advancement of mobile devices, AR technologies are more affordable and easier to use. Formerly only computers were able to operate with AR technology. Nowadays, it is also possible for smartphones and tablets to operate with AR. Moreover, there are advanced head-mounted devices, the smart glasses, which are the most beneficial device to use with AR. The adoption of Augmented Reality technologies in industry 4.0 is increasing rapidly. It is considered one of the most critical players in creating the ‘Smart Factory.’
There are limitless areas for AR tools to aid businesses in both external and internal activities. The four most common areas of AR applications in the industry are Human-Robot Communication, Maintenance, Assembly and Repair, Training, and Inspection of Products.
### HUMAN-ROBOT COMMUNICATION
The reason Augmented Reality has a key role in Industry 4.0 is its effectiveness in the improvement of communication between users. Also, the clarification of human-computer interaction. In order to create a safer environment, new technologies need implementing in the industry. AR find usage to contextualize the information and improve the awareness of the operators of the processes. It can make the user more aware of what the robots are doing. Also, improving the safety sensation of the workers and the system performance. Hence, it can improve the users’ ability to understand robots better and enhance human-robot communication.
### MAINTENANCE, ASSEMBLY, AND REPAIR
The combination of Augmented Reality Applications and Smart Glasses is critical. Especially in ‘hand busy’ tasks such as maintenance, assembly, and repair. The most common concerns in these tasks are the need for great attention and caution of the technician. The continuous switch between the devices and the manuals may cause difficulties in the task flow. Hence the hands-free devices with the usage of AR technologies’ see-what-I-see function are highly beneficial for accomplishing the tasks.
AR find the usage in the creation of the manuals and other documentation as well as in remote assistance tasks. By AR-based documentation, sharing expert knowledge and technical details can be much simpler, easier, and clearer. For the technicians, digitalized resources can highly improve comprehension and visualization of the devices, machines, and processing of the tasks. Digital twins, graphic images, or animated 3D models with textual labels can provide necessary details for the task. Likewise, overlaid digital graphics on the used areas while operating can ease the process.
### AUGMENTED REALITY FOR TRAINING OF INDUSTRY 4.0 EMPLOYEES
The digitalized resources are not only beneficial while proceeding with the tasks but also in learning and training processes. The adaptability of the digital documents and the convenience for updating are making them ideal for industrial training. The most strategic way to benefit AR technologies in training is by using them for simulating dangerous tasks. Trainees can develop and improve their skills without damaging the machinery and also eliminating the risk of any fatalities. Another asset of training with augmented Reality is the increase of attention it will bring to the process. Trainees can be more motivated by knowing they will not cause an accident while learning, also the new technology can make them more interested.
### AUGMENTED REALITY FOR INSPECTION OF PRODUCTS IN INDUSTRY 4.0
Accurate inspection of the products is as complicated as creating them. With the increasing user consciousness, businesses are taking the inspection process more deliberately. However, because of the cognitive limitations of humans, the inspection could be flawed. Augmented Reality technology can minimize these limitations by allowing the technicians to compare real objects and digital twins directly. Further, with the usage of wearable devices, smart glasses can enable the comparison to be exact by superimposing the 3D digital model of the object onto the real object that is being inspected. Thus, we have the inspection tasks execution faster and more precisely through AR tools.
### CONCLUSION
AR is one of the most beneficial technologies that companies should invest in to improve their work quality, increase profits, and decrease errors. It was a limited and high-end technology when it first started to be used in industry, but it has become an attainable industrial tool for the past decade. Besides, it has great potential to be the leading domain with its adaptive and customizable architecture. Thus, to be a progressive and dynamic player of Industry 4.0, every business should adopt Augmented Reality technologies in their organization.
## Frequently asked questions
**What is augmented reality in Industry 4.0?**
Augmented reality is a virtualization technology that overlays digital information onto the real world, making it one of the critical players in building the Smart Factory. In Industry 4.0 it contextualizes information for operators and improves human-computer interaction across the plant floor.
**Which industrial tasks benefit most from augmented reality?**
The four most common areas for AR applications in industry are human-robot communication, maintenance, assembly and repair, training, and inspection of products. Hands-free AR on smart glasses is especially valuable for hand-busy tasks like maintenance, assembly, and repair.
**How does augmented reality improve product inspection?**
AR lets technicians compare real objects directly against their digital twins, minimizing the cognitive limitations that can cause flawed inspections. With smart glasses, the 3D digital model can be superimposed onto the real object so the comparison is exact and inspections run faster and more precisely.
**What devices can run augmented reality for industrial work?**
Thanks to advances in mobile technology, AR now runs on smartphones and tablets in addition to computers, alongside head-mounted smart glasses. VSight works on iOS, Android, Windows and smart glasses such as RealWear, Vuzix, Epson, and Rokid.
---
### Augmented Reality Revolutionizing Mining Industry
URL: https://vsight.io/blog/augmented-reality-revolutionizing-mining-industry/
Published: 2021-08-09 · Updated: 2023-08-29
Author: Vedat
Description: Augmented reality in the mining industry powers critical inspection, maintenance, drilling support and real-time operator assistance. | VSight
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Mining Industry consists of the discovery, valuation, exploitation, processing, and marketing of useful minerals, such as coal, iron, or precious metals. This industry locates minerals and removes them in the most economical and efficient way possible for use by various industries.
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As it happens often in any sector, the mining industry is also facing major challenges. These challenges have a big impact on the entire operating process. To overcome difficulties, businesses in this field are always looking for ways to address these challenges. In addition, are looking to ensure a competitive position in the international market arena. Augmented Reality is quickly becoming one of the must-have technologies for the mining industry. Already many enterprises are using it to improve productivity and work safety. This technology enables remote distance support that provides headquarter experts with the ability to visually collaborate with site operators. Site operators are able to remotely solve unexpected issues by bridging the physical and virtual worlds.
Optimization of the mining process by reducing costs, improving efficiencies, increasing productivity, and enhancing safety are just some of the many benefits that this technology offers. Moreover, what is most important is that remote assistance can be easily incorporated into current work environments. This is done by maximizing employee engagement and minimizing the costs of implementing new tools.
### Let’s take a closer look at some of the Augmented Reality applications in the mining industry.
### Critical Inspection
Mining is a very delicate industry. The effectiveness of processes for inspecting various problems that may arise and possible defects is critical in all subsequent processes. Remote Assistance makes it possible for remote experts to virtually inspect all machinery as well as the surrounding environment. All this inspection is made possible by Augmented Reality. Augmented Reality integrates into smart glasses through the zoom-in/out feature. This makes it possible to show every detail including dangerous areas without endangering the site operators.
### Maintenance and Repair
The use of [AR Remote Assistance](https://vsight.io/blog/towards-ar-remote-support-with-vsight/) ensures the maintenance and repair of machines in the most efficient way possible. In the event of a breakdown of any machine, all the information necessary for its repair is served directly to the site technicians. Through detailed information and enriched with pictures or pdf files, site technicians can follow step by step the process of how to fix a certain part. All this is done in a simple and fast way since the use of smart glasses enables hand-free performance.
### Drilling Applications
Visual guide assistance through AR makes it possible to significantly increase the accuracy and efficiency of drilling. When applying AR to aid drilling practices, allows the transmission of necessary information by remote experts. Drilling operators also have a wider field of information by improving the accuracy of their work during this difficult process. Increasing accuracy during this process enables the reduction of potential damages and the avoidance of various risks.
### Real-time Operator Assistance through Augmented Reality
Mining operations are usually quite difficult due to different environmental or climatic conditions. AR visual aid makes it possible for experts to warn site operators of potential dangers that threaten them. This real-time information improves collaboration and significantly increases response time. Workers are less exposed to various risks and are more engaged in their tasks, thus increasing the productivity of their work.
### Site Operators Training through Augmented Reality
The mining industry has the highest mortality rate at work among all industries. Given the riskiness of this sector, the workforce must have sufficient knowledge. Through the use of AR, even inexperienced workers can know exactly what steps to follow in each situation, which will allow them to perform virtual moves before their eyes and gain the necessary knowledge for later situations. This will help improve workforce quality but also reduce the high costs of training by enabling workers with more skills, knowledge, and confidence to do their job.
In addition to what we mentioned above, there are many other applications of Augmented Reality in this sector. To start with improved maintenance through virtual instructions. To continue with enhanced collaboration to better engagement and training of employees by knowledge sharing beyond borders. As a tool that provides AR Remote Assistance, VSight Remote goes further. It provides real-time guidance and assistance during critical situations. The utilization of VSight Remote conducts greater efficiency on maintenance. Additionally, provide greater efficiency in repair tasks of equipment, and on the entire systems of the mining industry. VSight is a provider of effective solutions for the unskilled workforce. Also, shows real benefits as a catalyzation to many enterprises that are still skeptical about Augmented Reality. Now is the time for the leaders of these enterprises to start exploring the adoption of this technology quite beneficial and has the real results that every business aims for.
## Frequently asked questions
**How is augmented reality used in the mining industry?**
Augmented reality enables remote experts to visually collaborate with site operators to solve unexpected issues in real time. Key applications include critical inspection of machinery, maintenance and repair, drilling support, real-time operator assistance, and training of site workers.
**What are the benefits of AR remote assistance in mining?**
AR remote assistance optimizes the mining process by reducing costs, improving efficiencies, increasing productivity, and enhancing safety. It can be easily incorporated into current work environments, maximizing employee engagement while minimizing the cost of implementing new tools.
**How does AR improve safety for mining operators?**
AR lets remote experts inspect machinery and dangerous areas through the zoom-in and zoom-out feature on smart glasses without endangering site operators. It also allows experts to warn operators of potential dangers in real time, so workers are less exposed to risk while staying engaged in their tasks.
**Does VSight AR remote assistance work with smart glasses?**
Yes. VSight runs on iOS, Android, Windows and smart glasses such as RealWear, Vuzix, Epson and Rokid, so technicians can follow enriched step-by-step instructions hands-free. Guests can also join sessions from a browser with no app to install.
---
### AR Smart Glasses Guaranteeing Business Success in 2022
URL: https://vsight.io/blog/ar-smart-glasses-guaranteeing-business-success-in-2022/
Published: 2021-08-05 · Updated: 2023-08-29
Author: Vedat
Description: AR smart glasses power business success with better collaboration, process efficiency, knowledge sharing, and safer hands-free training for teams.
Augmented Reality (AR) devices in 2022, such as AR smart glasses, are substantially influencing our daily lives in many aspects. These smart glasses are being considered as one of the most innovative wearable devices with many influences in different areas. These areas range from daily activities to three types of business processes including managing, operating, and supporting. This eyewear technology is able to overlay digital content onto a user’s field followed. This is possible by added values of keeping hands free, avoiding distractions, and even improving security. Throughout these years what we have seen is a development in a parallel line of successful use case applications of smart glasses along with the growing demand of businesses especially to embrace this type of wearable device. This is what also increases the popularity of the effectiveness of smart glasses by proving numerous benefits mainly to businesses.
AR Smart Glasses while being used by employees for working more effectively show the features of a perfect device. This device helps to create corporate values for businesses. Moreover, we see that day by day AR Smart Glasses-enabled remote assistance is being a game-changer in many industries. Let’s take a more detailed look at the solutions that these smart glasses are offering.
#### Collaboration through Smart Glasses
AR Smart Glasses finds usage as a tool to work collaboratively. The ability to bring to the same desk experts and technicians through the “see-what I see” principle shows the benefits of this collaboration. The peculiarity that these smart glasses possess is the ability to perform certain tasks hands-free. This collaboration happens through integrated audio and video capabilities. These provide remote experts with a real-time connection with an on-site operator via live streaming. Smart glasses producer companies like [Realwear](), [Vuzix](https://www.vuzix.com/), or [Epson](https://moverio.epson.com/) enable their products with powerful cameras and zoom lenses. This makes it possible to observe in detail the view of on-site operators while maintaining their safety at work. Remote assistance facilitated by smart glasses makes businesses embrace them as a key factor in their workflows.
#### Process Effectiveness
A business operational process is about speed, productivity, accuracy, compliance, and quality control. This whole operational process often faces many challenges, leading the board to seek more efficient solutions. The use of smart glasses enables real-time access to various information and data, this makes it possible to maximize engagement and increase workforce efficiency. The hands-free feature also provides greater flexibility for workers while they are performing their tasks. Moreover, increasing the productivity of the workforce affects the minimization of risks and errors that can cause disruption of the entire operating process.
#### Knowledge Sharing through Smart Glasses
One of the many challenges that businesses are facing today is the shortage of a skilled workforce due to various factors. Technical positions are an important chain for the performance of any business. At the same time, these are also positions that require numerous investments mainly in the training of the workforce. Remote Assistance integrated into smart glasses helps businesses to have a skilled workforce. Also, it helps to reduce the cost of expensive and inefficient training. In addition, Remote Assistance through smart glasses provides the right information to an unskilled on-site operator. This is done through step-by-step guidance. Through this guidance, on-site operators are able to accomplish tasks in the correct way.
#### Training and Safety
Another effective use case of smart glasses is the training of the current workforce or new employees always in the most possible efficient way having as the main principle the safety at work. While training a large group of employees located all around the world, we have the increasing the possibility to accelerate as much as possible the adaptation process of new employees to the new work environment and tasks. While smart glasses receive voice commands, allow proper focus, and enable hands-free performance to make possible the maximum guarantee of safety without risking anyone’s life. This is what makes remote assistance enabled smart glasses the safest way to collaborate in real-time with a distant expert.
AR Smart Glasses integrated with remote assistance have brought a new and innovative era in 2022. This shows results for increasing the efficiency of businesses through remote collaboration. This efficiency increase has made it possible to guarantee the successful performance of businesses. Also, it makes them stay competitive in the market. Allowing remote experts access to on-site visuals in real-time, and providing them communication with on-site operators through voice, text, and pictures, make smart glasses an important factor for the workflow.
To sum up what we have mentioned about, lightweight- convenient- portable, these smart glasses are maximizing businesses’ productivity in 2022. Furthermore, when used effectively in the right setting, AR Smart Glasses have a number of important advantages over other devices that particularly consist of real-time information, increased workflow standardization, hands-free assistance, and documentation. We have here the proof that this wearable device is driving major changes to the business world, and this should be an incentive to begin deploying it within your company today.
## Frequently asked questions
**What are AR smart glasses used for in business?**
AR smart glasses are wearable devices that overlay digital content onto a worker's field of view, keeping their hands free and reducing distractions. In business they support collaboration, process efficiency, knowledge sharing, and hands-free training across managing, operating, and supporting processes.
**How do smart glasses enable remote collaboration?**
They connect a remote expert with an on-site operator through the see-what-I-see principle, using integrated audio and video for a real-time live-streamed connection. The powerful cameras and zoom lenses on devices from makers like RealWear, Vuzix, and Epson let the expert observe the operator's view in detail while the operator keeps working hands-free.
**Do AR smart glasses improve workplace safety?**
Yes, the hands-free design lets workers keep their focus on the task and use voice commands instead of holding a device. This makes remote-assistance-enabled smart glasses a safe way to collaborate in real time with a distant expert.
**How do smart glasses help with training and knowledge sharing?**
Remote assistance integrated into smart glasses gives an unskilled on-site operator the right information through step-by-step guidance, so tasks are completed correctly. This helps businesses build a skilled workforce and reduce the cost of expensive and inefficient training.
---
### The Covid-19 challenge: AR in Business Continuity
URL: https://vsight.io/blog/the-covid-19-challenge-ar-in-business-continuity/
Published: 2021-08-02 · Updated: 2023-08-29
Author: Vedat
Description: How AR remote assistance supports business continuity during disruption—keep operations, training, and inspections running without travel.
The COVID-19 outbreak is creating lots of challenges for the continuity of all businesses around the world. The pandemic situation is incurring businesses direct costs that are mostly related to the losses of output. This is caused by reductions in productivity or in the available workforce. Already this new reality is made of complexity, uncertainty, and opportunities. What businesses need to do is adapt to this new reality. Also, become flexible and agile in embracing new and innovative technologies. One of these technologies is Augmented Reality (AR), which day by day is demonstrating its potential for business continuity. AR bring connectivity to another level while the whole world is confined within the borders of remote working.
### Numerous restrictions are resulting in a large adoption of AR in business operational processes.
The pandemic has increased use cases, including [Remote Assistance and Training](https://vsight.io/blog/enhancing-workforce-training-with-augmented-reality/). This comes because employees are less willing to be in close contact with each other. Remote Assistance is a key to successfully overcoming the challenge of free movement of employees and not only. Travel restrictions prevent the most specialized technicians from being present in the field, while various issues may arise. AR Remote Assistance plays an effective role in mitigating this barrier by bringing virtually real-time experts to the field. At the same time, providing them with the ability to collaborate with field workers.
The lack of collaboration is an important factor that makes it difficult to solve various problems. Various problems cause the production processes interruptions. Businesses are looking to find the most flexible solutions to help ensure the continuity of production. And this is exactly what Remote Assistance provides. It addresses problems and offers the opportunity to start a collaboration via live video or audio powered by Augmented Reality.
AR-enhanced Remote Assistance goes beyond the borders of normal collaboration. It enriches this collaboration with effective AR annotations and file sharing features such as a 3D object, PDF, or image. This enables users to have a much more understandable and effective collaboration. All this helps to alleviate the reduction of travel costs, time spent. In addition, mitigate impacts of travel reduction while keeping social distance.
#### Businesses are embracing AR Remote assistance for another purpose as well, which is to improve employee training.
This type of training gives employees the opportunity to gain experience in a simpler way through real-world situations. [Training through AR technology](https://vsight.io/blog/enhancing-workforce-training-with-augmented-reality/) is emerging quite useful nowadays, thus becoming the best possible option for distance learning. AR is the best solution for distance training for workers who are unable to travel. Also, helps with cost reduction for businesses that in the past paied high-priced programs for having a better-skilled workforce. In addition, especially these days, distance training eliminates the need for mass gatherings of workers to attend certain training. Now through remote assistance, they can do this in a very simple way in real-time wherever they are.
#### Management and inspection are two other very important keys for businesses.
Their importance lies in the continuity in a normal course of various processes and identifies in advance the existing or potential risks that may arise. Now remote management and inspection give remote users access to perform their tasks based on data and real-time information about the productivity of field workers and the work done by them. Through remote inspection, it is possible to predict various risks that prevent injuries to workers and interruption of the process that may occur due to machine downtime.
We must admit that businesses not only during this pandemic situation but have always had the need to increase revenue and optimize their operations. AR aims to minimize errors, downtime, training time, and all other forms of cost and loss. What AR technology is doing is transforming the Remote Assistance traditional concept by improving efficiency and data transfer between employees located in different locations.
[VSight](https://vsight.io/blog/towards-ar-remote-support-with-vsight/) – a collaborative remote assistance tool that helps your business to keep your employees safe and connected. VSight Remote makes it possible to enable your offsite and on-site employees for collaborative operation, maintenance, and repair products. With the new feature of the training room released now by VSight Remote you can give your employees a safe learning environment where they can take risks without affecting customers or the business while keeping social distance.
## Frequently asked questions
**How does AR remote assistance support business continuity during disruption?**
AR remote assistance brings remote experts virtually to the field so they can collaborate with on-site workers in real time. This keeps operations, maintenance, and repairs running when travel restrictions prevent specialized technicians from being physically present.
**How does AR help with employee training when workers cannot travel?**
AR is well suited to distance training because workers can gain experience through real-world situations remotely, wherever they are, in real time. This removes the need for mass gatherings and reduces the cost of high-priced in-person training programs.
**What does AR add to a normal video or audio collaboration?**
AR-enhanced remote assistance enriches the collaboration with AR annotations and file sharing of 3D objects, PDFs, and images. This gives users a much more understandable and effective way to work through problems together.
**Does VSight remote assistance require field workers to install an app?**
No. Guest field workers can join a session directly from a browser with no app to install. VSight runs on iOS, Android, Windows, and smart glasses such as RealWear, Vuzix, Epson, and Rokid.
---
### Augmented Reality in Aircraft Maintenance Training and Operations
URL: https://vsight.io/blog/augmented-reality-in-aircraft-maintenance-training-and-operations/
Published: 2021-07-29 · Updated: 2023-08-29
Author: Vedat
Description: Augmented reality in aircraft maintenance, training and operations connects on-site technicians with remote experts to cut downtime. | VSight
Nowadays it is obvious that the aircraft manufacturing industry market is quite delicate. Companies operating in this sector are always looking for different ways to improve productivity and optimize the work process. The construction of aircraft involves very complex processes that require a specialized workforce. Also, require a lot of correctness during work performance. One of the many challenges in this sector is the human error that can cause losses of millions of dollars. In addition, the work of aircraft manufacturers does not end once an aircraft is produced. To successfully overcome the many difficulties and challenges aircraft manufacturers must adopt the latest technologies in the market. Augmented Reality in aircraft maintenance is providing solutions to ensure businesses of this field with a competitive position.
#### Augmented Reality is the kind of technology that is providing solutions for many different companies, including aircraft maintenance here .
Many businesses have adopted this technology effectively in processes such as planning and production of their aircraft. Thus proving that they can secure a role in the global market. Augmented Reality is an innovative technology that provides the overlays of digital content and information onto the physical world. Moreover, the usage of Augmented Reality Glasses is “the feature” that improves performance. Also, minimize losses during various operational processes.
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As we mentioned above, Augmented Reality is experiencing countless benefits for many businesses operating in different fields. In this article, we will take a general look at applications of Augmented Reality in the aircraft maintenance industry.
**
As we all know, aviation maintenance workers need to be fast and accurate enough in the performance of their tasks. Many of the risks that threaten this industry come from the errors of employees. In addition to financial damage in many cases has caused tragic accidents and loss of life. Augmented Reality technology plays a key role in providing real-time information and improves collaboration between the workforce. Also, it engages the workforce more in their tasks. So, the remote collaboration by this technology makes it possible for the workforce to achieve profitable results inefficient ways. Also, make it possible to overcome many unexpected challenges.
#### Augmented Reality now enables the support of on-site technicians through detailed information and guidance from highly specialized experts.
This makes it possible for even hidden risks to be dictated by experts through the “see-what-I-see” principle. This principle works by live video streaming and provides the full view of the technician’s environment. Moreover, technicians are more flexible in performing tasks hands-free. All this helps to reduce errors due to procedure violations, misinterpretation of data and information, or insufficient training.
In addition to improving distance collaboration, this technology also finds application in training inexperienced technicians and enabling an employee onboarding process as effectively as possible. Already Augmented Reality has proven to increase the efficiency and safety of training in this industry while reducing the very high costs for training that the workforce must pursue. Trainees are adopting a more engaging and interactive environment by using Augmented Reality.
Usually, in the malfunction occurrence of any of the aircraft, companies may lose significant amounts of money. As mentioned before Augmented Reality solution for real-time collaboration between technicians and experts eliminates any possible delays. Exchanging images and documents in real-time speeds up the repair process and all this translates into a greater Return on Investment.
What has been summarized above in this article are just some of the cases of Augmented Reality applications in aircraft maintenance that start with the production process, maintenance, and repair. [VSight Remote](https://vsight.io/blog/towards-ar-remote-support-with-vsight/) is a great example of providing remote assistance powered by Augmented Reality. Enhanced communication and distance collaboration through the features that this Remote Assistance offers in integration with smart glasses appears to provide promising benefits. The future looks even more optimistic, predicting new usage cases of this technology but also wider adoption by many companies that have already begun to explore the offered opportunities.
## Frequently asked questions
**How does augmented reality help in aircraft maintenance?**
AR connects on-site aviation technicians with remote experts through live video, so specialists can see the technician's environment and guide the work in real time. This reduces errors from procedure violations, misinterpretation of data, or insufficient training.
**What is the see-what-I-see principle in AR remote support?**
See-what-I-see works by live video streaming that gives the remote expert a full view of the on-site technician's environment. It lets experts spot even hidden risks and guide the technician while they work hands-free.
**Can AR be used to train aircraft maintenance technicians?**
Yes, AR is used to train inexperienced technicians and to make employee onboarding more effective. It increases the efficiency and safety of training while reducing the high costs of training the workforce, and it gives trainees a more engaging, interactive environment.
**Does VSight Remote work with smart glasses?**
Yes, VSight Remote provides AR-powered remote assistance and integrates with smart glasses, and it also runs on iOS, Android and Windows. It supports devices such as RealWear, Vuzix, Epson and Rokid.
---
### AR Remote Assistance Software for Your Technicians
URL: https://vsight.io/blog/ar-remote-assistance-software-for-your-technicians/
Published: 2021-07-26 · Updated: 2023-08-29
Author: Vedat
Description: AR remote assistance software lets technicians fix issues hands-free with live video and AR annotations guided by remote experts. See how VSight helps.
During these days, along with the pandemic crisis, the challenges that every business is facing have increased. What businesses need to do is provide uninterrupted and uninfluenced service by the pandemic. But how can this be possible? Many businesses are already realizing the benefits that remote assistance offers to field workers. Moreover, they are adopting it as a tool that provides fast and efficient solutions. Businesses operating in various fields of industries aim to facilitate operating processes. Additionally, given the protection of field workers, but also to provide high-quality services to customers in real-time. All these have influenced adoption of innovative technologies such as AR Remote Assistance by different businesses.
#### AR Remote Assistance is a powerful collaborative remote solution that combines live video streaming with Augmented Reality technology.
This Remote Assistance makes it possible that the AR-based annotations overlap in a live video stream. In addition, allows remote experts to guide the field operators in the most effective way to resolve issues. Remote Assistance is part of many industrial processes. Among other things allows us to evaluate, diagnose, and repair various machines through a remote connection.
Especially during the pandemic that restricts the free movement of people we need distance collaboration to resolve issues. Field workers often face problems that they can not solve. This comes due to a lack of knowledge or proper training. So, we need here an immediate connection with a specialized expert. For this reason, Remote Assistance offers a collaboration that puts experts and field workers at the same desk. Also, leads to the immediate resolution of issues that can sometimes have fatal consequences for the business.
#### The collaboration quality that this technology provides between all the actors greatly influences the time and money spent.
Not all experts must always be present at the site, and when something must be clarified, it takes time to get all the blueprints and models ready and consult all the parties involved. What makes AR Remote Assistance special is that through wearable devices, including smart glasses, a field worker receives proper instructions from the expert and performs his tasks hands-free step by step without having to be distracted. All this makes it possible to protect employees’ health, especially during this pandemic, but also helps to save time and money for transport and increase employees’ productivity.
Now day by day the challenges increase and businesses are trying to find the right companies that provide remote assistance services. Every business should be careful when taking the decision in adopting the most appropriate remote assistance which offers more efficient ways of providing technical information rather than traditional documentation. VSight Remote assistance is a powerful collaborative solution for remote guidance, which combines live video streaming with Augmented Reality technology. VSight has already provided remote assistance solutions to a number of industrial companies around the globe. It is now quite clear how VSight Remote makes providing support easier and faster. Its implementation of it for businesses has shown an increase in working time, optimization of operations, and less travel time for specialized experts who come to the aid of field workers.
## Frequently asked questions
**What is AR remote assistance software?**
AR remote assistance software is a collaborative remote solution that combines live video streaming with Augmented Reality technology. AR-based annotations overlap onto the live video stream so a remote expert can guide a field technician step by step to evaluate, diagnose, and repair machines over a remote connection.
**How does AR remote assistance help technicians work hands-free?**
Through wearable devices such as smart glasses, a field worker receives instructions from the expert and performs tasks hands-free step by step without being distracted. VSight runs on smart glasses including RealWear, Vuzix, Epson, and Rokid, as well as iOS, Android, and Windows.
**Does a guest need to install an app to join a session?**
No. Guests can join a VSight session directly from a browser with no app to install, so a remote expert and a field worker can connect immediately.
**Is VSight remote assistance secure and compliant?**
Yes. VSight sessions are WebRTC-encrypted, and the platform is GDPR-compliant, HIPAA-compliant, and ISO 27001 certified. It is trusted by more than 200 companies across 30-plus countries.
---
### Enhancing Workforce Training with Augmented Reality
URL: https://vsight.io/blog/enhancing-workforce-training-with-augmented-reality/
Published: 2021-07-22 · Updated: 2023-03-18
Author: Vedat
Description: Enhance workforce training with augmented reality: real-time on-the-job information, remote expert support and faster new-employee onboarding. | VSight
Nowadays, with the revolution that is happening in industries of different types, there is also the need for new training programs that can equip the workforce to work in the new environment. Experts from various industries already faced the rapid emergence of new technologies that can increase engagement and effectiveness. One of these technologies is Augmented Reality (AR) which is an alternative technology for training programs. Augmented Reality is providing highly efficient solutions. To start from corporate training in areas to hands-on learning in sectors such as manufacturing and healthcare. Day by day there are numerous use cases of implementing this technology.
Let’s take a step closer to Augmented Reality training. In addition, let’s have a detailed look at the many benefits that this technology offers.
## PROVIDING REAL-TIME INFORMATION
Augmented Reality by integrating into smart glasses enables employees to receive instruction in real-time. At the same time enables them to practice their gained knowledge safely and with free hands. Dates and instructions received in real-time make it possible to increase the trained and specialized workforce. This also eliminates the need to look for a more qualified workforce while saving time and costs.
## REMOTE SUPPORT
Complex technical tasks to be performed by field workers can be unusual and incomprehensible. At this moment connection through remote support with expert is most needed. The Remote Support through Augmented Reality allows the sharing of files such as pdf, images, and 3D objects. In addition, it makes a great contribution in enriching this distant collaboration. Remote support is based on the “See what I see” principle. This is what makes it possible to have a more trained and skilled workforce.
## NEW EMPLOYEE ONBOARDING WITH AUGMENTED REALITY
Augmented Reality is not valid for training only the current workforce. Also, new employees through this technology have the opportunity to receive all the specific information needed to perform new tasks. Everything makes it possible to accelerate as much as possible the adaptation process of these workers to the new work environment and tasks.
In summary, Augmented Reality is an excellent opportunity to improve the training and specialization of the workforce. [VSight Remote](https://vsight.io/blog/towards-ar-remote-support-with-vsight/) already is providing the feature for training large groups. VSight Remote offers unique capabilities to engage the workforce with digital information around them. The peculiarity lies in the fact that during this type of training up to 3000 people can participate in the same session. An expert who is also the host of the admin panel is able to lead the sessions. Effective collaboration is also enabled by the so-called raise hand feature. This feature enables the workforce to respond to ambiguities that may encounter during the training.
Training with VSight Remote enhances opportunities for proper learning and provides an improved training experience. Now by VSight Remote you can give your employees a safe learning environment. In this environment, they can take risks without affecting customers or the business.
---
### Augmented Reality for Solar Systems Maintenance
URL: https://vsight.io/blog/augmented-reality-for-solar-systems-maintenance/
Published: 2021-07-19 · Updated: 2023-03-18
Author: Vedat
Description: Augmented reality for solar systems maintenance: guide remote technicians on photovoltaic installs and hard-to-reach solar farms in real time. | VSight
Nowadays solar energy finds usage in three different directions which are photovoltaics, solar heating & cooling, and concentrating solar power. The solar energy sector has experienced tremendous growth in recent years. The percentage of solar installations is increasing day by day. Depending on the deployment location and competing energy prices, photovoltaic solar panels are among the most cost-effective power solutions. But despite the massive increase in solar energy, along with it are growing challenges that in most cases happen unexpectedly. The biggest challenge that solar energy is facing, is its unavailability throughout the year. Moreover, the photovoltaic pumping systems are exposed to problems of maintenance and control. There are still many obstacles that can be prevented by adopting new and innovative technologies. One of these technologies is Augmented Reality, which seems to integrate rapidly as part of solar systems maintenance.
## Augmented Reality is finding numerous applications in the complex tasks of installing and maintaining photovoltaic solar systems.
Also, since this sector needs a specialized workforce, its lack of causes delays in installations. Also, cause delays in performing tasks within the right time. Augmented Reality allows remote experts to provide real-time guidance. Additionally, allow them to add a virtual object on top of the real-world image. This virtual image shows on the device of technicians currently in the solar farm.
The technician may interact with the virtual world. Also, have additional information that is not directly accessible in the work environment due to the distance where photovoltaic solar systems may be located. Technicians obtain information and various instructions for maintenance tasks or data in the form of texts, images, or 3D objects.
## Solar farms are located far from inhabited centers these are areas that are difficult to reach in case of encountering unexpected problems.
Sending experts to these areas leads to process delays but also affects monetary costs. The maintenance of solar systems is another challenge that directly affects the efficiency of production. Exposure to human error and lack of properly trained staff affect the costs. Now, through Augmented Reality, the collaboration between specialized experts and solar farm technicians consists of immediately providing the information needed to solve problems safely and efficiently. This information that is provided directly in the work environment is very valuable. The integration of remote support in smart glasses gives solar farm technicians the ability to work hands-free.
The peculiarity of Augmented reality is that in addition to the remote support it offers in real-time, it finds usage for training purposes of the field workforce. This type of training brings additional information to the workforce making it more qualified to face unexpected tasks and problems in the future. Using Augmented Reality, technician training becomes quite essential saving companies thousands of money on expensive training.
In conclusion, Augmented Reality as one of the most promising technologies improves maintenance efficiency, reduces desired costs, and human errors. Augmented Reality is taking a big turn and bringing new values to the solar energy sector making workflows safer and more efficient and workers more productive.
---
### Augmented Reality (AR) in Healthcare Sector
URL: https://vsight.io/blog/augmented-reality-ar-in-healthcare-sector/
Published: 2021-07-16 · Updated: 2023-03-18
Author: Vedat
Description: Augmented reality in healthcare improves medical training, surgical visualization and patient education with real-time 3D models and remote expert support.
Augmented Reality (AR) is showing powerful potential. This technology utilizes geolocation and visual imagery to provide a real-time data experience for users. There are numerous AR applications in the industry of different kinds. Tremendous growth is happening especially in the healthcare sector, creating business opportunities for companies with AR expertise. In the healthcare field, AR enables the presentation of 3D medical models in real-time at remote locations.
## Many employees of the healthcare sector are embracing AR as a tool that helps to improve patient education and outcomes.
AR helps medical students who need to learn a huge amount of information about anatomy and how the body functions. AR applications give them the opportunity to learn the anatomy and functioning of the body. Also, makes it possible to interact and observe new procedures with professional experts in the medical field. In addition to the training purpose, AR technology also helps specialized doctors. It provides them with many benefits and facilities in their work processes. Surgeons in particular are using AR as a tool that enables the design of three-dimensional representations of patient anatomy. From this application, we have an easier process of visualizing the area of the operation. Also a huge impact on the accuracy of a satisfactory result for the patient.
## AR technology is also being used in a very useful way for the detailed education and instruction of the patient.
Patients who do not have access to hospital facilities for various reasons can connect in real-time with professional medical staff. In this way, patients get information about medical procedures and receive knowledge that enables self-education for the way of treatment and self-care they should have.
As we mentioned above it is very evident that the applications of AR in the healthcare sector are numerous, just as there are many enterprises that are using this technology to provide remote assistance. Here we have the example of VSight Remote that is showing extremely impressive solutions and having widespread adoption across the industry including the medical sector. The application of [VSight Remote](https://vsight.io/blog/towards-ar-remote-support-with-vsight/) in the healthcare sector can enhance patient care. VSight Remote can help doctors diagnose and treat patients accurately. With access to real-time patient data, they can perform functions better than before.
What happens if one of the most skilled surgeons is miles away from the hospital where the operation will take place? VSight Remote by ignoring distance and boundaries brings the most specialized surgeons to the same operating room alongside the specialists who will perform the operation. Furthermore, doctors can record video and audio while examining a patient and can use them at a later time to train their students across the globe. This makes it possible for students to get a clearer visual picture of what they are being trained for.
To summarize, the potential of AR offers great opportunities for healthcare sector employees to be able to work more efficiently. This is quite evident even from businesses operating in this sector which show the rapid adoption of this technology, thus creating numerous benefits for doctors and patients.
---
### How is Augmented Reality Used in Businesses?
URL: https://vsight.io/blog/how-is-augmented-reality-used-in-business/
Published: 2021-07-12 · Updated: 2023-03-18
Author: Vedat
Description: How is augmented reality used in business? Boost revenue, diagnose issues faster, train staff, improve collaboration and field service. | VSight
Nowadays, along with the emergence of innovative ideas, the skepticism that people have about these ideas is also growing. Nowadays Augmented Reality can be seen as an innovative idea that is showing many benefits to businesses. As is often the case, people tend to view this technology with a critical eye. But many of you may be wondering what Augmented Reality is and how is taking such rapid development in recent years.
Augmented Reality refers to any technology that ‘augments’ the user’s visual perception of their environment. It is a technology that blends the user’s view of the real world with digital information on top of it. In addition, provide the user with an enhanced version of reality.
But what distinguishes this technology from others to make it significant for its adaptation in business? Let’s take a look below to better understand five of the major reasons why businesses need to integrate augmented reality.
## 1- Augmented Reality as a catalyst for boosting businesses revenues
Augmented Reality allows your experts to interact with the virtual layers of your field workers’ view to discover more information,. Also, learn about the issue and see options on how to solve it fast and efficiently. For businesses, this remote collaboration between experts and technicians provides faster and more effective process completion time. This translates to return on investment growth.
## 2- Augmented Reality as a catalyst for boosting the identification of issue causes in businesses
There are many unexpected issues happening during different processes. The problem lies in how a quick and efficient solution to these issues can be found. Augmented Reality is the most efficient solution to analyze an issue and identify the causes in a short time. Through Augmented Reality, a center expert has access to see the entire environment where the field worker is located. This enables him to inspect a machine, find the cause, and reach the solution of the problem.
## 3- Augmented Reality as a catalyst for boosting employee training
Augmented Reality makes possible employee [field training](https://vsight.io/blog/enhancing-workforce-training-with-augmented-reality/) located all around the world. Through Augmented Reality, a remote expert offers real-time training to field workers by providing them with the ability to see exactly what the expert sees. The employees who receive the necessary training are more able to perform in their job. The training will give the employee a greater understanding of their tasks and unexpected situations. The business benefits from this enhancement of the overall individual and team performance.
## 4- The catalyst for boosting team collaboration
Augmented Reality provides the working team to exchange knowledge, forecast changes, and seek the most efficient and faster problem solutions. In addition, through Augmented Reality, the team is able to bring its expertise to the table, experts can coach field workers, teach new skills, and elevate the team as a whole. Diversity of knowledge contributes to new approaches for achieving success and collaboration improves the way the whole team works together and solves problems.
## 5- The catalyst for boosting field service management
Augmented Reality helps in managing field service issues, ensuring optimal solutions for businesses. In addition, it proves a successful collaboration that ensures the completion of field projects on time. Moreover, Augmented Reality brings information that enables center experts to virtually walk through the environment of field workers.
In conclusion, Augmented Reality knows no boundaries but plays an important role in the operation of businesses despite the many and quite difficult challenges. The power of AR connects experts with field workers around the world with real-time data, guidance, and the power of remote intervention. The impact of this technology is an excellent example of how the operational process of businesses is transforming and how the quality and productivity of work are increasing.
## Frequently asked questions
**How is augmented reality used in business?**
Augmented reality lets remote experts see exactly what field workers see and overlay digital guidance onto the real environment. Businesses use it to boost revenue, diagnose issue causes faster, train employees remotely, improve team collaboration, and manage field service.
**How does AR help identify the cause of a problem faster?**
Through augmented reality, a central expert can see the entire environment where the field worker is located. This lets the expert inspect a machine, find the cause, and reach a solution in a short time.
**Can augmented reality be used for remote employee training?**
Yes. A remote expert can deliver real-time training to field workers by giving them the ability to see exactly what the expert sees, so employees gain a greater understanding of their tasks and unexpected situations.
**Does AR remote assistance require field workers to install an app?**
No. VSight offers browser-based guest access, so field workers can join a session without installing an app, and it also runs on iOS, Android, Windows and smart glasses such as RealWear, Vuzix, Epson and Rokid.
---
### AR Smart Glasses for Effective Remote Support
URL: https://vsight.io/blog/ar-smart-glasses-for-effective-remote-support/
Published: 2021-07-12 · Updated: 2023-10-17
Author: Vedat
Description: AR smart glasses enable effective remote support: hands-free collaboration, voice commands, faster processes and on-the-job training for field teams.
Augmented Reality (AR) Smart glasses in recent years are being considered as an innovation in the rapidly evolving technological world. Smart glasses are a new wearable AR device that captures and processes a user’s physical environment. Also, augments it with virtual elements. AR Smart Glasses allow the user of the device to display digital information over their eyes. Also, project it onto the real world. In this way, the users may interact with their surroundings and the information given to them. In recent years, the use of smart glasses has tremendously shown benefits for the industry sectors.
Smart glasses (such as [Realwear](https://realwear.com/) or [Epson Moverio](https://moverio.epson.com/)) are notable examples. These companies offer many opportunities for businesses that aim to increase efficiency by facilitating production or maintenance processes. These smart glasses are being used as a tool that has the ability to create multiple solutions for businesses.
However, new innovations can sometimes be viewed with skepticism until they are embraced by different businesses and yield concrete results. Here are some useful benefits and applications of smart glasses in different industries.
### Hands-free concept through AR Smart Glasses
Smart glasses give field workers all the information they need in real-time. Moreover, regardless of the situation, they are able to perform their tasks hands-free. This gives field workers more flexibility and time to complete their tasks. Additionally, increases the chances of success provided by maximum concentration and avoidance of distraction by checking different manuals.
### Collaboration
The use of smart glasses enables collaboration between the center’s experts and field workers. This collaboration in real-time makes possible the engagement of all employees to find the most efficient solutions for certain problems.
### Process Effectiveness
The use of smart glasses makes it possible to increase the efficiency of all employees, as information is always accessible. Also, information is automatically available when needed in case the same problem may recur in the future.
### Voice Commands
Another feature that smart glasses offer is voice commands. This enables field workers to receive instructions from experts. Also, to respond to them without the need to use other mobile devices. Voice recognition in smart glasses allows field workers in dangerous situations to not interrupt communication with experts. On the contrary, they continue to perform their work while receiving communication continues.
### **Training** through AR Smart Glasses
Smart glasses provide the ability to make [employee training](https://vsight.io/blog/towards-ar-remote-support-with-vsight/) more focused and efficient for the entire company. Listening to experts while receiving real-time information about the session helps employees in their training experience. Also, this kind of training makes them more flexible and skilled in their specializations.
Smart glasses are finding numerous uses in various industry sectors. Additionally, are facilitating different processes by making them more efficient and effective. The usage of smart glasses helps businesses to save time and travel expenses for their highly trained experts. Field workers wearing AR smart glasses can stream, in real-time, what they see and hear to a center expert watching on a computer screen from anywhere in the world. For businesses that have chosen to embrace smart glasses, it is easily discernible that they are improving the skills of the workforce, bringing digital workflows and transparency.
## Frequently asked questions
**How do AR smart glasses help with remote support?**
Field workers wearing AR smart glasses stream in real time what they see and hear to a center expert watching on a computer screen from anywhere in the world. This lets experts guide on-site staff hands-free, so workers keep both hands on the task while receiving instructions.
**Which smart glasses work with VSight?**
VSight runs on smart glasses such as RealWear, Vuzix, Epson and Rokid, and also on iOS, Android and Windows devices. Notable AR glasses referenced in this post include RealWear and Epson Moverio.
**Do AR smart glasses support voice commands?**
Yes. Voice commands let field workers receive and respond to instructions without touching other mobile devices. This keeps communication uninterrupted in dangerous situations while they continue their work.
**Is VSight secure for remote support sessions?**
VSight sessions are WebRTC-encrypted, and the platform is GDPR-compliant, HIPAA-compliant and ISO 27001 certified. It is trusted by 200+ companies in 30+ countries.
---
### AR Transforming Wind Energy Industry
URL: https://vsight.io/blog/ar-transforming-wind-energy-industry/
Published: 2021-07-01 · Updated: 2023-03-18
Author: Vedat
Description: Augmented reality is transforming the wind energy industry, improving maintenance and operations efficiency while keeping technicians safe on complex turbines.
## Nowadays the wind energy industry is boosting industrial competitiveness by attracting many investments. Day by day this sector is constantly growing since wind energy is zero-carbon, produced sustainably, and consumes negligible amounts of water.
Wind Energy already is a key part of the industrial base that brings direct benefits to economic development. Companies operating in this sector are contributing to the energy transformation while providing energy costs at affordable levels. These companies together with the rapid growth are facing many challenges. At the same time are aiming to reduce them by adopting new and innovative solutions for better service. Augmented Reality (AR) as a sophisticated and cost-saving solution is being utilized by the wind energy industry. Consequently, its business applications are expanding and the demand for its utilization is increasing. Wind energy is one of the most important sources of renewable energy. In recent years it is growing as a sector. What is challenging is that wind farm projects are becoming more complex and experienced staff is in short supply.
## Let’s have a look at how AR is demonstrating improvements in the efficiency of operations and maintenance tasks of the wind energy industry.
The main challenges that complicate the implementation of wind farm projects are the lack of planning and communication tools. This causes non-transparent and inefficient interaction between all involved actors. AR provides Remote Support that enables all involved actors in the wind farm projects to collaborate on the same task. Wind farms are often located far from urban areas. Augmented Reality allows thousands of offshore/onshore technicians from different locations to be in direct contact in real-time with specialized experts. They are able to receive the right guidance step by step to successfully perform their tasks at critical moments.
### Machines used to implement wind farm projects are quite complex and the technicians must have sufficient knowledge to succeed in their work.
Through Augmented Reality, experts’ instructions help technicians with the necessary knowledge to enable the accomplishment of tasks without distractions or process interruptions that may occur as a result of checking usage manuals. Moreover, what facilitates the work of the site technicians is that Augmented Reality experienced via smart glasses ensures hands-free task performance thus increasing work efficiency.
Through [AR-Remote Support](https://vsight.io/blog/towards-ar-remote-support-with-vsight/) experts have access to the full view of the site technicians’ environment. They have the ability to give accurate instructions. Remote AR collaboration also reduces costs. Also reduces the time that experts have to spend on site visits to conduct inspections regarding the performance of site technicians.
Another challenge that this sector is facing is the retirement of current experts. In addition, the lack of a specialized site workforce is another issue. Experts are using Augmented Reality to train the current workforce. This leads to a reduction of costs for expensive and time-consuming training. The utilization of technologies such as Augmented Reality provides various solutions to strengthen the workforce in labor-intensive production. Also, it ensures the site workforce with access to all needed information to complete their work digitally and in real-time.
### Wind energy workers can be exposed to hazards that can result in fatalities and serious injuries during the various phases of a wind farm project.
The objective of companies operating in this sector is to provide safe and healthy working conditions onshore and offshore. Through remote collaboration, experts are able to advise site workers on potential risks. Also to provide them with opportunities to perform their tasks away from dangerous positions.
The activities associated with wind energy – from the design and manufacturing of wind turbine parts, through the transport and installation to maintenance – are being performed more efficiently through Augmented Reality, and at the same time, unexpected challenges that may arise are being eliminated. Augmented Reality offers solutions during the production phase and maintenance operations in remote areas, extreme weather conditions, and confined spaces. Augmented Reality builds a fully digital wind farm monitoring and inspection platform based on remote collaboration. The purpose of this is to reduce site visits and to improve the efficiency of work. Applications of Augmented Reality have significant potential to simplify the flow of maintenance work. Also, have the potential to provide solutions for repair processes on wind farms.
## Frequently asked questions
**How does AR remote support help the wind energy industry?**
AR remote support connects onshore and offshore technicians in real time with specialized experts, so they receive step-by-step guidance to perform maintenance and inspection tasks. Because wind farms are often located far from urban areas, this lets experts see the technician's environment and give accurate instructions without traveling to the site.
**Do wind turbine technicians need special hardware to use AR remote support?**
VSight runs in a browser with no-app guest access and works on iOS, Android, and Windows devices. It also supports smart glasses such as RealWear, Vuzix, Epson, and Rokid, which enable hands-free task performance that increases work efficiency in the field.
**How does AR improve safety for wind energy workers?**
Wind energy workers can be exposed to hazards during the phases of a wind farm project, so AR lets experts advise site workers on potential risks through remote collaboration. This gives workers the opportunity to perform their tasks away from dangerous positions.
**Can AR help train new wind energy technicians as experienced staff retire?**
Experts use Augmented Reality to train the current workforce, which reduces the cost of expensive and time-consuming training as current experts retire. It also gives the site workforce access to all needed information to complete their work digitally and in real time.
---
### Augmented Reality in Real Estate Market
URL: https://vsight.io/blog/augmented-reality-in-real-estate-market/
Published: 2021-06-24 · Updated: 2023-03-18
Author: Vedat
Description: Augmented reality in real estate lets realtors show properties remotely and helps buyers preview homes and alternatives from anywhere. | VSight
Augmented Reality (AR) usage is increasing in every industry. Augmented Reality has great potential for advancing the selling and buying experience in the real estate market. It can expand marketing strategies for realtors and provide home buyers with more remarkable experiences. It has already started to be used in home designing or land hunt apps. The impact on the industry is proof that there is a lot more Augmented Reality tools can offer.
These days everybody has smartphones or tablets with which they can easily access the internet. The technology used in these devices is advancing by each day. So it is getting easier and more comfortable to use Augmented Reality tools with devices in our pockets. This advancement can be the gate to reinforced real estate business with Augmented Reality. Both sellers and buyers can simply download apps and start using them to find the perfect house. In the real estate business, there are common problems that realtors face. One of them is the amount of time spent visiting each site with the potential customers.
## Augmented Reality softwares can be the endorsement that realtors need to improve real estate market.
Realtors can use Augmented Reality tools to get ahead of the competition in the real estate market. This is able by sparking interest with the latest technology and giving the customers a gripping experience. Agencies use 2D prints, 3D models, or detailed videos of a property. But Augmented Reality makes the clients understand what the property is and what it can become by real-time visualizations.
To change the decoration or function of a house or a room for each client is impossible because of the time, money, and energy that a house staging can cost. Therefore it may be challenging to impress and convince different clients for the same space. With AR software, it is possible to customize the marketing materials to give the clients personalized experiences. By just switching between catalogs, realtors make the same property suitable for a family or use it as an office. A room can be shown as a nursery to a newly engaged couple or a music studio for a musician. By changing their perception with a simple Augmented Reality view, it is achievable to satisfy all potential buyers.
Consumers are highly conscious and demanding when it comes to buying houses. After all, it is a lifelong purchase for most of them, and they want to make the ideal choice. Thus it makes the selling process much more challenging.
Most of the buyers would want to visit the property before making the final decision. The expletory visits can be incredibly time-consuming for both realtors and customers. To avoid misjudgments, realtors can use Augmented Reality tools to show the property to the customers before the visit. If they are not interested, there will be no need to go further with that option. These pre-representations will help narrow down the options and make the final decision easier without the distraction of all the non-suitable properties.
## This technology can allow realtors to show houses from far away by simply providing their customers with a mobile device that can show their materials.
The mobile devices will assist the customers in seeing the potential in the properties they are visiting. It can show different scenes for different rooms and various clients. Realtors can arrange AR presentations once and represent them with the AR and mobile devices help. This avoids the need to physically be there in every open house.
## Buyers can also benefit from Augmented Reality software, using it from the comfort of their own homes with the AR apps to see different alternatives online without even going to a store or an open house.
All this AR experience will undoubtedly impress the buyers and also help them buy, design, and decorate their future homes. Allowing house buyers to see the property with AR and 3D objects can help them visualize the house better as it was already their home. From seeing the entire construction project of a housing unit to trying out different colors for the sink, there are limitless AR options that a real-estate or a design firm can offer to its clients. It will definitely be a game-changer to see different usage possibilities of the same house.
Surely AR Technology will continue to aid the real estate industry. With the developments in AR technology and high-tech mobile devices, everybody will incorporate AR tools in their housing journey. It is finding usage by lots of real estate companies and has a significant impact on selling a property. By offering an extraordinary user experience with AR, both the realtors and the customers will enjoy the buying process more, leading to more and more people using it. Indeed soon, it will not only be an extra touch but a new norm of the real estate market.
---
### The difference between AR, VR, and MR
URL: https://vsight.io/blog/the-difference-between-ar-vr-and-mr/
Published: 2021-06-21 · Updated: 2023-04-26
Author: Vedat
Description: AR vs VR vs MR explained: clear definitions and the key differences between augmented, virtual, and mixed reality technologies.
**
The differences between Augmented Reality (AR), Virtual Reality (VR), and Mixed Reality (MR) terms are getting more and more attention each day.
**
They are technologies that integrate virtual and real-world components. And today, these technologies have a significant impact on human-computer connection. This comes because they combine the real and the virtual world in various ways. Additionally, giving us new means of experiencing both. The new demands of society with the investments make these three types of realities a component desired for daily lives. Yet people are still mixing the terms AR, VR, and MR.
## WHAT IS AUGMENTED REALITY (AR) ?
[Augmented Reality (AR)](https://vsight.io/blog/augmented-reality-technology-benefiting-5-major-industries/) is a computer-based technology that combines the digital world with the real world. It works on the computer vision of real-world surfaces. Objects detection is possible by systems like object recognition, plane detection, facial recognition, movement tracking, and more. Then it overlaps computer-generated data such as graphics, sounds, images, and texts accordingly on these planes detected before. By doing so, AR enhances the interaction between digital items while letting us see our real-world surroundings.
About ten years ago, AR was an advanced technology finding usage only in a few areas like gaming and navigation apps. Today find applications from the biggest tech companies to the smallest businesses. Also, it finds usage in various fields, including aviation, medicine, manufacturing, and automotive. Besides, thanks to mobile devices’ developments, it finds ap also in our daily life. Everybody can use AR easily through their smartphone screens and cameras. Therefore it is getting as attractive and known as Virtual Reality.
## WHAT IS VIRTUAL REALITY (VR) ?
Virtual Reality (VR) is a technology that uses software and headset devices to replace one’s view from the real world to a digitally created scene. Using full-coverage headsets completely blocks out your surroundings and shuts out the physical world while using. With the LCD or OLED panels inside the lenses of these headset devices, a computer-generated virtual environment is reflected, and your worldview is replaced. Usually, the devices connect to a PC, console, or smartphone that provides virtual visions. These visions can be replicas of a real-world place or a place from an entirely imaginary world.
VR enables people to have a fully immersive experience in these virtual places. It tricks your senses by allowing you only to see what the lenses are reflecting your eyes. Also, with realistic sounds, 360-degree visuals, and motion capture gears, it can simulate your actions. Also, allow interactive encounters with the virtual items and make you feel like you are actually in that simulated place.
VR is the most popular of all these three technologies. Mostly because it goes way back from both the other two, and it is already very popular that finds usage by lots of industries. Gaming and entertainment companies were VR’s early adapters like it is for AR. And likewise, finds usage in many other fields such as architecture and construction, travel, real estate and more.
## WHAT IS MIXED REALITY (MR) ?
Mixed Reality (MR), as its name implies, is a combination of AR and VR. It is also specified as Hybrid Reality as it blends real-world and digital elements. While it is mainly a technology used for mixing the physical and virtual world, the best side of MR is the realistic interaction between the users and the digital objects.
Digital devices should be used while handling MR to have a fully immersive experience. Microsoft’s HoloLens is a trendy example of these devices. Through these translucent MR devices and gestures, gaze, or voice recognition technologies, users can react from digital objects to their actions. They can interact with both the physical and virtual environment at the same time. Instead of relying only on remote control devices, smart glasses, or smartphones, users can also use their gestures, glancing or blinking, and much more. These interactions and the realistic renderings make the experience of MR more convincing as if it is in real life. It is the newest immersive technology from these three reality types, and maybe the least used one; however, it has a huge potential of integrating into our daily life as an essential tool.
## THE DIFFERENCE BETWEEN AR, VR, AND MR
While they are all compelling technologies with the same main aim to connect the virtual world and humans, they all have distinguishing characteristics. The fundamental difference is that VR users have an entirely virtual experience. MR users can interact with these added virtual elements during their real-world experiences.
Another difference is that in VR, and in the last decade, AR is much more accessible for single users, and we see more adaptations every day, yet MR still finds usage by big companies. Most VR and AR applications can run on mobile devices, but MR requires more processing power.
VR experiences are getting more realistic with the developments and studies on computer-aided design. Still, virtual experiences are not very convincing yet. At the same time, AR offers a more realistic experience since it never detaches users from the real world, and MR experiences are the most realistic. There is deeper integration between humans and computers with MR since they can respond to each other’s actions.
## CONCLUSION
With all their similarities and differences, they are all promising technologies that will soon take human-computer interaction on another level. Whether they combine their powers or solely thrive in their range, it is inevitable to adopt them firstly in our work environments and also our daily lives.
## Frequently asked questions
**What is the difference between AR, VR, and MR?**
The fundamental difference is that VR gives users an entirely virtual experience that shuts out the physical world, while AR overlays computer-generated data onto your real-world surroundings without detaching you from them. Mixed Reality (MR) combines both, letting users interact with virtual elements that respond to their actions during a real-world experience.
**Which is the most realistic, AR, VR, or MR?**
AR offers a more realistic experience than VR because it never detaches users from the real world, and MR experiences are the most realistic of the three. With MR there is deeper integration between humans and computers, since the user and the digital objects can respond to each other's actions.
**Do AR, VR, and MR run on mobile devices?**
Most VR and AR applications can run on mobile devices, which has made AR much more accessible to single users over the last decade. MR requires more processing power and typically relies on dedicated devices such as Microsoft's HoloLens.
**What industries use AR, VR, and MR?**
AR finds usage in fields including aviation, medicine, manufacturing, and automotive, while VR is used in areas such as gaming, architecture and construction, travel, and real estate. MR is the newest of the three and is still mainly used by large companies.
---
### Applications of Augmented Reality in Construction
URL: https://vsight.io/blog/applications-of-augmented-reality-in-construction/
Published: 2021-06-10 · Updated: 2023-04-26
Author: Vedat
Description: Explore the top applications of augmented reality in construction: expert-led task execution, time and cost savings, and safer construction sites.
Construction operations in this industry are one of the key points for the progress of the business as a whole. Moreover, at the same time, these operations are quite expensive and usually time-consuming. Businesses constantly face various challenges for equipment maintenance. Moreover, they spend large amounts of money on the completion of their successful tasks. It often happens that the lack of a specialized workforce to carry out these processes causes delays at the site. In most cases interrupts other processes such as production. The many challenges that maintenance has are forcing managers to explore innovative solutions that can facilitate these maintenance processes. One of these solutions is Augmented Reality. Augmented Reality applications in construction are powerfully improving the work on the sites. Additionally, are empowering the workforce with plenty of facilities to perform their job.
This technology makes it possible to bring the right expertise to the site in real-time. This is possible through the connection between the center’s experts and the site workers. Thanks to the collaboration enabled by this technology, the site workers are able to perform maintenance in a short time. Also, eliminating the extra costs that the bringing of experts to the site could have required. AR-based Remote Assistance shows to be quite effective, saving considerable time and reducing extra costs. In most cases, specialists might not be available on-site, which leads to transportation costs and long equipment outages. In addition, the traditional way of reviewing manuals by site workers is complicated. This comes as a result that these manuals are difficult to understand and take time to assimilate the information.
## Nowadays large-scale Augmented reality applications are being implemented to facilitate expert-led assistance. Let’s take a closer look at how Augmented Reality is delivering great benefits in construction.
## Augmented Reality for effective task execution in construction
AR-based Remote Assistance enables real-time support for site workers during the performance of their maintenance-related tasks. In this way, it becomes possible to carry out the maintenance process faster but also in a much easier way. Now thanks to this remote assistance the center experts through live video streaming and different AR tools offer their expertise to work towards the same goals as the site workers and for the same issues. All of this makes it possible to perform the maintenance process more efficiently, significantly increasing the engagement and quality of work by the site workers.
## Time savings and extra costs elimination
Thanks to [AR-Remote Assistance](https://vsight.io/blog/towards-ar-remote-support-with-vsight/), it is now possible to replace the traditional way of sending maintenance experts to the site. This process that incurs extra costs due to the high cost of travel now is changing significantly. Through AR tools collaboration the expert who can be thousands of miles away from the site provides the right instructions for the employees who are currently on the site. It is possible to get the provision of proper guidance without delay and without the need to travel from one location to another.
#### Agumented Reality for safety increasing in construction fields
The lack of knowledge that site employees have in most cases leads to fatal errors that cause millions of dollars in damage by disrupting many processes. The expert of the center through AR annotations makes it possible to warn employees about possible various mistakes and risks while performing their duties. This, in addition to preventing large cost damages that can occur from human error at the same time, increases the safety of workers. They can also implement AR Remote Assistance in smart glasses, which ensures them with the ability to perform their tasks hands-free and in safe positions.
As mentioned above, this technology already facilitates field maintenance processes by reducing maintenance costs and reducing many errors. AR can improve maintenance practices, thus creating an environment of interaction between experts and site workers. Now maintenance thanks to AR technology becomes more facilitated without the need to bring technical expertise to the site. Through this technology, the right expertise comes in real-time and virtually on the site by changing fundamentally maintenance processes execution.
## Frequently asked questions
**How is augmented reality used in construction?**
AR connects a remote expert to on-site workers through live video, so specialists can guide maintenance tasks in real time without traveling to the site. Using AR annotations anchored in the worker's view, experts point out steps and warn of risks as the job is performed.
**How does AR remote assistance save time and costs in construction?**
It replaces the traditional practice of sending maintenance experts to the site, removing travel costs and long equipment outages. An expert thousands of miles away can deliver the right instructions without delay, so work is completed faster and more efficiently.
**Does AR remote assistance improve safety on construction sites?**
Yes. The expert can use AR annotations to warn workers about mistakes and risks before they happen, reducing costly human errors. It also runs on smart glasses such as RealWear and Vuzix, letting workers keep their hands free and stay in safe positions.
**Do construction workers need a special app to use VSight AR remote assistance?**
No. VSight offers browser-based guest access, so on-site workers can join a support session without installing an app. It also runs on iOS, Android, Windows, and smart glasses including RealWear, Vuzix, Epson, and Rokid.
---
### Augmented Reality in Pharmaceutical Industry
URL: https://vsight.io/blog/augmented-reality-in-pharmaceutical-industry/
Published: 2021-06-07 · Updated: 2023-03-18
Author: Vedat
Description: Augmented reality in the pharmaceutical industry improves production, training and operational processes with faster, more efficient workflows. | VSight
Many industries are expanding their operations and effectively improving their operating processes through Augmented Reality (AR) technology. This technology with a very innovative nature has found massive use in recent years in various fields. Augmented Reality offers many benefits for different industries. Moreover, Augmented Reality is consolidating its applications in the pharmaceutical industry. This industry has many complex tasks that require accurate fulfillment. Also, the quality of products must reach the highest standards. The importance of all the processes that make up this industry is quite big and mistakes lead to fatal results. Apart from the financial damages, above all, everything is directly related to the life of the consumers.
## For what we mentioned above, let us take a closer look at how Augmented Reality is improving the pharmaceutical industry. Additionally, how is making it possible to improve the flow of various processes and offer faster and more efficient solutions?
### 1\. Pharmaceutical Production
The production of pharmaceutical products is a very important process. A the same time requires a maximum commitment and great precision to eliminate even the smallest mistake. For unexpected challenges that may arise at this stage, AR comes for help. This technology enables the empowerment of remote assistance. AR-based remote assistance enables the direct connection of the center expert with the site where the production machines are located. The purpose of this remote connection is the real-time inspection of the machines by the experts. At the same time, experts provide appropriate guidance to site visitors for the minimization of human errors.
Now remote assistance eliminates the need for manuals and guides. Here we can mention platforms such as [VSight Remote](https://vsight.io/blog/towards-ar-remote-support-with-vsight/) that offer AR Remote Assistance. Now, technicians can receive instructions and at the same time can proceed with the execution of other tasks. This is also improved through smart glasses that enable hand-free performance.
### 2\. Augmented Reality for Enhanced Training through Augmented Reality
As we said above complex tasks of this industry require a large commitment. At the same time, a highly specialized workforce is needed. The lack of this workforce with the right knowledge is significantly alleviated thanks to AR Remote Assistance. Now located in different places it becomes possible for workers to receive the right education in real-time and in a more innovative and efficient way by replacing the traditional way of training. Furthermore, it is possible to reduce the high costs that employee training usually has.
A properly educated workforce is a key to success enabling increased productivity of complete processes as a whole. An opportunity for embracing remains VSight, which already makes it possible to have training rooms and connect the expert in real-time with inexperienced workers in order to educate this workforce. Experts thanks to this platform have the opportunity to enhance this training process with images or documents, but also with AR annotations in the real environment by presenting the issues as they are in reality.
### 3\. Improving Pharmaceutical Operational Processes through Augmented Reality
Problems with machine downtime, untrained staff, and the lack of finding efficient solutions are just some of the reasons that lead to an increase in costs and a completely unproductive process. Through AR-based remote assistance, it is now possible to solve various problematic issues that at the same time affect the elimination of unproductive situations and increase the quality of final production. Expert guidance plays a key role in reducing errors that can come from a lack of knowledge. In this way, the creation of a collaboration between these two actors, experts, and employees of the site, thus forming a duo that works towards the same tasks. All this fully digitized process makes possible another benefit that enables managers through archived sessions to evaluate the performance of the site workforce and proceed with the following procedures.
AR technology is strongly influencing by bringing radical changes in the way businesses in this field operate. Thanks to this technology it is possible to analyze and find the most efficient solutions for various problems. These solutions are not temporary but are solutions that are documented thanks to the remote assistance platform and stay there in case of recurrence of the issue or for further purposes such as training of the workforce. Apart from some of the concrete issues mentioned above, there are still many premises for other cases of use of this technology in the pharmaceutical industry. AR technology has the right potential to provide to this industry many advantages, bring another reality with powerful changes, and at the same time enable a very productive work process.
## Frequently asked questions
**How is augmented reality used in the pharmaceutical industry?**
AR powers remote assistance that connects a central expert directly with the site where production machines are located, enabling real-time inspection and guidance. It is applied across pharmaceutical production, workforce training, and operational processes to minimize human errors and speed up workflows.
**How does AR remote assistance improve pharmaceutical training?**
AR remote assistance lets experts connect in real time with inexperienced workers in virtual training rooms, replacing traditional training methods. Experts can enhance the session with images, documents, and AR annotations placed in the real environment, which helps reduce the high costs employee training usually carries.
**Do pharmaceutical technicians need to keep their hands free while using AR support?**
Yes, and AR remote assistance supports this through smart glasses that enable hands-free performance. Technicians can receive instructions while proceeding with the execution of other tasks. VSight runs on iOS, Android, Windows and smart glasses including RealWear, Vuzix, Epson and Rokid.
**Can pharmaceutical AR sessions be recorded for later use?**
Yes, sessions are archived so managers can evaluate the performance of the site workforce and follow up on procedures. The documented solutions stay available in case an issue recurs or for training the workforce later.
---
### Towards AR Remote Support with VSight
URL: https://vsight.io/blog/towards-ar-remote-support-with-vsight/
Published: 2021-06-03 · Updated: 2023-04-26
Author: Vedat
Description: Move toward AR remote support with VSight—real-time expert guidance, AR-powered training tools, and white-label options for enterprises.
**Nowadays the Covid-19 pandemic has brought as well a quite challenging era for businesses operating in various fields. A big challenge is to ensure the continuity of businesses. What businesses need to do is to adapt to this new reality and to embrace remote work. Augmented Reality (AR) technology brings remote support to another level. This technology is demonstrating its potential to improve connectivity.**
Many businesses have difficulty finding the right platform that enables remote support. VSight has already developed the concept of AR Remote Support further. Also has enriched this complete collaboration and knowledge-sharing platform. VSight Remote provides effective AR tools and file-sharing features such as a 3D object, PDF, or image. Without a doubt, VSight Remote inevitably integrates as remote support that provides efficient solutions for different industries. In addition, VSight Remote used in conjunction with smart glasses helps field workers to work completely hands-free. At the same time allow remote experts to see exactly what they need in order to solve the problems. This becomes possible without forcing field workers to move into potentially unsafe positions.
As we mentioned above VSight Remote offers to your offsite and on-site employees collaborative operations. This AR-based remote support offers high potential for different enterprises. In addition, it can find easily used on standard hardware systems like smartphones. VSight Remote differentiates from other conferencing tools because does not only offers a sample video call. It brings expertise from around the world to the same desk as field workers. Also, enables them to collaborate toward the same goals.
## Training through AR tools
In addition, VSight Remote provides a ticketing system structure to raise an issue and automatically connect with the headquarters expert. Standard video calls further don’t allow technicians and experts to easily collaborate through AR annotations. Another feature that distinguishes VSight Remote from other conferencing tools is that experts while opening collaboration for giving instructions to field workers at the same time they can track their task performance as well. TIn this way field workers can troubleshoot malfunctioning equipment and fix errors fast.
Now VSight’ new feature of the training room is already released. Different from traditional conferencing tools that provide only screen sharing, VSight Remote offers unique capabilities. This makes it possible to engage the workforce with digital information around them. During this type of training up to 3000 people can participate in the same session. Sessions are led by an expert who is defined as the host of the admin panel. Effective collaboration is also enabled by the so-called raise hand feature. This feature enables the trained workforce to respond to ambiguities that encounter during the training. The combination of live video and AR technology allows training with VSight Remote to enhance opportunities for proper learning and provides an improved training experience.
Remote collaboration session through VSight Remote
## White Labeling with VSight
Other conferencing tools provide only email integration. Now through white labeling with VSight Remote is possible to create your own branded remote support app. VSight customers have reported an average efficiency improvement of 34 percent. In addition field workers no longer have to interrupt their tasks. They don’t get distracted anymore by checking manuals. Also, they don’t consult with an expert to verify that they are correctly performing their tasks. VSight Remote integrates not only on smartphones but even on smart glasses. This allows field workers to use their hands to solve problems and accomplish tasks faster for great job fulfillment.
To sum up, VSight Remote gives contact center experts the ability to engage with field workers. Solutions by using VSight help to resolves the most difficult issues on the spot. If solved issues, improved accuracy, minimization of production outages, and quality of work are what you aim for your business, VSight Remote has the perfect solution for helping in achieving them.
## Frequently asked questions
**What is AR remote support with VSight?**
AR remote support connects field workers with remote experts over live video enriched with AR annotations anchored in 3D, file sharing, and hands-free smart glasses use. VSight Remote goes beyond a standard video call by bringing expertise from around the world to the same desk as field workers so they can collaborate toward the same goals.
**Does VSight Remote work with smart glasses?**
Yes. VSight Remote runs on standard hardware such as smartphones and also on smart glasses including RealWear, Vuzix, Epson, and Rokid. Using smart glasses lets field workers work completely hands-free while remote experts see exactly what they need to solve the problem.
**Can I create my own branded remote support app with VSight?**
Yes. Through white labeling with VSight Remote it is possible to create your own branded remote support app, whereas other conferencing tools provide only email integration.
**Is VSight Remote secure and compliant?**
Yes. VSight Remote is GDPR, HIPAA, and ISO 27001 certified, and sessions are WebRTC-encrypted. It is trusted by 200+ companies across 30+ countries.
---
### Top Industries Adopting Augmented Reality in 2022
URL: https://vsight.io/blog/top-industries-adopting-augmented-reality-in-2022/
Published: 2021-06-01 · Updated: 2023-03-18
Author: Vedat
Description: The top industries adopting augmented reality—manufacturing, mining, maritime, healthcare, and more—and how AR transforms each.
In recent years Augmented Reality has made a huge impact on our daily lives. Now the traditional idea that this technology is only used for games or other entertainment applications has changed. Augmented Reality has been embraced by various kinds of industries. The potential that this technology carries has made it easily adoptable by businesses in various fields. These businesses range from those with educational, productivity to medical purposes. Let’s take a look below to learn about industries that have chosen to incorporate this technology into their operating processes.
## 1\. Augmented Reality for Manufacturing Industry
When we mention the [manufacturing industry](https://vsight.io/blog/augmented-reality-revolutionizing-manufacturing-industry/) we know that even the smallest mistakes cause interruptions of the whole process. The complex tasks that this industry has, require precise and accurate decisions in a very fast time. Thanks to Augmented Reality technology, empowerment of the workforce in this industry with remote support is possible. This enhanced remote support makes it possible for the most capable experts to give instructions to site workers. These site workers encounter many problems during production processes, mainly with the many machines used in this industry. Through AR remote assistance it is possible to reduce machine downtime through efficient solutions. Also, it is possible to save thousands of dollars that could be lost.
## 2\. Augmented Reality for Mining Industry
[Mining](https://vsight.io/blog/augmented-reality-revolutionizing-mining-industry/) is a very delicate industry. The inspection of machinery and the working environment is an important process that follows many subsequent procedures. Augmented Reality makes it possible for the center experts to inspect from a distance virtually all the machines as well as the surrounding environment. In addition, through the smart glasses and the zoom-in / out feature, every detail is displayed. Including the dangerous areas, but always maintaining the safety of the workers. So, thanks to Augmented Reality, it’s possible to avoid many critical situations in the mining industry. Additionally facilitates the work of the site workers.
## 3\. Augmented Reality for Maritime Industry
Augmented Reality is showing great opportunities to help the [maritime industry](https://vsight.io/blog/augmented-reality-in-maritime-industry-operations/). This technology helps to overcome challenges, especially in maintenance, remote assistance, inspections, and workforce training. We can say that the training of employees operating offshore is extremely important. Through AR remote assistance, center experts can provide real-time training to current inexperienced employees on more complex issues. Although located offshore, employees through this distance training become better prepared for unforeseen situations that may arise in the future.
## 4\. Empowering Insurance Sector
The [insurance sector](https://vsight.io/blog/augmented-reality-as-a-game-changer-for-insurance-sector/) is mainly concerned with complex processes. Often critical and unexpected situations occur and in such cases, immediate customer support is required. Insurance companies need to send an insurance agent to inspect and assess the damage. Now through AR remote assistance, all the inspections happen in real-time. This reduces the time and cost that sending the agent to the clients may require. Through this technology, the whole process of inspection and damage assessment is done in a faster and simpler way. This whole process can even be documented for later purposes. At the same time, this technology makes agents virtually closer to customers. Augmented Reality significantly improves customer service and satisfaction in the Insurance industry.
## 5\. Increasing Education Quality
AR technology is making a difference in the field of education by engaging more the education staff and at the same time students as well. In addition to the fun sphere making the educational environment more attractive, at the same time, it gives teachers the opportunity to present real situations through 3D modeling. In this way, the information passed on to the students is easier, perceptible, and understandable. This kind of explanation of different topics, in addition to making students more interested in lessons, replaces the traditional way of learning. This gives the opportunity to create a more informed and knowledgeable generation for the future. Even empowered games through this technology make students more engaged, especially in the theoretical hours of physical education, thus promoting an active and healthy life.
## 6\. Remote Assistance for Healthcare
The [healthcare industry](https://vsight.io/blog/augmented-reality-revolutionizing-healthcare-sector/) is embracing and interacting with AR as a tool that helps to improve the education not only of the medical staff but also of the patient. Initially, AR helps medical students who need to learn a great deal of information about anatomy and how the body works. They are able to see different 3D models thus learn every body function in detail. Additionally, they can find solutions to problems given through stimulus tests. At the same time, this AR technology also helps specialized doctors by facilitating those numerous work processes. Usually, surgeons are using AR as a tool that enables the modeling of three-dimensional representations of patient anatomy. From this application, we have an easier process of visualizing the area of the surgery and impacting the accuracy for a satisfactory result for the patient.
## 7\. Enhancing Travel Sector with Augmented Reality
Another area where this innovative technology finds applications is travel. Making the tourist experiences even more special, many countries are embracing AR technology. Thanks to this technology, tourists now have access to tourist information and guides not only in the written version but also in the form of audio, making it even easier to explore tourist spots. Another special feature is the 360-degree tours that are easily accessible, thus making it possible to virtually explore a place before visiting reality. This technology finds usage not only used by travel agencies but now also by restaurants and hotels that offer virtual tours of their facilities. They are giving guests a virtual experience of what to expect.
## 8\. Improving Supply Chain Industry
Inventory management is a significant factor in the supply chain. Augmented Reality by adding a virtual experience on top of inventory data helps businesses and provides field workers instructions for step-by-step container loading and tracking different procedures. In addition, smart glasses integrated with AR remote assistance provide hands-free task performance. Users can work with their heads up and avoid distractions or injuries. Safety increases, also, training costs and downtime reduce at the same time.
What we mentioned above are just some of the industrial areas where Augmented Reality technology is contributing extensively to facilitating all industrial processes and is adding value to businesses operating in different sectors. We can say that this technology is establishing a new order in the business world by improving the way companies interact with customers and at the same time being the right tool to increase employee engagement effectively. As this technology continues to revolutionize the world, all businesses should try to adopt it as a tool that offers many long-term benefits.
## Frequently asked questions
**Which industries are adopting augmented reality?**
This post highlights manufacturing, mining, maritime, insurance, education, healthcare, travel, and supply chain as leading adopters. In each of these fields AR remote assistance lets remote experts guide on-site workers in real time, reducing downtime, travel, and costs.
**How does AR remote assistance help manufacturing?**
AR remote assistance lets the most capable experts give instructions to site workers dealing with machines during production, which helps reduce machine downtime through efficient solutions. This can save thousands of dollars that could otherwise be lost to interruptions.
**Does AR remote assistance require a special app to join a session?**
Guests can join a VSight session directly from a browser with no app download required. VSight also runs on iOS, Android, Windows, and smart glasses such as RealWear, Vuzix, Epson, and Rokid.
**Is VSight secure and compliant for industrial use?**
VSight is GDPR, HIPAA, and ISO 27001 certified, and its live video sessions are WebRTC-encrypted. It is trusted by more than 200 companies across 30-plus countries.
---
### AR Revolutionizing Manufacturing Industry
URL: https://vsight.io/blog/ar-revolutionizing-manufacturing-industry/
Published: 2021-05-28 · Updated: 2023-03-18
Author: Vedat
Description: Augmented reality is revolutionizing manufacturing: hands-free safety training, improved operations, complex assembly support and instant data access.
If in previous years Augmented Reality (AR) was considered only as a tool to make your gaming experience more enjoyable. Nowadays this thing has completely changed. Now the potential of this technology to improve various processes has affected all industries. AR technology is already creating waves of powerful changes manufacturing industry. This technology aims to provide efficient and fast solutions to various problems that may appear during production processes.
Augmented Reality enables the empowerment of AR Remote Assistance. The diversity of applications of this technology is affecting the manufacturing industry. The manufacturing industry itself has the process of transforming the raw material into a current product. We easily understand that even the smallest issues can cause interruptions of the whole process. The production including physical, chemical, or mechanical processes is the key point for the success of a business.
Let’s take a closer look at how AR is generating multiple solutions to guarantee a successful manufacturing industry.
## HANDS-FREE AND SAFETY TRAINING
In production, one of the most important issues is the enrichment of the workforce experience. Workers without the necessary experience due to a lack of knowledge seek solutions through guides. This leads to the delay in time to resolve an issue that may be urgent. For these new workers, it is necessary to train them. Also, make them familiar with the necessary protocols, equipment, and procedures. Now all this is possible through AR Remote Assistance. This remote assistance helps them to communicate directly with the experts of the contact center. This communication enables them to train quickly and effectively to ensure proper knowledge and maximum commitment to their tasks.
[VSight](https://vsight.io/blog/towards-ar-remote-support-with-vsight/), a technology-based company, now offers its own AR-based application that enables collaboration between field workers and center experts. Through VSight Remote, experts provide step-by-step instructions for tasks and find quick solutions to various problems encountered. At the same time, all this significantly increases safety at work. The integration of this application in smart glasses makes it possible for workers to continue their work hands-free. This means increased engagement in tasks and reduction of causes leading to different distractions.
## IMPROVED MANUFACTURING OPERATIONS THROUGH AR
Another issue of concern for the manufacturing industry is the maintenance of equipment that participates in the production process. These types of equipment require constant inspection in order to prevent possible downtime. In most cases, sending experts for inspection and maintenance requires high time and cost. Augmented Reality is reducing the downtime of equipment through the facilitation of continuous inspection. Maintenance experts through remote assistance can see exactly the current condition of the equipment. Also, can ask the technicians to repair them if necessary. Thanks to this technology we already have detailed inspections. Additionally, there are faster repairs, and a reduction of costs for sending experts to production sites.
## MANUFACTURING COMPLEX ASSEMBLY THROUGH AR
The manufacturing industry as mentioned above is not just about the manufacturing process but also about many other complex processes that require their fulfillment to ensure the smooth running of the whole work. This includes the assembly line which is a production process in which interchangeable parts are added to a product in a sequential manner to create a final product. In most cases, a production assembly line is a semi-automated system through which a product moves. This process itself has its difficulties and challenges.
Now thanks to Augmented Reality technology the assembly instructions are followed more simply. In addition, smart glasses have made the expert on the other side of the globe have a full view of what the field workers have in reality in front of their eyes. All this has resulted in a great saving of time, has improved productivity, and at the same time increased the quality of production. Moreover, the percentage of human error that is faced due to various causes has been significantly reduced.
## DATA ACCESSIBILITY FOR MANUFACTURING THROUGH AR
The ability of AR Remote Assistance to document each collaboration session makes it possible to facilitate many processes. Any task performed by field operators can now be archived. With this, experts have the opportunity to return to an issue to observe the solutions given. Furthermore, managers having access to these documents make it possible to inspect and evaluate field operators in the performance of their tasks. With just one click in real-time, in the repetition of the same situations, even the technicians reach data and information previously documented.
To summarize what we said above we come to the conclusion that the revolution that Augmented Reality technology has brought to the manufacturing industry aims to improve the entire operating process of a business in this field as a whole. Through this technology already the accuracy of field workers has increased significantly by diagnosing and resolving the issues without interfering with manufacturing processes.
## Frequently asked questions
**How does AR remote assistance help the manufacturing industry?**
AR remote assistance lets field workers share a live view with center experts who give step-by-step guidance for training, equipment maintenance, and complex assembly. This reduces downtime, cuts the cost of sending experts to production sites, and lowers human error.
**Does AR remote assistance work hands-free on the factory floor?**
Yes. When VSight Remote runs on smart glasses such as RealWear, Vuzix, Epson, or Rokid, workers keep both hands free to continue their tasks while communicating with experts. This increases engagement and reduces distractions during production work.
**Can AR sessions be recorded for documentation and inspection?**
Yes. VSight can record each collaboration session so any task performed by field operators can be archived and revisited. Managers use these documents to inspect and evaluate how field operators carry out their tasks.
**Is VSight secure for use in manufacturing environments?**
Yes. VSight is WebRTC-encrypted, GDPR-compliant, and ISO 27001 certified, and it is trusted by 200+ companies in 30+ countries. These safeguards make it suitable for handling sensitive industrial workflows.
---
### AR Changing the Real Estate Landscape
URL: https://vsight.io/blog/ar-changing-the-real-estate-landscape/
Published: 2021-05-20 · Updated: 2023-03-18
Author: Vedat
Description: Augmented reality in real estate boosts property visualization, buyer engagement and competitive positioning. See how AR transforms the market.
In recent years Augmented Reality (AR) as very innovative technology is being adopted by many businesses of different fields. This technology is an improved version of the real physical world achieved through the use of various elements. These elements are digital visual, sound, or other sensory stimuli. This technology overlays images or text on the real world view. AR is having a growing trend in real estate. AR makes it possible to eliminate the gap between reality and technology, thus creating efficient solutions for real estate.
Considering the promising nature of this technology, many companies from various industries, including real estate, have made it part of operating processes. In real estate, it is now quite easy for buyers to visit their future property. This happens regardless of their location anywhere in the world. AR makes it possible for interior designers to present and change different models and styles to their customers. Exactly like those models would really look in reality.
Furthermore, let’s take a closer look at the benefits that AR technology is offering to real estate agencies.
## 1\. AR VISUALIZATION FOR REAL ESTATE
Nowadays finding a suitable property according to the client’s requirements can be quite difficult. This is one of the reasons why properties that have not been built can sometimes be claimed. Through AR technology, real estate agents make it possible to convince buyers by visualizing how their future property will look. Additionally, this makes it possible for real estate agencies to open a new market, that of still unbuilt properties. At the same time, we have the realization of the requirements and the satisfaction of the clients. Moreover, this leads to the successful conclusion of contracts. Even interior designers have the opportunity to play with more styles. They present different models to the client of how the interior of the property can look.
## 2\. GREATER ENGAGEMENT
What happens if the potential buyers are located in another city or state from where the property they are looking to buy is located? Then again here AR takes on an important role as a bridge between agency and clients. Customers can easily explore properties from their own homes. This reduces the need for travel and extra costs that sometimes can even make the customer give up the purchase. Through AR Remote Assistance, agencies are able to offer a very high level of customer service. The real estate agent can provide the necessary answers to the client. On the other hand, the client can inspect exactly and in detail the possible property for purchase.
Thanks to AR annotation, the agent has the opportunity to make appropriate notes in the real environment. Additionally, by adhering to the requests for changes that the client wants to make. All this leads to an improved client-agent relationship and also makes possible the greater commitment of the employees of the real estate agency by adhering to the current trends for the adoption of new innovative technologies.
## 3\. COMPETITIVE MARKET POSITION
Today’s reality is making it very difficult for many businesses to secure a competitive position in the market. Can you just think of how many real estate agencies there are in the area around you? Yes, it is true that you can list many of them. We can say that it is not possible for all these agencies to survive the many challenges that the market brings every year. Then in these cases, a smart tactic by managers is to embrace these innovative new solutions. AR technology is a tool that brings real benefits and makes a difference in the market.
The personalized experience offered to clients is what makes the essential difference between these different agencies. Now in the world of technology we live in, this replacement of traditional ways of buying property gives AR technology the opportunity to show its applications in this sector as well. The whole step taken by the companies that select this innovation translates into the attraction and interest of more customers, and at the same time, it means growth and differentiation in the market from many other companies.
To conclude, in this era we are living in that is characterized by technology which increases the speed and breadth of knowledge circulation within the economy and society, we can say that AR is also making a radical change in the real estate sector. A technology that brings great attractiveness to buyers and keeps businesses in the market. This leads to an increased investment of these businesses in the adoption of this exciting and very promising technology to offer other unique application opportunities.
---
### Augmented Reality for Enterprises During Pandemic
URL: https://vsight.io/blog/augmented-reality-for-enterprises-during-pandemic/
Published: 2021-05-15 · Updated: 2023-03-18
Author: Vedat
Description: Augmented reality for enterprises sustains operations with instant problem-solving, remote knowledge sharing and fast worldwide cooperation.
In recent years, the way businesses operate has faced many changes. The current reality has made offices unnecessary by replacing them with work from home. Moreover, the development of the so-called work remotely has undergone drastic development. There are many tools and technologies that make it easier to adopt in this new reality. The current market environment forces businesses to find and use innovative solutions to cope with difficult conditions. During this pandemic Augmented Reality is the key to enterprises’ continuity. Many businesses are focusing on Augmented Reality as a way to increase productivity and create interaction between the workforce.
Already accepting AR technology many businesses have at their disposal many tools and platforms to continue remote service operations. We can mention here VSight Remote, which despite the impact the pandemic has had, continues to provide sustainable solutions. It turns remote assistance into an essential tool for avoiding operational outages on the ground.
## The following points highlight how enterprises can use Augmented Reality to continue operations, not only during the COVID-19 pandemic but also further.
## An unexpected problem requires an immediate solution.
Many businesses not only produce and sell but at the same time have to maintain specialized equipment. As the distribution of the workforce varies in locations around the world, there is a need to reduce site visits. Moreover, including pre-installation visits. Businesses through [AR Remote Assistance](https://vsight.io/blog/towards-ar-remote-support-with-vsight/) enable the headquarter workforce to interact with site workers. Additionally, experts improve efficiency by being able to solve problems encountered quickly. This happens without the need to make a trip towards the location of the problem. In this way, businesses do not waste time continue to work normally. Also, it’s possible to find the right solutions thanks to Remote Assistance.
## Distribution of knowledge at a distance but with the same efficiency.
Another goal that businesses aim to keep in check at all times is the quality of service they provide. Between the expert and the customers, it is important to provide distance support at the right time. Now through Remote Assistance site workers gain extraordinary benefits by receiving the guidance of headquarters experts. From this, it’s possible to disseminate knowledge in real-time.
Businesses using Remote Assistance make it possible for their experienced experts to be anywhere, right away. This means a greater engagement on the part of site workers. In addition, integrating remote assistance into their wearable devices, such as smart glasses facilitate the freedom of action during the performance of various tasks. Remote Assistance solution is seen as a valuable way not only for knowledge transfer but also for faster and more efficient employee training.
## Fast cooperation worldwide for enterprises through Augmented Reality.
The Remote Assistance solution offers ease of use by connecting the workforce worldwide. As mentioned above, site employees can now take advantage of the opportunity to successfully perform their tasks hands-free. Experts can now interact in real-time with site workers and at the same time interact with the same documents or images, using AR annotations and even adding 3D models to the live video streaming environment. With the help of remote collaboration, the time to perform all these operations is faster and does not require numerous manuals that are often quite distracting.
## Create long-term and efficient solutions for the future of enterprises through Augmented Reality.
Successfully adopting AR-based Remote Assistance is a step towards ensuring business continuity not only during this global pandemic. The wide potential of this Remote Assistance is quite favorable to be used further by businesses for a longer period. All of this may be feasible given the fact that this technology makes it possible for businesses to reap the benefits that are quite valuable. Some of these benefits, as touched on above, are to facilitate remote maintenance inspections, improve remote collaboration, reduce the number of technicians deployed on the site, and facilitate the way the workforce performs its tasks.
Businesses that have adopted Remote Assistance and Augmented Reality prove how they can benefit from them by facilitating the operating processes between the trio of actors expert-technician and customer. This AR Remote Assistance has long-term benefits that enable significant business growth and the need to ensure business continuity is seen as a much-needed reason to start utilizing it.
## Frequently asked questions
**How does augmented reality help enterprises maintain operations during a pandemic?**
AR remote assistance lets headquarters experts interact with site workers to solve problems immediately, without traveling to the location. This keeps operations running by reducing site visits while preserving the quality of specialized support.
**How does AR remote assistance transfer expert knowledge to on-site workers?**
Through remote assistance, site workers receive real-time guidance from headquarters experts, allowing knowledge to be disseminated as work happens. It serves as a valuable way not only for knowledge transfer but also for faster and more efficient employee training.
**Can AR remote assistance be used hands-free with wearable devices?**
Yes. Integrating remote assistance into wearable devices such as smart glasses lets site employees perform their tasks hands-free. VSight runs on smart glasses including RealWear, Vuzix, Epson and Rokid, in addition to iOS, Android and Windows.
**What are the long-term benefits of AR remote assistance for enterprises?**
Beyond pandemic continuity, AR remote assistance helps facilitate remote maintenance inspections, improve remote collaboration, reduce the number of technicians deployed on site, and make it easier for the workforce to perform its tasks. These long-term benefits enable significant business growth.
---
### AR Solutions for the Logistics Industry
URL: https://vsight.io/blog/ar-solutions-for-the-logistics-industry/
Published: 2021-05-10 · Updated: 2023-03-18
Author: Vedat
Description: AR solutions for logistics streamline goods receipt, storage, warehouse planning, picking, loading, transportation and last-mile delivery.
The logistics industry has expanded and improved drastically in the past decade. With globalization, the growth of e-commerce, and the advancements in technology, the end-users became more demanding but less patient. And so, we are now living in a world where customer experience significantly connects to fast and accurate delivery. Hence logistics companies are expected to facilitate the constant movement of goods and services in a minimum amount of time. Innovative technologies such as Augmented Reality (AR) enable logistics and transportation businesses to optimize efficiency by standardizing the workflows. Using AR for logistics can enhance warehouses’ maintenance, improve packaging and order picking processes. Moreover, it reduces the time spent on transportation and delivery.
In the logistics industry, humans do most operations and the workers’ decisions affect every process. To supply the demand of the consumption economy, logistics companies have to shift their operations from human-dependent to technology-dependent. With the developments in technology, it is now possible to reduce the workload and simplify decision-making and routine operations.
AR technology combines the real world with computer-generated visualizations. This is possible by applications for improving augmenting real-world spaces with additional and necessary virtual information. Projecting digital images, models, and texts to physical objects through advanced mobile devices and smart glasses boosts the workers’ understanding. Also improves their work pace. To lower the error rate in logistics, it is necessary to use technologies like AR and simplify their tasks. It will also clarify most of the logistic business steps like assembly, storage, sorting, inventory, order picking, transportation, and more.
## GOOD RECEIPT
A good receipt is the incoming goods and materials in the warehouse. It is generally the first step that goods enter the logistics cycle. The work here is to unload the received goods, check the quality and quantity, and transfer them to the warehouse. To simplify this step, AR makes it possible to review the incoming goods’ necessary information. For example, how to unload accurately and automate and digitalize the process of quality check and counting.
## AR FOR STORING IN LOGISTICS
After receiving the goods, workers transfer them into the warehouses, where also store them until shipping. Since there are many different types of goods made out of various materials, storing them has to be done deliberately. Likewise, the warehouses’ size and capacity are critical elements, which can lead to chaos unless we have precise storage.
In the storing process, AR finds are used o display pictures or videos of the goods to make it easier for the workers to identify which item to pick. Like an in-house GPS, AR displays the goods and workers’ location while showing where the goods need to go by projecting digital maps and signs on the workers’ real-time environment. This way, the best and fastest routes will be used, and process quality will be optimized. Additionally, if the businesses integrate the AR applications in their management and control systems, they can automate the goods’ inventory.
## AR FOR WAREHOUSE PLANNING IN LOGISTICS
As the logistics industry evolve and expand greatly, the warehouses turned into gigantic stations. These serve not only for storing purposes but also for maintenance, assembly, labeling, packaging, etc. To keep these massive places in order the warehouses’ design and arrangement should be flawless. Also, there is a constant flow of items as new goods come and go. The warehouses’ plan constantly changes and rearrangements for the new set of goods are necessary. These rearrangements can be formed and checked digitally with AR solutions before physical modification.
By in-depth visualization of the warehouses, we have necessary test measurements. Also, the creation of new workflow plans, and isolation of real-time or future conditions. Also, most of the time and energy spent while planning to remodel the warehouse’s transfer to digital environments. Thus, the expenses decrease, and possible work delays occurring because of any miscalculations are also reducing.
## AR FOR PICKING OPTIMIZATION IN LOGISTICS
One of the most extensive steps in the logistics industry is order picking. Considering the complexity of the tasks and high dependence on human activity, it is also one of the most challenging business parts. Therefore, it is typical that a significant portion of the total money spent in the industry is used in this step and for optimizing it. While picking, it is crucial for the workers to pick the correct item from the right place in the minimum amount of time and without any damage. In this case, hand-free working is becoming essential.
Using [AR Smart Glasses](https://vsight.io/blog/ar-smart-glasses-for-effective-remote-support/) makes it possible for the workers to work with both hands while continuing to see the additional information and checking the conditions of the goods. AR can help workers pick the correct item with object recognition and confirm if its quality or quantity is adequate in a shorter time. Also, barcode reading and digital-based inquiries built with AR eliminate the traditional paper-based checking system, and again, the workers will be able to use both hands while picking. Besides, we have the automation of the audit for picking items.
## LOADING
The freight loading process is another significant step in the logistics and transportation of goods. It demands competent management to have an optimal operation flow. The accuracy of arrangement and preservation of goods with various freight sizes, weights, fragility, and end destinations is vital. Businesses can use AR systems to better understand the cargo space and more effective estimation and planning instead of subjective measurement or erroneous calculations of humans. For easier and simpler loading and delivery, AR gives to the workers basic information about the goods, and loading and unloading information, with digital highlights in real-world cargo and trucks, both before and during the process. Consequently, we have the optimization of arrangement and positioning for carrying the ideal amount of goods, better item recognition, and faster take-outs.
## AR FOR TRANSPORTATION IN LOGISTICS
For ideal and cost-efficient transportation of the goods, businesses should aid the workers in charge with the necessary information about the items and the routes they have to take. AR technology can provide the operators with data and instructions on traffic, alternative and faster routes, and overall transporting vehicle conditions. Besides saving time, fuel, and money by automating displays of these instructions, it can also prohibit the possible damages to the transported goods. If there is a complication in the cargo spaces, AR systems can alert the operators to check the goods and work out the problems to save them with instant precautions and prevent possible losses.
## LAST-MILE DELIVERY
Last-mile delivery is the last and a very costly step of the logistics cycle. Lst-mile delivery is an expensive step happening in distinct structures. In the warehouses or cargo space, it is easier to work for more efficiency and optimization. However, in the urban space, businesses have to adjust their workflow for last-mile delivery. This should be in line with the specific city or town where the goods will transport.
Since every urban area has its own characteristics, it is not possible to plan every phase beforehand. A significant percentage of the job lies in the hands of the operators of the transportation vehicle. AR systems can assist the drivers and carriers with information on the delivery place. For example, highlighting the buildings and showing entrances. It can also work as an indoor GPS and navigate carriers in indoor areas where navigation systems might fail to speed up deliveries.
## CONCLUSION
As explained in this article, there are plenty of ways that AR solutions can be used in the logistics industry. As the technology grows and logistics budgets expand, the necessity for wearable devices and AR systems is increasing though fortunately, they are also getting simpler to use and less
## Frequently asked questions
**How does AR help in the logistics industry?**
AR combines the real world with computer-generated visualizations, projecting digital images, models, and text onto physical objects through mobile devices and smart glasses. In logistics it standardizes workflows and lowers error rates across steps such as goods receipt, storage, warehouse planning, order picking, loading, transportation, and last-mile delivery.
**How does AR improve order picking in warehouses?**
AR smart glasses let workers pick with both hands free while still seeing additional information and checking the condition of the goods. Object recognition helps workers select the correct item and confirm its quality or quantity, and barcode reading with digital inquiries replaces the traditional paper-based checking system.
**Does VSight require an app or special installation to join a session?**
No. VSight offers browser-based guest access with no app to install, and it runs on iOS, Android, and Windows as well as smart glasses such as RealWear, Vuzix, Epson, and Rokid.
**Is VSight secure for logistics operations?**
Yes. VSight sessions are WebRTC-encrypted, and the platform is GDPR and HIPAA compliant and ISO 27001 certified. It is trusted by over 200 companies across more than 30 countries.
---
### AR Smart Glasses for Driving Business Innovation
URL: https://vsight.io/blog/ar-smart-glasses-for-driving-business-innovation/
Published: 2021-05-05 · Updated: 2023-04-26
Author: Vedat
Description: AR smart glasses drive business innovation across manufacturing, logistics, field service and inspection with hands-free, well-trained teams.
In recent years, numerous technological developments have revolutionized the way many businesses operate. Now a new technology called Augmented Reality (AR) is showing potential for facilitating many operating processes. Prominent examples within AR technology come in the form of wearable devices such as [smart glasses](https://vsight.io/blog/ar-smart-glasses-guaranteeing-business-success-in-2022/) ( [Microsoft Hololens](https://www.microsoft.com/en-us/hololens), [Google Glass](https://www.google.com/glass/start/), [RealWear](https://realwear.com/), [Vuzix](https://www.vuzix.com/)). Also, these offer many benefits to managers by increasing the value of their businesses.
The uniqueness of smart glasses is that they combine virtual and physical information together in a user’s view field. Smart glasses integrates into the various operational processes of businesses and find wide usage by employees. This enable them with the ability to perform their tasks more effectively. Moreover, smart glasses are a very effective tool for cooperation between employees. For example, through the [VSight Remote](https://vsight.io/blog/towards-ar-remote-support-with-vsight/) integrated into smart glasses, field workers perform their tasks hands-free. In addition, they perform their tasks and at the same time they receive instructions from center experts. In this way, the benefits of AR remote collaboration are highlighted by providing a direct connection between the staff.
## Many businesses often face unexpected situations they need to have a well-engaged and well-trained staff.
The use of smart glasses in these issues makes it possible to increase the efficiency of employees. Since the information is always accessible in real-time this makes it possible to find faster solutions to various issues. There are many other benefits that AR smart glasses are helping companies. These benefits are such as saving time and travel costs for their highly trained experts. At the same time, the error rate of employees during their work significantly reduces. This comes considering that experts have the opportunity to move virtually around the entire environment of field workers. Additionally, they are able to give precise and very accurate instructions.
So in the same way, we have a field worker who wears AR smart glasses. He can transmit, in real-time, what he sees and hears to a center expert looking at a computer screen. Workforce efficiency naturally improves when smart glasses find usage in combination with AR remote support platforms. As mentioned in the example above the VSight Remote. This combination brings faster workflow but also digitization of how to find solutions to various issues. This is also able through many features that AR technology enables to enhance instructions and give more understandable information.
## Considering the many benefits mentioned above it is easily provable that nowadays AR smart glasses have already made great progress by becoming part of many businesses operating in industries such as manufacturing, logistics, field services, inspection, and operations.
There is a significant increase in their involvement within large industrial companies that are using this to remain competitive in the market. Another specific feature that distinguishes AR smart glasses is their ease of use. Also, AR smart glasses are not requiring an additional education of the user. Moreover, the ease of portability is a detail that motivates company managers to start utilizing them. The power of smart glasses lies in the potential they have in helping to find the most efficient solutions. Moreover, to improve the structure of the working environment in a business. Companies that equip their field workers with smart glasses are already demonstrating increased workplace efficiency and productivity. Also, reduce unnecessary costs for site visits.
## To summarize what we mentioned above we can say that the introduction of AR smart glasses in the flow of businesses is a very added value that follows in many benefits afterward.
The effectiveness of their use makes possible the contextualization of information, increased standardization of workflow, hands-free assistance, and documentation. Already the problem of an aging workforce finds a solution thanks to smart glasses. This issue is quite important and is worrying the industries that are facing the rapid disappearance of qualified experts. Now through AR smart glasses capabilities, workers can interact with experts and seek help on complex issues. This not only leads to finding solutions but also makes it possible to educate the inexperienced workforce.
So in addition to improved productivity, speeding up problem-solving, and reducing the number of quality errors, we already have here training purposes as well. During the performance of complex tasks, workers through instructions at the same time train for situations that may occur again. This training is very beneficial and educational since the situations are real.
Moreover, the inspection process has been significantly improved thanks to photos or videos taken during the performance of tasks, the archiving of these materials makes it possible to review various processes in case there is a recurrence of a problem. This documentation process also serves as a key point to evaluate the work of employees by managers who can study in detail the performance of work by employees. Starting from the standardization of the workflow to the ability to work without distractions with hands-free it is possible for smart glasses to be considered to become part of your company as many businesses have already done, thus ensuring added value for the way they operate. The companies that choose to invest in AR smart glasses make it possible to have a long-term position in the market by leading the field in which they operate.
## Frequently asked questions
**How do AR smart glasses help field workers?**
AR smart glasses let field workers perform tasks hands-free while transmitting what they see and hear in real time to a center expert on a computer screen. The expert can then give precise, accurate instructions remotely, reducing errors and the need for costly site visits.
**Which industries benefit most from AR smart glasses?**
AR smart glasses have become part of businesses in manufacturing, logistics, field services, inspection, and operations. Large industrial companies increasingly adopt them to remain competitive in the market.
**Do AR smart glasses require special training to use?**
One feature that distinguishes AR smart glasses is their ease of use, and they do not require additional education of the user. Their portability also motivates managers to start utilizing them.
**Which smart glasses does VSight support?**
VSight Remote runs on smart glasses including RealWear, Vuzix, Epson, and Rokid, as well as iOS, Android, and Windows devices. Guests can also join sessions directly from a browser with no app to install.
---
### Which Industries are using AR Remote Support?
URL: https://vsight.io/blog/which-industries-are-using-ar-remote-support/
Published: 2021-05-01 · Updated: 2023-03-18
Author: Vedat
Description: Which industries use AR remote support? See how utilities, telecom, consumer electronics, and insurance apply it to cut costs and downtime.
AR Remote Support is often considered a concept that is not easily accepted. The benefits it is showing are changing the mentality of the managers of different companies. This technology is widely used in many industries. Moreover, it offers many opportunities for different actors to collaborate in real-time for solving various problems.
Many businesses are looking for low-cost and efficient solutions, and above all in a short time. Many industries have already embraced this remote support, by reducing the ongoing problems on the site, or the delays that are occurred by specialized staff while traveling to the location where the problem has taken place. Remote Support for field staff is now available in real-time time and at a reduced cost. AR tools empower the center’s experts by making it possible to provide appropriate guidance to employees operating on the site. Experts can at the same time see and analyze the whole situation immediately. Moreover, make AR annotations by simplifying their instructions.
If we imagine a real situation in the field, it is easy to understand the difficulties that field operators face. In such situations, the lack of knowledge of employees requires a connection. This connection is between the center where the specialized experts are located. Once the connection between the field operator and the expert is ensured, giving the right guidance is achieved. In this way, we are going toward solving the problem. AR Remote Support provides solutions that are quite effective and fast. Additionally, provide full employee engagement while increasing productivity at the same time.
Augmented Reality Remote Support has a wide range of [business applications](https://vsight.io/blog/augmented-reality-technology-benefiting-5-major-industries/), including technical support, workforce training, and safety. It is useful across a wide range of industries. Read on for more details on how AR Remote Support is in use in many industries.
## Utility Providers
AR technology makes it possible to facilitate many of the processes that utility companies must accomplish. This includes many complicated processes such as maintenance, repair, and troubleshooting. In this industry, various processes also have high risks that, in addition to interrupting operating processes, can also endanger the lives of workers. Already through AR Remote Support, operational costs are drastically reducing and field security is increasing significantly.
## Communication Service Providers
Augmented Reality can take the quality of telecom equipment inspections to a new level by providing real-time access to the inspected hardware to remote experts. This inspection also ensures the adjustment of telecommunication equipment, by overlapping objects such as 3D ones in the real world, and the whole process is simplified at the same time. AR Remote Support brings equipment to the inspector virtually regardless of boundaries. We have the inspection equipment remotely and transferring of proper instructions to field operators. In addition to making the inspection process more efficient and shorter in time, the cost of the inspector’s field trip is significantly reducing as well.
## AR Remote Support for Consumer Electronics
In addition to the advantage of remote inspections and consultations that the expert is able to provide, another benefit is that AR Remote Support helps agents for better support to clients as well. In this sector, we have the facilitation of processes such as installation, configuration, or repairs through this collaboration in distance between agents and clients. Also using AR technology, the manufacturer’s agents can offer solid support more efficiently throughout the product’s lifecycle. The speed of the right instructions achieved through AR Remote Support makes it possible to increase the level of customer satisfaction with the services provided at the same time.
## AR Remote Support for Insurance Industry
The real-time visual connection powered by AR Remote Support gives the insurance agent a complete view of all the damage and the surrounding environment. In this way the inspection and assessment of damages are provided faster and more accurately, improving at the same time customer service. Companies remotely manage to integrate their customers as part of real situations and make them understand the issues from within. In addition, the whole sessions documented, also serve as an important process for providing information for managers who want to evaluate the performance of employees but also even for issue proofing if any customer-agent conflict may occur in the future.
The mentioned above are just some of the many adopters of this remote support. This Augmented Reality based Remote Support combines live video streaming, where images and videos transmit in real-time. In addition, Augmented Reality overlaps images in the view of a user of the physical environment. All this makes it possible to create a powerful collaborative solution for remote guidance. Many are the advantages and solutions that come from embracing this technology. Among them, we can mention efficient communication, visual demonstration, and real-time instructions. Considering all these factors clearly businesses operating in different industries should get the impetus to make this remote support part of their operating processes.
## Frequently asked questions
**Which industries use AR remote support?**
AR remote support is used across utility providers, communication service providers (telecom), consumer electronics manufacturers, and the insurance industry. It applies to technical support, workforce training, and safety wherever a remote expert needs to guide someone on site.
**How does AR remote support work?**
It combines live video streaming with augmented reality overlays, so a remote expert sees exactly what the field operator sees and adds AR annotations anchored in 3D on top of the real-world view. This lets the expert analyze the situation and give precise, real-time instructions without traveling to the location.
**Does AR remote support require the field worker to install an app?**
With VSight, guests can join a live session directly from a browser with no app to install. VSight also runs on iOS, Android, Windows and smart glasses such as RealWear, Vuzix, Epson and Rokid for hands-free field work.
**Is AR remote support secure for regulated industries like insurance and utilities?**
VSight sessions are WebRTC-encrypted and the platform is GDPR-compliant, HIPAA-compliant and ISO 27001 certified. Sessions can also be recorded and documented, which helps with performance review and provides proof in case of any later customer-agent dispute.
---
### Remote Support with Augmented Reality (AR) for Service
URL: https://vsight.io/blog/remote-support-with-ar-for-service/
Published: 2021-04-28 · Updated: 2023-03-18
Author: Vedat
Description: AR remote support for service operations connects managers, technicians, and customers in real time for faster, more effective field solutions.
Augmented Reality (AR) technology has undergone extensive development in recent years by showing promising solutions to businesses through remote support. This AR based Remote Support makes it possible to ensure business continuity. This is possible by increasing the efficiency of operations and solving various problems that may arise. AR based Remote Support demonstrates benefits for different industrial sectors by enabling field workers to connect with remote experts. This technology enriches remote support by enabling workers operating on the site to access the right information within seconds. The connection in real-time with the expert makes it possible for direct cooperation to bring concrete and efficient solutions.
We know that in service and support there are quite complex tasks that limit field workers to perform their work. Given that the complexity of the various processes is concrete, every problem that arises causes thousands of dollars in losses. AR Support has been proven to increase work productivity by approximately 65%. This is due to the fact that workers are more engaged by collaborating with experts who have the right knowledge. All this increases the concentration on the performance of tasks and reduces the various distractions due to lack of knowledge.
Since every second has tremendous value, Remote Support enables the resolution of issues faster and at a lower cost. All the uniqueness lies in the fact that AR-based Remote Support is available on smart glasses also. This in other words means that site workers are able to have a hands-free task performance. At the same time, job safety increases sufficiently eliminating various risks that sometimes might be fatal.
## We can define this AR Remote Support as beneficial for three different categories in service and support operations, including here the chain of managers- workers- customers. Let’s see below how each of these categories utilizes AR Remote Support to provide faster and more effective solutions:
If we analyze what managers benefit from this remote we will see that their managerial skills significantly improve. This is made possible by this remote support. Managers now follow in real-time the performance of their employees. Moreover, even if they want to come back again for the review, they have documented each work session. This makes it easier to inspect and evaluate the performance of the workforce. This also reduces the need for costly and lengthy site visits.
As mentioned above, workers are another category that is facing concrete results from the adoption of distance support. This Remote Support makes the tasks of the workers easier by connecting them with the right experts. Field workers receive support and feedback in a visual way, enriched with AR annotations which makes the transmitted information clearer. In addition to helping employees to complete their tasks, they provide remote support and training for similar future situations.
Another category that is also very important for all businesses is the customer. This category which makes it possible to keep businesses alive needs fast service and not long waits that cause disappointment and dissatisfaction. Through Remote Support, headquarters’ customer service agents continue to provide excellent customer support services in a short time and at a much-improved quality level. AR-based Remote Support allows clients to receive safe and fast instructions and at the same time ensures high customer satisfaction.
## What we understand from what we mentioned above is that AR Remote Support provides assistance for businesses operating in different sectors while facilitating service and support operations and leading them on the right path to the right solutions.
Augmented Reality technology helps to solve even the most difficult cases that might be faced, to set goals, and to provide the right expertise for field teams who have difficulty with their tasks. Moreover, this Remote Support thorough training makes it possible to prepare the workforce of the future with the right experience and knowledge.
In short, the choice to embrace AR-based Remote Support gives you the opportunity to experience a fairly streamlined process for your businesses and benefit from quick and efficient solutions. The VSight team has already worked hard to bring the [VSight Remote](https://vsight.io/blog/towards-ar-remote-support-with-vsight/) product to market. VSight Remote enables you to connect your offsite and on-site employees for collaborative operation, maintenance, and repair products in all types of industries. Efficiency boosting and time-saving remote support solutions are only some of the main benefits that VSight Remote provides for enterprises that seek to enhance their service and support operations.
## Frequently asked questions
**What is AR remote support for service operations?**
AR remote support connects on-site field workers with remote experts in real time, enriching the video feed with AR annotations anchored in 3D so instructions are clear. It benefits three groups in service and support operations: managers, workers, and customers.
**How does AR remote support help managers, workers, and customers?**
Managers can follow employee performance in real time and review documented work sessions instead of making costly site visits. Workers get visual guidance and AR annotations from the right experts, and customers receive fast, safe instructions that raise satisfaction.
**Does AR remote support work on smart glasses?**
Yes. AR-based remote support is available on smart glasses, which lets site workers perform tasks hands-free. VSight supports RealWear, Vuzix, Epson, and Rokid glasses in addition to iOS, Android, and Windows devices.
**Is VSight remote support secure and compliant?**
Yes. VSight sessions are WebRTC-encrypted, and the platform is GDPR-compliant, HIPAA-compliant, and ISO 27001 certified. It is trusted by 200+ companies in 30+ countries.
---
### Using AR Remote Support in Telecom Industry
URL: https://vsight.io/blog/using-remote-support-platforms-in-telecom-industry/
Published: 2021-04-20 · Updated: 2023-03-18
Author: Vedat
Description: How AR remote support platforms help the telecom industry—visually guide field workers in real time and manage operations across regions.
The telecom industry is a significant industry that enables communication on a global scale. This industry keeps the communication network of the whole world alive. Also, it is the most critical industry in which sustainability is indispensable even for a short time. Though, ensuring continuity in the telecom industry companies is quite complex and includes wide-ranging operation processes. In these companies, there are many departments that need to work smoothly in accordance with the standards. In case of emergency, downtime in the telecom operations leads to serious consequences. The reasons can relate to maintenance, training, inspection, or audit. To immediately intervene in all these operational issues, telecom industry companies are using AR-based remote support and assistance platforms.
## AR remote support and assistance platforms in the telecom industry work like knowledge-sharing platforms. Additionally, enable experts to visually guide and collaborate with field workers in real-time and remotely.
These remote collaborations can be for maintenance, repair, inspection, and training purposes. Also, aim to shorten the operation process and increase profit ratios. This brings elimination of accommodation and travel costs that expenditures on the expert’s arrival to the working area. Using these platforms, significantly facilitate the processing of complex operational processes. Companies in the telecom industry are using platforms and gaining significant benefits.
## Let’s take a closer look at how AR remote support platforms find applications in the telecom industry.
As we mentioned above, telecom industry companies have wide-ranging operation processes. These companies include multiple departments that may be located far from each other, still need to work integrated perfectly together. It is quite important to keep all the operational processes of these remote locations under control. Traveling to the field for experts is often quite expensive and sometimes impossible. e.g: war, travel restrictions, etc. For the companies, travel experts across the operation fields mean loss of time, loss of workforce, and money.
Once downtime occurs during an operation process in a company, lots of chained problems appear at the same time. The work to be completed cannot be completed on time, there is a delay in the work to be started. Operation downtime affects the entire daily workflow. The time between defining the problem and solving it returns to the company as internal chaos. It is such a situation where downtime in companies can cause to loss of up to 20,000 Euros per minute. This rate is not given specifically for the telecom sector. Although, we would not be mistaken if we talk about the possibility of huge loss ratios in the telecom sector.
## Remote support and assistance platforms allow companies in the telecom industry to control their operations in different regions in real-time, remotely, and instantly.
Through these platforms, field workers and experts can work on the same purpose and collaborate with each other without coming side-by-side. Companies using these platforms can reach high-quality experts all around the world and have qualified field workers with fast and effective training. Smart glasses integration allows hands-free collaboration and guarantees work safety without affecting field workers’ usual performance. Another advantage of using a remote assistance platform is the recording feature. Thanks to the recording feature, you can record your sessions for future references. These recordings find usage in the future for maintenance, inspection, training, and audit purposes. The recording feature ensures creates a more organized and high-efficiency working environment.
Downtimes in the telecom companies mostly affect not only the company that the downtime occurs but also the other segments of the society including different companies in different sectors. For a telecom company, using AR+ supported remote assistance platform means increasing operations success and decreasing downtimes. Telecom companies who use these platforms can easily detect and fix performance problems, complete device inspections, and prevent possible electrical failures. Working on the right information prevents personnel mistakes. Also, we have minimization of operational processes. All those create a highly secure and productive working environment while improving operational processes and enabling companies to use their time effectively while increasing their profitability.
## An organized and effective working environment means everything for companies that are constantly growing with new investments such as the telecom sector.
Thus, while making new investments, they can ensure business continuity and increase the success of their operations by managing their budgets and savings correctly. For these companies; Investments in AR-supported remote assistance platforms are very low compared to the money that companies spend on solving operational problems. This is one of the reasons why companies in the telecom sector tend to get support from these platforms. They make huge profits with relatively small investments.
Companies working with VSight Remote, the leading platform in the remote support and assistance sector, complete their operations remotely and instantly thanks to the software designed to create maximum benefit for industrial areas. Through VSight Remote, it is possible to create different rooms for different purposes and assign certain users to the related rooms. This creates a highly efficient working environment specifically for the companies which have a large number of workers like telecom industry companies. Related operations are completed in the related rooms, so there is no confusion. During sessions, field workers and experts can collaborate with live video, real-time audio by adding documents, images, and even 3D models and 3D annotations. The translation feature supports more than 100 languages thus enabling cross-border operations. Experts and field workers all around the world can work together easily and remotely.
Considering everything we have mentioned above, it is a good step to invest in a platform with such attractive returns for companies in the telecom industry. You can gain great benefits from small investments. Companies that use AR+ supported remote assistance platforms reduce human error, downtimes, and costs while increasing productivity, safety, operation speed, and ensuring business continuity.
## Frequently asked questions
**How does AR remote support work in the telecom industry?**
Remote experts connect to field workers over live video and audio, then visually guide them using AR annotations anchored in 3D, shared documents, images, and 3D models. This lets teams handle maintenance, repair, inspection, and training remotely without the expert traveling to the operation field.
**Does AR remote support reduce travel costs for telecom operations?**
Yes. Because experts guide field workers remotely instead of traveling to each site, companies eliminate the accommodation and travel costs of sending specialists to operation fields. Investments in these platforms are low compared to what companies otherwise spend solving operational problems on site.
**Can telecom field workers use smart glasses with VSight Remote?**
Yes. VSight Remote supports smart glasses such as RealWear, Vuzix, Epson, and Rokid, which enables hands-free collaboration in the field. This keeps work safety intact without affecting field workers' usual performance.
**Does AR remote support work across different languages and regions?**
Yes. VSight Remote includes live translation supporting more than 100 languages, so experts and field workers in different countries can collaborate on the same session. This lets telecom companies control operations across multiple regions in real time.
---
### MRO Operations Adopting Augmented Reality
URL: https://vsight.io/blog/mro-operations-adopting-augmented-reality/
Published: 2021-04-15 · Updated: 2023-03-18
Author: Vedat
Description: How MRO operations adopt augmented reality: AR remote assistance brings expert guidance on-site to speed maintenance, repair, and overhaul.
Maintenance, repair, and overhaul (MRO) are among the most critical areas of various industries. These comprise the set of operations and activities associated with the physical maintenance and repair of a system or machinery that is an important key for the whole manufacturing process. The MRO sector in recent years has shown that it has undergone important changes. These changes have significantly influenced the various industries, noting once again the importance of the processes contained in this term. In addition, with the development of the MRO, we also had challenges in parallel with this development. Furthermore, below we will see how businesses are adopting Augmented Reality for MRO operations.
These challenges have caused maintenance, repair, & overhaul (MRO) providers to have a lot of difficulties related to the complexity of these processes. These challenges present many problems not only for the providers of these services. On the other hand, these challenges are also for the managers of companies that need these services. If the effectiveness of these three processes is not maximized, the companies they run are affected immediately. This translates into millions of dollars lost by disrupting production processes. What MRO providers need to do is to fulfill their tasks always keeping in mind the observance of certain criteria. These criteria have to do with continuous productivity, flexibility in different situations as well as fast and effective services.
## We are presented with two situations, the first case involving companies that receive MRO service from providers.
In the second case, we have companies operating in different industrial fields. They have integrated the MRO service as a process performed by their technicians. In both cases, the goal is the same. The goal is the optimization of the MRO for operational efficiency of production processes and customer satisfaction. Additionally, technical defects or the interruption of production affects the reduction of costs. The need for productivity and profitability has prompted MRO providers to adapt the solutions that Augmented Reality technology offers. This technology which offers many application cases has mainly proven to affect the acceleration of maintenance and repair activities. At the same time provide companies with a stable place at both the market and the service supply side.
## Mostly the platforms that offer Augmented Reality-based Remote Assistance are being used extensively for MRO operations. Especially by companies of different sizes and in different sectors from automobiles, oil and gas, airspace, mining to healthcare.
These Augmented Reality platforms significantly facilitate MRO by providing remote assistance to technicians. AR-based remote support or in other words is “see-what-I-see” remote collaboration. This solution makes it possible to have specialized expertise in the field at any time by crossing state borders. Often the field technicians face complex problems that require immediate solutions. Now, we have the solutions provided by a center remote expert who virtually can make the right inspections and give the right guidance. Everything is solved faster than in the traditional way by sending the expert to the field, and in this way, companies save money and time.
## As mentioned above, AR Remote Assistance’s two-way audio and video capabilities in real-time, technicians and experts have the ability to make AR annotations and work towards the same goal.
This not only reduces the costs of moving experts from the headquarter to the field but also significantly increases collaboration between the two parties. Immediately by improving this distance collaboration, the engagement and productivity of field workers in MRO tasks increase significantly. In addition, field technicians perform these tasks hands-free with more flexibility. Now, this is happening thanks to AR wearable devices such as smart glasses, which improve the performance of technicians significantly.
To have always the right trained expertise is a big challenge for any business. Given the fact that experts with the necessary experience are few in number and retiring day by day, training of the new workforce is quite necessary. We can cite here as an example VSight Remote, which except providing remote collaboration, has created an innovative training feature that surpasses traditional training in terms of efficiency and effectiveness. This type of training enables up to 3000 workers to train across the globe. This is simultaneously training, facing scenarios that give them the opportunity to learn to make better decisions for solving many problematic issues that may suddenly arise in the future.
As we are seeing day by day AR has become a benchmark for the whole process cycle involving MRO. Many companies have already embraced this technology which is bringing them the right benefits and helping them achieve their goals. Given the fact that AR technology in line with the digital thread could take the MRO to another level, many other companies are going towards its adoption.
## Frequently asked questions
**What is AR remote assistance for MRO operations?**
AR remote assistance is see-what-I-see remote collaboration that lets a central expert view a field technician's live video and give the right inspections and guidance from anywhere. It brings specialized expertise to the field without sending the expert on-site, so maintenance and repair activities are resolved faster than the traditional way.
**Which industries use AR remote assistance for MRO?**
AR-based remote assistance is used extensively for MRO by companies of different sizes across many sectors, including automotive, oil and gas, aerospace, mining, and healthcare. The technology helps accelerate maintenance and repair activities in each of these fields.
**Does AR remote assistance require field technicians to install an app?**
Guests can join a VSight session directly from a browser with no app to install. It also runs on iOS, Android, Windows, and smart glasses such as RealWear, Vuzix, Epson, and Rokid, so technicians can work hands-free in the field.
**How does AR remote assistance cut MRO costs?**
It removes the need to move experts from the headquarter to the field, reducing travel time and expense while resolving problems faster. By improving remote collaboration, it also increases the engagement and productivity of field workers on MRO tasks, so companies save money and time.
---
### AR for Smart Factories
URL: https://vsight.io/blog/ar-for-smart-factories/
Published: 2021-04-10 · Updated: 2023-03-18
Author: Vedat
Description: AR for smart factories improves maintenance, worker training, productivity and instant data access on the shop floor. See how augmented reality helps.
Nowadays, the fourth industrial revolution is ignoring the boundaries between physics and digital. Thus enabling a series of changes in all manufacturing industries, it offers manufacturers to increase their product lines. Augmented Reality (AR) is making an impact in the 4.0 industry. Also, is one of the important keys to this revolution. Companies of different sizes and fields are using this very promising technology. AR technology provides smart factory operators the chance to experience an augmented world. This is possible by overlaying virtual information in the real world. The operators can be in touch with both the real and virtual worlds. In addition, at the same time receive real-time instructions or data from a remote expert.
The Smart Factory as a highly digitized floor is constantly collecting data through connected machines, equipment, and production systems. Furthermore, at the same time is also facing many challenges that can cause millions of dollars of damage. For this reason, many different businesses are using Augmented Reality as a very beneficial strategy. Also, they are integrating it as part of these smart factories in order to increase productivity and improve revenue. Given that smart factories are advancing day by day the manufacturing plants are experiencing progress as well. Augmented Reality as mentioned above, is a critical component of the 4.0 industry. It has the task of providing solutions as flexibly as possible to optimize workforce performance.
If we were to summarize the facts of what today’s reality proves then we would come to some conclusions. Firstly, AR aims to produce efficient operations by cutting production downtime. Secondly quickly identifying problems aims to maintain all services and processes. Let’s take a closer look at some of the ways AR is improving smart factories:
## Maintenance
Using the remote assistance empowered by AR, a maintenance team can see exactly which equipment needs servicing, including finding solutions to potential problems. In this way, they instruct factory technicians to take appropriate action for a quick repair in case of need. Thanks to this remote assistance, technicians manage to repair a device in record time and with great efficiency. Technicians also benefit from wearable devices such as smart glasses that give them the ability to capture hands-free photos at the moment and share those images with remote experts for troubleshooting help. At the same time, they continue to perform their tasks hands-free and are unfocused on external factors.
## Improve Training
The training of smart factory operators is quite costly. Then companies have found AR helpful in providing facilitation solutions. At the same time, [AR provides real-time visual guidance](https://vsight.io/blog/enhancing-workforce-training-with-augmented-reality/) to connect the inexperienced workforce with specialized experts. Both parties are on to the same room to get knowledge for the same purpose. VSight Remote, for example, has launched the feature of training large groups. This offers unique capabilities to engage the trainees with digital information around them. In addition, enables experts to present to the trainees real situations enhanced with images or even 3D objects. In addition, trainees have the opportunity to reply and communicate directly with experts through the so-called raise hand feature.
## AR for Boosting Productivity of Smart Factories
Collaboration through AR Remote Support has proven to increase employee productivity. In many cases, intelligent factories face production downtime due to breakdowns of machinery that can cost companies thousands of dollars. Through the help of Augmented Reality, the information that technicians get in real-time makes it possible to solve these problems. Also, help to identify the defect and prevent downtime from ever happening. AR technology not only improves bilateral communication between experts and technicians but also simplifies teamwork by engaging all staff. Moreover, experts make it possible to instruct technicians in safe areas. Thus maintaining their safety during the performance of their work.
## AR for Easily Data Accessibility on Smart Factories
Sessions conducted by AR Remote Support, whether training or instructional on various issues, can now be archived. All this works for a later period, so these materials can be helpful for different purposes. On the one hand, they can be helpful again for early training, but not only. On the other hand, in repeated cases of the same issues in the future, technicians have immediate access to these materials to find the necessary information. Furthermore, managers use these archived sessions also for the purpose of inspecting the performance of the workforce, whether it is fulfilled to the maximum or not. At the same time, they also serve as an example to prevent several repeated errors.
Although the AR concept is no longer unknown, many companies are still on the path to embracing this technology. Today’s conditions of the world have highlighted even more the importance of this technology. This means that we have an increase in the number of AR adoptive companies, as a potential tool to radically change smart factories and the way all processes are carried out. Noting only some of the aforementioned benefits of this technology, companies are also encouraged to decide to accept AR Remote Assistance as an innovative way to produce efficient operations by cutting down production downtime, quickly identifying the problems, and keeping all the services and processes going.
## Frequently asked questions
**How does AR help maintenance in smart factories?**
With AR-powered remote assistance, a maintenance team can see exactly which equipment needs servicing and instruct on-site technicians to take the right action for a quick repair. Technicians using smart glasses capture hands-free photos and share them with remote experts for troubleshooting help while they keep working.
**Does AR remote support require special hardware to use?**
AR remote support works on everyday devices such as smartphones and tablets, and technicians can also use wearable smart glasses for hands-free work on the shop floor. VSight runs on iOS, Android, Windows and smart glasses including RealWear, Vuzix, Epson and Rokid.
**How does AR improve worker training in factories?**
AR provides real-time visual guidance that connects an inexperienced workforce with specialized experts in the same shared space. Experts can present real situations enhanced with images or even 3D objects, and trainees can reply and communicate directly through features like raise hand.
**Can AR remote support sessions be recorded for later use?**
Yes, AR remote support sessions, whether training or instructional, can be archived and reused later. Technicians can revisit these materials when the same issue recurs, and managers can use them to review workforce performance and prevent repeated errors.
---
### Bridging the Skills Gap with AR Remote Assistance
URL: https://vsight.io/blog/bridging-the-skills-gap-with-ar-remote-assistance/
Published: 2021-04-05 · Updated: 2023-03-18
Author: Vedat
Description: Bridge the field-service skills gap with AR remote assistance: visual knowledge base, live expert support and step-by-step technical guidance. | VSight
The skills gap is one of the major issues that many field service companies are facing nowadays. The skill gap in field service is defined as a lack of fundamental knowledge of employees. This skill gap has huge importance for work efficiency and operational processes. This gap leads to revenue losses and makes it difficult for companies to meet their desired goals. Besides the lack of education, the skills gap is associated with a lack of basic communication skills. The skills gap poses a big problem and companies of field service are on the frontlines of this battle for minimization of it through AR Remote Assistance. In these circumstances, companies are trying to adopt new ways to facilitate the hiring, training, and retraining of the skilled workforce.
Augmented Reality is being implemented as an efficient way to help in solving the skills crisis in the field service. In other terms, [Augmented Reality enables Remote Support](https://vsight.io/blog/augmented-reality-and-remote-collaboration/). This remote support provides technical support between the experts and the field workers located in different places. Remote Support, a collaboration between experts and field workers, can expand workers’ skills. This results in dramatically improved performance, greater safety, and higher worker satisfaction. VSight is a great example of this AR-Remote Support. It provides solutions for manufacturing, warehousing, and field service environments. Moreover enrich collaboration with images, 3D objects, or text information onto physical objects.
## Augmented Reality has the potential to close the skill gap of recent years in three main effective applications:
### Visual Knowledge Base:
Augmented Reality product visualization utilizes augmented overlays of information. In this way, the company eliminates the need to carry the physical prototypes to the field workers. As a result, they can visualize the site through Remote Support. This method can be used for both training and guidance. VSight Remote provides field service companies with the ability to start collaboration through images collected from remote visual sessions, on-field recordings, and interactions with experts to build a visual knowledge base. This knowledge base shows potential as an efficient training method for building skills faster and in the long term. VSight Remote helps field service companies to replace the traditional training method. Moreover, reduce the risk of training in hazardous environments.
### AR Remote Assistance:
Augmented Reality enhances the collaboration between field workers and contact center experts. Field technicians often face unexpected situations while performing their tasks. Through AR-Remote Support in the real-time field workers can receive instructions from skilled experts. Additionally, step-by-step repair instructions from experts help to guide a field worker for better job performance. VSight Remote provides video/audio chat enriched with AR annotations that are highly effective for ensuring collaboration between workers. VSight Remote allows experts to share expertise, without physically having to travel on-field.
### Technical Guidance through AR Remote Assistance:
Using Augmented Reality helps field workers on learning work procedures. At the same time, they receive technical instructions and perform their complex tasks in a safe environment. Technical guidance provides field workers with instruction and data for more effective field performance, with reduced risk of human errors. VSight Remote for technical guidance translates to companies in reduction of the cost of providing long-term and expensive workers’ training.
As technology advances, field service tasks are becoming more complex and require high-level service expertise and skilled employees in maintenance, operation, assembly, and field servicing. Also, the embracement of AR as a way of preserving skills and staying competitive is showing real benefits for field service companies that are dealing with the growing skills crisis. Moreover, Augmented Reality has the power to decrease the skill gap in field service and boost workers’ productivity by enabling remote collaboration.
In conclusion, VSight Remote is empowering remote collaboration. Also, is bringing new solutions and increasing the productivity of workers. Moreover, is making them more skilled and efficient by providing real-time access to contact center experts and facilitating training programs.
## Frequently asked questions
**What is the skills gap in field service?**
The skills gap in field service is a lack of fundamental knowledge among employees, often combined with a lack of basic communication skills. It reduces work efficiency, disrupts operational processes and leads to revenue losses for companies.
**How does AR remote assistance help close the skills gap?**
AR remote assistance connects field workers with skilled experts in real time, so a technician receives step-by-step repair instructions and guidance during the task. This expands workers' skills and improves performance, safety and job satisfaction without the expert traveling on-site.
**What is a visual knowledge base in VSight Remote?**
VSight Remote lets field service companies build a visual knowledge base from images collected in remote sessions, on-field recordings and interactions with experts. It serves as an efficient training method that builds skills faster and can replace traditional training in hazardous environments.
**Does VSight Remote require field workers to install an app?**
Guests can join a VSight session through a browser without installing an app. VSight runs on iOS, Android, Windows and smart glasses such as RealWear, Vuzix, Epson and Rokid.
---
### Increase First-Time Fix Rate with AR
URL: https://vsight.io/blog/increase-first-time-fix-rate-with-ar/
Published: 2021-04-01 · Updated: 2023-03-18
Author: Vedat
Description: See how AR remote support raises first-time fix rate—cut repeat site visits, close knowledge gaps, and lower field service costs.
Every business aims to have a high first-time fix rate. This consists in avoiding multiple site visits and the additional costs that go along with that. Also, the lack of knowledge in the field and interruptions of operational processes. The low degree of first-time fix rates is being caused by various factors. These factors are intended to be combated by businesses while adopting new technologies such as Augmented Reality (AR).
AR is showing concrete benefits for businesses that are looking for new innovative ways to improve their first-time fix rate. Businesses of various industrial fields are using Augmented Reality to provide field technicians with quick solutions for complex tasks.
During an unexpected problem that may occur businesses need to send an expert for site visits, sometimes even several times. In addition to the interruptions that cause in operational processes, all costs of site visits link to the business. Moreover, taking into account the spent time or the availability of the expert. What causes delays in resolving complex issues most of the time is the lack of knowledge that field teams have. The way to minimize this is to have the expert contact the field worker and provide guidance for the problems. It is important to solve these problems on the first try without the need for a second consultation.
## To enable the direct connection between the expert and the fieldworker, [Augmented Reality provides Remote Support](https://vsight.io/blog/augmented-reality-and-remote-collaboration/). This remote support enables remote collaboration in real-time by reducing time and costs.
To achieve a first-time fix with the help of AR field workers have constant access to the right knowledge and guidance provided in real-time by experts. The first-time fix rate is drastically improved by having a workforce empowered with permanent knowledge that helps in quickly understanding the problem and solving it. Through AR-Remote Support, experts have the ability to view high-resolution visual displays of field workers’ task performance and train them step by step in accordance with different needs. Another strategy to increase the first-time fix rate is to use the AR Remote Support to archive all previously performed sessions while solving a problem, this provides solutions for later usage in case of occurrence of the same issue.
## Let’s see how Augmented Reality helps in a concrete way to improve the first-time fix rate:
Enhanced inspection options: If the issue is quite complex, thanks to Remote Support experts have access to a real-time environment view. They are also able to guide. This will reduce the tendency of technicians to cause fatal errors that may cause work interruptions.
**Improved workforce:** Augmented Reality helps in equipping field workers with all the information they need, in real-time. Also, enable easy identification of problems and finding the most efficient solutions.
**Facilitated collaboration:** Augmented Reality brings together experts and field workers at the same desk to work on the same issue. This remote collaboration provides field workers with the ability to get their answers from experts quickly, via smart devices.
As we touched upon above, the first-time fix rate is a major factor driving the long-term viability of any business. Moreover, its improvements provide technicians to better manage their workflow, schedule more tasks and accomplish more on the worksite in less time. With recent integrations of technologies such as Augmented Reality, businesses tend to stay more profitable, allocate fewer resources to complete a job, and invest in the next task without repeated service visits to resolve lingering service demands. Through the use of AR-Remote Support, technicians have access to critical service data and essential knowledge to resolve any problem that may face. Augmented Reality improves efficiently and effectively businesses’ first-time fix rates by increasing the work capacity that the field team has to perform at the lowest possible operational cost.
## Frequently asked questions
**What is first-time fix rate and how does AR improve it?**
First-time fix rate is the share of service issues resolved on the first visit without a repeat trip. AR remote support improves it by giving field workers real-time access to expert guidance, so problems are understood and solved on the first try instead of requiring a second consultation.
**How does AR remote support help a field technician fix an issue?**
Through AR remote support, an expert can view a high-resolution live view of the field worker's task and guide them step by step. AR annotations anchored in the real environment let the expert point out exactly what to do, reducing errors that cause work interruptions.
**Does the field worker need to install an app to get remote support?**
Guests can join a VSight session directly from a browser with no app to install. VSight also runs on iOS, Android, Windows and smart glasses such as RealWear, Vuzix, Epson and Rokid for hands-free field work.
**Can AR support sessions be recorded and reused for later problems?**
Yes. VSight can archive previously performed sessions while a problem is being solved, which provides ready solutions for later use if the same issue occurs again. Sessions are WebRTC-encrypted and the platform is GDPR-compliant and ISO 27001 certified.
---
### Augmented Reality and Remote Collaboration
URL: https://vsight.io/blog/augmented-reality-and-remote-collaboration/
Published: 2021-03-28 · Updated: 2023-03-18
Author: Vedat
Description: Augmented reality remote collaboration enhances teamwork, critical-response assistance, employee training and remote inspection across distributed teams.
These days it is a fact that businesses in different sectors are constantly looking for ways to improve the flexibility of their operating processes. The latest technological trends are being adopted by every industry. AR technology is finding widespread usage by supporting the creation of platforms that seek to improve team collaboration. Knowing the benefits of Augmented Reality, businesses are using it as one of the key drivers of their operations. Remote Support powered by AR integrated on smart glasses holds the promise to enhance remote collaboration. Also, to increase the efficiency of every business – from retail to the industrial sector. [AR-Remote Support](https://vsight.io/blog/choosing-the-right-ar-remote-assistance-software-for-your-technicians/) is already making a big impact across the borders. This remote support provides solutions for some of the biggest challenges that industries are facing. From team collaboration to business efficiency, here is a list of things AR-Remote Support can do in the workplace.
## 1.Enhance Augmented Reality Remote Collaboration
Augmented Reality can bring together experts and field workers from different locations working on the same issue towards the same goal. There are plenty of benefits from remote communication. To start with improved flexibility, remote communication tools make it easy for teams to communicate across borders. Thanks to remote communication, field workers don’t have to wait for an expert to reach the field for instructions.
## 2.Critical Response Assistance
Many businesses that operate in dangerous industry fields require the completion of many complex tasks fast. The shortest delays or human errors can be fatal not only for the processes but even for human life. As field workers usually might face these unexpected situations, they need to act fast in order to overcome critical issues. Augmented Reality provides faster support to field workers by experienced experts that have precise answers and solutions. Real-time guidance and assistance during critical situations decrease the risks of process interruption and human error. In addition, at the same time tasks efficiency is increasing.
## 3.Boost Employee Training through Augmented Reality
Training presents a prime goal of different businesses to expand the knowledge base of all employees, but mostly training sessions are really expensive and time-consuming. Augmented Reality makes possible employee field training located all around the world. Also, the remote expert offers real-time training to field workers by providing them with the ability to see exactly what the expert sees. Moreover, the employees who receive the necessary training are more able to perform in their job. Additionally, the training will give the employee a greater understanding of their tasks and unexpected situations. The business benefits from this enhancement of the overall individual and team performance.
## 4.Creates Options for Inspection
Workplace inspections are not important only to have a look at employees’ performance, but even to help on preventing incidents and injuries. Augmented Reality provides experts to move through performed tasks by field workers and have a full view of their environment. Additionally, experts are able to virtually navigate and make inspections about the field workers’ performance but not only, even equipment inspection as an important task on operations is also possible. Moreover, regular workplace inspections are an important part of the overall operating processes in every business.
## 5\. Develop Team Remote Collaboration through Augmented Reality
Collaboration improves the way the whole team works together and solves problems. Nowadays team collaboration is the key that leads to more innovation, efficient processes, and increased success. Augmented Reality provides the working team to exchange knowledge, forecast changes, and seek the most efficient and faster problem solutions. Also, through the AR-Remote Support, the team is able to bring its expertise to the table, experts can coach field workers, teach new skills, and elevate the team as a whole. Diversity of knowledge contributes to new approaches for achieving success.
With all these benefits, now it is evident that AR-Remote Support is a great tool that can transform the workplace by enhancing communication and team collaboration. This is just one of the approaches that every business can consider for the adoption of AR-Remote Support. There are many more advantages that a business can benefit from. With the recent news that ARCore got an update that depth API makes the AR experience more natural, as virtual imagery is more realistically placed in the world, there is no doubt that Augmented Reality is about to take the business world by storm.
## Frequently asked questions
**What is augmented reality remote collaboration?**
It brings experts and field workers from different locations together to work on the same issue toward the same goal. AR overlays real-time guidance onto what the field worker sees, so they do not have to wait for an expert to reach the site for instructions.
**How does AR remote support improve employee training?**
A remote expert offers real-time training by seeing exactly what the field worker sees and guiding them through tasks. This makes field training possible for employees anywhere in the world and gives them a greater understanding of their tasks and unexpected situations.
**Which devices does VSight run on?**
VSight runs on iOS, Android and Windows, plus smart glasses such as RealWear, Vuzix, Epson and Rokid. Guests can join through a browser with no app installation required.
**Is VSight secure and compliant?**
Yes. VSight sessions are WebRTC-encrypted, and the platform is GDPR, HIPAA and ISO 27001 certified. It is trusted by 200+ companies across 30+ countries.
---
### Using AR in Retail
URL: https://vsight.io/blog/using-ar-in-retail/
Published: 2021-03-20 · Updated: 2023-03-18
Author: Vedat
Description: How augmented reality is used in retail: virtual try-on for apparel, furniture, and beauty, plus why AR boosts the shopping experience.
Retail is a highly competitive sector where every business tries to get new customers and hold the existing ones. Thanks to the rising technology and increase of communication channels, retailers can find newer and better ways to attract customers. One of these ways is Augmented Reality (AR), and it is getting more and more popular each day. It is a relatively new technology and definitely beyond what we are used to. Although it is already an attractive way used in retail marketing. Retailers use AR to give their customers better shopping experiences and help them in their buying decisions. This is done by better, more intimate, and in-depth viewing of products.
## HOW CAN WE USE AR IN RETAIL?
With the evolution of Augmented and Virtual Reality (VR) and the 5G mobile networks, user experience is also evolving, and the expectations are getting higher. Examples like Snapchat or Pokémon Go going viral show us how trending technologies can deeply change our daily lives. Retailers are aware of this impact and adopted AR into their businesses to make marketing more effective. This helps to replace the usage of traditional billboards or sharing online photos and videos. This contemporary approach provides a unique and more memorable experience to their customers hence increasing their willingness
to buy.
In retail, AR acts as a bridge between the online and offline world. Also, allows users to be more interactive in their buying process. It links the consumers and brands in an innovative and enriched way. Retailers can benefit from this experience not only by the marketing in their physical shops. Also, benefit from their online presence since consumers can easily engage with AR-based retail from mobile devices. AR is an easy, fun, and helpful technology that can be used without any special equipment or training. Moreover, it offers shoppers a better buying experience and greater satisfaction. Here is a few examples of the use of AR in the retail industry.
## APPAREL, ACCESSORIES, AND SHOES
Apparel is one of the most extensive sectors of the retail industry. From the high-end customers to the low-end, there is a wide selection of people who shop for clothes. Some of the businesses in this sector use AR to lead this big group of prospects. A very simple yet attractive way they use AR is to turn their displaying window into a virtual mirror. This lets customers try on different clothes and accessories without undressing and even entering the shops. Like clothing or shoe, companies are also adopting AR. This is done in order to enable their customers to try out different designs, colors, and sizes digitally.
## AR FOR GROCERY AND HOME GOODS RETAIL
In large retail stores, especially in supermarkets where people often lose their directions, using AR can be an efficient solution. By using AR-based maps in these large-scale shops or malls, shoppers can find their ways easily without feeling lost. Some stores offer more than just maps and add extra features to their AR apps. This lets you see if the product you are looking for has a discount or promotion, and compare the goods.
## AR FOR FURNITURE AND DECORATION RETAIL
Large-scale furniture companies were one of the first to adopt AR in their marketing. They started with apps for scanning their catalogs to see more information about the products. Now through apps, you can put a digital copy of any furniture you want to buy for your house. Also, see if it fits properly or if it goes well with the color of your walls. And if you decide to change the color of your walls, there is even an app for that. Some color companies offer AR app solutions where you can hold your phone towards your wall and see different color options before even buying them.
## AUTOMOTIVE AND ELECTRONICS
The automotive sector is using AR to let customers try out the cars and new features before deciding on the model and enhance the buying experiences. Retailers can take advantage of limitless digital inventory without worrying about the stock they have at the time. With one swipe on their phone screens, different color schemes appear onto the cars and give customers more choices while providing retailers more space and reducing the costs.
## MAKEUP, JEWELRY AND BEAUTY INDUSTRY
We can understand how big the makeup sector is by looking at view counts on YouTube videos. To meet the needs of their customers, makeup companies have to find more effective ways for marketing. AR is one of the most effective and entertaining ways to try on makeup. This is important because sometimes it just does not look good as it looks on the model. AR apps let the customers try products virtually and read reviews. Also, see related items, and even show them off or get reviews by taking photos and sharing them.
## WHY SHOULD WE USE AR IN RETAIL?
According to statistics, using AR in retail is highly practical and profitable. It gives customers more opportunities in the process of buying, such as more in-depth information, easier ways to try on, and more entertaining experiences. Trying and testing out products is easier because the digital copies replace the real, physical ones, and it cuts down the time and effort spent. Allowing shoppers to make better decisions and have a smoother buying process in this way increases user satisfaction and decreases return rates.
By using AR-based apps in retail, shoppers can benefit both from the online and offline world of shopping. They can shop online easily from their smartphones but have offline shop characteristics like trying on and viewing the real size of a product. Undoubtedly AR is a beneficial technology both for sellers and buyers in retail, and we will see a lot more of it in this highly competitive, user experience based industry
---
### AR Remote Support Providing a Healthy ROI
URL: https://vsight.io/blog/ar-remote-support-providing-a-healthy-roi/
Published: 2021-03-16 · Updated: 2023-03-18
Author: Vedat
Description: See how AR remote support delivers a healthy ROI: better processes, higher equipment reliability, improved safety, collaboration and customer satisfaction.
Nowadays many businesses are using return on investment (ROI) as the key performance indicator. This helps to determine the profitability of an expenditure. The main purpose of every business is to measure success over time and to calculate returns on investment. These calculations are extremely decisive points for their future. ROI helps to understand if one investment is worth it. Additionally, how the business can be improved in order to achieve the highest profits. Considering numerous benefits of AR-Remote Support, its implementation of it by many businesses has had a huge impact on the drastic improvement of their ROI. By
By connecting the real and digital world, [Remote Support](https://vsight.io/blog/choosing-the-right-ar-remote-assistance-software-for-your-technicians/) provides the right knowledge to field workers for different processes. These processes might be in maintenance, repairing, and training, without considering where the location is. Remote collaboration supported by AR technology is changing the way field workers engage with contact center experts in any industry. By connecting these two main actors in different operations, Augmented Reality gives businesses a chance to increase efficiency. Also, help to reduce a lot of other costs.
## AR-Remote Support now can be faced in just about every industry.
Given the example of an Italian contact center expert through Remote Support can join a virtual collaboration. This expert helps the American field technician that is stuck in the repairing process of a machine. Sharing knowledge beyond borders is one of the main approaches that help businesses to reduce machine downtime. Moreover, reduce site-visits expenses and find in real-time the most effective solution.
Most common cases are coming from field service and maintenance, where field technicians need to work hands-free and without distraction from checking manuals or guides on how to perform their tasks. Remote Support provides instructions that help field service workers to get the right technical information, identify parts that need replacement, follow complex maintenance procedures and solve the occurred issues. Experts during remote collaboration help field workers perform tasks more safely and quickly using up-to-date instructions delivered to their devices.
Businesses utilizing Remote Support are having real advantages in employees utilization. Also getting expenses to reduce, machine downtime decreases efficiency increases and guarantees success. Businesses aim to engage experts and field workers for working on the same issue towards the same goal. Considering this, many different companies have embraced and adopted AR-Remote Support as a new way of working to stay competitive.
As we mentioned above, the benefits of AR-Remote Support have been always visible in technical support. Also, we see this visibility on employee utilization and safety, increasing productivity, and improving accuracy. We can understand the affirmation of the fact from many enterprises that have seen a big impact of Remote Support. Also, have benefited from it the growth of ROI.
## How AR-Remote Support boosts your ROI?
### Improved business processes through AR Remote Support;
AR-Remote Support allows your experts to interact with the virtual layers of your field workers’ view to discover more information. To learn about the issue and see options on how to solve it fast and efficiently. Also, for businesses, this remote collaboration of experts with technicians provides faster and more effective process completion time. All this translates to return on investment (ROI) growth.
### Greater equipment and system reliability;
Access standard operating and repair procedures directly from video calls in real-time with experienced experts to provide tasks complementation, issues solution, and data needed to establish a competitive edge while enhancing workers engagement.
### Improved safety and reduced risk;
Giving the field workers the right instructions in real-time increases safety compliance. In addition, reduce exposure to incidents and breakdowns.
### Improved opportunities for collaboration;
Many projects require a great deal of collaboration. Achieving a successful collaboration that ensures the completion of a project on time means team efficiency increases. Moreover, frequent and detailed site visits play a fundamental role in the effort to increase return on investment (ROI). With Remote Support, it’s possible to avoid site visits, cut off travel costs, and save time.
### Improved customer satisfaction;
Businesses aim to improve the customer experience, engagement, or enhance sales conversions, to see the results of return on investment (ROI). Also, the implementation of this new technology established a package with a variety of benefits. Recognizing these benefits, every customer is satisfied with the made purchase.
These can be considered for every business as worthwhile outcomes of Remote Support implementation, in order to increase return on investment (ROI). This investment decision for the implementation of Remote Support is simple but really effective. Additionally, from industrial manufacturers to the telecom and health sector, businesses are constantly looking for ways to improve their ROI. Sometimes it may be difficult to justify an investment, whether the main goal is time or cost reduction, or business process improvements. The use cases of AR-based Remote Support show that it can positively impact businesses, improve operations, and ultimately cut costs. Many enterprises that adopted Remote Support seem to justify very well this investment and their ROI is uniquely growing, helping their business processes, workflows, and costs.
## Frequently asked questions
**How does AR remote support improve ROI?**
AR remote support connects field workers with remote experts so issues get solved faster, cutting machine downtime and site visits while improving process completion times. These gains in efficiency, safety, and collaboration translate directly into return on investment growth.
**Which industries benefit from AR remote support?**
AR remote support is used across field service and maintenance in nearly every industry, from industrial manufacturing to the telecom and health sectors. Any operation where technicians need hands-free expert guidance to repair, maintain, or train can benefit.
**Does AR remote support require field workers to install an app?**
Guests can join a VSight session directly from a browser with no app installation required. VSight also runs on iOS, Android, Windows, and smart glasses such as RealWear, Vuzix, Epson, and Rokid for hands-free work.
**Is AR remote support secure?**
VSight sessions are encrypted with WebRTC, and the platform is GDPR-compliant, HIPAA-compliant, and ISO 27001 certified. It is trusted by over 200 companies in more than 30 countries.
---
### VSight Remote Assistance Solutions During Covid-19
URL: https://vsight.io/blog/vsight-remote-assistance-solutions-during-covid-19/
Published: 2021-02-15 · Updated: 2023-03-18
Author: Vedat
Description: VSight Remote: an AR-enabled remote assistance and collaboration platform for enterprises—keep operations running without on-site visits.
In the new age we live in, technology is continuously developing, and we have difficulty keeping up with it. We face new challenges every day in our daily and business life, and we need new solutions for these challenges. Companies are trying to find more innovative solutions to stay competitive so they can remain productive. Digital transformation is nearly on all industrial businesses’ agendas. This happens because of the importance to be a dynamic member of Industry 4.0 to stand out in the competition. Apart from incorporating new hardware, adapting software like Augmented Reality (AR) is essential to transition adequately. Therefore, using AR remote assistance has come as one of the most innovative steps taken by most businesses. Moreover, it is increasingly demanded by more businesses day by day.
## Augmented Reality is a technology that puts information and virtual objects into the real world in real time.
In this way, the real world becomes more meaningful and readable by enriching it. With the rise of technology, AR finds usage not only by large-scale corporate businesses but also by smaller industries. Most enterprises still see it as entertainment or a marketing tool. But there are many more beneficial areas in that AR can help a business grow. The early users of AR in training, operations, sales, and services are already seeing improvement in their work efficiency. Additionally increasing customer satisfaction, and increases profits while decreasing rework and downtime.
For most industries, unexpected downtime can cause a great deal of deficiency. And maintain efficiency in times of crises like the Covid-19 Pandemic is the most vital for them. Lots of businesses face numerous challenges presented by the Covid-19 Pandemic. In times of crisis like this, technology is always fundamental for finding solutions. Most industries turn to AR technology to remain operational, and remote assistance is the most efficient way for critical work to keep going.
## VSight Remote is an [AR-enabled remote assistance](https://vsight.io/blog/choosing-the-right-ar-remote-assistance-software-for-your-technicians/) and collaboration platform developed for enterprises. Moreover, it is ready to build and deliver solutions throughout this pandemic crisis.
It allows people to interact with others via the content displayed through the “see what I see function”. The use of voice commands or drawing tools to communicate has also great importance. With VSight Remote assistance, businesses can collaborate their workforce online by removing geographic boundaries but retaining the safe distance. Using this platform through AR can help enterprises in many areas.
By using VSight Remote assistance, the workers can receive the knowledge they need from the contents created through AR and keep running operations on the factory level as well as running services on-site. Businesses can maintain the connection between employees by handling tasks with AR on the factory floor, and this way, they can stick to timelines as best as possible. In case any essential expert opinion or knowledge is needed, Augmented Reality annotations can be used to guide the employees through the process; by pointing, drawing, or marking the real-time image they see.
Collaboration session in AR mode through VSight Remote
## Using collaboration in distance, not only for the benefit of the businesses, but it also helps the end customers who are stuck at home during this pandemic.
Pre-pandemic, when there was a problem with a product they have sold, businesses typically needed to assign the experts on that specific problem for field service. However, with the lockdowns and travel restrictions going on, these times are far from typical, and the experts can’t go on field trips as they used to. Instead, they can use VSight Remote to connect and help the customers self-assemble through AR video-chats.
Hence both the experts and customers stay home and stay safe while saving time and money. Another and the most important group that can benefit from using VSight Remote and its AR features are the workers. The workers can receive training through interactive AR experiences instead of paper-based instructions, and the training process can continue during the pandemic. So it also keeps the workers safe through remote assistance and remote training.
Covid-19 Pandemic obliged most industries to adopt new technologies like AR and changed the way of doing business. While the permanence of these changes is uncertain, since the need for them became more visible than ever, increased demand for AR and remote assistance tools like VSight Remote will no doubt continue even after the crisis ends. So, it is high time to bring AR and remote assistance tools like VSight Remote into your business to keep your services running during the pandemic and make sure it is improved and ready to take on further crises in the future.
## Frequently asked questions
**What is AR remote assistance?**
AR remote assistance is a technology that puts information and virtual objects into the real world in real time, letting a remote expert see what a technician sees and guide them through a task. With VSight Remote, experts point, draw, or mark on the live image using augmented reality annotations to walk employees through a process.
**How did VSight Remote help businesses during the Covid-19 pandemic?**
VSight Remote let enterprises collaborate online by removing geographic boundaries while retaining safe distance, so critical work could keep going despite lockdowns and travel restrictions. Experts could connect remotely to run factory operations, deliver on-site services, and even help customers self-assemble products through AR video-chats.
**Does VSight Remote require installing an app?**
Guests can join a session directly from a browser with no app to install. VSight also runs on iOS, Android, Windows, and smart glasses such as RealWear, Vuzix, Epson, and Rokid.
**Is VSight Remote secure?**
Yes. VSight is GDPR, HIPAA, and ISO 27001 certified and uses WebRTC-encrypted connections, and it is trusted by 200+ companies in 30+ countries.
---
### Augmented Reality Influencing Industry 4.0
URL: https://vsight.io/blog/augmented-reality-influencing-industry-4-0/
Published: 2021-02-10 · Updated: 2023-03-18
Author: Vedat
Description: How augmented reality drives Industry 4.0: smarter training, better logistics and enhanced maintenance for connected industrial operations. | VSight
There’s no denying the fact that we live in an age where information is the greatest enabler. To reap the benefits of modern technological marvels, industrial establishments have embraced technology in its many forms. This information and data science with modern manufacturing and fabrication processes has given rise to the concept of Industry 4.0. In this industrial revolution happening, smart technologies such as Augmented Reality (AR) play a crucial role in the 4.0 industry.
## How does Augmented Reality Relates to Industry 4.0?
Augmented Reality is essentially a technological innovation in which virtual imagery is overlaid on real-world visuals. This has the effect of enhancing any real-world object with advanced information drawn from digital sources. Also, in this way, the user can get information in real-time from digital data and apply it to real-world scenarios. Moreover, Augmented Reality has a distinct advantage over its more celebrated cousin [VR (Virtual Reality)](https://vsight.io/blog/the-difference-between-ar-vr-and-mr/). In that AR is semi-immersive; that is to say that unlike in VR where the user operates in an entirely computer-generated world. AR augments interaction with real-world objects. Also, this can have profound implications in the manufacturing industry and not only.
### How Augmented Reality Enhances Industry 4.0?
Augmented Reality has proven to be of immense value to Industry 4.0. Being the best way to communicate relevant and pertinent information to industrial workers in a real-time setting, AR has contributed to enhancing the industry of the future and has created more efficient work processes.
The following are some of the many ways in which modern industrial settings are using AR.
### Efficient Training
The training of new personnel is one of the most resource-consuming tasks in any industrial setting. Recruits are often unfamiliar with established rules and safety protocols; this can lead to serious incidents in the workplace. So, using AR, new personnel can be provided real-time instructions and guidance. Moreover, increasing communication and minimizing training time without the need for compromising safety.
### Better Logistics
Manual checks are one of the most time-consuming processes of modern logistics. In addition, using AR, this process can be fully automated; this leads to the reduction of errors.
### Enhanced Maintenance
AR enhances the maintenance process by supplying crews with up-to-date information, potential issues, and detailed service history of the equipment in question.
### VSight Remote Applications
At VSight, we are firmly grounded in today’s reality, with an eye to the future. Additionally, by deploying Industrial Augmented Reality applications to many world-leading manufacturing companies, we aim to be the world leader in AR in the manufacturing space.
---
### Augmented Reality for Marketing Strategy
URL: https://vsight.io/blog/augmented-reality-for-marketing-strategy/
Published: 2021-02-05 · Updated: 2023-03-18
Author: Vedat
Description: How augmented reality transforms marketing strategy: attract customers, enrich brand content, boost service support and B2B sales. | VSight
The field of marketing in recent years has undergone radical changes, giving great importance to the needs of target customers. This includes not only the detailed analysis of the buyer persona. Also, the creation of a link between the brand and these possible customers. Every business is already aiming to provide a unique shopping experience for its customers through various marketing strategies. At the same time, the marketing world is trying to move in parallel with innovative technological developments. One of the examples we can mention here is the introduction of Augmented Reality (AR) technology within the marketing strategies. This help to improve sales and increase the level of customer satisfaction.
AR technology is capable of providing numerous marketing benefits. Including here increasing sales through the visual connection it creates between the customer and the product. In this article, we will see how today’s businesses are aiming towards the mass adoption of this technology.
## Attracting New Customers
AR technology offers a variety of solutions to facilitate many marketing processes. The goal of any marketing team is to develop methods to manage to generate new customers. One strategy being used by marketing teams is to implement this technology on their business websites. In order to make them more attractive in order to bring back visitors to their sites until they make purchases. Also, thanks to this technology customers are able to explore the products they want to buy. This experience increases customer satisfaction and leads to an increase in the tendency to buy a certain product.
Also, this technology is being applied in the creation of AR-based manuals. In general, buyers do not like to read a lot of incomprehensible text. So, the AR enriched manuals are a great addition that makes the whole user experience more enjoyable. These manuals enable clients to easily understand the information they need about using a product faster and more effectively.
## AR Improving Brand Marketing Content
Marketing teams aim to create various documents that can facilitate communication with customers. We mentioned above about AR-based manuals, but all the work of marketing teams does not stop there. Materials such as business cards, brochures, whitepapers, and many more are essential for current and potential customers. AR enables the enrichment of these papers with virtual elements, enabling the transfer of various information to customers in a simplified way. All this provides customers with the ability to understand all the necessary information and meet their requirements thanks to the connection in real-time with the desired business.
## Enhance Service and Product Support
The goal of every business is to be able to provide service and product support to its customers in a continuous and uninterrupted way. Marketing teams are always looking for new and innovative ways to improve this process. Thanks to AR technology, empower of remote assistance is now possible. Through this remote assistance, real-time communication between customers and business experts is possible. This improved collaboration also thanks to AR tools makes it possible to answer customer questions and provide appropriate instructions for a particular service or product.
Through an AR-based application, it is worth mentioning [VSight Remote](https://vsight.io/blog/towards-ar-remote-support-with-vsight/) here, connection and cooperation are provided in real-time. At the same time, marketing teams are proposing AR-based remote assistance as a solution for training the current workforce. Also the onboarding process of new employees. AR within business provides AR-based training programs thus reducing the high costs of expensive training. Moreover, providing a workforce with the right knowledge in a very fast time. This interactive collaboration using AR technology enables businesses to ensure current customer loyalty.
## AR Improving and Boosting the B2B sales in the market
The B2B sales process has always had big importance to businesses. At the same time, B2B sales usually have higher order values, longer sales cycles and are often more complex than B2C sales. AR technology has the potential to create visible improvements throughout the entire sales process chain. Marketing teams are now offering more dynamic material to sales teams enriched with AR elements replacing the old traditional sales model. Thanks to this technology, it is now possible to present 360 degrees of different products, offering a unique experience for potential buyers. At the same time, potential buyers have the opportunity to interact and explore the product in detail and this pushes them towards the decision to make the purchase.
As mentioned above this technology from sales to marketing and continuous service support, makes it possible to reduce unnecessary costs, increase sales and have a significant impact on improving ROI. AR is being used by marketing teams to add a whole new way of service to their businesses, giving current and prospective customers a new way to interact with the products or services they are thinking of purchasing. This technology shows tremendous potential for radical change in the field of sales and marketing, improving the customer experience, leading to increased business activities and sales opportunities. Considering today’s reality where it is quite difficult to stay competitive in the market, the implementation of this technology in the entire operating processes of businesses is greatly encouraged.
---
### Augmented Reality Transforming E-commerce
URL: https://vsight.io/blog/augmented-reality-transforming-e-commerce/
Published: 2021-02-01 · Updated: 2023-03-18
Author: Vedat
Description: How augmented reality is transforming e-commerce: higher customer engagement, unique shopping experiences and fewer hygiene concerns. | VSight
Nowadays a technology that is undergoing very fast development and application in most industries is [Augmented Reality (AR)](https://vsight.io/blog/augmented-reality-and-remote-collaboration/). This technology expands our physical world by adding layers of digital information to it. Although people’s skepticism about the reliability of the benefits that this technology brings, at the same time, its adoption by many businesses is moving at a giant pace. One of the adopters of Augmented Reality is also e-commerce. Taking into account the situations that the world has faced in recent years, this technology is really providing real benefits. Benefits that are significant for improvement of the services that e-commerce offers.
E-commerce is a large and important part of the economy. At the same time, it is also the key point for businesses that sell their products or services online. E-commerce gives businesses the ability to reach more customers than they do with traditional retail methods. The increase in the number of people making their purchases online makes this retail market the fastest growing. E-commerce is an ideal way to develop brands from a traditional store accessible from all around the world. Despite the fact that e-commerce brings development and character to brands, it also has its challenges.
In this article, we will look in detail at how Augmented Reality technology is being used by e-commerce. Additionally, how businesses are expanding their businesses, increasing sales and customer satisfaction through Augmented Reality.
## Improve customer engagement on E-commerce through Augmented Reality
Every business is developing experiential marketing strategies. This means the interaction between their brand and customers is giving great importance to the successful performance of sales. AR technology develops a closer relationship between the brand and customers thanks to the opportunity for practical product testing. This way customers have the opportunity to try out a product before making the decision to buy it. All of this helps to significantly increase customer engagement because potential customers spend more time on the site. This close relationship that is created in the customer connection between the brand increases the chances that this user will reach faster to the decision of making purchases.
##
Increase Brand Awareness on E-commerce through Augmented Reality
Given that businesses operating in e-commerce are numerous, this means that the competition is quite high. Generating high traffic to sites is one of the most important goals that translate into improved SEO. Thanks to the unique experience that AR integrated into the site offers makes it attract new users and bring back old users. In cases, where the user returns, means that the goal to offer something valuable and innovative has been achieved. Herein lies the role of AR that makes the user experience more interesting. At the same time for new users, it becomes possible to achieve the conviction they need to buy a product.
## Provide Unique Shopping Experience
AR technology in e-commerce enhances the shopping experience by making it more unique and interactive. Thanks to this technology, customers have complete control over the products. In this way, customers having control over the products feel closer and more connected to the product making them loyal to the brand. Thanks to AR tools they are also able to personalize their products and this makes it possible to successfully meet their requirements. At the same time, through the introduction of AR in e-commerce, the return of products due to customer dissatisfaction has decreased significantly. This saves companies costs for transportation, refilling, repackaging and ensures a high level of customer satisfaction.
## Eliminate Hygiene Issues
Maintaining hygiene in business premises is always a worrying problem, especially during gatherings in showrooms. Nowadays this problem coupled with the pandemic all over the world has brought this problem to another level as an obligation even in the form of maintaining social distance. To avoid all these also from the various restrictions on closing stores have made online sales increase significantly. AR is a perfect solution to improve the online shopping experience which eliminates the need to explore the desired products for purchase in showrooms or stores, thus preserving social distance and eliminating the need for unnecessary visits.
As mentioned above, nowadays when social distance has already become an important part of everyday reality, AR comes to the aid of businesses as a powerful tool to significantly improve e-commerce. The integration of this technology in e-commerce stores provides the most innovative, friendly and enjoyable shopping experiences. AR technology has the potential to ensure a breakthrough in the e-commerce industry by providing rapid growth for businesses thanks to high sales. The ability of this technology to change and improve the way businesses in this industry operate is also an impetus for the leaders of many companies to adopt this technology today.
---
### Remote Maintenance with Augmented Reality
URL: https://vsight.io/blog/remote-maintenance-with-augmented-reality/
Published: 2021-01-28 · Updated: 2023-03-18
Author: Vedat
Description: Remote maintenance with augmented reality brings the right expertise on-site in real time—cut downtime, costs, and human error.
Maintenance operations are quite complex. These operations involve many functions and tasks that include repairs, replacement of structural parts and components. Also, include other activities necessary to maintain various equipment. These operations are important to continue to provide ongoing and uninterrupted services. Furthermore, maintenance operations are one of the key points for the progress of the business as a whole. Moreover, at the same time, these operations are quite expensive and usually time-consuming. Businesses constantly face various challenges for equipment maintenance. The many challenges that maintenance has are forcing managers to explore innovative solutions. Exploration of new innovative solutions can facilitate these maintenance processes. One of these solutions is Augmented Reality (AR), a technology that has big potential to improve remote maintenance. This technology is powerfully improving the work on the sites. Also, it is empowering the workforce with plenty of facilities to perform their job.
## Augmented Reality technology makes it possible for remote maintenance to bring the right expertise to the site in real-time.
It creates a connection created between the center’s experts and the site workers. Thanks to the collaboration enabled by this technology, the site workers are able to perform maintenance in a short time by eliminating the extra costs that the bringing of experts to the site could have required. [AR-based Remote Assistance](https://vsight.io/blog/towards-ar-remote-support-with-vsight/) shows to be quite effective, saving considerable time and reducing extra costs. In most cases, specialists might not be available on-site, which leads to transportation costs and long equipment outages. In addition, the traditional way of reviewing manuals by site workers is not easy. This comes due to the fact that these manuals are difficult to understand. Also, take time to assimilate the information they provide.
## What we are seeing day by day is that large-scale AR applications are being implemented to facilitate expert-led assistance. Let’s take a closer look at how Augmented Reality is delivering great benefits to many businesses through remote assistance.
### Faster and more effective task execution for remote maintenance
AR-based Remote Assistance enables real-time support for site workers during the performance of their maintenance-related tasks. In this way, it becomes possible to carry out the maintenance process faster but also in a much easier way. With this remote assistance, the center experts through live video streaming and different AR tools offer their expertise. So, we have experts working towards the same goals as the site workers for the same issues. All of this makes it possible to perform the maintenance process more efficiently. Also, significantly increasing the engagement and quality of work by the site workers.
### Time savings and extra costs elimination
Thanks to AR-Remote Assistance, it is now possible to replace the traditional way of sending maintenance experts to the site. This process, which still incurs extra costs due to the high cost of travel, has now been significantly facilitated. Through AR tools collaboration the expert from miles away provides instructions for the employees stationed on the site. This provision of proper guidance is carried out without delay eliminating the need to travel.
### Safety increasing and human errors reduction
The lack of knowledge that site employees have in most cases leads to fatal errors that cause millions of dollars in damage by disrupting many processes. But now, AR- Remote Assistance prevents all this. The expert of the center through AR annotations makes it possible to warn employees about possible various mistakes and risks while performing their duties. This, in addition to preventing large cost damages that can occur from human error at the same time, increases the safety of workers. They can also implement AR Remote Assistance in smart glasses, which ensures them with the ability to perform their tasks hands-free and in safe positions.
As mentioned above, this technology already facilitates field maintenance processes by reducing maintenance costs and reducing many errors. AR can improve maintenance practices, thus creating an environment of interaction between experts and site workers. Now maintenance thanks to AR technology becomes more and more facilitated without the need to bring technical expertise to the site. We can easily claim that through this technology the right expertise comes in real-time and virtually on the site by changing fundamentally the way of maintenance processes execution.
## Frequently asked questions
**What is remote maintenance with augmented reality?**
It is a way to bring a remote expert's guidance to on-site workers in real time using live video and AR tools. A center specialist can see what the technician sees and guide the maintenance task without traveling to the site.
**How does AR remote maintenance reduce costs and downtime?**
It replaces sending experts to the site, removing travel costs and long equipment outages. The remote expert provides instructions without delay, so tasks are completed faster and more efficiently.
**Does AR remote maintenance work with smart glasses?**
Yes. VSight runs on smart glasses such as RealWear, Vuzix, Epson, and Rokid, so technicians can follow expert guidance hands-free and stay in safe positions while working.
**How does AR help reduce human error during maintenance?**
The remote expert uses AR annotations anchored in 3D to warn workers about mistakes and risks as they perform tasks. This prevents costly damage from errors and improves worker safety.
---
### Augmented Reality Revolutionizing Agriculture Industry
URL: https://vsight.io/blog/augmented-reality-revolutionizing-agriculture-industry/
Published: 2021-01-26 · Updated: 2023-03-18
Author: Vedat
Description: Augmented reality is revolutionizing agriculture: visual field monitoring, training new farmers and remote machine assessment and repair. | VSight
## Global population growth has increased demand for various services, and it is understandable that it also increases the demand for food. This increase in demand has made farmers face the challenge of doubling production. What makes it more difficult to achieve this amount of product is the traditional method of production and outdated technology. Innovative new technologies in agriculture are already being seen as a new hope for managing the challenge of growing products demand. One of these modern technologies that farmers are choosing to adopt is Augmented Reality (AR). Farmers are now harnessing the power of this technology for field control, training of other farmers, and machine assessment.
The implementation of AR in various industries has started years ago. AR is guaranteeing the elimination of many challenges and the facilitation of many operating processes. The application of augmented reality in agriculture is already in its infancy. Besides this, it shows very promising qualities for a possible revolution in the agricultural production processes.
Let’s take a look at some of the ways this augmented reality technology in the agriculture industry is helping farmers to achieve maximum yields during production processes and have real-time visual access to fields of production.
### Monitoring Fields Visually
Many of us may think that agriculture is about simple processes and there are not many complicated situations. On the contrary, there are many complex processes that need tracking. These processes need tracking until the final production of various products finishes. Of great importance is the control of soil fertility which makes possible the start of the production process. The Augmented Reality technology in agriculture is already helping farmers. This technology plays an important role in areas related to the control and detection process of pests or insects. Through Augmented Reality applications, farmers can visualize the entire farm in real-time. In addition, they can detect the presence of any insect or insect damage.
### Training New Farmers with Augmented Reality Tools
In any kind of industry, the onboarding process for new employees or the training of inexperienced workers is of great importance. Even in agriculture, these two processes play a key role in the smooth running of the processes as a whole. Thanks to [Augmented Reality technology training](https://vsight.io/blog/enhancing-workforce-training-with-ar/), farmers are now able to provide young farmers with an innovative and safer form of training. In this way, young farmers explore the agricultural equipment in a virtual form. This gives them the opportunity to have knowledge of possible accidents that may occur. Also, makes it possible to avoid dangerous situations.
Through this technology, remote collaboration is now more easily achievable. The connection of the expert farmer with young farmers who locate thousands of kilometers away from each other, and sharing instructions with each other significantly facilitates the solution of problems that happens. All this AR integration does not require specialized tools, but simply a smartphone that is accessible by anyone. VSight Remote can be a good example to explain the virtual training of young farmers. The rooms enabled by this application make it possible to provide AR training with sophisticated tools making the transmitted information more easily perceptible. So in this way farmers through this collaboration in distance share information on machinery, harvest, and livestock in the easiest way possible.
### Facilitating collaboration and repairing
As mentioned above, agriculture is a field in which the use of different machinery is inevitable. Different processes such as planting or harvesting often cause different problems. Damage to these machines can disrupt production processes and here comes AR help again. Farmers through Augmented Reality in agriculture are able to receive instructions. This is possible in an innovative form through 3D models. These models help them perform repairs themselves without the need for technicians. This saves them additional costs for the payment of technicians. Also makes it possible to continue the production processes in a normal way as usual.
To summarize, we can say that the application of augmented reality in agriculture has its challenges. One of them is the misperception by farmers of large properties of the high cost of AR. But in fact, if you do an ROI calculation it can be proven the opposite. The adoption of this technology can reduce large extra costs. At the same time facilitate many processes by providing farmers with a competitive place in the market. Agriculture is a key link for the economy as its importance is directly related to consumers. The challenges that hinder its development and achieving the predetermined yield must be eliminated. Although many may be skeptical, AR technology has already begun its integration in this field. Providing numerous benefits, and emerging quite promising for the future is what defines AR.
---
### Augmented Reality Improving Customer Experience
URL: https://vsight.io/blog/augmented-reality-improving-customer-experience/
Published: 2021-01-22 · Updated: 2023-03-18
Author: Vedat
Description: See how augmented reality improves customer experience with real-time repair guidance, simpler purchases and smarter self-service support. | VSight
## Augmented Reality (AR), this innovative technology that in recent years has received a great boost in development is now being used more and more to improve customer experience and support. This technology, which is an interactive experience of a real-world environment where objects residing in the real world are enhanced by perceptual information, is revolutionizing customer service in many industries. Many businesses now, thanks to this technology, interact with consumers quickly and effectively.
Let us look in detail at some of the different ways Augmented Reality involves in customer experience. Additionally, how this affects businesses while guaranteeing them plenty of benefits.
## Real-time Maintenance & Repairing Instructions
The empowerment of remote assistance through AR technology drastically improves the interactions between customer service agents and clients. Thanks to AR-based Remote Support, we have the eliminated of delays and misunderstandings. Visual assistance allows agents to provide detailed maintenance and repair instructions for various products. In this way, through this remote support, clients are able to perceive the instructions given accurately. This leads to quick maintenance and repairs of products they may have purchased. Also, this reduces the time and costs that shipping a product may take to get it to the repair center. Since clients need support for maintenance and repairs even after the purchase. This provides at the same time positive feedback from them. Also, this turns them into a brand trust relationship and increases its popularity in the market.
## Simplified Purchase Decisions
AR thanks to its ability to visualize various objects is already close to buyers. Additionally helps them evaluate and examine a product before buying it. Through various AR-based applications, they have real-time access to the products they have an interest in buying. In this way, they are getting every necessary detail about desired products. This technology avoids the numerous gatherings in the showrooms where the presentation of the product happens. This new virtual way is replacing the traditional way of presenting products. All this, despite the fact that it facilitates buyers’ decision-making to buy different products, at the same time, saves them extra time and cost to visit the showrooms.
## Training Customer Service Agents
In any type of business, customer service remains a key link in the smooth running of processes. These processes are mainly related to the transfer of products and services to the buyer. Moreover, the process of providing a service to customers is very important. The importance of it shows even after the purchase of a certain product, in the case of defects or repairs. So, training for customer service agents is necessary for accurate service. Already through AR [remote assistance experts are able to train](https://vsight.io/blog/enhancing-workforce-training-with-augmented-reality/?preview_id=22392&preview_nonce=ef268076a8&preview=true&_thumbnail_id=22499) their agents making them achieve a satisfactory level of expertise.
Through AR Remote Assistance groups of agents are trained simultaneously by presenting themselves with different products in a virtual way. In the future, they will be able to recognize these products and provide solutions in case of possible occurred issues. 3D models of the products help agents to convey all the knowledge effectively without the need for different papers. In this way, companies are able to train agents located around the globe at the same time. Additionally eliminates the many extra costs that traditional training may have required.
## Self Service Support
We can consider it as a radical change also providing assistance to customers in the form of AR-based self-service. The peculiarity of this is that already in this way the customer service agents can be totally replaced. All this is possible by using an AR-based app, and in this way, customers can have real-time access to various information related to the product, including FAQs, and materials that can provide solutions to various problems and questions. This AR-based self-service support makes it possible to reduce the time spent responding to customer requests but at the same time the cost of paying multiple customer service agents. In this way, the satisfaction of the clients increases significantly by finding in real-time the answers to their problems.
To conclude, nowadays the interaction between businesses and clients has great importance. This technology shows its role by bringing radical changes in the way of communication realization. Numerous businesses have adopted AR in their pre-sale, point-of-sale, and after-sales support operations. This technology is a great solution to offer customers real-time support but also an unforgettable experience. As mentioned above, the impact of this technology is affecting every business operating in different fields. There are many premises for further development in the coming years. Also, this is one of the main reasons to consider for the adoption of this technology.
---
### AR Remote Support Revolutionizing Manufacturing Industry
URL: https://vsight.io/blog/ar-remote-support-revolutionizing-manufacturing-industry/
Published: 2021-01-10 · Updated: 2023-03-18
Author: Vedat
Description: AR remote support is revolutionizing manufacturing: work hands-free, cut maintenance time and downtime, access data instantly and train line workers.
In the past few years, manufacturers have been facing unexpected challenges, often at the wrong moment of the producing processes that have had a huge impact. These days many businesses have successfully embraced new technologies such as Augmented Reality, as a need to change the way of operations and to build a bridge of collaboration between experts and field workers. [AR Remote Support](https://vsight.io/blog/choosing-the-right-ar-remote-assistance-software-for-your-technicians/) aims to produce efficient operations for the manufacturing industry. Additionally, aims to cut down production downtime, quickly identify the problems, and keep all the services and processes going.
Let’s have a more detailed evaluation of how AR Remote Support nowadays is revolutionizing the manufacturing industry.
## 1.WORK FASTER AND HANDS-FREE WITH AR REMOTE SUPPORT
Manufacturing processes require from field workers a hands-free performance. These processes have to do with production lines, fixing equipment, or inspecting products. Now with the help of AR-based remote support integrated with smart glasses experts are able to make live annotations. These annotations overlay into the real world during work. Field workers can work hands-free without distractions while receiving instructions on how to assemble a specific machine. With this AR-based remote collaboration, the accuracy of field workers can go up to 96%. Also, they are able to work 30% faster.
## 2.REDUCE MAINTENANCE TIME IN MANUFACTURING
In the manufacturing industry, there are many machines that are exposed to dust or used in other harsh conditions. In case of a breakdown of these machines, the whole manufacturing process is interrupted. It’s difficult for field workers to stay organized and calm in the midst of chaos. To find the fastest and most effective solutions, field workers can use real-time collaboration. This collaboration through AR-based remote support helps to get the right knowledge from a contact center expert. So this remote collaboration can support more efficient solutions and more efficient operations and increase work levels.
## 3.REDUCE PRODUCTION DOWNTIME
In manufacturing businesses, production downtime due to machine breakdowns is a serious threat. Also, it could cost hundreds of thousands of dollars. Machinery malfunctions need to be prevented to minimize manufacturing downtime. Through AR remote support, the field workers from received instructions on their smart devices can quickly visually identify the problem. Also, work and resolve it or even prevent the downtime from ever occurring. Businesses through implementing AR remote support monitor, inspect, update, and repair their machinery. Also, they are able to create the right atmosphere for meeting goals to help eliminate downtime.
## 4.ACCES BOUNDLESS DATA EASILY
During the remote collaboration, experts might need to enrich instructions with files such as PDF documents, images, and 3d models. Remote support through its tools enables field workers to receive instructions enhanced with these files. By this, field workers have access to different big-size data. In addition, AR-remote support provides the archives of all remote sessions that happened before. Field workers are able to reach all these archived sessions if in the future the same problem might occur.
## 5.TRAIN PRODUCTION LINE EMPLOYEES THROUGH AR REMOTE SUPPORT
Human error is one of the top causes of downtime in a manufacturing production process. 70% of downtime attributes to field workers’ errors. One of the biggest challenges faced by the manufacturing industry today is the lack of skilled workers. The absence of knowledge that the field workers have can cause machine breakdowns, so in this case, proper education is much more needed for field workers to perform their work in the most efficient way. AR remote support has demonstrated great potential for fieldworkers’ training. Connected in real-time with an experienced expert, field workers from different locations all around the world, are trained for manufacturing assembly tasks before they start performing their work. Training field workers about operating machines correctly have productive results in fewer operator errors that eventually cause slowdowns and downtime.
## 6.INCREASE AND IMPROVE EMPLOYEES COMMUNICATION
Communication between experts and field workers through AR real-time collaboration is essential in improving efficiency in business operations. For a field worker to face unusual and unexpected situations during work, the expert’s help is always needed. Providing field workers with faster guidance is key to increasing productivity. Improved collaboration and communication between experts and field workers increase contribution to the ultimate goal to reduce downtime in manufacturing processes.
Given all the many benefits that remote support offers, the manufacturing industry needs to utilize Augmented Reality technology in order to stay relevant, innovative, and competitive. AR-remote support is one of the main tools that help operating businesses in the manufacturing industry to achieve functional goals such as reducing costs, improving efficiency, increasing safety and expanding production capacity.
## Frequently asked questions
**How does AR remote support help manufacturers reduce production downtime?**
Through AR remote support, field workers receive instructions on their smart devices that let them quickly and visually identify a machine problem, then resolve it or even prevent the downtime from occurring. This helps businesses monitor, inspect, update and repair their machinery to eliminate costly interruptions.
**Can technicians work hands-free with AR remote support?**
Yes. AR-based remote support integrated with smart glasses lets experts make live annotations that overlay onto the real world, so field workers can keep both hands on the task while receiving guidance. VSight runs on smart glasses including RealWear, Vuzix, Epson and Rokid, as well as iOS, Android and Windows devices.
**Does AR remote support let experts share documents and 3D models during a session?**
Yes. Experts can enrich instructions with files such as PDF documents, images and 3D models so field workers access the data they need in real time. Every remote session is also archived so workers can revisit it if the same problem recurs.
**Is AR remote support useful for training production line workers?**
Yes. Connected in real time with an experienced expert, field workers from different locations can be trained for manufacturing assembly tasks before they start, which reduces operator errors that cause slowdowns and downtime.
---
### AR Remote Assistance with Smart Glasses
URL: https://vsight.io/blog/ar-remote-assistance-with-smart-glasses/
Published: 2021-01-05 · Updated: 2023-03-18
Author: Vedat
Description: AR remote assistance with smart glasses gives field teams hands-free, real-time access to expert guidance worldwide. See how VSight Remote boosts efficiency.
## VSight Remote is helping enterprises to digitally transform the way of working operation systems by enabling instant access to expertise in real-time across the world.
Nowadays smart devices usage is transforming the working culture in different industries and one of them is smart glasses. [VSight Remote](https://vsight.io/blog/towards-ar-remote-support-with-vsight/) provides AR remote assistance integrated with smart glasses. This is one of the many helpful tools for businesses that have chosen to implement AR technology on operating systems.
VSight Remote and its AR-based tools have shifted remote collaboration to a new level. Especially in maintenance and repair tasks that require hands-free performance. This collaboration allows field service technicians and contact center experts by using VSight Remote. Using VSight Remote together with smart glasses helps to get remote assistance. Smart glasses provide a hands-free solution for workers that need to have their hands available. They can still receive instructions while performing their tasks. Smart glasses find widespread use but mostly in maintenance and repairing industrial processes.
Session during remote collaboration by VSight Remote
As we mentioned above, VSight Remote integrated with smart glasses provides a hands-free performance for field technicians. In addition, offers a huge potential for efficiency gains in operating processes, troubleshooting, maintenance, knowledge exchange, and training. This brings together experts with field technicians from all around the world and provides them with solutions to different problems. For businesses spending money and time for site visits, and interrupted production processes caused by downtime machines are main issues. Now by VSight Remote support businesses share knowledge instantly across the borders – and that means enormous benefits for them.
VSight Remote partnering with RealWear, Vuzix and EpsonMoverio
## VSight Remote integrated with smart glasses merges the real world with virtual information overlaid in a user’s view field.
The most innovative wearable devices that VSight Remote is partnering with, are [Realwear](https://realwear.com/), [Vuzix](http://vuzix.com), or [Epson Moverio](https://moverio.epson.com/). These devices have integrated audio and video capabilities. Also, can automatically provide information about a target in different sights while analyzing and understanding a user’s physical environment. Using VSight Remote together with smart glasses provide experts with the ability to offer support in real-time. Moreover, draw annotations, send digital information, and give instructions through sharing files such as PDFs, images, or 3D objects. Meanwhile, field technicians are able to work uninterrupted with both hands-free while receiving instructions and increasing their productivity. Field technicians connected in real-time with remote experts are able to get their tasks done, fast and effectively.
## VSight Remote Assistance increases efficiency
These days using VSight Remote by smart glasses can offer tremendous potential for manufacturers to increase efficiency in many ways. Handsfree use of smart glasses allows for higher speeds of information processing. For instance, smart glasses could include video chats and ‘integrate’ an expert in the field technician’s view-field. Consider, the example where a field technician faces an unusual problem with a machine. An expert can be integrated into the field technician’s view-field and provide him/her with the necessary information to solve the issue. Once solved, all the process has been recorded and can get used for future circumstances such as training or as a solution for the same issue that might be faced again.
VSight Remote shows how smart glasses possess relevance in terms of increasing process efficiency by improved knowledge sharing through remote collaboration. The effective tools that VSight Remote provides are a great example of promoting the application of smart glasses in improving collaborations between workers. Furthermore, the combination of smart glasses and VSight Remote helps many businesses to achieve their goals on field service, improve quality, standardize workflows, accelerate decision making, and enhance communication in manufacturing, and maintenance operations.
## Frequently asked questions
**What is AR remote assistance with smart glasses?**
AR remote assistance with smart glasses lets a field technician wear a hands-free headset while a remote expert sees their live view and guides them in real time. VSight Remote adds AR annotations, file sharing, and session recording so instructions can be reused later for training or the same issue.
**Which smart glasses does VSight Remote support?**
VSight Remote partners with RealWear, Vuzix, and Epson Moverio smart glasses, and also runs on Rokid headsets as well as iOS, Android, and Windows devices. These wearables provide integrated audio and video so experts can support technicians hands-free.
**Why do smart glasses matter for maintenance and repair work?**
Smart glasses keep both of a technician's hands free while they receive instructions, which is essential for maintenance, troubleshooting, and repair tasks. This lets field technicians work uninterrupted while a remote expert is integrated into their view field.
**Is VSight Remote secure for field service sessions?**
Yes. VSight Remote sessions are WebRTC-encrypted, and the platform is GDPR-compliant, HIPAA-compliant, and ISO 27001 certified. It is trusted by 200+ companies across 30+ countries.
---
### Augmented Reality in Automotive Industry
URL: https://vsight.io/blog/augmented-reality-in-automotive-industry/
Published: 2020-12-25 · Updated: 2023-03-18
Author: Vedat
Description: Augmented reality in the automotive industry: work hands-free, cut maintenance and downtime, train line staff and connect teams faster. | VSight
In the past few years, manufacturers have been facing unexpected challenges. These challenges often happen at the wrong moment of the production process and have a huge bad impact. These days many businesses have successfully embraced new technologies such as Augmented Reality. This came as a need to change the way of operations. Also, to build a bridge of collaboration between experts and field workers. Augmented Reality in the automotive industry aims to produce efficient operations by cutting down production downtime. Additionally to quickly identify the problems, and keep all the services and processes going.
Let’s have a more detailed evaluation of how Augmented Reality nowadays is revolutionizing the manufacturing industry.
## 1.WORK FASTER AND HANDS-FREE
Manufacturing processes such as working on a production line, fixing equipment, or inspecting product, requires a hands-free performance. Through AR-based remote support integrated with smart glasses, experts are able to make live annotations that overlay into the real world. In this way, field workers can work hands-free without distractions while receiving instructions on how to assemble a specific machine. With this AR-based remote collaboration, the accuracy of field workers can go up to 96%. Moreover, they are able to work 30% faster.
## 2.REDUCE MAINTENANCE TIME
In the manufacturing industry, there are many machines that are exposed to dust and extreme temperatures. In case of a breakdown of these machines, the whole manufacturing process is interrupted. It’s difficult for field workers to stay organized and calm in the midst of chaos. To find the fastest and most effective solutions, field workers can use real-time collaboration through AR-based remote support. So, they can get the right knowledge from a contact center expert. This remote collaboration can support more efficient solutions and more efficient operations and increase work levels.
## 3.REDUCE PRODUCTION DOWNTIME
In manufacturing businesses, production downtime due to machine breakdowns is a serious threat. This could cost hundreds of thousands of dollars. Machinery malfunctions need prevention to minimize manufacturing downtime. But with the help of AR remote support, the field workers from received instructions on their smart devices can quickly visually identify the problem. Additionally, they can resolve it or even prevent downtime from ever occurring. Businesses through implementing AR remote support monitor, inspect, update, and repair their machinery. By this, they are able to create the right atmosphere for meeting goals to help eliminate downtime.
## 4.ACCES BOUNDLESS DATA EASILY
During the remote collaboration, experts might need to enrich instructions with files such as PDF documents, images, and 3d models. Remote support through its tools enables field workers to receive instructions enhanced with these files. By this, field workers have access to different big-size data. In addition, AR-remote support provides the archives of all remote sessions that happened before. Field workers are able to reach all these archived sessions if in the future the same problem might occur.
## 5.TRAIN AUTOMOTIVE INDUSTRY LINE EMPLOYEES WITH AUGMENTED REALITY
Human error is one of the top causes of downtime in a manufacturing production process. 70% of downtime attributes to field workers’ errors. One of the biggest challenges faced by the manufacturing industry today is the lack of skilled workers. The absence of knowledge that the field workers have can cause machine breakdowns, so in this case, proper education is much more needed for field workers to perform their work in the most efficient way. AR remote support has demonstrated great potential for [fieldworkers’ training](https://vsight.io/blog/towards-ar-remote-support-with-vsight/). Connected in real-time with an experienced expert, field workers from different locations all around the world, are trained for manufacturing assembly tasks before they start performing their work. Training field workers about operating machines correctly have productive results in fewer operator errors that eventually cause slowdowns and downtime.
## 6.IMPROVE AUTOMOTIVE INDUSTRY EMPLOYEES COMMUNICATION WITH AUGMENTED REALITY
Communication between experts and field workers through AR real-time collaboration is essential in improving efficiency in business operations. For a field worker to face unusual and unexpected situations during work, the expert’s help is always needed. Providing field workers with faster guidance is key to increasing productivity. Improved collaboration and communication between experts and field workers increase contribution to the ultimate goal to reduce downtime in manufacturing processes.
Given all the many benefits that remote support offers, the manufacturing industry needs to utilize Augmented Reality technology in order to stay relevant, innovative, and competitive. AR-remote support is one of the main tools that help operating businesses in the manufacturing industry to achieve functional goals such as reducing costs, improving efficiency, increasing safety, and expanding production capacity.
## Frequently asked questions
**How does augmented reality help the automotive industry?**
AR-based remote support lets a contact center expert make live annotations that overlay onto the real world, so field workers can identify problems, fix machines and stay hands-free while receiving guidance. This cuts maintenance time and production downtime and keeps operations running.
**Does AR remote support let workers keep their hands free?**
Yes. When AR-based remote support is paired with smart glasses, experts can send live annotations to the worker's field of view, so field workers can assemble machines and work without holding a device or being distracted.
**Can AR be used to train automotive line employees?**
Yes. Connected in real time with an experienced expert, field workers in different locations can be trained for manufacturing assembly tasks before they start, which helps reduce operator errors that lead to slowdowns and downtime.
**What devices does VSight run on for AR remote support?**
VSight runs on iOS, Android and Windows as well as smart glasses such as RealWear, Vuzix, Epson and Rokid. Guests can also join from a browser with no app to install.
---
### AR Remote Support for Enterprises
URL: https://vsight.io/blog/ar-remote-support-for-enterprises/
Published: 2020-12-20 · Updated: 2023-03-18
Author: Vedat
Description: AR remote support for enterprises helps field workers finish tasks faster and connect instantly with contact-center experts. See how VSight delivers.
Augmented Reality (AR) nowadays is having a great impact in a variety of industries and on the way enterprises are operating. This technology is helping field workers to complete their tasks faster and more efficiently. In addition, it enables them to connect with a contact center expert. Augmented Reality is being highly valued and implemented by many businesses that operate in various fields. AR embraces reality and adds 3D special effects and features to it, that come from the digital side. In the enterprise’s highly innovative and competitive environment, the journey of implementing AR remote support seems to be developing rapidly. All this implementing/adopting process has its own importance and values towards delivering qualitative solutions for different issues.
Integrating [AR-based remote support](https://vsight.io/blog/choosing-the-right-ar-remote-assistance-software-for-your-technicians/) enterprises are having a lot of benefits. This collaboration in real-time provided by AR increases productivity and improves accuracy. Enabling remote communication of experts to field workers provides faster process completion. This AR remote support maximizes the machine’s uptime time and provides finding the fastest and most efficient solutions. One of the distinguishing features of this AR-based remote assistance is that it distributes knowledge across borders. This happens in record time, and by that, we have a reduction in time and expenditures for site visits. These benefits will open a whole new path, especially for manufacturing enterprises.
## At VSight we have developed the concept of AR-based remote support further. VSight is enriching this complete collaboration and knowledge-sharing platform with effective AR tools and file sharing features such as a 3D object, PDF, or image.
Without a doubt, VSight Remote inevitably integrates remote support for training in the field of maintenance and assembly. VSight Remote provides skill transfer in industrial training addressing assembly and maintenance of large machinery. There are great advantages of using VSight Remote. We can mention here the training of workers. The trainee can interact with the real-world objects in his work environment and access the virtual information for guidance. Therefore, by this training, the trainee can easily accomplish the real task. Furthermore, the trainee can perform the actual task while accessing additional training material, and facilitating the learning way.
VSight Remote offers high potential for different enterprises. In addition, it can easily work on standard hardware systems like smartphones. Field workers utilized VSight Remote to receive information about the required solutions for the issues that they might face. Here we may raise the question of working hands-free. We know that while performing maintenance tasks hands-free working is more than necessary. The solution is smart glasses. Smart glasses, connected to VSight Remote could help in a two-way hands-free collaboration. This in other words translates to an increase in safety compliance by reducing exposure to incidents, human errors, and breakdowns. This is something which on its terms improves the reputation of enterprises in different sectors. Smart glasses allow the contact center expert to have a full view of the field worker’s environment. Also, track the process of solving issues by giving instructions.
## VSight Remote is a perfect platform to send virtually an expert to the field workers.
Contact center experts sitting anywhere in the world can virtually be in a field worker’s workplace in an instant. By utilizing the field worker’s device camera, the expert can see in real-time what the field worker needs. The expert can come up with a sequence of actions to resolve the issue and guide the fieldworker. Utilizing AR tools that VSight Remote provides, clearly shows the steps for execution in the field worker’s reality. VSight Remote is perfect for delivering real-time field workers’ support, visual effective guidance, and eliminating miscommunication.
We know that AR remote support is changing enterprises’ bottom line. The innovation that is happening with AR-based remote support is increasing every day while offering this simple and powerful solution for field workers’ support. This is the solution that VSight Remote provides, enabling your experts to help your field workers immediately, ensuring collaboration and a quality onboarding experience.
To sum up, VSight Remote gives contact center experts the ability to engage with field workers in a way that resolves the most difficult issues on the spot. If solved issues, improved accuracy, minimization production outages, and quality of work are what you aim for your business, VSight Remote has the perfect solution for helping in achieving them.
## Frequently asked questions
**What is AR remote support for enterprises?**
AR remote support connects a field worker's device camera to a remote expert who guides them in real time using augmented reality tools overlaid on the field worker's view. It lets enterprises resolve issues, share knowledge across borders, and complete tasks faster without sending an expert on site.
**How does AR remote support work with VSight Remote?**
Using the field worker's device camera, a contact-center expert sees the situation in real time and overlays AR annotations, plus files such as a 3D object, PDF, or image, to show the exact steps to execute. The expert can guide the worker through a sequence of actions to resolve the issue on the spot.
**Does AR remote support work on smart glasses for hands-free use?**
Yes. VSight Remote runs on standard hardware like smartphones and also on smart glasses, which enable two-way hands-free collaboration during maintenance tasks. VSight supports smart glasses including RealWear, Vuzix, Epson, and Rokid.
**Is VSight Remote secure for enterprise use?**
VSight Remote is GDPR-compliant, HIPAA-compliant, ISO 27001 certified, and uses WebRTC-encrypted connections. It is trusted by 200+ companies in 30+ countries.
---
### How Augmented Reality Helps Field Service Business?
URL: https://vsight.io/blog/how-augmented-reality-helps-field-service-business/
Published: 2020-12-10 · Updated: 2023-03-18
Author: Vedat
Description: How augmented reality helps field service: remote expert support, faster issue diagnosis and better training to fix machines on the first visit. | VSight
## Augmented Reality is rapidly growing and implementing in different field service businesses. [Augmented Reality](https://vsight.io/blog/augmented-reality-technology-benefiting-5-major-industries/) implementation shows many benefits in field service processes and maintenance of machines. When field workers encounter a technical problem, highly qualified contact center experts will easily identify the cause and solve the issue remotely. These experts provide detailed instructions on how to fix problems that require many working days on finding solutions for field workers.
Augmented Reality for field service enables center experts to inspect different machines faster in a virtual environment. These experts via tools that AR offers are able to give quick and easy instructions to field workers. Meanwhile, field workers through receiving instructions on a smartphone or tablet are able to solve the issues. In addition, field workers by using smart glasses are able to receive instructions in real-time while performing their tasks hands-free. The remote collaboration provided by AR helps with cost savings, minimizes travel time, and reduces operating time. In addition, increases expert reach and simplifies training for new technicians. Also, it is possible to record all live sessions. This helps at a future time when the same issues can occur. Field workers can find the solutions maybe even without the need to consult a center expert.
To get the most out of your technical service in the field, this blog post will show you the benefits that Augmented Reality implementation offers for field service businesses.
## 1\. AUGMENTED REALITY ENRICHES REMOTE SUPPORT IN FIELD SERVICE
Many complex technical tasks might be unusual and not understandable. At this moment there is a need for a connection with a contact center expert. Receiving detailed instructions helps in the completion of the tasks. Remote support through Augmented Reality allows file sharing such as pdf, images, and 3D objects, and makes a big contribution to enriching this remote collaboration. This remote support is based on the “See what I see” principle, and this is what brings together center experts and field workers from different locations.
## 2\. AUGMENTED REALITY IDENTIFIES ISSUES CAUSES IN FIELD SERVICE
There are many unusual issues in the field service processes. The problem lies in finding quick and efficient solutions to these issues. Augmented Reality is the most efficient solution to analyze an issue and identify the causes in a short time. Through Augmented Reality a center expert has access to see the entire environment where the field worker is located, this enables him to inspect a machine, find the cause and reach the solution to the problem. Solving the problem in real-time helps to increase productivity, minimize production outages and reduce costly downtime events.
## 3\. THE TRAINING OF FIELD WORKERS
In the field service, the training of the field workers is a very important factor for the progress and the improvement of the accuracy and quality of work. Any problem faced before can serve as a lesson for the future. Augmented Reality and recording of previous sessions can serve as a solution in the future when the same problem reappears. Solving repeated problems through archived sessions helps to cut off the traveling cost of site visits and save time. Augmented Reality makes it possible to connect in real-time experts with field workers around the world. This enables the sharing of knowledge across borders.
We can consider Augmented Reality as a game-changer for Field Service Management. The responsibility of managing field service issues and ensuring optimal solutions is a priority for businesses. Also, this requires a great deal of collaboration to carry out. Augmented Reality helps in achieving a successful collaboration that ensures issues’ solutions and completion of field projects on time. Additionally, Augmented Reality provides information that enables center experts to virtually walk through the environment of field workers. This is done without ever leaving the main headquarters. Moreover, this collaboration should not be seen in the concept of being beneficial only for field workers. Not only do field workers gain knowledge by receiving instructions from experts. Also, center experts also gain the ability to manage and guide field workers thousands of miles away.
To conclude, Augmented Reality plays an important role in the operation of field service businesses. The power of AR connects experts with field workers all around the world. This connection is done through real-time data, guidance, and the power of remote intervention. AR impact is a great example of how fieldwork has been transformed and how the quality and productivity of work have increased.
## Frequently asked questions
**How does augmented reality help field service businesses?**
AR connects field workers with remote center experts who see what the worker sees and give real-time guidance to diagnose and fix issues. This enables remote support, faster issue diagnosis and easier training, which cuts travel time, reduces downtime and helps solve problems on the first visit.
**Do field workers need special hardware to use AR remote support?**
No special hardware is required, since field workers can receive instructions on a smartphone or tablet. They can also use smart glasses such as RealWear, Vuzix, Epson or Rokid to get guidance hands-free while performing their tasks.
**Can AR field service sessions be recorded for training?**
Yes, all live sessions can be recorded. Archived sessions can be reused when the same problem reappears, so field workers may find solutions without consulting a center expert, cutting site-visit costs and saving time.
**Is VSight AR remote support secure and compliant?**
VSight is GDPR-compliant, HIPAA-compliant and ISO 27001 certified, and all sessions are WebRTC-encrypted. It is trusted by 200+ companies in 30+ countries.
---
### Augmented Reality for Industrial Maintenance and Repair
URL: https://vsight.io/blog/augmented-reality-for-industrial-maintenance-and-repair/
Published: 2020-12-01 · Updated: 2023-03-18
Author: Vedat
Description: Augmented reality for industrial maintenance and repair guides technicians in real time with PDFs, images and 3D objects for faster, error-free fixes.
## Augmented Reality (AR) can be defined as a system that fulfils three basic features: a combination of real and virtual worlds, real-time interaction, and accurate 3D registration of virtual and real objects.
Implementing Augmented Reality to industrial maintenance and repair tasks could make it possible for field technicians’ training. Also, to find the best solutions for different issues, and to perform their tasks hands-free. Real-time collaboration and given assistance directly from the contact center expert enable field technicians to perform their tasks and find the most effective and fastest solutions for the issues that might occur.
Maintenance and Repair systems require a lot of detailed procedures that make field technicians engaged in a lot of tasks. These engagements switch the focus of the field technicians from the repair area to the reference data and manuals. This distraction from the main objective which is tasks performance causes various consequences such as wasting time, slowing down production, and not finding a suitable solution. During maintenance processes, a lot of knowledge is required. Field technicians firstly should get the relevant information then apply it to a particular view of the repair area. These maintenance processes are an important component of a well-functioning production.
Maintenance processes help companies maintain their resources while controlling time and costs. Also is important on ensuring maximum efficiency of the manufacturing process, the utilities, and related facilities. Additionally, a lot of machines have complex systems that require a lot of working hours for inspection and repair. Considering the importance of these processes, they are an important link to the business chain. The implementation of Augmented Reality in industrial maintenance finds a wide and very efficient usage.
## The real-time support provided by Augmented Reality for industrial maintenance and repair increases the overall time of the repair. Additionally, injects errors into the repair process and increases the cognitive load on the field technicians.
[AR-based remote support](https://vsight.io/blog/choosing-the-right-ar-remote-assistance-software-for-your-technicians/) provides virtual assistance for field technicians’ performance, without the need to interrupt production processes. Maintenance and repair are important factors in quality assurance and in determining the long-term success of a business. Misinterprets while performing maintenance and repair tasks can cause instability and partially or completely pause the production. Malfunctioning machines and breakdowns can become a costly process for most companies and translate to a lot of losses.
Based on a lot of factors, the implementation of AR in maintenance and repairing tasks has numerous benefits. VSight Remote by offering AR-based remote support makes a huge contribution for the business that decides on adopting it.
AR collaboration provided by VSight Remote App
### Firstly, Augmented Reality for industrial maintenance and repair provides field technicians with maximum concentration on performing tasks. They are able to work while receiving real-time given instructions from experts.
### Secondly, these instructions through real-time collaboration are visually integrated with PDF files, images, and 3D objects that make the received information more understandable.
### Thirdly, field technicians are able to use VSight Remote not only on smart devices but even on smart glasses. This provides a hands-free performance of the tasks, which is an important component to save time, work faster and in an efficient way.
Another feature that VSight Remote provides is the recording of all sessions between experts and technicians. Consequently, this kind of documentation has an important impact. Documentation helps in the future for field workers’ training. Also, serves as a solution finder for the same issues that might occur.
There exist a lot of issues that need solutions in maintaining and repairing processes. The common objectives of all businesses are to continue normally the production and seek the best solutions for specific issues. Through these solutions, the goal is to control costs and perform work properly and efficiently. Also, another goal is to ensure the prevention of failures and keep breakdowns to a minimum. VSight Remote through its AR tools represents a viable and useful approach in performing maintenance and repairing processes. Effective and reliable solutions are provided by VSight Remote. These solutions are highly recommended for businesses operating in different fields. In addition, these solutions are especially applicable to the areas of maintenance and repairing.
## Frequently asked questions
**How does augmented reality help with industrial maintenance and repair?**
AR gives field technicians real-time instructions from a remote expert while they keep their hands on the job, and those instructions are visually integrated with PDF files, images and 3D objects so the information is easier to understand and apply to the repair area.
**Do technicians need a special app or device to use AR remote support?**
VSight Remote can be used on smart devices as well as smart glasses such as RealWear, Vuzix, Epson and Rokid, and it runs on iOS, Android and Windows. Guests can join a session through the browser with no app to install.
**Can AR maintenance sessions be recorded for training?**
Yes. VSight Remote records all sessions between experts and technicians, and that documentation helps train field workers in the future and serves as a solution finder for the same issues if they occur again.
**Is VSight Remote secure for industrial use?**
VSight Remote is WebRTC-encrypted, GDPR-compliant and ISO 27001 certified, and it is trusted by more than 200 companies across 30+ countries.
## Help Center (product documentation)
### Academy Work Group
URL: https://vsight.io/help/academy-work-group/
Category: VSight Remote · Hosting & Joining Sessions
Updated: 2025-06-06
Description: Learn about host publisher and participant roles in VSight Remote AR Remote Assistance sessions for large scale collaboration with moderated and secure controls.
## **Roles in the Academy Work Group**
### **1\. Host (1 User)**
✅ Assigned by the **admin** and has **full control** over the session.
✅ Manages **participant permissions**, allowing users to speak or share video.
✅ Moderates **Q&A sessions** using the **hand-raising feature**.
### **2\. Publishers (Up to 12 Users)**
✅ Authorized by the **host** to share **audio and video streams**.
✅ Can be assigned dynamically during the session.
✅ A **maximum of 12 audio/video streams** can be active at the same time.
### **3\. Additional Participants (Up to 100 Users)**
✅ Can **join and follow** the session but **cannot share audio/video** by default.
✅ Can use the **hand-raising feature** to request participation.
✅ The **host** decides whether to enable their audio/video.
_📌 Important:_ Number of publishers and participants can be adjusted by your VSight account administrator.
## **Key Features of the Academy Work Group**
✅ **Large-Scale Participation** – Supports up to **112 participants** per session.
✅ **Moderated Discussions** – Hosts **control interactions** using the **hand-raising feature**.
✅ **Role-Based Permissions** – Participants have **defined roles** to manage interaction.
✅ **Pinned Video Streams** – The host can **pin** a video stream to highlight a speaker.
✅ **Secure & Controlled Environment** – Only authorized users can **speak or share video**.
## **Overview of Main Functions**
**View of Participants**
✅ Participants will see what is displayed by the **host or publishers** on the screen.
✅ They can **raise a hand** to ask questions. In this case, they will be asked to enable their camera and/ or microphone.
### View of the Host
Host will be able to:
✅ **Start and stop** the session.
✅ **See** who raises their hand.
✅ Ask to **enable** audio and/or video of a participant or **disable** it.
## **How to Enable the Academy Room?**
1️⃣ The **admin** must enable the **"Academy Work Group"** option when setting up a new work group.
2️⃣ Additional configuration options will appear for **training room settings**.
3️⃣ A **special Academy Room license** is required (contact your **VSight account administrator**).
4️⃣ Assign at least **one user as the host** when creating the room.
## **Important Notes**
🔹 The **Academy Room is an add-on feature** and is **not included in standard licenses**.
🔹 **Peer-to-Peer (P2P) calls** are **not available** in Academy Rooms.
🔹 To purchase or activate an **Academy Room license**, contact your **VSight account administrator**).
The **Academy Room** is an ideal solution for organizations looking to provide structured, interactive training sessions with large audiences while maintaining **moderation and control**.
📌 **Need More Help?** – Visit the [**VSight Help Center**](/help/) or [contact support](#contact-support) for assistance.
---
### Account Credentials & Logging In
URL: https://vsight.io/help/account-credentials-and-logging-in/
Category: VSight Remote · Getting Started
Updated: 2025-07-21
Description: Your VSight Remote account is set up for you! 🎉 Check your welcome PDF for your username and password, log in at vsight.app, and start collaborating with AR-powered remote assistance. 🚀 #VSightRemote #AR #ARRemoteAssistance
## Introduction
Your **VSight Remote account** is pre-created for you! 🎉 Once your company is onboarded, you’ll receive a **welcome PDF** containing your **login credentials, user manuals, and getting started information**. This guide will walk you through **accessing your account, logging in from different devices, and troubleshooting login issues**.
## 1\. Receiving Your VSight Remote Credentials
Once your account is set up, you’ll receive a **welcome email** with a **PDF attachment** that includes:
✅ **Your login credentials** (email & temporary password)
✅ **Where to log in** (web portal & app links)
✅ **Download links for user manuals**
✅ **Getting started instructions**
📩 **Check your inbox** for the PDF and make sure to download it for future reference.
## 2\. Logging In to VSight Remote
Once you have your credentials, follow these steps to **log in**:
**📲 Logging in from a Mobile Device**
1️⃣ Download the **VSight Remote app** from the App Store or the Google Play Market on your **iOS** or **Android** device.
2️⃣ Open the app and enter your **account name**, **username** and **password**. Alternatively, you can use a QR code to log in.
3️⃣ Tap **“Log In”**, and you’re ready to start!
**💻 Logging in from a Web Browser**
1️⃣ Open **Google Chrome, Firefox** or **Microsoft Edge** and go to [app.vsight.io](https://app.vsight.io).
2️⃣ Enter your **account name**, **username and password** from the **welcome PDF**.
3️⃣ Click **“Log In”** to access your dashboard.
🕶️ **Logging in from Smart Glasses**
1️⃣ Launch the **VSight Remote app** on your **smart glasses**.
2️⃣ Use **voice commands or a touchpad** to enter your **account name**, **username and password**. Alternatively, you can use a QR code to log in.
3️⃣ Sign in and start using VSight hands-free!
## 3\. Changing Your Temporary Password
For security, it’s recommended to **change your password** after your first login:
1️⃣ Go to **Users** in the VSight Connected Worker Platform.
2️⃣ Select **“Change Password”** and enter a **new secure password**.
3️⃣ Save your changes and use your new password for future logins.
## 4\. Common Login Issues & Solutions
🔹 **Didn’t receive the welcome email or PDF?** → Check your **spam/junk folder** or contact your **VSight admin**.
🔹 **Not able to log in?** → Ensure you’ve **entered your credentials exactly as shown**, including uppercase/lowercase letters.
🔹 **Forgot your new password?** → Contact your account admin to change password.
🔹 **SSO Issues?** Contact your IT administrator if you experience trouble with Single Sign-On.
🔹 **Multiple Devices?** You cannot be logged into multiple devices simultaneously. Log out from the previous device before signing in on a new one.
🔹 **Not able to log in?** In case you are located in a country with internet restrictions, please select “More Options” and “Alternative Connection Mode”.
With your **VSight Remote account ready to use**, you’re all set for seamless **AR-powered remote collaboration**! 🚀
📌 **Need More Help?** – See further information at [**VSight Help Center**](/help/) or [contact support](#contact-support) for assistance.
---
### Account Management
URL: https://vsight.io/help/account-management/
Category: VSight Remote · Account & Subscription Management
Updated: 2025-06-06
Description: Learn how to manage your VSight Remote (AR Remote Assistance) subscription, billing options, plan upgrades, cancellations, trials, and best practices for smooth account management.
## **Subscription Management & Billing**
VSight Remote offers multiple subscription plans to fit your needs.
### **1\. Plan Types**
For more information about plan types, visit our page [vsight.io/pricing/](https://vsight.io/pricing/).
### **2\. Billing & Payments**
✅ Subscriptions are **billed monthly or annually**.
✅ Payments can be made via **credit card or invoice**.
✅ To **change your plan**, contact **VSight Support**.
### **3\. Canceling or Upgrading a Subscription**
✅ **Admins** can cancel or upgrade their plan via the **admin panel**.
✅ Changes **take effect at the next billing cycle**.
### **4\. Trial Periods**
✅ **Free trials** are available before committing to a plan.
## **License Information**
✅ Find your license information under **Settings** tab.
##
## **Best Practices for Account & Subscription Management**
✔ **Assign Roles Wisely** – Ensure users have the correct access levels.
✔ **Monitor Subscription Usage** – Regularly check if your plan meets your business needs.
✔ **Keep Billing Information Updated** – Avoid service interruptions by maintaining up-to-date payment details.
✔ **Contact Support for Changes** – Reach out to your **VSight Account Manager** for upgrades or cancellations.
By following these guidelines, you can manage your **VSight Remote Assistance** account efficiently and ensure seamless operations.
📌 **Need More Help?** – See further information at [**VSight Help Center**](/help/) or [contact support](#contact-support) for assistance.
---
### AR+ Mode and 3D Object Collaboration
URL: https://vsight.io/help/ar-mode-and-3d-object-collaboration/
Category: VSight Remote · AR Features & Tools
Updated: 2025-06-26
Description: Use AR Plus mode in VSight Remote for precise 3D annotations and object collaboration enhancing augmented reality remote assistance on mobile and smart glasses.
### **AR+ Mode Collaboration**
AR+ mode in VSight Remote is an **augmented reality feature** that allows users to place **3D annotations** in a live stream. These annotations stay fixed in place, even if the user moves or changes perspective. This feature enhances remote support by providing **hands-free guidance** with precise visual instructions.
✅ **Persistent 3D Annotations** – Place 3D annotations that stay fixed despite movement or perspective changes.
✅ **Surface Scanning** – Mobile users scan surfaces until a virtual grid appears (**blue for iOS, white dots for Android**).
✅ **2D & 3D Markups** – Add **freehand drawings, text, and 3D arrows** for enhanced guidance.
✅ **Move & Lock Annotations** – Adjust, resize, or lock annotations in place to prevent modifications.
✅ **Undo, Redo & Delete** – Modify or remove annotations with the undo/redo buttons or trash icon.
✅ **Snapshots with Annotations** – Capture annotated views for documentation and later reference.
📌 _Important:_ AR+ mode is available only on **mobile devices that support ARkit and have VSight Remote App installed**.
**How to Use AR+ Mode**
1️⃣ **Activate AR+ Mode** – Enable AR+ mode and start surface scanning on a mobile device.
2️⃣ **Pen Color and Width** – Choose color and width for your freehand drawing.
3️⃣ **Freehand Drawing** – Use the pen tool to create 2D freehand annotations.
4️⃣ **3D Arrows** – Place directional 3D arrows.
5️⃣ **Text Annotations** – Add free text by typing in the 'Add text' field, clicking the + symbol, and placing the text on the grid.
6️⃣ **Scaling & Moving**– Use the scale icon to move, resize, or delete 3D annotations.
7️⃣ **Lock Annotations** – Secure annotations in place with the lock icon to prevent accidental modifications.
8️⃣ **Undo/Redo Actions** – Use the arrow keys to revert or restore recent annotation changes.
9️⃣ **Delete Annotations** – Click the trash icon to remove all placed annotations at once.
🔟 **Save Snapshots** – Capture the annotated live view for documentation and reference.
✅ _Tip:_ For accurate usage of 3D annotations:
- Scan the environment slowly;
- Scan as much area surface as possible;
- Make sure to have a good lighting.
📌 _Important:_ **Object manipulation and ruler is currently supported only on iOS devices.**
_View from iOS Device_
_View from Web App_
_View from Android Device_
### **3D Object Collaboration in AR+ Mode**
3D Object Collaboration enables users to **upload, place, and interact with 3D models** in a live session. This functionality allows for real-time adjustments, accurate scaling, and object locking, ensuring a detailed and interactive collaboration experience in remote assistance scenarios.
✅ **Supported 3D File Formats:**
- **iOS (ARKit):** .obj, .gltf, .glb, .dae, .scn
- **Android (ARCore):** .gltf, .glb
**How to use 3D Object Collaboration**
1️⃣ **Enable AR+** – Upload file(s) to the chat and enable AR+
2️⃣ **Select a 3D Object** – Click the upload icon and choose a file from the drop-down menu and click on the desired location in the live stream to position the 3D object.
3️⃣ **Scale & Move Object** – Use the scale button to resize, reposition, or delete the object.
4️⃣ **Lock Object** – Click the lock icon to secure the object in place and prevent modifications by other users.
### **AR+ Mode for Smart Glasses**
The AR+ mode enables smart glasses users to place **3D arrows** in their live stream. These annotations stay fixed in place, even if the user moves or changes their perspective. To ensure maximum accuracy, users must scan the entire surface where annotations will be placed.
✅ **Surface Scanning** – Move the smart glasses camera to properly scan the entire surface. The scanning process is successful once a **virtual grid** appears.
✅ **Full Surface Coverage** – For best results, scan the entire area upfront instead of scanning in parts to avoid annotation displacement.
✅ **Placing 3D Arrows** – Define the arrow direction from the drop-down menu and click on the designated position on the screen to place the arrow.
✅ **Audio Controls** – Use the **speaker icon** to mute incoming audio and the **microphone icon** to mute your own audio stream.
✅ **Exit AR+ Mode** – Click the **red “X”** in the upper right corner to close AR+ collaboration.
✅ _Tip:_ A detailed scan increases annotation accuracy and ensures precise placement.
📌 **Need More Help?** – See further information at [**VSight Help Center**](/help/) or [contact support](#contact-support) for assistance.
---
### Assign Workflows
URL: https://vsight.io/help/assign-workflows/
Category: VSight Workflow · Workflow Creation & Management
Updated: 2025-06-06
Description: Learn how to assign and revoke user access to VSight Workflow for digital work instructions and SOPs, ensuring proper permissions and control.
## **How to Assign a Workflow to Users**
### **1\. Open the Workflow Assignment Panel**
✅ Select the **workflow** you want to assign.
✅ Click on **"User"** in the options on the right side of the screen.
### **2\. Select Users**
✅ From the **user list** on the left, choose the users who should have access to the workflow.
✅ Assigned users will appear under **"Selected Users"** on the right.
### **3\. Revoking User Access**
✅ To remove a user’s access, click the **recycle bin** icon next to their name under "Selected Users."
By managing workflow assignments, you can ensure that the right users have access to the workflows they need while maintaining control over permissions.
📌 **Need More Help?** – See further information at [**VSight Help Center**](/help/) or [contact support](#contact-support) for assistance.
---
### Chat Translation
URL: https://vsight.io/help/chat-translation/
Category: VSight Remote · Translation Options
Updated: 2025-06-06
Description: Enhance AR Remote Support with VSight Remote chat translation for real time multi language communication overcoming language barriers in remote assistance sessions.
## **How to Use Chat Translation**
### **1\. Select Incoming and Outgoing Languages**
✅ Go to the **Settings** tab.
✅ Choose your preferred **incoming and outgoing message languages**.
### **2\. Enter a Chat Message**
✅ Type your message in the **chat field** as usual.
### **3\. Enable Translation**
✅ Click on the **translation icon** next to the message input box.
✅ The instant translation will appear in an additional field.
### **4\. Editing & Updating Translation**
✅ If you edit the original text, click the **update icon** to refresh the translation.
### **5\. Sending the Message**
✅ Click the **send icon** to display your message in both the **original language and translated version**.
## **Key Features of Chat Translation**
✅ **Automatic Translations** – Messages are translated as soon as they are sent.
✅ **Multi-Language Support** – Translate messages into various supported languages.
✅ **Edit & Update** – Modify original text and update the translation accordingly.
✅ **Seamless Communication** – Helps overcome language barriers in global teams.
## **Additional Notes**
🔹 Chat translation is available **only in the web application**.
🔹 To change translation settings, go to **Settings → Chat Translation** and select the desired languages.
The **Chat Translation** feature enhances global collaboration by providing real-time language support, ensuring clear and effective communication in **VSight Remote** **Assistance** sessions.
📌 **Need More Help?** – See further information at [**VSight Help Center**](/help/) or [contact support](#contact-support) for assistance.
---
### Conditions
URL: https://vsight.io/help/conditions/
Category: VSight Workflow · Advanced Workflow Features
Updated: 2025-06-26
Description: Learn to activate and manage conditions in VSight Workflow for dynamic SOPs and digital work instructions—set decision widgets, build flowcharts, and streamline automated processes.
## **1\. Activating Conditions in a Workflow**
✅ Conditions require **multiple steps** in a workflow.
✅ To start, add a **radio button or another widget** that can be used for decision-making.
✅ Click on **Conditions** in the menu to configure workflow logic.
⚠️ **Important:** Once conditions are activated:
- **Steps can no longer be moved** in the editor.
- Newly added steps will **stack vertically** since their placement is determined by conditions.
- Connecting or moving steps **must be done via the condition menu**.
## 
## **2\. Managing the Condition Flowchart**
✅ Once conditions are active, a **flowchart appears on the left** showing connected steps.
✅ The **condition menu appears on the right**—this can be hidden or resized.
✅ You can **zoom in/out** on the flowchart for better visibility.
## **3\. Creating & Managing Conditions**
✅ Click on a step in the **flowchart** to add a condition.
✅ New steps added in the editor will initially appear **unconnected** in the upper left corner.
✅ **Manually drag and drop** new steps in the flowchart to position them correctly.
✅ Select what should happen **if no condition is met** to ensure proper workflow logic.
Using conditions in **VSight Workflow** allows you to create structured and automated decision-making processes, making workflows more dynamic and responsive.
📌 **Need More Help?** – See further information at [**VSight Help Center**](/help/) or [contact support](#contact-support) for assistance.
---
### Create and Edit Workflows
URL: https://vsight.io/help/create-and-edit-workflows/
Category: VSight Workflow · Workflow Creation & Management
Updated: 2025-06-26
Description: Learn how to create, delete drafts and restore published workflows in VSight Workflow for effective digital work instruction and standard operating procedure management.
## **1\. Creating a Workflow**
### **1.1 Start a New Workflow**
✅ Click **"Create Workflow"** to begin designing your workflow.
✅ Enter a **workflow name** and select the **language** in which you want to create the workflow.
## **2\. Workflow Details**
### **2.1 Storing Workflow Information**
In the **Workflow Details** section, you can enter key details about the workflow: ✅ **Name** – Give your workflow a descriptive title.
✅ **Description** – Provide an overview of the workflow’s purpose.
✅ **Label** – Add searchable tags to easily find workflows later.
✅ **Estimated Duration** – Specify the expected completion time.
✅ **Show Content Page** – Automatically generates a content page for quick navigation between steps.
✅ **Expert Assignment** – Assign an expert to be called at a specific step if needed.
✅ **File Upload** – Attach files such as security instructions, tool lists, or authorizations for reference before starting the workflow.
## **3\. Saving, Publishing, and Version Control**
### **3.1 Save and Publish**
✅ Click **"Save"** to store changes.
✅ Click **"Publish"** to make the workflow accessible to users.
✅ Users can only access **published workflows**; drafts remain unavailable.
### **3.2 Editing and Versioning**
✅ When editing a **published workflow**, save it as a **draft** to prevent interruptions.
✅ Each time a workflow is updated, a **new version number** is created.
✅ Users will continue working with the **last published version** until the new version is published.
### **3.3 Managing Workflow Versions**
✅ On the **home screen**, go to **"Options"** to view or edit different versions.
✅ Workflows can be **categorized into folders** for better organization.
### **3.4 Deleting Workflows**
✅ **Drafts** that are deleted **cannot be recovered**.
✅ **Published workflows** can be restored for up to **30 days** by the VSight team in case of emergency.
By following these steps, you can efficiently create, update, and manage workflows in **VSight Workflow**, ensuring a structured and organized workflow management system.
📌 **Need More Help?** – See further information at [**VSight Help Center**](/help/) or [contact support](#contact-support) for assistance.
---
### Customizable Features & Add-Ons
URL: https://vsight.io/help/customizable-features-and-add-ons/
Category: VSight Remote · Device & Integration Support
Updated: 2025-07-22
Description: VSight Remote provides a wide range of optional add-ons and features that can be enabled based on client needs. These features allow businesses to tailor the pl
VSight Remote provides a wide range of optional add-ons and features that can be enabled based on client needs. These features allow businesses to tailor the platform to their specific workflows, security requirements, and collaboration preferences.
📌 ******Default Features (can be disabled upon request)**
✅ Session Export – Enable a pop-up to export session data immediately after the session ends.
✅ Mobile FullHD Support – Enable Full HD video quality on supported mobile devices.
✅ Show Detailed Video Quality – Display advanced video quality information for diagnostics.
✅ Realtime Translation – Provide real-time spoken translation for users.
✅ Auto-Join Room – Automatically direct users to a designated room upon login.
📦 **Session Management & Workflow**
✅ Academy Room – Host dedicated training sessions separately from regular support rooms (paid add-on).
✅ Direct Download of Session Files– Allow participants to download session files directly after it ends.
✅ Custom Session Export Subject – Personalize the subject line used in session export emails.
✅ Workflow on Remote – Seamlessly transition from a remote session to your predefined workflows.
✅ Remote Webhooks / Workflow Webhooks – Trigger custom webhooks from VSight to your systems (paid add-on).
🛠️ **Ticketing & Support System**
✅ Ticket System – Activate internal ticket handling directly inside VSight Remote.
✅ Offline Ticket – Allow users to submit tickets when experts are offline.
---
### Data Retention Settings in VSight
URL: https://vsight.io/help/data-retention-settings-in-vsight/
Category: VSight Remote · Security & Privacy
Updated: 2026-03-18
Description: Learn how VSight manages data retention for recordings, images, and documents. Configure storage policies to meet GDPR and enterprise compliance needs.
# VSight Data Retention Policy (Recordings, Images & Documents)
## Overview
VSight enables organizations to control how long **session recordings, images, and documents** are stored.
The data retention policy is **account-based and configurable**, allowing alignment with internal IT policies, data privacy regulations (such as GDPR), and cloud governance requirements.
This flexibility ensures organizations can balance **compliance, security, and operational needs**.
* * *
## What Data Is Stored in VSight?
VSight may store the following types of data:
- Session recordings (video & audio)
- Captured images during sessions
- Uploaded or shared documents (PDFs, files, annotations)
* * *
## Available Data Retention Options
VSight supports multiple retention configurations:
- No File Storing (no data is saved)
- Unlimited Storing
- 1 Month
- 2 Months
- 3 Months
- 6 Months
- 1 Year
These options allow organizations to define a **data retention policy for VSight Remote usage** based on their compliance requirements.
* * *
## How to Change Data Retention Settings
To modify your VSight data retention policy:
1. Send an email from your **registered admin account**
2. Specify your desired retention period
3. Contact: **[support@vsight.io](mailto:support@vsight.io)**
The VSight support team will apply the configuration at the account level.
* * *
## Default Data Retention Behavior
- Data retention is **not fixed globally**
- It depends on your **account configuration**
- If not explicitly defined, the default setting may vary depending on deployment
* * *
## Important Notes (Security & Compliance)
- Retention is configured at the **account level (not per user or session)**
- Data is stored on **GDPR-compliant infrastructure (EU or US regions)**
- Suitable for enterprise environments requiring **data governance and auditability**
* * *
## Best Practices for Choosing a Retention Period
### Recommended Configurations
- **3–6 months** → balanced approach (auditability + storage efficiency)
- **1–3 months** → strict compliance (e.g. regulated industries)
- **1 year / unlimited** → training, quality assurance, knowledge retention
- **No storage** → high-security environments (e.g. sensitive operations)
* * *
### Advantages
- Flexible retention policies for different industries
- Supports strict privacy requirements (including zero storage)
- Centralized control simplifies governance
- Compatible with enterprise compliance frameworks
---
### Device & Integration Support
URL: https://vsight.io/help/device-and-integration-support/
Category: VSight Remote · Device & Integration Support
Updated: 2025-07-21
Description: Discover device compatibility, integrations, and network tips for seamless AR Remote Support with VSight Remote, enhancing augmented reality remote assistance.
## **Device Support**
VSight Remote supports a wide range of devices, including **smartphones, tablets, desktops, and smart glasses**, providing flexibility for users in different environments.
### **iOS Devices**
✅ **iOS 13 or later** is required for compatibility.
✅ Supported devices include:
- **iPhone 8 or later**.
- **iPad Pro 2017 or later**.
✅ Devices must support **ARKit** for AR+ features.
### **Android Devices**
✅ **Android 8.0 or later** is required.
✅ Minimum hardware specifications:
- **1.5 GB RAM**.
- **1.5 GHz core speed**.
✅ AR+ features require **ARCore** support.
### **Web & Browser Support**
✅ Access VSight Remote directly via the **web app**: [app.vsight.io](https://app.vsight.io/).
✅ Download the **Android APK** directly at: [VSight Remote APK](https://app.vsight.io/downloads/remote/apk).
## **Integration Support**
VSight Remote offers extensive integration options to enhance workflow efficiency and connect with existing enterprise tools.
### **Pre-Built Integrations**
✅ **CRM & Business Tools** integration with:
- **Salesforce**.
- **HubSpot**.
- **SAP**.
- **Outlook**.
### **Custom API Integrations**
✅ **Open API support** to connect VSight Remote with external systems.
✅ Compatible with **Azure, AWS, and custom archive solutions**.
✅ Ability to integrate with **custom-built applications**.
### **Enterprise Features**
✅ **Single Sign-On (SSO)** integration for streamlined authentication.
✅ **Custom CRM integration** to enhance business workflows.
✅ **White-labeling options** for businesses to use VSight Remote under their own branding.
## **Port Settings**
For your users to use VSight Remote smoothly, the following ports should be open:
- **TCP port 443**
- **UDP port 3478**
- **UDP port 1025-65535** (optional for better connectivity)
Enter the following domains in the whitelist:
- \***.vsight.io**
- \***.tokbox.com**
- \***.opentok.com**
- \***.europe-west1.firebasedatabase.app**
- \***.vsight.app**
Our servers change in real time, so the IP addresses can change dynamically depending on the data traffic. By using services such as **Google Firebase**, it is also not possible for us to name static IP addresses.
## **Network Requirements**
For a smooth session of high quality, we recommend a **download and upload speed of 1 Mbit/s**. The **minimum requirement** to hold a session is a connection speed of around **350 Kbit/s**.
### **Data Consumption**
Based on experience, a session with **2-4 participants** and an **average use of platform features** requires a data volume of approximately **700 - 1,000 MB per hour**.
## **Usage of the Platform in Countries with Restricted Internet Access**
In order to use VSight Remote in countries with restricted internet access, users have to activate the checkbox "Alternative Connection Mode". All users with no restrictions can use the platform as usual.
## **Best Practices for Device & Integration Support**
✔ **Keep Devices Updated** – Ensure iOS and Android devices run the latest software for optimal performance.
✔ **Check Hardware Compatibility** – Verify that your device supports AR+ features if needed.
✔ **Utilize API Integrations** – Connect VSight Remote with business tools for seamless workflow automation.
✔ **Enable SSO** – Simplify authentication by integrating with enterprise login solutions.
✔ **Ensure Network Readiness** – Open necessary ports and whitelist domains for uninterrupted sessions.
With **VSight Remote’s multi-device support and integration capabilities**, businesses can enhance remote collaboration and operational efficiency.
📌 **Need More Help?** – See further information at [**VSight Help Center**](/help/) or [contact support](#contact-support) for assistance.
---
### Easy Access
URL: https://vsight.io/help/easy-access/
Category: VSight Workflow · Advanced Workflow Features
Updated: 2025-06-06
Description: Enable Easy Access in VSight Workflow: open workflows via QR or link, assign to users, protect with passwords, and manage QR codes for seamless SOP and digital instruction access.
## **1\. How Easy Access Works**
✅ If a user **has the VSight app installed**, scanning the QR code or clicking the link **opens the app** automatically.
✅ If a user **does not have the app installed**, the workflow **opens in a browser**.
✅ The workflow must be **saved and published** before enabling Easy Access.
## **2\. Assigning Easy Access to Users**
✅ If a workflow is assigned to **existing users**, Easy Access allows them to open the workflow directly without searching for it in a long list.
✅ **Unregistered users** can access workflows without requiring a VSight account.
## **3\. Security & Public Access**
✅ If the **QR code or link is made public** (e.g., placed as a sticker on a machine), you can **protect the workflow with a password** to restrict access.
✅ Only users who **know the password** can open the workflow.
## **4\. Managing Easy Access Links & QR Codes**
✅ You can **copy, download, or delete** the QR code and link.
✅ If you delete an Easy Access link, generating a new one will create a **completely new QR code and link**.
Easy Access in **VSight Workflow** provides a **quick and flexible way** to share workflows while maintaining control over accessibility and security.
📌 **Need More Help?** – See further information at [**VSight Help Center**](/help/) or [contact support](#contact-support) for assistance.
---
### Files & Screen Sharing
URL: https://vsight.io/help/files-and-screen-sharing/
Category: VSight Remote · File & Screen Sharing
Updated: 2025-06-26
Description: Share files documents and screens in VSight Remote to enhance AR Remote Support collaboration with seamless real time troubleshooting and workflow efficiency.
### **What is File Sharing?**
VSight Remote allows users to share important files, documents, and images to support remote troubleshooting and collaboration. Experts and co-admins can upload files before or during a session and manage access easily.
### **Key Features of File Sharing**
✅ Upload and share **PDFs, images, and documents** instantly during a session.
✅ **Pre-upload files** before a session to ensure quick access.
✅ **Send files to session chat** for immediate use.
✅ **Download shared files** for further review.
✅ Store and archive **session-related files** for future reference.
### **How to Share Files**
**On Web Application**
1️⃣ **Join a Session:** Enter a VSight session either via log in or guest access.
2️⃣ **Upload a File:** Click on the upload button in the chat window and select the file from your device or simply drag and drop a file to the chat window.
3️⃣ **Share with Participants:** Once uploaded, the file will be visible to all participants in the session to collaborate.
4️⃣ **Download Option:** Participants can download shared files for further use by clicking on three dots next to the file.
**On Mobile Devices and Smart Glasses**
1️⃣ **Join a Session:** Enter a VSight session either via log in or guest access.
2️⃣ **Upload a File:** Click on the chat icon, then click the upload button in the chat window and select the file from your device.
3️⃣ **Share with Participants:** Once uploaded, the file will be visible to all participants in the session.
### **What is the Files Section?**
The **Files section** in VSight Remote is a centralized location where experts and co-admins can store and manage files for remote sessions. This section allows users to **upload, organize, and retrieve documents, images, and other essential materials** needed for collaboration. The files remain accessible until they are manually deleted, ensuring that relevant data is always available when required.
### **How to Use the Files Section**
1️⃣ **Uploading Files** – Navigate to the Files section and select the upload option to add documents, images, or other supported file types.
2️⃣ **Accessing Files in a Session** – Click the three-dot menu next to a file and select **“Send to session”** to make it available in the chat window.
3️⃣ **Archiving Files** – Keep session-related images or documents stored safely in the Files section for future reference by sending them from the chat to the files section.
4️⃣ **Deleting Files** – Remove outdated or unnecessary files to maintain a clean and efficient workspace.
📌 **Important:**
✔ The **files function is only available in Room mode**.
✔ To enable file access for subscribers **without an expert in a room**, contact your account administrator.
✔ The size limit is 500 MB per file. There is no limit on the number of files.
## **Screen Sharing in VSight Remote**
### **What is Screen Sharing?**
Screen sharing in VSight Remote allows users to share their **entire screen, application window, or browser tab** in real time. This helps remote teams visualize problems, provide guidance, and offer hands-on support.
### **Key Features of Screen Sharing**
✅ **Share your screen** for live demonstrations and troubleshooting.
✅ **Choose specific windows** or applications to present.
### **How to Share Your Screen**
1️⃣ **Join or Start a Session** – Open a VSight Remote Assistance session.
2️⃣ **Click on the Screen Share Button** – Located in the toolbar.
3️⃣ **Select What to Share** – Choose **full screen, application window, or browser tab**.
4️⃣ **Start Sharing** – Click **“Share”** to broadcast your screen.
## **Best Practices for File and Screen Sharing**
✅ **Ensure a Stable Internet Connection** – Prevent interruptions.
✅ **Label Shared Files Clearly** – Organize files with proper names.
✅ **Use High-Quality Documents** – Ensure legibility for all participants.
✅ **Communicate Before Sharing** – Notify users to keep them engaged.
By following these steps, you can maximize the benefits of **VSight Remote’s file and screen sharing features**, improving workflow efficiency and remote collaboration.
📌 **Need More Help?** – See further information at [**VSight Help Center**](/help/) or [contact support](#contact-support) for assistance.
---
### General Settings
URL: https://vsight.io/help/general-settings/
Category: VSight Remote · Account & Subscription Management
Updated: 2025-06-26
Description: Manage webhook integration 2FA password policies and usage reports to optimize security and performance for VSight Remote AR Remote Assistance platform.
## **Key Settings in VSight Remote**
### **1\. Webhook Integration**
✅ Add a **webhook** to connect VSight Remote with external applications for automated data transfer and notifications.
### **2\. Weekly Usage Reports**
✅ Define a **recipient list** for weekly reports summarizing platform usage and activity.
### **3\. Time Zone Configuration**
✅ Adjust the **time zone** settings to ensure accurate scheduling and reporting.
### **4\. Password Policy**
✅ Set and enforce a **password policy** for users, including requirements for complexity, expiration, and history.
### **5\. Contact Information**
✅ Add or update **contact details** for support, administrative inquiries, or company-specific needs.
### **6\. Two-Factor Authentication (2FA)**
✅ Enable **2FA** for additional security when logging into the platform.
### **7\. General Requirements**
✅ View a summary of **system requirements and best practices** to ensure optimal performance of VSight Remote.
By managing these settings, administrators can enhance security, improve platform efficiency, and ensure a smooth user experience in **VSight Remote**.
📌 **Need More Help?** – See further information at [**VSight Help Center**](/help/) or [contact support](#contact-support) for assistance.
---
### Guest Access & Field ID Code
URL: https://vsight.io/help/guest-access-and-field-id-code/
Category: VSight Remote · Hosting & Joining Sessions
Updated: 2025-06-06
Description: Enable easy AR Remote Assistance with guest access and field ID in VSight Remote for quick external user support without account setup or login credentials.
### **Guest Access**
Guest Access allows non-VSight users to join a remote session via a **direct link or QR code**, making it easy for external participants to receive real-time assistance.
✅ _Key Benefits:_
- **No Account Required** – Guests can join instantly without signing up.
- **Simple Access via Link or QR Code** – Quick entry for external collaborators.
- **Full Participation** – Guests can use all necessary functions during the session.
#### **How to Invite a Guest**
**On Web Application**
1️⃣ Start a **new session** in VSight Connected Worker Platform.
2️⃣ Go to **Settings** tab.
3️⃣ Click **C****reate Guest Access** and generate a **session link** or **QR code**.
4️⃣ Copy the link or share directly via email, WhatsApp, or SMS.
5️⃣ The guest clicks the link, enters their name, and joins the session.
✅ _Tip:_ Ensure guests allow **microphone and camera access** for optimal communication.
📌 _Important_: Sending an invitation via text message is a **paid add-on**. Please contact your **account administrator** before using this feature.
**On Mobile App (iOS and Android)**
1️⃣ Join a **session** on VSight Remote app.
2️⃣ Click on **Invitation Icon** (10).
3️⃣ Copy the link or share via chosen communication channel.
4️⃣ The guest clicks the link, enters their name, and joins the session.
**On Smart Glasses**
1️⃣ Join a **session** on VSight Remote app.
2️⃣ Select **Invitation Icon** (10).
3️⃣ Using voice commands, share via chosen communication channel.
4️⃣ The guest clicks the link, enters their name, and joins the session.
### **Field ID**
Field ID is a **6-digit code** used to connect field workers or external users with VSight experts. It enables quick access to remote support sessions without requiring login credentials.
✅ _Key Benefits:_
- **Fast and Secure Connection** – Users can join by entering a simple code.
- **No Account Needed** – Ideal for field technicians and remote workers.
- **Seamless Expert Support** – Instant access to expert guidance and troubleshooting.
#### **How to Use Field ID**
1️⃣ Open the **VSight Remote App** on a mobile device or smart glasses.
2️⃣ Locate the **6-digit Field ID code** on the login screen.
3️⃣ The expert enters the **Field ID** in their VSight Remote session.
4️⃣ Click **Connect**, and the user is instantly joined to the session.
✅ _Pro Tip:_ Ensure a **stable internet connection** for a smooth experience.
📌 **Need More Help?** – See further information at [**VSight Help Center**](/help/) or [contact support](#contact-support) for assistance.
---
### Installing Outlook Add-in
URL: https://vsight.io/help/installing-outlook-add-in/
Category: VSight Remote · Hosting & Joining Sessions
Updated: 2025-05-27
Description: Step-by-step guide to manually sideload the VSight AR Remote Assistance Outlook add-in: download the manifest, use aka.ms/olksideload, add from file, enable permissions, and start scheduling AR support meetings.
## **Permissions Granted**
✅ The VSight add-in **modifies calendar event content** in Outlook to insert VSight Remote meeting details.
✅ Users must have the **correct permissions** to install add-ins (IT admin approval may be required).
# **Installing a Custom Add-In from a File in the New Outlook**
Follow the steps below to install the VSight Outlook Add-in manually using the new Outlook experience:
1️⃣ **Download the manifest file** for the Outlook Add-in from this link:
🔗 [https://outlook.vsight.io/manifest.xml](https://outlook.vsight.io/manifest.xml)
2️⃣ In your preferred browser, go to: [https://aka.ms/olksideload](https://aka.ms/olksideload).
This will open **Outlook on the web** and automatically load the **Add-Ins for Outlook** dialog after a few seconds.
3️⃣ In the Add-Ins dialog, click on **“My add-ins”**.
4️⃣ Under **Custom Add-ins**, select **“Add a custom add-in”** and choose **“Add from File”**.
📌 _Note: The “Add from URL” option is no longer available. If you have a URL, first download the add-in file using your browser, then upload it using the “Add from File” option._
5️⃣ Locate the **downloaded XML file** from Step 1 on your device.
6️⃣ Select the file and click **“Open”** to install the add-in.
✅ The VSight Outlook Add-in will now appear under **“My add-ins”** and is ready for use in your Outlook calendar.
For more information, visit [Microsoft's Support page](https://support.microsoft.com/en-us/office/use-add-ins-in-outlook-1ee261f9-49bf-4ba6-b3e2-2ba7bcab64c8#bkmk_classic_installcustom=&picktab=new_outlook "https://support.microsoft.com/en-us/office/use-add-ins-in-outlook-1ee261f9-49bf-4ba6-b3e2-2ba7bcab64c8#bkmk_classic_installcustom=&picktab=new_outlook") about installing add-ins.
---
### Installing VSight Remote on Smart Glasses
URL: https://vsight.io/help/installing-vsight-remote-on-smart-glasses/
Category: VSight Remote · Getting Started
Updated: 2025-11-20
Description: Learn to install the VSight AR remote assistance APK on RealWear, Vuzix, Epson Moverio, Google Glass EE, Rokid & Moziware Cimo with troubleshooting tips.
VSight Remote empowers field teams to collaborate seamlessly with remote experts using smart glasses. This article provides comprehensive installation instructions for RealWear, Vuzix, Epson, and other supported smart glasses, including download links and setup steps.
**🚀 Supported Smart Glasses**
- ✅ **RealWear**: HMT-1, HMT-1Z1, Navigator 500, Navigator 520
- ✅ **Vuzix**: M300, M300XL, M400, M4000, Blade
- ✅ **Epson Moverio**: BT-35E, BT-40, BT-45
- ✅ **Google Glass Enterprise Edition**
- ✅ **Rokid**: Glass 2, X-Craft
- ✅ **Moziware**: Cimo
* * *
**🔗 APK Download Links**
- General VSight Remote APK: [https://app.vsight.io/downloads/remote/apk](https://app.vsight.io/downloads/remote/apk)
- Epson BT-35E APK: [https://app.vsight.io/downloads/remote/epson/apk](https://app.vsight.io/downloads/remote/epson/apk)
* * *
**🧑💼 RealWear Smart Glasses (HMT-1, HMT-1Z1, Navigator Series)**
**Step 1: Set Up Vysor**
1. Download Vysor from [vysor.io](https://www.vysor.io/) and install it on your PC or Mac.
2. Connect your RealWear device to the computer using a USB cable.
3. Open Vysor. Once detected, click "View" to mirror the device screen.
**Step 2: Install the APK**
1. Download the VSight APK file to your computer.
2. Drag the APK into the mirrored Vysor window.
3. Wait a couple of minutes until the installation is completed.
**Step 3: Launch VSight Remote**
1. On your RealWear device, say "My Programs".
2. Find and launch the VSight Remote app.
**ℹ️ Alternative Installation via Account Manager** Account Managers can install the VSight Remote app remotely on RealWear devices by providing the device's serial number. Contact your VSight representative for assistance.
📌 _Important_: If you encounter issues with Vysor or device connectivity, first ensure that all drivers for your device are up to date and that USB debugging is enabled on the device.
* * *
**🧑💼 **RealWear Smart Glasses (HMT-1, HMT-1Z1, Navigator Series) via Foresight (HMT-1, HMT-1Z1, Navigator Series)****
If you already have a Realwear Foresight account, you can add VSight application to your device automatically.
****Step 1: Set Up Realwear Foresight****
1. Login to Foresight.
2. Select Apps / Enterprise / Add icon
3. Download the VSight APK file to your computer via: : [https://app.vsight.io/downloads/remote/apk](https://app.vsight.io/downloads/remote/apk)
4. Upload apk via button and type 'VSight Remote' to application name. Select Publish.
5. Select the device you want to install VSight app on Devices menu.
6. Select Applications
7. Select Enterprise Apps and Select VSight Remote install button.
8. VSight Remote application will be available on your Realwear device menu.
********
****Step 2: Launch VSight Remote****
1. On your RealWear device, say "My Programs".
2. Find and launch the VSight Remote app.
* * *
**📝 Vuzix M-Series (M300, M300XL, M400, M4000, Blade)**
**Manual Installation via USB**
1. Download the APK to your computer.
2. Connect the Vuzix device via USB and enable File Transfer.
3. Copy the APK to internal storage.
4. Use the File Manager on the glasses to install the APK.
More info: [Vuzix USB Installation Guide](https://support.vuzix.com/docs/can-i-install-applications-on-my-m-series-device-using-usb-1)
* * *
**👓 Epson Moverio (BT-35E, BT-40, BT-45)**
**Installation Steps**
1. Download the correct APK for your model.
2. Transfer the APK using USB or microSD card.
3. On the glasses, open File Manager and install the APK by tapping the file.
More info: [Epson Setup Guide](https://support.epson.net/setupnavi/?LG2=EN&OSC=WS&PINF=category&GROUP=smart_glasses)
* * *
**🧑💼 Moziware Smart Glasses (cimo)**
**Step 1: Set Up Vysor**
1. Download Vysor from [vysor.io](https://www.vysor.io/) and install it on your PC or Mac.
2. Connect your Moziware device to the computer using a USB cable.
3. Open Vysor. Once detected, click "View" to mirror the device screen.
**Step 2: Install the APK**
1. Download the VSight APK file to your computer.
2. Drag the APK into the mirrored Vysor window.
3. Wait a couple of minutes until the installation is completed.
**Step 3: Launch VSight Remote**
1. On your Moziware device, say "More Apps".
2. Find and launch the VSight Remote app.
📌 _Important_: If you encounter issues with Vysor or device connectivity, first ensure that all drivers for your device are up to date and that USB debugging is enabled on the device.
[
](https://support.epson.net/setupnavi/?LG2=EN&OSC=WS&PINF=category&GROUP=smart_glasses)
[I](https://support.epson.net/setupnavi/?LG2=EN&OSC=WS&PINF=category&GROUP=smart_glasses)f you are having trouble with installing the VSight Remote application, please contact your VSight responsible.
---
### Installing VSight Workflow on Smart Glasses
URL: https://vsight.io/help/installing-vsight-workflow-on-smart-glasses/
Category: VSight Workflow · Getting Started
Updated: 2025-11-20
Description: Step-by-step APK install for RealWear, Vuzix, Epson Moverio, Google Glass EE, Rokid, Moziware Cimo. Includes troubleshooting and remote Account Manager option.
**🚀 Supported Smart Glasses**
- ✅ **RealWear**: HMT-1, HMT-1Z1, Navigator 500, Navigator 520
- ✅ **Vuzix**: M300, M300XL, M400, M4000, Blade
- ✅ **Epson Moverio**: BT-300, BT-350, BT-35E, BT-40, BT-45
- ✅ **Google Glass Enterprise Edition**
- ✅ **Rokid**: Glass 2, X-Craft
- ✅ **Moziware**: Cimo
* * *
**🔗 APK Download Links**
- VSight Workflow APK: [https://app.vsight.io/downloads/workflow/apk](https://app.vsight.io/downloads/workflow/apk)
* * *
**🧑💼 RealWear Smart Glasses (HMT-1, HMT-1Z1, Navigator Series)**
**Step 1: Set Up Vysor**
1. Download Vysor from [vysor.io](https://www.vysor.io/) and install it on your PC or Mac.
2. Connect your RealWear device to the computer using a USB cable.
3. Open Vysor. Once detected, click "View" to mirror the device screen.
**Step 2: Install the APK**
1. Download the VSight APK file to your computer.
2. Drag the APK into the mirrored Vysor window.
3. Wait a couple of minutes until the installation is completed.
**Step 3: Launch VSight Workflow**
1. On your RealWear device, say "My Programs".
2. Find and launch the VSight Workflow app.
**ℹ️ Alternative Installation via Account Manager** Account Managers can install the VSight Workflow app remotely on RealWear devices by providing the device's serial number. Contact your VSight representative for assistance.
📌 _Important_: If you encounter issues with Vysor or device connectivity, first ensure that all drivers for your device are up to date and that USB debugging is enabled on the device.
* * *
**📝 Vuzix M-Series (M300, M300XL, M400, M4000, Blade)**
**Manual Installation via USB**
1. Download the APK to your computer.
2. Connect the Vuzix device via USB and enable File Transfer.
3. Copy the APK to internal storage.
4. Use the File Manager on the glasses to install the APK.
More info: [Vuzix USB Installation Guide](https://support.vuzix.com/docs/can-i-install-applications-on-my-m-series-device-using-usb-1)
* * *
**👓 Epson Moverio (BT-300, BT-350, BT-35E, BT-40, BT-45)**
**Installation Steps**
1. Download the correct APK for your model.
2. Transfer the APK using USB or microSD card.
3. On the glasses, open File Manager and install the APK by tapping the file.
More info: [Epson Setup Guide](https://support.epson.net/setupnavi/?LG2=EN&OSC=WS&PINF=category&GROUP=smart_glasses)
* * *
**🧑💼 Moziware Smart Glasses (cimo)**
**Step 1: Set Up Vysor**
1. Download Vysor from [vysor.io](https://www.vysor.io/) and install it on your PC or Mac.
2. Connect your Moziware device to the computer using a USB cable.
3. Open Vysor. Once detected, click "View" to mirror the device screen.
**Step 2: Install the APK**
1. Download the VSight APK file to your computer.
2. Drag the APK into the mirrored Vysor window.
3. Wait a couple of minutes until the installation is completed.
**Step 3: Launch VSight Workflow**
1. On your Moziware device, say "More Apps".
2. Find and launch the VSight Workflow app.
📌 _Important_: If you encounter issues with Vysor or device connectivity, first ensure that all drivers for your device are up to date and that USB debugging is enabled on the device.
[
](https://support.epson.net/setupnavi/?LG2=EN&OSC=WS&PINF=category&GROUP=smart_glasses)
[I](https://support.epson.net/setupnavi/?LG2=EN&OSC=WS&PINF=category&GROUP=smart_glasses)f you are having trouble with installing the VSight Workflow application, please contact your VSight responsible.
---
### Instant Call
URL: https://vsight.io/help/instant-call/
Category: VSight Remote · Hosting & Joining Sessions
Updated: 2025-06-06
Description: Start instant AR Remote Assistance calls with multiple users on web mobile or smart glasses using VSight Remote for seamless augmented reality remote support.
### **What Is Instant Call?**
Instant Call enables users to connect with one or multiple participants immediately without prior scheduling. Unlike Meetings or Work Groups, an Instant Call does not require predefined invitations or setup, making it easy to connect with any user.
✅ _Key Benefits:_
- **Immediate Connection** – Start a call instantly with any available contact.
- **Multi-User Support** – Connect with individuals or multiple participants in a group call.
- **No Scheduling Needed** – No prior setup or invitations are required.
- **Seamless Device Compatibility** – Join from web, mobile, or smart glasses.
### **How to Start an Instant Call**
#### **On Desktop or Web Application**
1️⃣ Open the **VSight Connected Worker Platform** and log in.
2️⃣ Click on **New Remote Session** button and select **Start an Instant Call**
3️⃣ Select the user(s) you want to call.
✅ _Tip:_ Ensure your browser supports microphone and camera access for optimal performance.
#### **On Mobile Devices (iOS & Android)**
1️⃣ Open the **VSight Remote App**.
2️⃣ Go to the **Users** tab. 3️⃣ Tap on the desired contact(s).
4️⃣ Click **Call** **Selected Users** to start an instant session.
✅ _Pro Tip:_ Use a strong Wi-Fi connection for a stable video and audio experience.
#### **On Smart Glasses**
1️⃣ Open the **VSight Remote App** on your smart glasses.
2️⃣ Navigate to the **Users** tab.
3️⃣ Select the contact(s) and use **voice commands** to initiate the call.
✅ _Tip:_ Keep your smart glasses fully charged for uninterrupted calls.
By leveraging the Instant Call function in VSight Remote, users can improve response times, enhance communication, and provide real-time support effortlessly.
📌 **Need More Help?** – See further information at [**VSight Help Center**](/help/) or [contact support](#contact-support) for assistance.
---
### Introduction to VSight Remote
URL: https://vsight.io/help/introduction-to-vsight-remote/
Category: VSight Remote · Getting Started
Updated: 2025-06-26
Description: Learn how VSight Remote transforms remote collaboration with live AR support, annotations, and real-time troubleshooting—reducing downtime and improving efficiency across industries. #AR #RemoteAssistance #VSightRemote
## What is VSight Remote?
VSight Remote is an advanced **Augmented Reality (AR)-powered remote assistance platform** that enables teams to collaborate in real-time, no matter where they are. Designed for industries such as **manufacturing, field service, energy, and logistics**, VSight Remote helps experts and technicians **solve problems faster**, reduce downtime, and improve operational efficiency.
With **live video streaming, AR annotations, file sharing, and multi-device support**, VSight Remote brings hands-free, interactive support to your workflow—whether you’re using a smartphone, tablet, or smart glasses.
##
Key Features of VSight Remote
✅ **AR Annotations & Markers** – Place persistent 3D markers on real-world objects to guide remote users with AR+ feature
✅ **Live Video & Audio Communication** – Connect instantly with experts for real-time troubleshooting.
✅ **File & Screen Sharing** – Share documents, PDFs, images, and even 3D files during a session.
✅ **Snapshot & PDF Collaboration** – Capture session snapshots, share photos and PDFs, and annotate them with **markups, notes, and instructions** to guide field users, highlight issues, or provide step-by-step solutions for better remote support.
✅ **Multi-Device Support** – Use VSight Remote on smartphones, tablets, desktops, and smart glasses.
✅ **Session Recording & Reporting** – Save and analyze sessions for **future reference and training**, and export annotated snapshots and PDFs as reports to document issues, provide instructions, or improve workflow efficiency.
## How VSight Remote Works
1️⃣ **Start a Remote Session** – Host or join a session from any device with an internet connection.
2️⃣ **Enable AR-Powered Support** – Use AR annotations, 3D markers, and shared files to assist remote workers.
3️⃣ **Collaborate Efficiently** – Communicate through video/audio, share screens, and provide hands-free guidance.
4️⃣ **Capture & Save Data** – Take snapshots, annotate PDFs, and generate reports for documentation.
## Who Can Benefit from VSight Remote?
🔹 **Field Technicians & Engineers** – Get instant guidance from remote experts.
🔹 **Manufacturers** – Streamline maintenance, repair, and quality control.
🔹 **Logistics & Warehousing Teams** – Improve equipment troubleshooting and training.
🔹 **Healthcare & Medical Teams** – Enhance remote consultations and medical device support.
🔹 **Education & Training** – Deliver interactive, hands-on learning experiences.
## Why Choose VSight Remote?
🚀 **Reduce Downtime** – Solve technical issues faster with real-time remote support.
📉 **Cut Costs** – Minimize travel expenses by enabling remote troubleshooting.
💡 **Increase Efficiency** – Empower teams with hands-free AR collaboration.
🔒 **Secure & Scalable** – Enterprise-grade security ensures data protection and compliance
📌 **Need More Help?** – See further information at [**VSight Help Center**](/help/) or [contact support](#contact-support) for assistance.
---
### Joining a Session & User Interface Overview
URL: https://vsight.io/help/joining-a-session-and-user-interface-overview/
Category: VSight Remote · Hosting & Joining Sessions
Updated: 2025-05-27
Description: Learn to join VSight AR remote sessions, grant camera/mic access, and use session UI tools—record, screen share, AR+ mode, reactions—on web, mobile & smart glasses.
### **Join a Session**
For the first session, you will be asked to allow the application access to your **camera and microphone**. This approval is necessary for VSight Remote to function, even if you choose to keep your camera and microphone turned off during the session.
✅ _Tip:_ If you do not want to issue consent at each session, click **“Allow on every visit”**.
By clicking on the **camera and microphone icon**, you can control whether they are active or inactive when entering the session. Under **Settings** in the corner, you can select between available cameras and microphones. Click **Join** to start a session.
📌 _Important:_ Your camera/microphone must not be in use by another application at the same time (e.g., during a Teams meeting) as it can disrupt the VSight Session.
### **User Interface**
The user interface of the VSight Remote Session in the web application is identical, no matter whether you start the session via a call, a meeting, or a work group.
#### **Main Interface Overview**
**Web application**
When you join a session in VSight Remote, you will see the main interface, which includes:
1️⃣ **Session Duration** – Displays the elapsed time of the session.
2️⃣ & 3️⃣ **Microphone & Camera Settings** – Click on the microphone or camera icon to activate or deactivate them. To change the audio/video source during the session, select the microphone or camera from the drop-down menu next to the respective icon.
📌 _Important:_ If your internet connection is unstable, your video stream will automatically stop and switch to audio-only mode.
4️⃣ **Leave Session** – Click this icon to exit the session.
5️⃣ **Record Session** – To record a session manually, click the **Record** icon. A second click will stop the recording. Every recording is automatically stored in the admin panel.
6️⃣ **Share Screen** – Click the **Share Screen** icon to display your screen to all other users in the session. A second click on the icon will stop the screen sharing.
7️⃣ **Real-Time Translation** – Click the **Translation** icon to start real-time translation. Select the language you are speaking and your target language.
8️⃣ **Send Reactions** – Click the **Reaction** icon to send a **thumbs up** or **thumbs down**. Your chosen reaction, along with your name, will be displayed to all users in the main video stream for about **2 seconds**.
9️⃣ **Side Menu** – Click this button to collapse or expand the side menu.
**Mobile Devices (iOS and Android) and Smart Glasses**
1️⃣ **Arrangement of Streams** – In regular live stream mode, your camera feed appears in the center of your screen, while the streams of other participants are listed on the left. Use the white arrows to switch between video streams.
2️⃣ **Mute Yourself** – Use the microphone icon to mute or unmute your microphone.
3️⃣ **Switch Camera** – Click the rotatable photo camera icon to switch between the front and back camera of your device.
4️⃣ **Flash** – If your device has a flash, activate it here to increase illumination.
5️⃣ **Zoom** – Adjust the zoom of your mobile device’s camera.
6️⃣ **AR+ Mode** – Click on the AR+ icon to initiate Augmented Reality mode. The software scans and recognizes surfaces to place 3D annotations in the live stream.
7️⃣ **Snapshot** – Take a snapshot of the video live stream with a maximum resolution of **720x1280**.
8️⃣ **HD Picture** – Click on the HD camera icon to take a high-resolution picture, which will be displayed in the chat history for collaboration.
9️⃣ **Chat** – Send text messages and view the session transcript.
🔟 **Add Participants** – Click this icon to generate a guest access link and QR code for easy sharing.
1️⃣1️⃣ **Leave Session** – To exit, tap this button. If the session was started by a call, the caller can choose whether to end the session for all or let participants continue.
📌 _Important:_ Web application users can remotely control your camera’s flash and zoom, as well as take images via the snapshot function.
📌 _Important:_ User interface for smart glasses is identical with numbers added to each function for an easier voice control.
⚠️ _Session Duration:_ The session remains active until the last expert leaves, and meeting links and guest access credentials remain valid until all users exit
📌 **Need More Help?** – See further information at [**VSight Help Center**](/help/) or [contact support](#contact-support) for assistance.
---
### Languages
URL: https://vsight.io/help/languages/
Category: VSight Workflow · Advanced Workflow Features
Updated: 2025-06-26
Description: Enable multi-language support in VSight Workflow with manual and auto translations for digital work instructions and standard operating procedures worldwide
## **1\. Adding Languages to a Workflow**
✅ Once a workflow is **completed**, you can add additional languages.
✅ Click on the **language option at the top of the screen**.
✅ Add as many languages as needed.
## **2\. Translation Options**
✅ **Manual Translation** – Enter translations manually for each step.
✅ **Auto Translation** – Use the built-in auto-translation function for quick translations.
✅ You can **edit auto-translated text** to ensure accuracy.
By adding multiple languages, **VSight Workflow** enables seamless communication and usability across different regions.
📌 **Need More Help?** – See further information at [**VSight Help Center**](/help/) or [contact support](#contact-support) for assistance.
---
### Live Stream, Image & PDF Collaboration
URL: https://vsight.io/help/live-stream-image-and-pdf-collaboration/
Category: VSight Remote · AR Features & Tools
Updated: 2025-05-27
Description: Experience VSight AR remote assistance collaboration tools: live stream pointers, customizable annotations on files/PDFs/images, HD snapshots, and seamless sharing.
### **Live Stream Collaboration**
✅ **Pointer Tool** – Highlight areas on the live stream for clear visual guidance.
✅ **Color & Shape Customization** – Choose pointer colors and shapes for better visibility.
✅ **User Identification** – Pointer movements display the user’s name for clarity.
✅ **Easy Activation & Exit** – Activate via the hand icon and exit with the red cross.
📌 _Important__:_ This function requires the other user’s camera to be active and transmitting a live stream.
**How to Start Live Stream Collaboration**
1️⃣ Enable **Live Pointer**.
2️⃣ Select Pointer **color**.
3️⃣ Select Pointer **shape**.
4️⃣ **Annotate** on live video feed.
### **File Collaboration**
VSight Remote supports pdf and image collaboration with annotation tools and real-time sharing features.
✅ **Supported File Types** – Upload and collaborate on PNG, JPEG, JPG, and PDF files.
✅ **Snapshot & Image Capture** – Save snapshots in chat for editing and documentation.
✅ **HD Images** – Capture high quality images for collaboration in poor network conditions.
✅ **Instant File Access** – Click on files in chat to open them for annotation.
### **PDF Collaboration**
1️⃣ **Undo & Redo** – Use arrow keys to revert or restore annotations.
2️⃣ **Reset** - Remove all annotations.
3️⃣ **Zoom** – Adjust view with magnification tools.
4️⃣ **Navigation** – Adjust view with navigation tools.
5️⃣ **Show/ hide** \- shows or hides annotation options
**6️⃣ Color & Stroke Selection** – Customize annotations with various colors and thickness options.
**7️⃣ Freehand Drawing & Shapes** – Use the pen tool for drawings.
8️⃣ **Text Fields** – Insert and edit text boxes for clear documentation.
9️⃣ **Shapes –** add scalable shapes.
**🔟 Save & Download** – Capture and save edits as a .JPEG file, automatically listed in chat.
_📌 Important:_ Once placed, annotations cannot be moved but can be undone. Only web app users can save edited versions.
_📌 Important:_ It is not possible to annotate from android devices (mobiles and smart glasses).
### **Image Collaboration**
Collaboration on images files offers additional functionalities combined with the ones shown in pdf collaboration. Additional functions include:
1️⃣ **Live Pointer** – Use to point directly on image.
2️⃣ **Move** - Adjust already placed annotations.
3️⃣ **Warning Signs** – Select from a list of possible symbols to warn about rotation direction or any possible hazard.
4️⃣ **Download** – Download the edited version.
_Collaboration on Web and iOS versions_
_Collaboration on Android mobile app_
✅ _Tip_: the final version of collaboration is always saved automatically once it is closed and displayed in the chat, as well as session export, so there is no need to download each time.
📌 **Need More Help?** – See further information at [**VSight Help Center**](/help/) or [contact support](#contact-support) for assistance.
---
### Managing Child Accounts - Sub Domains & Sharing Workflows in VSight
URL: https://vsight.io/help/managing-child-accounts-sub-domains-and-sharing-workflows-in-vsight/
Category: VSight Workflow · Advanced Workflow Features
Updated: 2026-02-26
Description: Guide to managing parent–child accounts, workflow sharing, permissions, and usage limits in VSight Connected Worker Platform for multi-site organizations.
# Managing Child Accounts & Workflow Sharing in VSight
## Overview
VSight now supports a **Parent–Child Account structure**, enabling organizations with multiple domains, subsidiaries, or sites to:
- Centrally manage and distribute workflows
- Share approved workflows from a master (parent) account
- Keep each domain’s data isolated and secure
- Track usage and submissions per domain
> **TL;DR:** VSight’s Parent–Child Account structure allows central administrators to securely share workflows across multiple domains while maintaining data isolation. Parent accounts control distribution, access, and usage limits, while child accounts execute workflows independently. This enables scalable, multi-site governance without losing local operational control.
This feature is ideal for enterprises operating across multiple locations while maintaining centralized governance.
* * *
## What Is a Child Account?
A **Child Account** is a separate VSight domain linked to a **Parent (Master) Account**.
- The Parent Account creates and owns shared workflows.
- The Child Account receives selected workflows in read-only mode.
- Each child domain keeps its own users, reports, and submissions.
- Child accounts cannot see each other’s data.
* * *
## Account Hierarchy Structure
### Parent Account
- Can create and publish workflows
- Can select which child accounts can access each workflow
- Can monitor usage across domains (if enabled)
### Child Account
- Can view shared workflows (published only)
- Can assign shared workflows to its own users
- Can generate guest links for shared workflows
- Cannot edit or modify parent workflows
* * *
## 1\. How to Share a Workflow with Child Accounts (Parent Admin)
### Step-by-step:
1. Go to **Workflows**
2. Click **Options** next to the workflow
3. Select **Sharing**
4. Choose which child accounts should access this workflow
5. Click **Save Sharing Settings**
### Once shared:
- The workflow becomes visible in selected child accounts.
- Only the published version is visible.
- Any future updates published by the parent are automatically reflected in all shared child accounts.
* * *
## 2\. How Shared Workflows Appear in Child Accounts
In the child account:
- Shared workflows appear in the **Manage Workflows** list.
- They are clearly marked as shared.
- They are read-only (cannot be edited).
* * *
## 3\. Assigning Shared Workflows to Users (Child Admin)
Even though a workflow is shared, it is **not automatically visible to all users**.
The child admin must assign it.
### To assign users:
1. Go to **Workflows**
2. Click **Options**
3. Select **Users**
4. Assign the workflow to specific users
Only assigned users will see the shared workflow in their list.
* * *
## 4\. Guest Access for Shared Workflows (Child Account)
Child accounts can generate:
- Guest links
- QR codes
For shared workflows.
### Important:
- The workflow content comes from the parent account.
- The submission/report is stored in the child account.
- If sharing is removed later, guest links will stop working.
* * *
## 5\. What Happens When Sharing Is Removed?
If the parent removes a child from the sharing list:
- The workflow disappears from the child dashboard
- Users cannot start new submissions
- Guest links stop working
- Existing reports remain stored in the child account
- Historical data remains available for analytics
* * *
## 6\. Data & Reporting Structure
Each child account maintains:
- Its own users
- Its own submissions
- Its own reports
- Its own analytics
The parent workflow remains consistent across domains, enabling clean aggregated reporting (if organization analytics is enabled).
* * *
## 7\. Security & Access Control
VSight ensures:
- Complete account isolation between domains
- Role-based access control
- Child accounts cannot access other child data
- Shared workflows are read-only
- Only assigned users can see shared workflows
- Draft workflows remain private to parent
* * *
## 8\. Usage Limits and Governance Controls
Parent Account administrators can define operational limits for each child account, including:
- Maximum number of users
- Maximum number of workflows that can be created
- Maximum number of workflow submissions
These limits allow centralized governance and cost control across multi-domain organizations.
If you would like to configure or update usage limits for a child account, please contact **[support@vsight.io](mailto:support@vsight.io)**.
* * *
## 9\. Key Rules to Remember
- Sharing works only with published workflows
- Child accounts cannot edit parent workflows
- User assignment is required in child accounts
- Removing sharing immediately blocks access
- Historical submissions remain intact
* * *
## 10\. Typical Use Cases
This feature is commonly used by:
- Enterprises with multiple subsidiaries
- OEMs distributing standard procedures
- Global service networks
- Franchise-based operations
- Multi-site manufacturing groups
* * *
## 11\. Best Practice Recommendation
We recommend:
- Keeping master SOPs in the Parent Account
- Using Child Accounts for localized execution
- Assigning workflows only to relevant roles
- Reviewing sharing settings during major updates
* * *
If you need help setting up parent–child relationships or enabling workflow sharing for your organization, please contact **[support@vsight.io](mailto:support@vsight.io)**.
---
### Meetings
URL: https://vsight.io/help/meetings/
Category: VSight Remote · Hosting & Joining Sessions
Updated: 2025-05-27
Description: Schedule VSight AR remote meetings with email invites, Outlook integration & join via web, mobile or smart glasses for seamless AR collaboration sessions.
## **What Are Meetings?**
Meetings provide a **scheduled collaboration space** where users can connect at a specific time. They can be used for various purposes, including training sessions, and customer support calls.
✅ _Key Benefits:_
- **Scheduled Coordination** – Set specific times for meetings.
- **Flexible Access** – Users can join via email invitation, meeting links, or from a meeting list on the app.
- **Integrated Outlook Scheduling** – Plan meetings directly from your calendar.
## **How to Access and Use Meetings**
### **Creating a Meeting**
1️⃣ Navigate to the **Meetings** tab in the VSight Connected Worker Platform Web App
2️⃣ Click **New Remote Session** and set up the details:
- Add a **meeting name**, **date**, and **time**.
- Invite **participants** from your VSight contact list or external users via email.
3️⃣ Click **Schedule & Send** to finalize the scheduling.
### **Outlook Integration**
VSight Remote offers **seamless integration with Microsoft Outlook**, allowing users to schedule and manage meetings directly from their Outlook calendar. To use the integration, you will need to install it first.
#### **How to Use Outlook Integration:**
1️⃣ Open **Microsoft Outlook** and navigate to the calendar section.
2️⃣ Click **New Event**
3️⃣ Enter meeting details: **title, participants, and date**.
4️⃣ Click **Add a VSight meeting**
5️⃣ Send the invite to participants—Outlook will automatically sync it with their calendars.
✅ _Tip:_ Use Outlook reminders to ensure attendees are notified before the meeting.
📌 _Important:_ For the first time, login with your expert credentials to start scheduling meeting.
### **Joining a Meeting**
**For Experts (Via Web App)**
1️⃣ Open your web browser and go to [VSight Connected Worker Platform](https://app.vsight.io/).
2️⃣ Navigate to the **Meetings** tab.
3️⃣ Select the scheduled meeting and click **Join**.
4️⃣ Allow access to your **microphone and camera** for communication.
**For Subscribers (Via Mobile App)**
1️⃣ Open the **VSight Remote App** on your mobile device.
2️⃣ Tap on the **Rooms** tab. Scheduled meetings will appear in the same window.
3️⃣ Click on the meeting you wish to join.
✅ _Tip:_ If you have been invited via email and not via user account, use the received meeting link to join.
📌 _Important:_ Invited subscribers do not receive email notifications.
**For Guests (Via Link or Invitation)**
1️⃣ Click the **meeting invitation link** received via email or in your calendar.
2️⃣ The link will open in your web browser or the VSight Remote App (if installed).
3️⃣ Enter your **name** and allow microphone and camera access.
4️⃣ Click **Join** to enter the session.
**On Smart Glasses**
1️⃣ Open the **VSight Remote App** on your smart glasses.
2️⃣ Navigate to the he **Rooms** tab. Scheduled meetings will appear in the same window.
3️⃣ Use **voice commands** to select the scheduled meeting from the list.
✅ _Tip:_ Keep your smart glasses fully charged and connected to a stable network for optimal performance.
📌 **Need More Help?** – See further information at [**VSight Help Center**](/help/) or [contact support](#contact-support) for assistance.
---
### Navigating the VSight Remote Assistance Interface
URL: https://vsight.io/help/navigating-the-vsight-remote-assistance-interface/
Category: VSight Remote · Getting Started
Updated: 2025-06-26
Description: New to VSight Remote? Learn how to navigate the dashboard, AR tools, file sharing, and settings to make the most of your remote assistance sessions! #VSightRemote #AR #ARRemoteAssistance
## Introduction
Once you've logged into **VSight Connected Worker Platform**, understanding the interface is key to making the most of its **AR-powered collaboration tools**. This guide provides a **walkthrough of the main dashboard,** helping you quickly get familiar with the platform.
## 1\. Overview of the VSight Remote Assistance Dashboard
### **Remote Assistance Overview**
After logging in, users will be directed to the **Remote Assistance** section. In the **Overview** tab, you will find:
- A list of all upcoming meetings.
- An option to join a remote session if you have a shared link.
### **Meetings**
The **Meetings** tab provides access to both upcoming and past meetings. Within this section, you can:
- View a list of scheduled meetings.
- See invited VSight users.
- Copy or share meeting links.
- Cancel upcoming meetings or delete past ones as needed.
✅ _Tip:_ Sharing meeting links makes it easy to invite guest participants quickly.
### **Work Groups**
Work Groups are designed for recurring and ongoing meetings, eliminating the need to schedule a new session each time. These groups can be used for:
- Long-term projects.
- Regular team check-ins.
- Client-specific collaborations.
Admins and co-admins can manage work groups, granting access to designated users.
✅ _Pro Tip:_ Setting up work groups saves time by ensuring consistent access for key team members.
### **Meeting History**
The **History** tab provides a record of all past meetings, allowing you to:
- Review previous sessions.
- Access relevant meeting details.
- Retrieve shared materials from past collaborations.
✅ _Tip:_ Use the history tab for tracking discussions and referencing previous sessions.
**Mobile Devices (iOS and Android) and Smart Glasses**
To **log out** of the VSight Remote app, open your **profile** and select **“Logout”** from the drop-down menu. Simply closing the app **will not log you out**, allowing you to resume where you left off without logging in again.
In your **profile section**, you can also:
✅ Check the **current app version**.
✅ Access the **AR+ tutorial**.
✅ Perform a **precall test**.
✅ Find **contact information** for your company’s VSight representative.
✅ Submit a **feedback form** to report issues or share suggestions with the development team.
📌 **Need More Help?** – See further information at [**VSight Help Center**](/help/) or [contact support](#contact-support) for assistance.
---
### Overview of AR Features and Tools
URL: https://vsight.io/help/overview-of-ar-features-and-tools/
Category: VSight Remote · AR Features & Tools
Updated: 2025-06-06
Description: Explore VSight Remote session collaboration tools including AR Remote Assistance, annotations, HD images, zoom, and network quality for seamless augmented reality support.
**VSight Remote Session Collaboration Features**
### **1️⃣ Zoom & Flash**
- Control the **zoom** of the mobile device to take a closer look or get a better overview (up to 4x zoom).
- Click on the **flash icon** to activate the flash and increase illumination.
### **2️⃣ Pin a Window**
- Click on the **pin needle** of any window to fix it in the center and control the view for all users.
- Other video streams are displayed on the left side of the screen.
### **3️⃣ Snapshot & 4️⃣ HD Picture**
- **Snapshot**: Captures a still image (720x1280 resolution) for collaboration.
- **HD Picture**: Takes a high-resolution image (quality depends on device camera, not internet connection).
### **5️⃣ Annotations**
- The **hand symbol** represents the annotation mode, allowing users to draw and highlight areas.
### **6️⃣ AR+ Mode**
- Click the **AR+ icon** to initiate Augmented Reality mode.
- The software scans and recognizes surfaces for placing **3D annotations** during the live stream.
### **7️⃣ Battery Status**
- Monitor the **battery life** of the mobile device during the session.
### **8️⃣ Audio/Video Transmission Control**
- Click on the **speaker or camera icon** to activate/deactivate receiving the audio or video stream of other users.
### **9️⃣ Full-Screen Video Stream**
- Click the **full-screen icon** to display a participant’s video stream in full-screen mode.
- A second click exits full-screen mode.
### **🔟 Network Connection Quality**
- A **color-coded indicator** shows the network quality:
- **Green** – Excellent connection.
- **Blue to Red** – Gradual decrease in quality.
✅ _Tip:_ To **change window arrangement**, double-click on a specific stream to replace the main window view (without affecting others' views).
📌 **Need More Help?** – See further information at [**VSight Help Center**](/help/) or [contact support](#contact-support) for assistance.
---
### Overview of Main Page
URL: https://vsight.io/help/overview-of-main-page/
Category: VSight Workflow · Getting Started
Updated: 2025-06-06
Description: Access, manage, and report on digital work instructions and SOPs with VSight Workflow on mobile and smart glasses for seamless knowledge capture and workflow tracking.
## **1\. My Workflows – All Users**
✅ **“My Workflows”** displays workflows **assigned to you** for completion.
✅ If the list is too long, you can **filter workflows** by selecting a **label** or using the **search tab** on the right side.
## **2\. Submitted Workflows – All Users**
✅ Under **“Submitted Workflows”**, you will find a list of workflows **completed by you**.
✅ You can **search for workflows** by:
- **Workflow Name**
- **Tag-ID**
- **Workflow Status**
## **3\. Manage Workflows – Experts and Admins**
✅ Both **experts and admins** can create workflows.
✅ After logging in, go to the **“Workflows”** tab.
✅ There, you will find an additional section called **“Manage Workflows”**, where you can create and edit workflows.
### **Overview of Main Page for Mobiles (iOS and Android) and Smart Glasses**
✅ The main menu consists of **two sections**: workflows and reports.
✅ **Workflows** gives an overview of all assigned workflows.
✅ **Reports** allow to see information on already submitted workflows by the user.
✅ **QR Code** button in the upper right corner allows to open workflows with an assigned QR code.
✅ Use **Filter** function to find workflows by label.
✅ With a click on the **side menu,** users can choose content language for their workflows if multiple languages are available, log out or see app information.
The **main page** of **VSight Workflow** provides a structured way to access, manage, and report on workflows, ensuring an efficient and user-friendly experience.
📌 **Need More Help?** – See further information at [**VSight Help Center**](/help/) or [contact support](#contact-support) for assistance.
---
### Overview of VSight Remote Session Options
URL: https://vsight.io/help/overview-of-vsight-remote-session-options/
Category: VSight Remote · Hosting & Joining Sessions
Updated: 2025-06-06
Description: Discover VSight Remote session types including work groups meetings calls guest access and field ID for efficient AR Remote Support and augmented reality assistance.
[Learn more about Work Groups →](/help/work-groups/)
1️⃣ **Work Groups**
Work groups act as permanent project spaces, allowing you to keep all project-related documents, images, and files in one place. Attendees can join the work group anytime, making collaboration seamless. You decide when to meet and simply join the session when the time comes.
[Learn more about Meetings →](/help/meetings/)
**2️⃣ Meetings**
Meetings are scheduled in advance, just like on any other video platform. You can also schedule and send a remote session invite directly from your Outlook calendar, thanks to VSight’s ready-to-use Outlook integration. This provides a direct link for easy participation.
[Learn more about Calls →](/help/instant-call/)
**3️⃣ Calls**
Call users directly from your VSight contact list. Select one or multiple existing users and start a session instantly. The recipients will receive a notification on their smart devices or web application, ensuring a quick and smooth connection.
[Learn more about Guest Access →](/help/guest-access-and-field-id-code/)
**4️⃣ Guest Access**
Guest access is designed for users without VSight accounts. While in a session, you can invite guests by sharing a session link or QR code via email, WhatsApp, or text message.
[Learn more about the Field-ID Code →](/help/guest-access-and-field-id-code/)
**5️⃣ Field-ID Code**
If you need to provide remote support to users without VSight login credentials but who have the VSight Remote app, simply use the Field-ID Code. Enter the 6-digit ID code displayed on the mobile app's login page into the designated field in the Settings section. Once you click “Connect,” the mobile user will instantly join the session.
📌 **Need More Help?** – See further information at [**VSight Help Center**](/help/) or [contact support](#contact-support) for assistance.
---
### Real-Time Voice Translation
URL: https://vsight.io/help/real-time-voice-translation/
Category: VSight Remote · Translation Options
Updated: 2025-06-26
Description: Enable real time voice translation in VSight Remote AR Remote Assistance for seamless multilingual communication breaking language barriers in live support sessions.
## **How to Use Real-Time Voice Translation**
### **1\. Enable Real-Time Translation**
✅ Click on the **“RealTime Translation”** button in the session interface.
### **2\. Select Languages**
✅ Choose the **language you will be speaking** and the **target language for translation**.
### **3\. Real-Time Translation & Playback**
✅ Spoken words are **automatically detected** and translated into the selected language.
✅ The translated speech is then **played back in real time** to participants.
### **4\. Accessing Text Transcripts**
✅ Users can access a **transcription of the translated speech** via the **Translation Tab** in the side menu.
📌 _Important:_ If other participants do not wish to hear the translation, they can mute the incoming audio.
## **Key Features of Real-Time Voice Translation**
✅ **Automatic Speech Recognition** – Detects and translates spoken words instantly.
✅ **Live Audio Playback** – Plays translated speech in real time.
✅ **Multi-Language Support** – Supports a wide range of languages and dialects.
✅ **Optional Muting** – Participants can **mute the translated audio** if preferred.
## **Supported Languages**
VSight Remote Assistance supports multiple languages for real-time translation, including:
🔹 **English**
🔹 **Spanish**
🔹 **French**
🔹 **German**
🔹 **Chinese (Simplified & Traditional)**
🔹 **Japanese**
🔹 **Korean**
🔹 **Portuguese**
🔹 **Italian**
🔹 **Arabic**
🔹 **Dutch**
🔹 **Polish**
🔹 **Turkish**
🔹 **Vietnamese**
🔹 **Thai**
🔹 **Hindi**
🔹 **Hebrew**
🔹 **Indonesian**
🔹 **Swedish**
🔹 **Danish**
🔹 **Finnish**
For the **full list of supported languages**, check your **VSight Remote Assistance settings** or contact support.
## **Additional Notes**
🔹 **Only web application users** can enable the **Live Translation** function.
🔹 The translation is only **one-way** and does not pick up speech of other participants.
The **Real-Time Voice Translation** feature enhances global communication by breaking down language barriers, ensuring efficient and inclusive remote collaboration.
📌 **Need More Help?** – See further information at [**VSight Help Center**](/help/) or [contact support](#contact-support) for assistance.
---
### Reports
URL: https://vsight.io/help/reports/
Category: VSight Workflow · Reporting & Documentation
Updated: 2025-06-06
Description: Track submit and export workflow reports in VSight Workflow for effective SOP management and data integration with CRM ERP systems for digital work instructions.
## **1\. Viewing Workflow Reports**
✅ The **Reports** section displays a **list of all submitted workflows**.
✅ Each report can be **viewed individually** using the button on the right-hand side.
✅ You can **search for reports** by entering the **workflow name** or **Tag ID**.
## **2\. Submitted Workflows – All Users**
✅ Under **“Submitted Workflows”**, you will find a list of workflows **completed by you**.
✅ You can **search for workflows** by:
- **Workflow Name**
- **Tag-ID**
- **Workflow Status**
## **3\. Exporting Workflow Reports**
✅ In the **upper right area**, you can export the entire report list as a **CSV file** (compatible with Excel).
✅ **Single reports** can be downloaded in **CSV or PDF format** for documentation.
## **4\. Integration with External Systems**
✅ VSight offers the possibility of **integrating reports into existing systems**, such as **ERP, CRM, or ticketing systems**.
✅ This allows reports to be **linked directly to specific elements** in your system for seamless data management.
✅ **For integration inquiries, please contact VSight Support**.
Using workflow reports in **VSight Workflow** ensures easy tracking, data management, and seamless export options for further analysis.
📌 **Need More Help?** – See further information at [**VSight Help Center**](/help/) or [contact support](#contact-support) for assistance.
---
### Security & Privacy
URL: https://vsight.io/help/security-and-privacy/
Category: VSight Remote · Security & Privacy
Updated: 2025-06-26
Description: Learn about encryption authentication GDPR compliance and data protection in VSight Remote ensuring secure and private AR Remote Support sessions and collaboration.
## **Security in VSight Remote**
### **1\. Encryption & Data Protection**
✅ All communication is secured using **HTTPS encryption**, preventing unauthorized access.
✅ Media traffic (audio/video) is **encrypted with AES-128** for secure transmission.
✅ **HMAC-SHA1** verification ensures data integrity and protection from tampering.
### **2\. Secure Network & Sessions**
✅ **All connections are encrypted**, whether using web, mobile, or multi-user sessions.
✅ Even on **public Wi-Fi**, VSight Remote remains protected through advanced security protocols.
### **3\. User Authentication & Access Control**
✅ Supports **password policy enforcement** for increased security.
✅ **Two-Factor Authentication (2FA)** can be enabled for admin panel access.
✅ User roles and permissions restrict access to sensitive data, ensuring only authorized personnel can view or manage information.
### **4\. Data Storage & Compliance**
✅ **Session data and recordings** are securely stored, with automatic deletion based on retention policies.
✅ The **ULTIMATE plan** includes unlimited storage, while other plans have specific limits.
✅ Compliance with **data protection laws** ensures all stored data remains confidential.
For additional security details, visit: [VSight Security](https://vsight.io/security/).
## **Privacy in VSight Remote**
### **1\. User Data Protection**
✅ **GDPR compliance** ensures that user data is processed lawfully and transparently.
✅ No user data is shared with third parties without explicit consent.
✅ Users can request **data deletion** or access their stored information at any time.
### **2\. Session Privacy & Confidentiality**
✅ All session data, including **chats, files, and recordings**, is accessible only to authorized users.
✅ End-to-end encryption guarantees **no unauthorized access** to live or stored data.
### **3\. Custom Data Retention Policies**
✅ Default data retention period is **30 days**, with the option to customize it based on company policies.
✅ Organizations can adjust retention settings to **comply with legal or internal requirements**.
For full privacy details, visit: [Privacy Policy](https://vsight.io/privacy-policy/).
## **Terms of Use**
By using VSight Remote Assistance, users agree to adhere to the platform’s terms and conditions, ensuring a safe and compliant environment for all participants.
For more information, please review the official **[Terms of Use](https://vsight.io/terms-of-service/)**.
By following these security and privacy measures, **VSight Remote Assistance** ensures a safe and compliant remote collaboration experience.
📌 **Need More Help?** – See further information at [**VSight Help Center**](/help/) or [contact support](#contact-support) for assistance.
---
### Session Export & Reports
URL: https://vsight.io/help/session-export-and-reports/
Category: VSight Remote · Reporting & Session History
Updated: 2025-06-26
Description: Export detailed session reports including chat logs snapshots and videos to improve AR Remote Assistance documentation troubleshooting and compliance with VSight Remote.
## **What is Session Export?**
Session export in VSight Remote Assistance enables users to get detailed records of past sessions, including chat logs, shared files, snapshots, and video recordings. These reports help teams document activities, troubleshoot issues, and maintain compliance.
### **Key Features of Session Export**
✅ **Automated Session Reports** – Receive a summary of each session, including chat history and shared content.
✅ **Snapshot & File Archives** – Store session-related images and documents for future reference.
✅ **Session Recording Storage** – Access and download video recordings for review and training.
✅ **CSV Export** – Export session history data in CSV format for deeper analysis.
### **How to Get Session Export Directly After Session**
1️⃣ **Leave the session** \- after leaving the session, a window for session export will appear automatically.
2️⃣ **Add Details** \- Rename the export and enter email recipients.
3️⃣ **Send the Export** \- Click Send to receive the export.
📤 **Instant Download Option** – We can enable a setting for you to receive a download screen immediately after a session, allowing you to select exactly what you want to download on the spot.
### **How to Access Session Reports**
You can access sessions reports even after the session is over. The usual storage period is 30 days but it can be adjusted to your needs.
**For Admins**
1️⃣ **Go to Reports Tab** – Navigate to the reports tab and select **Remote Sessions**.
2️⃣ **Select a Session** – Choose a past session from the list or filter by date, users and work groups.
3️⃣ **View Details** – Click to see chat logs, shared files, and snapshots.
4️⃣ **Download Report** – Click the **Export** button to save the session summary.
**For Experts and Subscribers**
1️⃣ **Go to History Tab** – Navigate to the **History** tab
2️⃣ **Select a Session** – Choose a past session from the list.
3️⃣ **View Details** – Click to see chat logs, shared files, and snapshots.
4️⃣ **Download Report** – Click the **Get Session** **Export** button to save the session summary.
## **Managing Session Recordings**
🔹 **Who Can Access Recordings?** – Only **ULTIMATE license holders** can access and download session videos.
🔹 **Unlimited Storage** – Store and manage session recordings within the admin panel.
🔹 **Auto-Delete Policy** – Old recordings are removed automatically once storage limits are reached.
✅ _Tip_: For a smoother workflow, **integrate session export with your ticketing system**, eliminating the need to search for information in multiple places.
📌 **Need More Help?** – See further information at [**VSight Help Center**](/help/) or [contact support](#contact-support) for assistance.
---
### Steps and Sections
URL: https://vsight.io/help/steps-and-sections/
Category: VSight Workflow · Steps & Customization
Updated: 2025-06-06
Description: Learn how to organize VSight Workflow using sections and steps for efficient digital work instructions and SOP management across tablets smartphones and smart glasses
## **1\. Using Sections in Workflows**
✅ **Sections help divide workflows into structured parts**, especially for complex workflows with multiple topics.
✅ The use of sections is **optional**—you can also work only with steps.
## **2\. Creating and Managing Steps**
### **2.1 Choosing a Step Layout**
✅ When creating each step, **select a layout** that fits the workflow.
✅ Consider the devices users will be using (**tablet, smartphone, smart glasses**) for the most convenient layout.
✅ You can **adjust the layout later** if needed.
### **2.2 Renaming Steps**
✅ Steps can be renamed **immediately after creation** or later.
### **2.3 Adding Files to Steps**
✅ In the right panel of the window, you can **attach images or PDFs** to each step for additional reference.
### **2.4 Moving Steps Within the Workflow**
✅ Individual steps can be moved to another location using the **6 dots to the left of the step name**.
✅ Hold the step with the **left mouse button** and move it to another place.
⚠️ **Important**: After activating **connections**, moving steps is no longer possible to maintain the logical sequence of the workflow.
### **2.5 Editing, Cloning, Duplicating, and Moving Steps**
✅ A single step can be **edited** by clicking on the **3 dots** to the right of the step name. Here, you can:
- **Rename Step** – Change the step name.
- **Duplicate Step** – Copy the step within the same workflow.
- **Clone Step** – Copy the step and place it in another workflow.
- **Move Step** – Transfer the step to another workflow.
- **Delete Step** – Remove the step permanently.
By structuring workflows with steps and sections, **VSight Workflow** enables better organization and usability for users across different devices.
📌 **Need More Help?** – See further information at [**VSight Help Center**](/help/) or [contact support](#contact-support) for assistance.
---
### System Requirements & Compatibility
URL: https://vsight.io/help/system-requirements-and-compatibility/
Category: VSight Remote · Getting Started
Updated: 2025-07-21
Description: Ensure your device is compatible with VSight Remote! Learn about supported smartphones, tablets, smart glasses, and network requirements for smooth AR-powered remote collaboration. #VSightRemote #AR #SmartGlasses
## Introduction
To ensure the best performance with **VSight Remote Assistance**, it’s important to use a compatible device and meet the necessary system requirements. This guide outlines the **supported devices, operating systems, and recommended network settings** to help you get started without issues.
## 1\. Supported Devices & Platforms
VSight Remote works on a variety of devices, including **smartphones, tablets, desktops, and smart glasses**. Below is a list of compatible platforms:
**📱 Mobile Devices**
✅ **Android:** Version 8.0 (Oreo) or later
✅ **iOS/iPadOS:** Version 14.0 or later
**💻 Computers & Browsers**
✅ **Windows:** Windows 10 or later
✅ **Mac:** macOS 10.14 (Mojave) or later
✅ **Supported Browsers:** Google Chrome (latest version), Firefox, Microsoft Edge, Safari (Mac only)
**Smart Glasses**
✅ **RealWear** Navigator & HMT Series
✅ **Vuzix** Smart Glasses (M400, M4000, and other models)
✅ **Rokid** Smart Glasses (Rokid X, Rokid Max, Vision Series, and more)
✅ **Moziware** Smart Glasses (Cimo and other models)
✅ **Epson Moverio** Smart Glasses (BT-40, BT-35 and more)
✅ **Other Android-based smart glasses** (Android 8.0 or later)
## 2\. Network & Bandwidth Requirements
To ensure smooth video streaming and AR collaboration, the following network conditions are recommended:
**📶 Internet Speed Requirements**
🔹 **Minimum:** 5 Mbps download / 2 Mbps upload
🔹 **Recommended:** 10 Mbps download / 5 Mbps upload for best performance
**🌐 Network Configuration**
🔹 Use a **stable Wi-Fi** or **4G/5G connection**
🔹 Avoid **high-latency networks** (e.g., satellite internet)
🔹 Enable **firewall exceptions** if using a corporate network (contact IT for details)
## 3\. Hardware Recommendations
For the best experience, we recommend devices with:
🔹 **Processor:** Quad-core 2.0 GHz or higher
🔹 **RAM:** 4GB or more for mobile devices, 8GB+ for desktops
🔹 **Camera:** 8MP+ rear camera for clear video and AR annotations
🔹 **Microphone & Speaker:** For real-time communication
## 4\. Compatibility Tips & Best Practices
✅ Keep your device and VSight Remote app updated to the latest version
✅ Close unnecessary apps for better performance
✅ If using smart glasses, ensure they are properly calibrated for AR features
✅ Test your network connection before starting a session
This guide ensures you have the **right setup for a smooth VSight Remote experience**. 🚀
📌 **Need More Help?** – See further information at [**VSight Help Center**](/help/) or [contact support](#contact-support) for assistance.
---
### Troubleshooting & Frequently Asked Questions (FAQs)
URL: https://vsight.io/help/troubleshooting-and-frequently-asked-questions-faqs/
Category: VSight Remote · Troubleshooting & FAQs
Updated: 2026-01-14
Description: Find quick fixes for VSight Remote AR assistance—login issues, connectivity, streaming quality, device setup errors & FAQs to keep your remote sessions running smoothly.
## **General Issues and Questions**
### **1\. Multiple Device Login**
⚠️ **You cannot be logged in to multiple devices at the same time.**
### **2\. Session Participant Limits**
✅ **Regular session**: **Up to 12 users** (including the expert).
✅ For larger sessions, use **Academy Rooms** (up to 100 additional participants).
### **3\. File & Document Sharing**
✅ VSight Remote supports **PDFs, images (PNG, JPEG, JPG), and 3D files (GLB, GLTF, OBJ, DAE, SCN)**.
### **4\. Video Streaming Quality**
✅ The **adaptive streaming feature** automatically adjusts video quality based on connection speed.
✅ **HD streaming** is the default if your internet connection supports it.
✅ **Admins can enable Full-HD streaming** for improved video quality.
### **5\. Weak Internet Connection Solutions**
✅ If your connection is below **350 Kbps**, switch to **“Audio Only” mode**.
✅ Use **snapshots, documents & annotation tools** for collaboration.
✅ Enable **peer-to-peer** connection within work groups.
### **6\. Using VSight Remote Without Installing the App**
✅ You can use VSight Remote **via a web browser** on PC or mobile.
✅ The WebApp is compatible with **Google Chrome, Mozilla Firefox, and Safari**.
### **7\. Security & Encryption**
✅ **HTTPS encryption** ensures data protection.
✅ **AES-128 encryption** secures audio and video streams.
✅ **HMAC-SHA1** verifies data integrity.
🔹 More details: [VSight Security Page](https://vsight.io/security/).
### **8\. How-To Videos**
📺 Find **VSight Remote Session Overview** **[here](https://youtu.be/6gfA7ga60t8 "https://youtu.be/6gfA7ga60t8").**
## **Web Application**
### **1\. Connectivity Problems**
✅ Ensure your device is connected to a **stable internet connection**.
✅ **Recommended Speed**: 1 Mbit/s (minimum: 350 Kbit/s).
✅ Open required **ports**:
- **TCP 443**
- **UDP 3478**
- **UDP 1025-65535** (optional for better connectivity)
✅ Whitelist the following domains:
- **\***.vsight.io****
- **\***.tokbox.com****
- **\***.opentok.com****
### **2\. Audio/Video Issues**
✅ Check if your **microphone and camera permissions** are enabled in browser settings.
###
### **3\. Session Performance Issues**
✅ Close **unnecessary applications** running in the background (for example Teams).
✅ Clear **browser cookies**.
###
### **4\. Login or Access Problems**
✅ Make sure that the **account name**, **username and password** are correct**.**
✅ Ensure your **account is active** and not expired.
✅ Contact your **administrator** for account-related issues.
### **5\. Session Export not working**
✅ This can happen when there are too many files in the session. For this reason, session export might not work.
✅ All your files are still saved and can be downloaded separately via session history.
## **Mobile Devices (iOS and Android)**
**1\. General Issues**
✅ Restart the **VSight Remote app** and your **device**.
✅ If available, update to the **latest version**.
**2\. Using an External USB Camera with Android**
✅ Your Android device must support **USB OTG** (check under device specifications).
✅ Plug in the **USB camera**, and VSight Remote will prompt for permission.
✅ Once granted, you can **switch cameras and adjust resolution** in the session settings.
## **Smart Glasses**
### **1\. Supported Smart Glasses**
✅ **RealWear**: HMT-1, HMT-1Z1, Navigator 500, Navigator 520.
✅ **Vuzix**: M300, M300XL, M400, M4000, Blade.
✅ **Epson Moverio**: BT-300, BT-350, BT-35E, BT-40, BT-45.
✅ **Google Glass Enterprise Edition**.
✅ **Rokid**: Glass 2, X-Craft.
✅ **Moziware**: Cimo, Nexo.
📥 Download VSight Remote for Smart Glasses: [Download Link](https://app.vsight.io/downloads/remote/apk).
### **2\. Installing VSight Remote on Smart Glasses**
✅ **Download APK file**: [VSight Smart Glasses Download](https://app.vsight.io/downloads/remote/apk).
✅ **For Epson BT-35E**: Use this specific [download link](https://app.vsight.io/downloads/remote/epson/apk).
### **3\. Fixing “Connection Failed” Error on Smart Glasses**
✅ **Check date & time settings** – Incorrect time may block secure connections.
✅ Make sure that a **device** is connected to the **internet**.✅ **Login Methods**:
- **Field ID Code**: Provide a **6-digit code** to the expert for remote login.
- **QR Code Login**: Use **“Sign in with QR Code”** and scan the provided QR.
- **Zoom in/out** for better QR recognition.
By following these troubleshooting steps and FAQs, you can ensure a seamless experience with **VSight Remote**.
📌 **Need More Help?** – See further information at [**VSight Help Center**](/help/) or [contact support](#contact-support) for assistance.
---
### User Roles & Management
URL: https://vsight.io/help/user-roles-and-management/
Category: VSight Remote · Account & Subscription Management
Updated: 2025-06-26
Description: Manage admins experts subscribers and co-admins with role based permissions for secure AR Remote Assistance and workflow control in VSight Remote.
## **User Roles & Permissions**
VSight Remote supports **role-based user management** to control access and responsibilities.
### **1\. Admin**
✅ Has full access to the **admin panel**.
✅ Can **create, edit, and delete users**.
✅ Manages **rooms, permissions, and recordings**.
✅ **Cannot be deleted**, even in the admin panel.
### **2\. Co-Admin**
✅ Has the same permissions as an **admin**, except for **deleting the admin**.
✅ An **unlimited number of co-admins** can be created.
### **3\. Experts**
✅ Conduct sessions and provide **remote support**.
✅ **Only experts** can start a session.
### **4\. Subscribers**
✅ Receive guidance from experts but **cannot start sessions**.
✅ Use VSight Remote **for free** under the licensing model.
## **Creating a New User**
1️⃣ Navigate to **Users** tab.
2️⃣ Click on **"Create User"**.
3️⃣ Enter user-specific information, including:
- **Username** (required for login).
- **Full name** (displayed in sessions).
- **Email address** (required).
4️⃣ Assign a **user role** (Admin, Co-Admin, Expert, or Subscriber).
5️⃣ Add labels (optional)
6️⃣ Choose "**Editor Access**" to enable the option to create and edit workflow.
7️⃣ Enable additional permissions, such as:
- Session recording
- Instant calls
- See other users in a session
- Create Guest Access
8️⃣ Assign **Work Groups.
9️⃣** Set a **password** that meets security requirements.
🔟 Click "**Create User**" at the top to finalize user creation.
✅ _Pro tip_: assign a **default work group** for users if you wish to eliminate additional steps. This way, a user will automatically join a VSight Remote session once they open the app.
## **Editing and Deleting an Existing User**
1️⃣ Open **Users** tab.
2️⃣ Click "**Options**" next to the user's name.
3️⃣ Select "**Edit**" to change settings and permissions or "**Delete**" to remove a user.
4️⃣ Modify settings such as:
- Name, email, or role.
- Permissions (e.g., ability to record sessions).
- Generate a login QR code
5️⃣ Click **"Save Changes"** to apply changes.
****
**⚠️ WARNING:** **Deleted users and related information cannot be recovered**.
By following these steps, admins can efficiently manage users, ensuring a well-organized and secure **VSight Remote** environment.
**📌 Need More Help? –** See further information at [**VSight Help Center**](/help/) or [contact support](#contact-support) for assistance.
---
### VideoFlow
URL: https://vsight.io/help/videoflow/
Category: VSight Workflow · Workflow Creation & Management
Updated: 2025-06-26
Description: Learn how to create and edit video flows in VSight Workflow to convert expert knowledge into digital work instructions and enhance SOP knowledge capture.
## **1\. Creating a Video Flow**
### **1.1 Start a New Video Flow**
✅ Click the **“Create Video Flow”** button in the upper right corner.
### **1.2 Upload a Video**
✅ Select a video from your device **or drag and drop** it into the dedicated window.
✅ If you selected the wrong video, you can **change it before processing**.
✅ Click **“Create”** to start the workflow generation.
### **1.3 Define Video Flow Settings**
✅ Select a **default language** for transcription.
✅ Enter a **training title** to identify the workflow.
## **2\. Processing & Editing Video Flows**
### **2.1 Video Processing**
✅ Once processing starts, a progress window will be displayed.
✅ When processing is complete, the system will **automatically generate sections** based on topics.
✅ A **transcription** of the video will be available.
### **2.2 Adjusting Sections**
✅ Sections can be **adjusted by dragging** the separation lines up or down.
## **3\. Finalizing the Video Flow**
✅ After section adjustments, finalize the workflow like a **regular workflow** by:
- Adding a **description**
- Setting the **duration**
- Adding **labels** for easy search
✅ **Easy Access** can be enabled to share the Video Flow with external users.
By using **Video Flow**, admins can quickly convert expert knowledge into structured training workflows, making knowledge transfer more efficient in **VSight Workflow**.
📌 **Need More Help?** – See further information at [**VSight Help Center**](/help/) or [contact support](#contact-support) for assistance.
---
### VSight for Freshdesk to Schedule Live Remote Sessions
URL: https://vsight.io/help/vsight-for-freshdesk-to-schedule-live-remote-sessions/
Category: VSight Remote · Device & Integration Support
Updated: 2025-10-13
Description: AR remote support and remote assistance sessions directly from Freshdesk tickets. Save time, keep records, and improve customer support.
Ask ChatGPT
# **Using VSight for** Freshdesk **to Schedule Live Remote Sessions**
## **Overview**
If you use **Freshdesk** as your CRM, you can now schedule live **VSight Remote** sessions directly from any Freshdesk Ticket — without switching tabs or using extra tools.
This integration streamlines your support process, helping you connect with customers and experts faster.
* * *
## **Key Features**
- **One-click session creation** from the ticket view
- Supports **both customer & expert email addresses**
- VSight meeting link is **automatically logged to the ticket** as a note
- **Customer and expert both receive email notifications**, just like when using our “Schedule Meeting” feature
* * *
## **How to Activate the Integration**
1. **Install the VSight for Freshdesk app.**
2. **Add the VSight App** to your Freshdesk Ticket view.
* * *
## **How to Schedule a VSight Session in Freshdesk**
1. Open the **ticket** where you want to schedule the session.
2. Locate the **VSight Freshdesk App from right.**
3. Enter the **Expert Email**.
4. Adjust the **Session Title** and **Start Time** if needed.
5. Click **Create VSight Session**.
The session link will be:
- Added to the ticket as a note
- Sent to both the customer and expert via email
* * *
## **Benefits**
- **Save time** by avoiding tool switching
- **Keep all records in one place** for better tracking
- **Improve customer experience** with faster response and easier connection to experts
---
### VSight for HubSpot to Schedule Live Remote Sessions
URL: https://vsight.io/help/vsight-for-hubspot-to-schedule-live-remote-sessions/
Category: VSight Remote · Device & Integration Support
Updated: 2025-08-12
Description: AR remote support and remote assistance sessions directly from HubSpot tickets. Save time, keep records, and improve customer support.
Ask ChatGPT
# **Using VSight for HubSpot to Schedule Live Remote Sessions**
## **Overview**
If you use **HubSpot** as your CRM, you can now schedule live **VSight Remote** sessions directly from any HubSpot ticket — without switching tabs or using extra tools.
This integration streamlines your support process, helping you connect with customers and experts faster.
* * *
## **Key Features**
- **One-click session creation** from the ticket view
- Supports **both customer & expert email addresses**
- VSight meeting link is **automatically logged to the ticket** as a note
- **Customer and expert both receive email notifications**, just like when using our “Schedule Meeting” feature
* * *
## **How to Activate the Integration**
1. **Install the VSight for HubSpot app** from the [HubSpot App Marketplace](https://app-eu1.hubspot.com/oauth/authorize?client_id=2c829e7b-c223-4edc-a452-5fbee4273c28&redirect_uri=https://vsight-hubspot-oauth.vercel.app/api/hubspot/oauth/callback&scope=tickets%20oauth%20crm.objects.contacts.read "https://app-eu1.hubspot.com/oauth/authorize?client_id=2c829e7b-c223-4edc-a452-5fbee4273c28&redirect_uri=https://vsight-hubspot-oauth.vercel.app/api/hubspot/oauth/callback&scope=tickets%20oauth%20crm.objects.contacts.read").
2. Send your **HubSpot Portal ID** to our support team at **support@vsight.io**.
- Please also include your VSight account name.
3. Our team will connect your HubSpot portal to your VSight account.
4. **Add the VSight Session Card** to your HubSpot ticket record view:
- Go to **Settings → Data Management → Tickets → Record Customization**
- Click **Edit Record View** and add the **VSight Session Card** from the available fields as below:
* * *
## **How to Schedule a VSight Session in HubSpot**
1. Open the **ticket** where you want to schedule the session.
2. Locate the **VSight Session Card** on the right-hand panel.
3. Enter the **Customer Email** and **Expert Email**.
4. Adjust the **Session Title** and **Start Time** if needed.
5. Click **Start VSight Session**.
The session link will be:
- Added to the ticket as a note
- Sent to both the customer and expert via email
* * *
## **Benefits**
- **Save time** by avoiding tool switching
- **Keep all records in one place** for better tracking
- **Improve customer experience** with faster response and easier connection to experts
---
### VSight for Salesforce to Schedule Live Remote Sessions
URL: https://vsight.io/help/vsight-for-salesforce-to-schedule-live-remote-sessions/
Category: VSight Remote · Device & Integration Support
Updated: 2025-10-13
Description: AR remote support and remote assistance sessions directly from Salesforce. Save time, keep records, and improve customer support.
Ask ChatGPT
# **Using VSight for** Salesforce **to Schedule Live Remote Sessions**
## **Overview**
If you use **Salesforce** as your CRM, you can now schedule live **VSight Remote** sessions directly from any Salesforce Cases — without switching tabs or using extra tools.
This integration streamlines your support process, helping you connect with customers and experts faster.
* * *
## **Key Features**
- **One-click session creation** from the case view
- Supports **both customer & expert email addresses**
- VSight meeting link is **automatically logged to the ticket** as a note
- **Customer and expert both receive email notifications**, just like when using our “Schedule Meeting” feature
* * *
## **How to Activate the Integration**
1. **Install the VSight for Salesforce app.**
2. **Add the VSight Session Creator** to your Salesforce Case record view.
* * *
## **How to Schedule a VSight Session in Salesforce**
1. Open the **case** where you want to schedule the session.
2. Locate the **VSight Session Creator.**
3. Enter the **Expert Email**.
4. Adjust the **Session Title** and **Start Time** if needed.
5. Click **Create VSight Session**.
The session link will be:
- Added to the ticket as a note
- Sent to both the customer and expert via email
* * *
## **Benefits**
- **Save time** by avoiding tool switching
- **Keep all records in one place** for better tracking
- **Improve customer experience** with faster response and easier connection to experts
---
### Widgets
URL: https://vsight.io/help/widgets/
Category: VSight Workflow · Steps & Customization
Updated: 2025-06-06
Description: Learn to add and configure VSight Workflow widgets such as text, media, scans, tables, PPE detection and more for interactive digital work instructions and SOPs.
## **1\. Adding Widgets to a Step**
✅ Click **in the middle of the step box** to add content.
✅ The **widget library** will open on the right.
✅ Select a widget and configure its settings as needed.
## **2\. Available Widgets & Features**
### **Text & Input Fields**
- **Label** – Displays a text instruction on the screen.
- **Rich Text** – Similar to a label but with formatting options.
- **Text Input** – Allows users to enter a text response.
- **Number Input** – Users can input numerical values.
- **Date Picker** – Users can select a date.
### **Selection & Checklists**
- **Checkbox** – Provides a checklist where multiple selections are possible.
- **Radio Button** – Offers a single-choice selection from multiple options.
### **Media & Documentation**
- **Image Instruction** – Displays an image with explanations and includes an annotation editor.
- **Gallery** – Allows users to view multiple images in one step.
- **Video Instruction** – Embeds a video for guidance.
- **PDF Instruction** – Provides a downloadable PDF for users.
### **Scanning & Data Detection**
- **Detect QR** – Allows users to scan QR codes or barcodes.
- The system reads and displays the value in the report.
- Can compare the scanned value to a **predetermined reference**.
- **Custom database integration available** for automation (contact VSight Support).
- **Capture Image** – Enables users to take, edit, and upload images.
- **Capture Video** – Allows users to record and upload videos.
- **Detect PPE** – Identifies personal protective equipment (PPE), such as helmets, via image recognition.
### **Advanced Widgets**
- **Table** – Displays multiple widgets within a structured table format, useful for reporting.
- **Tag ID** – Collects a unique key input (e.g., serial number).
- Appears in reports and approval emails.
- **Optional database integration** for automated field pre-filling.
- **Workflow** – Embeds a **previously created workflow** into a step, avoiding duplication.
By leveraging widgets, you can create dynamic and interactive workflows that enhance the user experience in **VSight Workflow**.
📌 **Need More Help?** – See further information at [**VSight Help Center**](/help/) or [contact support](#contact-support) for assistance.
---
### Work Groups
URL: https://vsight.io/help/work-groups/
Category: VSight Remote · Hosting & Joining Sessions
Updated: 2025-06-06
Description: Explore VSight Remote Work Groups for persistent AR Remote Assistance, project collaboration, and seamless teamwork across web mobile and smart glasses platforms.
### **What Are Work Groups?**
Work groups act as **dedicated virtual spaces** for ongoing projects or recurring collaboration. Unlike one-time meetings, work groups remain available at all times, allowing users to join as needed without scheduling new sessions.
✅ _Key Benefits:_
- **Persistent Access** – Users can enter and exit work groups anytime.
- **Centralized File Storage** – Keep relevant documents and images in one place.
- **Project-Based Collaboration** – Assign teams to specific work groups for seamless workflow.
## 1\. **Creating and Managing Work Groups**
1️⃣ Login with your admin credentials and navigate to the **Users** tab in the VSight Connected Worker Web App.
2️⃣ Go to **Work Groups** section, click **Create Work Group** and personalize it to your needs:
- Add a **name**, **icon**, and **description**.
- Choose whether to **automatically record all calls**.
- Set permissions to require **user consent before starting a session recording**.
- Enable **peer-to-peer calls** for direct communication.
- Activate **HD streaming** on supported mobile devices.
- Create an **academy work group** for training purposes.
3️⃣ Go to **Users** tab and assign work groups to newly created or existing users.
✅ _Pro Tip:_ Use **default work group** function to automatically put users in a session once they open VSight application.
## 2\. Joining a Work Group
### **🔹** Joining on Web Application 💻
1️⃣ Login to **VSight Connected Worker Platform** on your computer browser with expert or subscriber account.
2️⃣ Select the **Work Groups** tab.
3️⃣ Click **Join** to select the desired work group from the list.
✅ _Tip:_ You can join a Work Group anytime without requiring a new session invite.
### **🔹 Joining on Mobile Application (Android and iOS)**
1️⃣ Open the **VSight Remote App** on your smartphone or tablet.
2️⃣ Tap on the **Rooms** tab in the main menu.
3️⃣ Click on the desired Work Group from the list.
✅ _Tip:_ Ensure you have a stable internet connection for the best experience
### **🔹 Joining on Smart Glasses**
1️⃣ Open the **VSight Remote App** on your smart glasses.
2️⃣ Navigate to the **Rooms** tab.
3️⃣ Use **voice commands** or **touchpad controls** (depending on your device) to select a Work Group from the list
✅ _Tip:_ Keep your smart glasses fully charged for uninterrupted collaboration.
**📌 Need More Help? –** See further information at [**VSight Help Center**](/help/) or [contact support](#contact-support) for assistance.
---
### Work Orders
URL: https://vsight.io/help/work-orders/
Category: VSight Workflow · Advanced Workflow Features
Updated: 2025-05-27
Description: Manage work orders in VSight Workflow with digital work instructions and SOPs. Assign, schedule, and track one-time or recurring tasks with due dates, priorities, attachments, and collaborative comments.
Work Orders in VSight Workflow allow you to assign, track, and manage tasks efficiently across your team. Whether it's a recurring maintenance task or a one-time project, work orders ensure that nothing falls through the cracks.
## **What Are Work Orders?**
Work Orders are structured task assignments that include key details like due dates, task frequency, priority level, and related instructions. They're ideal for managing routine operations or coordinating larger projects.
## **Key Features of Work Orders**
🔹 **Recurring or One-Time** – Set work orders to repeat **daily, weekly, monthly**, or as **one-time only**.
🔹 **Auto-Regeneration** – Recurring work orders regenerate automatically with a new due date after completion.
🔹 **Due Date & Priority** – Assign a **due date** and select priority from **Low to High** to manage urgency.
🔹 **Detailed Descriptions** – Add a **description**, **labels**, and **attach files** to provide all necessary context.
🔹 **Workflow Integration** – Link specific **VSight Workflows** to the task for step-by-step guidance.
🔹 **Expert Support** – Assign an **expert** to the work order if additional support is needed during execution.
🔹 **Collaborative Comments** – Both assignees and supervisors can leave **comments** for smooth communication.
## **Benefits**
✅ Ensure consistent task execution
✅ Improve accountability and clarity
✅ Simplify recurring task management
✅ Foster better collaboration between teams
📌 **Need More Help?** – Visit the [**VSight Help Center**](/help/) or [contact support](#contact-support) for further assistance.
---
### Account Credentials & Logging In
URL: https://vsight.io/help/workflow-account-credentials-and-logging-in/
Category: VSight Workflow · Getting Started
Updated: 2025-05-27
Description: Get your VSight Workflow account credentials and step-by-step login instructions for mobile, web & smart glasses. Follow digital work instructions and SOPs for secure access.
## **1\. Receiving Your VSight Workflow Credentials**
Once your account is set up, you’ll receive a **welcome email** with a PDF attachment that includes:
✅ Your **login credentials** (email & temporary password)
✅ Where to log in (**web portal & app links**)
✅ Download links for **user manuals**
✅ **Getting started instructions**
📩 Check your inbox for the **PDF** and make sure to download it for future reference.
##
## **2\. Logging In to VSight Workflow**
### 📲 **Logging in from a Mobile Device**
1️⃣ Download the **VSight Workflow app** from the **App Store** or **Google Play Market** on your **iOS or Android device**.
2️⃣ Open the app and enter your **account name, username, and password**. Alternatively, you can use a **QR code** to log in.
3️⃣ Tap **“Log In”**, and you’re ready to start!
### 💻 **Logging in from a Web Browser**
1️⃣ Open **Google Chrome, Firefox, or Microsoft Edge** and go to **workflow.vsight.io**.
2️⃣ Enter your **account name, username, and password** from the welcome PDF.
3️⃣ Click **“Log In”** to access your dashboard.
### 🕶️ **Logging in from Smart Glasses**
1️⃣ Launch the **VSight Workflow app** on your **smart glasses**.
2️⃣ Use **voice commands or a touchpad** to enter your **account name, username, and password**. Alternatively, you can use a **QR code** to log in.
3️⃣ Sign in and start using **VSight Workflow hands-free**!
##
## **3\. Changing Your Temporary Password**
For security, it’s recommended to **change your password** after your first login:
1️⃣ Go to **Users** in the **VSight Connected Worker Platform**.
2️⃣ Select **“Change Password”** and enter a **new secure password**.
3️⃣ Save your changes and use your **new password** for future logins.
##
## **4\. Common Login Issues & Solutions**
🔹 **Not able to log in?** → Ensure you’ve **entered your credentials exactly as shown**, including uppercase/lowercase letters.
🔹 **Forgot your new password?** → Contact your **account admin** to change your password.
📌 **Need More Help?** – See further information at [**VSight Help Center**](/help/) or [contact support](#contact-support) for assistance.
---
### Troubleshooting & Frequently Asked Questions (FAQs)
URL: https://vsight.io/help/workflow-troubleshooting-and-frequently-asked-questions-faqs/
Category: VSight Workflow · Troubleshooting & FAQs
Updated: 2025-06-26
Description: Find solutions to common VSight Workflow issues plus FAQs on mobile smart glasses security and permissions for seamless SOP and knowledge capture use.
## **1\. Common Troubleshooting Issues & Solutions**
### **1.1 Login Issues**
🔹 **Forgot password?** → Contact your **account admin** to reset your password.
🔹 **Incorrect login details?** → Ensure you’ve **entered credentials exactly as shown**, including uppercase/lowercase letters.
🔹 **Multiple device login?** → You **cannot** be logged into **multiple devices at the same time**. Log out from the previous device before signing in.
### **1.2 Workflow Access & Visibility Issues**
🔹 **Can’t find assigned workflows?** → Check the **“My Workflows”** section or use the **search bar**.
🔹 **Workflows not loading?** → Refresh your browser or restart the app.
🔹 **Missing steps or sections?** → Ensure the **workflow is published** and not in draft mode.
### **1.3 Workflow Editing & Management Issues**
🔹 **Can’t edit a workflow?** → Only **admins and experts** can edit workflows. Check your user role.
🔹 **Workflow changes not saving?** → Ensure you **click “Save Changes”** before leaving the page.
🔹 **Moving steps disabled?** → If **conditions are activated**, steps can no longer be moved to maintain logical workflow order.
## **2\. Frequently Asked Questions (FAQs)**
### **2.1 General Questions**
❓ **Who can create workflows?**
✔️ **Admins and Experts** can create and edit workflows, while **Users** can complete assigned workflows.
❓ **Can I ask for a signature on my report?**
✔️ **Yes!** Once the workflow is completed, you can request approval for report. After typing in the email address and sending it to the recipient, they will receive an email with a request for approval.
### **2.2 Smart Glasses & Mobile App**
❓ **Can I use VSight Workflow on smart glasses?**
✔️ Yes! The VSight Workflow app supports **smart glasses**, allowing hands-free navigation.
❓ **Does VSight Workflow work on mobile?**
✔️ Yes, the app is available for **iOS and Android** on the **App Store** and **Google Play**.
❓ **Can I use VSight Workflow offline?**
✔️ Yes! You can pre-download the workflows and use them offline. Reports will be generated once you are connected to the internet again.
✅ To use VSight Workflow offline, click on a white arrow. Once downloaded, a blue arrow will appear next to a workflow.
### **2.3 Security & Permissions**
❓ **Can I restrict access to certain workflows?**
✔️ Yes, workflows can be assigned only to specific users or groups.
❓ **Is VSight Workflow secure?**
✔️ Yes, **all data is encrypted**, and access permissions can be controlled at the admin level.
### **3\. How-To Videos**
📺 Find **VSight Workflow How-To Videos** in English here: [Vimeo Showcase](https://vimeo.com/showcase/10452781) and German here: [Vimeo Showcase](https://vimeo.com/showcase/10454836).
With these troubleshooting steps and FAQs, you can ensure a smooth experience with **VSight Workflow**.
📌 **Need More Help?** – See further information at [**VSight Help Center**](/help/) or [contact support](#contact-support) for assistance.
---
### Workflows with AI
URL: https://vsight.io/help/workflows-with-ai/
Category: VSight Workflow · Workflow Creation & Management
Updated: 2025-06-06
Description: Learn how to create and customize AI generated workflows in VSight Workflow to simplify digital work instructions and enhance standard operating procedures.
## **How to Create a Workflow with AI**
### **1\. Start an AI-Generated Workflow**
✅ Select **"Create Workflow with AI"** from the workflow creation options.
✅ Enter a description of the workflow, e.g., **“How to Assemble a Car Engine.”**
✅ Add specific details or instructions that should be included in the workflow.
### **2\. Customizing the AI-Generated Workflow**
✅ Once the AI creates the workflow, you can **edit it like a regular workflow**.
✅ Add **additional information, images, videos, and attachments** to enhance the workflow.
Using AI to create workflows **saves time and ensures a structured workflow design**, while still allowing full customization to meet specific needs.
📌 **Need More Help?** – See further information at [**VSight Help Center**](/help/) or [contact support](#contact-support) for assistance.